Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire IT Service Management Officer (SMO) - Messaging. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract

Job Description – IT Service Management Officer (SMO) – Messaging

You should have proven track records in areas of Stakeholder management, IT Service Management, IT Configuration Management, Incident Management, IT Security Management and IT Security Compliance & QA Management.

If you thrive on being part of delivery and transforming the clients’ operation, then this is the position for you. Your 'hands-on' knowledge, vast exposure and wealth of experience either in vendor and/or user environments, coupled with a driven and self-motivated personality, will ensure your success.

Responsibilities

1. Service Management
2. Configuration Management
3. Incident Management
4. IT Security Management
5. IT Security Compliance & QA Management

The following are the activities in each scope of work:

Service Management

• Monitor and report on the SLA/KPI of the in-scope systems, grouped under the System Family, to the client
• Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project delivery and maintenance support.
• Monitor and update client on operation concern and/or compliance matters and propose resolution.
• Provide monthly summary and/or progress report on systems health, statuses, risk status and status of CR/SR and System Problem.
• Conduct and/or participate in management update meetings - CCC, Operations, Service Review, Audit and Management Meeting.
• Review reports from Operations & Support (O&S) project teams within the System Family
• Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise.
• Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.
• Prepare Management plan and submit compilation to the Client annually

IT Configuration Management

• Periodically review IT asset inventory (hardware, software, network equipment, network attached equipment and end-points) records maintained and updated by Client appointed Asset Officer.
• Maintain oversight and review the Obsolescence at System Family Level.
• Prepare and submit report to Client

Incident Management

• Lead investigation and resolution of incident
• Conduct root cause analysis and recommend improvement solution for recurrent incident to Client

IT Security Management

• Schedule security scan for identified systems according to policies and verify all vulnerability rectifications are satisfactorily performed.
• Conduct Security Review on System Access and administration patterns weekly, and report unusual or suspicious activities, if any, to SMO Head Office.
• Track, mitigate and deploy patch security vulnerabilities accordingly to the stipulated timeline. Maintain oversight and submit reports on monthly basis.
• Escalate and/or seek Client’s acceptance and approval of assessed risks.

IT Security Compliance & QA Management

• Ensure compliance status of the Systems adheres to applicable standards, polices, directives and guidelines.
• Declare, review and report compliance status to SMO head office annually.
• During audit exercise, work with stakeholders to provide responses and evidence to auditors or compliance related declarations.
• Provide a Rectification Plan on any gaps found.
• Provide rectification plan for issues arising from audit.
• Seek waiver on compliance whenever it is justifiable.
• Ensure all applicable standards, policies, directives, guidelines, deliverables and quality assurance records are filed and kept up-to-date for audit and review purposes.
• Work with Client on system enhancement required for policy changes and audit requirements.

The ideal profile should have / be:

• Degree in Information Systems, Computer Science or equivalent
• More than 5 years of IT project management experience and at least 10 years of IT experience
• Familiar with Software Development Life Cycle (SDLC)
• Experience in IT business analysis techniques
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques
• Able to lead, develop and maintain respectful and trusting relationship
• Working experience with both Microsoft Exchange (2013/2016) and Active Directory in an enterprise environment, including in depth familiarity with Windows Server (2012/2016), Skype for business 2015 and related technologies.
• Knowledge of Microsoft Outlook client support, SMTP mail routing, DNS, OWA is a must.
• At least 3-5 years’ hands-on deployment and support experience in server infrastructure for Microsoft Active Directory, Exchange 2013/2016/2019, Skype for business.
• Candidates are required to handle clients professionally during all interfaces, and are customer oriented, and work effectively both independently and in a team environment.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Deepa Shivakoti

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Responsibilities:
· Influence business unit leadership to make sound strategic decisions for business
· Provide key analysis of strategic concepts plus financial assumptions along with feasible recommendations
· Assisting the management operations, supporting administrative and clerical tasks, and coordinating with other departments for project support to meet the organization's objectives and profitability goals
· Assisted in developing policies and procedures to ensure greater control and accountability of all departmental functions
· Excellent communication, be organized, and have time-management skills to perform duties in a fast-paced environment

Technical Skills and Competencies:
· Active participation in strategic planning process, including development and execution of business campaigns
· To develop negotiation and presentation skills to communicate effectively and clearly to others
· To understand of audience engagement and other business support functions
· To identify key stakeholder relationships, needs and interests, and coordinate with stakeholders on day-to-day basis
· To collate feedback on different media and understand and present the advantages and / or disadvantages of different communications media options
· To develop company business campaigns and enhance campaign awareness and campaign visibility

