Elevate your career as a Call Centre Supervisor/Team Lead, where you’ll guide and motivate a team to provide outstanding service while maintaining operational excellence.

Your Role

• Lead and motivate your team to achieve daily Key Performance Indicators (KPIs).
• Handle hotline and mailbox inquiries, ensuring prompt follow-ups with respondents.
• Resolve escalations and complaints through effective service recovery calls.
• Conduct call audits to maintain professionalism, script adherence, and service quality.
• Drive continuous improvement through coaching and training.
• Set performance goals and conduct year-end appraisals for team members.

What We’re Looking For

• Singaporean with a Diploma or A-Levels.
• 2–3 years of supervisory experience, preferably in a call center, direct sales, or customer-facing role.
• Proven ability to handle escalations and de-escalate issues professionally.
• Proficiency in Microsoft Excel, PowerPoint, and Word.
• Excellent communication skills to engage with internal and external stakeholders.

Work Details

• Schedule: 5-day work week (Monday to Sunday), rotating shifts:8:30 AM – 5:30 PM
  12:30 PM – 9:30 PM
  
• Location: Central area – Clarke Quay.

Why Join Us?

• Be part of a supportive, performance-driven team.
• Enhance your leadership and coaching skills.
• Work in a convenient central location with a stable work schedule.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://sg.go.persolkelly.com/job/apply/10247

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Zenith Infotech is an IT Recruitment Company in Singapore for the last 27 years. We are looking for a suitable candidate for the position of Customer Service - Call Centre.

lst level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact Perform outbound calls to users who leave callback Handle emails as assigned by team leader Handle responses via the Chatbot Agent would need to be able to take stress of answering calls from members of public.

Responsibilities

• Deliver excellent service and maximize guests’ experience by understanding and meeting their expectations
• Handle and process calls and emails from guests, and ensure that bookings and requests are processed accurately, timely, and efficiently to exceed service standards
• Coordinate with internal departments to satisfy guests’ enquiries and requests on the arrangements of products and services for RWS members and guest
• Handle and resolve guests' feedback in a professional manner

Requirement

• Meet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age.
• Diploma with proficiency in Microsoft Office applications
• Relevant customer service experience in call centre or hotel environment. Prior experience in Opera system is an advantage.
• Must be able to work rotating shifts, including weekends and public holidays

Elevate your career as a Call Centre Supervisor/Team Lead, where you’ll guide and motivate a team to provide outstanding service while maintaining operational excellence.

Your Role

• Lead and motivate your team to achieve daily Key Performance Indicators (KPIs).
• Handle hotline and mailbox inquiries, ensuring prompt follow-ups with respondents.
• Resolve escalations and complaints through effective service recovery calls.
• Conduct call audits to maintain professionalism, script adherence, and service quality.
• Drive continuous improvement through coaching and training.
• Set performance goals and conduct year-end appraisals for team members.

What We’re Looking For

• Singaporean with a Diploma or A-Levels.
• 2–3 years of supervisory experience, preferably in a call center, direct sales, or customer-facing role.
• Proven ability to handle escalations and de-escalate issues professionally.
• Proficiency in Microsoft Excel, PowerPoint, and Word.
• Excellent communication skills to engage with internal and external stakeholders.

Work Details

• Schedule: 5-day work week (Monday to Sunday), rotating shifts:8:30 AM – 5:30 PM
  12:30 PM – 9:30 PM
  
• Location: Central area – Clarke Quay.

Why Join Us?

• Be part of a supportive, performance-driven team.
• Enhance your leadership and coaching skills.
• Work in a convenient central location with a stable work schedule.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://sg.go.persolkelly.com/job/apply/10247

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Responsibilities:

• Assist the Operations Manager in managing the operations of the call centre
• Manage the performance of Call Centre Agent(s) in call, email and chat handling, ensuring that specific service level and turnaround targets are met
• Monitor team adherence and quality performance against targets
• Collaborate closely with the Service Quality Executive to breach any gaps in training and improve performance quality
• Manage and resolve any escalated cases or disputes, ensuring that appropriate and timely escalations are made to client(s) as and when is required
• Manage and resolve any internal problems or conflicts at the first level in the workplace before any escalation to the Operations Manager
• Ensure all other SOPs and protocols are diligently and correctly carried out
• Work with other departments as and when is required to ensure that team operations can continue smoothly and cohesively across the organisation
• Any other ad-hoc tasks that may be assigned by the Company

