Job Description:

• Responsible in preparing documentation including daily report, monthly progress report, method of statement and work procedure to project manager.
• Responsible in overseeing drawing management and make sure the updated drawings to the clients and subcontractor are issued.
• Assist the project manager or senior project engineer in coordinate with related consultant and quantity surveyor on the change order issued
• Coordinate and work closely with safety personnel to ensure all government and safety regulation are complied.
• Conduct weekly or monthly meeting with sub-contractors to update the progress of work.

Job Requirements:

• Degree in Engineering is required/preferred
• minimum 3 years of Project Management knowledge, skills, experience.
• Good interpersonal and communication skill
• Good organization skill
• Able to multitask
• Able to work under fast paced environment

Job Description

Roles & Responsibilities

• Ensure performance complies with specications, technical clarications, and drawings.
• To guide and supervise on works arrangement and site activity.
• To check all installation drawings and prepare relevant schedule.
• Monitor the daily progress of activities and prepare daily report of the status of each assignment.
• Managing project budgets. Able to work on weekend/public holiday.
• Able to work regularly under rooftop.
• Able to use Microsoft suite of Software including project.
• Prociency in AutoCAD is preferred.
• Good organizational skills and communication skills. Good technical competency.
• Carry out the electrical cabling works, tray & trunking works with installation.
• Experience in integration of the sites.
• Minimum Certicate requirement in Safety Supervisor.
• Candidates with a Diploma in Electrical and Electronics Engineering or above Minimum 10 years working experience on related sites

Job Descriptions & Requirements

1. Technical Expertise and Leadership

Deep Technical Knowledge: Possesses a high level of expertise in semiconductor technologies, processes, or specific product areas. This includes understanding intricate details of semiconductor design, fabrication, testing, or applications.

Guidance and Mentoring: Provides guidance and mentorship to less experienced engineers and technical staff, helping them solve complex problems and develop their skills.

Advanced Problem Solving: Tackles the most challenging technical problems, often involving novel or complex issues that require in-depth analysis and innovative solutions.

2. Project Oversight and Innovation

Project Leadership: Leads high-impact projects or initiatives, ensuring that they align with the company’s technical and business goals. This includes overseeing project execution, managing risks, and ensuring quality outcomes.

Innovation: Drives innovation by researching new technologies, methodologies, or processes. Identifies opportunities for improvement and contributes to the development of cutting-edge solutions or products.

Technical Strategy: Contributes to the development of the company’s technical strategy and roadmap. Ensures that projects and initiatives align with long-term business objectives.

3. Collaboration and Communication

Cross-Functional Collaboration: Works closely with other departments, such as design, manufacturing, and quality assurance, to ensure seamless integration of technical solutions and processes.

Customer Interaction: Engages with customers to understand their needs and provide technical support or solutions. This can involve presenting technical information, addressing customer concerns, or customizing solutions for specific applications.

Technical Documentation: Creates and maintains detailed technical documentation, including design specifications, test plans, and reports. Ensures that all technical information is clear and accessible for stakeholders.

4. Process Improvement and Quality Assurance

Process Optimization: Analyzes and improves existing processes to enhance efficiency, reliability, and performance. Implements best practices and standards to ensure high-quality outcomes.

Quality Control: Ensures that products or solutions meet quality standards and regulatory requirements. Oversees the implementation of quality assurance processes and addresses any issues related to product performance or reliability.

5. Strategic Contributions

Technical Reviews: Participates in or leads technical reviews, including design reviews, feasibility studies, and project evaluations. Provides insights and recommendations based on technical expertise.

Strategic Planning: Assists in strategic planning by providing technical input on new product development, market trends, and technological advancements. Helps define the direction for future projects and initiatives.

