Job Responsibilities:

• Review and assess scam related cases from Contact Centre to identify, liaise and resolve customer issues completely and promptly.
• Ensure validity of each case escalated prior to escalating out to Fraud Support Team, Business Unit, Servicing Units and ensure quality of servicing is maintained.
• Liaises with other business owners and stakeholders for acknowledgement, follow-up on any actions and feedback requested by customers through Fraud Support Team is carried out efficiently and within timeline
• Observe all follow-up within internal and external parties to resolve requests/feedback promptly within the established service turnaround time.
• Ensures respective business owners acknowledge escalation requests and resolves the customers’ requests promptly within the established service turnaround time.

Job Requirements:

• Degree/Diploma in any discipline
• Possess excellent telephone, active listening and strong interpersonal skills, resourceful and able to work independently and as a team.
• A strong customer service mindset with good communication and problem-solving skills to represent the Bank to customers
• Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
• High level of accuracy and attention to detail.
• Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” attitude and a positive attitude to change.
• Highly motivated self-starter with initiative and showcases strong completer/finisher skills.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays.

Responsibilities:

• Collaborate closely with local Business Development (BD)/Account Managers and Presales teams to deliver projects effectively, utilizing consultative approaches and CMI’s products and services to meet prospect requirements.
• Partner with customers to achieve project milestones, address sales obstacles through innovative solutions, and coordinate post-sales activities.
• Lead and inspire project team members, partners, and suppliers to ensure the successful and timely delivery of network and ICT solutions, improving customer satisfaction.
• Develop comprehensive project plans, detailing project definitions, technical design specifications, quality standards, resource allocation, and budgets from development through testing, acceptance, and maintenance.
• Conduct product training sessions and oversee project handovers to relevant team members and customers.
• Assist in the creation of project plans, timelines, and objectives.
• Maintain accurate project documentation, including schedules, budgets, and progress reports.

Requirements:

• Bachelor’s degree in Project Management or a related field.
• Ability to perform well under pressure and meet tight deadlines.
• Proficiency in project management tools and software.
• Hands-on project management knowledge and experience in data centers and low-current systems.
• Strong communication and problem-solving skills.
• Technical background with familiarity in network architecture, server management, virtualization technologies, and the configuration/maintenance of common operating systems (e.g., Linux, Windows).

Interested candidates, who wish to apply for the advertised position, please apply now for the below role
We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY SINGAPORE PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Position Overview
The Capella Connects Executive handles reservations enquiries and communications from guests, travel agents, and referral networks.

The Role

• Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
• Communicate pertinent guest information to designated departments/personnel
• Pass on requests in a timely and accurate manner to appropriate colleagues
• Process reservations by email, telephone, central reservation systems referral or from the sales/catering office, other hotel departments, and travel agents
• Enter all sales booking and group contracts on a timely basis
• Create and maintains reservation records by date of arrivals
• Prepare letters of confirmation
• Process cancellations and modifications and promptly
• Process and monitor advance deposits/prepayment on reservations

Talent Profile:

1. Strong customer service skills
2. Strong verbal and written communication skills
3. Willing to work a flexible schedule including weekends
4. Experience in hotel property management systems as well as extranets and central reservations systems and their functionalities

Company’s Profile

Our client, a security solutions provider has been established for more than 25 years, with a strong reputation in the industry. They specialize in delivering comprehensive turn-key security systems, from design and integration to maintenance and support and serve clients in government, trade and commercial sectors. They are now looking for Data Center Engineers to join their expanding team!

Location: Tampines

Working hours: Monday to Friday, Standard Office Hours

Responsibilities:

• Oversee building and data centre facilities: recording and reporting on the BMS / EMS / Fire D&P / Chiller / Electrical etc
• Administrator for preventative maintenance programs to ensure that equipment are properly serviced & maintained
• Maintain good documentation of facilities and / or equipment maintenance
• Prepare monthly SLA reports for equipment uptime, power usage & temperature readings
• Respond to emergency situation and be on 24x7 standby duty
• Prepared to be on 24x7 standby recall to provide extra manpower coverage when necessary
• Oversee new data centre projects as well as renovation and maintenance to existing space
• Responsible to handle site inspections / audits by external authority (eg. HDB/LTA/NEA/FSB)
• Scheduling and tracking of servicing jobs and vendor management on a day to day basis
• Maintain high customer service level standards
• Managed all facilities contracts

Requirements:

• Min. Diploma or Degree in Building / Facility Management or any other related field
• Min. 1 year relevant experience in Data Centre facility management and vendor management
• Good knowledge in building technology, mechanical and electrical services and facilities management
• Project management is preferred

Your recruiter for this job: WhatsApp Celine @ 6421 4966 for a quicker response.

