Customer Service Officer (Call Centre) - 2 Years Contract - Singapore

Are you passionate about customer service and enjoy interacting with people? We’re looking for a dedicated Customer Service Officer (Chinese Speaker) to join our team in Singapore! You’ll play a critical role in providing first-call resolutions to end-users via calls and emails, delivering excellent service experiences.

Key Responsibilities:

• Handle incoming calls, emails, call-back requests, and live chats (where applicable) while meeting service level agreements.
• Provide friendly and efficient assistance to ensure a pleasant customer experience.
• Log all interactions accurately into the case management system, including customer inquiries, problems, and resolutions.
• Follow up on unresolved incidents and ensure timely resolutions.

Requirements

• Experience: At least 1 year of experience in a call centre or customer service environment.
• Proficiency in Mandarin is required to effectively liaise with Chinese-speaking vendors and end-users.
• Flexibility: Willingness to work staggered office hours on rotation, including alternate Saturdays (5.5-day work week).
• Immediately Available candidate is a plus.

This is a 2 years contract to start, renewable and convertible to permanent.

We are hiring Contract Call Centre Assistant to be outsourced to our clients from reputable healthcare organizations.

Apply now!

Job Requirements

• Able to commence immediately
• Minimum GCE ‘A’ Level
• Able to commit for 3 months
• Able to commit to 5.25 days working schedule

All Interested candidates are invited to email your resume in MS Word format to:

[email protected]

Please include your full working experience, education background, notice period, expected salary.

Sheryl Tan
Outsourcing Team
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview.

Survey Experience Supervisor /Team Leader (Establishment)

• Salary: S$4,000Work duration: till Dec 2025 (Renewable depending on performance and project)
• Working hours: 5 days work per week Monday – Sunday (Based on duty roster). Up to 44 hours per week. **Usually Office hours due to targeted audience is Establishment
• Work location: Clarke Quay / Novena (work in office)
• Able to start work immediately or within 1 month notice period

Job Scope:

• Lead a team of Survey Experience Officers to achieve KPI
• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data for national statistical information
• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues
• Compile, record, input survey returns and data accurately into the system
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Establish and maintain relationship with respondents throughout the project period
• Organize workflow and ensure that officers perform their duties and delegated tasks
• Set KPI for the officers in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Assess work performance of officers and identify areas that need improvement
• Ensure that the given KPI for the team are being met based on the project timeline
• Monitor and provide project status report to manager

Job Requirements:

• Minimum Diploma or higher
• Minimum 2 years of relevant experience with proven record in supervisory role

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile https://go.persolkelly.com/job/apply/6947

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • UEN No. 200007268E • EA License No. 01C4394 • EA Registration No. R23117223 (Poh Siew Ling)

Company profile

If you enjoy helping others and being part of an organization that makes a real difference, this is the place for you!

You’ll play a key role in ensuring our education center runs smoothly and efficiently, giving you the chance to directly support our mission.

About the Academy:

We are a social enterprise focused on igniting curiosity and fostering lifelong learning. Specializing in Phonics and Math, we are passionate about making education impactful and accessible. Our team creates a supportive community for students and their families, helping each learner grow academically and personally through innovative teaching methods.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: Let us handle the logistics while you focus on showcasing your expertise.
• Direct Communication: Receive timely updates and clear guidance throughout the application process.
• Personalized Advice: Leverage our insights to present your strengths and secure the role.

Key Responsibilities:

• Handle inquiries about our Phonics and Math programmes, both in person and through online platforms
• Update the student attendance system and maintain accurate records
• Process school fees through our digital systems
• Upload weekly class photos and curriculum slides onto the online portal
• Assist in planning and organizing SkillsFuture training courses
• Maintain a welcoming, clean, and organized environment at the center

Working Hours:

• Mondays: 9:30 AM – 6:30 PM (Tuesdays: ½ Day, either AM or PM off)
• Fridays: 9:45 AM – 6:45 PM
• Saturdays & Sundays: 8:00 AM – 7:00 PM
• Off Days: Wednesdays and Thursdays

What You’ll Bring:

• A positive, proactive approach to customer service and operations
• Strong communication skills for interacting with parents, students, and staff
• Experience in customer service, particularly in educational settings, is a plus!
• Tech-savvy, comfortable managing online systems and processes
• Ability to multitask in a fast-paced environment

Why Join Us?