Requirements:

• A Level and above
• Proficient in relevant computer applications (Microsoft Applications)
• Proficient in typing
• Able to multitask
• Able to commit to office hours desk-bound (8.30am to 5.30pm from Mondays to Fridays)
• Able to commit 44-hours of work a week
• Open to be moved to shift work (details will be discussed during the interview)

Additional Information:

• Commencement date is 24 February 2025
• Monthly basic salary ranges from $3,000 to $3,200
• Incentives provided for good performance
• Training is provided, may be conducted at a secondary location i.e Henderson, client premise (TBA)
• 12 weeks probation
• Workplace location is close proximity to Macpherson and Ubi MRT station

Reporting to the Team Manager, the Customer Service Executive is responsible to formulate resolution and respond in a timely and accurate manner and providing excellent customer service to callers.

Job Requirements:

• Required to work 5 days work week including weekends and public holidays. Rotating shift.
• Required to work in shift and shift allowance will be provided accordingly.
• Adequate telephone skills and proper etiquette.
• Able to work in a fast-paced environment due to high volume of inquiries.
• Have experience in working contact center industry will be an added advantage.
• No working experience is welcome to apply as on-the-job training will be provided.

Working Location:

• Woodlands North Coast (Next to Republic Poly)

Shift Role

Morning or Afternoon shift

Responsibilities:

1.) Interact with internal & external customers to answer customers queries.

2.) Maintaining a positive, empathetic, and professional attitude toward customers.
3.) Responding promptly to customer inquiries on general and transactional enquiries
4.) Communicating with customers through various channels.
5.) Acknowledging and resolving customer requests.
6.) Customer outreach to encourage the use of digital services.
7.) Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

Regards,

Lini

Recruitment Consultant

R22108463

Responsibilities :

• Deliver initial support for IT-related concerns.
• Provide Level 1 technical assistance.
• Provide First Call Resolution (FCR) technical support via phone and email.
• Receive and answer all users IT service request calls and emails .
• Support the installation and upkeep of desktop systems.
• Provide Live-Chat support.

Requirement :

• Minimum Education: Nitec/Higher Nitec or Diploma
• Minimum 0-1+ years End-User Support Experience, Desktop or Technical Service Desk.
• Customer Service Experience in tech call center environment.

More Information:

• Company: International IT Service Provider MNC [Actual work location will be at one of their clients (end-user)(Healthcare)].
• Working Hours: 7 am -7 pm / 8 am – 8 pm / 10 am – 10 pm

Apply, please kindly email your updated resume to [email protected].

Only shortlisted applicants will be notified.
APBA TG Human Resource Pte Ltd (14C7275) || Akshya R (R24122440)

Role Overview

• To provide one-stop customer services across all channels of communications and to cross sell bank’s products and services whenever the opportunity arises.

Key Accountabilities & Responsibilities

• To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
• To ensure accuracy and compliance for all customers’ requests
• To successfully cross-sell the Bank’s products and services
• To adhere to professional standards of behavior & conduct when dealing with customers & fellow CSOs.
• Flexibility in work deployment when business needs arise
• Support and protect the company brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms

Requirements

• Min GCE O levels or higher
• Possess high-quality customer service skills and a professional communication style
• Candidates with no experience are open to apply
• Able to commit to Staggered Shift Schedule (with shift allowance)
• Shift pattern (inclusive of weekend and public holidays):
• AM shift - 7am to 4pm, 8am to 5pm, 9am to 6pm
• PM shift – 2pm to 11pm, 3pm to 12midnight, 4pm to 1am
• 1 weekday off, 1 weekend off

Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

Job Summary:

We are seeking a dynamic and experienced Center Manager/Assistant Manager to join our team. The ideal candidate will be responsible for overseeing all day-to-day operations, ensuring the successful delivery of educational programs, managing staff, and maintaining a positive environment for both students and parents.

