Afterschool Care Teacher

• Location: Woodleigh Mall
• Working Days: 5.5 day work week (1 day Weekday off , 1 day Weekend)
• Working Hours (up to 44hrs/week)- Monday to Friday 1030am to 7pm, Saturday 9.30am to 1.30pm
• Salary : $2,200 - $3,400

Responsibilities:

• Implement the program for the class in accordance with the policies, guidelines, framework and philosophy of the centre.
• Guide primary school children (primary 1 to 5) to ensure completion of daily homework.
• Keep accurate records of children’s progress and address each child’s educational and developmental needs on an individual basis to the best of your ability.
• Responsible for the preparation and upkeep of teaching resources, arrangement, appearance and learning environment of the classroom.
• Maintain and build relationships with children and parents.
• Conduct unique enrichment programmes.
• Ensure safety and timely transfer of students from school to student centre.
• Ensure safety of children within the premises.
• Any other ad-hoc duties as delegated by Centre Director.

Requirements:

• Diploma or higher in any discipline with minimum of 2 years of teaching experience with primary school students.
• Able to teach primary school subjects (English Language / Math / Sciences / Chinese Language).

Interested personnel kindly contact WhatsApp :+65 9299 4753 (Marcus)

OR

Email to : [email protected]

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibities

• Support the activities of special needs students and/or child in the Centre.
• Support and supervise the student's activities in the Centre and engage them actively during the SCC operating hours.
• Assist to upkeep and maintain the SCC facility.
• Support and work with the Centre Supervisor for the smooth operations of the Centre
• Assist the Supervisor and management in meeting the student enrolment targets and profit goals.
• Support and help the children in their SPED academic, social, personal hygiene, music, art and motor skills to promote the students’ physical, mental and social development.
• Assist and work with the Supervisor to upkeep and maintain the facility.
• Conduct weekly inspection on the premise and ensure that that it is compliance with existing APSN/regulatory (MSF) requirements
• Assist and recommend instructional materials and teaching aids needed to facilitate the teaching of our students
• Ensure that food are administer to the students in accordance to proper food handling and hygiene practice in accordance to HACCP requirements.
• Work with the Centre Supervisor and ensure the safety and well-being of each individual child.
• Observe children to detect signs of ill health or emotional disturbance and to evaluate progress.
• Maintain an appropriate atmosphere of safety, learning, and fun.
• Assist the Centre Supervisor on student enrolment, expense, manpower, operations and etc.
• Engage the children under the Centre care and perform classroom-teaching duties in accordance to the curriculum developed by APSN
• Supervise the student’s activities in the Centre and engage them actively.
• Work with the Centre Supervisor and reporting to school leaders on SCC matters, according to the requirements of Ministry of Education.
• Work with parents/teaching staff regarding student behavioral or learning problems, and recommends methods of modifying inappropriate behaviour and encouraging learning experiences.

Requirements

• Min Diploma with 1-3 years of relevant working experience in the social service sector. Entry level candidates are welcome to apply.
• Preferably candidate with Diploma in community and social services (or any other equivalent or higher certification)
• Applicants with WSQ certification is of an added advantage (WSQ Introductory Student Care Centre)
• Certification in First Aid (CPR & AED) and WSQ Basic Food Hygiene is of an added advantage
• Good communication and interpersonal skills.
• An innovative team player that is dynamic, self-motivated, pro-active, and mature

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic.

RESPONSIBILITIES

This is a new role which encompasses nursing and therapy support duties for Care Associates, training will be provided.

