Responsibilities:

• Project management of Infrastructure and Sustainability Projects including planning, design, execution and completion for expansion/ improvement projects and drive sustainability goals
• Planning, design, and management of expansion/ upgrading/ improvement projects
• ISO50001 Energy Management System – Systematically optimise energy performance and promote more efficient energy management
• Resources management (i.e. energy, water, gases, etc) including analysis and submission of sustainability data/ performance as well as Energy Conservation Act (ECA) and Water Efficiency Management Plan (WEMP) submissions to ensure compliance to relevant authorities’ requirements
• Budget planning/ forecast of projects, audits, resources (i.e. energy, water, gases, etc) to deliver effective and efficient support based on sustainable and collaborative outcomes aligned with UTAC best interests
• Collaborate with various stakeholders (i.e. Sustainability team, operation, etc) to review and update sustainability roadmap and plans
• Support to develop AOP and manage expenses according to AOP
• Provide technical assistance, work with operation team in troubleshooting to restore/ resume the operation back to normal and perform root cause analysis and implement action plans to prevent recurrence
• Review and evaluate system capacity/ performance/safety to recommend or implement continuous improvement plans
• Collaborate with operation Team to perform analysis of utilities consumption for early detection of anomalies
• Review, maintain and update procedures/ specification in Global Documentation Management System
• Maintain proper records of project progress/correspondences, as-built drawings and other auditable documentations
• Support audits (i.e. ISO, IATF, RBA, VDA, EAL6, Customers, etc) and ensure its compliance
• Ensure compliance of authorities’ requirements, legislations, codes of practice, etc
• Provide guidance to duty staffs and knowledge sharing with fellow colleagues to continue strengthen the operation.

Requirement:

• Degree in Engineering or related field
• Preferable 3 years of relevant working experience in manufacturing industry
• Computer skills in MS Office
• ACMV, DI Water, CDA, Vacuum, WWTP, Electrical System experience would be an advantage
• Certified Singapore Certified Energy Manager (SCEM) will be an added advantage
• Team player and able to work well in a team setting to achieve goals

5 days, Permanent, Paya Lebar

Our Client

Data Centre Builder , Data Center facility Management Company

Job scope

· Responsible for the management n implementation of data center building projects

· Plan and prepare work schedules when the project are awarded.

· Coordinate and manage work schedule, time line , progress with vendor and external contractor.

· Manage technical submission document and ensure technical drawing n material spec requirement are adhered to

· Regular site walk, Update client n company of project progress

· Resolve site issue with multiple parties

· Prepare n produce T&C report, SAT report and Test Script based on project/site requirement.

· Prepare and coordinate for Integrated Services Test (IST) with multiple parties before opening of data center

· Prepare operation n maintainence manual (OMM) and handover certificate.

Requirements

· Min Diploma in Electrical/Mechanical Engineering

· 3 years’ experience in data center M&E project management

Added advantage

· Proficiency with Authority and BCA Code of Practice.

Work location :Paya Lebar

Whats on offer

(1) Attractive package

(2) Stable Management

(3) Dynamic work environment

Please submit resumes(in MS word document format) to [email protected] with the following details :

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Michelle Goh

EA License No : 22C1142

We regret that only shortlisted candidates will be notified.

Job Summary:

• Industry: Facility Management
• Location: Buona Vista
• Working hours: Monday to Friday, 9 am to 6 pm

Job Responsibilities:

• To handle important FM engineering management in the data centre.
• To be responsible for all Planned Preventive Maintenance (PPM) activities
• To manage support fire protection and suppression system, electrical system, water detection system, DCIM, ACMV, genset, etc.
• To be responsible for all security systems, CCTV and card access.
• To handle asset management for DC.
• To manage annual building power shutdown.
• To manage DC shutdown script and ensure all testing and maintenance are conducted orderly.
• To be the first line of escalation point 24x7 under MSL for all critical alarms and equipment
• To manage and raise incident reports.
• To manage lifecycle replacement/sustainment plan to mitigate any risk or breakdown.
• To support and execute all DC projects, including but not limited to delivering and ensuring that all incident reports are recorded.
• To raise, review, and approve all work orders, risk assessments, and method statements
• To follow up and submit quotations for any break-fix and enhancement works.
• To ensure licence renewal
• To be the liaising point with building management for building infra-supporting MSL.
• To support all site work requests when called upon

Job Requirements:

• Candidate must possess at least NITEC/Higher Nitec/Diploma in Engineering/Building
• Candidate must have relevant Data Center Environment experience
• Candidate must be able to start work immediately

By submitting an application or your resume, you are deemed to have consented to Elitez Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice (www.elitez.asia/privacy-policy/). You acknowledge that you have read, understood, and agree with the terms in our privacy notice.

