E-CHANNEL SERVICE CENTER OFFICER (call centre -12 mths CONTRACT + 1 mth bonus/ Renewable/Convertible)

My client is a top tier Private Bank.

ROLE PROFILE:

The E-Channel Service Center officer is a key member in the Client Service Network (CSN) team. He/she is responsible to provide first level Digital Platform support by phone and/or e-mail to Clients. He/she has to analyze and answer/handle the Client’s enquiry/request, as well as collaborate with colleagues from other units in the Bank who are providing second level support for the Bank Digital Platform.

KEY FEATURES OF THE POSITION

• “First Contact” for Singapore and Hong Kong booked Clients regarding the Bank’s Digital Platform.

• Analyse and answer/handle the client’s enquiry/request, as well as collaborate with colleagues from other units in the Bank who will provide second level support.

Job Scope:

• Perform independent verification of client’s instructions

• Perform Independent Call Back to clients for High-Risk Transactions as a form of anti-fraud deterrence

• Co-ordinate & ensure smooth and timely delivery of client’s instructions/documents between two

processing locations (SG and HK)

• Process Closure of Accounts and all their related requests

• Support quarterly Periodical Fee processing

• Perform Signature Verification for non-account life cycle related documentation

• Process new, renewal or termination of Bankers Guarantee for credit card clients

• Assist to prepare quarterly updates of the Bank’s Authorized Signatory List to various counter

parties

• Prepare Audit Confirmation & Custody Declaration for clients’ auditors and external asset managers (EAM) respectively

• Maintain the knowledge database of the E-Channel Service Centre.

• Document and maintain the Client’s requests/enquiries received in the Bank’s ticketing tool, keep control over the issues list and see through each issue to closure in a timely manner.

• Act as Subject Matter Expert for a specific focus area e.g. Authentication, Trading, Payments etc.

• Ensure activities performed are in compliance with relevant regulations and internal policies.

• Strong commitment to quality service and a desire to drive innovation and continuous process improvement initiatives.

• Support the clearance of Long Form Deficiency and signature verification of Operational Documents such as Corporate Action Reply Letters, Subscription of Private Equity Documents, Investment Related Forms etc.

• Support any ad-hoc tasks / requests as assigned from time to time.

• Provide support as a team also for Hong Kong Public Holidays.

SKILLS REQUIREMENTS OF THE POSITION

•Communication talent i.e. confidently leading a discussion, managing conflict situation, efficient and goal-oriented communication style

•Meticulous and efficient working style

•Ability to work under pressure

•Able to work with minimal supervision and a team player

•Proactive, hands-on, and solutions-oriented

•Good analytical and problem-solving ability

•IT savviness

•Degree with at least 3 years of related banking working experience

•Previous experience in call Centre and/or call back experience is preferred

•Good understanding of Banking and financial products

Salary: $3700- $4000

Work location: One Changi City

• Handle inbound and outbound customer calls professionally and efficiently.
• Respond to customer inquiries, resolve complaints, and provide accurate information.
• Stay updated on company products, services, and policies.

Schedule: 11am - 3pm

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

• Extensive knowledge garnered working as a Data Centre Operator.

• Thorough knowledge of Data Centre Operations with strong knowledge of Operations methodology.

• Experience in eyeball checking of system faults and failures

• Good technical knowledge on Data Centre monitoring tools.

• Possess an in-depth knowledge of data centre infrastructure technology and components for installation.

• Strong written and excellent communication skills.

• People who are ready to do individual contribution and can able to join within 30 day would be preferable

Customer Service Officer (Call Centre) - 1 Year Contract - Singapore

Are you passionate about customer service and enjoy interacting with people? We’re looking for a dedicated Customer Service Officer (Chinese Speaker) to join our team in Singapore! You’ll play a critical role in providing first-call resolutions to end-users via calls and emails, delivering excellent service experiences.

Key Responsibilities:

• Handle incoming calls, emails, call-back requests, and live chats (where applicable) while meeting service level agreements.
• Provide friendly and efficient assistance to ensure a pleasant customer experience.
• Log all interactions accurately into the case management system, including customer inquiries, problems, and resolutions.
• Follow up on unresolved incidents and ensure timely resolutions.