• Be part of a social enterprise that is shaping the future of education
• Enjoy a balanced 4½-day work week, giving you more time to recharge
• Grow with a supportive team that values your contributions

Apply Now!

If you're ready to shape young futures and grow your career with us, don't wait!

We review applications quickly, so seize this opportunity today!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Patient Support:

• Respond to calls and assist patients with appointment scheduling, rescheduling, and cancellations.
• Provide accurate information about clinic services, operating hours, and locations.
• Address patient inquiries or redirect them to the appropriate departments as needed
• Other Adhoc duties from direct supervisors

Working Hours: 5.25 Days (Alt Saturdays), Office Hours

Rate: $10/h

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!

Interested candidates, please submit your resume to [email protected]

Alison Chen

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Requirement - Advanced Response Center (Tier 1)

ARC Tier 1 is required to work in a secure ARC environment. ARC is a type of call center that specializes in providing technical support or customer service for complex products or services. An ARC typically employs highly trained and specialized agents who are knowledgeable about the product or service being supported. They may also use advanced technologies such as artificial intelligence, chatbots, and automation to assist with customer inquiries and support.

In addition to providing technical support, an ARC may also be responsible for proactive monitoring and management of the product or service being supported, identifying, and resolving issues before they become problems for customers. This can help to improve overall customer satisfaction and reduce downtime for critical systems or services.

Overall, an Advanced Response Center plays a critical role in ensuring that customers receive high-quality technical support and service for complex products and services.

ARC Tier 1 is responsible for provide first level technical support to customers. ARC Tier 1 will work closely with ARC Tier 2, Team Leads & Technical Support Engineers to achieve this purpose. ARC Tier 1 is the first line of technical support. This team is responsible for basic customer issues/enquiries/request/alert. It is the same as 1st Level support which provide basic technical or non- technical support functions.

ACR Tier 1 functions and responsibilities (not limited)

· Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)

o 1st level troubleshooting of in supported systems

i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale

o Security event monitoring

o Server and network availability and performance monitoring

o Password reset and unlock

o Perform log & route [to higher tier or Resolver Team(s)]

· Record and manage all transactions/ cases in Service Management System

· Broadcast notifications to the relevant parties

· Provide timely status update, follow up on cases escalated until closure within the service level agreement.

Ensure daily tasks are executed according to the Standard Operation Procedure

• Raffles Place

Working hours:

1. 9AM – 1PM or 10.30AM – 2.30PM
2. 5-day work week (may include weekends & PH)

• Answer calls and emails promptly with accurate information and solutions
• Resolve customer queries on the first contact and follow up as needed
• Provide feedback to relevant teams to improve customer experience
• Educate customers on self-service/automated banking channels
• Complete after-call administrative tasks
• Use customer service and sales skills to ensure satisfaction
• Identify opportunities to upsell or cross-sell products and services

Interested applicants may email resume to [email protected]

Jessie Hoe Huey Miin (CEI Registration No: R1103861)

Recruit Express Pte Ltd (EA: 99C4599)

Benefits:

• Basic Salary up to $2,000 with yearly increment based on performance.
• 5.5 days (Alternate Saturday), Monday to Thursday (9am to 7pm or 10am to 8pm) depending on roster | Friday (9am to 6pm)
• Entitled for $50 shift allowance upon completion of working timing on 10am to 8pm for two weeks
• Paid sick leave
• Training & professional development
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Call Centre Agent located in Sims Ln. Our clients are in the Freight Forwarding Industry. You will be responsible for managing inbound and outbound collection calls within a call center environment, where you’ll clearly communicate and explain payment breakdowns to customers. Key responsibilities include following up on overdue accounts to meet collection targets on behalf of clients from banks, telecom service providers, and commercial clients. Additionally, the role requires negotiating repayment amounts and payment schedules with customers, enhancing overall collection efficiency, and reducing delinquency rates. Other duties may be assigned as needed to support the team and achieve collection goals.

