About TikTok:
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. With global offices in Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo, TikTok connects people from diverse cultures and backgrounds.
Why Join Us:
At TikTok, we value humility, intelligence, compassion, and creativity in our people. We create to inspire not only ourselves but also the more than 1 billion users on our platform. Driven by curiosity, we fearlessly take calculated risks and embrace ambiguity. Our environment fosters limitless opportunities for those who dare to pursue bold ideas that push beyond the boundaries of possibility. By joining us, you can make a significant impact on TikTok's mission and the lives of its global users.
About the Team:
TikTok e-Commerce is a content e-Commerce business utilizing international short video products as carriers. Our aim is to become the preferred choice for users seeking to discover and purchase affordable, high-quality products. We provide users with tailored, active, and efficient consumption experiences while enabling merchants to access stable and reliable platform services in various scenarios, such as live e-commerce and short video content e-commerce. Our vision is to make affordable and high-quality products easily accessible, enhancing the quality of life for all.
E-Commerce's Governance and Experience is a global team dedicated to ensuring a safe and trustworthy marketplace for our buyers, sellers, and creators. We focus on areas such as risk detection capabilities, fairness, and sustainability of the E-Commerce ecosystem, content and commodity quality, and friction-free experiences to drive improvement.
Responsibilities:
- Take charge of the frontend development of Governance & Experience solutions for TikTok Shop in Singapore
- Lead the development of scenarios like risk management, moderation, service-care, etc
- Continuously enhance customer experience through quantitative service monitoring, alerting, and the utilization of data and operational dashboards
- Research, design, and develop computer and network software or specialised utility programs.
- Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.
- Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.
Qualifications:
- Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline with a minimum of 2 years of work experience is required
- Should possess excellent web technology skills, particularly in HTML5, CSS3, and JavaScript
- Experience with any major JavaScript framework such as ReactJS, AngularJS, VueJS, or equivalent is necessary
- Experience with any major frontend technologies like Micro Frontends, BFF, Node build systems, asynchronous APIs or equivalent
- Experience using Excellent problem-solving and analytical thinking skills are essential
- Having experience in large-scale website architecture would be a great advantage
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