Essential duties and responsibilities:

• Support senior for basic activities of daily living (BADL), including assistance with personal hygiene seniors mobility and transfers, toileting, diaper changing and showering
• Monitor health status and vital signs of seniors
• Curate and facillitate programmes catered to seniors (e.g. activities could include baking, art and craft, exercise and cognitively stimulating games), including seniors with dementia and mental health issues
• Supervise and and assist elderly when practicing exercises and functional activities
• Carry out duties / procedures as assigned by nurses
• Perform general housekeeping to maintain cleanliness
• Perform Nasogastric (NGT) tube feeding for seniors
• Administer subcutaneous insulin injections
• Perform Basic Wound care (Stage 1)
• Serve pre-packed medication, assist with eye-drops and apply prescribed topical medication as instructed by nursing staff
• Assist in mobility assessments
• Other duties as assigned

Working hours:

Monday - Friday (2 shifts) 

• AM - 7.30am to 4.30pm
• PM - 12.30pm to 9.30pm

• Certificate/ training in Healthcare preferred
• Relevant working experience, preferably in social service sector or healthcare industry an advantage
• Able to work well in a team environment, caring and have a passion to serve the elderly
• Computer literate and proficient in MS Office

• Proactive
• Good team player who is caring and with a passion to serve seniors

Afterschool Care Teacher

• Location: Woodleigh Mall
• Working Days: 5.5 day work week (1 day Weekday off , 1 day Weekend)
• Working Hours (up to 44hrs/week)- Monday to Friday 1030am to 7pm, Saturday 9.30am to 1.30pm
• Salary : $2,200 - $3,400

Responsibilities:

• Implement the program for the class in accordance with the policies, guidelines, framework and philosophy of the centre.
• Guide primary school children (primary 1 to 5) to ensure completion of daily homework.
• Keep accurate records of children’s progress and address each child’s educational and developmental needs on an individual basis to the best of your ability.
• Responsible for the preparation and upkeep of teaching resources, arrangement, appearance and learning environment of the classroom.
• Maintain and build relationships with children and parents.
• Conduct unique enrichment programmes.
• Ensure safety and timely transfer of students from school to student centre.
• Ensure safety of children within the premises.
• Any other ad-hoc duties as delegated by Centre Director.

Requirements:

• Diploma or higher in any discipline with minimum of 2 years of teaching experience with primary school students.
• Able to teach primary school subjects (English Language / Math / Sciences / Chinese Language).

Interested personnel kindly contact WhatsApp :+65 9299 4753 (Marcus)

OR

Email to : [email protected]

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Student Care Teacher

Basic Salary: $3000-$3500
Working Hours: 44hrs/week
Working Location: Farrer Park

Job Responsibilities:

• Implement the program for the class in accordance with the policies, guidelines, framework and philosophy of the centre.
• Guide primary school children (primary 1 to 6) to ensure completion of daily homework
• To teach / guide children for their chinese language subject homework
• Keep accurate records of children’s progress and address each child’s educational and developmental needs on an individual basis to the best of your ability.
• Responsible for the preparation and upkeep of teaching resources, arrangement, appearance and learning environment of the classroom.
• Maintain and build relationships with children and parents.
• Conduct franchise unique enrichment programmes.
• Being an inspiring role model with a creative spirit and a champion (positive) mindset.
• Ensure safety and timely transfer of students from school to student centre
• Ensure safety of children within the premises
• Any other ad-hoc duties as delegated by Centre Director

Job Requirements

• Diploma or higher in Chinese Language Study.
• Minimum of 2 years of teaching experience with primary school students.
• Able to teach primary school subjects (Chinese Language)

Interested personnel kindly contact WhatsApp :+65 9299 4753 (Marcus)

OR

Email to : [email protected]

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

We are seeking suitable candidates with the heart and the resilience to serve in the home health services team.

Job Responsibilities

• Plan and facilitate home health services for clients
• Develop and implement patient-centred care plan to home care clients
• Perform evidence-based nursing interventions according to client’s care plan such as monitoring of vitals, medication management, wound care management, handle feeding tube, urinary catheter and other procedures
• Perform basic health screening of client and make referrals as necessary
• Monitor for early signs and/or deterioration of client’s conditions with appropriate physiological assessments and observations
• Practise safety and infection control precautionary measures
• Maintain timely and accurate documentation of clients’ progress and collation of data
• Coordinate with other care disciplines for care integration and transition
• Engage clients and caregivers in education and management of health conditions
• Participate in medical emergencies or crisis situations as appropriate
• Manage and monitor medical supplies, equipment and consumables inventory
• Liaise with Community Relations department in management of volunteers, facilitation and coordination of CIP from schools / corporate groups, development and maintenance of corporate partnerships
• Prepare monthly data report
• Any other relevant/appropriate duties as assigned