The Center Manager/Assistant Manager will play a pivotal role in driving the growth and success of the center by fostering a love for technology and innovation in young minds.

Key Responsibilities:

Operations Management:

• Oversee the daily operations of the center, ensuring that it runs efficiently and effectively.
• Develop and implement operational policies and procedures to ensure smooth functioning of the center.
• Manage the center's facilities, ensuring they are well-maintained, safe, and conducive for all activities.
• Responsible for recruiting new students and managing the renewal process for current students.
• Manage class schedules, student enrollment, and track attendance.
• Build strong relationships with students and parents, ensuring excellent communication regarding program updates, student progress, and center activities.
• Address parent concerns and feedback promptly and professionally.

Staff Leadership and Development:

• Hire, train, and manage staff, ensuring that they are equipped with the necessary skills and resources.
• Provide leadership and support to staff, fostering a collaborative and positive work environment.
• Conduct performance evaluations, offer professional development opportunities, and address any performance issues.

Marketing and Growth:

• Develop and implement strategies to increase student enrollment and raise awareness of the center’s offerings.
• Collaborate with the marketing team to create promotional materials, online content, and social media campaigns.

Qualifications:

• Bachelor's degree or above, preferably in technology, education, or management fields.
• Minimum of 3-5 years of experience in a leadership or management role, preferably in an educational or enrichment setting. Experience in robotics, programming, or STEM-related fields is highly preferred.
• Candidates without relevant experience but with a Master's degree in a related field can be considered for the Assistant Manager role.
• Strong leadership and interpersonal skills with the ability to manage and motivate a diverse team.
• Exceptional communication skills, both written and verbal. Strong organizational and multitasking abilities.
• Passion for STEM education and working with children.
• Ability to work flexible hours, including evenings and weekends.
• Ability to work in a fast-paced, dynamic environment. Strong problem-solving and decision-making skills.
• Fluency in both English and Mandarin.

• Handle enquiries regarding full suite of products including personal and corporate accounts, loans, deposits, cards
• Troubleshoot issues and address customers' concerns promptly
• Provide product / service information when necessary

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

The moment a guest makes an enquiry to the Call Centre, they will be in for a surprise. As a Call Centre Assistant Manager, you’ll deliver exceptional service to guests through excellent telephone service and answering their enquiries that exceeds their expectations as well as handling their Rooms Reservations. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Work together with the Call Centre Manager to manage, train and make improvements to the overall guest experience.
• Be pro-active in day to day operations for Rooms Reservations and Call Centre
• Ensuring emails are responded in a timely manner
• Ensure accuracy in guests Rooms Reservations.
• Agree on and implement actions to make improvements to both internal and external customer service.
• Maximize sales and revenue for the hotel by maintaining a sales attitude at all times.
• Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the related Call Centre Manager / Duty Manager.
• Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
• Maintain guest history records to assist with returning guests.
• Make sure all guest requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
• Be available to assist on duty in the hotels during any busy days or special events.
• Be proactive towards guests, assist them with any reasonable requests, and train all team members to anticipate guests’ needs.
• Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
• Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
• Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
• Ensure that we provide on time wake-up call services for hotel guests.
• Familiar with hotel operating system especially Opera PMS, HotSOS, PABX, table management system and Micros system.
• Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
• Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
• Record all equipment and be familiar with the system and functions, resuming the role as the person in charge of the section during the absence of the Call Centre Manager.
• Describe, assign and delegate duties and authorities for the operation of the department at all times.
• Plan and coordinate with the team, ensure adequate resources are available.
• Coordinate with relevant departments to ensure request is followed-up and ensures follow-up procedures are maintained.
• Communicate effectively with the F&B and Culinary teams to ensure in-room dining quality is as per hotel standard.
• Be completely familiar with all emergency procedures and the fire system, ensuring that all Communications team members are familiar with the procedures too.
• Ensure handovers information to the next shift.
• Maintain in-depth technical knowledge and skills required for the job.
• Maintain guest histories to assist with returning guests.
• Attend and participate in regular operational and hotel meetings.
• Carry out any other reasonable duties and responsibilities as requested by the Call Centre Manager.
• Understand the goals of the hotel and the department’s role in achieving them, communicating the goals to the team.
• Understand departmental objectives for self and team, and work together to achieve the goal accordingly.
• Keep the team up to date about departmental, hotel and company activities through regular communication meetings and memos including special events and promotions in the restaurants and bars.
• Be aware of potential highs and lows in the business.
• Complete regular financial and operating reports, as required or requested by the Call Centre Manager.
• Follow company control procedures, controlling costs without compromising standards.
• Keep self-up to date and Introduce appropriate product knowledge courses to the team.
• Understand relevant Health & Safety legislations and their implications on the department’s operation.
• Communicate to the team their responsibilities within Health & Safety, ensuring that safe and healthy working practices are implemented at all times.
• Maintain personal presentation to hotel and Hilton standards.
• Ensure that all reporting and servicing deadlines are met on a timely basis.
• Adhere to the hotel’s security and emergency policies and procedures.
• Carry out any other reasonable duties and responsibilities as assigned.