- Front & Back end operations

- Manpower management

- Training and advise

- Cost budgeting

- Stock & Quality control

- Marketing planning

- Customer service

- Work place safety

- Show responsive and initiative

- Pro- active and willingness to learn

- Good Inter-personal skills

- Display leadership qualities

- Display Creative ideas

Responsibilities:

· Influence business unit leadership to make sound strategic decisions for business

· Provide key analysis of strategic concepts plus financial assumptions along with feasible recommendations

· Assisting the management operations, supporting administrative and clerical tasks, and coordinating with other departments for project support to meet the organization's objectives and profitability goals

· Assisted in developing policies and procedures to ensure greater control and accountability of all departmental functions

· Excellent communication, be organized, and have time-management skills to perform duties in a fast-paced environment

Technical Skills and Competencies:

· Active participation in strategic planning process, including development and execution of business campaigns

· To develop negotiation and presentation skills to communicate effectively and clearly to others

· To understand of audience engagement and other business support functions

· To identify key stakeholder relationships, needs and interests, and coordinate with stakeholders on day-to-day basis

· To collate feedback on different media and understand and present the advantages and / or disadvantages of different communications media options

· To develop company business campaigns and enhance campaign awareness and campaign visibility

Responsibilities:
· Influence business unit leadership to make sound strategic decisions for business
· Provide key analysis of strategic concepts plus financial assumptions along with feasible recommendations
· Assisting the management operations, supporting administrative and clerical tasks, and coordinating with other departments for project support to meet the organization's objectives and profitability goals
· Assisted in developing policies and procedures to ensure greater control and accountability of all departmental functions
· Excellent communication, be organized, and have time-management skills to perform duties in a fast-paced environment

Technical Skills and Competencies:
· Active participation in strategic planning process, including development and execution of business campaigns
· To develop negotiation and presentation skills to communicate effectively and clearly to others
· To understand of audience engagement and other business support functions
· To identify key stakeholder relationships, needs and interests, and coordinate with stakeholders on day-to-day basis
· To collate feedback on different media and understand and present the advantages and / or disadvantages of different communications media options
· To develop company business campaigns and enhance campaign awareness and campaign visibility

- Front & Back end operations

- Manpower management

- Training and advise

- Cost budgeting

- Stock & Quality control

- Marketing planning

- Customer service

- Work place safety

- Show responsive and initiative

- Pro- active and willingness to learn

- Good Inter-personal skills

- Display leadership qualities

- Display Creative ideas

Responsibilities:
· Influence business unit leadership to make sound strategic decisions for business
· Provide key analysis of strategic concepts plus financial assumptions along with feasible recommendations
· Assisting the management operations, supporting administrative and clerical tasks, and coordinating with other departments for project support to meet the organization's objectives and profitability goals
· Assisted in developing policies and procedures to ensure greater control and accountability of all departmental functions
· Excellent communication, be organized, and have time-management skills to perform duties in a fast-paced environment

Technical Skills and Competencies:
· Active participation in strategic planning process, including development and execution of business campaigns
· To develop negotiation and presentation skills to communicate effectively and clearly to others
· To understand of audience engagement and other business support functions
· To identify key stakeholder relationships, needs and interests, and coordinate with stakeholders on day-to-day basis
· To collate feedback on different media and understand and present the advantages and / or disadvantages of different communications media options
· To develop company business campaigns and enhance campaign awareness and campaign visibility

Our client is a Fortune 500 company and a prominent global investment banking, securities, and investment management firm. The role is a 6 months outsource contract starting 1st March 2025.

Department
Corporate Treasury Operations is a sub division of the Operations Division. Primary objectives are to: lead the development of new payments-centric businesses, while building scale and improving agility to adapt to a rapidly changing payment landscape; act as a first line of defense for control and governance to protect firms financial assets; and incorporate differentiated client service to be best in class.

The sub division has a rare opportunity to support products and businesses ranging across existing and new business lines, multiple payment types, and multiple client types, including institutional/franchise, consumer and corporate cash management sectors. We manage a wide range of complex processes, with members developing skills and competencies around cash management (payment controls, bank account management, settlements and reconciliations, claims), change management, regulatory requirements, and industry trends.