We regret that only shortlisted candidates will be notified.

Registration No: R23113834

• Act as the first point of contact for the customers
• Understanding both internal and external customers, anticipating customer needs and giving a high
• priority to customer satisfaction
• Provide satisfactory explanations to customers and take remedial action where necessary
• To alert superior of recurring service failures so that corrective actions may be taken to avoid future problems
• Ad-hoc duties that related to contact centre projects

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Data Center Facility Engineer - For Largest SG Bank (NTT DATA)

The candidate will oversee the efficient operation of our data centre and remote building facilities " Min 3 + years - Operate and maintain mechanical and electrical, mechanical, emergency generator, HVAC and fire/life safety equipment within the data center

+Data Center Facility Engineer with 5+ years' experience, overseeing mechanical/electrical systems, ensuring data center security, and generating management reports.

+Proficient in high-pressure environments, managing 24x7 on-call duties, incident handling, and ITIL-based management procedures.

+Skilled in vendor coordination, multitasking, Microsoft Office, and possessing strong communication skills within financial institution data center operations.

1. Possess good knowledge of data centre operation tasks and duties.

2. Liaise with DC/Building landlord to ensure optimal operation of electricity, HVAC and monitoring environments within Mission Critical IT facilities in Data Centre and remote buildings.

3. Strong ability to support activities in data centre and computer rooms

4. Ensure data centre physical security procedures are followed strictly.

5. Prompt escalation of incidents following the standard incident response procedure & track till closure

6. To generate reports to management

Requirements

1. Minimum 5 years Data Centre facility experience preferable in a team.

2. Experience working in a high-pressured environment with 24x7 on-call responsibilities

3. Strong understanding of incident, problem and change management procedures based on ITIL best practices

4. Experienced in supporting Data Centre vendors, out-sourcing vendors.

5. Ability to multi-task and proficient in Microsoft Office applications; Excel & PowerPoint

6. Good written and verbal communication skills

7. Highly motivated and self-driven

8. An analytical and inquiring mind to derive innovative solutions.

9. Ability to work independently and in a team

10. Must have experience working in data centre operations in financial institutions.

11. Familiarity with equipment requirements in Data Centre such as storage, servers and networking equipment such as routers, switches is a plus.

12. Familiar with Structured Cabling system and its related components.

Inbound Call Centre Officer ( 6 months contract,$2,500 per month)

5 days a week ( Monday - Sunday) 830am – 5:30pm / 1230pm – 930pm

Location:Clarke Quay

Job Description

• Respond to survey enquiries via inbound calls and emails
• Assist the respondents to complete the survey
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Compile, record, input survey returns and data accurately into the system
• Conduct verification to ensure completeness and accuracy of data collected
• Identify and resolve inconsistencies in responses by means of appropriate questioning and explanation
• Explain survey objectives to respondent
• Interpret survey questions to help respondents’ comprehension
• Respond to queries from respondents in a professional manner
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1879511 (Serena Ho)

Job Responsibilities:

• To attend to customers’ phone enquiries and calls deployment.
• To provide service reservations.
• To coordinate breakdown site services for customers.
• To answer live chat queries.
• To make outbound calls to remind customers for car servicing and surveys pertaining to after sales services.
• To update customers’ particulars in the system.
• To process online payment.
• To perform other ad-hoc duties as assigned.

Job Requirements:

• Minimum GCE ’O’ level or equivalent.
• Service-oriented mindset.
• Team player with good discipline and positive attitude.
• Equipped with administrative experience will be an added advantage.

By submitting your resume / application, it is deemed that you have acknowledge and give consent to the collection, use and disclosure of your personal data as provided in your application by the Company, for the purposes of verification, evaluation and other recruitment-related procedures in accordance with the Personal Data Protection Act.

Thank you for your submission and we regret that only shortlisted candidate will be notified.

