Singapore New Set up Schoolhouse - Kindergarten Care Coach / Staff (Welcome Fresh Training provided)

• No experience needed, but direct experience (from other school-based KCares) would be very advantageous
• No experienced Salary start from : S$1,800 - $1,900 for fresh. with certificate and experience can up tp $2400
• Working hours : 10.00am to 7.00pm (Mon - Fri)
• We're looking for people with the SCCEC or ACECCE certificate
• Singapore Citizen, PR or LTVP Priority

Requirements:

• Relevant experience within Kindergarten settings
• Passion for working with children
• Willingness to learn and grow with the organization
• SCCEC or ACECCE Certified would be an advantage

Our Organisation:

A leading provider of quality student care and preschool care services.

Highlights:

• Competitive salary with CPF and bonuses
• Opportunity to work with Children
• Conducive working environment

Responsibilities:

• Interacting with and supervising children aged 4 to 6 years old
• Designing and implementing diverse developmental and captivating activities
• Instilling positive values while providing guidance to children
• Creating a safe and healthy environment in accordance with KCare Programme standards
• Establishing rapport and engaging in discussions with parents regarding their children's progress and accomplishments

Benefits:

• Competitive salary based on qualifications and experience.
• Yearly increment and bonus based on personal and company performance

Location : Woodland

Interested please send resume to whatsapp + 65 86537112

Only the candidate who's in shortlist will get notification

Job Choices Solution Pte. Ltd

EA No. 24C2254

Ang Hock Ann R24122146

After School Student Care Teacher (Math & Science Subjects)

Basic Salary: $3000 - $3500

Working Hours: Mon - Fri | 12pm - 7pm (44hrs/week)

Working Location: Sembawang

Job Responsibilities:

• Implement the program for the class in accordance with the policies, guidelines, framework and philosophy of the centre.
• Guide primary school children (primary 1 to 6) to ensure completion of daily homework
• Keep accurate records of children’s progress and address each child’s educational and developmental needs on an individual basis to the best of your ability.
• Responsible for the preparation and upkeep of teaching resources, arrangement, appearance and learning environment of the classroom.
• Maintain and build relationships with children and parents.
• Conduct franchise unique enrichment programmes.
• Being an inspiring role model with a creative spirit and a champion (positive) mindset.
• Ensure safety and timely transfer of students from school to student centre
• Ensure safety of children within the premises
• Any other ad-hoc duties as delegated by Centre Director

Job Requirements

• Diploma or higher in Math or Science.
• Minimum of 2 years of teaching experience with primary school students.
• Able to teach primary school subjects (Preferably Both Math & Science)

Email: [email protected]

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

Looking for meticulous persons who wish to join us, in the death trade as an administrative assistant to help support us in serving bereaved families in times of need.

Responsibilities:

Job Duties

• Data entry
• Editing of notice and photo
• Printing of collaterals
• Replying to family texts as and when possible
• Doing up invoices and chasing of payments when needed
• Perform administrative duties such as filing, data entry, scanning, sorting /compiling of documents, and etc..
• To assist in all other ad-hoc administration matters as and when required.

Requirements

• Computer literacy (Microsoft Office Skills - Words, Excel, PowerPoint) and use of Google Drive.
• Good communication and interpersonal skills.
• Willing to learn and be proactive in work.
• Able to multitask and work independently.
• Prior experience as an office administrator, office assistant or relevant role would be an advantage.
• Preferably able to start immediately or within a short notice.
• Prior experience in accounting roles is an added advantage.
• Familiarity with Adobe Photoshop, Canva or other editing tools is also an added advantage.
• Class 3 driving license is an added advantage.

Others:

Please send your resume via whatsapp to +65 9489 2424

Only shortlisted candidates will be contacted.

