• Maintain, manage and modify all software systems, tools, and applications.
• Identify the areas of improvement to reduce time to delivery avoiding manual errors.
• Support version upgrade for the products and amend the scripts/process as and when required.
• Integrate with SMS/NaaS notification tool.
• Coordinate with developers to build and implement technology solutions.
• Excellent communication skills and problem-solving abilities are essential.
• Provide testing support to meet DITSCAP, DII COE, JTA-A, and DoD standards.
• Knowledge of databases, system security and troubleshooting recommended.
• Prepare required documentation to cover each SDLC stages (e.g. Functional spec, test cases etc).
• Enhance system to deliver Change workflow functionality
• Rollout the solution to all environments across different environments.

We are seeking a highly skilled Commodities Analyst to provide crucial support to our commodities trading business through the application of analytics, fundamental analysis and trade ideas.

Responsibilities:

1. Conduct in-depth analytics to enhance the trading desk's understanding of market fundamentals, encompassing past, present, and future trends.

2. Manage and organize detailed price and fundamental data, extracting relevant insights and communicating their implications to traders.

3. Ensure the integrity of data through regular checks and reconciliation with internal and external data sources.

4. Develop and maintain a range of tools, dashboards, and reports for the trading group, utilizing Excel and other analyctial tools

5. Provide prompt and expert responses to trader requests for ad-hoc fundamental market analysis, including event analytics

Requirements:

1. Demonstrated experience of at least 5 years in commodities market analysis, with a proven track record in supply and demand models.

2. Expertise in commodities market dynamics, analytical skills, and refining knowledge of agriculture, crude oil, base mental and crypto markets

3. Effective communication and interpersonal skills, with the ability to translate analytical findings into trading language.

About the Role  

We are looking for a VSOC Analyst to join us in an embedded role for a virtual 24/7 security operations center (VSOC).  

Using the latest industry technologies and practices, you will identify, analyze, and advise on adverse conditions and threats that could affect the safety, security and operational continuity of the client and its users. These conditions include (but are not limited to): political instability and unrest, armed conflict, crime, terrorism, natural hazards, cyber threats and online malign actors.   

Being embedded with the client, you will engage directly with the client to provide immediate support and consulting, and assistance with trust and safety issues.    

This a fully remote role based in Singapore and involves shift work on a “follow the sun” model and weekend work.   

Responsibilities   

• Use all-source intelligence (including alert feeds, traditional and social media, and in-house sources) to monitor security incidents and trends within the client’s areas of operation and locations to assess the likely impact on staff, assets, operations, events and reputation 
• Support the Client’s trust and safety function to monitor and respond to issues on or with the client’s platform.   
• Escalate security incidents to client stakeholders, following efficient and rehearsed procedures.   
• Maintain visibility on employee movements and their proximity to notable incidents and events, advising accordingly through required reporting methods 
• Participate in training and drills to rehearse incident preparation and response SOPs.   
• Support internal stakeholders with ad hoc reporting on geopolitical developments, scenario planning, forecasts and other related topics 
• Be an effective member of a dispersed small team, focused on the delivery of lean, high-impact services   
• Research and analyse a wide range of information to create insightful analysis in accordance with strict deadlines, including presenting and incorporating relevant data and visualisations. 

Requirements  

• Fluent in Korean (written and verbal – with knowledge of terminology and slang used on social media platforms) 
• Fluent in English (written and verbal) 
• Bachelor's degree in international relations, Security Studies, Criminal Justice, Journalism, or related field 
• At least 1-3 years' experience in an intelligence or customer-focused role in geopolitical risk, corporate security, government, law enforcement or similar 
• Ability to interpret, organise and visualise data 
• Ability to determine how geopolitical and security threats could impact private sector operations, travellers and sites 
• Excellent research skills, with the ability to rapidly digest, evaluate and “sift” large quantities of information from a range of sources 
• Ability to provide rigorous, creative insight into complex situations 
• Ability to multi-task in a fast-paced working environment and work in both individual and team environments 
• Excellent attention to detail 
• High-level competency with MS Office and Google Workspace tools 
• Must have the right to work in Singapore 

Nice to have  

• Advanced degree (Master’s or above) 
• Additional language skills 
• Strong professional network 
• Experience working in intelligence, geopolitical or security-related disciplines
• Familiarity and experience with a specific geographic region, ideally aligned with language skills 
• Strong personal initiative, with the ability to take ownership of tasks and deliver solutions under minimal guidance. 
• Familiarity with social media platforms, the gaming industry and legislative issues related to both 
• Experience with mass notification systems, analytical software or OSINT tools including Everbridge, Navigator and Genetec. 

Senior Laboratory Analyst

• Work Location: Jurong Island (Company transport provided near Jurong East MRT)
• Work hours: 8 am to 4.30 pm (Mon-Fri)
• Salary range: $2800 - $3200 + $200 (site allowance)

The Senior Lab Analyst is part of the pioneer team in the startup of EVAL production line, assisting the Chemist in setup of QC Laboratory at new EVAL site, including training of Laboratory analyst, Laboratory system establishment and management to achieve safe and stable commissioning and startup of the new plant.

Responsibilities:

• Perform raw material, intermediate and final product Quality analysis.
• Interpret and report test results accurately and timely based on test method.
• Supports troubleshooting technical issues pertaining to equipment and analysis.
• Support establishment and maintenance of lab system and equipment validation and calibration.
• Maintenance of quality document and development of quality procedures.
• Provide training to Laboratory Analysts and Process Technicians in analysis instrument procedures.
• Manage and maintain chemicals, reagents, and consumables.
• Support Procurement process and upkeep of inventory.
• Implement and improve analytical and equipment work process.
• Implement and participate in safety and quality improvement activities.
• Other works as assigned by Superior.

