Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

The role needs to deliver and support ITAS (IT & Application Support) Eco System mainly to capture, track and manage service request and IT issues for regional countries (SG, HK, CN, TW, IN and ID).

Primary Role/Responsibilities

Potential candidate will need to work on ITAS Build (BA/PMO): Actively involve in discovery, define, develop and deploy across ITAS workstreams (AskIT, IT Help, IT Service Board & Tech Workbench) –

• Schedule regular cadences with Journey Sponsor, Workstream Leads and all stakeholders, co-ordinate deck, prepare file notes and follow up action items
• Support/facilitate for all workstreams:
• Requirements gathering, analysis and design for ITAS journey / workstreams for end users and service engineers, working with all workstreams, FoW, EASRE, Group Design etc.
• Issue resolution
• Review and refine UAT test cases
• UAT & live verification for rollout
• Maintain and track burndown of backlogs, ITAS workplan for all MVPs, interdependencies among the workstreams
• Validate with end users and application teams on design /prototype for ITAS rollouts e.g. validate the labelling for applications/services migrating from iService to AskIT
• Prepare deck / status reporting on ITAS Journey
• Collaborate with relevant parties on EDM related to rollout for ITAS

Potential candidate will also be involved in ITAS Operate (BAU): Actively track and review actionable insights and observability from ITAS Control Tower for ticket SLA.

• Review and follow up with support teams on ticket SLA (missed SLA, high ticket volume, high transfer volume)
• Review and follow-up on negative sentiments/feedbacks from Employee Experience survey and ticket feedback, escalate if required
• Collaborate with HR Learning on mandatory training for service engineers
• Recognition for service engineers and top performing app teams
• Support Arbitration Team in processing ticket transfer request, handle dispute and ageing cases escalated by users /service engineers
• Track and report on ITAS driver and outcome metrics
• Schedule bi-weekly cadence with LOBs / markets, prepare file notes and follow up on any action items
• Maintain and burn down backlogs as prioritized for ITAS Operate
• Perform UAT For D’Concierge / iService enhancements/fixes

Requirements

• Bachelor’s Degree or equivalent qualification
• 5-10 years of experience in Business Analyst role for business process & technology change within financial institutions.
• Knowledge in both Agile and waterfall methodologies preferred
• Strong quantitative, analytical, problem solving and process/system architecture/data structure design skills
• Able to translate user requirements and analysis into technical requirements, and solution to meet objectives
• A self-starter and learner who takes the initiative to challenge the status quo
• Detail oriented and able to joint the dots for bigger picture
• Good written and verbal communication skill, able to present and facilitate meetings & workshop
• Able to empathize and collaborate with stakeholders across functions and at all levels, enduring partnerships and teamwork
• Ability to thrive in a dynamic and rapid evolving environment
• Ability to multi-task, work independently and perform well under pressure
• Ability to look beyond individual issues to identify broader themes with wider-reaching impact
• Passionate on driving changes, can flex between a team player and team leader and possess a can-do attitude in face of challenges
• Experience/Technical skills relating to Data Analysis, VBA &/or emerging/new technologies will be an added advantage

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

· Minimum of 5 years of relevant business analyst experience with banking IT systems (Payment systems and Core Banking applications)

· xperience of working on Instant Payment-Europe region or any similar Real time payment processing system or Payment Engine.

· End-to-End payments system knowledge with detailed insights on payment file format ISO20022 (SEPA) and SWIFT. Experience with payments field/value mapping and validations.

· Hands on experience on payment systems and exposure to Payments Hub, Clearing and Settlement, Automated clearing house programs and channels.

· Extensive knowledge on payment life-cycle (Client <> Clearing) for High Value, Mass & Bulk payments and Instant Payments. Also, experience on handling R-Msgs.

· Proficient in User Acceptance Testing (UAT), Functional & System Integration testing of banking and financial applications.

· Break SFD & EPIC into developable stories for developers by creating linkage & traceability of requirements.

· Experience on at least one of the payment engines like; Dovetail, GPP, Clear2Pay or in-house payment engines & workflows.

