We are hiring a motivated and detail-oriented Capacity Planning and Automation Engineer to support our client’s Data Center team. This role will focus on ensuring the availability of sufficient materials for Hosting and Network Services, as well as developing automation solutions to streamline reporting processes. The ideal candidate will have a strong background in capacity planning, data analysis, and automation development.

Key Responsibilities:

Capacity Planning:

• Collaborate with vendors to forecast and ensure adequate supply of materials to support Hosting and Network Services operations.
• Monitor inventory levels, assess future needs, and mitigate risks of material shortages.
• Provide data-driven insights to improve forecasting accuracy and efficiency.

Automation Development:

• Design and implement automated solutions to enhance reporting efficiency and accuracy.
• Develop and maintain tools for generating critical reports, such as:
• Work Queue Status Reports
• Capacity Reports
• Identify opportunities to optimize manual workflows through automation and propose actionable solutions.

Reporting and Analytics:

• Generate regular and ad hoc reports to support operational decision-making.
• Analyze trends and metrics to improve operational performance and capacity planning processes.

Collaboration:

• Work closely with the team manager and cross-functional teams to align capacity planning with business goals.
• Partner with vendors, Hosting, and Network Services teams to ensure seamless operations and proactive planning.

Qualifications:

• At least 1-2 years of proven experience in capacity planning, inventory management, or a similar role.
• Experience and knowledge with IT infrastructure and data center operations
• Experience in automation / scripting (e.g., Python, PowerShell, VBA, or other tools).
• Proficiency in data analysis tools and reporting platforms will be a plus.
• Excellent analytical, problem-solving, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.

Key Responsibilities

• Accurately document all equipment deliveries and removals.
• Conduct routine audits to ensure inventory integrity and compliance.
• Use equipment such as pallet jacks to facilitate safe item movement.
• Work within a ticketing system to manage tasks and assignments effectively.
• Execute the secure destruction of data-storing devices, including hard drives and SSDs.
• Manage shipping, receiving, and inventory processes.
• Prioritize and resolve tickets, escalate issues, and handle blockers to sustain inventory operations in line with service agreements.
• Be prepared to work outside standard business hours, including weekends or holidays, as needed.

Qualifications and Skills

• Diploma or Degree in IT, Computer Engineering, or a related discipline.
• At least one year of experience in IT Support or Systems Monitoring (fresh graduates with a proactive attitude are encouraged to apply).
• Minimum six months of experience in Inventory Control, Logistics, or Warehouse Management.
• Capable of performing physical tasks, including lifting and working at heights, with or without equipment assistance.
• Excellent communication skills in English, both spoken and written.
• Motivation to grow and learn new technical skills.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

What you'll do

• Actively reach out to interested Driver Partners via phone calls to provide guidance on the onboarding process
• Provide support to resolve Drivers general queries via emails, ZOHO, WhatsApp, or walk-ins
• Assist in Driver offboarding tasks i.e. updating bank account details and deposit/wallet balance refund
• Verify submitted documents and maintain accurate record of Driver database
• Any other tasks assigned by the Manager

What we seek

• Energetic, driven, passionate, proactive, and attentive to details
• Excellent communication and interpersonal skills
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)
• Must be able to commit minimum 6 months

Job Description

• To manage the 24-hour call centre with the assistance of the call centre executives and be contactable in case of urgent situations.
• Lead, manage, and motivate a team of call centre staff to achieve high levels of customer satisfaction, productivity, and performance
• Provide ongoing coaching, feedback, and performance reviews to ensure that all staff meet or exceed service standards and take disciplinary action if required
• Deal with escalated customer complaints, technical inquiries, and complex issues that staff are unable to resolve.
• Monitor call volume, response times, and service quality to meet established KPI
• Develop/amend and implement procedures for handling different types of customer inquiries, including emergency calls, service requests, and product questions
• Ensure proper call documentation and follow-up processes are followed to track issues and resolutions.
• Track and analyze key performance metrics, including call volume, response time, issue resolution rates, and customer satisfaction scores.
• Prepare and present regular reports on call centre performance to section heads & senior management.
• Develop action plans to improve performance based on data analysis, customer feedback, and team performance reviews
• Work closely with the technical support and service teams to ensure customer issues are resolved quickly and effectively.
• Communicate company updates, policy changes, and product/service information to the team.
• Foster a collaborative environment within the call centre and with other departments to ensure seamless operations.
• Identify areas where team members may need additional training or development and coordinate with the relevant sections.
• Ensure all agents are up to date on product knowledge, safety standards, and customer service techniques.
• Continuously improve training materials and processes to adapt to new challenges and technologies in the elevator industry.
• Liase with store personnel for issuance of spare parts
• Ensure emergency stocks at call centre and troubleshooting tools are accounted for and levels are sufficiently maintained
• Perform any other duties and tasks that may be assigned from time to time to support the company’s goals and business needs. This may include, but is not limited to, assisting with special projects, contributing to team initiatives, or supporting other departments as required.

