There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Job Description & Requirements

Purpose of position

The Data Analyst is a pivotal role in a new divisional analytics organization supporting all APAC functions and markets in the areas of Business Intelligence, Data Management, Data Analytics, and Data Science.

This is a challenging role that supports APAC business functions and processes with applied analytics. Your role will be to investigate key business problems, discover insights and recommend improvement actions through data mining, statistical analysis and data visualization techniques. Next to that you will support other business functions and strategic projects with finding and understanding data, user training and coaching.

Areas of responsibility

1 - Data analysis: Support key APAC business processes with applied analytics

• Identify what data is needed, available and relevant to the problem
• Design and develop strategic methods for data collection and analysis
• Integrate and prepare datasets; build and evaluate data models
• Explore and analyze data using statistical and visualization techniques
• Define and describe common business metrics and KPI's
• Summarize and present findings and recommendations to business users and stakeholders in understandable and relevant ways, both verbally and visually
• Document and publish analyses so that others may reproduce and learn from prior work

2 – Project support: Support key APAC business strategies with analytics solutions

• Provide analytical and subject matter expertise for the development of analytics solutions needed to support main business strategies and initiatives
• Work with peers in Business Intelligence, Data Management and Data Science to develop and provide solutions
• Support the development of technical analytics solutions by communicating business requirements and providing subject matter expertise
• Build plans; ensure work progress; identify and report success measures
• Prepare and present progress reports and outcomes to stakeholders

3 - Training and development: training solutions for analytical tools and techniques

• Conduct or support training sessions and provide coaching to analysts in business functions and other key user groups in APAC

To be successful in this role, you will need:

• Education: A Bachelor’s degree or equivalent in Statistics, Business Analytics, Actuarial Studies or similar discipline.
• Experience: at least 4 years practical/7 years for Senior, applied analytics experience in any industry
• Applied analytical skills, including statistical knowledge; data modeling and visualization using modern BI/Analytics tools

· Good communication skills, including the ability to tell compelling stories with data, verbally and visually

· A good understanding of fundamental business principles and problems and the ability to constantly and independently ask questions, find answers, and learn

• Professional skills: influencing & persuasion; judgement & decision making; leadership; planning & organizing. Project management certification is a plus.
• SAFe Agile certification is a plus
• Fluency in written and spoken English

Our client, one of world's largest financial services institutions is looking for:

Risk Reporting Analyst

Responsibilites:

• Risk reports covering liquidity and interest rate risk.
• Analysis- Analyzing and investigating data integrity issues, trends and variances in exposures, results and models.
• Perform daily reconciliation and integrity check on the numbers.
• Support overall Digital transformation projects
• Upkeep of internal documentation reporting standards & data lineage etc.

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job / position title applied “Customer Service Officer")

Only shortlisted candidates will be notified.

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EA License Number: 10C3636

EA Personnel Name: Saranya Natarajan

EA Personnel Registration Number: R23117583

Business Analyst | IT Digital Projects | Agile

• Working Hours: Monday to Friday, Hybrid Working Arrangement
• Working Location: Central
• Remuneration package: $8,500 + AWS

We are seeking a talented and experienced Business Analyst to join our dynamic team. With a focus on innovation and delivering cutting-edge technology solutions, we are at the forefront of the tech industry. We are committed to creating an inclusive and diverse workplace where everyone can thrive.

What To Expect:

• Partner with the users' business teams to elicit citizen/business needs through human-centric, visual methods such as service journeys and develop the appropriate business case
• Apply Design Thinking / Service Design methodology and tools to develop and execute the approach to derive current state gaps and challenges, and future state design and solutions
• Work with project teams to develop user stories, functional/technical specifications and acceptance criteria
• Evaluate and recommend suitable technology while aligning with company’s technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems)
• Identify and adopt the appropriate development methodology (e.g. Agile or Waterfall) in an Outsourced, Co-Sourced or In-house development environment
• Where Agile methodology is adopted, to lead and participate in Agile practices and ceremonies

How To Succeed:

• At least 3 years of working experience in IT business analysis, application solutioning design and testing
• Participated in at least one full software or product development cycle, preferably using Agile Methodology
• Strong analytical, conceptualisation and problem-solving skills
• Good communication skills with the ability to pitch ideas and influence
• A driven and motivated personality with an inquisitive mind
• Ability to learn and apply

If you are excited with this opportunity and enjoy making things happen, do apply now!

OR

Email your updated resume to: spat(at)scientecpersonnel.com by quoting "J43006" in your email subject for faster processing.