• Proactively 'hunt' for potential malicious activity and incidents across the environment using advanced threat network and host-based tools adopting Mitre Attack Framework.
• Perform hunting for malicious activity across the network, endpoint, and Critical Assets.
• Create hunting hypothesis and perform IOCs & TTPs based threat hunting and share reports with the management weekly on the findings, misconfiguration, use case development and provide suggestions for counter measurement.
• Expertise in hunting, managing, and writing detections using logs from Endpoint Detect and Response solutions like Carbon Black EDR, CrowdStrike EDR & Cortex XDR etc.
• Research on different TTP's for ATP Threat groups which are used by attackers during the sophisticated Cyber-attacks.
• Collaborates with technical and threat intelligence team to provide indications and warnings and contributes to predictive analysis of malicious activity.
• Perform cyber security threat hunting & detection activities with specific focus on countermeasure Tactics, Techniques and Procedures (TTPs)
• Contribute to the tuning and development of security information and event monitoring systems (SIEM) use cases and other security control configurations to enhance threat detection capabilities.
• Familiarity with threat modelling, development of attack plans, performing manual & automated Ethical Hacking, & develop proof of concept exploits.
• Evaluates new security technologies and products and performs engineer-level work and analysis to determine if solutions should be pursued.

To Apply:

Interested candidate please click on the following link to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No : R22110511 | Teh Chee Hoong

• Position : Junior Analyst Programmer (MUST HAVE JAVA EXPERIENCE/ ePayment Services) - ALL WELCOME
• Location : COLLYER QUAY (Nearest MRT: Raffles Place MRT)
• Working hours : 5days a week; Monday -Friday 9am - 6pm
• Salary (commensurate with experience) : Up to $6500 + Performance Bonus
• Duration : Permanent
• Industry : Electronic Payment Service, Solution and Technology Provider

Main Responsibilities:

• Participate in requirement gathering and discussion. Design, develop and test ePayment and related application systems and digital solutions, including mobile APP
• Conduct system development, testing, UAT support, deployment, trouble-shooting
• Participate in full SDLC for application design, development, testing, implementation and production support
• Effectively communicate and work with local and regional team members and partners
• Conduct necessary technical research and study
• Prepare technical and support documentation
• Support other ad-hoc assignments and initiatives

Requirements:

• Degree holder in IT, Computer Science, or related disciplines
• Minimum 2-4 year's experience in web/mobile application design and development
• Solid understanding and hands-on experience in JAVA / Spring Boot / ReactJS /Microservices
• Hands-on experience in Github, AWS CodeCommit
• Passionate about cutting-edge technologies and experience in web 3.0 an advantage
• Proven knowledge of RMDB Database such as Oracle and MySQL
• Knowledge and experience in online payment, fintech application or ecommerce system is a plus

Email your resume to [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jane Chua

Senior Consulting Manager (APAC)

EA No: 13C6684

Reg no.: R2197224

Job Description:

• Assist in the examination and assessment of existing business processes, aiming to identify opportunities for improvement in cost-effectiveness, quality, efficiency, and risk reduction.
• Evaluate the practicality and feasibility of solutions intended to enhance the identified business processes.
• Solicit and analyze business and information requirements from key stakeholders.
• Evaluate potential solutions and their implications.
• Assist in creating business cases that outline potential benefits, proposed solutions to enhance business process efficiencies, and associated risks.
• Contribute to translating business needs into analytical and reporting requirements.
• Transform business requirements and user needs into functional specifications.
• Verify the integration of business requirements into system design.
• Collaborate with relevant stakeholders during User Acceptance Testing.
• Recommend, identify, and collect data from internal systems and external sources.
• Purge databases of duplicate, outdated, or irrelevant information.
• Conduct data validations and quality control checks.
• Utilize data mining techniques to uncover trends, patterns, and correlations.
• Design data reports and leverage visualization tools to enhance data comprehension.
• Assist in the formulation of change management plans.
• Develop technical documentation and training materials.
• Conduct user training sessions to facilitate the smooth adoption of new systems.
• Take on the role of a Project Manager as needed.

Job Requirement:

• Bachelor Degree in Business Analytics or equivalent
  Minimally 3-5 Years of relevant working experience
• Proficient in business needs analysis (Gap analysis, capability analysis, etc.).
• Familiarity with business process re-engineering methodologies (Lean Six Sigma, Agile Methodology, etc.).
• Competence in Data Engineering, Analysis, and Visualization tools (SQL, Python, Tableau, Qlikview, etc.).
• Knowledge of Software Testing practices.
• Excellent interpersonal and communication skills.
• Strong people management abilities.
• Exceptional problem-solving skills with a creative approach.
• A collaborative team player with transdisciplinary thinking.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Vivian Chung Fhui Tiin
EA Personnel Reg No: R22106436