• Develop individualise care plans for residents.
• Execute the care plan and monitor progress.
• Coordinate care for residents with the relevant stakeholders.

Job Requirements :

• Diploma/Bachelor’s Degree in Social Work, Psychology or Counselling.
• Preferably 1 year of relevant experience in Social Service sector or Healthcare.
• Willing to perform shift work in accordance with the duty roster, Mon to Fri (staggered office hours)
• 8 hours: 8am to 5pm / 8.30am to 5.30pm / 9am to 6pm
• 9 hours: 8am to 6pm / 8.30am to 6.30pm / 9am to 7pm

Check out http://abercare.sg/jobs-vacancies/ for details.

Interested applicants please email your detailed resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504|

• Assess seniors' care needs and formulate individualized care plans.
• Develop and implement programs for the elderly through regular data analysis, coordinate care with stakeholders, and document case notes.
• Facilitate networks, service referrals, participate in case discussions, and provide case management.
• Implement and evaluate new programs, review and initiate improvements.
• Guide volunteers, manage budgets and resources, and collaborate with other organizations to deliver programs effectively.

Job Requirements :

• Diploma/Bachelor’s Degree in Social Work.
• Preferably relevant experience in Social Service sector, working with elderly clients or any related field.
• Proficient in Microsoft Office (MS Word, Excel and PowerPoint).
• Able to work independently and in a multidisciplinary team to meet deadlines.
• Good interpersonal and communication (oral and written skills).
• Good knowledge about the community resources to engage stakeholders.
• Possess some knowledge of programme design, implementation and evaluation.
• Willing to work Mon to Fri 9am - 6pm.

Check out http://abercare.sg/jobs-vacancies/ for more details.

Interested applicants please email your detailed resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504|

Job Description:

- Monitor and supervise dogs during group play sessions, ensuring a safe and enjoyable experience for all guests

- Feed dogs according to specific dietary instructions and administer medication, if required.

- Maintain cleanliness and hygiene of kennels, play areas, and common spaces.

- Overnight Care: Provide overnight supervision and care for dogs staying at the facility, ensuring they are comfortable, secure, and attended to throughout the night.

- Facilitate customer registrations

- Training & coaching provided

Must be able to do night shift, minimum commitment of 3 shifts and 3 months work period.

• Supervises and controls the quality and operations of the center.
• Provide leadership and guidance to the staff, promoting a welcoming, positive, and supportive environment within the center.

Requirements:

• Diploma and above
• At least 2 years of experience in student care.
• Proficient in content knowledge for homework guidance.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Job Description:

Clinical Care

• Assess, evaluate and identify rehabilitation needs of residents; formulate/develop and implement appropriate individualised physiotherapy programmes to facilitate, restore, improve or maintain movement/function.
• Maintain good communication and liaise with various disciplines involved in the rehabilitation process and refer residents to respective professionals for consultation and appropriate intervention.

Training & Development

• Guide, supervise and train physiotherapy students, therapist assistants, caregivers and volunteers on their performance of duties and implementation of programmes, to ensure safe and effective treatment of residents.

Administration

• Ensure that proper documentation is made for all treatment rendered to residents.

Requirements:

• Min Diploma/ Degree in physiotherapy recognised by the Singapore Allied Health Professional Council.
• Fully Registered Therapist with the Singapore Allied Health Professional Council preferred
• Available locations - Tampines, Chinatown, Bukit Batok, Senja, Woodlands

Interested candidates please send your updated resume to:

Attn: Physiotherapist (Elder Care, Office hours/ Island-wide) #HKA

[email protected]

We regret to inform that only shortlisted candidates will be contacted

EA Personnel: Kayley Ng Yin Yi (R1762843)

Company EA Registration Number: Recruit Express Pte Ltd (99C4599)

• Location: Central & West
• Salary: $2400 -$2700
• Duration: 1 year contract (Extendable)
• Mon- Fri 8.30am to 6.00pm

Responsibilities

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements

• Diploma in Business Management or relevant discipline
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

• Supervises and controls the quality and operations of the center.
• Provide leadership and guidance to the staff, promoting a welcoming, positive, and supportive environment within the center.