Requirements

• Experience: At least 1 year of experience in a call centre or customer service environment.
• Proficiency in Mandarin is required to effectively liaise with Chinese-speaking vendors and end-users.
• Flexibility: Willingness to work staggered office hours on rotation, including alternate Saturdays (5.5-day work week).
• Immediately Available candidate is a plus.

This is a 1 year contract to start, renewable and convertible to permanent.

Contract period: till end March 2025 (extendable!)

Work location: Novena

Working hours: Mon - Fri (830am - 5pm)

Salary: $15.05 per hour

Responsibilities

• Address taxpayers’ tax queries on the various tax types such as Individual Income Tax, Property tax over the helpline
• Promote and nudge taxpayers in the usage of our e-Services and chatbot
• Guide taxpayers on the step-by-step e-Filing procedures and provide advices on their filing and payment obligations

Requirements

• At least A level/diploma
• Able to commit immediately
• Good communication skills
• Candidate without experience are welcome to join as training will be provided

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Cold Call Specialist

Lynn Aesthetic was established since 1986.

We aare a professional beauty and wellness com[any providing Facial, Slimming and Therapeutic massage services.

Cold call customer to secured service booking

Customer service duties

Reception duties

Reminder call

Invoicing

Day end sales settlement

Willing to work in a very challenging environment.

Outgoing easy going personality

Enjoy talking to people and sociable.

Enjoy working in the beauty related industry.

Good salary + commission + allowance

Interested please whatsapp to 96852020

Zenith Infotech is an IT Recruitment Company in Singapore for the last 27 years. We are looking for a suitable candidate for the position of Customer Service - Call Centre.

lst level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact Perform outbound calls to users who leave callback Handle emails as assigned by team leader Handle responses via the Chatbot Agent would need to be able to take stress of answering calls from members of public.

Key Responsibilities:

1. Recruitment and Hiring:Develop and execute recruitment strategies to attract qualified therapists for pre and postnatal industry.
   Conduct interviews, evaluate candidates, and make hiring decisions in collaboration with the Director.
   Oversee the onboarding process to ensure new hires are fully integrated into the team.
   
2. Staff Management:Provide guidance, training support to trainers, and support to ensure high performance and job satisfaction.
   Conduct regular performance evaluations and implement development plans for staff.
   Ensure outlet is meeting monthly sales targets.
   
3. Client Experience:Uphold the highest standards of customer service, ensuring that every client receives an exceptional experience.
   Respond to client feedback and complaints promptly, taking corrective action as needed.
   
4. Inventory:

• Collaborate with the procurement department to manage stock levels, including ordering and storage of products.
• Liaise with internal and external stakeholders to ensure timely delivery of supplies and optimize inventory management.

Key Responsibilities:

1. Recruitment and Hiring:Develop and execute recruitment strategies to attract qualified therapists for pre and postnatal industry.
   Conduct interviews, evaluate candidates, and make hiring decisions in collaboration with the Director.
   Oversee the onboarding process to ensure new hires are fully integrated into the team.
   
2. Staff Management:Provide guidance, training support to trainers, and support to ensure high performance and job satisfaction.
   Conduct regular performance evaluations and implement development plans for staff.
   Ensure outlet is meeting monthly sales targets.
   
3. Client Experience:Uphold the highest standards of customer service, ensuring that every client receives an exceptional experience.
   Respond to client feedback and complaints promptly, taking corrective action as needed.
   
4. Inventory:

• Collaborate with the procurement department to manage stock levels, including ordering and storage of products.
• Liaise with internal and external stakeholders to ensure timely delivery of supplies and optimize inventory management.

Key Requirements:

• Proven experience as an Operations Manager or similar role in a spa or wellness center.
• Strong background in recruitment and talent management, with a focus on hiring therapists.
• Excellent leadership and team management skills.
• Exceptional organizational and multitasking abilities.
• Strong communication and interpersonal skills.
• Knowledge of spa operations, services, and industry best practices.
• Ability to work in a fast-paced environment and handle challenging situations with professionalism.
• Proficiency in relevant software (e.g., scheduling, booking systems, Microsoft Office).