What we need from you

• A minimum qualification of O levels of equivalent
• At least 3 years of experience in the a supervisory level, including management experience
• Strong sense of responsibility and self-motivation.
• Patient and responsible to solve all problems.
• Able to work under great physical and mental pressure.
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.
• Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
• Must speak fluent English. Other languages will be an added advantage

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Job Description

• Industry/ Organization Type: IT / Software
• Position Title: Data Center Engineer
• Working Location: Boon Lay
• Working Hours: 5 days, Mon – Fri (Morning Shift 6 AM – 2 PM / Afternoon Shift 2 PM – 10 PM)
• Salary Package: Basic Salary up to $5,000 + AWS + Bonus
• Duration: Permanent Role

Key Responsibilities

• Perform periodic walk-through, validation of equipment status, amber lights check, etc.
• Review work order requests in the queue and respond to semi-routine work orders by adhering to commitment times.
• Escalate and expedite orders to appropriate teams upon standard operating procedures.
• Rack and stack semi-routine customer equipment tickets.
• Support datacenter standard operating cross-connect work order requests.
• Support standard operating testing and standard operating installations of customer assets.
• Support standard operating procedures of layer 1 cross-connect certification testing.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Diploma / Degree in IT/Computer Science, or related field.
• Minimum 1 year of IT experience or equivalent.
• Prior working experience in a Data Center, Network or Server environment would be an added advantage.
• Must be comfortable with shift rotation.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66104 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Our client is a reputed insurance firm.

Responsibilities

• Ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time;

• Manage and resolve policyholders’, distribution representatives’ and business partners’ issues related to insurance matters;

• Assess and manage appeals, feedbacks and minor complaints from policyholders, distribution representatives and business partners;

• Provide excellent customer service experience;

• Manage ad-hoc assignments/tasks delegated by the Section Head, when required;

• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;

• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks; and

• Highlight any potential concerns/risks and proactively shares best risk management practices.

Skills/Requirement

• ‘A’ Levels and preferably possessed professional certification in Insurance (i.e. M9, M5 and CHI);

• 1 years’ experience in customer servicing role (Life Insurance);

• Meticulous and accurate;

• Produces superior quality of work and always meet objectives set;

• Proficient in customer servicing and possesses strong drive for service excellence;

• High level of integrity, takes accountability of work and good attitude over teamwork; and

• Takes initiative to improve current state of things and adaptable to embrace new changes

We regret to inform that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R1551626 (SUJA THERESA FRANCIS)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

**********************************

Responsibilities :

• Be available to take calls.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
• Coordination for employee user account administration, activation, changes, and terminations.

Requirements:

• Higher Nitec or Diploma in Computer Science, Information Technology, or a related field.
• Basic understanding of computer systems, hardware, software, and networking.
• Basic understanding of Windows, Email system, Network Connectivity and basic L1 troubleshooting.
• Open to work in 12 hours rotating shift arrangement.