Qualifications:

• Candidate should possess a Diploma / ‘A’ / 'O’/ Nitec
• Possess at least 2 years of working experience in telemarketing (inbound and outbound calls), customer service or debt collection (in a call center environment)

Work location: Eunos

Working hours: Mon - Fri, 9am - 6pm

Salary: Between $3200 - $3800 (Depending on work experiences)

Job Purpose

You will attend to phone/email enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.

The Job

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements

• Preferably ’A’ Levels or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.

Call Support Specialist/ Telemarketer (WFH, Remote Support) - Commission based

STAR CAREER is hiring Call Support Specialist/ Telemarketer (WFH, Remote Support).

If you are keen to Work from Home (WFH) as a Call Support Specialist/ Telemarketer (WFH, Remote Support).

We want you and we would like to journey with you to help you achieve your next career purpose that commensurate with an attractive benefit/ Commission and an integrated work life harmony.

Come, join our Team!

Interested applicants, we are waiting for you… wait no further and send over your MS word resume over to us.

Job Requirements

• Good track record in providing Customer Service/ Telemarketer.
• Proven experience as Recruitment Consultant, HR Consultant or similar position will be an added advantage
• Min. 2 years of Customer Service/ Telemarketer/ Cold-calling in a Call Centre environment experience.
• Experience working as a Telemarketer in a Bank or Contact Centre environment is highly desirable.
• Able to communicate effectively and professionally over the phone.
• Confident and pleasant personality
• Enjoy talking to people over the phone.
• Willing to learn the traits of recruitment.
• Able to work independently and as a team

**Incumbent must be CEI Certified or willing to go for the CEI course is required.

Candidate must be willing to take on a Commission base role.

Please contact us or apply in-confidence your update MS Word Resume to : [email protected]

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

We are hiring Temp Call Centre Support Officer to be outsourced to our clients from reputable healthcare organizations.

Apply now!

Job Scope

• Handle incoming calls on fees and centre-related inquiries.
• Coordinate with departments to address parent inquiries.
• Analyze and resolve customer issues promptly.
• Maintain accurate data records.
• Meet deadlines consistently.
• Perform additional assigned tasks.

Job Requirements

• Minimum "O" Level holder
• At least 1-2 years’ experience in contact centre environment

All Interested candidates are invited to email your resume in MS Word format to:

[email protected]

Please include your full working experience, education background, notice period, expected salary.

Sheryl Tan Shan Pei
Outsourcing Team
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview.

Recruiter (WFH, Remote Support)/ Call Support/ Telemarketer - Commission based

Calling for Supermoms, Superdaddy, Superhero YOU!

YES! You are THE ONE! We are hiring Recruiter (WFH, Remote Support)/ Call Support/ Telemarketer) who are keen to take on flexible-work arrangement as a Recruiter cum Telemarketer.

We want you and we would like to journey with you to help you achieve your next career purpose that commensurate with an attractive benefit/ Commission and an integrated work life harmony.

Come, join our Team!

Interested applicants, we are waiting for you… wait no further and send over your MS word resume over to us.

Job Requirements

• Good track record in providing Customer Service/ Telemarketer.
• Proven experience as Recruitment Consultant, HR Consultant or similar position will be an added advantage
• Min. 2 years of Customer Service/ Telemarketer/ Cold-calling in a Call Centre environment experience.
• Experience working as a Telemarketer in a Bank or Contact Centre environment is highly desirable.
• Able to communicate effectively and professionally over the phone.
• Confident and pleasant personality
• Enjoy talking to people over the phone.
• Willing to learn the traits of recruitment.
• Able to work independently and as a team

**Incumbent must be CEI Certified or willing to go for the CEI course is required.

Candidate must be willing to take on a Commission base role.