One of the pioneer companies in specializing pre & post-natal Industry. Our main customer base & targeted audience are high-end customers & we do provide this premium services. We are going through a rapid expansion across Singapore & we enjoy a fun & dynamic company culture.

Selling Point

• Attractive Overall Salary Package (With Base+ Incentive+ Sales Comms)
• Provide systematic training (Both Theory & Hands-on) related to TCM concept
• Good Career progression from therapist to senior position
• Fun & dynamic culture

Promoting the company’s services and products to customers.

• Provide professional skin/body analysis and recommend suitable range of aesthetic treatments and products to customers
• Perform facial, body and aesthetic treatments/services for customers
• Maintaining high service standards
• Achieve and exceed sales targets
• Provide high standards of customer service
• Maintain the cleanliness and neatness of the treatment rooms
• Ensure outlet's smooth operation

Job Requirement

• Candidate without relevant experience are welcome to apply as there is training provided.
• Candidate with relevant experience in massage (TCM) preferred.
• Candidate with relevant massage cert is a plus, not mandatory.

Company’s Profile

Our client, a security solutions provider has been established for more than 25 years, with a strong reputation in the industry. They specialize in delivering comprehensive turn-key security systems, from design and integration to maintenance and support and serve clients in government, trade and commercial sectors. They are now looking for Data Center Technicians to join their expanding team!

Location: Lakeside / Admiralty

Working hours: Monday to Friday, Office Hours

Responsibilities:

• Oversee building and data centre facilities: recording and reporting on the BMS / EMS / Fire D&P / Chiller / Electrical etc
• Administrator for preventative maintenance programs to ensure that equipment are properly serviced & maintained
• Maintain good documentation of facilities and / or equipment maintenance
• Prepare monthly SLA reports for equipment uptime, power usage & temperature readings
• Respond to emergency situation and be on 24x7 standby duty
• Prepared to be on 24x7 standby recall to provide extra manpower coverage when necessary
• Be involved in new data centre projects as well as renovation and maintenance to existing space
• Responsible to handle site inspections / audits by external authority (eg. HDB/LTA/NEA/FSB)
• Scheduling and tracking of servicing jobs and vendor management on a day to day basis
• Maintain high customer service level standards
• Managed all facilities contracts

Requirements:

• Min. Diploma in Building / Facility Management or any other related field
• Some relevant experience in Data Centre facility management and vendor management is a good bonus
• Good knowledge in building technology, mechanical and electrical services and facilities management

Your recruiter for this job: WhatsApp Celine @ 6421 4966 for a quicker response.

Connect with me on LinkedIn: www.linkedin.com/in/your-recruiter-celine-chan

Celine Chan | R21103433

Talentsis Pte Ltd | EA No: 20C0312

Permanent, 5days, Paya Lebar

Our client

MNC in air conditioning ventilation system solution serving high tech industry

Job Scope:

• Plan and manage HVAC projects for data centers.
• Lead project meetings and collaborate with clients, consultants, subcontractors, and internal teams.
• Review project specs, drawings, and contracts for compliance.
• Monitor site progress and address any technical or operational issues.
• Prepare schedules, reports, and project documentation.
• Oversee procurement of materials and equipment.
• Ensure workplace safety, quality, and regulatory compliance.
• Conduct site inspections and guide the project team.

Requirements:

• Degree in Mechanical Engineering or a related field.
• Minimum 5 years of experience in ACMV/HVAC or related M&E projects.
• Familiarity with HVAC systems for data centers.
• Strong project management skills.

Work location :Paya Labar

Whats on offer

(1) Attractive package

(2) Stable Management

(3) Dynamic work environment

For better response, pls apply via job page

https://recruitmentalliance.zohorecruit.com/jobs/Careers

click job opening, click relevant position

We regret that only shortlisted candidates will be notified

1. JOB PURPOSE

The jobholder is responsible in assessment, intervention and care for the residents

2. DUTIES AND RESPONSIBILITIES

2.1 Primary Responsibilities and Duties (90%)

2.1.1 Provide psycho-social support for patients and their families through case management, counselling, financial assessment and recommend resources where necessary.

