This is an exciting opportunity to work with our clients for a dynamic and growing business within JPMorgan Payments!

As an Analyst with the Solution Center team, you are a trusted member of the team and deeply connected to deliver the growth and success for our business. In this role, you will serve as the primary point of contact and escalation point for your team and your stakeholders including Sales/Client Service Account Managers. The Client Solution Center team based out of multiple locations in APAC including India, Singapore, China, Japan and Hong Kong and the role will be responsible for overseeing day to day enquiry handling for our Corporate and Financial Institutions clients holding a relationship with JPMorgan Hong Kong.

Job Responsibilities

• Manage enquiries received for Corporate and FI customers with the highest service levels and optimal turnaround time

• Adhere to the department policies and procedures and drive the same value within your team

• Engage professionally in person, emails and on the phone to assist with every client need or issue

• Work independently and in a team environment to maximize productivity in a most efficient manner

• Investigate root causes of process inefficiencies and make proposals on opportunities for process improvement

• Help align your and your team’s performance to the broader organizational goals

• Participate in team projects and governance activities

Required Qualifications, Capabilities, and Skills

• Minimum of 3 years of relevant experience in customer service, operations, treasury, sales or portfolio management

• Advanced/Specialist/Management/Graduate Diploma or equivalent

• Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet tight deadlines

• Excellent communications skills; able to effectively communicate clearly and concisely in Cantonese and Mandarin to support our clients

• Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partners

• Willing to learn different functions and processes and contribute to the team as a responsible and proactive member

Preferred Qualifications, Capabilities, and Skills :

• Work experience primarily in banking or the financial service industry

• Ability to use data to create metrics and reporting

• Proficient in Microsoft Office (Excel, PowerPoint, Word)

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=241a16b8a4bf3b50a181eae231455352

Job Description

• Answer incoming calls from customers to take orders
• Answer inquiries and questions, handle complaints
• Provide information to customers and service providers
• Verify data and entry into the system

Requirements:

• Willing to work at the Western part of Singapore (Taman Jurong Area)
• Knowledge of Customer service principles
• Knowledge of Singapore roads
• Good data entry and typing skills
• Good communication skills

• 5 Working Days
• 730am - 5pm
• $2200 - $2800 + AWS
• Changi North (East)

Job Description:

• Managing 3rd party sub-contract in handling the calibration work by taking quotation, issuing PO and manage & coordinate the scheduling for delivery
• Preparation of quotations to client & purchase order to vendors
• Interacted with customers professionally by phone, email or in-person to provide information and direct to the right channels
• Manage files and records for clients
• Monitor office inventory activities, including ordering and requisitions, stocking and shipment receiving
• Arrange schedule with vendor (internal and external) for site calibration schedule
• Arrange collection / delivery schedule with logistics upon receiving PO/item completion
• Ensure customer requirements on calibration & specification, certificate issued address are met based on requirements

Job Requirements:

• Min Diploma in relevant discipline
• At least 1 year of relevant experience in related field

Interested applicants can send your resume to Whatsapp 83208165 (Jennifer) and allow our consultant to match with our clients.

We regret to inform that only shortlisted candidates will be notified! All applications will be handled with strict confidentially.

Jennifer Tay Swee Shan

Reg No: R22111564 | EA No: 21C0845

Recruit Now Singapore Pte Ltd

Salary: S$3500

Working Days: Monday - Friday

Working Hours: Monday - Thursday 830am-6pm, Friday 830am-530pm

Location: Chinatown

Contract Period: Yearly renewable based on performance and business needs

Job Responsibilities:

The role responsibilities:

• Reports directly to the Quality Service Experience Manager (QSM)

• Responsible in providing excellent service to all customers

• Handle mailbox enquiries and resolve customers issues via email communication and personalised calls

• Ensure accuracy of data collected from the customers

• Maintain and update the survey database with proper notes indicated in the system

• Responsible for distributing enquiries and follow ups to relevant teams, stakeholders and departments

• Fulfil the service level agreement by responding to all emails within 3 working days turnaound time and ensure prompt follow up on cases

• Provides daily email summary report to the QSM

• Escalate to the QSM on challenging issues or complaints received through mailbox channels

• Work closely with inbound/outbound Project Experience managers in developing quality service operational SOPs and processes

• Analyses service quality across the contact centre and provide recommendations on ways to improve productivity and customer satisfaction to achieve highest level of service excellence

• Using various data such as contact centre daily service level, customer satisfaction, surveys data accuracy and call/complaint logs to develop strategies and techniques which enhances the overall effectiveness of the contact centre operations

• Train and guide employees to create a culture of service excellence

• Any other ad-hoc duties

Job Requirements:

• Singaporean
• 2 years and above of call centre experience providing training or audit

If interested, Whatsapp Ke Xin at 9116 8457 ( https://wa.me/91168457 ) directly.