Connect with me on LinkedIn: www.linkedin.com/in/your-recruiter-celine-chan

Celine Chan | R21103433

Talentsis Pte Ltd | EA No: 20C0312

ViswaLab is a pioneer in marine fuel oil testing. We are currently looking for a candidate to join our team for fuel oil testing analysts.

Job Description:

• Conduct routine sample tests of fuel oil
• Practice good housekeeping to ensure the work area and surrounding is kept clean.
• Ensure proper handling and storage of hazardous waste as defined in the Hazardous Waste Plan
• Verify and keep proper documentations once samples are received and opened
• Coordinate receipt and registration of samples in the LIMS software in a timely manner to be processed for testing without delay
• Report any equipment problem, calibration issues, or difficult samples to Testing Coordinator or Shift-in charge
• Check equipment readiness for assigned test method, carry out QC test as needed and enter result in the SQC system.
• Homogenize sample and subdivide for various test benches
• Data entry of test results in datasheet or in LIMS
• Ensure all Safety and Health policies, test procedures are followed while carrying out test
• Make request for solvent, chemical top up, retrieval of sample from storage through Sample Management System
• Prepare and number test tubes, test jars required for the tests
• Oversee sample homogenization process
• Any other ad hoc duties

Job Requirements:

• Minimum ITE in Applied Chemistry or related field
• Minimum 1 year experience in working in a chemistry lab
• Experience in Fuel Oil testing is an added advantage
• Fresher can apply. Training is provided
• Able to work 2nd shift (Monday to Friday 5pm to 2am)

*Night shift allowance

*Taxi fare reimbursement

• Handle enquiries regarding full suite of products including personal and corporate accounts, loans, deposits, cards
• Troubleshoot issues and address customers' concerns promptly
• Provide product/service information when necessary

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Identifying business needs, analysing processes, recommend solutions to improve efficiency, productivity of a system functionality, subject matter expert

Provide Daily Production Support, including system defect analysis and functional and integration testing.

Mandatory skillsets:

Communication, Critical thinking problem solving, analytical, negotiation time management, data analysis & etc.

At least 2 years of knowledge on general insurance business process.

At least 2 years of working experience in general insurance policy admin system.

Job Purpose and Impact

The Commodity Analyst, will retrieve, analyze and summarize data to develop business intelligence, optimize effectiveness and predict business outcomes. In this role, you will help gather, analyze and interpret marketplace trends and customer data to create product development strategies.

Key Accountabilities

• Conduct some analysis requiring a basic knowledge of the commodity or market.
• Contribute to research of competitor behavior including marketing strategies, pricing, sales and methods of operation.
• Help monitor market conditions, trends and competitors to project demand and inform product launch timing.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Qualifications

Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience
• Minimum 10 years experience in Commodity Analytics with focus in Supply & Demand Analytics to support trading decisions

As a System Analyst, your role is crucial in bridging the gap between business needs and technological solutions. You will analyze, design, and implement information systems that address complex business challenges and improve operational efficiency. Working closely with stakeholders and IT teams, you will identify requirements, define system specifications, and ensure the successful delivery of IT solutions.

Permanent, 5 days, Serangoon.

Our Client:

Data center Cooling Solution Provider

Job Scope

• Together with technical engineer, to develop solutions based on client’s unique requirement.
• ·70% Hunter role and 30% farmer role to data center builder, consultant, owner.
• Manage the sales cycle from request for information (RFI) to closing
• · Proactively carry out prospecting activity in order to increase the sales opportunity

Requirement

• Degree in Mechanical/Electrical engineering
• 3 years’ experience in data centre cooling solution sales with good sales record
• Good network with data centre builder, consultant, owner

What’s on offer

· On target pay + car allowance ($600) + commission

· Stable Management

· Dynamic work environment

You must have a working knowledge of relational databases, web and client-server concepts, and be able to rely on experience and judgment to plan and accomplish goals.

Key Job Accountabilities (Actual daily deliverables):

·To support and maintain business web applications.