More Information:

• Company: International IT Service Provider MNC [Actual work location will be at one of their clients (end-user)(Healthcare)].
• Working Hours: 7 am -7 pm / 8 am – 8 pm / 10 am – 10 pm

Apply, please kindly email your updated resume to [email protected].

Only shortlisted applicants will be notified.
APBA TG Human Resource Pte Ltd (14C7275) || Akshya R (R24122440)

ENGIE understands the integrated role of facility management and the value of it can be expanded beyond the traditional approach. As a total FM, specialized engineering and sustainable real estate solutions service provider, ENGIE offers a comprehensive range of technical, digital and support services customisable to best suit your unique needs.

Responsibilities:

Responsible for supporting the operation and maintenance of the M&E Services (e.g power, cooling, space and asset inventory) within the Data Center in a 24/7 mission critical environment for two sites.

• Provide leadership and guidance to teams and responsible for the performance of the team and delivery of Service Level Agreement
• Oversee the day-to-day operation and manage a team of engineers and to be on standby with 24/7 on-call emergency response and availability.
• Maintaining M&E Services infrastructure and coordinating with vendors.
• Manage and plan for MEP preventive, corrective, and predictive maintenance.
• Manage and plan for annual shutdown.
• Manage expenses and P&L.
• Prepare monthly reports and conducts meetings
• Manage contractors and projects.
• Manage client enquiries and requests.
• To obtain and maintain management system certifications, including but not limited ISO 9001 Quality Management Systems, ISO 14001 Environmental Management Systems, ISO 27001 Information Security Management, ISO 45001 Occupational Health and Safety Management Systems and bizSAFE Star certification within 2 years from Commencement Date.
• To review and approve maintenance master plan for planned preventive maintenance, cyclical parts replacement, major maintenance and overhaul works.
• To act as the 2nd level of escalation for ensuring that Employer's call for attendance to Incident is answered within the duration stipulated.
• To review, approve and submit Incident report with root cause analysis as stipulated under Schedule 8 within the duration stipulated.
• To review the quality of documentation submitted for raising Request For Change.
• To review, approve and submit quotations for corrective maintenance, Additions & Alterations and ad-hoc works as requested.
• To review turnaround time and quality of corrective maintenance, Additions & Alterations and ad-hoc works as requested.
• Perform any other adhoc duties.

Requirements:

• Minimum 8 years data center facilities experience.
• Operational experience with critical facility equipment/ system that includes but not limited to transformers, generators, DRUPS, UPS, PDU, Chiller System, CRAH and Fire System.
• Good customer management and communication skills.
• Responsible and accountable for profit and loss of the sites.
• Work independently with minimum of supervision.
• Strong written and verbal communication skills; must communicate effectively and in a professional manner.
• Plans and tracks preventive maintenance plan, cyclical maintenance plan and other related events closely.
• Analytical and problem-solving skills.
• Good organizational skills with the ability to maintain all facility related documentation. Detailed and careful in submissions and reporting.
• Proficient in Microsoft Office.

Your role

This Data Center Officer position offers you the opportunity to expand your skills and experience as you support the Data Center Operations team through a variety of administrative tasks and more.

What you’ll do

• Support and administrator maintenance activity planning and purchasing activities
• Update and upload Customer Report and Manage maintenance record
• Supporting audits and budgetary planning
• Maintenance of Contracts Management
• Managing Data CenterEngineers and front liner for customers.
• Data Center Operations

What you’ll need

• IT Degree or Diploma Holder
• Good interpersonal, communication and presentation skills
• Good analysis skill
• Able work under pressure and fast-paced environment
• Good team player and able to compete task assigned in timeline

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.:R24124220 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

5days ,permanent, Aljunied

Product

Heating , ventilation, air conditioning (Hvac)solution for data center

Our client

MNC in air conditioning and humidification system solution serving high tech industry

Years in business : > 70 years worldwide

Area of business: Global

Job scope

· To design and draw HVAC solutions, to perform heat load calculations for clients.

· To visit site and attend to meetings with clients

· Submission of project specifications and certifications for client's approval.

· Sourcing of competitively priced equipment for the project

· To see through successful completion of project from inception to commissioning.