Responsibilities

• Manage and optimize operational flows for our client sectors
• Actively assist to develop an overall payments strategy as the industry evolves alongside our business needs. The ideal individual will assist the management team to build our next generation capabilities in the payments space
• Front line interaction with a network of key vendors across cash agent banks as well as central banks.
• Ensuring accuracy and integrity of the firm’s books and records.
• Manage our daily cash payments and receipts for a particular portfolio.
• Work with internal business units to resolve cash settlement exceptions / issues.

Qualifications

• Bachelor’s degree with 2+ years of experience in financial services
• Good organization and multi-tasking skills, ability to work under pressure in a fast-paced environment while maintaining the attention to details
• Solid, detailed understanding of cash payments infrastructure such as SWIFT messages and various local clearing systems in Asia markets.
• Knowledge in the payments control functions such as sanction screening/fraud detection/AML preferred
• Leveraging this payment knowledge, to work closely with our technology and project team to assist with payment system design and re-write
• Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail
• Committed, driven and self-motivated individual who constantly aim to improve the processes and enhance controls.
• Effective team-player with ability to impact and influence across organization and levels

All Curriculum Vitaes will be treated with the strictest confidentiality. By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy at http://bit.ly/3GHgskn and Privacy Policy at http://bit.ly/3W63rp7.

We regret to inform that only shortlisted candidates will be notified.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

RMA Consultants EA License No: 93C4403
Foo Erin EA Reg No: R2196422

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a PEGA Agile Engineer. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB TYPE

Long Term Contract

ROLES AND REPONSIBILITIES

The contracted staff shall manage the operation and support (including enhancements) for various specific HR domain process areas (examples of standard organisation areas like Recruitment, Benefits Management etc ):

The contracted staff shall be responsible for the following:

a. Manage and ensure timely deliverables by the system Maintenance Vendor; ensure deliverables conform to the standards and control defined for the programme; identify and manage risk and mitigation strategies; identify, analyse and ensure resolution of issues; manage change control; track and escalate risks and issues to * PM and Ops Manager; perform project planning with the system maintenance team, Interfacing team, Infra team, etc.
b. Seek Ops Manager’s approval of system changes including funding and implementation and completion of milestone, etc; consolidate and prepare submission for Performance Management Report (PMR)/ Post Implementation Review (PIR) and update * PM and Ops Manager.
c. Manage Change Request (CR). Responsibilities include tracking of CR raised; monitoring the status of CR from requirement initiation to implementation and working with various parties to address issues impeding the progress of the review of CR effort; assessing impact and solution proposed by the system Maintenance Vendor; facilitating users in CR testing and ensuring testing is complete and comprehensive.
d. Provide analysis and consultation services to address operational issues and audit related activities.
e. Coordinate and perform secretariat role for meetings with different stakeholders and internal team meetings.
f. Oversee and participate in requirements gathering and evaluate requirements & design solutions with the system Maintenance Vendor.
g. Facilitate HR systems training for users.
h. Manage Service Request (SR). Responsibilities include monitoring of the SR raised and assessing impact with the system Maintenance Vendor.

Manage System Investigation Request (SIR)/ Problem Report (PR). Track SIRs and system defects reported by users. Ensure prompt resolution is provided by the system Maintenance Vendor to the defects reported, and prompt clarifications are provided for SIRs.
j. Monitor the progress of outstanding tasks to be completed by the system Maintenance Vendor or users; ensure timely and complete resolution of such tasks, deliverables to conform to the standards and control defined for the programme.
k. Monitor and track the closure of follow-ups for batch job failures.
l. Provide support to the system reporting and data patching team on queries from functional perspective.
m. Perform project planning with system Maintenance Vendor, Interfacing team, Infra Team, external systems, etc.
n. Propose, document and implement improvements to the current work processes to achieve increased efficiency and effectiveness or tighten audit issues in delivering the maintenance support services.
o. Review, propose and update changes to the documentation where necessary. Examples of documentation:
i. Requirements specification
ii. Functional Design (FD) specification
iii. Test Packages
iv. Process Steps and Design Documentation
v. Data Patching Impact Assessment Documentation (if any)
vi. Training Materials
p. If necessary, facilitate HR systems training for personnel from specific HR departments.
q. Provide support to Authority in the event their respective Business Process Manager (BPM) from is on absence.
r. The Authority reserves the right to assign any process areas stipulated in this Service Plan to the Supplier accordingly.
s. Any other tasks as assigned by the Authority.