Requirements:

• Diploma and above
• At least 2 years of experience in student care.
• Proficient in content knowledge for homework guidance.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Job Description:

• Oversee the residents on a daily basis; manage the welfare, discipline, and safety within the institution
• Able to establish appropriate and guiding relationships with residents and be good role models
• To be attentive and look into the well-being of residents by being available and accountable for their whereabouts when on duty
• To participate actively and take ownership of any additional primary/secondary portfolios assigned
• Ensure the safety and security of premises

Job Requirements:

• Min O level and above

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Job Description:

• Oversee the residents on a daily basis; manage the welfare, discipline, and safety within the institution
• Able to establish appropriate and guiding relationships with residents and be good role models
• To be attentive and look into the well-being of residents by being available and accountable for their whereabouts when on duty
• May run small group programs with residents
• To provide close supervision and maintain the residents' discipline in accordance with the daily programmes
• Ensure all records, documentations and correspondence are updated promptly and filed accordingly

Job Requirements:

• N/O levels or Diploma

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Job Description

As a Care Assistant, you are to execute daily care duties, health-being to all Clients in the

Centre.

Client inclusive of:

1) Normal care

2) Dementia care

You are to facilitate small-group scheduled activities daily in the centre to enable all client

-to gain dignity and fulfilment. To work with Care Associate to take up weekly activities mainly for Dementia group client.

Day-to-day operation of the centre:

- Support in basic activities (ADLs – Activities of Daily Living), including

-assistance with personal hygiene, mobility and transfers, toileting, diaper changing,

feeding.

- To monitor clients’ medical and health conditions

- Facilitate small group activities:

o Exercises to seniors’ interest and hobbies (including persons with dementia)

o Perform general housekeeping to maintain the cleanliness and hygiene of

the centres

- Involve daily Disinfection of equipment and facility after use.

Additional Responsibilities:

-Daily updating of Documentation

-Any other duties assigned by your immediate superior to support the centre.

Qualifications:

-ITE – Certificate in Health Care; CoC in Dementia Care & Smart Solutions,

-Or GCE ‘N’/O with/without working experience in Health care environment

-Or PSLE education certificate would require an additional IELTS Certificate, with five years experience working in Health care environment

Job Responsibilities:

• Engage and support the GP partners in the network
• Provide administrative support to department activities and programmes
• Handle financial and procurement related matters for the department
• Collate data and prepare reports for quality improvement
• Perform secretariat duties as and when required
• Perform any other duties as assigned by supervisors and HOD

Job Requirements:

• Min Bachelor Degree
• Min 2 years of relevant work experience in a healthcare setting

Interested candidate, kindly send a copy of your resume to [email protected]



Adeline Lim Xin Ying [R23112000]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

Rules & Responsibilities

• Ensure safe fetching of the students from the school to the Student Care Centre
• Supervising the students (P1 to P6) to guide and ensure their completion of daily school homework.
• Plan and present revision lessons to the students.
• Monitor students daily attendance.
• Ensure the students' wellbeing at the Centre - safety, meals and interacting with their friends.
• Regular liaison with parents/guardians regarding the students' progress and behaviour.
• Assist in other minor duties assigned by the Supervisor.

Requirements

• Minimum 5'O' level with credit in English
• Ability to cover Mandarin
• Passion for nurturing children
• good team player
• Resourcefulness in planning activities that can engage the students

We offer an attractive package with good employee benefits and conducive working environment.

About Restorative Care Department:

The Restorative Care Department is to provide specific services to inmates and their family members with the following objectives:

1. To provide assistance to inmates and their families who are in need of support, at any point during the incarceration phase (e.g. in the areas of financial hardships or managing family-related issues).
2. To provide assistance through aftercare support for releasing inmates who are without family support on their transition back to the community.

Responsibilities:

• Ensure efficient and smooth day-to-day function of the centre
• Provide exceptional customer service through answering the phone, and handling general enquires
• Promote compliance to ethical and responsible data use principles by ensuring necessary data is collected, accurately updated, and maintained in the systems
• Provide administration support and clerical activities for 3 satellite centres (Bedok, Cantonment and Woodlands)
• Ensure timely submission of reports to stakeholders.
• Adhere to the organisation’s financial management and procurement processes
• Maintain strong relationships with stakeholders and partners

Requirements:

• ‘A’ Levels/ Diploma holder
• Service-oriented
• Outstanding communication (verbal and written) and interpersonal abilities
• Pleasant disposition and able to work with others
• Proficient in the use of Microsoft applications (Office 365) and IT systems
• Possesses problem solving skills
• Independent in managing and executing work tasks
• Positive professional attitude, has initiative and is innovative
• Organized and resourceful

Work Location: Cantonment

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

• Supervises and controls the quality and operations of the center.
• Provide leadership and guidance to the staff, promoting a welcoming, positive, and supportive environment within the center.