To find out more about us and what we do, visit our website at https://www.singaporefuneralservices.sg/

Job Responsibilities:

• Setting up and preparing the necessary equipment and materials for different dental services.
• Assisting the dentist during treatment.
• Ensuring safety and comfort of patients.
• Educating clients on dental procedures and post-operative care.
• Updating patient records on the computer using relevant software.
• Keeping clean and sterile for all needed equipment.
• Complying with all dental ethical guidelines including all rules on confidentiality and Data Protection.
• To carry out any other duties as requested by colleagues to ensure that patients receive a high quality of patient care.
• Perform administrative duties such as filing, data entry, checking mail and stock-taking.
• Perform other duties as may be assigned from time to time, such as assisting in preparing, sterilising and maintenance of dental instruments and clinic facilities.
• Training will be provided.

Job description

• Perform daily operational duties at outpatient clinic
• Registration of patients and provide customer service
• Process prescription accurately and dispensing of medicines
• Process of billing transactions under different government schemes
• Manage inventory and replenish of medicines and consumable items
• Operate Clinic Management System

Requirements:

• Singaporean Only
• Preferably Entry Level specialized in Healthcare - Nurse/Medical Support & Assistant or equivalent
• Dispensing and chaperone experience would be preferred
• Familiar with MOH regulatory requirements for Clinic will be an added advantage
• 5.5 days office hour

Check Aber Care Website for more details.

Interested applicants may email your updated resume to [email protected].

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA | Registration No. R24119504

Position title : Afterschool Care Teacher

• Location: Woodleigh
• Working Days: 5.5day
• Working Hours-Monday to Friday 1030am to 7pm
  - Saturday 9.30am to 1.30pm
  
• Salary : $2,200 - $3,400

Interested applicants can also send your resume to WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Job Responsibilities

• Implement the program for the class in accordance with the policies, guidelines, framework and philosophy of the centre.
• Guide primary school children (primary 1 to 5) to ensure completion of daily homework.
• Keep accurate records of children’s progress and address each child’s educational and developmental needs on an individual basis to the best of your ability.
• Responsible for the preparation and upkeep of teaching resources, arrangement, appearance and learning environment of the classroom.
• Maintain and build relationships with children and parents.
• Conduct unique enrichment programmes.
• Ensure safety and timely transfer of students from school to student centre.
• Ensure safety of children within the premises.
• Any other ad-hoc duties as delegated by Centre Director.

Job Requirements

• Diploma or higher in any discipline with minimum of 2 years of teaching experience with primary school students.

Singapore New Set up Schoolhouse - Student Care Supervisor

• Student age duration: Primary School aged students
• At least 1 year of direct experience as a supervisor (not assistant supervisor) in a school-based student care
• Gross Salary : S$2,800 - $3,400
• Working hours : 10.00am to 7.00pm (Mon - Fri)
• Certificate or license : None
• Singapore Citizen, PR or LTVP Priority

The Organisation:

Our School-Based Student Care Centres provide a caring, conducive and safe environment for children whose parents are unable to look after them during the day because of work commitments. We look forward to grooming the next generation of students via our holistic enrichment programme.

Requirements:

• At least 1 year(s) of working experience in the student care/education industry is required, preferably in position of Supervisor not assistant or deputy Supervisor.
• Strong planning and organization skills
• Effective communications and classroom management skills
• Love working with children.
• Good interpersonal skills
• Proven leadership skills to lead a team of teachers.
• Experience working with students and engaging them.
• Dedicated and committed.

Jobscope:

• Manage the daily operation of the centre.
• Handle administrative duties – student and staff record, correspondence with clients and stakeholders, collection of fees.
• Oversees the staff’s welfare, Staff duty roster and supervise & guide staff in Classroom Management.
• Conduct monthly Staff meetings to plan programmes for the centre.
• Perform any other duties assigned by the Cluster Head
• Manage the centre daily operations and provide the necessary support and guidance to the SCC coaches.
• To liaise with the SCC Coaches & work closely with Teaching Excellence to provide the necessary support and feedback.
• To motivate and work with the team towards achieving excellence and to meet centre target(s) and key performance indicators.
• Supervise activities to achieve developmental objectives. Daily administration - attendance, grade records, health, and safety, etc.