Requirements:

• Diploma in Chemical Process Technology or Science related field.
• Min 5years experience in analytical laboratory environment.
• Hands-on experience with GC, ICP, Titration and polymer testing equipment
• Hands-on experience with equipment calibration and reagent preparation.

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Job Description

We are seeking an experienced Senior Business Systems Analyst or Project Manager to join our team of developers and business analysts. This role is critical for driving high-impact projects and supporting our team in achieving exceptional results. The ideal candidate will bring strong stakeholder management skills, coupled with a proactive approach to team collaboration and problem-solving. We’re looking for someone who can enhance our team's productivity, foster engagement, and contribute to a dynamic, collaborative environment.

Responsibilities

• Stakeholder Engagement: Act as the primary point of contact for various stakeholders across the organization, ensuring clear, consistent, and effective communication.
• Project Management: Lead projects from inception to completion, ensuring timely delivery and alignment with strategic objectives. Manage resources, timelines, and budgets while balancing competing priorities.
• Requirements Gathering & Analysis: Collaborate with business analysts to deeply understand stakeholder requirements, translating them into actionable plans for developers.
• Team Collaboration: Work closely with developers and analysts, providing support, feedback, and guidance to ensure optimal team productivity and morale.
• Problem Solving: Address project-related challenges with a solution-oriented mindset and maintain composure under pressure.
• Risk Management: Identify, assess, and manage risks to minimize impact on project timelines and outcomes.
• Process Improvement: Continuously evaluate and refine processes to increase efficiency and team engagement.
• Reporting & Documentation: Generate detailed reports on project status, milestones, and budget. Maintain accurate and accessible documentation.

Requirements

• Bachelor’s degree in Information Technology, Business Administration, or a related field.
• Minimum 8 years of experience in project management or business systems analysis.
• Proven track record in stakeholder management, with demonstrated ability to handle complex or challenging personalities.
• Strong communication skills, with the ability to convey complex ideas clearly and concisely to stakeholders of all levels.
• Experience leading cross-functional teams in a collaborative environment.
• Relevant certifications (PMP, CBAP, or similar).
• Experience with Agile and Waterfall project methodologies.
• Familiarity with JIRA, Confluence, MS Project and other Project Management tools
• Experience with Product Information Management (PIM) Solutions
• Experience in Salesforce and other Enterprise CRM platforms
• Background in the higher education sector, with an understanding of its unique challenges and requirements.

EA Number: 11C4879

Job Description

We are looking for a seasoned professional with deep expertise in Supply Chain Finance and Accounts Receivable Purchase. The successful candidate will have a demonstrated history of driving large-scale IT projects, particularly in Open Accounts and Supply Chain Finance, and will contribute significantly to delivering cutting-edge solutions.

Key Responsibilities:

• Utilize in-depth business domain knowledge of Supply Chain Finance and Accounts Receivable Purchase to drive project success.
• Lead and support the definition, creation, and preparation of user requirement documents, including functional, non-functional, and data mapping aspects, by collaborating with business units, technical teams, and external vendors.
• Work closely with application teams and business units to design and develop "To-Be" workflows, business processes, and end-to-end solutions.
• Define and implement integration strategies between external systems and internal banking systems in partnership with application teams.
• Collaborate with application support teams to design and document a comprehensive post-Go-Live support plan.
• Partner with test leads and business units to develop a testing strategy, validate test cases and results, and provide functional support during SIT (System Integration Testing) and UAT (User Acceptance Testing).
• Ensure alignment with controls and compliance standards in a banking environment to maintain system integrity and security.

Requirements:

• Proven experience in Supply Chain Finance / Accounts Receivable Purchase domains.
• Hands-on experience with large-scale IT projects, especially in Open Accounts and Supply Chain Finance implementations.
• Strong collaboration skills, with the ability to effectively work with cross-functional teams, including business units, technical teams, and external vendors.
• Deep understanding of integration strategies and processes within banking systems.
• Proficiency in defining and preparing functional and non-functional requirements, workflows, and business solutions.
• Familiarity with post-Go-Live support plans and testing strategies in IT project lifecycles.
• Knowledge of banking controls and compliance practices is essential.

EA License: R1873481

Company EA License: 11C4879

You will play a critical role in supporting the operational efficiency and strategic goals of the hospitality portfolio. This position is responsible for analyzing operational performance, identifying opportunities for improvement, and providing actionable insights to enhance profitability, guest satisfaction and overall operational excellence. The position also assists the office of the COO / CEO on special company projects within the company.

Job Description:

• Identify trends, variances and opportunities for improvement in operational processes.
• Prepare detailed and accurate reports for senior management, highlighting findings and recommendations.
• Develop dashboards and visualizations to communicate performance metrics effectively.
• Evaluate the impact of initiatives, providing insights and adjustments as needed.
• Track financial and productivity performance against budgets/previous year and provide variance analysis.
• Support special projects related to operational improvements, cost-saving initiatives and service enhancements.
• Conduct competitor analysis and market research to understand industry trends.
• Provide recommendations for improving compliance and operational consistency across properties.
• Work closely with project team during the pre-opening phase of new properties.
• Assist with AEI projects, from ROI analysis, planning and design, to enhance property value and guest experience.
• Any other duties assigned by management.

Job Requirements:

• Diploma / Degree in hospitality, tourism management or business. Fresh graduates are welcome to apply.
• Business acumen and comfortable with analysis and synthesizing data.
• Strong knowledge of Microsoft office applications (Excel, Powerpoint) required.
• Experience with hotel systems advantageous.
• Experience with performance analysis and reporting tools (Excel, PowerBI, Tableau) advantageous.
• Willingness to learn, improvise and adjust to changing priorities
• Able to clearly articulate ideas both orally and writing to various stakeholders

GENERAL PURPOSE OF THE POSITION

This position reports to a Regional IT Manager and provides support of desktop/laptop computer systems of a moderate to complex nature to ensure end-user productivity and efficiency. The Technology Support Analyst will use advanced troubleshooting techniques in order to provide accurate, timely and creative resolutions to end-user and local-office technology-related issues and will provide recommendations for the use of technology in supporting practice-group needs. In addition, the Technology Support Analyst serves as a liaison between software and hardware engineers within IT (including the Help Desk) and the end user community.