Education Qualification
• The candidate(s) should possess at least a Degree in Computer Science, Information System, Science, Engineering or Equivalent.

Required Competencies
• Good knowledge of information technology, especially in the areas of SAP HCM ERP.
• With SAP HCM ERP knowledge is preferred.
• Good planning and coordination skills.
• Strong writing, verbal communication and presentation skills.
• Good team player, responsible and conscientious.
• Resourceful, independent, responsive and pro-active.
• Proficiency in Office productivities suites such as Microsoft Office.
• Proficiency in ARIS tool is advantageous.
• Good understanding of the data design in SAP HCM is preferred.
• Possess strong interest in investigating and identifying causes of issues, and able to propose solutions to rectify the issue.

Required Working Experience
• At least 4 years of working experience in information technology of which at least 2 years of working experience in SAP ERP.
• Experience in SAP HCM ERP is preferred.
• Experience in SG Government HCM projects is preferred.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Keerthana Ramakrishnan

Avensys Consulting Pte Ltd

EA License 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Responsibilities:

• Manage daily sales operation
• Knowledgeable in purchase orders, delivery orders and able to handle sales orders, quotation & invoices
• Respond to a high volume of inquiries and provide helpful solutions to customer issues
• Connect with existing key customer contacts if needed
• Collaborate with internal teams like Finance, Procurement, Logistics, and Marketing.
• Assist in preparation & submission of relevant reports and documents for tenders
• Attend regular online/offline product training sessions arranged by vendors

Requirements:

• Diploma in Business or a related field.
• Preferably 1-2 years of experience in a similar role.
• Experience with computer hardware, software, or maintenance contracts is a plus.
• Comfortable working in a fast-paced and dynamic environment.
• Excellent at building and maintaining strong relationships with customers and internal team.
• Proficient in Microsoft Office & Excel

• Knowledgeable and skilled in maintenance of SAP/MM modules and related sub modules

• Minimum 2 years of experience in SAP project implementation and support

• Experience in full life cycle implementation projects and end-to-end implementation projects

• Strong knowledge of Business Processes in any kind of industry

• Knowledge of ABAP programming is a big plus

• SAP MM certification is a plus

JOB RESPONSIBILITIES:

- Prospect and promote jewelry products and services to walk-in as well as our online platforms’ customers.

- Engage with customers on TikTok by responding to comments and inquiries.

- Provide after-sales service by following up with customers, soliciting feedback, and offering promotional codes.

- Conduct daily stock counts to maintain accurate inventory levels.

- Handle incoming customer calls and assist as needed.

- Provide client service support for retail network and E-commerce

- Responding promptly to customer inquiries through chat (FB Messenger, Instagram, Carousell, WhatsApp, Emails) and inbound calls.

- Assist in scheduling customers’ jewelry repairs.

- Process E-commerce orders from beginning to end.

- Ability to handle complaints/feedback competently.

- Ensure merchandise and displays are consistently well-presented.

- Any other ad-hoc tasks or projects.

JOB REQUIREMENTS:

• Fresh graduates are welcome to apply and grow with us
• Good spoken English, Mandarin, Bahasa, and another language to speak to clients from multilingual environment
• Service-oriented with strong interpersonal skills
• Passionate about helping others and driving client satisfaction
• Dynamic, energetic, positive, and driven to exceed targets
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Preferably previous e-commerce experience, although not required. A strong learning attitude and a self-motivated drive to excel is important
• General interest in working on different platforms, and a good knowledge of Excel
• Candidates must be willing to work on Weekends and Public holidays

Job Description:

• Maintaining surveillance of activities in and around the premises

• Entry processing of visitors and attending to public enquiries

• Operating building security systems

• Reporting and responding to security incidents

• Participating in emergency preparedness exercises.

• CCTV/Central Alarm Monitoring/ Fire Command Centre Monitoring

Job Requirements

• At least 2-3 years of working experience in the related field is required for this position.

• 6 day work week, day shift, alternate Sat or Sun off

• Strong written and verbal communication skills.