Job Requirement

• Registered Nurse with a Diploma/ Degree in Nursing with minimum 3 years of relevant nursing experience. Those with more experience will be considered for the Senior Staff Nurse position with supervisory duties
• Competent to independently provide nursing care according to protocols established
• High integrity, resilient, passionate about nursing and helping others
• Effective communications and interpersonal skills and able to communicate in dialects with non-English/Mandarin speaking clients
• Strong team player, resourceful and systematic
• 5-day work week to be scheduled according to operational needs. Working hours could be either 8.00am-5.00pm/ 8.30am-5.30pm/ 9am-6pm

Only shortlisted candidates will be notified.

We are looking for people, who are passionate about education and nurturing young children, to join our team!

If you are cheerful, optimistic and loves children, come join us!

Positions available: Student Care Teacher for primary school children (English, Chinese, Math & Science)

Job Description

• Manage students and proactively respond to their developmental needs
• Ensure classroom discipline and safety of children at all times
• Deliver and present lesson content to children
• Provide guidance and supervision for Primary School children on the completion of daily homework and spelling
• Plan and prepare enrichment programmes/ activities with other teachers
• Regular liaison with parents regarding children's progress and behaviour
• Assist with other administrative tasks
• Make a difference to our students' developmental years

Requirements & Qualifications

• Possess genuine love to care and mentor children
• WSQ Student Care or qualifications in field of community & social services is an advantage
• For teachers, minimum 1 year of relevant working experience.
• Good communication skills and must be team player
• Great sense of responsibility

Interested applicants, please send in your resume. Do include your reasons of leaving, expected salary, last drawn salary and date of availability to commence work.

We seek your understanding that only shortlisted candidate will be notified. Thank you.

Positions :

Infant Care Teacher ( Chinese Language / English Language Teacher)

Benefits :

· Established Childcare centre located at TAMPINES (5 mins to MRT)

· Good career prospects and developments

· Attractive remuneration packages, bonus and benefits

· Salary range from $1,800 to $3100) Depending on qualification and experience and posting)

Job Requirements:

· Must possess at least one of the following Early Childhood certification:-

1. Advanced Certificate in Early Years (ACEY)

2. Certificate In Infant & Toddler Care (CIT)

3. Higher Certificate in Infant Care (HCIC)

4. DPL Certificate (L1 or L2)

· Registered with ECDA as EY1 or EY2 Or L2 or L1

· Good communication and interpersonal skills

· Fresh graduates are welcome

· Able to commence work soon is preferred.

· To work as a team

ATTRACTIVE MONTHLY INCENTIVE PAYOUT and other Incentives and benefits

Call Cecilia at 90690910 or resume to email:[email protected]

Salary: $2300 to $2,800
Working hours: Mon to Fri (8.30am to 5.30pm) | Sat (Occasionally, half day)
Working Location: Orchard Boulevard

Role descriptions:

• Looks after a group of elderly clients assigned with quality care & companionship
• Ensures clients follow the activities in the daily program
• Leads and participates in group activities with clients
• To Provide Personal care and hygiene, including Medication Reminders, Oral Feeding & Toileting, Manual transfer to and from wheelchair or geriatric chair
• Vital Signs Measurement and Monitoring
• Gives utmost care and passion towards clients and staff
• Fully committed to ensure safety in all activities
• Adheres to all administrative activities
• Follows all processes, procedures and guidelines
• Follows instructions to assist clients with simple exercises
• Prompt in reporting of incidents and deviations to Centre Manager
• Retains and expands of client base.
• Supports other Care Executives (teamwork)

Requirements:

• Relevant Healthcare experience
• Healthcare Assistant Certification preferred.
• CPR/AED certification is added advantage

Loh Suet Yan Reg No: R22108031

The Supreme HR Advisory Pte. Ltd. EA No: 14C7279

Child Care Centre Housekeeper

To ensure the centre is left in a clean, hygienic, safe and secure state at the end of shift, ensuring all hazards have been removed and doors secured.