PRIMARY FUNCTIONS AND RESPONSIBILITIES

Responsibility

End-user Support

• Responds to end users and clients on technology-related issues and questions;
• Supports the business needs of the attorneys, practice groups, and local-office administrative departments and recommends appropriate applications
• Demonstrates proficiency with the firm’s applications
• Provides Level 2 support for practice-group-specific hardware and software
• Performs software installations and upgrades, where necessary
• Responds to and documents situations where standard procedures failed with software or hardware installations or upgrades
• Participates (with testing and documentation) in software pre-pilots, pilots and roll-outs
• Writes technical articles for the internal knowledge base on identified issues, resolutions and work-arounds and on locally managed applications
• Provides status reports to and communicates with the manager
• Performs detailed problem analysis and documents issues and resolutions related to software or network issues and works with Level 3 software and hardware engineers when an issue needs to be escalated
• Communicates with, evaluates usage patterns of, and recommends “best practices” to attorneys and staff to ensure optimal use of the firm’s technology based on knowledge of Firm technology
• Supports Practice Support technologies, including applications, temporary war rooms, and trial sites in remote locations
• Performs desk-side coaching, as needed, in conjunction with the Technology Education team, especially during large-scale roll-outs

Administrative and Operations Responsibilities

• Serves as a knowledgeable resource to team members within the office and the region.
• Provides Mobility support and advanced troubleshooting for approved devices.
• Maintains voice and LAN connections in closets and jacks.
• Performs routine maintenance of servers and applications.
• Resolves network hardware and software problems and coordinates with network engineers to correct issues/problems.
• Deploys and supports office telephone equipment.
• Troubleshoots telephone issues and coordinates with Firm Telecom to correct problems.

Other

• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• This job has no supervisory responsibilities.

EDUCATION AND EXPERIENCE

This job requires:

• an Associate’s degree (A.A) in a related field, and,
• minimum 2 years of experience in hardware and software support at a professional-services organization; or,
• equivalent combination of education and experience.

OTHER QUALIFICATIONS AND REQUIREMENTS

To perform the job successfully, the Technology Support Analyst must demonstrate the following knowledge skills and abilities:

• Strong customer-service orientation
• Technical skills
• Written communication skills
• Verbal communication skills
• Strong interpersonal skills
• Self-starter
• Ability to work individually and as part of a team
• Planning and organizational skills
• Problem solving skills
• Ability to adapt to change and balance competing demands
• Advanced arithmetic skills (compute rate, ratio, percent; able to draw and interpret graphs and charts).
• Ability to solve practical problems dealing with a variety of variables where little standardization may exist.
• Ability to read and interpret general business documents, instructions and manuals; write routine business correspondence; and speak effectively with employees, clients and vendors.

COMPUTER SKILLS

To perform this job successfully, the Technology Support Analyst must have an advanced knowledge of office productivity software and the Microsoft operating system.

CERTIFICATES, LICENSES, REGISTRATIONS

• Microsoft Office Certification and A+ Certification preferred

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to sit and may occasionally be required to move about. The employee is also regularly required to use a computer, involving substantial movements of the wrists, hands and fingers. The employee is also required to regularly communicate with others.
• The employee may also occasionally be expected to lift and/or move up to 30 pounds with assistance.
• Specific vision abilities required by this job include: close vision and ability to adjust focus.

WORK ENVIRONMENT

• The noise level in the work environment is usually moderate
• May require occasional travel
• This job may require occasional evening and weekend work on an overtime basis.

Responsibilities
Perform the business support analyst role for a strategic project of medium complexity and
scale.
· Work closely with IT project team and internal stakeholders to ensure timely & successful
system delivery.
· Document business direction, structure, business processes and requirements.
· Interact internally to determine involvement, requirements, analysis and interfaces with the
users.
· Assist in the collection and consolidation and analyze required information and data.
· Participate in the definition, testing, training, implementation, and support of processes and
systems.
· Identify areas of potential business risk and communicate these to the business.
· Validate and report production errors to IT for resolution. Work with IT to ensure timely and
successful resolution of production errors.
· Writing, modifying and implementing efficient codes.
· Compilation of monthly report and minutes of meeting.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

EVO Outsourcing Solutions Pte. Ltd
• RCB No. 202233837K
• Reg. <Gan Hui Xian>

The opportunity

EY’s consulting professionals bring a wealth of experience in working with major financial institutions to align their operating model and infrastructure to business strategy. We assemble the right multi-disciplinary teams, use consistent and proven global methodologies and tools, and draw on the full breadth of EY’s global network, to deliver value and trusted advice to the clients.

Our key service offerings cover business and technology strategy & transformation, customer and distribution effectiveness, operations, shared services / outsourcing support, performance management, program advisory, enterprise intelligence, risk management and regulatory change.

Your key responsibilities

The team works collaboratively with our clients to address critical issues brought on by current global changes i.e. regulatory changes, globalization, advances in technology, competition and changing demands of their customers.

The team manages engagements with the support of Financial Services and Consulting resources across all aspects of design, analysis and delivery of Financial Services solutions. You will support the implementation and delivery of quality deliverables, working and communicating effectively with the engagement team and client’s team to ensure exceptional performance.