1. MUST HOLD ANY DIPLOMA OR DEGREE IN ANY MANNER IN A RECOGNISED UNIVERSITY/BOARD

2. MUST HAVE A MINIMUM OF 5 YEARS OF EXPERIENCE IN THE CONSTRUCTION SECTOR

3. MUST BE FLUENT IN ENGLISH.

4. SHOULD COOPERATE FOR OVERTIME WORKING IF NECESSARY

5. SHOULD FOLLOW SUPERIOR'S INSTRUCTION TIME TO TIME

6. SHOULD BE FAMILIAR WITH SINGAPORE ROAD ROOTS

7. SHOULD HAVE CLASS 3/3C DRIVING LICENCE

8. SHOULD OBEY THE COMPANY RULES AND REGULATIONS

9. SHOULD BE READY FOR LOADING AND UNLOADING

10 SHOULD BE ABLE TO HANDLE THE SITE INDEPENDENTLY

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

We are developing and executing a shared strategic vision for Loyalty & Marketing Services platforms and products that enable Visa to be the world-leading data-driven payments company. As a Data Engineer, you will be part of world-class team of Engineers to define, drive and execute on this vision. We are looking for a self-motivated individual with software engineering skills and expertise with Java, Web technologies & Big data. The candidate will be extensively involved in hands-on activities including POCs, design, development, testing, and documentation. Candidate must be flexible and willing to switch tasks based on team's needs.

Primary responsibilities will include:

• Design and develop mission-critical systems, delivering high-availability and performance
• Work on development of new products and enhancements to existing systems iteratively by building quick POCs and converting ideas into real products
• Work closely with architects, business and technical stakeholders to develop high quality products and services that meet business requirements and expectations while applying the latest available tools and technology
• Instill best practices for software development, and deliver high quality work on tight schedules
• Identify opportunities for further enhancements and refinements to standards and processes
• Coordinate Continuous Integration activities, testing automation frameworks, and other related items in addition to contributing core product code
• Present technical solutions, capabilities, considerations, and features in business terms. Effectively communicate status, issues, and risks in a precise and timely manner

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications

• Bachelors degree, OR 3+ years of relevant work experience.

Preferred Qualifications

• 1 to 2 years of software development work experience along with a Bachelor’s degree, or 2+ years of work experience with an Advanced Degree in a technical field such as computer science, computer engineering, or a related field.
• Solid foundation in computer science with strong competencies in data structures, algorithms, and software design optimized for building highly distributed and parallelized systems.
• Proficiency in Java or Scala with strong design and coding skills.
• Hands-on experience with web technologies including Spring Boot, HTML, CSS, JavaScript, JSON, JQuery, and REST API.
• Practical knowledge of Angular.
• Working experience with Spring and Hibernate frameworks.
• Experience with Apache Spark is plus.
• Familiarity with Git/Stash, Ant, Maven, Jenkins, and Jira.
• Experience with database technologies like DB2, Oracle, SQL Server.
• Knowledge of Unix/Linux operating systems.
• Experience with Agile & DevOps methodologies.
• Excellent analytical and problem-solving skills with a strong automation mindset.
• Capability to handle multiple competing priorities in a fast-paced environment.
• Excellent written and verbal communication skills and the ability to effectively communicate logic and implementation plans to team members and managers.
• Self-starter, quick learner, and detailed and thorough.
• Experience in payment processing is a big plus.

Site Engineer Responsibilities:

• Organizing materials and ensuring sites are safe and clean.
• Preparing cost estimates and ensuring appropriate materials and tools are available.
• Providing technical advice and suggestions for improvement on particular projects.
• Diagnosing and troubleshooting equipment as required.
• Negotiating with suppliers and vendors to ensure the best contracts.
• Authorizing technical drawings and engineering plans.
• Drawing up work schedules and communicating any adjustments to crew members and clients.
• Gathering data, compiling reports and delivering presentations to relevant stakeholders.
• Delegating tasks and scheduling meetings and training sessions where required.
• Completing quality assurance and providing feedback to the team.

Site Engineer Requirements:

• Bachelor's degree in engineering, construction, or similar.
• A driver's license.
• Experience in a similar role.
• Additional certificates or licenses may be required.
• Sound knowledge of Engineering, construction, and design.
• Great leadership and organizational skills.
• Superb project management skills.
• Ability to apply logical and critical thinking skills to projects.
• Great written and verbal communication skills.
• A willingness to learn.

Site Engineer Responsibilities:

• Organizing materials and ensuring sites are safe and clean.
• Preparing cost estimates and ensuring appropriate materials and tools are available.
• Providing technical advice and suggestions for improvement on particular projects.
• Diagnosing and troubleshooting equipment as required.
• Negotiating with suppliers and vendors to ensure the best contracts.
• Authorizing technical drawings and engineering plans.
• Drawing up work schedules and communicating any adjustments to crew members and clients.
• Gathering data, compiling reports and delivering presentations to relevant stakeholders.
• Delegating tasks and scheduling meetings and training sessions where required.
• Completing quality assurance and providing feedback to the team.