Duties and Responsibilities

To sweep and mop floors daily.

To clean, dust and disinfect sinks, basins, countertops, toilets, mirrors, windows, doors and floors, tables and chairs

Ensure toilets and hand wash basins throughout the centre are stocked toilet paper and hand soap.

To empty all waste, rubbish and recyclables in the appropriate disposal area.

To ensure all cleaning products are stored safely in the designated cupboards.

Experience, Qualifications and Training Requirements

Attend, participate and support during staff briefings, meetings and events as assigned by Principal

Updating of job knowledge through on the job training,

To be aware of and act within the guidelines of AceKidz risk assessment

Knowledge and Skills Required

Show a willingness to undertake additional roles to meet the needs of the centre and other duties as required within the scope and spirit of the job.

Please send your resume to [email protected]

We are hiring Contract to Long Term Dialysis Care Associate to work in reputable healthcare organisations!

Islandwide dialysis centres Needed

Work near home, no experience required, training will be provided

Job Description:

- Checking and calibration of equipment

- Preparation of dialysis machine

- Removal of medical consumables items from dialysis machine

- Machine disinfection / Chair clean-up

- Weekly cleaning of dialysis chair and machines

- Labelling routine/adhoc blood test tubes

Requirements:

· Able to multi task and work in a fast paced environment

· Job requires frequent walking and standing.

· Must be able to perform shifts (including weekends )

Apply now by sending your resume to: [email protected]

or call Tammy Yap at 8178 6641 for more enquiries.

We regret to inform you that only shortlisted candidates will be notified.

Tammy Yap | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

• Many Locations to choose from – near to your residing area
• Good Career Advancement with good benefits - AWS/Performance Bonus

The Challenges:

• Perform Routine Care and take care of infants from 2 to 18 months
• Ensure the safety and well-being of the infants
• Plan and execute lessons plans and activities for the infants
• Documentation of infant daily and weekly progress

What It Takes:

• Certificate in Infant Toddler Care, Higher Certificate in Infant Care & Advance Certificate In Early Years
• Candidates undergoing Part Time HCIC and ACEY evening course can apply
• Minimum 2 years of working experience in similar setting
• Passion to serve and someone who put children first

Interested Applicants, please submit a copy of your updated resume (in MS Word Format) and send to [email protected]

Talents@Work Pte Ltd (21C0501)

Joshua (R22107946)

*We regret to inform that only shortlisted candidate will be notified. Thank you

Student Care Supervisor

Location: Jurong Point / ONE Holland
Centre operation : 10am to 7pm (School day) | 8.30am to 7pm (School Holiday)
Working timing: 35 hours per week (school day) | hourly basis base on package
Salary : $2200 - $2800

Purpose of the Job:

• Provide children with care, stimulating environment to learn, supervision and guidance during the after school hours and school holidays.
• Plan, coordinate and execute programmes during Term and School Holidays.
• Help children grow in all aspect of life - emotional, social, physical, intellectual and spiritual.
• Ensure the safety, security and well-being of students at all times.

Job Description:

1. Manage a group of about 20 students (7 – 12 years)
2. Ensure students finish school homework (give spelling drills, prepare them for test/examinations – e.g. students do more practices on assessment books, ensure completed exercises in assessment books are marked, ensure corrections done)
3. Supervise and guide the student with their school work as well as life skills (play, hygiene and meal time)
4. Plan and conduct child appropriate social and recreational activities and holiday programs
5. Ensure the safety, security and well-being of students
6. Address classroom disciplinary issues using positive disciplinary technique
7. Prepare/organise and execute/conduct creative learning activities and outings as required
8. Support the holistic development of students in alignment with organisation’s goals
9. Fetch students from a nearby school to the Centre
10. Handle administrative classroom management tasks
11. Maintain regular communication with student’s parents
12. Foster good working relationship with students, parents and team members