Requirements:

• Diploma and above
• At least 2 years of experience in student care.
• Proficient in content knowledge for homework guidance.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

You will be part of the Data Collection team to conduct large-scale national surveys. In this role, you will be exposed to a full spectrum of learning experiences such as practical hands-on application of concepts that will be introduced via formal training, as well as interactions with people from diverse backgrounds.

• Complete survey via phone and field visit
• Schedule interview appointments with respondents
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Resolve escalated issues from interviewers and respondents
• Data entry for completed surveys
• Status update report to supervisor
• Deliver highest level of customer experience and ensure a good survey experience
• Any other ad-hoc duties
• 5 days work week, across Mondays to Sundays
• Based on rostering - Different shift timing (AM / PM) Corporate sim card will be provided for making outbound calls however corporate phone will not be provided by the company.
• Working location: Islandwide
• Contract till 31st December 2024 (Renewable basis)

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job/apply/6127

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

• Plan, direct and supervise all operations in the Senior Care Centre.
• Ensure that the Centre's nursing services meet and adhere to regulations and licensing requirements.
• Educate and supervise the conduct of correct nursing practices and high service standards.
• Develop and lead a team of competent and dedicated staff.
• Share leadership in developing a SNM Senior Care Centre that is known for its professionalism, compassion and effectiveness.
• Work with Head of Centre to develop and implement clinical skills development programmes for nursing staff.
• Conduct orientation and clinical skills development programmes for nursing staff.
• Conducts continuous assessment and evaluation of staff’s clinical performance and professional conduct.
• Act as a role model in clinical practice. Initiates clinical quality improvement and research activities to enhance client's care management and improve practices.
• Acts as a resource person for all categories of staff within the Centre.

Job Requirements:

• Candidate must possess at least Diploma in Nursing
• Possess State Registered Nurse license
• Valid Practising License with Singapore Nursing Board
• At least 2 Year(s) of working experience in a Senior Care Centre or at least 4 years or more of nursing experience as a Staff Nurse.
• Possess interpersonal skills and passionate about working with the elderly.

1. COMPETENCY AND PROFICIENCY LEVEL

Must-Have Competencies

1.1 Care Transition in Nursing – Level 3

1.2 Effective Communication in Nursing – Level 3

1.3 Emergency Care Management in Nursing – Level 3

1.4 Health Education Programme Development and Implementation – Level 3

1.5 Infection Prevention and Control in Nursing Practice – Level 3

1.6 Medication Management in Nursing – Level 3

1.7 Patient Care Delivery in Nursing – Level 3

Good-To-Have Competencies

1.8 Emergency Response and Crisis Management – Level 3

1.9 Inter-professional Collaboration – Level 3

1.10 Mobility and Ambulation Assistance in Nursing – Level 3

1.11 Nutrition and Fluids Management in Nursing – Level 3

1.12 Respiratory Care in Nursing – Level 3

1.13 Wound Management in Nursing – Level 3

Critical Core Skills

1.14 Communication - Advance

1.15 Influence - Advance

1.16 Customer Orientation - Advance

1.17 Problem Solving - Advance

1.18 Developing People - Advance

*For more information, please refer to Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this website https://www.skillsfuture.gov.sg/skills-framework/social-service

Working Location: Yishun

1 Year (Renewable)

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records.
• Participate in trainings, tests and audits when required.

Pay Package

• Salary: Up to $2800*
• Yearly performance bonus: Up to 1 month of salary

*Salary to be offered

Patient Service Associate: Salary $2,300 (Include transport and work shift allowances)
Min GCE ‘N’/‘O’ levels with pass in English, with one (1) consecutive year of contact centre and/or healthcare experience.

Senior Patient Service Associate: Salary $2,800 (Include transport and work shift allowances)
Min GCE ‘N’/‘O’ levels with pass in English, with two (2) consecutive years of contact centre and/or healthcare experience OR Min GCE ‘A’ levels or Diploma, with one (1) consecutive year of contact centre and/or healthcare experience

Working hours (Shift and rostered

• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 9:00AM to 6.30PM PM – 12:30PM to 10PM, Shift shall be rostered. - With 1 hour of meal time
• 5 day work week, inclusive of 1 weekend work day

General Requirements:

• Able to speak any 2 languages (English, Mandarin, Malay, Tamil, any other language)
• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Pleasant personality and customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

• Supervises and controls the quality and operations of the center.
• Provide leadership and guidance to the staff, promoting a welcoming, positive, and supportive environment within the center.