Salary: S$3,000

Work Duration: Till 31 August 2024 (May extend till 30 September 2024 depending on project requirements)

Working Hours: 5 days work per week Monday – Sunday (Based on duty roster). Up to 44 hours per week.

Work Location: Clarke Quay (Work In Office)

Responsibilities:

• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data for national statistical information
• Reach out to the respondents to assist them to complete the survey
• Schedule interview appointments with respondents
• Compile, record, input survey returns and data accurately into the system
• Conduct verification to ensure completeness and accuracy of data collected
• Identify and resolve inconsistencies in responses by means of appropriate questioning and explanation
• Explain survey objectives to respondent
• Interpret survey questions to help respondents’ comprehension
• Respond to queries from respondents in a professional manner
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor

Job Requirements:

• Only Singaporean
• Travel across Singapore to do survey | Microsoft Excel | Communication Skills
• Selected candidates are required to complete the training course and passed the tests based on the given criteria
• Strong phone and verbal communication skills along with active listening
• Proficient in using computer and Microsoft Office
• Experience with Key Performance Indicators (KPIs) preferred
• Willing and able to persuade respondents to participate in surveys
• Excellent customer service skills - Focus on quality and customer service
• Excellent problem solving and negotiation skills
• Able to work in high pressure, stressful situations

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Overview (Summary of the Role)

ARC(Advanced Response Center) Team Lead is required to work in a secure ARC environment. ARC is a type of commandcenter that specializes in providing technical support or customer service for products or services. An ARC typically employs trained and specialized agents who are knowledgeable about the product or service being supported. They may also use advanced technologies such as artificial intelligence, chatbots, and automation to assist with customer inquiries and support.

ARCs often handle more complex issues that cannot be resolved through standard support channels.

They may also provide 24/7 support and have multilingual capabilities to serve a global customer base.

In addition to providing technical support, an ARC may also be responsible for proactive monitoring and management of the product or service being supported, identifying, and resolving issues before they become problems for customers. This can help to improve overall customer satisfaction and reduce downtime for critical systems or services.

Overall, an ARCplays a critical role in ensuring that customers receive high-quality technical support and service for products and services.

ARC Team Leadis responsible for establishing, delivering and maintaining high delivery standards in Service Desk, NOC and SOC. He/she work closely with ARC engineers, operations lead, assistant

manager, manager and service delivery managers to achieve this purpose.

Functions & Responsibilities

• Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles).
• Ensure SLAs of accounts managed are met.
• Manage ARC engineers in a way to optimize their potential and productivity.
• Represent ARC in meetings with Service Delivery Managers and customers.
• Provide preliminary findings and investigation to customer complaints received.
• Perform ARC duties during peak period.
• Provide inputs with regards to ARC engineers’ performance evaluations.
• Provide inputs to the development of ARC engineers’ training plans.
• Coordinate delivery of a consistent and uniform high quality service to customers.
• Regularly inspect, sample & audit the entire incident or service request management process.
• Determine, document & closely monitor any areas that may need improvement.
• Support business improvement initiatives for the accounts (ie.,ISO certifications, Six Sigma Projects, ITIL processes).
• Record and manage all transactions/cases in Service Management System.
• Broadcast notifications to the relevant parties.
• Provide timely status update, follow up on cases escalated until closure within the service level agreement.
• Ensure daily tasks are executed according to the Standard Operation Procedure.
• Be ready to support and response to 24x7 activities including arranging backup for engineers to work.

Requirements

• University Degree with good result in English.
• Willing to respond to activities after office hour.
• At least 3 years of IT support experience preferably in the IT service desk, NOC and SOC environment.
• Have technical knowledge & skills in following :-

- M365

- MS Excel functions (Pivot, filter, graphs)

- MS PowerPoint

- MS Windows

- Basic Desktop Troubleshooting & Resolution

- Basic Network Troubleshooting & Resolution

- BMC Remedy / ServiceNow

- Cloud Telephony system

• Good communication skill in English.
• Good customer service skill.
• Leadership skill.
• ITIL4 Foundation certified.
• Knowledge of service quality skill.
• Knowledge of service level management.

To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery

•To ensure accuracy and compliant for all customers’ requests

•To successfully cross-buy the Bank’s products and services

•To successfully migrate customers to Bank’s digital platform by understanding customers’ wants and needs

•To adhere to professional standards of behavior& conduct in dealing with customers & fellow CSOs.