Site Engineer Requirements:

• Bachelor's degree in engineering, construction, or similar.
• A driver's license.
• Experience in a similar role.
• Additional certificates or licenses may be required.
• Sound knowledge of Engineering, construction, and design.
• Great leadership and organizational skills.
• Superb project management skills.
• Ability to apply logical and critical thinking skills to projects.
• Great written and verbal communication skills.
• A willingness to learn.

Site Engineer Responsibilities:

• Organizing materials and ensuring sites are safe and clean.
• Preparing cost estimates and ensuring appropriate materials and tools are available.
• Providing technical advice and suggestions for improvement on particular projects.
• Diagnosing and troubleshooting equipment as required.
• Negotiating with suppliers and vendors to ensure the best contracts.
• Authorizing technical drawings and engineering plans.
• Drawing up work schedules and communicating any adjustments to crew members and clients.
• Gathering data, compiling reports and delivering presentations to relevant stakeholders.
• Delegating tasks and scheduling meetings and training sessions where required.
• Completing quality assurance and providing feedback to the team.

Site Engineer Requirements:

• Bachelor's degree in engineering, construction, or similar.
• A driver's license.
• Experience in a similar role.
• Additional certificates or licenses may be required.
• Sound knowledge of Engineering, construction, and design.
• Great leadership and organizational skills.
• Superb project management skills.
• Ability to apply logical and critical thinking skills to projects.
• Great written and verbal communication skills.
• A willingness to learn.

Site Engineer Responsibilities:

• Organizing materials and ensuring sites are safe and clean.
• Preparing cost estimates and ensuring appropriate materials and tools are available.
• Providing technical advice and suggestions for improvement on particular projects.
• Diagnosing and troubleshooting equipment as required.
• Negotiating with suppliers and vendors to ensure the best contracts.
• Authorizing technical drawings and engineering plans.
• Drawing up work schedules and communicating any adjustments to crew members and clients.
• Gathering data, compiling reports and delivering presentations to relevant stakeholders.
• Delegating tasks and scheduling meetings and training sessions where required.
• Completing quality assurance and providing feedback to the team.

Site Engineer Requirements:

• Bachelor's degree in engineering, construction, or similar.
• A driver's license.
• Experience in a similar role.
• Additional certificates or licenses may be required.
• Sound knowledge of Engineering, construction, and design.
• Great leadership and organizational skills.
• Superb project management skills.
• Ability to apply logical and critical thinking skills to projects.
• Great written and verbal communication skills.
• A willingness to learn.

Site Engineer Responsibilities:

• Organizing materials and ensuring sites are safe and clean.
• Preparing cost estimates and ensuring appropriate materials and tools are available.
• Providing technical advice and suggestions for improvement on particular projects.
• Diagnosing and troubleshooting equipment as required.
• Negotiating with suppliers and vendors to ensure the best contracts.
• Authorizing technical drawings and engineering plans.
• Drawing up work schedules and communicating any adjustments to crew members and clients.
• Gathering data, compiling reports and delivering presentations to relevant stakeholders.
• Delegating tasks and scheduling meetings and training sessions where required.
• Completing quality assurance and providing feedback to the team.

Site Engineer Requirements:

• Bachelor's degree in engineering, construction, or similar.
• A driver's license.
• Experience in a similar role.
• Additional certificates or licenses may be required.
• Sound knowledge of Engineering, construction, and design.
• Great leadership and organizational skills.
• Superb project management skills.
• Ability to apply logical and critical thinking skills to projects.
• Great written and verbal communication skills.
• A willingness to learn.

Job Description

• Installation, commissioning, maintenance and testing of equipment.
• Compile field service reports after servicing of equipment.
• Provides product, service, or equipment technical and engineering information by answering questions and requests.
• Maintains product database, entering data.
• Maintains professional and technical knowledge.

Job Requirements

• Diploma in Electrical & Electronic Engineering or higher
• Strong interpersonal skill
• Good analyzing information and verbal communication skills
• Class 3 driving license

Additional Notes:

• Opportunities for overseas training and job.
• On the job training and Safety training will be provided.

Job Description

· Project planning and management.

· Ensure timely completion of projects and execute project tasks within the agreed timescales and budget.

· Responsible for site supervision, safety, resource planning, coordination works and testing & commissioning.

· Plan, coordinate and monitor orders and deliveries.