Please contact us or apply in-confidence your update MS Word Resume to : [email protected]

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Job Title: Regional Data Center Systems Category Manager

Department: Secure Power – Data Center Systems Category Management

Job Code: MIT5

Summary:

The Regional Data Center Systems Category Manager reports to the Secure Power Data Center Systems LoB Director of Global Category Management and is responsible for the commercial success of the Data Center Systems business in the region. She/He represents the region for all the new product development and life cycle activities within the Line of Business. He/she will be the Single Point of Contact within the region for all product related technical and commercial queries. He/she completes, and coordinates tasks related to new offers launches and ensure local teams are set up to succeed in the introduction and selling of delivered offers.

Key responsibilities:

• Act as a technical expert in the region to be able answer all product customer questions
• Support the P&L in the region for the Data Center Systems products and offers;
• Accountable for regions’ business commitments during the offer development cycle;
• Lead new offer introduction reviews in the region and drive corrective actions;
• Prepare business cases, collect regional commitments and Voice of Customer to influence the product management, R&D, Project Management teams for new product development and/or product maintenance.
• Determine in collaboration with the country commercial teams the appropriate GTM strategy for Data Center Systems offers in the region and help to execute the GTM strategy with the commercial teams
• Continuously monitor BFO for offering proactive help to commercial teams and helps increase the project hitrate
• Ensure launch activities are completed and updated in the regional launch documents
• Monitor key competitors in the industry benchmark new products against the competitors
• Lead Voice of Customer initiatives in the region to collect market feedback for the new offer development, offer enhancement and innovation activities
• Support commercial teams for driving success - including special projects and large deals
• Provide support to region for all reporting or product information requests and trainings -including partners
• Conduct regular cadences with local commercial teams to monitor the business performance, analyze offer gaps, collect market feedback
• Work with extended teams within marketing, supply chain, and global functions to deliver support on core offer related requests
• Provide support with Quality and Services related activities when required
• Key performance metrics are timely launches of new offers, pipeline created related to Data Center Systems offers, increase the attach rate of DCS offers both in C&SP and C&I in the region and 3ph & Prefab topline and GM% growth.

Desired experience:

The ideal candidate will have a proven track record working across functional teams, including end-user sales teams, transactional channels and enabling growth plans through organizations. Specifics experience needed:

• Bachelor's degree in Electronics/Electrical Engineering or related fields
• Deep technical knowledge on 3 phase UPS and auxiliary products in the market
• Having worked in a global role for a major 3 phase UPS manufacturer 3+ years is preferred.
• Datacenter product certifications from 3rd party companies
• 7+ years of working experience in Datacenter systems or 3 phase UPS related fields in technical and commercial roles
• Understand the product development process and experienced in creating business cases
• Team player able to communicate, partner and motivate cross-functional groups towards mutual success.
• Passionate about innovation with good analytical skills to identify and address market opportunities
• Organized and good at managing multiple projects in parallel
• Excellent communication and presentation skills, comfortable to present training, product introduction, marketing presentations to the large audiences
• Fluent in English

• Good communication and problem-solving skills
• Candidates with minimum of 2 years? experience, working as DC operator.
• Excellent interpersonal skills
• Dedicated as well as hard working individual with the intercommunication skills to work at all the level of organization.
• Possess an in-depth knowledge of data center infrastructure technology and components for installation.
• Working knowledge of DC M&E for operation.
• Vendor management.
• Extensive knowledge garnered working as a Data Center Operator
• Thorough knowledge of Data Center Operations with strong knowledge of Operations methodology.
• Experience in eye-ball checking of system faults and failures
• Good technical knowledge on Data Centre monitoring tools.
• Strong written and excellent communication skills.
• People ready to work in 12 hour shift patterns.