Skills and attributes for success

• Good understanding of economic or market issues and the ability to interpret their impact on clients
• Possess strong interpersonal and teaming skills
• Leverage technology to continually learn, improve service delivery and maintain our leading-edge best practices
• Strong presentation skills and proficiency in the use of PowerPoint, Word and Excel

To qualify for the role you must have

• Minimum 3 years’ experience in the Financial Services industry, having worked with Life/Health/Shield Insurance firms
• Academic background in Engineering, IT, Business, Economics, Finance or Accounting
• Consulting skills, functional and technical knowledge of core insurance systems or platforms are an added bonus
• Track record dealing with senior stakeholders and adapting to demanding environments

Ideally, you’ll also have

• Experience in requirements gathering and managing delivery of life/health/shield insurance systems and integrations
• Experience in agile delivery methodologies, e.g. sprints, product backlogs, user stories
• Knowledge of statutory and regulatory aspects of Insurance industry

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization

What working at EY offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. We also offer you:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Shape the future with confidence.
Apply now.

Responsibilities

• Maintain good relationship with local market players in debt capital markets
• Conduct research in SGD Bond market
• Prepare pitching material for potential clients, undertaking relevant analysis, identifying relevant comps
• Assist in developing market updating and indicative pricing to prospective issuers
• Assist in transaction execution and taking a lead role in certain aspects
• Liaise with other desks within the bank to furnish the ad-hoc internal works.

Requirements

• Recognized bachelor degree
• Strong communication skills
• Possess 3 years of experience in debt capital market origination
• Ability and dedication to meet strict deadlines
• Proficiency in MS Excel and PowerPoint
• Good communication and analytical skills

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Responsibilities:

Under minimal direction, formulate and define system scope and objectives based on both user needs and a good understanding of information technology, business processes, and industry requirements.
Act as a liaison between client and technical solutions/ support groups, using advanced communication skills to elicit, document, analyze and validate client requirements.
Apply extensive knowledge of the client's business and industry to develop requirements specifications.
Document requirements and translate into proper system requirements specifications using high-maturity methods, processes and tools.
Develop visualization, user experience and configuration elements of solution design.
Execute and coordinate requirements management and change management processes.
Develop and maintain internal and external relationships to support management of scope and expectations.
Participate in proposals, feasibility studies, implementations, and new business development.
Operates as a team member and as a team leader. Advise on methods to improve business processes.
Consider the business implications of the application of technology to the current and future business environment.
Develop and execute acceptance test plans and test cases.
May lead the training of clients and peers.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

EVO Outsourcing Solutions Pte. Ltd
• RCB No. 202233837K
• Reg. <Gan Hui Xian>

· Perform onboarding and KYC due diligence on existing and new corporate banking clients

· Min Bachelor Degree in Banking & Finance or any relevant areas

· Min 2 years of experience in KYC/ CDD duties handling Corporate banking portfolio

· 6 months Contract

· Basic Salary up to $ 5800 / Raffles Place

Job Responsibilities:

· Perform KYC due diligence and onboarding on new and existing clients (periodical revisions) for APAC regions

· Conduct checks and due diligence on these clients primarily looking out for PEP/Adverse news/information that may be detrimental to the reputation of the bank

· Communicate closely with Front Office on the collection of the KYC documents/information

· Assessment of money laundering, fraud, reputational risk and sanctions risk factors

· Enhance Client risk assessments and various MIS reports for management reporting to facilitate review in managing risk and strengthening the control procedures and processes.

· Inputting and Maintenance of the Static Data/Accounts of the Clients into the KYC Database

· Participate in Projects and perform UAT testing assigned by the Manager

· Other ad-hoc screenings or duties assigned by the Manager

Job Requirements:

Min Bachelor Degree in Banking & Finance or any related qualifications.

Min 2-3 years of experience in KYC/ onboarding area handling corporate banking portfolio

Strong computer skills especially in Microsoft suite

Good communication skills and detailed personnel

Ability to read & speak Chinese while dealing with APAC regional client portfolio

How to Apply

Interested candidates kindly send your resume over to me at [email protected]

and attention to Celine Lee (R1982802) with the position title stated above. Alternatively, you may reach out to me via whatsapp at +65 8869 8708

I regret to share that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd

Celine Lee

EA Licence No. 11C5502

Registration No. R1982802

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of yourself. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

We are the only professional services organization with a dedicated business exclusively focused on the financial services marketplace. Join Financial Services Consulting, and you will work with multi-disciplinary teams from around the world to deliver a global perspective. Aligned to key industry groups including banking and capital markets, insurance, and wealth & asset management, we provide integrated consulting, assurance, tax, and transaction services.

The Opportunity

EY’s consulting professionals bring a wealth of experience in working with major financial institutions to align their operating models and infrastructure with business strategy. We assemble the right multi-disciplinary teams, use consistent and proven global methodologies and tools, and draw on the full breadth of EY’s global network to deliver value and trusted advice to our clients.

Our key service offerings cover business and technology strategy & transformation, customer and distribution effectiveness, operations, shared services/outsourcing support, performance management, program advisory, enterprise intelligence, risk management, and regulatory change.

Your Key Responsibilities

The team works collaboratively with our clients to address critical issues brought on by global changes, including regulatory changes, globalization, advances in technology, competition, and the evolving demands of their customers.

The team manages engagements with the support of Financial Services and Consulting resources across all aspects of design, analysis, and delivery of Financial Services solutions. You will support the implementation and delivery of quality deliverables, working and communicating effectively with the engagement team and client’s team to ensure exceptional performance.

Skills and Attributes for Success

• Good understanding of economic or market issues and the ability to interpret their impact on clients.
• Possess strong interpersonal and teaming skills.
• Leverage technology to continually learn, improve service delivery, and maintain our leading-edge best practices.
• Strong presentation skills and proficiency in the use of PowerPoint, Word, and Excel.