· Work with sales team to ensure design plan and output meet customers’ requirements.

· Ability to handle combination of projects concurrently at times with respective project technical leads on-site.

· Liaise with customer, vendors, M&E consultants, and project team to ensure quality control, customer satisfaction and projects are completed on time.

· Initiate, implement, and document new processes/ procedures to improve quality, cost, and productivity of the project.

· Liaise with M&E consultants and vendor.

· Adhere to ISO procedures and standards.

· Handle ad hoc assignments or tasks as required.

Requirement

• Bachelor’s degree in project management, business management, or related area of study.
• 5-7 years of experience as a Project Manager or similar position responsible for defining and managing project scope, timelines, profitability, and effective delivery of products or services.
• Experience in managing delivery of customer-facing and internally facing products or services.
• PMI or PMP certification or similar from an accredited organization.
• Intermediate to advanced proficiency with industry-standard word processing, spreadsheet, and presentation software programs.

• managing parts of construction projects
• overseeing building work
• undertaking surveys
• setting out sites
• checking technical designs and drawings to ensure that they are followed correctly
• supervising contracted staff
• ensuring project packages meet agreed specifications, budgets, and/or timescales
• liaising with clients, subcontractors, and other professional staff, especially quantity surveyors and the overall project manager
• providing technical advice and solving problems on site
• preparing site reports and filling in other paperwork
• liaising with quantity surveyors about the ordering and the pricing of materials
• ensuring that health and safety and sustainability policies and legislation are adhered to.

BMS Engineer

Responsibilities

• Design and Implement Lighting Control System and Hotel Guestroom System
• Testing and commissioning of Lighting Control System and SCADA
• Project implementation and Project Management
• General server administration and database management

Requirements

• 1 year working experience in the Lighting, AV, CCTV, Building Automation Industry
• Self-motivated and able to work independently
• Diploma/Degree in Electrical/Electronic/Information Technology/ Computer Science or equivalent.
• Working experience with Lutron, KNX Lighting Control advantageous
• CAD Drawings
• Benefits: Excellent Career Advancement, Attractive Salary, AWS, Bonus

JOB DESCRIPTION

• To manage team of Engineers and provide them technical guidance.
• To perform engineering analysis and prepare calculations complying with Project Design Criteria, codes of practises and company standards.
• To supervise drafters in the production of engineering drawings in order to develop practical and economic designs.
• To participate in the preparation of all project design deliverables including layout drawings, detail drawings, schedules, specifications, data sheets, calculations requisitions, and technical tender evaluations, in accordance with the project requirements and the company procedures and standards.
• To ensure technical integrity of design deliverables.
• To ensure that all document checking and design verification tasks have been completed in accordance with the company and project procedures before formal document issue.
• To ensure conformance with customer requirement.
• To liaise with other consultants and to co-ordinate the discipline activities with the others to achieve the overall project design objectives in the most efficient manner.
• Attend meetings as and when required and prepare minutes of meeting.
• Resolve technical problems at site by liaising with PE directly.
• Prepare tender specifications and assist team to select competent vendor
• Manage site supervisors (RE/RTO)
• Support supervisors in the day-to-day execution of projects
• Undertake learning and development on a consistent and regular basis.

QUALIFICATIONS

• Graduate or post graduate degree in Civil & Structural Engineering from a reputed university. Degree recognised by PE Board will be an advantage.
• The applicant with Professional Engineer (PE) registered is added advantage for this application
• 5 to 8 years of experience with proven track record of successful delivery in infrastructural, building or industrial projects preferably in Singapore
• Conversant with Eurocode design.
• Knowledge of BIM modelling will be an advantage.
• Good interpersonal and communication skills.
• Good written and communication skills.
• Capable of working in multi-cultural environment.

- Able to read mechanical drawing

- At least 2 years working experiences with mechnical ducting, fire suppression, ACMV environment & Gas piping

- Team player

- Able to wor OT if required.

- Able to work 6 days

- Good communication skills

-Monitoring the daily progress of projects.

-Providing detailed updates to project managers or other stakeholders.

-Ensuring team members have the supplies and resources they need to complete their assigned tasks on time and within their budget limits

Resposibilities to Perform testing and commissiong works in train cars

. workshop repair work

· Perform Warranty support, trouble shooting and periodic maintenance

· Perform safe and proper move-in according to procedures

· Tally and check the conditions of parts and accessories

· Support engineering activities

Resolve technical issues related to installation, commissioning, and testing.