Benefits:

• Competitive salary based on qualifications and experience.
• Yearly increment and bonus based on personal and company performance

Location : Woodland

Interested please send resume to whatsapp + 65 86537112

Only the candidate who's in shortlist will get notification

Job Choices Solution Pte. Ltd

EA No. 24C2254

Ang Hock Ann R24122146

Product Development and Management Executive (Cosmetic)

Working location: Pasir Panjang

Working Days: 5 days work

Working hours : 9am - 6pm
Salary Range: $3500 to $4200

Responsibilities:

1. New product planning:

• Analyse industrial trends, market data and customer insights to derive constructive ideas and information for the purpose of NPD.
• Define product competitive positioning and unique selling proposition (USP).

2. New product development (NPD):

• Responsible for entire NPD process; from concept initiation to completion, for both new product and reformulations.
• Take the lead in close collaboration with cross functional teams such as Regulatory, Marketing, Supply chain, Contract manufacturers, R&D and Quality, for seamless on-time delivery of products.
• Source for contract manufacturers and liaise with formulators to develop new product; be the main contact point with these suppliers for NPD/ formulation discussions.
• Review formulas and ingredient/ design statements for new product that is compliant with regulations.
• Familiar with the concept of product challenge test, stability, and compatibility studies.
• Research market prices, create accurate product costing data and propose product pricing.

3. New product introduction:

• Conduct product training to regional trainer/marketing team and key leaders of salesforce.

4. Post-launch product management:

• Analyse product performance and identify actions required.
• Manage product feedback and propose technically sound customer-centric reply.
• React to necessary corrective and preventive actions (CAPA) raised by Quality.

5. Contribute for and implement standard procedures (in compliance with industrial standards and QMS requirements) for any product development and management activities or as assigned.

Requirements:

• Degree in Cosmetic Science or Chemistry.
• Minimum 2 years of experience in product development/ management in the cosmetic and skin care industry.
• Bonus if candidates have prior experience with beauty/personal care/medical device.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description:

• Assist to prepare full sets of accounts for clients and prepare monthly financial reporting.
• Provide professional client service and ensure that reporting deadlines are met.
• Prepare/Review month-end payments and online banking transactions.
• Prepare/Review GST report and filing.
• Financial statement preparation and liaison with the audit.
• Prepare to submit XBRL.
• Compute year-end compensation returns (such as Form IR8A) and monthly payroll.
• Perform other related accounting duties assigned by superior

Requirements

• Possess a Degree in Accountancy or equivalent. Candidates with ACCA background are advantageous.
• 2 to 5 years of experience in handling full set of accounts
• Good knowledge in IFRS

To submit your application, please apply online [email protected] or call +(65) 6513 3297 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Description:

• Handling invoices and updating SAP records.
• Managing payment runs
• Support in the month-end closing accounts
• Monitoring and responding to AP/AR mailboxes

Requirements:

• Minimum a Diploma or relevant finance certificates
• Knowledge in SAP and in the healthcare industry will be an added advantage
• Proficient in Microsoft Office

To submit your application, please apply online [email protected] or call +(65) 6226 1472 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Key Responsibilities:

• Responding promptly to group chats with bereaved family members.
• Answering phone calls and ensuring timely follow-ups.
• Editing and printing of funeral collaterals.
• Recording and managing receipts.
• Opening and processing invoices.
• Creating video montages.
• Coordinating with suppliers and vendors.
• Booking cremation slots and handling necessary permit applications.
• Maintaining a clean and organized office environment.
• Managing and packing inventories.
• Performing other ad hoc duties as assigned.

Requirements:

• Minimum qualifications: Polytechnic diploma or A-Level graduates.
• Must be quick to respond, responsible, and able to work independently.

Work Arrangement:

• 6-day work week with flexible working arrangements after completing training.
• A minimum of 3 days per week must be spent in the office.