We regret to inform that only shortlisted candidates will be notified. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg EAP No. R22108443, Lim Ke Xin Michelle

Responsibilities:

• Manage project planning and execution, including site meetings attendance.
• Develop and oversee project schedules and the main work program.
• Search for the vendors for additional project tasks and maintain communication with customers/consultants.
• Assist with the drawing submissions, approvals, installation, testing, commissioning, and related tasks.
• Conduct test procedures and coordinate testing and commissioning activities.
• Conduct audits on project installations and completed tasks.
• Gather documentation for submission to the customer.

Requirements:

• Min Diploma in Marine/Mechanical/Electrical Engineering
• At least 6 years of Project Management experience in Data Center/Building Power Generation environments preferred.
• Experience in Data Center management is required.
• Fundamental technical knowledge in diesel power generation is preferred.
• Proficiency in MS Office.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Join Our Team at Thatz International Pte Ltd

Are you ready to embrace the new opportunities in the ever-evolving landscape of technology? At Thatz International Pte Ltd, we are committed to identifying exceptional talents to drive the growth of our Next-Generation ICT Engagement and Consultancy (Thatz2.0) or Outsourcing business in the new norm. If you're passionate about leveraging technology to make a difference, we want to hear from you!

With a track record of success since 1998, we prioritize Quality, Speed, and Technology to ensure the perfect match between candidate and job opening.

Our CORE VALUES:

· Integrity

· System

· Consistency

· Forward Looking

· Humanity, and

· Environmental Friendly

L1 Data Center Engineer

Job Title: L1 Data Center Engineer

Work Location: Downtown Core, Singapore

Job Type: 2 year contract, subject to renewal

About the Role:

The Data Center Engineer will oversee the optimal performance and maintenance of Data Center and ELV operations, including network cabling, IT hardware installation, and environmental monitoring. Your role includes managing Data Center infrastructure, responding to incidents, and ensuring compliance with service standards and agreements.

Primary Responsibilities:

· Perform facilities management related tasks in relation to the Data Center and/or Extra-Low Voltage (“ELV”) operations, including but not limited to structured network cabling, cable tracing, patching of cable and rack management, infrastructure and Data Center capacity planning.

· Responsible for the design and installation of structured network cabling, cable tracing, patching of cables and rack management in respect of infrastructure cabling used by the surveillance network.

· Responsible for the installation, removal, testing and labeling of all cross-connect cables (for e.g., cat6 cables, coax cables and fiber cables etc.).

· Responsible for the installation, re-location and removal of cabinets, racks, devices and other IT equipment inside the Data Center and ELV rooms.

· Responsible for the installation of IT hardware, including network switches, servers, shelves, intelligent Power Distribution Units (“iPDU”), rails, cable management and other IT equipment in the Data Center and ELV rooms.

· Maintain the cleanliness of the Data Center and ELV rooms.

· Liaise with the Facilities, Security and Surveillance teams to ensure optimal operation of electricity, heating, ventilating, air-conditioning and monitoring environments within the Data Center and ELV rooms.

· Responsible for the configuration and management of Data Center equipment, including IP Kernel based Virtual Machine, iPDU and Data Center Infrastructure Management (“DCIM”) software.

· Maintain and update DCIM software to the latest version.

· Monitor and manage the physical health of the network and server environments.

· Follow established processes used by the Data Center operations (“DCO”) team, participate in regular process review and maintain service standards as defined in the relevant Operational Level Agreements/ Service Level Agreements.

· Respond to priority 1, 2 and 3 incidents following the standard incident response procedures and assist with the resolution of such incidents.

· Manage and handle ticket management and queue monitoring (i.e. incident, service and change requests) for network and systems queues.

· Providing project support, including but not limited to updating timesheets, and updating and maintaining DCO team documentation.

· Any other ancillary tasks or works as and when requested and assigned by the Company.

Job Requirements:

· Diploma or Bachelor’s degree in Computer Science, Information Technology, or related field.