·To discuss with business users to understand business requirements for systems enhancements.

·To provide enhancement to the systems based on time to time business needs.

Responsibilities:

·To maintain and enhance operation web applications.

·To write technical procedures and documentation for the applications including operations, user guide, etc.

·To Investigate and resolve application functionality with vendor, if enhancement is needed.

·To assist in troubleshooting software application issues.

Required Experience and Qualifications (Required knowledge, skills and experience---however acquired):

·Degree / Diploma in Computer Science or Computer Engineering with at least 2-5 years’ of relevant experience

·Experiences in Platforms like VB6, ASP.Net, VB.Net, VB.net and Oracle and C#.net with J2EE & JavaScript are required.

·Hands on experience in Oracle & SQL Server databases SQL queries and stored procedures.

·Knowledge in Microsoft Access VBA will be added advantage.

·Knowledge in SQL Server Reporting Service will be added advantage.

·Been through at least 2 cycles of full SDLC Implementation.

·Understanding of the semiconductor industry business will be added advantage.

·Independent, strong analytical skills and ability to work under pressure with tight deadlines.

Working hour: 8am to 5.30pm, 5days

he Software Analyst is responsible for analyzing, designing, and optimizing software systems to meet business and technical requirements. They bridge the gap between stakeholders, developers, and project managers to ensure software solutions align with the organization’s goals and needs. This role involves reviewing and evaluating current systems, gathering requirements, performing detailed analysis, and ensuring the delivery of quality software.

Key Responsibilities:

1. Requirements Gathering:

o Collaborate with business stakeholders, end users, and technical teams to gather detailed software requirements.

o Document business processes and ensure the requirements align with the organization’s objectives and technical feasibility.

2. System Analysis:

o Analyze existing software applications and systems to identify areas for improvement or optimization.

o Evaluate system performance, security, and scalability to recommend enhancements.

o Perform gap analysis to determine how new solutions can address business challenges.

3. Software Design & Specification:

o Develop functional specifications, user stories, and use cases that provide a clear understanding of software requirements.

o Design system workflows and data models.

o Create detailed technical documentation for software systems and solutions.

4. Collaboration & Communication:

o Act as a liaison between technical teams (developers, QA engineers) and business stakeholders to ensure smooth communication throughout the software development lifecycle.

o Present findings, progress updates, and system designs to both technical and non-technical stakeholders.

5. Testing & Validation:

o Assist in the creation of test plans and test cases, ensuring that the software meets business needs and requirements.

o Help troubleshoot and resolve issues identified during testing.

o Perform software validation to ensure that software is functioning as intended.

6. Implementation & Deployment Support:

o Support the deployment and implementation of new software solutions, providing guidance to ensure a smooth rollout.

o Assist in user training and documentation of the software application.

7. Quality Assurance:

o Monitor and maintain the quality of software systems post-implementation.

o Review and ensure adherence to best practices and industry standards.

o Conduct system reviews and audits to ensure software solutions are delivering the desired results.

8. Continuous Improvement:

o Stay updated with emerging software technologies, trends, and tools to ensure the software remains current and efficient.

o Propose and implement improvements to existing systems based on analysis and user feedback.

9. Technical Support:

o Provide ongoing technical support and assistance to users, addressing issues or concerns related to software functionality.

o Troubleshoot software issues and provide fixes or enhancements as needed.

Qualifications:

· Education:

o Bachelor's degree in Computer Science, Information Technology, or related field. A Master’s degree is a plus.

· Experience:

o One onsite (SGP) Techno-Functional resource with at least 6 years’ experience in .Net, React, SQL server, Web API.

o Strong in both Functional and Technical Skills in .Net, React, SQL server, Web API

o Able to gather requirements from business and write Functional specifications

o Experience with system analysis, requirements gathering, and software development methodologies (e.g., Agile, Scrum, Waterfall).

We are a leading global trading company, head quartered in Singapore with International market presence in over 70 countries. We are seeking to recruit experienced

IT ANALYST

with a sound knowledge in Oracle ERP & database administration.

Oracle ERP Administration

· Developing oracle database object like procedure, function, packages and etc. using Oracle 10g, PL/SQL, Oracle Forms & Reports.

· Perform database modifications and system testing during deployment to production.

· Provide support for production database systems and processes, and end-user applications.