Maintain and repair the control systems of the BMS controlled throughout the site as determined by the manufacturers recommended system as detailed by the site management

JOB DESCRIPTION

Report to Project Manager / Site Manager for the Arrangement of work

Liaise with consultants for the submission and approval of materials and shop drawings

Responsible for planning, programming and monitoring of work progress on site Co-ordinate the inspection work by Resident Engineer and clerk of works

Handling technical and engineering problems on site

Ensure site safety and proper execution of site work procedure on site

Monitor and co-ordinate the works of subcontractors Structure and Architectural work

Requirements:

Civil Engineer preferably registered with PE Board

Min 1 – 2 years’ experience

Roles & Responsibilities:

• Designing, implementation, planining on-premises environment to public cloud providers like AWS, Azure, Oracle
• Managing Kubernetes pod rotation, Scaling of Kubernetes deployments, Kubernetes labels and namespaces.
• Monitoring the Application Infra related Incidents/alerts from the multiple monitoring tools like Tivoli, Sensu, Onecheck
• Handling automation via shell scripts
• Responsible for impact analysis and design modifications to existing systems to support new solution
• Provide technical support to software users
• Perform troubleshooting/Automate operations using AWS System Manager
• Collaborate with software engineers to ensure that code is of the highest quality
• Performing the changes related to the application via the servicenow change management tool.

Requirements:-

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 5 to 7 years of experience in software enginner or software development role or similar related role.
• Experience that will demonstrate proficiency and ease with one or more programming languages, scripting languages and operating systems.
• Solid hands-on development experience in technologies like AWS, cloud, oracle ,API and related technology stacks
• Experience in Automation using Slack Bot and Slack API.
• Strong foundation expected in Application hosted in the AWS cloud environment using cloudwatchwolf
• Strong designing, analytical, programming & communication skills needed, along with aptitude for building stable solutions.
• Expertise in Unix Shell scripting and automation via shell scripts.
• Demonstrable experience utilizing object-oriented patterns and design best practices is a strong plus.
• Exposure to tools like Linux(RHEL) , (CENTOS, UBUNTU; Windows servers Client is desired. UNIX skills are required.
• Experience in other AWS services like CDN, EFS, ACM, WAF, Route 53, SES[Email service] Storage Gateway
• Supporting Apache webserver & MySQL

1. JOB DESCRIPTION

Job Title

Sales Engineer

Occupation

Sales & Marketing Engineer

Job Description & Requirements

Job Description:

We are seeking a highly motivated and skilled Mechanical Sales Engineer to join our team. As a Mechanical Sales Engineer, you will be responsible for driving sales and promoting our mechanical products and solutions to customers in Singapore. Your primary focus will be on developing new business opportunities, managing customer relationships, and achieving sales targets.

Responsibilities:

1. Develop and implement effective sales strategies to promote mechanical products and solutions.
2. Identify and target potential customers, including conducting market analysis and research.
3. Build and maintain strong relationships with existing and new customers, ensuring customer satisfaction.
4. Collaborate with the engineering team to provide technical support and product knowledge to customers.
5. Prepare and deliver professional sales presentations and demonstrations to potential clients.
6. Negotiate and close sales deals, ensuring profitable business growth.
7. Monitor market trends and competitor activities to identify new business opportunities.
8. Collaborate with the business development team to develop and execute sales plans.
9. Provide regular sales reports and updates to management.

Requirements:

1. Diploma in Mechanical Engineering or related field.
2. Proven experience in technical sales, preferably in the mechanical industry.
3. Strong customer relationship management (CRM) skills.
4. Excellent negotiation and communication skills.
5. Ability to analyze market trends and identify business opportunities.
6. Knowledge of mechanical engineering principles and products.
7. Demonstrated ability to achieve sales targets and drive business growth.
8. Proficient in presentation skills and delivering persuasive sales pitches.
9. Self-motivated and able to work independently as well as in a team.
10. Singaporean citizenship or valid work permit.

If you are a dynamic and ambitious individual with a passion for sales and mechanical engineering, we invite you to apply for this exciting opportunity. Please submit your resume, along with a cover letter highlighting your relevant experience and achievements.