All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Aloysius Tan Sheng Rong - R22110441

ScienTec Consulting Pte Ltd - 11C5781

Job Summary:

Looking for a driven individual who likes to pursue a career with a leading financial services group in Asia with a presence in 18 markets. Being one of Asia's Safest Banks and voted "World's Best Bank" in 2021. Focusing only build lasting relationships with their customers but also positively impacting the communities.

In this position, you’ll be tasked to assist various stakeholders in the business unit and supporting business activities. Additionally, you will play a vital role in delivering all tasks in an efficient and timely manner while ensuring compliance with company policies, procedures and country legislations.

Responsibilities:

• Provide end to end OTC transaction life-cycle reporting support for T&M derivatives products
• Ensure confirmation accuracy and timely issuance
• Risk Control, reduction in ageing confirmation and eliminate/refine legacy processes
• Build a data driven culture with data analytic capabilities
• Support new products initiatives on existing/new system capabilities

Requirements:

-Qualification or experience in related field.

-Experienced in banking and financial sector preferred.

-Proficient in Microsoft Office.

EA License No. 01C4394 • RCB No. 200007268E • Lim Jia Jie EA Registration No. R22108969

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at https://www.persolkelly.com.sg/policies. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose

To provide the validation support, settlement and reconciliation for T&M on Foreign Exchange, Money Market, Non-Deliverable Forwards products and CLS process.

Key Accountabilities

1. Provide end-to-end (holding the trade from inception to expiry) processing support to Treasury & Markets on Foreign Exchange, Money Market and Non-Deliverable Forward products across Singapore, Australia, China, Korea, Vietnam, Taiwan and Hong Kong.

2. Ensure accuracy and timeliness of trade validation, settlement, reconciliation, control checks, investigation and exception handling are being performed.

3. Provide end-to-end CLS control function to FX CLS processes across Singapore, Hong Kong and Korea entities.

4. Work on initiatives, process improvements and projects to enhance processes and productivity, take accountability to ensure successful implementation thereafter.

5. Perform data analysis and problem solving at SME level.

6. Proactively seek for opportunities to data discovery and insight.

7. Takes accountability and demonstrates commitment on exceptions and problem solving.

8. Embrace bank culture and values.

Responsibilities

• Perform exception checks on trade validation of Foreign Exchange, Money Market, Non-Deliverable Forwards trades against source documents / trade confirmation in Core system.
• Perform settlement for above mentioned Treasury products.
• Perform NDF Fixing procedures in Core system.
• Perform controls and completeness checks at specific timings.
• Monitor and handle end-to-end CLS process, including exception handling of unmatched/alleged trades, control checks and necessary follow ups and escalation.
• Ensures all reconciliation breaks or exceptions are investigated and resolved within stipulated turnaround time.
• Ensure all inquiries (email or SWIFT) related to pre and post-trade are effectively managed.
• Perform monthly brokerage reconciliation and payment.

Requirements

• Bachelor’s Degree or equivalent qualification with minimum 1 year of banking operation experience, preferably with product knowledge in Foreign Exchange, Money Market and Non-Deliverable Forwards products
• Experience in various operation functions which includes processing, reconciliation, settlements etc
• Strong PC skills in Microsoft Office, particularly in PowerPoint, Data Analytics, Design workflow
• Proficient in Business Intelligence Tools and programming will be an advantage (Example: Tableau, VBA, Python)

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

• ALM risk reports covering liquidity and interest rate risk.
• Analysis- Analyzing and investigating data integrity issues, trends and variances in exposures, results and models.
• Perform daily reconciliation and integrity check on the numbers.
• Support overall ALM Digital transformation projects
• Upkeep of internal documentation reporting standards & data lineage etc.

Interested candidates, kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates will be notifiy. Thank you.

This is a 6 months contract assigned to our client

Work Location: City Hall

Salary Range : $2,300-$2,600

Job Description

1. Logging/resolving User Queries.

2. User administration for the project with regards to client and consultants IDs in the

DEV and QA environment.