· Involved in analysis of database, Query optimization, indexing, and Ensuring effective utilization of the indexes used in the SQL or PL/SQL code.

· Involved in Implementation of Business Rules Using PL SQL / Database.

· Experience in ERP modules – Purchase, Sales, Inventory, and Finance Modules.

· Handles all PL/SQL, Forms and Reports related technical development and deployment in Production.

· Proficient in Oracle Tools and Utilities such as SQL*Loader, Toad.

· Experience with software Development life cycle (SDLC) process performing detailed analysis, collecting requirements, documents requirements, coding and unit testing, integration and system testing

· Involved in resolving production problems for the applications and ensure all support Service Level Agreements

· Strong technical, analytical, and problem-solving skills.

IT Infrastructure Requirements:

· Maintain awareness of all IT policies, guidelines, and procedures, and comply with them.

· Knowledge in Server Maintenance, Virtual Machines (Hyper-V), Server Backups.

· Coordinate with Infrastructure Vendors and resolve Issues.

Only Singapore Citizens or PR are eligible to apply.

Job is based at our Singapore office.

Interest candidates may send their resume to: [email protected]

Opportunity Overview
This exciting opportunity is with an investment division specializing in Private Equity Investment Management for Real Estate and Shipping funds.

Key Responsibilities

• Gather and analyze data on real estate markets across Singapore, the UK, Australia, and New Zealand.
• Perform comprehensive research to identify investment opportunities, trends, and potential risks.
• Develop and maintain financial models, including waterfall structures, development budgets, and cash flow forecasts.
• Create detailed summaries of investor returns to inform decision-making processes.
• Assist the Chief Investment Officer (CIO) in identifying and engaging with reputable strategic and sovereign wealth fund investors.
• Address investor inquiries and provide full support during due diligence.
• Prepare polished materials for investor presentations and due diligence reviews.
• Collaborate with the CIO to manage relationships with investment bankers and assess financing proposals.
• Partner with the CIO and other key stakeholders to facilitate the seamless implementation of investment strategies.

Requirements

• Bachelor’s degree in Finance, Economics, Real Estate, or a related discipline.
• 1-3 years of experience in investment analysis, real estate, or a related field.
• Familiarity with real estate markets in Singapore, the UK, Australia, or New Zealand is advantageous.
• Proficient in financial modelling, including waterfall structures and cash flow analysis.
• Advanced Excel skills; experience with real estate analysis tools such as Argus or CoStar is a plus.
• Strong organizational skills and the ability to manage multiple tasks under tight deadlines.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Ong Kang Quan Ryan
EA Personnel Registration Number: R23116952
EA License No.: 07C5771

Our Client:

• Investment Management Industry.
• Mon to Fri, 9.30am to 6.30pm
• Tai Seng
• Basic: $4500 to $6500 + Performance Bonus

Our client, is a family office for a local ship bunker in Singapore. They are the investment arm that specialises in working with High-Net-Worth individuals and institutions for Private Equity Real Estate ​​​​​​& Alternative Investments.

Responsibilities:

• Collect information, perform research, and analyse real estate.
• Focus on Real Estate especially in Singapore, UK, Australia and New Zealand
• Able to model waterfall models, development budgets, cashflow and investor return summary
• Assist the CFO to source for credible strategic and sovereign wealth fund investors
• Assist the CFO to manage investment bankers and financing proposal
• Assist the CFO to answer questions from investors
• Assist the CFO to prepare documents for investors Due Diligence
• Deep understanding of financial models

Requirements:

• Bachelor’s Degree in Finance, Economics, Real Estate, or a related field.
• 2-3 years of working experience in investment analysis, real estate, or related fields.
• Familiar with real estate markets in Singapore, UK, Australia, or New Zealand is preferred.
• Strong proficiency in financial modelling, including waterfall models and cash flow analysis.
• Advanced Excel skills: familiarity with real estate analysis tools is a plus (e.g., Argus, CoStar).
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities to meet tight deadlines.
• Able to do presentations for the project analysis

Other information:

• Location: Tai Seng
• Mon to Fri: 9.30am to 6.30pm
• Salary + Performance Bonus

For interested applicants, please click "QUICK APPLY" or send your resume to: [email protected]

We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Tan Yueh Hua, Karen | EA Reg No: R1658726

JTE Recruit Pte Ltd | EA Lic No: 14C7215

Data Analyst

The successful incumbent will be responsible for establishing robust data processes (collecting, analysing, and interpreting) and maintaining data integrity in support of the company’s efforts towards leveraging high-quality data for decision-making.