•Flexibility in work deployment when business needs arise

•Support and protect the DBS brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms

•Support Operations in managing and resolving requests related to customers’ follow up and transactional request fulfilment. (Fulfilment Team)ensure message consistency across the different online platforms

Minimum Educational level :

1) Diploma & Degree holders

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

We are hiring Service Associate - Service Center

As a Service Associate - Service Center, we rely on you to

• Provide a warm, helpful and informative service over the phone
• Contribute to creating an excellent experience to all guests
• Handle all guest requests in a professional and timely manner

We are looking for someone who:

• Takes pride in being a hotelier
• Loves interacting with guests and customers
• Communicates and writes with fluency
• Enjoys working as part of a team
• Has a can-do attitude
• Is a self-starter
• Enjoys crafting best-fit solutions for guests

If you are the right person, what are you waiting for? Click the apply button now!

Our client, a leading bank in Asia, is currently seeking a dedicated Client Account Manager to join their team.

about the role

• Act as a liaison between customers and the bank, ensuring a seamless communication channel for addressing concerns and resolving issues.
• Engage with customers to gather feedback, understand their experiences, and identify areas for improvement in service delivery and quality assurance.
• Develop and implement effective service recovery strategies to address customer complaints and dissatisfaction promptly.
• Create and maintain a system for tracking and analyzing customer complaints, identifying root causes, and implementing corrective actions to prevent recurrence.

skills and experience required

• Minimum degree in any discipline.
• At least 3 years of experience in service recovery / quality assurance would be advantageous.
• Strong analytical and problem solving abilities.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

We are a MNC company looking for an Accounts Assistant

Main Job Tasks and Responsibilities:

· Assure timely and accurate invoicing

· Liaise with suppliers to ensure timely receipt of purchases invoices, credit notes and delivery notes

· Process suppliers' invoices which includes verification of invoices and ensure supporting documents are in order

· Post and issue sales invoices to customers

· Prepare courier of documents to customers and third parties

· Communicate with suppliers and customers on invoicing related matters

· Support in preparation for financial audit

· Issue statements of account to customers and vendors, if necessary

· Any other ad-hoc activities assigned

Education and Experience:

· Accounting diploma, Higher Nitec in Finance / Accountancy/Banking

· Proficiency in Microsoft Office

Salary: $13.45/hour

Working Days: Monday - Friday

Working Hours: 830am - 5pm

Location: Novena

Contract Period: Immediate till June 2024 (extendable based on performance and business needs)

* Remark: Pre-employment screening will take 2 weeks

Job Responsibilities:

• Address taxpayers’ tax queries on the various tax types such as Individual Income Tax, Property tax over the Helpline
• Promote and nudge taxpayers in the usage of our e-Services and chatbot
• Guide taxpayers on the step-by-step e-Filing procedures and provide advices on their filing and payment obligations

Job Requirements:

• Only Singaporean
• GCE A level and Diploma
• Good communication skills
• Candidate without tax/ customer service experience are welcome to join as training will be provided

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Duties and Responsibilities
● Ensure adherence to Service Level Agreements (SLAs), Standard Operating Procedures (SOP) and business continuity plans, surfacing gaps and incidences timely
● Manage the performance and maintain adequate governance oversight of the activities at the outsourced contact centre. Ensure that there are monthly meetings with the vendor to discuss their performance and bridge the gaps identified by customers/branches
● Handle escalated feedback and provide appropriate solutions in a timely manner
● Collaborate with internal and external stakeholders to resolve feedback and address operational challenges
● Foster a positive work environment and motivate the team to achieve and exceed organisation’s goals
● Establish individual and team goals and review team performance for continuous development
● Work actively with Service Culture to identify training gaps and update of information in the contact centre’s SOP to improve operational efficiency and enhance customer experience
● Conduct performance appraisals and provide constructive feedback to direct reports
● Compile and analyse data for management reporting

Requirements
● Degree in any discipline with a minimum 5 years of experience in retail, e-commerce or customer service industry
● Excellent interpersonal, written and communication skills to establish good customer relationship with both internal and external stakeholders
● Highly customer service-oriented, meticulous, and resourceful
● Strong analytical and problem-solving skills with the ability to work independently
● Strong leadership and adaptable to changes in a highly dynamic work environment

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Working Location: Tampines Central