Requirements

· Min Diploma in Electrical/Mechanical/Electronic

· 2Years experience in HVAC design, installation ,commissioning works.

· 2 years experience in data center hvac project management

· Proficient in Auto-cad interpretation of job site drawings.

• Extensive knowledge garnered working as a Data Center Operator

• Thorough knowledge of Data Center Operations with strong knowledge of Operations methodology.

• Strong ability to examine Backup job policy backups and perform first level troubleshoots on Windows machines

• Good technical knowledge on Data Center monitoring tools and alert management.

• Possess an in-depth knowledge of data center M&E for installation.

• Good written and excellent communication skills.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Data Center Infrastructure Operations Team forms the backbone of AWS, supporting the rapidly growing business and its customers 24/7. We are dedicated to maintaining AWS’s physical infrastructure while upholding the highest operational standards in safety, security, availability, productivity, capacity, efficiency, and cost-effectiveness. As a team member, you’ll collaborate with a diverse group of professionals, including software, hardware, and network engineers; supply chain specialists; security experts; operations managers; and other critical roles. Together, you’ll work across AWS to deliver the highest standards of safety and security while ensuring seemingly infinite capacity at the lowest possible cost for our customers.

In this role, you will be part of a team responsible for the operation and maintenance of state-of-the-art critical infrastructure facilities based in Singapore. You will collaborate with a world-class technical team, working alongside some of the brightest and most talented engineers in the data center industry. This position offers the opportunity to work with highly experienced professionals while developing your skills and advancing your career within one of the most innovative and progressive technology companies in the world.

Your responsibilities will include performing preventive maintenance on various facility equipment (such as electrical and mechanical, control, and fire-fighting systems), managing change processes, creating procedures, and overseeing vendor operations.

Key job responsibilities
• You will lead a team to plan and perform preventive and corrective maintenance of mechanical and electrical equipment’s, including but not limited to, chiller, air handling unit (AHU/CRAHU),fan coil unit (FCU), ventilation fan, split air conditioner (AC), pumps, leak detection systems, roller shutters, power distribution boards, UPS (Uninterruptible Power Supply)batteries, and generators.
• Develop site specific documents including Maintenance checklist, EOP, SOP and RA.
• Service report preparation and submission for preventive and breakdown maintenance works.
• Ensure safe keeping of hand tools and maintain good housekeeping.
• Ensure all works are carried out safely and/or in accordance with established standards, procedures & local legislation.
• Any other tasks, when required by the immediate manager.

One of the pioneer companies in specializing pre & post-natal Industry. Our main customer base & targeted audience are high-end customers & we do provide this premium services. We are going through a rapid expansion across Singapore & we enjoy a fun & dynamic company culture.

Selling Point

• Attractive Overall Salary Package (With Base+ Incentive+ Sales Comms)
• Provide systematic training (Both Theory & Hands-on) related to TCM concept
• Good Career progression from therapist to senior position
• Fun & dynamic culture

Promoting the company’s services and products to customers.

• Provide professional skin/body analysis and recommend suitable range of aesthetic treatments and products to customers
• Perform facial, body and aesthetic treatments/services for customers
• Maintaining high service standards
• Achieve and exceed sales targets
• Provide high standards of customer service
• Maintain the cleanliness and neatness of the treatment rooms
• Ensure outlet's smooth operation

Job Requirement

• Candidate without relevant experience are welcome to apply as there is training provided.
• Candidate with relevant experience in massage (TCM) preferred.
• Candidate with relevant massage cert is a plus, not mandatory.

Responsibilities:

• Oversee building and data centre facilities: recording and reporting on the BMS / EMS / Fire D&P / Chiller / Electrical etc
• Administrator for preventative maintenance programs to ensure that equipment are properly serviced & maintained
• Maintain good documentation of facilities and / or equipment maintenance
• Prepare monthly SLA reports for equipment uptime, power usage & temperature readings
• Respond to emergency situation and be on 24x7 standby duty
• Prepared to be on 24x7 standby recall to provide extra manpower coverage when necessary
• Be involved in new data centre projects as well as renovation and maintenance to existing space
• Responsible to handle site inspections / audits by external authority (eg. HDB/LTA/NEA/FSB)
• Scheduling and tracking of servicing jobs and vendor management on a day to day basis
• Maintain high customer service level standards
• Managed all facilities contracts

Requirements:

• Min. Diploma in Building / Facility Management or any other related field
• Some relevant experience in Data Centre facility management and vendor management is a good bonus
• Good knowledge in building technology, mechanical and electrical services and facilities management
• Location: Lakeside / Admiralty

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to [email protected] for immediate processing.