To Qualify for the Role, You Must Have

• Minimum 3 years’ experience in the Financial Services industry, having worked with Insurance and/or Consulting firms.
• Academic background in Engineering, IT, Business, Economics, Finance, or Accounting.
• Experience writing functional specifications for Health Insurance systems and solutions.
• Consulting skills, functional, and technical knowledge of health insurance platforms such as Facets, QNXT, Epic, HealthEdge, or similar systems are an added bonus.
• Track record of dealing with senior stakeholders and adapting to demanding environments.

What We Look For

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What Working at EY Offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. We also offer you:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching, and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Apply now.

What is this position about?

Within the Energy, Resources & Infrastructure department, to support the origination, technical and environmental assessment and execution of loan capital market opportunities in APAC in the energy transition space (Low Carbon Transition Group) and Energy & Natural Resources. Support senior members of the team in the origination, execution, and management of ERI/LCTG transactions within Asia and support other non-commercial banking activities.

What would be your typical day at BNPP Paribas look like?

• Support senior originators in the origination of loans across Asia-Pacific including in coordination with M&A, IBA Sectors, DCM, ECM

• Support deal execution

• Support term sheet drafting/negotiations and financing documentation reviews/negotiations

• Impeccable conduct and strict individual compliance with all applicable compliance, conduct and other policies.

• Be the first line of defense on Risk/Credit/Compliance

• Other tasks as required or defined from time to time

Contributing responsibilities:

• Liaison with clients/external parties and other teams as and when required

• Support on cross selling other banking services to client

• Contribute to maintain up to date and accurate data bases, systems, portfolio, pipeline, meeting and other reports as well as financial/income forecasts, budget preparation, etc

• Contribute & support directly/indirectly to the achievement of overall ERI’s yearly budget

• Contribute to strict compliance of ERI all compliance, conduct and other policies

Reporting:

• Deal by deal reporting to relevant senior team members on specific transactions.

• Permanent non-deal direct reporting to the nominated Director or MD

What is required for you to succeed?

• Strong analytical skills including credit analysis and financial modelling (advanced)

• Good understanding of loan documentation

• Interpersonal skills and ability to lead/mentor juniors in the team.

• Written and verbal communication skills, conciseness

• Ability to build relationships and convince internal and external stakeholders.

• Organization skills, ability to prioritize and meet deadlines and senior team members/customer needs.

• Attention to detail.

• Sense of initiative, proactivity, and knowledge of when to voice out relevant matters.

• Autonomy and ability to solve problems.

• Strong commitment, ability to work flexible hours and travel.

• Work ethics and Integrity

Specific Qualifications:

• Direct experience (ideally in structured finance, leveraged finance, project finance etc.) (work experience to be commensurate with the eventual title)

• Any prior project finance / energy transition/ sustainable financing/ natural resources knowledge is a PLUS

• University educated with strong academic background.

• Deep financial modelling experience

• Demonstrated financial analysis and risk analysis skills.

• Minimum 3 years of relevant experience

About BNP PARIBAS

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community

• BNP Paribas MixCity which fosters better representation of women at all levels of the organization

• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness

• BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

https://careers.apac.bnpparibas/

More information

BNP Paribas - Diversity & Inclusion Journey

BNP Paribas - The Bank Of Green Changes

Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive year

Responsibilities
Perform the business support analyst role for a strategic project of medium complexity and
scale.
· Work closely with IT project team and internal stakeholders to ensure timely & successful
system delivery.
· Document business direction, structure, business processes and requirements.
· Interact internally to determine involvement, requirements, analysis and interfaces with the
users.
· Assist in the collection and consolidation and analyze required information and data.
· Participate in the definition, testing, training, implementation, and support of processes and
systems.
· Identify areas of potential business risk and communicate these to the business.
· Validate and report production errors to IT for resolution. Work with IT to ensure timely and
successful resolution of production errors.
· Writing, modifying and implementing efficient codes.
· Compilation of monthly report and minutes of meeting.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd
• RCB No. 200007268E • EA License No. 01C4394
• Reg. <R1548745> <Teoh Shiau Swang>

The opportunity

EY’s consulting professionals bring a wealth of experience in working with major financial institutions to align their operating model and infrastructure to business strategy. We assemble the right multi-disciplinary teams, use consistent and proven global methodologies and tools, and draw on the full breadth of EY’s global network, to deliver value and trusted advice to the clients.

Our key service offerings cover business and technology strategy & transformation, customer and distribution effectiveness, operations, shared services / outsourcing support, performance management, program advisory, enterprise intelligence, risk management and regulatory change.

Your key responsibilities

The team works collaboratively with our clients to address critical issues brought on by current global changes i.e. regulatory changes, globalization, advances in technology, competition and changing demands of their customers.

The team manages engagements with the support of Financial Services and Consulting resources across all aspects of design, analysis and delivery of Financial Services solutions. You will support the implementation and delivery of quality deliverables, working and communicating effectively with the engagement team and client’s team to ensure exceptional performance.

Skills and attributes for success

• Good understanding of economic or market issues and the ability to interpret their impact on clients
• Possess strong interpersonal and teaming skills
• Leverage technology to continually learn, improve service delivery and maintain our leading-edge best practices
• Strong presentation skills and proficiency in the use of PowerPoint, Word and Excel

To qualify for the role you must have

• Minimum 6 years’ experience in the Financial Services industry, having worked with Life/Health/Shield Insurance firms
• Academic background in Engineering, IT, Business, Economics, Finance or Accounting
• Consulting skills, functional and technical knowledge of core insurance systems or platforms are an added bonus
• Track record dealing with senior stakeholders and adapting to demanding environments

Ideally, you’ll also have

• Experience in requirements gathering and managing delivery of life/health/shield insurance systems and integrations
• Experience in agile delivery methodologies, e.g. sprints, product backlogs, user stories
• Knowledge of statutory and regulatory aspects of Insurance industry

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization

What working at EY offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. We also offer you:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Shape the future with confidence.
Apply now.