3. Backup to PMO tasks.

4. Audit and Operation report preparation.

5. IR/SR/CR administration and alerting.

6. Basic administration of the ServiceNow tool, including ticket assignment, creating new users etc.

We are looking for a knowledgeable Quality Assurance - Process Analyst to operate at enterprise level with the following responsibilities:

1. Quality Assurance Process Improvement

o Perform systemic analysis of current SDLC process (e.g. DevOps) and define automation solution for control gaps

o Map workflows and identify opportunities to automate manual tasks across applications

o Drive adoption of new SDLC practices

2. Independent Quality Assurance Reviews

o From a quality perspective, perform work product reviews according to the planned verification and validation activities

o Facilitate the quality review process, by organizing review sessions, consolidating feedback and following up on action points

o Promote continuous improvement by making recommendations through regular reporting to the Project Manager and relevant Stakeholders

3. Coaching and Advisory

o Train Application/ Project Team, including Suppliers, on (secure) SDLC processes, provide 1-1 coaching where required

o Provide coaching on Secure SDLC (Secure by Design), Continuous Delivery and Agile practices

o Ensure alignment of software development practices with regulatory/audit requirements, enterprise policies and controls.

o Be a Trusted Advisor to Application/ Project Teams in Software Quality

4. Enterprise wide Initiatives

o Support the adoption of initiatives that would include (but not limited to):

o Launch Control / Data driven SQA

o Continuous Integration & Continuous Delivery (CICD)

o Dev-Sec-Ops

o BDD Testing

o Regulatory & Technology risk

o Based on practical experiences with Application/ Project Teams, pro-actively provide feedback to EASRE Practice Area Leads for continual improvement of EASRE-led initiatives

Required Experience:

o 3-5 years’ experience in defining and driving quality improvement processes within SDLC framework

o Hands-on and working knowledge in leveraging data and process from CI/CD toolsets (BitBucket, Jira, Jenkins etc).

o Experience in driving Agile/ DevOps best practices and adoption

o Good to have: Python, Hadoop, ElasticSearch, Cloud Apps, APIs, Microservices development, SDLC compliance exposure are recommended.

o Must have strong communication and interpersonal skills, able to interact with various stakeholders with excellent communications and interaction skills, including presentation

o Meticulous and delivers good quality work

o Team player with strong interpersonal skills, skilled in developing collaborative relationships.

JOB SCOPE

• Be customer centric with internal and external guests via all communication channels.
• Deliver high touch experience that is aligned with Company Service Strategy to all guests.
• Tackle first level complaint with a pleasant disposition.
• Agility to handle services and requests effectively & efficiently.
• Apply logic in guests challenges and proactively offer/discuss resolution with a Manager on Duty.
• Up-to-date with hotel information of events/activities to provide accurate information in a timely manner.
• Responsive to emergency situations in according to hotel guidelines.
• Contribute to achieve individual and team KPIs.
• Support other responsibilities that may be assigned from time to time.

JOB REQUIREMENTS

• Minimally GCE ‘O’ Level, Nitec or higher.
• Customer centric attitude and work well under pressure.
• Compose in handling complaints and emergencies.
• Ability to multi-task and comfortable with applications and technology.
• Excellent telephone etiquette.
• Effective communication skills, both verbal and written.
• Rotational shifts including public holidays and overnight shifts, depending on operation needs.
• High collaboration and adaptable to changes in a dynamic environment.
• Mature, meticulous, resourceful, organized and able to work independently.
• Work is subjected to change to meet business/operational need.
• Able to work in front of computer and sit for extended periods of time.
• Candidates who have proven competencies to work independently and with little supervision will be offered the option to work from home.

Job Description & Requirements

Analyst: Involves completing detailed analysis of complex data, systems or ideas and providing reports and recommendations. May also involve day-to-day data management in company software applications

Standard II: Professional who applies acquired job skills, policies, and procedures to complete substantive assignments, projects and tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action. • Senior I: Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems or issues of diverse scope and determines solutions.

Senior II: Professional leader with a high degree of knowledge in the overall field and recognized expertise in specific areas; problem-solving frequently requires analysis of unique issues or problems without precedent and/or structure. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy.

JOB SPECIFIC RESPONSIBILITIES -Data Management and Governance; Implement data architectures and models; data integration processes and best practices; perform master- & metadata management; data stewardship; data quality management; maintain data definitions; data lineage; data dictionaries; and business rules; publication; knowledge management; user training and support.