We are looking for a passionate and professional Assistant Officer to join our Customer Care team to help us with handling enquiries and account related request received from all touch points.

Based in Singapore and reporting to the Manager, the incumbent will have the day-to-day responsibility of responding to enquiries and requests within set service standards through all touchpoints.

However, we also recognize that each individual has a unique blend of skills. Whether your strength is in customer enquiry or feedback and incident management, we want to talk to you.

What You'll Do

• You will need to handle enquiries and account related request received from all touch points (calls, email and walk in).
• You will need to respond to enquiries and requests within set service standards through calls and email replies.
• You will need to contact customer whose application/ account status are flagged during KYC screening to advise on follow up actions.
• You will need to EKYC Maker role and assist with mentoring/training new staff.
• You will need to attend to and provide first level review for customer feedback and account related disputes.
• You will need to escalate unresolved customer feedback and account related disputes for further review/ investigation and provide operational support throughout.
• You will need to assist to update daily reports on contact trends and service performance indicators.

Who You Are

• You will need a Diploma/GCE A Level certification.
• You will need at least 2 years working experience in direct customer servicing, preferably in contact centre environment.
• You should have good customer service skills.
• You should have a good command of English and Chinese, preferably both oral and written, in order to liaise with Chinese speaking customers.
• You should be a strong team player with good interpersonal skills.
• You should be proficient in MS Office.

Benefits

• Competitive salaries
• Flexi Benefits
• Staggered working hours
• Medical Insurance
• Corporate Mobile Plans

Singapore Pools welcomes you not for how you look, where you come from, or differences you may have. We want you here for who you are. Diversity at the company helps us see a greater picture represented by different voices, helping us in contributing back to the society. So, feel free to express who you are, and be proud of your heritage and personal experience as you begin your journey with us!

Singapore Pools was established by the Government on 23 May 1968 to provide safe and trusted betting to counter illegal gambling. As a not-for-profit organisation, all of Singapore Pools' surplus is channeled to Tote Board to fund a wide range of causes in social service, community development, sports, the arts, education and health. Currently, Singapore Pools contributes about $2 billion annually to the Government in the form of taxes and duties, and for the funding of good causes.

Working Location: Tanjong Pagar, Singapore

Working Hours: Shift work; required to work on weekends.

Contract Duration: 12 months (Renewable)

Benefits: Includes Transport Allowance, Flexible Allowance, CRM allowance, eMedical Card, Annual Wage Supplement (AWS), and Variable Bonus (VB).

Job Responsibilities:

• Respond to inquiries primarily via incoming calls through the hotline and other channels, such as email.
• Understand customer needs and provide quick, accurate, and satisfactory responses to their queries.
• Make outbound calls to customers who request a callback.
• Ensure accurate recording of customer conversations in the call centre system.
• Meet or exceed all individual and team key performance indicators (KPIs) set by management.
• Maintain a positive and helpful demeanor in all customer interactions.
• Be available to work on weekends and perform overtime when necessary.
• Undertake other ad hoc duties as assigned by Team Leaders or Supervisors.

Job Requirement:

• Previous experience in a call centre is highly preferred, or equivalent customer service experience.
• A team player with strong interpersonal and communication skills.
• Self-motivated and able to work independently with minimal supervision.
• Availability to work rotating shifts, including weekends and public holidays.

JAC Recruitment Pte. Ltd.

EA License Number: 90C3026

Registration Number: R22107842

EA Personnel Name: Ng Siew Thien

Job Description

• Answer incoming calls from customers to take orders
• Answer inquiries and questions, handle complaints
• Provide information to customers and service providers
• Verify data and entry into the system

Requirements:

• Willing to work at the Western part of Singapore (Taman Jurong Area)
• Knowledge of Customer service principles
• Knowledge of Singapore roads
• Good data entry and typing skills
• Good communication skills

Working Location: Tampines Central

Working Hours: Monday to Friday 8.30am – 5.30pm

Monthly Salary: $2390 per month

Work Period: Immediate till end January 2025 (subject to further extension based on performance)

No Prior Experience Required

Responsibilities:

• Assist with handling incoming enquiries over the phone.
• NO SALES INVOLVED
• TRAINING WILL BE PROVIDED

Requirements:

• GCE A Level and above
• Proficient in English and a second language so as to converse effectively with different groups of customers
• Excellent team player who is task-orientated
• Possess Good Customer Service Skills

Interested candidates, please forward a copy of your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

SINGAPOREANS ONLY

Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.