· Minimum of 3 years’ hands-on experience in providing Data Center support.

· Minimum of 1 years’ experience in providing Windows and Unix support.

· Ability to work independently with minimal supervision.

· Able to communicate messages clearly and concisely.

· Ability to maintain high-quality performance and constantly deliver results in a timely manner.

· Required to undergo Casino Regulatory Authority (CRA) checks.

How to Apply:

Ready to join Thatz? Send your resume to [email protected].

Shortlisted candidates will be contacted.

Equal Opportunity Employer:

We are committed to fair employment practices and consider all applications based on merit. We encourage diversity and do not discriminate based on race, religion, gender, or any other characteristic.

Data Protection:

Your privacy matters to us. By applying to this job advertisement, you consent to the collection, usage, and/or disclosure of your personal data in compliance with the Personal Data Protection Act.

Our Associate Recruitment Company:

Established in the Year 2000, Thatz Resources Pte Ltd(Agency License No. 04S4557) has been dedicated to matching top IT talent with our clients’ needs across all levels.

Stay Connected:

Follow us on Instagram, Facebook, LinkedIn, and Telegram to stay updated on our latest offerings and industry insights. Join our online community to explore endless possibilities with us!

Instagram: https://www.instagram.com/thatz_international

Telegram: https://t.me/EmployMebyThatz

Facebook: https://www.facebook.com/profile.php?id=100091735044533

LinkedIn: https://www.linkedin.com/in/thatz-recruiter-25234548

Stay Safe and Healthy!

Take care of yourself and those around you.

Responsibilities:

• Manage project planning and execution, including site meetings attendance.
• Develop and oversee project schedules and the main work program.
• Search for the vendors for additional project tasks and maintain communication with customers/consultants.
• Assist with the drawing submissions, approvals, installation, testing, commissioning, and related tasks.
• Conduct test procedures and coordinate testing and commissioning activities.
• Conduct audits on project installations and completed tasks.
• Gather documentation for submission to the customer.

Requirements:

• Min Diploma in Marine/Mechanical/Electrical Engineering
• At least 6 years of Project Management experience in Data Center/Building Power Generation environments preferred.
• Experience in Data Center management is required.
• Fundamental technical knowledge in diesel power generation is preferred.
• Proficiency in MS Office.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records.
• Participate in trainings, tests and audits when required.

Pay Package

• Yearly performance bonus: Up to 1 month of salary
• Patient Service Associate: Salary $2,300
• Senior Patient Service Associate: Salary $2,800
  

Working hours (Shift and rostered)

• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 9:00AM to 6.30PM PM – 12:30PM to 10PM, Shift shall be rostered. - With 1 hour of meal time
• 5 day work week, inclusive of 1 weekend work day

General Requirements:

• Proficient in MS Excel / office
• Customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

Join Our Team at Thatz International Pte Ltd

Are you ready to embrace the new opportunities in the ever-evolving landscape of technology? At Thatz International Pte Ltd, we are committed to identifying exceptional talents to drive the growth of our Next-Generation ICT Engagement and Consultancy (Thatz2.0) or Outsourcing business in the new norm. If you're passionate about leveraging technology to make a difference, we want to hear from you!

With a track record of success since 1998, we prioritize Quality, Speed, and Technology to ensure the perfect match between candidate and job opening.

Our CORE VALUES:

· Integrity

· System

· Consistency

· Forward Looking

· Humanity, and

· Environmental Friendly

NOC Engineer

Job Title: NOC Engineer

Work Location: East, Singapore

Job Type: 4 years contract, subject to renewal

About the Role:

To provide essential support in monitoring and maintaining the health of the network infrastructure.

Primary Responsibilities:

A) Monitor systems performance

· Monitor performance and capacity of computer systems to ensure stable operations

· Gather data for network health check reports for software and hardware teams

· Identify issues, alerts, or malfunctions in software and/or hardware components

· Prepare and documents system health check documents for software and hardware teams

B) Resolve network-related incidents

· Identify and respond to network-related incidents

· Adhere to organizational policies, procedures and protocols when resolving network-related incidents

· Administer service requests

· Escalate unresolved network-related incidents

C) Oversee service level agreements and service improvements

· Assist in developing service-level objectives and targets

· Maintain log of service level performance metrics

· Suggest improvements for procedures and controls to enhance performance and client satisfaction

· Identify recurring incidents and potential issues for senior management

Job Requirements:

· Nitec or Diploma in Computer Science, Information Technology, or related field.