This role is about problem solving supporting trading applications and exchange connectivity for Global Derivatives Markets.

Joining an award-winning application support team, you will work directly with our clients to understand, troubleshoot, and resolve issues with complex trading strategies. direct lines of communication with our software and infrastructure engineers to help you gain valuable experience and expertise.

You will work with the very latest technology in low latency trade execution across Global Exchanges, maintaining Linux server and Windows client applications across our global distributed architecture in both proprietary private cloud and in public cloud environments.

This is a technical role based in our Singapore Downtown office. supporting our global client base and working as part of a global team, in which communication is key – both with clients and with colleagues across multiple teams and time zones.

You will be required to:

● Respond promptly to support requests and enquiries from clients.

● Actively monitor and respond to alerts for our critical systems and infrastructure, resolving issues wherever possible and escalating to other teams if necessary.

● Support customers and resolve issues related to order management, risk management, exchange market data and exchange connectivity.

● Conduct in depth analysis of complex order and trade histories.

● Work directly with new customers to coordinate the deployment and configuration of the company’s trading applications.

● Manage distribution and installation of software enhancements and upgrades.

● Work directly with various exchanges and our software engineers to test and conform new software releases including UAT testing.

● Work with our infrastructure team to test and complete various server and network upgrade projects.

● Liaise with Stellar’s overseas offices to provide seamless 24-hour customer support.

About you

● Have a Computer Science, Engineering, or related technical degree.

● Experience with, or knowledge of, Linux OS and Linux-based server applications, using Linux command line tools such as grep, sed and awk.

● You will have strong analytical skills and be able to perform complex log file analysis, allowing you to identify the root cause of issues. You will take pride in identifying and implementing the best solution.

● Working directly with clients in an exciting front-office environment, you can thrive in high pressure or time critical situations.

● Willing to assume responsibility, making timely decisions including to escalate issues when appropriate.

● You will enjoy working with and exploring new technologies related to low-latency and algorithmic trading strategies. You will be able to effectively communicate your ideas, proposals, or solutions to a wide range of technical and non-technical audiences.

● You may have previous experience supporting applications that connect to any of the major global derivative’s exchanges such as CME, EUREX, ICE, ASX, SGX or JPX and be familiar with various exchange protocols such as OmNet, ITCH/OUCH and FIX.

● Experience performing basic network troubleshooting using tools such as telnet, tcpdump or ncat will be useful to you in this role.

● Knowledge of relational databases and SQL, any experience with bash or perl scripting and any exposure to public cloud-based providers such as AWS may also benefit you in the role.

How to Apply

Please email your CV to [email protected]

Morgan McKinley is seeking a Equities Operations Analyst for a 4-5 month contract assignment!

Key Responsibilities:

• Improve team efficiency through scripting automation (VBA, Alteryx, Tableau).
• Identify and advise on daily process improvements.
• Collaborate with support teams on technical issues.
• Track request submissions and support administrative tasks.

Requirements:

• Bachelor’s degree in Finance, Business, or a related field preferred.
• Candidates must have a minimum of 3 years relevant experience in process improvement in Equities Ops within FS.
• Proficiency in VBA, Alteryx, and Tableau; basic HTML knowledge preferred.
• Strong skills in Microsoft Office, especially Excel (formulas and shortcuts).
• Familiarity with Windows OS and basic systems networking.

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.


Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345

Role Summary

Our client is engaged in a program covering the implementation of recording and surveillance for selected voice and chat channels, and the set-up of required controls, and require an experienced consultant with strong business driven mindset to assist in the delivery.

Main Responsibilities

Stakeholder Management:

Acts as primary interface with business lines (Business COOs, Conduct & Control Officers, Front-Office Conduct & Surveillance) as well as Compliance to:

• Collect, analyze and document business scenarios for the use of voice and chat channels.
• Understand business interactions with clients and other external counterparties, and their expectations when communicating with client.
• Identify risk and conduct scenarios and contribute to create the framework to address them, including user awareness and consequence management.
• Establish and enforce a clear RACI with all stakeholders on the execution of their processes and controls.

Drive IT teams (Voice, Chat, Archiving, Digital Working, IT Support, Access Management) to guarantee their delivery of:

• Robust technical solutions meeting business and client demands, whether internally developed or relying on vendors.
• Technical controls around proper archiving, security and surveillance of channels.

• Prioritize and plan with global teams the solutions expected by APAC within the global Voice & E-comm Record Keeping (VERK) and Surveillance frameworks.
• Obtain validation of APAC plans by global stakeholders through the established governance.

Project Management:

• Track functional aspects of projects: business cases, operational controls, conduct risks and scenarios, legal requirements, awareness & training.
• Maintain synchronization with global and regional IT teams on their deliveries of archiving and surveillance solutions as well as technical controls to mitigate IT risks.
• Report progress and address project risks and issues with senior management.
• Contribute to providing regular updates in monthly steering committees and ad-hoc presentations.

Qualifications & Experience

• Bachelor’s Degree in Information Technology or relevant fields.
• Minimum 7 years of experience with a focus on implementing recording and surveillance over voice and chat channels, and setting up required controls.
• Understanding of core banking businesses (Global Markets, Corporate Finance, Transaction Banking, Wealth Management) and interactions between front-officers (Sales, Relationship Managers, etc.) and their clients and other counterparties.
• Familiar with the technical set-up, usage, recording and surveillance of voice and chat communication channels which are most popular in APAC and globally.
• Knowledge of end-to-end technical flows into archiving and surveillance back-end systems.
• Very comfortable with the use of Office tools to draft process and SOP documents, analyze data and track metrics, and present clear and concise updates and executive messages to senior management.
• Fluency in Chinese Mandarin in order to effectively communicate with Mandarin-speaking stakeholders. (Plus)
• Excellent interpersonal skills: verbal and written communication, listening skills, negotiation skills, ability to reach a consensus with multiple parties.
• Attention to detail to guarantee the accuracy and completeness of information presented to management.
• Anticipation and analytical skills reflected in a thorough analysis of usage scenarios and corresponding risks, processes and controls.
• Strong ownership of deliverables and outcome translating into proactive stakeholder, action and problem management.