SKILLS Analytical Skills; Accuracy & Attention to Detail; Numerical Skills; Planning & Organizing Skills; Presentation Skills; IT Technical Skills; Database Programming Skills; Data Modeling Skills

Education: Bachelors’ degree or equivalent in Computer Science, MIS, or similar discipline. Language: Proficiency in English. Accreditation: Specific business accreditation for Data Management

This is a 12 months contract assigned to our client

Work Location: To be confirmed

Salary Range : $4,000-$6,500

Scope of Work

Digital Field Worker

1. Analyze, design, code and test multiple components of application code across one or more clients.

2. Perform maintenance, enhancements and/or development work.

Job Description

1. Application Design

2. Design & Build Enablement

3. Test Execution and Management

Job Summary

Industry X Consultant

The Industry X consultant role is to support in all phases of the software development project life cycle, includes customer engagement, requirement gathering, planning and analysis, design, develop code, test business software applications, project implementation and maintenance.

Responsibilities:

1. Assist in engaging client to understand business requirement involving design thinking approach

2. Assist in defining requirements and designing applications to meet business process and application requirements.

3. Assist in defining and reviewing requirements and use cases for the application.

4. Assist in estimating efforts and prepare quotation based on client requirements

5. Design the application to meet the business process design and application requirements.

6. Configure, build, and test the application or technical architecture components.

7. Participate in transitioning the designs to the developers, code reviews and transitions of the application or technical architecture components

to the testers.

8. Fix any defects and performance problems discovered during testing

9. Create technical and functional/end-user operational documentation for the software or system

9. Attend training as required to upskill and maintain currency of expertise.

Qualifications:

1) Graduate of bachelor’s degree in IT, Computer Science or other relevant IT Program/Course

2) Experience of design, develop, deploy field service/workforce management system such as Verisae

Viryanaet G4/Accurent VxField Accurent is must.

3) Utilities domain knowledge is must

4) Software Development experience in software design, architecture, development, integration, testing

and support.

5) Willingness to work in Vibrant Consulting Environment

6) Able to communicate fluently both verbal and written and interacts effectively with client.

Our Client is a SGX Listed company in Hospitality industry. Due to business needs, they are now recruiting a Corporate Analyst to be part of their Corporate Development team for ongoing transformation projects. They are located in the West Area - easily accessible.

Roles and Responsibilities of Corporate Analyst:

• Create financial models, conduct feasibility assessments, perform valuation analyses, and scenario planning to support decision-making processes.
• Support transactional activities including due diligence, negotiations, and deal structuring.
• Aid in the preparation of recommendations, studies, and presentations for senior management.
• Oversee strategic initiatives from project inception to completion.
• Foster relationships with internal stakeholders and external partners such as financial, tax, real estate, and legal advisors.
• Assist in various ad-hoc tasks related to the coordination of Corporate Development functions.

Requirements:

• Degree in Business, Finance, Real Estate, or a related field
• Minimum of 3 years' relevant experience in similar industry
• Experience in hospitality/real estate industry will be a bonus

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

* 5 days work week

* Shift job (1st shift: 6am - 3.30pm, 2nd shift: 11am - 8.30pm)

* Basic + Flexi Allowance + AWS + VB

* Location: Expo MRT (walking distance from MRT station)

* UK MNC company

* Permanent role

Our client is a UK MNC company who providing healthcare and security service to various industry

Responsibilities:

• Manage cases in line with the key directive of Assist First, Verify Later
• Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures
• To be the first point of contact for members, end users, clients, service providers and colleagues
• To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover
• Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients.
• Escalate cases and requests as per company protocols
• Organise the full range of medical and security services for clients, utilising the internal resources of International SOS and external correspondents where necessary
• Positively promote company to other organisations.
• Carry out any other reasonable duties as requested by the manager.

Requirements:

• Diploma or equivalent
• Min 1-2 years working experience
• Experience in call centers, assistance companies and/or hospitality industry an advantage

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Jason Bong Wee Kiat

EA Personnel Reg. No.: R23116067

This is a 12 months contract assigned to our client

Work Location: To be confirmed

Salary Range : $4,000-$6,000

Job Description

Extract Transform Load

This Role is looking for an experienced Data Analyst, who is good at analyzing large datasets, understand the data models, strong experience in ETL, SQL, PL-SQL, Data Profiling.

The successful candidate will have the necessary technology, communication, motivated and leadership skills to hands-on manage highly visible and complex projects from start to finish.

Data Analyst Requirements: 2-5 years of Work experience as a data analyst or in a related field.

Work Experience in databases like Oracle, My SQL Server.

Ability to translate business requirements into technical, able to prepare the Data Mapping by understanding the requirement.

Experience working with Apps team and Data Architects to understand the Data Model Experience in Data Migration verification and participated in real time project

Ability to work with Project Team, other stakeholders to assess potential risks.

Demonstrated experience in handling large data sets and relational databases.

Knoweledge on Data Analytics

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.