Customer Care Specialist (5 Days) #65881
11 months ago
Job Description
Industry/ Organization Type: Manufacturing/ Production
Position Title: Customer Care Specialist
Working Location: Tampines
Wo..
Job Description
- Industry/ Organization Type: Manufacturing/ Production
- Position Title: Customer Care Specialist
- Working Location: Tampines
- Working Hours: 5 days (8 AM-5 PM)
- Salary Package: Basic Salary + AWS + Variable Bonus
- Duration: 1-Year Contract (Convertible to Permanent)
Key Responsibilities
- Focus on order processing, order fulfilment till delivery in promptly and accurately manner.
- Acknowledge customers’ email on queries/feedback/ order placement within one working day.
- Follow up with customers to ensure high-level satisfaction and determine future requirements.
- Ensure that customer's complaints/ feedback are well investigated, resolved, and escalating the complaints/feedback aptly to Senior and working with Regulatory & QSHE swiftly & independently.
- Ensure the availability of certificate of analysis/compliance, applying for inspection status.
- Prepare, generate, and disseminate customer's reports in timely and accurate manner.
- Collect and sustain sales data and database of customer contacts.
- Maintain good filing and retrieval system to ensure easy access to work documents, when needed.
- Recommend management systems improvement measures to the Superior.
- Comply with management systems procedures.
- To follow the company’s procedures, safety rules and measures stated in the WSH Risk Assessment.
- Not to engage in any unsafe or negligent act that may endanger yourself or others working around you.
- Use of personal protective equipment provided, to ensure safety while working.
- To participate in protecting the environment, preventing pollution, complying with applicable requirements as identified in the policy statements and promoting sustainable practices.
- Other duties as assigned.
APPLY NOW!!!
- Excellent communication skills.
- Competent with MS Office and computer skills.
- At least 1 year of Customer Service working experience.
Kindly apply through ANY of the following methods:
- Submit your application by clicking the APPLY button;
- Email your resume to Job(at)anradus.com.sg. Kindly indicate #65881 on the email subject.
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