· Preferably with 1 year of relevant working experience in at least one of the following:

o Network Infrastructure, and

o MS Windows Server, UNIX or Linux

· Working knowledge on three or more of the following technologies:

o VMWARE, VDI, SAN, NAS, JP1, Backup and Recovery, Cisco routers and switches, UNIX shell scripting, SharePoint and/or Lotus Notes workflow.

· A self-initiated, highly flexible and proactive team player who can work with minimal supervision.

· Strong sense of responsibility to the customers.

· Good customer service and communication skills.

· Able to perform shift duties (12 hours rotating shifts)

· Fresh IT graduates are welcome to apply.

How to Apply:

Ready to join Thatz? Apply through our NextGig job portal: https://nextgig.asia or send your resume to [email protected].

Shortlisted candidates will be contacted.

Equal Opportunity Employer:

We are committed to fair employment practices and consider all applications based on merit. We encourage diversity and do not discriminate based on race, religion, gender, or any other characteristic.

Data Protection:

Your privacy matters to us. By applying to this job advertisement, you consent to the collection, usage, and/or disclosure of your personal data in compliance with the Personal Data Protection Act.

Our Associate Recruitment Company:

Established in the Year 2000, Thatz Resources Pte Ltd(Agency License No. 04S4557) has been dedicated to matching top IT talent with our clients’ needs across all levels.

Stay Connected:

Follow us on Instagram, Facebook, LinkedIn, and Telegram to stay updated on our latest offerings and industry insights. Join our online community to explore endless possibilities with us!

Instagram: https://www.instagram.com/thatz_international

Telegram: https://t.me/EmployMebyThatz

Facebook: https://www.facebook.com/profile.php?id=100091735044533

LinkedIn: https://www.linkedin.com/in/thatz-recruiter-25234548

Stay Safe and Healthy!

Take care of yourself and those around you.

Job Responsibilities:

The role is responsible for planning and managing resources effectively to meet daily operations requirements, monitoring of operations performance to ensure the team meeting SLA at all times and maintaining a high standard of operations control and compliance within the division. He/She will work closely with the respective Team Managers in Merchant Operations Department, to refresh the SOPs, identify and assess risks, as well as to develop effective risk mitigating measures.

• In charge of supervising & ensuring smooth running of Merchant Operations function within the bank which encompasses

- Merchant Onboarding: Application Processing, Account Creation & Terminal ID Creation

- Merchant Payment: Merchant Refund/Adjustment, Returned Fund, Posting Rejects

- Merchant Servicing: Statement Retrieval, Account Closure, Maintenance Request

• Plan & manage capacity to support changing Business demand
• Streamline processes to reduce operating cost and turnaround time without compromising quality and risk.
• Conduct internal reviews / tests to ensure compliance Assist with data analysis, report findings, recommend corrective actions and preventive actions for review. Lead, engage and coach staff to a high standard of performance, productivity and service quality
• Proactively manage and resolve customers’ and business units’ feedback and queries promptly
• Drive operations related projects & process improvements
• Ensure that the Bank’s policies, guidelines, operations control and compliance requirements are strictly adhered to;
• Ensure that operation procedures are kept up to-date; Identify opportunities to improve productivity, efficiency and service quality in the team and within the division while assuming the role as a mentor to coach staff to ensure high standard of performance, productivity and service quality

Job Requirements:

• Diploma/Degree Holder
• 5 to 10 years of retail banking operations, especially in Credit/Debit Cards Operations
• Experienced in team management experience with a minimum size of 10.
• Able to multi-task and cope with change and diversity in a fast-paced environment
• Experience in change management projects, including successful RPA and automation implementations.
• Strong organizational and management skills with strong leadership qualities
• Possess strong analytical and problem-solving skills, able to think objectively and 'think outside the box' when analyzing issues
• Meticulous with an eye for details and quality mindset
• Strong cross-functional collaboration, verbal/written communications & interpersonal skills to drive outcomes through influence and negotiations
• Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & Powerpoint
• Team player, self-motivated and resourceful, ability to work under pressure
• Resourcefulness

Pay Package

• Salary: Up to $2800*
• Yearly performance bonus: Up to 1 month of salary

*Salary to be offered

Patient Service Associate: Salary $2,300

Senior Patient Service Associate: Salary $2,800

• Able to work in any of the following shift: AM – 7:30AM to 5:00PM; MID - 9:00AM to 6.30PM; PM – 12:30PM to 10PM (Shift shall be rostered. - With 1 hour of meal time)
• 5 days work week, inclusive of 1 weekend work day

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records.
• Participate in trainings, tests and audits when required.