• Designing, implementing, maintaining and improving electrical products and systems.
• Using engineering software and equipment for computer-aided design and other complex technical tasks including AutoCAD
• Establishing and enforcing construction, installation standards.
• Loading & Unloading
• Overtime Applicable ( Sat & Sunday)
• Performing feasibility studies for industrial, domestic and commercial technical developments.
• Preparing specifications for purchases of electrical equipment and materials.
• Supervising or training project team members.
• Estimating material, labor, or construction costs for budget preparation.
• Maintaining electrical equipment.
• Working with a variety of technicians.

Job Descriptions:

1. Prepare and give technical presentations to explain to customers how the products and services work.
2. Work with the customers and Engineers to ensure the equipment meets the system requirements.
3. Communicate with the sales team to understand consumer demands and offer sales support where necessary.
4. Secure orders, guarantee product standards and assure product delivery.
5. Establish customer rapport and acceptance.
6. Plan for modifications to products to meet consumer demands.
7. Help clients to solve problems with product usage.
8. Recommend new and improved products to the customers and explain how the equipment will be more cost-effective.

Job Requirements:

1. Candidate must possess at least Diploma/Advanced/Graduate Diploma in Engineering & related field.
2. At least 2 Years of working experience in IT or relevant field.
3. Good communication and presentation skill.
4. Able to work independently with minimum supervision.

- Prepare costing for new project

- Prepare shop/As built drawing for submission to authorities using Autocad software

- Prepare documents for the submission of drawings to relevant authorities

- Going out to sites for checking and inspection

- Any other related work assigned by the Company

- NITEC/Higher NITEC in Mechanical or related field

- Familiar with Autocad software/Microsoft Office

- Do not mind travelling to sites

- With working experience prefered

- Able to work and communicate with people from many other countries

BROAD FUNCTION

A dedicated and proactive IT Support Engineer with a strong foundation in supporting environments primarily consisting of Windows devices and the Microsoft 365 suite.

Manage IT assets and responsible for troubleshooting/repair, providing technical support, and ensuring seamless end-user IT operations.

Effectively support the organization's IT needs, contribute to a positive user experience, and grow within the role.

ROLES AND RESPONSIBILITIES

• Provide Technical Support: Ensure timely and effective resolution of technical issues related to windows devices and Microsoft 365 applications, minimizing downtime and maintaining productivity.
• Enhance User Experience: Deliver high-quality customer service and support to end-users, ensuring their IT needs are met and they are satisfied with the solutions provided.
• Maintain IT Infrastructure: Assist in the maintenance and optimization of the IT infrastructure, including performing routine updates, backups, and system monitoring to ensure smooth operations.
• Support IT Projects: Contribute to various IT projects and initiatives, providing support and collaborating with the IT team to achieve project goals and improve IT services.
• Develop Technical Skills: Continuously learn and develop technical skills to stay updated with the latest technologies and best practices, enhancing the overall capability of the IT support team.
• Documentation and Reporting: Create and maintain detailed documentation of IT processes, procedures, and troubleshooting steps, ensuring knowledge is shared and easily accessible within the team.
• User Training and Education: Conduct training sessions and create user guides to help end-users effectively utilize Windows devices and Microsoft 365 applications, promoting best practices and reducing common issues.
• On Rotating Roster: Provide standby support during off-office hours and weekend on a rotational basis.
• Ad-Hoc Assignments: carry out any other tasks assigned by the Supervisor or Reporting Officer.

EXPERIENCE

• Technical Support: Provided first-level support to users, resolving issues related to Windows devices and Microsoft 365 applications. Assisted in setting up new workstations and configuring user accounts.
• Incident Management: Logged and tracked support tickets using IT service management tools. Ensured timely resolution of incidents and escalated complex issues to senior engineers when necessary.
• System Maintenance: Performed routine maintenance tasks such as software updates, system backups, and virus scans. Monitored system performance and implemented necessary optimizations.
• User Training: Conducted training sessions for end-users on best practices for using Windows devices and Microsoft 365 applications. Created user guides and FAQs to assist with common issues.
• Collaboration: Worked closely with the IT team to support various projects and initiatives. Participated in team meetings and contributed to the continuous improvement of IT services.