· Ensures accuracy, completeness and data integrity by performing data validation, cleansing and normalization procedures.

· Manages and updates databases, data warehouses and data repositories to ensure data accuracy, consistency and accessibility.

· Performs data migration and standardization.

· Implements data validation and verification procedures by performing regular data audits and quality assessments.

· Recommends process improvements and best practices in data management.

· Collaborates with outsourcing team on data processing.

· Collaborates with stakeholders to define data requirements and KPIs for analysis.

· Develops and maintains Power BI dashboards to transform raw data into actionable insights.

Requirements:

· Bachelor of Science in Business Analytics or equivalent.

· At least 2 to 3 years of experience in master data management or similar.

· Proficient in Excel, SQL and data analysis automation.

· MSSQL & PL/SQL development experience is advantageous.

· Demonstrates strong data analytical and problem-solving skills.

· Proficient in data visualization tool especially in Power BI for creating reports and KPIs.

· Knowledge of business processes especially in purchasing activities or supply chain.

We regret to inform that only shortlisted candidate will be notify.

EA License No : 18C9228 REG No : R1324979 (Woo Kum Yoke)

System Analyst

The successful incumbent will support the company’s existing application and databases, new developments in applications, systems and process improvements, requirements analysis and documentation.

· Develops application solutions and ensures all systems, processes and data flows are documented.

· Converts business requirements into technical specification and solution.

· Prepares test cases prior to UAT and system rollout.

· Ensures testing and UAT are performed in accordance with user requirements.

· Performs maintenance and control of existing applications.

· Manages and maintains BI tools.

· Monitors and rectifies any application changes.

Requirements:

· Bachelor of Science in Information Management/Systems/Computer Application.

· At least 3 to 5 years of relevant work experiences.

· At least 3 years in application management and database management experiences.

· Experience in project management and data warehousing.

· Candidates with Business Intelligence Tool experience especially Power BI is an added advantage.

· Preferably with Transact-SQL and PL/SQL development experience.

· Strong data analytical and problem-solving skills.

We regret to inform that only shortlisted candidate will be notify.

EA License No : 18C9228 REG No : R1324979 (Woo Kum Yoke)

JOB FUNCTION AND RESPONSIBILITY

1. Provide quality technical reports and solutions to customers and team
   • Develop, maintain and improve on existing client reports and structure
   • Support technicians to develop and/or create simple service report
   • Ensure standardization and accessibility of reports to all staff
   • Extend business from potential and existing customers to acquire sales leads and/or sales for report services
2. Troubleshoot technical problems
   • To assist all employees with one-on-one questions on any technical related topics on an ad-hoc basis
3. Develop and conduct quality assurance checks

• Devise a plan, investigate and monitor situations whereby our technicians did not manage to solve customers’ problems
• Develop and conduct service audit checklists to ensure that technicians perform a consistently high service quality

1. Ensure Workplace Safety and Make Ready to Work Preparations
   • Enforce compliance to applicable workplace safety and health (WSH) regulations and usage of personal protective equipment (PPE)
   • Create risk assessments associated with pest management work on site to establish safety procedures and protocol
   • Create maintenance checklist for safety and functionality checks on tools and equipment
2. Plan & Review pest management operations
   • Develop Standard Operating Procedure for technicians
   • Establish action plans to enhance the effectiveness of pest management operations
   • Procure and allocate mechanized and automated equipment for pest management work
   • Attend new product launches for operations and service enhancements
   • Interpret plans, specifications and government regulations for various chemical agents
   • Regulate the use of pesticides. Monitor the usage level and put up a purchase requisition for pesticides when supplies are low. Ensure pesticide rotation
3. Plan and provide technical training
   • Structured learning: Develop, schedule & conduct one to two in-house technical or non-technical teach-in sessions
   • Imparting knowledge from external training: Conduct training for every external training that you have attended
   • Inviting people of expertise to conduct free or paid training to the entire company
   • External training: Develop and conduct external training as a value added service to our customers. Acquire sales leads and/or sales for these type of external training whenever possible
   • Develop a training plan for new employees
   • Develop training records to ensure that they received proper training and are qualified to treat each specific pest /problem
4. Manage Client’s request