Additional Information:

• Comprehensive training will be provided during the first month.
• Salary increment upon demonstrating good performance after the first month.

Looking for Dental Assistants to join a Dental Clinic that is digitally driven and be part of our fantastic and lively team! With 5 years current clinical dental working experience preferred. Able to rotate roles to do front desk discharging duties.

Must be able to work in a team with teamwork and be proactive with initiative which is crucial.

A good and honest work attitude is of paramount importance.

Able to keep track of products and supplies.

Job Types: Full-time, Permanent

Salary: From $3000 per month

Benefits:

• Dental insurance
• Professional development

Schedule:

• Monday to Friday
• Saturday availability

Supplemental pay types:

• Attendance bonus
• Overtime pay
• Performance bonus

COVID-19 considerations:

Full PPE, Barriers at counter, routine Alcohol Disinfectants, Distancing measures

Experience:

• Clinical: 5years minimum

Work Location: One location

JOB DESCRIPTION

· Ensure smooth-running of daily operations at K-Care Centre inside a Primary School

· Mentor and supervise team of K-Care Officers to ensure compliance to SOPs, safety and health standards

· Take a class and conduct prescribed indoor/outdoor modular activities whenever needed

· Maintain and build rapport with various stakeholders, especially school and parents

· Handle administrative duties related to the K-Care Centre (e.g. fees collection, registration and withdrawals, administering of subsidy applications)

· Handle emergencies and administer first aid, where applicable

REQUIREMENTS

· Diploma in Early Childhood Care and Education – Teaching (DECCE-T)

· At least 2 years of relevant experience in a preschool setting, preferably in a senior teacher/supervisory/leadership role

· Child First Aid

WORKING HOURS

9.5-hours shift between 7am to 7pm (Mon to Fri)

You will be responsible for the following:

• Conduct initial consultation with participants using data gathered from a digital health platform
• Create and implement personalized health plans that are aligned with lifestyle goal(s) set by General Practitioner (GP) utilizing digital tools and resources
• Use data and analytics to track participant progress and adjust plans as needed
• Monitor participant adherence to the program and encourage continued participation
• Provide ongoing support and guidance to participants through virtual coaching sessions and personalized nudges
• Communicate effectively with participants via phone and nudges
• Maintain accurate and confidential client records
• Consolidate and routinely update the list of existing acitivties available within the community and amongst partners
• Stay up-to-date with the latest digital health technologies and trends
• 
  

Requirement

• A diploma or equivalent in qualifications in Science/ Public Health/ Social Science with 2 years relevant experience.
• Preferred at least 1 year working experience in customer service sector and comfortable handling phone calls.
  Contract till 30 Sep 2025
• Salary up to $3000

Job ID: L84VR43V

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd
20 Cecil Street, #08-09, Plus Building, Singapore 049705
Tel: 69509745

EA Licence Number: 02C4944
EA Registration Number: R1108448
EA Personnel: Tan Lili Gesse

JOB DESCRIPTION

• Plan and conduct both indoor and outdoor activities for primary school students
• Ensure students' welfare and safety are being taken care of
• Supervise students to ensure completion of homework and that spelling revision is done
• Liaise with parents and form teachers to provide feedback on students' behavioural and learning progress
• Handle administrative duties as assigned

REQUIREMENTS

• Min. GCE “O” level and above
• Able to lead and manage primary school students
• Able to communicate well with parents and students
• Some relevant working experience in a related field

WORKING HOURS

• Normal school term working hours: 11am - 7pm (Mon - Fri)
• School holiday working hours: 8-hour shift between 7.30am to 7pm (Mon - Fri)

Job Description

• You will be involved in patient management, team based care, education, research and audit activities for the benefit of our patients.
• Be part of the healthcare system in playing an active role in developing an end-to-end approach to meeting the challenges of an aging population and increasing demand for medical services.
• Demonstrate good diagnostic assessment to the patients and perform any other duties as directed by the Head of department

Requirement

• Full Registration with the Singapore Medical Council
• Possess good communication and interpersonal skills

To submit your application, please apply online [email protected] or call +(65) 6226 1472 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd

EA License No: 17C8900

Duties:

• Evaluate patients' progress and prepare reports that detail progress

• Test and evaluate patients' physical and mental abilities and analyse medical data to determine realistic rehabilitation goals for patients.