We are seeking an experienced consultant to support the implementation of voice and chat channel recording and surveillance systems across the APAC region. The role requires a business-driven mindset to assist in the delivery of robust technical solutions and required controls.

• Join one of the world's largest global banks on an 11-month contract, with potential for extension based on performance and business needs
• Requires 8+ years of experience, specializing in the implementation of voice and chat channel recording and surveillance, along with setting up necessary controls

Key Responsibilities:

Stakeholder Management (Regional Level):

• Act as the primary liaison between business lines (COOs, Conduct & Control Officers, Front-Office Conduct & Surveillance) and Compliance teams.
• Collect, analyze, and document business scenarios related to voice and chat channels.
• Understand business interactions with clients and external counterparties to meet communication expectations.
• Identify risks and develop frameworks for risk management, user awareness, and consequence management.
• Establish and enforce RACI (Responsible, Accountable, Consulted, Informed) for stakeholder roles in process execution and controls.
• Work with IT teams (Voice, Chat, Archiving, Digital, IT Support) to ensure the delivery of technical solutions, including archiving, security, and surveillance controls.

Global Level:

• Collaborate with global teams to prioritize and plan solutions for the APAC region within the global Voice & E-comm Record Keeping (VERK) and Surveillance frameworks.
• Obtain validation for APAC plans from global stakeholders through established governance processes.

Project Management:

• Track functional project aspects such as business cases, operational controls, conduct risks, legal requirements, and training.
• Maintain synchronization with global and regional IT teams on archiving and surveillance solution deliveries.
• Report progress, address risks, and provide updates to senior management.
• Contribute to steering committee updates and ad-hoc presentations.

Required Competencies:

Soft Skills:

• Strong interpersonal skills: verbal/written communication, listening, negotiation, and consensus-building.
• Detail-oriented to ensure accuracy and completeness in management reporting.
• Analytical skills to assess scenarios, risks, and processes effectively.
• Proactive in problem management and owning deliverables.

Technical Skills:

• Strong understanding of core banking businesses (e.g., Global Markets, Corporate Finance, Wealth Management).
• Familiarity with the technical aspects of voice and chat communication, recording, and surveillance systems.
• Proficiency with Office tools for document drafting, data analysis, and presentation of executive updates.
• Fluency in Mandarin is preferred, as the role involves liaising with users and regions where Mandarin language skills may be required.

This is an excellent opportunity to drive key communication and surveillance solutions within a fast-paced, global organization.

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gehbbtfJ (EA: 94C3609/ R1219669)

• Permanent role with an established company
• Exposure to latest technology

About the company

Our Client is one of the most established company with the high tech manufacturing industry. They have a well-established presence of more than 50 years with a global footprint of more than 20 countries. With rapid expansion plan, they are now looking for a new MES System Analyst (Manufacturing Execution System) / CIM Analyst / Engineer – PROMIS to be a part of their team here in the regional headquarters.

About the job

You will be responsible for:

• Oversee, support, and maintain the MES model, including products, routes, operations, and lot movements.
• Design, develop, maintain, and continuously improve assigned Computer Integrated Manufacturing (CIM) applications and components.
• Provide 24/7 Level 2 & 3 support to ensure smooth operation of production lines.
• Collect requirements, design, develop, and deploy new versions of CIM applications.
• Document requirements and manage enhancements in the assigned area.
• Plan, coordinate, and deliver training for assigned applications.
• Work with other departments to enhance productivity, reduce errors and costs, and contribute to improvement projects as needed.

skills and experience required

As a successful applicant, you will have at least 3 years of experience in MES.

Whats on offer

This is an excellent opportunity to join an established MNC with high job stability.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gehbbtfJ

Reporting to the one of the BP&A Team Leads, Consumer Financial Services Finance, you will play a supporting role in driving the performance of the business from a customer segment and product perspective through the provision of strategic insights and decision support to the GCFS Leadership Team.

Your key responsibilities may include and not limited to:

• Business Performance Reporting: Preparing regular financial reports, dashboards, and presentations to communicate financial performance to senior management and key stakeholders. This includes analysing and interpreting financial data to provide meaningful insights and explanations for variances and trends, including quarterly competitor performance benchmarking.
• Business Partnering and Stakeholder Management: Partnering with the business teams in driving and executing growth strategies across products, segments and channels, such as pricing framework, segment strategies, cross-referrals arrangements. This involves building strong relationships and effectively communicating financial information to non-financial stakeholders.
• Financial Planning and Forecasting: Collaborating with various departments and senior management to develop financial plans, budgets, and forecasts for the organization. This involves analysing historical financial data, market trends, and business drivers to prepare forward-looking value-added analysis and timely support on all business performance related matters (financial and non-financial), including the delivery of the Annual Operating Plan, Annual bank wide ICAAP/MAS stress test etc.
• Financial Analysis: Conducting in-depth financial analysis to identify trends, variances, and opportunities for improvement. This includes analysing key performance indicators (KPIs), financial ratios, and other financial metrics to provide insights and recommendations to support decision-making.
• Cost Analysis and Control: Analysing costs and expenses to identify areas of inefficiency and recommend cost-saving measures. This includes working closely with other key stakeholders of the bank to review and investigate monthly cost performance and assist in executing cost management agendas.
• Strategic Planning Support: Providing financial analysis and insights to support strategic planning initiatives. This involves collaborating with cross-functional teams track the progress of key strategic initiatives and highlight risks and opportunities against Plan delivery and recommend actions needed (where appropriate).