• Ensure positive client experience by ensuring positive experience in customer communication and smooth operation for the services rendered

1. Any other duties as and when assigned

Business Analyst
Key Responsibilities

• Understand Business Needs:
  Partner with business teams to gather citizen/business requirements using human-centric, visual methods such as service journeys. Develop and present the appropriate business case.
• Requirement Analysis:
  Work with GovTech and project teams to create user stories, functional/technical specifications, and acceptance criteria.
• Technology Evaluation:
  Recommend suitable technologies aligned with GovTech’s technology directions (e.g., cloud-based solutions, enterprise architecture, SG Tech Stack) and modernization of legacy systems.
• Development Methodology:
  Identify and implement the appropriate development methodology (e.g., Agile, Waterfall) in an Outsourced, Co-Sourced, or In-house environment.
• Testing & Deployment:
  Plan, review, and conduct testing and data conversion to ensure specifications are met. Drive system or product readiness for smooth deployment, adoption, and operations.
• Continuous Improvement:
  Analyze the impact of requested changes, propose improvements, and address changing business needs. Collaborate with support teams to resolve technical issues during the Operations & Maintenance phase.

Experience and Skills Needed

• Educational Background:
  Degree or Diploma in Computer Science, Information Systems, Information/Infocomm Technology, Computer/Electronics Engineering, or a related discipline.
• Work Experience:Minimum 3 years of experience for the Consultant role.
  Minimum 5 years of experience for the Senior Consultant role.
  Experience in at least one full software/product development cycle, preferably using Agile Methodology.
  
• Core Competencies:Proven expertise in IT business analysis, application solutioning and design, and testing.
  Strong understanding of customer/user experience, design thinking, user story mapping, and digital product lifecycle management.
  Analytical, conceptualization, and problem-solving skills.
  
• Communication Skills:
  Excellent oral and written communication skills, with the ability to effectively pitch ideas and influence stakeholders.

Website User Behaviour Documentation:

• Analyse and document the current user journey on the website, identifying key touchpoints, user interactions, and behaviours.

• Map out website features and functionalities, including forms, navigation flows, and user inputs.

• Collaborate with UX/UI and development teams to gather additional insights and ensure documentation accurately reflects the user experience.

• Identify areas for process improvements based on observed user behaviour and document recommendations for optimization.

API Behaviour Documentation:

• Document existing API functionality, including endpoints, request/response structures, authentication, and error handling.

• Work with technical teams to analyse API behaviour, identify dependencies, and ensure comprehensive documentation.

• Create and maintain detailed documentation outlining how APIs interact with the website and other systems.

• Work with developers to identify gaps or issues in API functionality and document solutions or improvements.

Vendor Requirement Clarification:

• Set up and manage calls with external vendors to clarify requirements for integration, functionality, and data exchange related to the website and APIs.

• Develop a clear agenda for vendor calls and ensure that all relevant questions are addressed during meetings.

• Document and communicate vendor responses and requirements clearly to internal stakeholders, ensuring proper alignment.

• Follow up with vendors to resolve any ambiguities or discrepancies and ensure that all technical requirements are captured accurately.

Collaboration & Communication:

• Work closely with internal teams, including product owners, developers, QA, and UX/UI designers, to gather insights and ensure alignment on website and API requirements.

• Provide clear, detailed documentation that is easy to understand by both technical and non-technical stakeholders.

• Act as the point of contact between internal teams and external vendors, ensuring smooth communication and effective problem-solving.

• Ensure that all documentation is regularly updated to reflect changes in user behaviour, website features, and API functionality.

Required Qualifications:

Education: Bachelor’s degree in Business Analysis, Information Technology, Computer Science, or a related field (or equivalent work experience).

EXPERIENCE:

• 3+ years of experience in business analysis, with a focus on web and API documentation.
• Strong experience working with external vendors to clarify requirements and document technical specifications.
• Proven track record of creating clear, concise, and detailed documentation for both technical and non-technical audiences.
• Hands-on experience with documenting API integrations, web behaviours, and user flows.

SKILLS & KNOWLEDGE:

• Solid understanding of web technologies (HTML, CSS, JavaScript, APIs, RESTful services, etc.).
• Proficiency with business analysis and documentation tools (e.g., JIRA, Confluence, MS Visio, or similar platforms). Experience with API testing tools like Postman or Swagger, and knowledge of common API protocols (REST, SOAP).
• Familiarity with web analytics tools (e.g., Google Analytics, Hotjar) to analyse and document user behaviour.