• Select activities that will help individuals learn work and life-management skills within limits of their mental and physical capabilities.

• Recommend changes in patients' work or living environments, consistent with their needs and capabilities.

Requirements:

• Diploma / Degree in Occupational therapy

• Competent in carrying out functional assessments and trainings

• Able to conduct worksite assessments and job coaching

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Salary : $2,500 - $3,300
Location: Buangkok
Working hours: 4 days (Monday - Sunday) rotating shift

• Day Duty shift - 7.30am to 7.30pm
• Night Duty shift - 7.30pm to 7.30am

Job Responsibilities

• Plan and supervise the care of residents
• Develop and implement programmes and activities for the well-being of residents
• Put up monthly interview records for residents
• Ensure proper maintenance of the Home's equipment
• Ensure the cleanliness of the Home premises

Job Requirements

• Diploma in psychology , social work , counselling or relevant field
• Willing to work rotating shifts including night shift and weekends
• Training provided

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Summary

• Salary up to $3300
• Yearly performance bonus
• 5 days work week
• Location: Tampines
• No experience / fresh grad are welcomed to apply! (with Cert)
• Career stability & progression

Responsibilities:

• Ensure the classroom and play areas are safe and childproofed
• Attend to the basic needs of infants such as feeding, dispering and napping
• Engage infants in activities and experiences that stimulate infants' senses
• Talk, sing and read to infants to promote language acquisition
• Observe infants for sign of illness, discomfort, or developmental issues and report to the parents
• Maintain open and regular communication with parents about their infants' daily routine and milestones
• Encourage and reinforce good behavior through praise and gentle guidance
• Other ad hoc duties assigned

Requirements:

• Possess relevant certificate in infant care (HCIC / ACEY)
• No experience is welcomed to apply!

Your recruiter for this job: Stella
WhatsApp me @ 8772 4117 for a prompt response to your enquiry!

Stella Aw Yong See Hui | R24121552
Recruit Now Singapore Pte Ltd | EA No: 21C0845

Working Days: 5 days | 9am - 6pm | Central Area

Responsibilities:

• Oversees brand integrity, messaging, and strategy alignment across all stages in the marketing funnel and marketing campaigns.
• Brainstorm and manage overall digital marketing strategy to drive lead acquisition and increase online presence.
• Measure and report on the performance of digital marketing campaigns and assess against ROI goals.
• Liaise with digital media and identify opportunities for media coverage fit for the brands.
• Copywrite in English language and transcreate (mainly Chinese language to English language) for content in different formats, tones and channels; work with relevant functions for assets suitable for content.
• Consistently conduct knowledge research, brainstorm for new ideas and track trending topics to develop interesting content.
• Work with internal stakeholders to optimise content and copy for advertisement considering keywords, business objectives and budget.
• Collaborate with internal stakeholders to develop product positioning and marketing direction for products; contribute to product naming.
• Manage corporate social media accounts such as Instagram, Facebook, Tiktok, Youtube, etc., including content development, posting, building following, community nurturing, social listening/ monitoring and responding to feedback, enquiries and comments, to increase brand awareness, engage customers, and gather insights.
• Update marketing materials, maintain content asset database and communicate regularly with regional marketing teams.
• Collaborate with marketing and product teams internal stakeholders to and contribute to product positioning and marketing direction for products.
• Assist in other marketing events and activities, when required.