2.1.2 Participate in the development of the care plan and assist staff members in understanding the significant social and emotional factors related to clients’ health problems.

2.1.3 Collaborate with other healthcare professionals and family members/caregivers to determine appropriate care plan.

2.2 Secondary Responsibilities and duties (10%)

2.2.1 Any other ad hoc projects as assigned by supervisor.

3. JOB SPECIFICATIONS/REQUIREMENTS

3.1 Qualifications and Experience

3.1.1. Diploma/Degree in Social Work.

3.1.2. Registered with Singapore Association of Social Workers.

3.1.3. Minimum 2 years working experience in healthcare/ILTC sector preferred.

3.1.4. Familiar with health care system to liaise with various government agencies preferred.

3.2 Abilities and Attributes

3.2.1. Ability to speak local dialects is necessary.

3.2.2. Committed to social vision and attend to client's needs.

3.2.3. Independent, resourceful and able to perform under pressure.

At NoFrills Dental, we believe in delivering high-quality dental care to our patients with professionalism and empathy. Our contact center is the first point of contact for patients seeking dental treatments, and we’re looking for enthusiastic, patient-focused individuals to join our growing team.

Job Responsibilities

• Respond promptly to incoming inquiries from potential patients via WhatsApp, phone calls, and email.
• Triage and prioritize leads, following structured protocols to maximize appointment bookings.
• Provide accurate information about our dental services, including dental implants, orthodontics, and general dentistry.
• Handle objections and address patient concerns with empathy and professionalism.
• Follow up with leads using a 5-7 touchpoint strategy, ensuring no opportunity is missed.
• Confirm appointments and send reminders to patients.
• Maintain accurate records of all interactions in our CRM system (HubSpot).
• Collaborate with the team to achieve daily, weekly, and monthly booking targets.

Requirements

• Experience:

1. Prior experience in customer service, sales, or healthcare support roles is preferred.
2. Familiarity with CRM tools like HubSpot is an advantage but not required (training provided).

• Skills:

1. Excellent verbal and written communication skills.
2. Strong persuasion and problem-solving abilities.
3. Bilingual or multilingual (English + Mandarin/Tamil/Malay) is a plus.

• Personality:

1. Empathetic, patient, and enthusiastic about helping people.
2. Goal-oriented with a team player mindset.

• Other:

1. Ability to work flexible hours, including weekends if necessary.

Why Join Us?

• Competitive salary with performance incentives for meeting booking targets.
• Training provided for all dental services and lead management protocols.
• Friendly and supportive team culture.
• Opportunities for career growth in a thriving healthcare business.
• Employee benefits, including dental care for you and your family.

About the Position

SRS is currently seeking an enthusiastic, highly motivated, and capable Security Control Center Supervisor to join one of its most prestigious contracts in Singapore. The selected candidate will be exposed to a high-performance environment that is fast-paced, and dynamic; supporting the round-the-clock operations at the dedicated APAC Security Control Center.

Roles and Responsibilities:

• Report directly to the ASCC Manager and work in a team of other Supervisors, Specialists, a Security Systems Supervisor and an Intel Analyst.
• Oversee workflow, monitor and account for performance of ASCC Specialist.
• Exercise level of leadership, management and supervision.
• Ensure all functions of the APAC Security Control Center are carried out in an efficient and effective manner whilst providing maximum security support.
• Manage and coordinate security communications operations ensuring that security procedures are implemented and followed as per the ASCC Procedures (SOPs);
• Ability to perform well and maintain a high degree of professionalism and service on a routine basis, during emergency situations or under extreme pressure;
• Coordinate the daily development and dissemination of intelligence and operationally based reports to support our Global Security and regional business partners.
• Support 24/7 scheduling and coverage for the ASCC;
• Coordinate and support emergency and crisis management assets providing a timely and coherent response to incidents as they arise;
• Liaise with Regional Security Managers, Regional Intel, Regional Ops, Risk and Crisis Management and all other required company personnel to ensure that all relevant security information is disseminated in a timely manner.
• Develop a comprehensive working knowledge of all ASCC programs and procedures;
• Partner with and communicate with global security partners to conduct tactical security assessments as required, and where necessary provide feedback on proposed mitigation strategies for country and regional specific threats;
• Execute the design and implementation of project related security strategies, security policies/ standards and establish a concrete course of action for their implementation and review;
• Provide support by monitoring open sources for breaking news and current events that affect the company, its employees, and guests across Asia Pacific.
• Liaise with regional security partners to ensure that training procedures and policies are implemented within acceptable standards;
• Maintain close links with key stakeholders to ensure that all projects are implemented with the highest degree of professionalism safety and security;
• Offer management and tactical guidance.
• Support development of policy, procedures and protocols for future ASCC operational and technological integrations.
• Serves as the first responder for information by assisting employees domestically or internationally with security- or travel-related emergencies;
• Have a full understanding of the functions, roles and systems used at all sites, such as Security, Incident management & escalation, CCTV, etc.
• Provides excellent support to regional guests and employees.
• Perform other duties as assigned by ASCC Management staff or other approved Global Security management.
• Assist in the effective implementation of the regional employee travel safety and security program.
• Ensures proper distribution of notification via our Emergency Mass Notification System (i.e. Everbridge).
• Work as part of a rotating 8-hour shift schedule and ensure continuous functioning of the 24/7 center.

Basic Qualifications

• Minimum 3 years’ experience working with or in a Communications or Operations Center related operation
• Bachelor’s degree in International Relations, Strategic/Security Studies, Political Science, Business or a related discipline, or any closely related field of study
• Strong interpersonal skills
• Supervisory experience in a related field desired
• The ability to receive and relay direction, and have ability to multi-task and coordinate several incidents at once
• Experience in report writing which may include incident/event analysis, regional risk and business impact analysis
• Ability to communicate effectively with all levels of personnel including key company executives
• Strong service/interpersonal skills especially during times of crisis
• Strong interest and familiarity with international current events
• Familiarity with tools such as Everbridge (VCC), Intel tools, access control and surveillance tools, etc. is strongly preferred
• Ability to make critical decisions, prioritize issues and initiate appropriate response with minimal supervision
• Sense of urgency in a 24/7 work environment for quick response to critical developing issues

Candidates with the following competencies and personal attributes are preferred:

• Master’s degree is preferred or equivalent work experience is considered
• Familiarity with tools such as Everbridge (VCC), Intel tools, access control and surveillance tools, etc. is strongly preferred
• Added advantage to have a foreign language capability

If you're interested in the above "APAC Security Control Center Supervisor" role, you may reach out to [email protected] or click on the 'Apply' function now!

Job Description

• Industry/ Organization Type: IT / Software
• Position Title: Data Center Engineer
• Working Location: Boon Lay
• Working Hours: 5 days, Mon – Fri (Morning Shift 6 AM – 2 PM / Afternoon Shift 2 PM – 10 PM)
• Salary Package: Basic Salary up to $5,000 + AWS + Bonus
• Duration: Permanent Role

Key Responsibilities

• Perform periodic walk-through, validation of equipment status, amber lights check, etc.
• Review work order requests in the queue and respond to semi-routine work orders by adhering to commitment times.
• Escalate and expedite orders to appropriate teams upon standard operating procedures.
• Rack and stack semi-routine customer equipment tickets.
• Support datacenter standard operating cross-connect work order requests.
• Support standard operating testing and standard operating installations of customer assets.
• Support standard operating procedures of layer 1 cross-connect certification testing.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Diploma / Degree in IT/Computer Science, or related field.
• Minimum 1 year of IT experience or equivalent.
• Prior working experience in a Data Center, Network or Server environment would be an added advantage.
• Must be comfortable with shift rotation.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66104 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Responsibilities:

• Deploy and maintain on-site data center physical infrastructure.
• Install, replace, and troubleshoot cables and hardware.
• Handle data-bearing devices (e.g., hard drives, SSDs).
• Work within a ticket-based environment.
• Move equipment using pallet jacks or lifting tools.
• Assist the Data Centre Inventory and Asset Management Team (DIAT) with shipping, receiving, and inventory management as needed.
• Work flexible hours, including weekends and holidays.