Requirements:

• Minimum Bachelor’s degree in a quantitative discipline – Finance / Accountancy / Economics / Banking with at least 3 to 5 years of related working experience
• Possess strong commercial judgement, professional maturity and results orientation
• Good interpersonal, written and communication skills
• Resilient individual who can adapt, multi-task and work effectively under pressure
• Able to work independently and cooperatively with others as a team
• Good technical skills – MS Excel, MS PowerPoint, MS Access, Power BI, QlikView and Programming knowledge will be an advantage.
• Experience delivering presentations to senior stakeholders
• Experienced finance professional in a Bank or Financial Institution FP&A capacity preferred
• A member of The Institute of Singapore Charted Accountants, or possess required qualification to act as a Company Secretary an added advantage
• Knowledge of Treasury and Cash Management function of Securities and Brokerage business an added advantage

Role:

Senior Finance Analyst (FPA / Up to $8000)

• Salary: $6,000 - $8,000 + 14-15 Days AL + Bonus
• 5 Working Days, 9am-6pm
• Changi South (Between Tanah Merah / Simei / Expo MRT)

Overview:

We are looking for a detail-oriented and highly analytical Financial Analyst to join our finance team. As a Financial Analyst, you will be responsible for conducti ng financial analysis, generating financial reports, and providing insights to support strategic decision-making. You will play a crucial role in assessing financial performance, identifying trends, and recommending to optimize business operations.

The ideal candidate possesses strong quantitative skills, a solid understanding of financial principles, and the ability to effectively communicate complex financial information to stakeholders.

Responsibilties

Budgeting and Forecasting:

Collaborate with cross-functional teams to develop annual budgets and forecasts.

Assist in the prepare on of budget guidelines, assumptions, and templates.

Review and analyse budget proposals, identifying risks and opportunities.

Monitor budget performance, prepare variance reports, and provide explanations for budget deviations.

Financial Analysis and Reporting:

Gather and analyse financial data to assess the company's financial performance and identify areas of improvement.

Prepare financial reports, including budget vs. actuals analysis, variance analysis, and key performance indicators (KPIs).

Monitor and track financial metrics, such as profitability, liquidity, and other ratios, and provide recommendations for improvement.

Manage Capex process including budget, commitment and actual tracking with variance analysis.

Support cashflow management.

Financial Modelling and Decision Support:

Build financial models to support strategic initiatives, investment decisions, and scenario analysis.

Evaluate the financial feasibility and potential return on investment (ROI) of new projects or business ventures.

Provide financial insights and recommendations to stakeholders based on financial modelling and analysis.

Financial Systems and Process Improvement:

Collaborate with stakeholders to improve financial systems and processes.

Identify opportunities for automation and efficiency enhancements.

Participate in the implementation and testing of financial systems and tools.

Other ad hoc duties as assigned.

Qualifications:

Degree in finance, accounting, economics, or a related field.

3-5 years’ experience as a Financial Analyst or in a similar financial role.

Solid understanding of financial principles, accounting standards, and financial statement analysis.

Proficiency in financial modelling, forecasting, and analysis using spreadsheets and financial software (e.g., Excel, financial databases).

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

Stakeholder management

At regional level:

Acts as primary interface with business lines (Business COOs, Conduct & Control Officers, Front-Office Conduct & Surveillance) as well as Compliance to:

• Collect, analyze and document business scenarios for the use of voice and chat channels
• Understand business interactions with clients and other external counterparties, and their expectations when communicating
• Identify risk and conduct scenarios and contribute to create the framework to address them, including user awareness and consequence management
• Establish and enforce a clear RACI with all stakeholders on the execution of their processes and controls

Drive IT teams (Voice, Chat, Archiving, Digital Working, IT Support, Access Management) to guarantee their delivery of:

• Robust technical solutions meeting business and client demands, whether internally developed or relying on vendors
• Technical controls around proper archiving, security and surveillance of channels

At global level:

• Prioritize and plan with global teams the solutions expected by APAC within the global Voice & E-comm Record Keeping (VERK) and Surveillance frameworks
• Obtain validation of APAC plans by global stakeholders through the established governance

Project management

• Track functional aspects of projects: business cases, operational controls, conduct risks and scenarios, legal requirements, awareness & training
• Maintain synchronization with global and regional IT teams on their deliveries of archiving and surveillance solutions as well as technical controls to mitigate IT risks
• Report progress and address project risks and issues with senior management
• Contribute to providing regular updates in monthly steering committees and ad-hoc presentations

Competencies (Technical / Behavioural)

Soft Skills

• Excellent interpersonal skills: verbal and written communication, listening skills, negotiation skills, ability to reach a consensus with multiple parties
• Attention to detail to guarantee the accuracy and completeness of information presented to management
• Anticipation and analytical skills reflected in a thorough analysis of usage scenarios and corresponding risks, processes and controls
• Strong ownership of deliverables and outcome translating into proactive stakeholder, action and problem management

Technical Skills

• Understanding of core banking businesses (Global Markets, Corporate Finance, Transaction Banking, Wealth Management) and interactions between front-officers (Sales, Relationship Managers, etc.) and their clients and other counterparties
• Familiar with the technical set-up, usage, recording and surveillance of voice and chat communication channels which are most popular in APAC and globally. Knowledge of end-to-end technical flows into archiving and surveillance back-end systems
• Very comfortable with the use of Office tools to draft process and SOP documents, analyze data and track metrics, and present clear and concise updates and executive messages to senior management
• Fluency in Chinese Mandarin is a plus