Key Responsibilities

• Accurately document all equipment deliveries and removals.
• Conduct routine audits to ensure inventory integrity and compliance.
• Use equipment such as pallet jacks to facilitate safe item movement.
• Work within a ticketing system to manage tasks and assignments effectively.
• Execute the secure destruction of data-storing devices, including hard drives and SSDs.
• Manage shipping, receiving, and inventory processes.
• Prioritize and resolve tickets, escalate issues, and handle blockers to sustain inventory operations in line with service agreements.
• Be prepared to work outside standard business hours, including weekends or holidays, as needed.

Qualifications and Skills

• Diploma or Degree in IT, Computer Engineering, or a related discipline.
• At least one year of experience in IT Support or Systems Monitoring (fresh graduates with a proactive attitude are encouraged to apply).
• Minimum six months of experience in Inventory Control, Logistics, or Warehouse Management.
• Capable of performing physical tasks, including lifting and working at heights, with or without equipment assistance.
• Excellent communication skills in English, both spoken and written.
• Motivation to grow and learn new technical skills.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Work Location: Novena / Clarke Quay

Contract Duration: Till 31 Dec 2025 (Renewable depending on business needs, work overtime required)

Job Duties:

• Conduct outbound calls & site visit to ensure timely consent collection with HR Manager/HR Professionals
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Interpret survey questions to help respondents’ comprehension
• Compile, record, input results and data from interview surveys into the system
• Conduct administrative tracking of the collection progress.
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data

Requirements:

• GCE ‘A’ levels and above
• Equipped with work experience in survey operations, sales, or customer service role.
• Those without the academic qualifications will be considered with relevant work experience.
• Applicants with call center background, direct sales and customer fronting will be advantageous.
• Able to handle objections and complaints and proficiently de-escalate these cases.
• Proficient in Microsoft Excel and internet usage.
• Effective team player but also an efficient individual contributor.

Please contact Terence at +65 9645 4048 your resume directly for fast response.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Job Descriptions:

• Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)

1. 1st level troubleshooting of in supported systems i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale
2. Security event monitoring
3. Server and network availability and performance monitoring
4. Password reset and unlock
5. Perform log & route [to higher tier or Resolver Team(s)]
   • Record and manage all transactions/ cases in Service Management System
   • Broadcast notifications to the relevant parties
   • Provide timely status update, follow up on cases escalated until closure within the service level agreement.
   • Ensure daily tasks are executed according to the Standard Operation Procedure

Job Requirements:

• High school diploma or equivalent
• Experience / Knowledge in IT support will be a Major plus
• 12 hours rotating shift

• Create new business prospects and make business transaction proposals by reaching out to target accounts, decision makers, and prospective customers. screens possible corporate transactions by examining possibilities, analysing market strategies, and assessing deal requirements.
• Collaborates closely with local, regional, and international teams to close new business agreements by using eloquent strategies and proposals to persuade prospective important clients or customers to work with PS. Works together to build enduring working connections with important decision-makers and stakeholders at various management levels in important accounts' organisations.
• Create, nurture, and preserve important connections with influencers, contractors, and final consumers. Direct engagement and distribution partners may be used in tandem with this.
• Discover and create possibility pipelines with end users and sales, then move through the sales stages step-by-step until the deal closes. makes certain that information is appropriately maintained and entered into PS's sales/project management and CRM systems.
• Set sales volume goals and budgetary estimates for the SEA DC market.
• Work together with sales to determine the degree of distribution engagement needed to guarantee the success of closing deals and project prospects. gives distribution network project help for pricing and quote tactics.
• Finds and assists in qualifying strategic alliances to increase the reach of PS's products, services, and solutions; additionally, it supports business networking to penetrate new markets.
• As needed, give dealers and distribution partners first-rate technical and marketing help pertaining to data centres.
• Examine sales and market statistics to give top management the information they need to make decisions.
• Actively participates in trade shows and associations to promote PS. Creates, prepares, and presents technical papers and other application-specific white papers for marketing material, trade publications, and conferences in collaboration with marketing and engineering.
• Become the authority on industry standards, data centre power products and solutions, and total on-site power system design and integration.