• Good attitude, diligent and willing to learn

• Be physically fit

Job Responsibilities:

• Perform store-keeping duties, including receiving, stock-keeping, and issuing of parts. Conduct local sourcing when needed.
• Assist the Parts Executive in inventory cycle-counting and space planning.
• Provide sales quotations following guided procedures and pricing. Assist the Service team in ordering backorder parts and monitor their progress.
• Handle customer orders and follow up on backorder status.
• Alert your Superior on fast-moving and low stock-level items.
• Maintain a high standard of housekeeping and security in the store and showroom display areas.
• Boost Parts & Accessories sales by offering attentive, friendly service to customers and internal departments. This includes handling customer inquiries through the Parts main line.
• Proactively engage in sales activities, using strong product knowledge to recommend the best sales packages. Assist in sales promotions and events.
• Coordinate with Inventory Administrators, handle cash transactions, and carry out accurate invoicing.
• Complete any additional assignments as directed by Superiors.

Job Requirements:

• Minimum O Level qualification.
• Preferably 2-3 years of relevant working experience.
• Proficient in Microsoft Office.
• Strong interpersonal and communication skills.
• Proficient in spoken and written English.
• Required to work 5.5 days per week.

Working Hours:

• Mondays to Fridays: 8:30 am to 5:30 pm
• Every Saturday: 8:30 am to 12:30 pm

Location: 370 Ubi Road 3 Singapore 408651.

By submitting your resume/application, it is deemed that you have acknowledged and given consent to the collection, use, and disclosure of your personal data as provided in your application by the Company, for the purposes of verification, evaluation, and other recruitment-related procedures in accordance with the Personal Data Protection Act.

Thank you for your submission and we regret that only shortlisted candidates will be notified.

Job Requirements

• Minimum: Diploma in Accountancy
• PC literate and proficient in SAP software
• Hardworking, meticulous, responsible and able to multi-task
• Able to work independently, has initiative and able to work well with all levels of staff
• Able to start work immediately / within short notice will be an advantage
• Good communication skills
• We offer alternate Saturday off (5.5 day week)

Job Description

• Responsible for full set of accounts including consolidation with Colombo liaison office accounts
• Computation of monthly expenses reports for vessels
• Maintaining vessel agents’ account. Checking and matching of all invoices billed
• Counter checking of all suppliers’ invoices and approve them for payment.
• Preparation and issuance of all payments, cheques, bank transfer etc.
• Issue of invoices for vessels’ management fees monthly
• Maintaining vessel owners’ account
• Issue debit/credit notes to vessel owners
• Maintaining cash books for both SGD & USD
• Keep a record of Company’s cash flows
• Liaise with branch office in Colombo with regards to financial matters
• Responsible for integrating Colombo office’s financial reports to arrive at the combined monthly financial reports
• Responsible for quarterly GST submission
• Computation of staff salaries and CPF & bonus for staff
• Prepare IR8A forms for staff annually
• Check on monthly crew salaries and crew sign off final dues
• Arrange monthly crew salaries and other crew related payments
• Prepare management accounts reports
• Responsible for annual audit. Liaise with company’s financial consultant and external auditors with regards to company’s accounts
• Provide supporting documentation for audits
• Liaise with agents in various countries on vessels’ expenses
• Maintain vessels petty cash float
• Checking and arranging payments whilst vessels on dry dock repairs
• Assisting in preparing crew wages, final dues and home allotments
• Arranging crew rational allowances
• Liaising with crew agents with various matters pertaining to our in-house ships’ crews

As an Admin Officer, you process and manage the season parking for managed car parks.

Roles and Responsibilities

· Respond to phone and email enquiries from season parkers.

· Process and update season parkers on requests such as applications, extensions, renewals and terminations.

· Maintain accurate season parking records by preparing invoices, renewal notices, credit notes and collection listings.

. Prepare monthly season car park reports for business units and clients.

Requirements

· At least ‘O’ Levels.

· Proficient in Microsoft Excel.

· Working experience in accounting-related roles is an advantage.

· Possess effective communication and customer management skills.

. Organised and able to meet deadlines.

Roles & Responsibilities：

Making improvement to the running of the business

Deliver quality products and services to meet the expectation of customers.

Conduct monthly inventory checks in operating equipment and supplies

Provide data-driven support for the review and creation of guidelines and policies

Offer support for task forces and working groups, including meeting organization, tracking follow-ups, and progress reporting

Requirements:

Strong organizational, analytical, and communication skills

Good people management skills, strong communication skills and hands-on duties

Desire to work in a fast-paced environment and work well under pressure

Pleasant, mature, outgoing, meticulous with good interpersonal skills

Role & Job Purpose

The Knowledge Management team’s mission is to help Wise achieve Mission 0 through enabling its operational teams to scale and provide excellent service to our customers by building and maintaining a centralised, easily accessible and high-quality knowledge base.