Only shortlisted candidates will be notified.

The Call Centre Services Executive will provide exceptional customer service by answering inquiries, resolving issues, and offering product or service information while ensuring the efficient management of facilities and related services. This role combines excellent communication skills with facility management experience, handling customer calls and overseeing operational aspects related to facility maintenance, service quality, and customer satisfaction.

Key Responsibilities:

Customer Service Management:

· Answer inbound calls and respond to customer inquiries, concerns, or complaints related to facility management services.

· Provide information on facility operations, maintenance schedules, service offerings, and processes.

· Handle customer requests with professionalism, ensuring their needs are addressed promptly and effectively.

Facility Management Support:

· Assist customers in scheduling and coordinating maintenance or repair services for the facility.

· Coordinate with the maintenance team or service providers to ensure timely facility upkeep and repairs.

· Monitor and report facility issues, ensuring prompt follow-ups and resolutions.

Call Handling & Documentation:

· Log all customer interactions accurately in the CRM system, specifically noting any facility-related requests or incidents.

· Track and follow up on customer facility-related issues, ensuring timely closure of tasks or service requests.

· Maintain documentation of maintenance schedules, repair records, and service logs related to facility management.

Product Knowledge & Assistance:

· Stay updated on product and service offerings related to facility management (e.g., janitorial services, HVAC systems, security, etc.).

· Educate customers on the facilities and services available to them, offering solutions and recommendations for improving their experience.

Complaint Resolution & Escalation:

· Handle escalated complaints or complex facility-related inquiries, ensuring they are resolved in line with company policies and within acceptable timeframes.

· Escalate unresolved facility issues to higher management or facility teams as necessary.

Performance Metrics & Targets:

· Meet performance targets, including customer satisfaction, first-call resolution, facility service response time, and overall call handling efficiency.

· Participate in regular performance reviews, facility training, and knowledge-sharing sessions.

Outbound Calls (if required):

· Make outbound calls for follow-ups, surveys, or service promotion related to facility management services.

· Ensure that customer and facility data is accurate and up-to-date.

Facility Coordination & Reporting:

· Coordinate with internal facility management teams to report service interruptions, maintenance needs, or new facility requests.

· Provide regular feedback on recurring facility issues or trends that may require long-term solutions.

Team Collaboration:

· Work closely with the facility management, customer service, and maintenance teams to ensure seamless operations and service delivery.

· Collaborate to address facility-related customer concerns quickly and efficiently.

Skills & Abilities:

· Communication: Excellent verbal and written communication skills, with the ability to explain complex facility issues in a simple and understandable manner.

· Problem-solving: Ability to assess and resolve facility-related concerns efficiently.

· Customer Service: Strong customer-centric attitude with a focus on delivering the best possible experience.

· Organizational Skills: Ability to manage multiple service requests and track maintenance schedules.

· Active Listening: Ability to understand customer needs and resolve facility-related issues effectively.

· Technical Skills: Proficiency in CRM systems, office software, and facility management software (if applicable).

Personal Attributes:

l Friendly, approachable, and professional demeanor.

l Strong attention to detail and accuracy in logging requests, schedules, and service records.

l Ability to remain calm under pressure, especially during facility disruptions or urgent situations.

l Resilience and patience when handling difficult customers or facility-related complaints.

Language Proficiency:

Fluent in English

Requirements:

Education & Experience:

· High school diploma or equivalent (required).

· GCE ‘O’/’A’ Levels or equivalent

· ITE Nitec / Higher Nitec in Engineering or Facilities Management will be an added advantage.

· Previous experience in a customer service or call centre role.

· Experience in facility management or facilities support services is highly desirable.

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.