SOFT SKILLS:

• Strong communication and interpersonal skills, capable of interacting with both technical and business stakeholders.
• Excellent organizational skills with the ability to manage multiple projects and tasks simultaneously.
• Detail-oriented with a focus on accuracy and completeness in documentation.
• Strong analytical and problem-solving skills, with the ability to break down complex systems and processes.

Our client, one of Asia-Pacific’s leading organizations is looking for:

Business Analyst

Responsibilities:

• Data Source Visualization
• Visualization of the resource systems, files and filed information for creating internal /external reports.
• Data mapping of downstream systems.
• Monitor task progress of the user side, conduct issue & risk management, and provide support for solving them
• Provide Local insights and feedback to project planning with Area PM
• Other regular reporting such as regional progress, challenges and success to Area PM

Requirements:

• Understanding of downstream data flows for report creation
• Hands-on experience of using MS Access, Excel macro and UiPath (RPA)
• Experience of implementation of information systems
• Experiences in bank industry as a bank employee, or experiences of service provision to bank industry as a consultant
• Experience in project implementation from user side
• Experience in utilization of AI(expected to consider how to utilize Wiz Chat in this PJ)
• Willingness to undertake travel within the APAC region to interact in person with Front-, Middle- and Back-Office teams to gather the necessary requirements
• An acute attention to detail and commitment to producing high-quality, precise, and extensive requirement documentation

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job/position title applied “Business Analyst”)

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Jagveer Singh Arora
EA Personnel Registration Number: R22109615

he Software Analyst is responsible for analyzing, designing, and optimizing software systems to meet business and technical requirements. They bridge the gap between stakeholders, developers, and project managers to ensure software solutions align with the organization’s goals and needs. This role involves reviewing and evaluating current systems, gathering requirements, performing detailed analysis, and ensuring the delivery of quality software.

Key Responsibilities:

1. Requirements Gathering:

o Collaborate with business stakeholders, end users, and technical teams to gather detailed software requirements.

o Document business processes and ensure the requirements align with the organization’s objectives and technical feasibility.

2. System Analysis:

o Analyze existing software applications and systems to identify areas for improvement or optimization.

o Evaluate system performance, security, and scalability to recommend enhancements.

o Perform gap analysis to determine how new solutions can address business challenges.

3. Software Design & Specification:

o Develop functional specifications, user stories, and use cases that provide a clear understanding of software requirements.

o Design system workflows and data models.

o Create detailed technical documentation for software systems and solutions.

4. Collaboration & Communication:

o Act as a liaison between technical teams (developers, QA engineers) and business stakeholders to ensure smooth communication throughout the software development lifecycle.

o Present findings, progress updates, and system designs to both technical and non-technical stakeholders.

5. Testing & Validation:

o Assist in the creation of test plans and test cases, ensuring that the software meets business needs and requirements.

o Help troubleshoot and resolve issues identified during testing.

o Perform software validation to ensure that software is functioning as intended.

6. Implementation & Deployment Support:

o Support the deployment and implementation of new software solutions, providing guidance to ensure a smooth rollout.

o Assist in user training and documentation of the software application.

7. Quality Assurance:

o Monitor and maintain the quality of software systems post-implementation.

o Review and ensure adherence to best practices and industry standards.

o Conduct system reviews and audits to ensure software solutions are delivering the desired results.

8. Continuous Improvement:

o Stay updated with emerging software technologies, trends, and tools to ensure the software remains current and efficient.

o Propose and implement improvements to existing systems based on analysis and user feedback.

9. Technical Support:

o Provide ongoing technical support and assistance to users, addressing issues or concerns related to software functionality.

o Troubleshoot software issues and provide fixes or enhancements as needed.

Qualifications:

· Education:

o Bachelor's degree in Computer Science, Information Technology, or related field. A Master’s degree is a plus.

· Experience:

o One onsite (SGP) Techno-Functional resource with at least 4 - 5 years’ experience in .Net, React, SQL server, Web API.

o Strong in both Functional and Technical Skills in .Net, React, SQL server, Web API

o Able to gather requirements from business and write Functional specifications

o Experience with system analysis, requirements gathering, and software development methodologies (e.g., Agile, Scrum, Waterfall).