As a Knowledge Management Specialist, you will support the Knowledge Management Lead and the broader Knowledge Management team to ensure operational teams have information & knowledge management mechanisms in place to support the speed of learning, deliver high quality products and services, develop, share, reuse and continuously improve practices across the entire global operational teams. You are going to help coordinate the operational & product related changes and improvements to reduce risks of negative agent or customer experience ultimately contributing towards the Wise mission by dropping cost for operations.

You will utilise your domain expertise and your outstanding capability to create excellent knowledge base articles by following the end-to-end knowledge management lifecycle, mapping and documenting workflows of your given domain (product, currency, or operational area), as well as keeping them up to date; this way contributing to a centralised, easy-to-use knowledge base and an overall better experience for both internal and external customers.

You will support your lead in the implementation of the Knowledge Management Strategy and Framework. You will provide support to your peers by performing quality checks and proofreading content prior to publishing to internal or external customers. You will act as an ambassador for the Knowledge Management strategy and framework, as well as contribute to building a knowledge sharing culture at Wise. You will lead meetings with stakeholders in operational teams and other servicing teams, sharing with them the KM projects and initiatives you are driving.

As a Knowledge Management Specialist you will have the opportunity to learn about industry best practices in the field of Knowledge Management, project management, technical writing, process mapping, article design, building standard operating procedures (SOPs) and contributing to their implementation.

Responsibilities

• Follow and execute on the Knowledge Management Lifecycle (E2E processes) for discovering, capturing, storing, sharing, applying and reviewing knowledge and information across the assigned domain (product or operational team)
• Convert implicit/tacit knowledge to explicit knowledge based on the KM E2E processes
• Identify embedded knowledge and information throughout the organisation, continuously improve it by eliminating outdated processes and establishing new procedures
• Promote knowledge and information sharing
• Lead Knowledge Management Specialist interviews and participate in Knowledge Management Lead interviews
• Serve as a subject matter expert to connect people with the relevant information, resources and knowledge holders in response to requests for information
• Participate and execute on monthly KM review cycles and daily rotation activities
• Document all project related tasks in the KM Jira board and meet deadlines while actively participating in and meaningfully contributing to sprint meetings, stand-ups, opening & closing ceremonies and project related meetings
• Proactively identify and reach out to knowledge holders and SMEs
• Keep knowledge base articles, FAQ content, Quick replies/Admin emails up to date by regularly reviewing the content and design to ensure consistently delivering high quality standards
• Support meeting KM Operational Level Agreements
• Drive KM initiatives and projects on the product and regional level
• Provide proofreading on all KM content prior to publishing
• Perform quality checks on knowledge base articles, FAQ content and Quick replies/Admin emails
• Identify knowledge transfer mechanisms and collaborate with the operational training teams on transferring knowledge and information to the relevant audience
• Collaborate with the QA team on reducing critical errors through driving impactful projects on the product or regional level
• Responsible for tailoring and improving the KM E2E, its operating procedures and design templates for new content creation
• Understand and build success criteria for your projects by building on the Application process thus driving data-based decisions to increase efficiency in operational teams
• Create SOPs for the KM team and document them in the KM handbook

Requirements

• You are a Singaporean Citizen/Permanent Resident of Singapore. Please note that we are unable to sponsor visas for this role.
• You are results driven. You’ve got some experience and expertise in Knowledge Management/ Technical Writing (1-3 years) and how to enable operational teams through an efficient KM strategy.
• You're great at Project Management. You have experience owning impactful projects and getting the buy-ins of stakeholders.
• You are Data Centric. You are able to measure and showcase the impact of your projects/work to your stakeholders.
• You’re passionate. About customer experience, technology and making a difference for people in your work. These aren’t just lines on a job description, you genuinely enjoy what you do.
• You have great attention to detail. You’ll help build and maintain the knowledge base by using your domain expertise. Drive agent satisfaction and implementation projects, based on KPIs for your team and work with all other servicing teams as Continuous Improvement, Product, Training and Quality Assurance.
• You’re a self-starter. With a proven track record of taking individual ownership and solving problems creatively, you’ll design, develop, and document knowledge base articles, FAQ content, Quick replies/Admin emails in your domain while also developing and improving operational workflows in order to enhance efficiency.
• You’re reliable. You’ll be an ambassador for Knowledge Management as you effectively manage, delegate, oversee, or contribute to cross-team projects, no sweat - You’ve also got the ability to multitask and handle a varied workload, and you always take responsibility in challenging situations - In short, you get it done.
• You’re customer-focused. This should go without saying, but this is your guiding light. Our customers come first and we make no compromises on that, so you always have the customer’s best interest in mind and you cultivate this mindset into your teams.