Requirements:

• Proficient in MS Excel / office
• Customer service oriented

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records.
• Participate in trainings, tests and audits when required.

Pay Package

• Yearly performance bonus: Up to 1 month of salary
• Patient Service Associate: Salary $2,300
• Senior Patient Service Associate: Salary $2,800
  

Working hours (Shift and rostered)

• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 9:00AM to 6.30PM PM – 12:30PM to 10PM, Shift shall be rostered. - With 1 hour of meal time
• 5 day work week, inclusive of 1 weekend work day

General Requirements:

• Proficient in MS Excel / office
• Customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

Responsibilities:

• Handle customers’ queries (via telephone / email) escalated from Call Centre
• Handle queries from walk-in customers
• Handle first level troubleshooting with regard to the Internet e-services
• Escalating complex queries for superior’s intervention
• Engaging customer in change management campaigns
• Suggest improvements arising from feedbacks or interaction with the customers
• Submit daily report in a timely manner

Requirement:

• Min O level / ITE / Diploma in any discipline
• 1 year exp in Customer Service / Call Centre will be added advantages
• Possess excellent customer service, communication and interpersonal skills

Tempserv Pte Ltd

EA License No: 06C3745

Consultant: Ivy Ng / EA Personnel No: R1102590

Julian Grey’s client is a solution provider for security and enterprise applications.

Responsibilities:

• Lead corporate sustainability goals, guiding decision-making aligned with financial and sustainability objectives.
• Implement efficient reporting systems to meet key performance indicators.
• Oversee sustainability communications and continual development of educational resources.
• Manage documentation and quarterly policy reviews on sustainability
• Manage corporate sustainability goals and metrics, conducting audits to generate reports.
• Direct effective estate and facilities management, monitor vendors, renovation planning, and stakeholder engagement in space management and projects.

Requirements:

• Minimum 5 years of relevant experience in estate management and sustainability.
• Familiar with BCA Green Mark, SS564 Green Data Centre, ISO14001 Environment Management System.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg


Interested Applicants
Please WA Bryan Tay @ 97559161
Shortlisted Candidates will be notified

Bryan Tay Reg No. R23112463
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Job Descriptions:

• Answering customers enquiries, feedback, complaints and warranty claim via hotline & emails
• Provide technical support for resolution of customer problems, incidents, issues, request and queries.
• Escalate issue and follow up.
• Data entry all cases into system accurately and timely
• Respond to customer email timely
• Apply to procedure, process and meet KPI.

Job Requirements:

• Min GCE ‘N’ level / Nitec / Diploma
• 1-2 years of customer service experiences
• PC literate
• Good communication skills.

Tempserv Pte Ltd
EA License No: 06C3745
Consultant: Ivy Ng / EA Personnel No: R1102590

Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.

Responsibilities

• Set and advance sustainability targets, balancing financial and environmental goals.
• Implement effective reporting systems; collaborate on performance benchmarks.
• Lead sustainability communications; create educational materials.
• Formalize sustainability practices through documentation and reviews.
• Monitor and report on sustainability metrics; conduct audits.

Requirements

• Diploma/Degree in Electrical/Mechanical Engineering with background in Sustainability
• Knowledge of Local & International standards such as BCA Green Mark for Data Centre and Buildings, SS564 Green Data Centre, ISO 14001 Environment Management System
• Experience in a related field preferred.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants
Please WA Bryan Tay @ 97559161
Shortlisted Candidates will be notified

Bryan Tay Reg No. R23112463
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

• Assist the Line Manager to maintain customer service excellence activities/programs.
• Contribute to the Customer Relations team by providing support on pre and post sales related enquiries (products and service) through various customer touch-points (calls, emails and website enquiries).
• Resolve customer’s complaint/feedback through excellent service recovery, promoting customer satisfaction.
• Instill customer loyalty and retention through the company's retention programs and outbound service calls
• Participate in company and Customer Management department’s projects assigned by Line Manager