Working Hours: Monday to Friday 8.30am – 5.30pm

Hourly Pay: $11.50/hr

Work Period: Immediate till end February 2024 (subject to further extension based on performance)

No Prior Experience Required

Responsibilities:

• Manage / Handle incoming enquiries over the phone.
• NO SALES INVOLVED
• TRAINING WILL BE PROVIDED

Requirements:

• GCE A Level and above
• Proficient in English and a second language so as to converse effectively with different groups of customers
• Excellent team player who is task-orientated
• Possess Good Customer Service Skills

Interested candidates, please forward a copy of your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

SINGAPOREANS ONLY

Job Description & Requirements:

• Responsible for serving food and beverage to guests.
• Check crockery and glassware to ensure that they are clean at all times.
• Greet guests courteously with a friendly smile.
• Set up table, clean the chairs and place them properly at the table.
• To perform other duties as assigned.

Job Requirements:

• Enjoy working in F&B.
• Service-oriented personality.
• Independent.
• Require to work weekends and public holidays.

Job Responsibilities:

• Lead a team of Customer Experience Officers to achieve KPI
• Respond to survey enquiries via inbound calls and emails
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Organize workflow and ensure that officers understand their duties and delegated tasks
• Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Assess work performance of officers and identify areas that need improvement
• Monitor and provide project status report to manager
• Ensure officers understand the survey objectives
• Ensure officers compile, record, input survey returns and data accurately into the system
• Ensure officers conduct verification to ensure completeness and accuracy of data collected
• Ensure that the given KPI are being met based on the project timeline

Job Requirements:

• Only Singaporean may apply
• Minimum 2 years of relevant experience with proven record in supervisory role

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

• Call Centre / Customer Service Exp
• No Exp Are Welcome To Apply
• Office Hour / 5 Days Work Week including Weekend

Responsibilities

• Handle inbound and outbound calls
• Attend to customers' enquiries via hotline and emails
• Proper recording of conversation with customer in the call centre system
• Achieve individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Any other ad-hoc duties as assigned

Requirements:

• Possess Call Centre experience
• No experience are welcome to apply and training will be provided
• Good communications and interpersonal skills
• Customer service oriented and a good team player
• Able to work independently with minimal supervision
• Able to work on weekends

Other Information:

• Working Hour: Office Hour / 5 Days including weekends (Will have some weekends off)
• Location: Town
• Salary: Up to $3100/mth + OT + AWS + VB

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

Contract: Immediate till December 2024 (Renewable)

Responsibilities:

• Lead a team of Customer Experience Officers to achieve KPI
• Respond to survey enquiries via inbound calls and emails
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Organize workflow and ensure that officers understand their duties and delegated tasks
• Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Assess work performance of officers and identify areas that need improvement
• Monitor and provide project status report to manager
• Ensure officers understand the survey objectives
• Ensure officers compile, record, input survey returns and data accurately into the system
• Ensure officers conduct verification to ensure completeness and accuracy of data collected
• Ensure that the given KPI are being met based on the project timeline

Requirements:

• Only Singaporean
• Have an excellent communication skills | Microsoft Excel | Travel in Singapore 30%
• At least 2 years of working experience as Supervisor in Call Center environment.

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Call Centre - Survey Experience Officer (Establishment)

Salary: S$3,000 ($2,650+$350 transport allowance)

Work duration: Immediate till 30 June 2024 (Renewable depending on performance and project)

Working hours: Mon - Fri, office hours

Work location: Clarke Quay / Novena area (work in office)

Collection Methods:

1. Via outbound call activity

2. Via field visits out to company addresses

Data submission:

1. The incumbent is expected to perform daily updates of call outcomes using Excel files assigned to them

2. The incumbent must also submit the survey data collection details into the system and submit the completed survey

3. During field visits, incumbent must also assist the respondents to complete the surveys online / manual collection and guide the respondents if the respondents need necessary guidance

Job scope:

1. Adhere to required Standard Operating Procedures (SOP) in operations

2. Work closely with fellow team-mates, assigned team leads on the survey progress for each of the companies allocated to this

3. Update accurately the daily operations reports so that performance can be accountable

4. Perform necessary admin work and support as and when required to do so, including rectifying errors committed during collection when required by stake holders from the ministry

5. Adhere to key in case notes in ministry in house system provided for each case with each call outcome / updates on assigned cases

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R23117785 (Lok Ding Hann)