Requirements:

• A degree in mechanical or electrical engineering and at least eight years of experience in sales related to the power generating industry.
• Strong track record of demonstrated direct and channel sales. able to communicate and bargain with decision-makers and senior executives both inside and outside the company.
• Result-oriented, with a strong desire to succeed in a competitive business setting.
• Enjoys interacting with people of all levels and is a terrific team player.
• Able to work autonomously and make regular trips.
• The expansion of PS's company depends on experience in the data centre area. strong technical understanding of solutions and products for power generation. possesses a solid understanding of industry norms and specifications.

• Working days: Mon - Fri (office hours)
• Work location: Central Area - Novena/ Chinatown/ Havelock / Clarke Quay (will be based in 1 of the office location)
• Salary: UP $3300 per month
• Contract duration: 6 months or 1 year contract (subject to operations needs & individual performance)

Responsibilities:

• Conduct outbound calls & site visit to ensure timely consent collection
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Interpret survey questions to help respondents’ comprehension
• Compile, record, input results and data from interview surveys into the system
• Conduct administrative tracking of the collection progress.
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data

Requirements:

• At least 2 years experience in administrative & customer service
• Prior experience in call center environment will be beneficial
• Able to work in a fast paced environment & achieved assigned targets/KPIs
• Well spoken & good communication skills
• Proficient in MS office, especially Excel

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile https://go.persolkelly.com/job/apply/6946

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23117223 (Poh Siew Ling)

• Attend to incoming hotline calls from customers
• Conduct phone interviews and manage respondents' queries
• Ensure highest level of customer experience
• Data entry and administrative work
• Status update report to supervisor
• Handle escalated cases and follow up with respective respondents until resolved
• Conduct data verification of completed cases to ensure accuracy and reliability of data
• Met daily and weekly KPI
• Contract Period: 8 months/ 1 year
• Office: Clarke Quay and Novena

Job Requirements:

• Singaporean
• At least 3 year(s) of workin experience in customer service or call centre environment
• Excellent customer serviceskills
• Focus on quality and customer service
• Exceptional listening and analytical skills
• Excellent interpersonal skills
• Excellent problem solving and negotiation skills
• Able to work in fast paced environment

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO https://go.persolkelly.com/job...By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Job Responsibilities:

• Respond promptly and professionally to customer enquiries via phone, email, and online messaging platforms.
• Assist with appointment bookings for regular health screenings and vaccinations.
• Deliver high-quality customer service by addressing both internal and external stakeholders' enquiries and feedback in a timely manner.
• Ensure strict adherence to PDPA guidelines and maintain patient confidentiality at all times.
• Provide accurate information on available medical services, packages, and promotions.
• Support additional duties as assigned to meet operational needs.

Job Requirements:

• Minimum GCE 'N' or 'O' Level qualification.
• Excellent customer service and communication skills.
• Ability to manage enquiries in a courteous and professional manner.
• Enjoys working in a collaborative team environment.
• Strong time management skills to ensure quick and efficient responses to customer queries.
• Willingness to learn and grow within the healthcare sector.
• Previous experience in a call centre or healthcare-related role is an advantage.
• Monday - Wednesday
• 10 am - 3pm