Interested personnel kindly contact WhatsApp :+65 9299 4753 (Marcus)

OR

Email to : [email protected]

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Responsibilities:

• Prepare lesson plans with objectives and learning outcomes that will engage children and to meet varying needs and learning styles of children.
• Collaboration with all teaching staff to achieve high standard of teaching and caring to children.
• Plan and prepare class projects, field trips and other experiential activities.
• Develop and shape children’s character and moral values.
• Responsible for the upkeep of classroom and centre’s environment.
• Build and maintain relationships with parents.

Job Requirements:

• Possess at least Diploma in Early Childhood Education or Higher NITEC in Early Childhood Education
• Creative and inspiring.
• Good communication and interpersonal skills

Epworth Community Services is a Social Service Agency (SSA) that helps at-risk children and youths from needy and disadvantaged families. We want to create a better world for them so that they can develop their potential. Our work focuses on promoting the mental well-being of children and youths by building strong families and imparting skills for resilient living.

We are a registered charity, a full member of the National Council of Social Service (NCSS) and an Institution of a Public Character (IPC).

With a vision to enable Strong Families, Resilient Living, Beautiful Minds. Our work focuses on promoting and supporting the mental well-being of children and youths through building strong families, and by imparting abilities and skills for resilient living.

In Epworth, the diversity of our services provides many opportunities to match your professional and personal aspiration in the social service sector. We believe that people are our greatest asset and every individual has talent and ability that can be developed to their fullest potential.

We are seeking for creative and mature individuals to join us as full-time or part-time student care teachers.

_________________________________________________________________________________________________

Job Responsibilities

• Ensure students’ welfare and safety are well taken care of at all time
• Supervise students to ensure completion of homework and that spelling revision is done.
• Plan and conduct character development programmes and activities to support the holistic development of the children
• Maintain discipline and classroom management while engaging the children in fun developmental activities and learning lessons
• Address and counsel student behaviour as needed
• Responsible for responding to parents’ queries at the centre
• Collaborate with colleagues and stakeholders, including parents and community partners, to help children learn and develop their potential

Job Requirements

• Possess minimum O Level, with preferably 1 year of relevant work experience (fresh graduates or mature candidates are welcome to apply too!)
• Have interacted with children over the years and love to explore new grounds and experiences in working with them
• Able to implement creative ideas, activities, and stimulating lessons to encourage students’ participation in classroom activities
• Responsible, self-motivated, and able to work well in a team setting
• Passionate and patient about working with children to provide an environment of care in an after-school care setting

Other Information

• Location of workplace: Newton (10minutes walk away from MRT station)
• Working hours: Monday to Friday - 10:30am to 7pm (not required to work on weekends)
• Flexible work arrangement is available for those who can commit a minimum of 3 working days per week.
• Attractive remuneration package which comprises of fixed and variable bonuses
• If you want to join us in making a difference in the lives of children and youths, do submit your application, and we will contact you for future opportunities. Your information will be kept in strict confidence.

If you want to join us in making a difference in the lives of children and youths, do submit your application, and we will contact you for future opportunities. Your information will be kept in strict confidence.

Main Responsibilities

• Assist teachers in implementing a holistic and developmentally appropriate early childhood curriculum for K2, K1, N & PG level
• Provide a safe and clean learning environment for the care and development of children in the centre
• Support teachers in implementing activities by preparing apparatus and equipment to support the various curriculum areas
• Deliver quality service to meet the needs of children and families

Working Conditions

• 5.5-day work week: Mon-Sat (alternate Sat)
• Attractive remuneration and staff benefits
• Location - Clementi, Hougang

Requirements

• WSQ Advanced certificate in Early Childhood Care and Education or ITE Higher Certificate in Early Childhood Education
• Obtained ECDA recognized certification
• Knowledge of current early childhood care and education development theories, research and practices
• Demonstrate good active communicative skills
• Team player with strong interpersonal skills.
• Work well with children and families

We are looking for people, who are passionate about education and nurturing young children, to join our team at PlayFACTO School (Bedok Reservoir)

If you are cheerful, optimistic and loves children, come join us!