Working days: Mon - Fri (8.30am - 6pm) (Work Overtime)

Work location: Novena / Clarke Quay

Salary: $3,000/month

Responsibilities:

• Conduct outbound calls & site visit to ensure timely consent collection
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Interpret survey questions to help respondents’ comprehension
• Compile, record, input results and data from interview surveys into the system
• Conduct administrative tracking of the collection progress.
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data

Requirements:

• Singaporean
• Have an excellent communication skills | Microsoft Excel | Site Visit
• Prior working experience in Customer Service/Call Centre is a big plus
• Experiences with KPI targets

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

• Perform administrative services.
• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Handling and resolving customer complaints.
• Keep accurate and compete records consistent with regulations, policies, and procedures.

Interested candidate who wish to apply for this position, please send in your resume to [email protected]

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110980

EA Personnel Name: Lim Hooi Mei

• TCM Practitioner providing professional mediacal consultation and treatment to patient.
• Providing Traditional TCM treatment method such as Accupunture and Bone Alignment Setting.
• Provide presciptions for patients- TCM Practitioner providing professional medical consultation and treatment to patient.
• Provide TCM diagnosis and treatment to customers, including traditional methods such as pulse diagnosis and tongue diagnosis.
• Develop personalized TCM treatment plans for customers based on their medical conditions, including herbal prescriptions, acupuncture, cupping therapy, spinal alignment, massage therapy and bone setting/chiropractic.
• Offer TCM health consultations and answer customers' questions regarding TCM health preservation and disease prevention.
• Monitor customers' treatment progress and adjust treatment plans for optimal effectiveness.
• Maintain and manage customers' medical records, ensuring accuracy and confidentiality of information.

Company Overview:

HTELite is a leading education center that specializes in preparing students for standardized tests and entry exams for both local and international schools. We are committed to providing personalized guidance and creating a professional yet informal learning environment where students and employees feel safe. Our goal is to be a gateway to academic success and help students reach their full potential.

Core Values:

• Passion: We are passionate about education and empowering students.
• Creativity: We encourage innovative and creative teaching approaches.
• Innovation: We strive to stay at the forefront of educational practices.
• Growth: We foster personal and professional growth for both students and employees.
• Teamwork: We believe in collaborative teamwork to achieve excellence.

Job Description:

We are seeking enthusiastic English teachers with a minimum of 3 years of experience in the education field. Familiarity with the British and American curriculum is highly desirable. The ideal candidate should possess qualities such as perseverance, dedication, and flexibility.

Important note: we are only inviting full time applicants.

Responsibilities:

• Adapt teaching methodologies to cater to individual student needs.
• Engage and motivate students through interactive and dynamic teaching methods.
• Demonstrate proactive behavior and show initiative in the classroom.
• Maintain punctuality and excellent time management skills.
• Exhibit strong communication and problem-solving skills.
• Develop lesson plans and customize them based on students' requirements.
• Provide written feedback on student progress.
• Create and enhance curriculum materials.
• Identify and address learning obstacles.
• Supervise students during peak hours.
• Perform other ad hoc tasks as required.

Requirements:

• Bachelor's degree as a minimum educational qualification.
• A minimum of 3 years of teaching experience. Master's or Ph.D. degree in a Linguistics-related field is an advantage.
• Understanding of the concept of tuition centers as an education and service-oriented industry, prioritizing individual student needs.
• Willingness to work flexible hours, including evenings, weekends, and daytime during peak periods.

Work Schedule:

• Five or six working days per week, based on candidate availability.
• Operation hours: 09:00 to 20:00

Note: Schedule may be subject to change during school breaks and public holidays.

Job Benefits:

At HTELite, we value the hard work and dedication of our teachers. In addition to a competitive monthly salary ranging from 5,000 SGD to 7,000 SGD based on experience and qualifications, we offer the following benefits:

• Attractive incentive programs for full-time teachers.
• Opportunities for career growth and advancement.
• A friendly and supportive working environment.

Location:

10 Anson Road, 32-14/15 International Plaza, 079903, Singapore.

Application Process:

Interested applicants are requested to submit a detailed CV, including current and expected salary, along with a recent photograph to [email protected].

Please note that only shortlisted candidates will be contacted.

We look forward to receiving your application and exploring the opportunity to work together in achieving our mission of providing exceptional education to students.