Job Requirement

• Degree in business administration, communications, or a related field is preferred
• Call-centre management experience is required
• Must be conversant in English and a 2nd language
• Excellent telephony skills with a strong customer focus
• Fast learner (especially for service routes and SAP)
• Ability to work well in teams
• Leadership skills and the ability to motivate and develop staff
• Able to maintain composure while under pressure
• Ability to multi-task
• Able to commence within short notice

• Handle enquiries regarding full suite of products including personal and corporate accounts, loans, deposits, cards
• Troubleshoot issues and address customers' concerns promptly
• Provide product/service information when necessary

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),
• within Service Levels and to deliver pleasant Customer Experiences
• Follow-up on all outstanding incidents/cases
• Logged all calls reported into the case management system
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system
• Minimum 1 year of call center experience
• ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.
• Able to work staggered office hours on rotation and 5.5 day work per week (alternate Saturdays and 5thSaturdays)
  • staggered office hours for Mon to Fri: 8 am – 5 pm, 8.30 am – 5.30 pm, 9 am – 6 pm, 10 am – 7 pm or 11 am – 8 pm
  • staggered office hours for Saturday : 8 am – 12 pm, 8.30 am – 12.30pm, 9 am – 1 pm or 10 am – 2 pm

Responsibilities:

• Handle inbound /outbounds phone calls / Emails
• Handle inquiries
• Managing feedbacks and complaints and liaise w backend support to resolve issues
• Any other duties

Requirements:

• Min A Levels

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Kailey Lee Jia Yueh

EA Personnel No: R24126040

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Working Location: North

Working Hours: Monday to Friday 8.30am – 5.30pm

Hourly Salary: $13.60 per hour

Work Period: Immediate for period of 3 Months (subject to further extension based on performance)

No Prior Experience Required

Responsibilities:

• Assist with handling incoming enquiries over the phone.
• NO SALES INVOLVED
• TRAINING WILL BE PROVIDED

Requirements:

• GCE A Level and above
• Proficient in English and a second language so as to converse effectively with different groups of customers
• Excellent team player who is task-orientated
• Possess Good Customer Service Skills

Interested candidates, please forward a copy of your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

SINGAPOREANS ONLY

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records
• Participate in trainings, tests and audits when required

Pay Package

· Salary: $12 - $14/Hour

Working hours (Shift and rostered)

• Work when
• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 9:00AM to 6.30PM PM – 12:30PM to 10PM, 10PM to 7.30AM. Shift shall be rostered. - With 1 hour of meal time

General Requirements:

• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Job Details:

• Salary rate $16.50/hour
• Training Allowance: $14/hour (3 weeks online training)
• Permanent Night Shift (Work from home)
• 100% remote work within the Singapore region ONLY
• Contract: 3 months (renewable based on performance)
• Working hours: 8 hours per night, scheduled between 9pm to 9am, 5 days across from Monday to Sunday.
• Entitled to 2 days off in a week which will be rotating any day
• Entitle to Annual Leave , medical leave, etc
• Contract: 12 month (renewable based on performance)
• Working hours: 8 hours per night, scheduled between 9pm to 9am, 5 days across from Monday to Sunday.
• Entitled to 2 days off in a week which will be rotating any day
• Must attend 3 weeks Online Training (attendance 100% compulsory & pass training assessment)

Job Summary:

A work from home Language Interpreter works from his/her home office. It is essential to ensure a quiet and secure environment. The calls may involve simple or complex, non-technical or technical subjects in healthcare, government, insurance, finance, utilities, travel and hospitality, 911 emergency services, law enforcement and general businesses.

