Assistant Manager (Surgical - Clinical Ops)
2 days ago
Assistant Manager ( Surgical & Specialised Services ) - Healthcare
The incumbent will be responsible for the management of assigned clinical servi..
Assistant Manager ( Surgical & Specialised Services ) - Healthcare
The incumbent will be responsible for the management of assigned clinical service(s) across the continuum of care, and achieving stated outcomes in customer service, volume & financial targets, processes and learning & growth perspectives.
Duties & Responsibilities
- Manage service point operations assigned
- Responsible for daily operations of these service points, including front counter services, administrative / operational matters and partnering Nurse Manager and other stakeholders to solve system and process problems
- Work with other department managers to ensure a positive experience for patients along the continuum of care
- Ensuring facilities are patient friendly and safe
- Partner the department managers (Ops & Admin) in achieving customer satisfaction targets
- Responsible for devising innovative services to continually improve service levels and delight customers
- Responsible for achieving volume and financial targets for clinical targets assigned. Develop and carry out business plans in conjunction with clinical chiefs to ensure that goals are reached
- Manage business through annual financial budgeting and regular reviews with clinical heads, and development of new business
- Manage a group of non-nursing staff providing services in service points. Conduct appraisals for non-nursing staff
- Ensure that non-nursing staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.
- Responsible for staff recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired customer and business outcomes.
- Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems
- Participate in committees and other tasks as assigned
- Job rotations to other operational areas after 3 years
Job Requirements
- Degree in any discipline with minimum 3 years' work experience in Healthcare industry
- Healthcare operational experience will be advantageous although not necessary
- At least 2 years of experience in managing frontline staff
- Analytical, quantitative with strong communication skills (written and verbal)
- Proficient in Microsoft Word/Excel/Powerpoint
- With Clinical Ops Experience
Only shortlisted candidates will be notified
EnviroDynamics Solutions Pte Ltd I EA License No.: 12C6285
Anna Toh I Reg. No: R23118739
Email CV to : [email protected]
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