What do we offer:

• Starting salary: 4,650 SGD
• Company Restricted Stock Units
• Numerous great benefits in our Singapore office

Key benefits:

• Flexible working - whether it’s working from home, school plays or life admin we get that flexibility is essential and you’re trusted to do the right thing and be responsible
• Paid annual holiday, sick days, parental leave and other leave opportunities
• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

If you're interested in the position, please apply by submitting your resume. We look forward to receiving your application!

A self-directed team player in the Distribution & Marketing Department focusing on supporting and managing business plans and strategies to promote business growth.

Key Responsibilities include:

• Assist and support the CEO in the following (but not limited to):
• Support in recruitment and outreach efforts
• Review work processes and controls to improve effectiveness and efficiency
• Ensuring all operations are compliant with internal guidelines and regulatory requirements
• Assist in the preparation of business papers of the various financing schemes and incentives
• Monitoring, validating, and reporting on all financing schemes and incentives
• Timely reporting and analysis on all financing schemes and incentives to ensure achievement of plans and objectives
• Provide administrative support and perform any other project and ad-hoc tasks to assist the team
• Support the CEO in various corporate projects and initiatives

Requirements:

• Possess at least a Diploma
• Excellent organizational and time management skills
• Strong written and verbal communication skills with the ability to present analysis and recommendation.
• Good Problem-solving skills
• Excellent MS office skills - Powerpoint and Excel.
• Project Management and Business Analysis skills
• 2-3 years relevant experience
• Ability to work well under pressure and managing tight deadlines in a fast-paced environment
• Capable of managing multiple tasks priorities effectively

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire an SAP Materials Management (MM) Consultant.This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB TYPE:

Long Term Contract

Key Responsibilities & Key Result Areas

Job Description

SAP Materials Management (MM) Consultant

As a SAP MM Consultant you will participate on SAP project implementation, support & maintenance projects within Inventory Management and Warehouse Management functional area.

Project Delivery

• Work on business solutions in SAP/ Materials Management (predominately IM/WM) area

• Contribute to the implementation of IM/WM modules involving customization with UI elements

• Prepare and propose, programs or configures, documents and tests business solution in IM/WM application according to the functional and technical requirements

• Build professional relationships with clients, management and team members to ensure delivery of proposed solutions, support for development of business possibilities and for personal development

• Contributes to high productivity and motivation of working team with the use of communication skills and cooperation

• Prepares functional designs, system configuration, perform relevant testing and deployment of the assigned change requests based on user requirements analysis.

• Good to have with experiences on integration with other SAP Modules, for example Plant Maintenance.

Basic Qualifications:

• The candidate to possess minimum of a Diploma in Computer Science, Information System, Science, Engineering or equivalent.

• Knowledgeable and skilled in maintenance of SAP/MM modules and related sub modules

• Minimum 2 years of experience in SAP project implementation and support

• Experience in full life cycle implementation projects and end-to-end implementation projects

• Strong knowledge of Business Processes in any kind of industry

• Candidate should possess the following skills:

o Excellent verbal and written communication skills

o Team player attitude

o Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority

o Document functional requirements, develop functional specs for program changes, make

o Configuration settings, perform testing, conduct system demos and work with users providing training and testing support.

• Knowledge of ABAP programming is a big plus

• SAP MM certification is a plus

• Candidate should possess these following skill set: -

o Strong ownership – able to plan, monitor and take corrective action on tasks/activities with minimal supervision, out of the box thinking

o Strong solutioning skills

o Strong drive for success – and closure of issues

To submit your application, please apply online or share the updated cv to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Khalid Farooq

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' personal information and privacy policy

We are looking for dynamic individuals with strong selling skills and customer focused mindset to become part of our fast-growing team.