SKILLS

• Technical Support: Proficient in diagnosing and resolving hardware and software issues on Windows devices. Experienced in providing remote and on-site support to end-users.
• Microsoft 365: Skilled in managing and troubleshooting Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. Familiar with user account management and license allocation.
• Windows OS: Strong understanding of Windows operating systems (Windows 10/11), including installation, configuration, and maintenance. Knowledgeable in Active Directory for user and group management.
• Networking: Basic knowledge of networking concepts such as TCP/IP, DNS, DHCP, and VPN. Capable of troubleshooting connectivity issues.
• Customer Service: Excellent communication and interpersonal skills, with a focus on delivering high-quality support and ensuring user satisfaction.
• Documentation: Ability to create and maintain detailed documentation of IT processes, procedures, and troubleshooting steps.

QUALIFICATIONS

• Diploma or Bachelor's Degree in IT with minimally 3-5 years of relevant experience.
• With relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, Azure Fundamentals, CCNA, or equivalent will be an advantage.

Position Summary

We are seeking a highly skilled and dedicated Level 3 Technical Support Specialist to join our team. The ideal candidate will have extensive experience in troubleshooting and maintaining complex IT infrastructures. This position requires expertise in a wide range of technologies, including Ubuntu & KVM, Windows Server 2019, MS SQL Server, Kubernetes, Containers (Production & Staging), Openstack, CEPH Storage, Huawei Server, Huawei Switches, Huawei Firewall, Nvidia CUDA & CUDA Libraries, Kubeflow, DOCKER, mellanox switch, Nvidia spectrum switches, and Nvidia A100 Server. The candidate must be adept at quickly identifying and resolving technical issues to ensure optimal system performance and user satisfaction.

Responsibilities

· Provide Level 3 technical support and troubleshooting for platforms including Ubuntu & KVM, Windows Server 2019, and MS SQL Server.

· Manage and maintain Kubernetes clusters and container environments in both production and staging settings. This includes scaling, monitoring, and securing containerized applications to ensure high availability and performance.

· Oversee the deployment, configuration, and maintenance of Openstack environments and CEPH Storage solutions to support scalable and resilient cloud infrastructure.

· Maintain and troubleshoot Huawei Servers, Switches, and Firewalls, ensuring secure and efficient network operations. Implement best practices for network security and performance optimization.

· Implement and optimize Nvidia CUDA & CUDA Libraries, Kubeflow, and DOCKER environments for high-performance computing tasks. This involves developing and tuning machine learning models and applications for maximum efficiency.

· Configure and manage advanced networking equipment, including mellanox and Nvidia spectrum switches, as well as Nvidia A100 Servers. Ensure seamless integration and operation within the broader IT infrastructure.

· Collaborate with cross-functional teams, including developers, network engineers, and system administrators, to identify and resolve complex technical issues. Provide mentorship and guidance to junior support staff.

· Conduct root cause analysis for recurring issues and implement long-term solutions. Document processes, procedures, and troubleshooting steps to enhance the knowledge base.

· Participate in on-call rotations to provide 24/7 support for critical systems. Ensure timely resolution of incidents and minimal downtime for business operations.

· Stay current with emerging technologies and industry trends. Continuously improve technical skills through training, certifications, and hands-on experience.

Qualifications

· Bachelor of Science in Computer Science or a related field.

· Minimum of 5 years of experience in technical support and troubleshooting, with a focus on enterprise-grade IT environments.

· Strong knowledge of operating systems (Ubuntu, Windows Server) and virtualization technologies (KVM, Docker).

· Experience with database management (MS SQL Server), including performance tuning, backup/restore operations, and disaster recovery planning.

· Proficiency in cloud platforms (Openstack, CEPH Storage) and their integration with on-premises infrastructure.

· Expertise in networking equipment (Huawei Servers, Switches, Firewalls; mellanox switches, Nvidia spectrum switches), including setup, configuration, and troubleshooting.

· Experience with high-performance computing (Nvidia CUDA & CUDA Libraries, Kubeflow, Nvidia A100 Servers), including the deployment and optimization of GPU-accelerated applications.

· Strong understanding of orchestration tools (Kubernetes) and their use in managing microservices architectures.

· Excellent problem-solving and communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.

· Ability to work independently and as part of a team, managing multiple priorities and projects simultaneously.

Certifications (Preferred)

· Certified Kubernetes Administrator (CKA)

· Microsoft Certified: Azure Solutions Architect Expert

· Huawei Certified ICT Professional (HCIP)

· Docker Certified Associate (DCA)

Professional Affiliations

· Member of the Linux Foundation

· Member of the Cloud Native Computing Foundation (CNCF)