Education / Experience:

• Diploma / Degree in IT / Computer Engineering or equivalent.
• 1 year of IT support experience (Fresh graduates with a good attitude will be considered).

Skills:

• Basic knowledge of computer hardware and components.
• 6+ months experience handling technical equipment or machinery.
• 1+ years of IT equipment support experience.
• Relevant certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
• Ability to stand, walk, lift, and work at heights with or without equipment assistance.
• Willingness to learn and develop new technical skills.

Only shortlisted candidates will be notified.

Please email a copy of your detailed resume to [email protected] for immediate processing.

(EA Reg No: 20C0312)

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

1-Net is fast transforming itself into Asia's Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. It's uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers.

Responsibilities

• Manage the maintenance and daily operations of the DC facilities with the objective of achieving uninterrupted availability at all times and to ensure the fulfillment of our service commitment to customers.
• Support service delivery to ensure contracted service level agreements and key performance indicators are met or exceeded.
• Perform routine facilities activities including inventory control. Critical systems checks and functional testing. Able to respond and take action in response to facilities crisis management activities including: power outages, fire alarms, HVAC outages. Analyze data and identify trends with facility issues to determine root cause and take appropriate action.
• Respond to BMS/EMS alerts, investigate and feedback on any outstanding issues or events and respond to emergency situations and be on standby duty as required.
• Provide technical support to all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs.
• Assist in all site construction activities and installations, in coordination with external contractors to ensure system design, installation and testing adhere to operational standards. Witness testing of all equipment during commissioning and validate sequence of operations and receipt of all operational documentation.
• Support for customer installations, in coordination with the design & construction as well as operations requirements to coordinate customer move-in and turn-on, and other service request & deliveries.
• Maintain compliance with local workplace safety & health (WHS) standards and local electrical and building codes.
• Ensure adherence to all standard operating procedures (SOP), method of procedures (MOP), and emergency response procedures (ERP) established for the critical environments, as well as the formal change control process.
• Participate in the scheduling, coordination and completion all significant planned and emergency maintenance events for the facility and ensure these activities are executed in a controlled and proven method to ensure the reliability of the critical loads supported by these systems.
• Support various accreditation, certification and compliance initiatives such as BCA-IDA Green Mark DC/QMS/ISMS/BCMS/PCIDSS/OSPAR, etc as may be required.

• Preferably with minimum 1 year experience in Data Center Facilities Management & Operations environment and service delivery.
• ITE/Diploma in Electrical or Mechanical engineering or equivalent qualification
• 24x7 rotating shift duty
• Able to comprehend, analyse and interpret complex project documents, including AutoCAD, Visio and PDF documents
• General technical and functional knowledge of data center infrastructure to include electrical and mechanical systems, fire detection and protection systems, building management systems, equipment maintenance, space planning, construction of critical facilities environment
• Working location : 1-Net (East) at Chai Chee / 1-Net (North) Woodlands

JOB SUMMARY

Assist Supervisors and managers to ensure that daily operations are run smoothly. Ensure all telephone enquiries are handled professionally with proper telephone etiquette in line with our Operating Procedures. Attend to guests’ morning calls and other requests.

JOB DUTIES AND RESPONSIBILITIES

1. Manages the console (e.g. DND, busy verify lines).
2. Receives and transfers all calls to respective extensions and rooms.
3. Assisting and providing information for all callers.
4. Take down messages for guests.
5. Ensure checklists are done accurately.
6. Monitoring all the telephone printers – for wake up calls.
7. Assist to carry out emergency and evacuation procedures.
8. Responsible for morning calls
9. Take down and programme morning calls.
10. Ensure all morning calls are answered.
11. Update the Back Office information white board.
12. Monitor the contingency reports every hour.
13. Maintaining an updated telephone extension list.
14. Assisting guests with outgoing phone calls.
15. Assisting guests with new reservations after office hours.
16. Ensuring all guests’ complaints and feedback are recorded in Empower (GXP).
17. Maintain effective service in line with the Hotel’s Corporate Image
    - Company’s Grooming Standard
    - Standard Operation Procedures
    - Departmental Policies
    - Corporate Policies

18. Cash/Bank Handling

· Process all payment methods in accordance with Accounting procedures and
policies.