Positions available: Student Care Teacher (English, Chinese, Math & Science)

Job Description

• Manage students and proactively respond to their developmental needs
• Ensure classroom discipline and safety of children at all times
• Deliver and present lesson content to children
• Provide guidance and supervision for Primary School children on the completion of daily homework and spelling
• Plan and prepare enrichment programmes/ activities with other teachers
• Regular liaison with parents regarding children's progress and behaviour
• Assist with other administrative tasks
• Make a difference to our students' developmental years

Requirements & Qualifications

• Possess genuine love to care and mentor children
• WSQ Student Care or qualifications in field of community & social services is an advantage
• For teachers, minimum 1 year of relevant working experience.
• Good communication skills and must be team player
• Great sense of responsibility

Interested applicants, please send in your resume. Do include your reasons of leaving, expected salary, last drawn salary and date of availability to commence work.

We seek your understanding that only shortlisted candidate will be notified. Thank you.

As a Beauty Advisor, your key accountabilities will be to recommend and assist customers in selecting the ideal product suitable for their individual preferences and needs. You will also be expected to build and maintain good relationship with customers to ensure customer retention.

Responsibilities: -

· Attend to customer request and enquiries on skin-care or cosmetic products

· Recommend the ideal beauty product to customer according to their individual preference through knowledge sharing

· Maintain good relationship with customers to build customer loyalty

· Basic housekeeping of work area

· Assist in retail operations, e.g. stock take

· May be required to be involved in new beauty product launches and related events

Knowledge & Skills: -

· Possess good communication & interpersonal skills and is a team player

· Pleasant disposition & well-groomed

· Effective communication skills in English and preferably Mandarin to communicate with Mandarin speaking customers

Key Results/ Measures: -

· Retail sales target achievement

· Customer relationship management – maintain and create new customer profile

· Ensure inventory management for individual counter

· Ensure excellent customer service is given to the customers (e.g. product knowledge)

Education & Experience: -

· Minimum Secondary educational level

· Experience in beauty, skin care or cosmetic products will be an advantage

· Excellent customer service and sales oriented

· Willing to commit to retail operational hours

• Deliver high standard of nursing care to our renal patients.
• Perform initiation of dialysis, patient and machine monitoring during dialysis, and termination of the dialysis procedure.
• Nursing intervention to avoid complications, decreasing the need for hospitalisations.

Requirements:

• SNB Registered
• Diploma in Nursing with relevant working renal experience.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Job Responsibilities:

• Handle customer service hotline across all areas
• Answer enquiries and provide information
• Able to handle complaints and troubleshoot problems
• Escalate cases that do not fall within FAQs to the relevant and correct parties
• Follow-up on outstanding cases and perform call-backs to customers if necessary
• Update call logs and reports to ensure daily, weekly and monthly SLAs are being consistently met.

Requirements:

• Candidate must possess at least GCE "O" Level, A level, Professional Certificate/NITEC/Diploma in any field
• Must be comfortable working in Call Centre Environment
• Able to work under pressure with minimal supervision
• At least one year of relevant Customer Service and/or Call Centre experience
• Training will be provided

Job Responsibilities:

• To establish partnerships and SOPs with partners
• Loves to interact with people
• Assist Programme Executive to write reports, draw flow charts, write minutes and producing power point slides and presentations
• Running of Centre’s programmes
• Other administration work etc.

Job Requirements:

• Min. Diploma/ GCE ‘A’ Level
• Good communications and adept at social interactions
• Good IT skills, able to use Microsoft office effectively
• Meticulous
• This position is on contract basis

Work Location: Bukit Batok

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

Requirement

1. Minimally Nitec qualifications in IT related disciplines
2. Minimum 1 year Customer Service Experience in technical or non-technical call center environment
3. Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
4. Able to provide minimally 2 language support – English + Tamil, Malay or Mandarin.
5. Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
6. Basic computer skills and proficiency in typing are also important.