Requirements:

• Diploma and above
• At least 2 years of experience in student care.
• Proficient in content knowledge for homework guidance.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

This role provides support to the Operations Manager in driving quality product content and create listings for products sold online on both own platform and marketplace. As a product lister, your duties involve writing content to describe listings, optimizing copy for online search, and creating a streamlined layout. You are also required to support team on operational tasks.

Primary Role

A product lister lists products for sale. In this eCommerce position, you must follow relevant trends, keep inventory, and use proper SEO to make the product listings findable by those searching the internet. You will also improve older listings to maximise sales and ratings. Other necessary skills for becoming a product lister include being able to conduct research and analysis, having solid product knowledge, and understanding the basics of marketing. Proofreading, copy-editing, and computer skills are also beneficial.

Basic knowledge of health & beauty products, along with relevant work experience especially with excellent writing and research skills, as well as an understanding of SEO principles will be preferred.

Part of day to day tasks involving the following:

• Prompt respond to online listing requests from internal and external (brand owners) parties
• Coordinate well within eCommerce team and cross-departments for product listing and launches
• Provide support for other e-commerce operations, and projects when required

Education & Experience

• Degree/Diploma in Business, Marketing or other relevant fields
• Relevant working experience in e-Commerce or product listing roles especially in FMCG industry is preferred.

Personal Attributes

• Meticulous
• Timeliness
• Strong team player with good interpersonal skills
• Passionate about consumer trends and eCommerce

Job Description:

• Execute & conduct age-appropriate curriculum according to the Company’s curriculum framework
• Maintain quality classroom and learning environment that promotes learning in accordance to the curriculum framework
• Forster a trusting and respectful relationship with children and parents by being a positive role model
• Execute daily routine accordance to time schedule
• Maintain minimum admin work for reference / record purpose

Requirements:

• Diploma or Certificate in Early Childhood Care & Education - Teaching (DECCE-T or CECCCE), Diploma in Child Pyschology & Early Education
• Good problem solving and interpersonal skills
• Ability to build good rapport with parents and various stakeholders
• Enjoy and love the company of young children
• Team player
• Preferably energetic, vibrant and child-like!

Job Responsibilities- CC

• Provide post discharge follow-up via a coordinated process of care planning & coordination, telecommunication and telehealth monitoring under the supervision of a Nurse Clinician.
• Manage patients and provide post discharge phone calls.
• Act as a health coach and provide health screening to the residents in the community and health post.

Job Responsibilities- ACC

• As an Assistant Care Coordinator in Community Nursing, you will be required to.
• Provide case management via a coordinated process of care planning and coordination, conduct regular phone call follow up and telehealth monitoring under the supervision of a Care Coordinator.
• Work with the Care Coordinators and nurses to develop and manage care for the patients or residents in the community.
• Act as a health coach and provide health screening for the residents in the community and health post.

Requirements
* Diploma or Bachelor study in Nursing, any AHP, Pschology, Community Care, Health Management & Promotion, Sociology, Social Work, ETC

* At least 2 years of working experience

Apply now by sending your resume to: [email protected] for more enquiries.

We regret to inform you that only shortlisted candidates will be notified.

Tammy Yap | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Looking for an Infant Care Teacher for a prestigious early childhood education brand dedicated to providing exceptional care and education for infants and young children. Their nurturing environment supports the physical, emotional, and cognitive development of every child.

The Role:

The successful candidate will provide a safe and loving environment for infants, supporting their development through individualized care and attention.

Key Responsibilities:

• Provide attentive and responsive care to infants.
• Create a warm and safe environment that promotes comfort and security.
• Develop and implement age-appropriate activities to support infant development.
• Monitor and document infants’ growth and development.
• Communicate effectively with parents about their child’s progress.
• Maintain cleanliness and hygiene in the infant care area.

Qualifications:

• HCIC / CIT + EYDF / ACEY
• Previous experience working with infants in a childcare setting.
• Strong nurturing and caregiving skills.
• Excellent communication and observational skills.