· Follow property control audit standards and cash handling procedures (e.g., blind drops).

· Count bank at end of shift, complete designated cashier reports, resolve any
discrepancies, drop off receipts, and secure bank.

· Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.

· Transport bank to/from assigned workstation, following security procedures.

· Set up and organize cashier workstation with designated supplies, forms, and
resource materials; and maintain cleanliness of workstation at all times.

19. To ensure and follow established procedures and compliance as per LSOP guidelines.

20. Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• 1-2 years of relevant working experience in handling Call Centre Operations.
• Full-Time position(s) available.
• Rotating shift work basis.

We regret that only shortlisted applicants will be notified.

Job Highlights

• Career Development Opportunities
• Duty Meals, Birthday Leave and Flexible benefits
• Complimentary Room Nights
• Discounted Room and Dining Rates

We are hiring Service Center Executive

As a Service Center Executive, we rely on you to

• Provide a warm, helpful and informative service over the phone
• Contribute to creating an excellent experience to all guests
• Handle all guest requests in a professional and timely manner

We are looking for someone who:

• Takes pride in being a hotelier
• Loves interacting with guests and customers
• Communicates and writes with fluency
• Enjoys working as part of a team
• Has a can-do attitude
• Is a self-starter
• Enjoys crafting best-fit solutions for guests

If you are the right person, what are you waiting for? Click the apply button now!

Job Highlights

• Career Development Opportunities
• Duty Meals, Birthday Leave and Flexible benefits
• Complimentary Room Nights
• Discounted Room and Dining Rates

We are hiring Service Center Associate

As a Service Associate - Service Center, we rely on you to

• Provide a warm, helpful and informative service over the phone
• Contribute to creating an excellent experience to all guests
• Handle all guest requests in a professional and timely manner

We are looking for someone who:

• Takes pride in being a hotelier
• Loves interacting with guests and customers
• Communicates and writes with fluency
• Enjoys working as part of a team
• Has a can-do attitude
• Is a self-starter
• Enjoys crafting best-fit solutions for guests

If you are the right person, what are you waiting for? Click the apply button now!

Job Details:

• Working days: Mon - Fri (office hours)
• Work location: Clarke Quay / Novena (work in office)
• Salary: $3,300 per month
• Contract duration: till Dec 2025 (Renewable depending on performance and project)
• Able to start work immediately or within 1 month notice period

Responsibilities:

• Conduct outbound calls & site visit to ensure timely consent collection
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Interpret survey questions to help respondents’ comprehension
• Compile, record, input results and data from interview surveys into the system
• Conduct administrative tracking of the collection progress.
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data

Requirements:

• At least 2 years experience in administrative & customer service
• Prior experience in call center environment will be beneficial
• Able to work in a fast paced environment & achieved assigned targets/KPIs
• Well spoken & good communication skills
• Proficient in MS office, especially Excel

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile https://go.persolkelly.com/job/apply/6946

Should you be interested in this position, please contact Coco at 81253689 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1770602 (Teng Min Yee)

Reporting to the Supervisor, you will ensure the smooth operations of the clinic, provide administrative support and ensure satisfactory call resolution i.e. calls are answered promptly and callers receive good services. You will manage queries, facilitate follow-up calls from respective departments and be involved in the promotion of clinic screening services. You may attend screening roadshows on occasion.

Key Responsibilities:

(a) Clinic admin support

• Liaise with laboratory on patient results; ensure all cases are accounted for
• Liaise with NHGD team on support for mammogram screening
• Liaise with patients on their medical status
• Prepare all patient results and letters for mailing
• Collate daily screening numbers, prepare weekly and monthly reports

(b) Correspondence with all vendors / service partners / patients & enquirers

• Liaise with labs, medical suppliers, NHGD and appointed vendors to ensure smooth operation
• Ensure good governance i.e. adherence to procurement and payment SOPs