SECTION A: POSITION SUMMARY

• The 1st Level Support is required to provide 1st point of contact for customers and provide excellent customer service to address their inquiries, concerns, or complaints.
• Answering incoming calls and making outbound calls to customers.
• Manage incoming emails.
• Provide Live-Chat support.
• Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
• Ensuring accurate and complete documentation of customer interactions and transactions in the system.
• Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

As part of the Nursing Workforce for the Vanguard Senior Care, the Community Care Associate will assist the Senior / Staff Nurse in the delivery of required and optimal level (quality care) of healthcare services, based on the defined care model, to clients in the Vanguard Senior Care.

Work Location: Tampines / Woodlands / Senja / Bukit Batok Care Home

• Attend to basic nursing and general care needs of clients
• Conduct group activities for the clients
• Ensure the safety, comfort and well-being of the clients
• Work with the therapists on implementation of new activities
• Work with nurses to maintain a safe and clean environment
• Participate in quality improvement committee, and serve as a role model Any other duties as assigned by the CM (VSC) and Senior/ Staff Nurse

Requirements

• GCE N level
• Preferably attained training in either of the following courses:

a) WSQ Higher Cert in Healthcare support (Nursing Care)

b) ITE Approved Training Centre Healthcare (Home Care) program

• Good communication and interpersonal skills. Ability to converse in major dialects is an advantage
• Strong organisation abilities
• At least 1 year of experience, preferably with experience in rehab services or nursing homes or community care settings.

Job Scopes

1. General cleaning of the premise including vacuuming and moping, washing of toilets and other cleaning duties set out by the Centre Manager

2. Ensure cleanliness and neatness of outdoor space such the car porch and playground area

3. Washing and cleaning cooking equipment and eating utensils

4. 44 hours per week

5. Islandwide

6. Salary depends on experience

The Quality Division drives efforts to uplift the quality of care and promote a culture of continuous improvement in the Community Care sector.

Within the Division, the Quality Systems & Planning team conducts research and identifies quality indicators, standards and useful tools that could be applied to the Community Care sector. The team’s current focus areas include quality measurement, quality assurance and building a quality culture within the Community Care sector, working closely with AIC Divisions, Community Care Organisations (CCOs), Regional Health Systems, Ministry of Health (MOH), and other stakeholders.

1. Drive and manage programmes and initiatives, which include a quality assurance programme, aimed at raising standards of care in the community care sector. This includes

a. Planning, executing and managing a pilot to implement a quality assurance programme and drive the adoption of suitable international standards with a few CCOs

b. Managing the budget, procurement and contract matters with the appointed international standards body (ISB)

c. Assist in the development of the evaluation approach for the pilot as well as data collection for the programme evaluation

2. Identify areas for capability building following the assessments conducted by the ISB and develop relevant resources with the aim of enabling the CCOs to address the areas for improvement and work towards achieving the standards.

3. Identify and propose changes to the quality assurance programme, if required, after the evaluation to enable us to better meet the intended objectives and extend the programme to more CCOs in the sector. This will include

a. Securing funding to support more CCOs as they embark on quality assurance

4. Drive and manage initiatives to support CCOs to meet the new regulatory requirements set out by MOH, which may include reviewing and putting in place training programmes to strengthen CCOs’ organizational capabilities.

5. Drive and manage quality planning efforts for the community care sector, which will include co-developing strategies and initiatives with the CCOs to uplift quality of care.

Job Requirements:

· At least 6 to 8 years of relevant experience

· Experience in a planning or quality role and knowledge of the community care sector would be an advantage

· Strong project management skills and is self-motivated and proactive

· Effective interpersonal and engagement skills

· Strong written and verbal communication skills

· Passion for quality and ageing issues