Job Scope:

• Customer Due Diligence and Know Your Customer: Identify and verify customer identities, screen and assess related parties, ownership structures, adverse news searches at the onboarding stage and on a continuing basis.

•Anti-Money Laundering and Combating the Financing of Terrorism: Ensure that AML risk assessment for new customers before on-boarding are correctly performed and documented properly, conducting transaction monitoring.

•Support internal and external audits and compliance with our regulators and banking partners for any Singapore related matters.

•Support Singapore corporate governance matters.

• Assist with other aspects of the business and special projects.

Requirements to succeed

• Diploma / bachelor’s degree or equivalent professional certification, and/or 1 years of relevant work experience in Compliance in a bank or other MAS-regulated financial institution, KYC review/ AML transaction monitoring experience will be a bonus.

• Knowledge and familiarity with Singapore regulatory compliance requirements.

• Demonstrated ability to work independently.

• Proficiency with compliance management and screening software, e.g. World Check, etc.

• Expertise and familiarity with MS Office, especially Excel.

• Independent and willing learner, driven, and looking to work in a start-up environment.

• Collaborative and personable team player.

Job Description

The position requires at least 1-2 years of experience in the manufacturing field or in a related area.

You must have a working knowledge of relational databases, web and client-server concepts, and be able to rely on experience and judgment to plan and accomplish goals.

Key Job Accountabilities (Actual daily deliverables):

·To support and maintain business web applications.

·To discuss with business users to understand business requirements for systems enhancements.

·To provide enhancement to the systems based on time to time business needs.

Responsibilities:

·To maintain and enhance operation web applications.

·To write technical procedures and documentation for the applications including operations, user guide, etc.

·To Investigate and resolve application functionality with vendor, if enhancement is needed.

·To assist in troubleshooting software application issues.

Reporting Relationships (Who this job reports to; Who reports to this job):

·This position reports to Manager.

Required Experience and Qualifications (Required knowledge, skills and experience---however acquired):

·Degree / Diploma in Computer Science or Computer Engineering with at least 2-5 years’ of relevant experience

·Experiences in Platforms like VB6, ASP.Net, VB.Net, VB.net and Oracle and C#.net with J2EE & JavaScript are required.

·Hands on experience in Oracle & SQL Server databases SQL queries and stored procedures.

·Knowledge in Microsoft Access VBA will be added advantage.

·Knowledge in SQL Server Reporting Service will be added advantage.

·Been through at least 2 cycles of full SDLC Implementation.

·Understanding of the semiconductor industry business will be added advantage.

·Independent, strong analytical skills and ability to work under pressure with tight deadlines.

Working hour: 8am to 5.30pm, 5days

Experience: 1-2 Years

Role: Finance Analyst

Key Domain/ Technical Skills:

· Have good knowledge in using M365, a good grasp of Outlook, Excel, SharePoint.

· Advance knowledge/skills of Excel formulas and functions is a must.

· Have working experience and advance understanding of SAP system (PEMS) would be a plus.

Key Responsibilities:

· Create PR/GR/Extract reports using SAP system.

· Process invoice payments.

· Financial Data Management - Ensuring accurate/up-to-date data entries.

· Work with various senior managers to monitor utilization of budget.

· Aids in software, hardware contracts renewal and budget oversight.

· Aids in project budget oversight.

· Prepare monthly financial dashboard reports.

· Asset Management – Manage laptops inventory, issuance, write-off of assets, etc.

Other Finance/Asset Management related ad-hoc tasks as directed by the Finance Lead

Key Requirements:

Education:

• Bachelor’s Degree in Banking & Finance/ Business Management or related field.

• Preferably 1-2 years’ relevant experience in a Finance Institution, Audit or Consultancy firm.

• Fresh grads with relevant internship experience in Finance, Audit or Consultancy may apply.

Essential:

· Above average Excel skills (Advance formulas, pivot tables, power query, building of reporting dashboard). Strong in data analysis using excel.

· Excellent internal communications, written and verbal communication skills.

· Possesses strong analytical and troubleshooting skills.

· Strong Attention to details. Understand the importance of data discipline.

· Willing to learn attitude.

· Able to handle confidential data in a professional manner.

· Good experience in managing/responsible/implementing business process improvement.

Experienced as a PMO support in Bank Projects will be a plus.