(c) Administrative Support

• Work with the respective departments to update website information, manage online enquiries and appointment bookings
• Frank mail and generate month-end usage report
• Support promotional effort of clinic services to CHAS clinics, social service agencies, corporations and community.
• Coordinate patient referral cases received from CHAS clinics and other organizations
• Support off-site screening or vaccination efforts where applicable.
• Assist with donations received and assist with managing donation box at reception counter
• Attend to all calls with the aim of providing callers with one-stop resolution at all times without the need for escalation unless absolutely necessary.
• Obtain patient information for follow-up actions such as (but not limited to) screening clinic appointment bookings, query handling, liaison with SCS Departments for staff’s action etc.
• Explain eligibility criteria for screening provided at SCS and to provide guided alternatives to callers who do not meet screening eligibility criteria.
• Update relevant stakeholders info in SCS LEAP system e.g make appointment bookings, changes, or cancellation for eligible patients.
• Inform callers and assure them of SCS’ journey with patients and their families (where applicable).
• Attend to voice messages assigned to ensure callers are attended to within 2 working days.
• Attend to outbound calls assigned to ensure patients who are due for re-screening are contacted promptly to make appointment bookings.
• Attend to e-chat chatbot platform providing accurate responses to enquirers
• Work with volunteers who provide support to call management
• Maintain and improve quality results by adhering to standards and guidelines, recommending improvement in procedures (where applicable).

Criteria:

• Minimum of 1 year of relevant call centre or customer service working experience preferred.
• Call centre experience and/or familiarity with health screening and eligibility criteria is preferred.
• Well versed in Microsoft Office software – especially in MS Excel & Word.
• Effectively bilingual in English and Chinese (or dialect).
• Customer-focused and possesses strong communication skills with ability to work under pressure.
• Able to handle multiple tasks simultaneously.
• Ability to handle all calls and information with confidentiality and be familiar with PDPA requirements.
• Experience in matters related to cancer will be an advantage.
• Initiative to step up and help co-workers in times of manpower constrain.
• Able to contribute and work as a cohesive team.

Info can be shared ATM: -

• Basic UP $5500 (W Exp) + AWS + VB
• 5 Days (Mon – Fri), 8:30 a.m. – 5:45 p.m.
• Location: Kaki Bukit

Your Responsibilities: -

• Manage a 24-hour call center with the support of call center executives and remain accessible for urgent situations.
• Lead, manage, and motivate the call center team to achieve high levels of customer satisfaction, productivity, and performance.
• Provide ongoing coaching, feedback, and performance reviews for staff, taking disciplinary action when necessary.
• Handle escalated customer complaints, technical inquiries, and complex issues that team members cannot resolve.
• Develop, update, and implement procedures for addressing various customer inquiries, including emergencies, service requests, and product-related questions.
• Create and execute action plans to enhance performance based on data analysis, customer feedback, and team reviews.
• Collaborate with technical support and service teams to ensure customer issues are resolved promptly and effectively.
• Identify training or development needs within the team and coordinate with relevant sections to address them.
• Coordinate with store personnel for the issuance of spare parts.
• Maintain sufficient levels of emergency stocks and troubleshooting tools at the call center.

You will need: -

• Min. Degree in Business Administration/Communications or equivalent
• Min 2 years work exp
• Only Singaporeans may Apply

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

• Call Centre / Customer Service Experience
• No Experience Are Welcome To Apply - Training is Provided
• Office Hour / 5 Days Work Week (Able to work on weekends)
• CBD (Near to MRT)

Responsibilities

• Attend to enquiries via hotline or other channels eg email
• Handle inbound and outbound calls, and sometimes emails
• Proper recording of conversation with customer in the CRM system
• Achieve / Exceed individual and team KPIs set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Any other related ad-hoc duties as assigned

Requirements:

• Possess Call Centre / Customer Service experience
• No experience are welcome to apply & training will be provided
• Good communications and interpersonal skills
• Customer service oriented
• Good team player
• Able to work independently with minimal supervision
• Able to work on weekends (Will have some weekends off)

Other Information:

• Working Hour: Office Hour / 5 Day Work Week (including weekends)
• Location: CBD
• Salary: Up to $3100/mth + OT + AWS + VB

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076