The Job:

• Serve as the first point of contact for customers seeking technical assistance over the multiple touchpoints such as phone, email, ecommerce, social media
• Direct the customer to articulate their requirements through carefully designed questions
• Identify the issue encountered by the customer and open the right support ticket in the system
• Determine the solution based on the issue and details provided by customers and reassign ticket to relevant support team
• Understand the required skills and knowledge to resolve customer's issues
• Coordinate with internal support teams to resolve customers' concerns
• Monitor and follow up on all outstanding support tickets
• Record events and problems and their resolution in logs
• Follow-up and update customerstatus and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Preparation of simple monthly reports for feedback to supervisor
• Identify and suggest possible improvements on procedures
• Monitor and respond to emergency cases such as public relations media in accordance to established procedures
• Process colour marketing mails to customers
• Assist in the new development of CRM system
• Set standard operating procedures in place in channeling the support tickets
• Ad-hoc frontdesk duties

Job Requirements:

• Minimum Diploma in any discipline
• Prior experience in customer service or support is a plus
• Passionate about providing excellent support & service
• Organized and able to prioritize and multi-task
• Have excellent interpersonal and written communication skills
• Tech savvy e.g. Proficient with Microsoft Office, Internet Browser, mobile applications)
• Flexible and adaptable towards changes
• Familiar with social media channels and platforms (such as Facebook, Instagram, chatbots)

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Ding Xin Er

EA Personnel Reg No: R22106669

Immediate 1 Year Project Assignment for Singapore Citizen to join as Systems Executive (C3 - Command, Control and Communication System)

Those with Diploma in Electronics, and/or Communication Engineering & like to do hands on engineering work but no work experience , or those with NITEC + 3yrs work experience on Radar system , Radio system , RF Communication system or/and C3 (Command, Control and Communication System) are welcome to apply.

CAT 2A security clearance required

• 12hrs rotating shift work comes with additional Shift allowance on top
• Additional Offshore Claims & OT Claims for off-island trips
• 1 month Completion bonus + up to 1 month Performance Bonus
• Suit those who does not like to sit in Office

Jobscope:

Maintenance and Support Services for Client’s Systems.

These include, but not limited to, the following services:

- To co-ordinate and manage maintenance activities arising during duty.

- To perform Defect Management and reporting for the maintenance equipment.

- To oversee the completion of maintenance & repair work performed by the client-appointed maintenance contractors at the client’s system sites, for both corrective and preventive maintenance.

- To coordinate repair/maintenance activities, resources, equipment and information with client-appointed maintenance contractors, including arranging for preventive and corrective maintenance.

- To perform standby duty at client’s operations centres for immediate response to systems fault, and to conduct system health monitoring and daily checks.

- To perform rotating shift (12 hours),

- To attend to faults raised by ops users and provide technical support to ops users, keeping them updated on the status of the faults raised.

- To monitor and report all the faults, alarms and alerts of the electronics equipment & related systems to client appointed maintenance contractor.

- To support client in managing maintenance-related information.

Working Hours (including meal hours)

- 12-hr Day shift – 0900 – 2130hrs

- 12-hr Night shift –2100 – 0930hrs

- An average of 15-16 workdays (based on 12-hr shift) will be rostered to each staff every month.

Job Requirements:

• Diploma/Degree in IT or equivalent.
• Must have minimum 1 year of call center experience.
• Must know how to handle incoming contacts (via Calls, Emails, digital platforms, Call-Back Requests).
• Must have an ability to multi task and take on Customer Administration functions as well as CSO Frontline role.
• Excellent written and verbal communications skills

Are you interested in the prospect of learning best practices from Japan in The PEST INDUSTRY?

If so, this could just be the job for you!

JOB FUNCTION AND RESPONSIBILITY

• Provide quality technical reports and solutions to customers and team
• Troubleshoot technical problems
• Develop and conduct quality assurance checks
• Ensure Workplace Safety and Make Ready to Work Preparations
• Plan & Review pest management operations
• Plan and provide technical training
• Manage Client’s request
• Any other duties as and when assigned

REQUIREMENT

• Degree in Entomology or Bachelor of Science specialization in Environment Biology or related field
• Minimum 1year relevant work experience in pest management industry
• Good interpersonal communication skills with strong motivation for personal and team achievement
• Strong oral and written communication skills
• Well organized, independent, meticulous and ability to multitask

The Company

Our financial services client is expanding in their blockchain and digital solutions services. With increasing projects and initiatives, they are seeking for an engaging, proactive, and highly motivated talent to join their newly created IT Business Analyst opportunity, to partner alongside a winning and close-knitted team. This role offers an excellent opportunity to learn about blockchain, digital solutions and capital markets. They are looking for someone with a good understanding of a typical Software Development Lifecycle, able to collaborate effectively with business stakeholders in information gathering and has the ability to translate efficiently to the technical team.

The Role

This role encompasses facilitating requirements and specification gathering between external clients, internal stakeholders, and the IT Architecture and Engineering teams. You will ensure effective communication between the parties and translating requirements into clear and concise specifications to guide software development. The IT Business Analyst will also work with the UI/UX Designer to assess user design and usage requirements, and with their Project Manager to ensure project tracking and delivery timelines.

Your Profile

The role requires a Bachelor's Degree in Computer Science, IT or a related field with 1-3 years of related work experience with an understanding of typical Software Development Lifecycle. Experience working in the banking/ financial services sector, partnering with development teams, UI/UX designers, end-to-end from conceptualization to production are ideal to have. Solid written and oral communication skills, especially the ability to document and explain specifications clearly and capacity to exert influence over both internal and external stakeholders are valuable to succeed in this role.

Apply Today

Please send your resume, in WORD format only and quote reference number SN12870964, by clicking the apply button. Please note that only short-listed candidates will be contacted.

Robert Half International Pte Ltd Co. Registration: 200612189E | EA Licence No: 07C5595 | Nursuriani Norahim EA Registration No: R1109288

• Multiple permanent positions available
• Knowledge in Object-oriented programming (OOP), Java/ .NET/ C#/ SQL etc. is preferred to assist with system configurations and customization
• Up to $7500, according to Candidates’ Work Experience & Qualifications

Responsibilities

• Involved in conducting requirement analysis, customization, configuration, system integration testing and end-user training prior to implementation
• Provide on-going application support and be involved in various stages of the SDLC
• Liaise closely with business users and vendors in project implementation, application testing, application patches and upgrades etc
• Support the team in defining project requirements, tracking and documentation.

Requirements

• Degree in Computer Science/Information Technology or equivalent. Candidates with relevant skills but without prior working experience will also be considered.
• Knowledge in System Development Life Cycle (SDLC) & Project Methodologies
• Skilled communicator with the ability to form and maintain excellent relationships with internal and external stakeholders.
• Experience in SQL/ C#/ .NET/ Java / Python preferred and willing to do partial programming
• Must be willing to learn new technologies

Salary will commensurate according to Candidates’ Work Experience & Qualifications

To apply for this job opportunity, click on APPLY NOW. We regret that only short-listed candidates will be contacted shortly.

EA License No: 14C7092

EA Registration No: R2199193 (Frieda Chan)