Requirement

• Min O Level / Diploma
• Minimum 1 year Customer Service experience
• Passion for service and possess excellent communication skills and telephone etiquette
• Candidate with email writing skills will be an added advantage
• Able to work independently under minimal supervision, meticulous and organized
• Team player with a positive attitude and great interpersonal skills
• Proficient in computer skills; Microsoft Office

If you meet the requirements of this role, please email a detailed resume to [email protected]

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Responsibilities

• Responsible for handling in-bound calls and email requests for general enquiries within the hospital targeted service standard levels.
• Managing large amounts of inbound and outbound calls in a timely manner
• Following call center “scripts” when handling different topics
• Identifying customers’ needs, clarify information, research every issue and providing solutions

Requirements

• Minimum GCE O levels/N Levels/Diploma in any discipline
• Minimum 1-2 years of call centre experience
• Good communication and interpersonal skills

For interested candidates, please send your most recent and updated resume to [email protected]

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

The Survey Experience Quality Specialist will be responsible for monitoring and ensuring compliance with survey standards and regulations to maintain a high level of quality in survey experiences. This role will involve conducting audits, providing feedback, and implementing improvements to enhance the overall survey process. The ideal candidate will have strong attention to detail, excellent communication skills, and a passion for ensuring the best possible experience for survey respondents.

• Understand the Call Centre Systems and it’s concept
• Analyze and fine tune the speech analytics (SA) content and applications
• Ensure accuracy in system triggers to ensure false alerts are promptly reviewed and addressed
• For Call audits category under SA, ensure business lines conform to audit criteria and participation
• Liaise with business lines and vendor for constant content applicability, comprehensiveness and accuracy
• Perform reporting to key stakeholders on critical matrices in SA
• Ensure SA contents are concise to minimize misunderstandings within other business lines
• The incumbent may be required to support other adhoc duties as needed within the business lines

Job Requirements:

• Strong analytical skills and data comprehension expertise.
• Possess at least 3 to 5 years in call center experience.
• Attain Key Performance Indicators (KPI) set out i.e. >85% accuracy in SA triggers
• Strong fact finding skills to ensure correct content are present and necessary.
• Those with Call Center speech analytics background will be highly advantageous.
• Able to work in a fast-paced environment and commit to extra hours to meet deadlines.
• Possess high work ethics and acceptance to high compliance environment.
• Strong proficiency in Microsoft Office (Excel & Word) is required to ensure the deliverables in job functions.
• Contract: Yearly renewable
• Location: Clarke Quay/ Chinatown
• Work days: Monday - Friday
• Work Hours: 8.30am - 6pm

To access our PERSOLKELLY GO Jobs App, please click on the following link:

https://go.persolkelly.com/job/apply/6288

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Solution Sales Manager | Data Center Thermal Management | TPY

Working Day: Mon to Fri

Working Hours: 9am – 6pm

Location: Toa Payoh N

Salary: $5000 - $7000 + Quarterly Commission

Responsibilities:

• Develop long-term strategic account relationships, initially in Singapore, then grow business globally.
• Solution selling to existing customer base and new prospects, both direct and through partners
• Drive the entire sales process; responsible for opportunity qualification and development, RFP/RFI proposal development and customer reviews, negotiations and deal closure.
• Prepare and provide business proposals to the customers.
• Nurture opportunities and fill pipeline by active engagement with prospects, key customers and partners.
• Responsible to articulate compelling value propositions and developing executive relationship with C-suite and key stakeholders within accounts.
• Able to present well on our solution to client and consultant.
• Host customers and consultants to our showroom and sell our solution.
• Able to work on tender submission within deadline independently.
• Maintain knowledge of competitors in accounts

Education, Skills and Experience Required:

• At least 5+ years’ experience in solution selling and new business development within enterprise and/or data center customers, demonstrating customer orientation.
• Bachelor’s degree or MBA preferred, or equivalent experience in Engineering.
• Strong track record of achievement in managing sales and exceeding all targets.
• Experience in cooling solutions preferred.
• Able to foresee market conditions.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

• MNC
• Location: Alexandra Road
• Monday - Friday: 8.30AM - 5.30PM

Our client is a MNC in consumer electronics, business equipment and Electrical components.