Melody Grace Navarro | EA Licence No.: R1764275

Talents Connect | EA Reg. Number: R1325831

Team Summary

Global Customer Assistance Services (GCAS) Operations provides emergency services to Visa cardholders around the world in more than 30 languages. Our services include emergency card replacement, emergency cash disbursement, reporting of lost or stolen cards, and general inquiries about benefits associ­ated with different types of Visa cards. GCAS also supports Finan­cial Institutions that access Visa Online (VOL) by granting access to content and applications, re­setting passwords, and providing general information.

The services are supported via Voice, Email and Chat channels.

What a Client Care Support does at Visa:

The Client Care Support representative will be part of our World-Class Customer Support team where you will be responsible for supporting card holder’s needs on a variety of Visa products via inbound phone calls. You will complete work according to well-defined policies and procedures while delivering a positive customer interaction. We look for individuals who enjoy working in an environment that is as fun as it is challenging and can ensure that our customers receive world-class service. 

A Client Care Support representative is responsible for Voice Channel only.

In this role, you are expected to:

• Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.
• Collaborate with peers to help cardholders,provide thought-leadership and inspire both customers and peers in a diverse business environment.
• Compliance to Key Control and other policies, including maintaining confidentiality in our secure environment.
• Evaluate the nature of each call and determine the appropriate action to complete the request.
• Answer general customer service questions from cardholders, explain multiple program features, and where appropriate, transfer the customer to the issuing bank to obtain specific account information or transfer the customer to an appropriate Third-Party Service Provider.
• Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
• Provide general information and support on any VISA related topic or product and direct the customer accordingly.
• Provide status update on Emergency Card and Cash requests when customer calls to follow up.
• Ensure smooth delivery set up of Emergency card and disbursement of Emergency cash upon receipt of approval from the banks.
• One Stop Fulfillment of Emergency service with customer and their banks.
• Use several computer programs to respond to customer inquiries.
• Document cases to show action taken.

Why this is important to Visa

This position is akin to a brand ambassador’s role. The role requires one to project the image of the company in the most professional manner. The services offered fulfilled the needs of the customers and bring in revenue to the company.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Team Summary:

Global Customer Assistance Services (GCAS) Operations provides emergency services to Visa cardholders around the world in more than 30 languages. Our services include emergency card replacement, emergency cash disbursement, reporting of lost or stolen cards, and general inquiries about benefits associ­ated with different types of Visa cards. GCAS also supports Finan­cial Institutions that access Visa Online (VOL) by granting access to content and applications, re­setting passwords, and providing general information.

The services are supported via Voice, Email and Chat channels.

What a Client Care Support does at Visa:

The Customer Service Support will be part of our World-Class Customer Support team where you will be responsible for supporting card holder’s needs on a variety of Visa products via inbound phone calls. You will complete work according to well-defined policies and procedures while delivering a positive customer interaction. We look for individuals who enjoy working in an environment that is as fun as it is challenging and can ensure that our customers receive world-class service. 

A Client Care Support is responsible for Voice Channel only.

In this role, you are expected to:

• Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.
• Collaborate with peers to help cardholders, provide thought-leadership, and inspire both customers and peers in a diverse business environment.
• Compliance to Key Control and other policies, including maintaining confidentiality in our secure environment.
• Evaluate the nature of each call and determine the appropriate action to complete the request.
• Answer general customer service questions from cardholders, explain multiple program features, and where appropriate, transfer the customer to the issuing bank to obtain specific account information or transfer the customer to an appropriate Third-Party Service Provider.
• Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
• Provide general information and support on any VISA related topic or product and direct the customer accordingly.
• Provide status update on Emergency Card and Cash requests when customer calls to follow up.
• Ensure smooth delivery set up of Emergency card and disbursement of Emergency cash upon receipt of approval from the banks.
• One Stop Fulfillment of Emergency service with customer and their banks.
• Use several computer programs to respond to customer inquiries.
• Document cases to show action taken.

Why this is important to Visa:

This position is akin to a brand ambassador’s role. The role requires one to project the image of the company in the most professional manner. The services offered fulfilled the needs of the customers and bring in revenue to the company.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Job Description

. Maintain interviews with foreign domestic workers

. Attend to customer inquiries & overseas business partners

. Upload all biodata in the portals

. After sales follow-up services

. Familiar with MOM rules & regulations

. Handles administrative work digitally

Requirements

. Candidates must possess at least 'N' Level Certificate

. A CEI certificate holder*

. At least a year experience in the employment agency*

. Service-oriented and sales-driven personality

*Note : Candidates with no relevant experience or certification may also apply.