Responsibilities:

• Over the phone interpreter (Translate from English to Mandarin and vice versa)
• Proficient in both English and Mandarin for effective communication with customers from China and the US.

Requirements:

• Requirement of a personal laptop or PC with a webcam (only necessary during the 3-week training session, trainer will give live training)
• Access to high-speed home WIFI internet connection (usage of hotspot, mobile data, or public WiFi is strictly prohibited)
• Ownership of a mobile phone or spare device

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23117223 (Poh Siew Ling)

- 1 Year Contract (Convertable)

- Up to $3000

- Office hours

- Bukit Merah

Responsibilities:

• Handling inbound calls on payment related to hospital bills
• Making outbound calls to follow up on payment related to hospital bills
• Receivables management
• General customer service duties
• Handle patient enquiries, provide billing information to patients
• Sending statement of accounts

Salary:

• Up to $3000

Working hours:

• Mon to Fri: 9am to 6pm

Location:

• Bukit Merah

Requirements:

• Good interpersonal, communication and written skills
• Proactive, committed and self-motivated
• Positive team player who is also able to work independently
• Proficient in Microsoft Office applications (MS Word & Excel)
• Candidate must possess at least Higher secondary/Pre-U/A level/College, Professional Certificate or equivalent.
• Bilingual with proficiency in mandarin preferred to liaise with mandarin speaking clients

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration No. R1332758)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | W: www.successhrc.com.sg

Responsibilities:

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks

• Receive and handle inbound customer orders, queries and complaints (via hotline).

• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction

• Provide feedback to supervisor on improvement areas based on customer/client issues

• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system

• Maintain up-to-date information on processes, products, price lists, etc.

• Liaise with respective operations team for issues, follow-up and actions

Requirements:

• Min nitec/A levels/diploma
• Customer service experience would be an advantage

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Kailey Lee Jia Yueh

EA Personnel No: R24126040

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Responsibilities:

• Handle inbound /outbounds phone calls / Emails
• Handle inquiries
• Managing feedbacks and complaints and liaise w backend support to resolve issues
• Any other duties

Requirements:

• Min A Levels

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Kailey Lee Jia Yueh

EA Personnel No: R24126040

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Responsibilities:

• Patient Registration
• Appointment booking for patients
• Frontline counter duties
• Call centre scope
• Data Entry
• Other ad hoc duties as assigned

Requirements:

• Minimum Nitec/ Diploma in any field of study
• Entry level - no related exp needed, training provided
• Open to work 2 or 3 shift preferred

*We regret to inform that only shortlisted candidates will be contacted*

Interested candidates please send your updated resume in MS Word Format to:

[email protected]

Subject: PSA

EA Personnel: Kate Leau Wei Xuan (R1552331)

Company Registration No.: 99C4599

Benefits:

• Basic Salary up to $2,000 with yearly increment based on performance.
• 5.5 days (Alternate Saturday), Monday to Thursday (9am to 7pm or 10am to 8pm) depending on roster | Friday (9am to 6pm)
• Entitled for $50 shift allowance upon completion of working timing on 10am to 8pm for two weeks
• Paid sick leave
• Training & professional development
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Call Centre Agent located in Sims Ln. Our clients are in the Freight Forwarding Industry. You will be responsible for managing inbound and outbound collection calls within a call center environment, where you’ll clearly communicate and explain payment breakdowns to customers. Key responsibilities include following up on overdue accounts to meet collection targets on behalf of clients from banks, telecom service providers, and commercial clients. Additionally, the role requires negotiating repayment amounts and payment schedules with customers, enhancing overall collection efficiency, and reducing delinquency rates. Other duties may be assigned as needed to support the team and achieve collection goals.

Qualifications:

• Candidate should possess a Diploma / ‘A’ / 'O’/ Nitec
• Possess at least 2 years of working experience in telemarketing (inbound and outbound calls), customer service or debt collection (in a call center environment)