RESPONSIBILITIES:

• Responsibly manage and resolve customer inquiries via phone, email, social media platforms, and live chats in a timely and effective manner.
• Collaborate closely with internal teams to ensure swift resolutions.
• Proactively identify and escalate trends in queries, potential issues, and recurring service failures to team leads/managers, implementing necessary corrective actions to prevent future problems.
• Accurately log all customer service requests and follow-up interactions into the CRM system promptly.
• Aid in the processing and invoicing of local and export spare part orders.
• Generate weekly customer service reports and provide weekly and monthly reports to Business Units (BU) and Head of Department (HOD).
• Manage spare parts inventory efficiently.
• Undertake additional assigned duties and/or project work as required.

REQUIREMENTS:

• Previous experience in a Call Centre, Banking, or Customer Service (both calls and correspondence) setting is advantageous.
• Demonstrates a positive mindset with a "CAN-DO" attitude and a strong commitment to providing high-quality customer service.
• Exhibits excellent phone etiquette, comprehension, communication, and interpersonal skills.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Familiarity with SAP is a plus.
• On-the-job training will be provided to ensure competency in fulfilling role responsibilities.
• For home appliances.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

Responsibilities

Responsible for handling in-bound calls and email requests for general enquiries within the hospital targeted service standard levels.

• Managing large amounts of inbound and outbound calls in a timely manner
• Following call center “scripts” when handling different topics
• Identifying customers’ needs, clarify information, research every issue and providing solutions

Requirements

• Minimum GCE O levels/N Levels/Diploma in any discipline
• Good communication and interpersonal skills

For interested candidates, please send your most recent and updated resume to [email protected]

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

English Language Teacher

Salary: SGD 3,500 - SGD 4,200

Working Day: 5-day work week including 1 weekend
Working Hour:

• Weekdays: 10.30am to 7.30pm //12.30pm to 9.30pm
• Weekends: 8.45am - 6.30pm

Location: Clementi, Bukit Batok, King's Arcade, Ang Mo Kio, Hougang, Marine Parade, Tampines

Job Responsibilities:

• Plan and deliver English language composition writing and English language lessons in accordance with the Company's guidelines and framework to achieve desired learning outcomes.
• Mark students' scripts in accordance with the Company's guidelines and rubrics
• Ensure marked scripts are returned in a timely manner.
• Maintain accurate records of students' progress and cater to students' educational needs in a timely manner.
• Be actively involved in the planning and preparation of curriculum and innovation of teaching methodology.
• To provide timely feedback to parents and address their concerns appropriately.
• To be tasked with 12 classes of various levels (Primary 1 - Secondary 4)

Qualifications:

• Prefer candidates with a degree qualified in a related field (English Language, Linguistics, Arts and Social Sciences, Mass Communications, Humanities, and Law)
• Achieved academic excellence in English Language, English Literature and General Paper (GP).
• With at least 1 year of relevant teaching experience in established enrichment centers is preferably.
• Familiar with the latest MOE syllabus and examination requirements.
• Prior experience in teaching English language creative writing is an advantage

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Senior Sales & Marketing Executive (Surgery Center)

• 5 days, 9am-6pm
• Location: Novena
• Salary: $4000 - $5000

Job Description:

• Develop marketing strategy and executing marketing projects from start to finish
• Develop relationships with channel suppliers (specialists doctors and nurses) for lasting working relationship
• Communicating and ensuring timely rollout of marketing plan.
• Researching demand for existing products/services and developing plans.
• Competitor analysis and pricing research.
• Identifying potential customers segments (B2C and B2B).
• Developing promotional packages.
• Compiling lists describing our offerings (Product offering).
• Building brand awareness and positioning.
• Sales and lead generation
• Report to CEO.

Job Requirements:

• Minimum 2 years relevant working experience preferably with hand surgery clinics
• Diploma in business or marketing
• Experience in sales/ business development in healthcare industry and liaising with specialist doctors

Interested candidates please send your updated resume via [email protected] or

☎️ Whatsapp +6588278652 (Hym)

Goh Hym Yien Reg No: R24121939

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.

• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.

• Ensure effective and timely follow-up as promised to customers.

• Alert management of issues and concerns that require escalation for complete resolution.

• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.

• Work closely with stakeholders on the service request requirements.

• Deliver service requests within stipulated service standards.

• Undertake projects or other responsibilities as assigned.

Skills/Requirement

• Preferably ’A’ Levels or Diploma holder with relevant working experience.

• Good interpersonal and communication skills.

• Meticulous and detailed-oriented.

• High level of integrity, takes accountability of work and good attitude. Work well independently as well as in a team."