Key deliverables include:

· Generating new sales to achieve assigned sales targets. Managing and driving the business cycle from qualification, proposal, negotiation, contracting and implementation.

· Conducting research and analysis to identify attractive market segments.

· Nurturing strong client relationships to manage client issues, retention and growth.

· Conducting regular business reviews to value add and optimize clients’ travel programs.

· Identifying and supporting opportunities in meeting & incentive groups.

A perfect match profile would include:

· Self-starter with good communication skills.

· Good track record in sales and/or account management in the enterprise space.

· Experience in travel, hospitality, business services industry is a plus.

· Possesses a diploma or degree with at least 1-2 years of working experience

· Familiarity with Salesforce CRM is a plus.

If you are motivated for success and looking to work in a dynamic environment, we invite you to email your CV. Please include your current, expected salary and availability in your submission. All applications will be held in strict confidence.

About Certis

We are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thrive.

We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make our world safer, smarter and better.

Life at Certis

If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a ‘job’, we would love to hear from you.

At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you’re looking to improve a process, or have an innovative idea awaiting a technology solution, we want you to bring your ideas to the table.

We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow – the perfect place for you to grow your career!

Roles & Responsibilities

• Take ownership of the manpower product portfolio, driving strategic product management decisions.
• Ensure precision in costing and pricing strategies during tender processes and quotations to facilitate effective management choices.
• Foster strong collaboration with various departments such as operations, finance, and sales to guarantee consistent and accurate costing.
• Develop innovative pricing strategies, conducting comprehensive scenario and sensitivity analyses to optimize product pricing.
• Perform in-depth market analysis to assess product competitiveness and identify opportunities for improvement.
• Stay informed about market trends, customer needs, and industry best practices to guide product portfolio enhancements.
• Demonstrate flexibility and adaptability by willingly taking on additional responsibilities as needed within the organization.

Skills & Requirements

• Bachelor's degree in Accounting, Finance, Mathematics, Economics, or a related discipline.
• Strong analytical skills with the ability to perform scenario and sensitivity analysis for pricing strategies.
• Excellent collaboration and communication skills to work effectively across departments.
• Detail-oriented and capable of maintaining accuracy under tight deadlines.
• Independent and self-motivated, thriving in fast-paced environments and consistently meeting deadlines.

Recognition & Award

What you can expect from us:

• Work on world-class security projects renowned for their safety, reliability and efficiency
• Commitment to your ongoing development, including on-the-job opportunities, formal programs and assistance with further education
• Community volunteering opportunities
• A competitive remuneration package, featuring performance-based incentives and a medical insurance and dental allowance.

Certis is committed to fostering an inclusive and diverse workforce culture, which is supported by our values. Our aim is to attract, develop and retain a truly diverse and high-performing workforce.

Job Responsibilities:

• Handling feedback or complaints received from tenant/buyer
• Maintaining proper records of feedback or complaints
• Liaise with tenants for renovation submission
• Liaise with tenant / buyer / contractors for necessary works.
• Tracking of reinstatement / repair works / servicing schedules.
• Other ah-hoc duties as assigned

Requirements:

• Minimum Diploma level
• Minimum 2-3 years relevant working experiences in MCST office
• Computer literacy in Microsoft Office.
• Able to start work immediately.
• 5 days work week

• Oversee daily salon operations
• Hire and train beauticians, as needed
• Organize employees’ shifts, considering peak times and seasonality
• Order beauty products, like creams and essential oils and replenish stock
• Arrange for regular maintenance services for all equipment
• Apply hygiene practices across all beauty stations
• Ensure all beauty treatments meet high quality standards
• Maintain staff records, including salaries and working schedules
• Promote services, products and discounts on social media
• Receive payments from clients and track all transactions
• Keep updated records of costs and revenues (e.g. daily, monthly and quarterly)
• Run online competitions and offer discount packages to attract new customers

Roles & Responsibilities：

Making improvement to the running of the business

Deliver quality products and services to meet the expectation of customers.

Conduct monthly inventory checks in operating equipment and supplies

Provide data-driven support for the review and creation of guidelines and policies

Offer support for task forces and working groups, including meeting organization, tracking follow-ups, and progress reporting

Requirements:

Strong organizational, analytical, and communication skills

Good people management skills, strong communication skills and hands-on duties

Desire to work in a fast-paced environment and work well under pressure

Pleasant, mature, outgoing, meticulous with good interpersonal skills