Tee Xin Li Reg No: R24121619
The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Summary & Benefits:

• MOE Primary School Syllabus
• 14 days annual leaves
• NO Weekends
• 10am - 7pm / Rotating shift 7am - 7pm during school holidays
• Centre Location: Boon Keng, Holland Village

Job Responsibilities:

• Delivering and presentation of lesson content to students.
• Supervising of students (P1-P6), ensuring that they complete their daily homework.
• Ensuring the safety of the students at all times.
• Ensuring the safety of the children during transfer from their schools to the centre.
• Any other duties as assigned.

Requirements：

• Experience in working with children will be an added advantage.
• No experience needed as training will be provided.
• Minimum GCE 'O' Levels or Diploma in any discipline

Interested candidates please send your updated resume to [email protected] or whatsapp 89223320

Cloud Recruitment Pte Ltd 23C1888 Cheralyn R23112542

Childcare / Infant Care Educator (AOP or Private Preschool)

• Working Day : 5 Day
• Location : Island-wide Hiring (Less travel time)
• Childcare Salary : $2,800 - $4,200 (Depend on Experience!)
• Infant Care Salary : $2,500 - $3,800 (Depend on Experience!)

Requirement

• Required LON certified L2 / L1 (childcare) or EY2 / EY1 (Infant Care)
• (Childcare) - Possessed Diploma in Early Childhood Education or equivalent qualification
• (InfantCare) - Possessed Advanced Certificate in Early Years (ACEY) / Higher Certificate in Infant Care (HCIC)

Responsibilities:

• Monitoring learning progress of students
• Building good rapport with parents, staff and students
• Provide a safe and secure environment for children to feel comfortable
• Guide, motivate and monitor Assistant Teacher/Classroom helpers in carrying out their tasks
• Follow assigned work shift patterns of the center.
• Perform other related duties as required

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

After School Student Care Teacher (EL, Math & Science subjects)

• Basic Salary: $3000-$3500
• Working Hours: Mon-Fri | 12pm-7pm 44hrs/week
• Working Location: Sembawang Shopping Centre
  
  Job Responsibilities:
• Implement the program for the class in accordance with the policies, guidelines, framework and philosophy of the centre.
• Guide primary school children (primary 1 to 6) to ensure completion of daily homework
• Keep accurate records of children’s progress and address each child’s educational and developmental needs on an individual basis to the best of your ability.
• Responsible for the preparation and upkeep of teaching resources, arrangement, appearance and learning environment of the classroom.
• Maintain and build relationships with children and parents.
• Conduct franchise unique enrichment programmes.
• Being an inspiring role model with a creative spirit and a champion (positive) mindset.
• Ensure safety and timely transfer of students from school to student centre
• Ensure safety of children within the premises
• Any other ad-hoc duties as delegated by Centre Director

Job Requirements

• Diploma or higher in Math or Science.
• Minimum of 2 years of teaching experience with primary school students.
• Able to teach primary school subjects (Preferably Both Math & Science)

☎️ Whatsapp +6588278652 (Hym)

As a Senior Executive/Assistant Manager, you are responsible to support the day-to-day operations of the Care and Call Centre (CareHub) to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will work closely with stakeholders and the CareHub team including Call Centre Officers (CCOs) who are helming CareHub, to draft, develop and implement requirements (including IT systems) and collaborative workflows and SOPs to bring plans into reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives. You will ensure that CCOs are properly trained and supported by a relevant knowledge management system to support handling of enquiries in the most professional and timely manner.

You will have the opportunity to support the developmental plans and partnerships of CareHub by driving and facilitating conversations with stakeholders and community partners to further develop CareHub and review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem.

Another key accountability is data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a timely manner. You are passionate about service and innovation with a quality improvement mindset and shall play an active role in sustaining the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Support the day-to-day operations of the CareHub including being the point of escalation when required, in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Support in the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Facilitate collaborative conversations and change management with presentation slides internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Support in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Risk management incorporated in workflows and SOPs
6. Ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
7. Data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a concise and timely manner
8. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
9. Keep abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements

• Good bachelor’s degree in any discipline.
• Preferably with relevant Contact Centre / healthcare and operations related experience
• Have experience with project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data, visualize and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Possess Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualization / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)