Job Title: QA/QC & PD Executive (ID7099)
Location: Woodlands
Working Hours: 5days work week, 9am-6.10pm
Basic Salary: $3000-$3200

Job Description
• Establish, update and sustain effective implementation of the plant’s Food Safety
(ISO 22000), Quality (ISO 9001), HACCP, Organic, and Halal Management Systems
and its PRP prerequisite programs, certified by 3rd party certification bodies.
• Ensure compliance to CCP, OPRP and Quality Control Points as defined, coordinate.
non-conformity processes, i.e. product on-hold, re-inspection of rework / disposal of
stock, and final disposition conclusion.
• Laisse with government agencies / certification bodies, i.e. SFA, HPB, MUIS, on all
matters on product registration or plant certification information.
• Evaluate and review acceptability of raw material / packaging from new suppliers.
• Foster cross-functional collaboration within the company and partnership with
suppliers and customers to solve quality and food safety issues in ingredients,
materials, products and packaging.
• Conduct internal audit activities, to verify operation activities meet HACCP, GMP,
hygiene / sanitary, ISO 22000 and ISO 9001 requirement periodically.
• As Master Document Controller, formalize documents for Food Safety and Quality
document and records as per documented information procedure, maintain record.
keeping.
• Capable of collecting data, analyzing statistically, propose actions for KPI improvement.

Requirement:
• Degree holder in Food Technology, Food Science, or related fields
• Has minimum 3 years working experience, QA/QC in relevant industry
• Familiar with ISO standards for Quality and Food Safety, ie QMS 9001, FSMS 22000, HACCP, PRPs e.g. 5S, GMP.

1. Preferred those with average excel skills (vlookup, pivot and sumif etc)

2. Full set accounting [AR, AP, GL]

3. Preferred those who can start within 2 weeks

4. Location Valley Point (nearest MRT Tiong Bahru) or 5 minutes bus ride from Orchard/Dhoby Ghaut MRT

5. Training will be provided

6. 9am to 6pm (Mon to Fri)

Duties:

Full spectrum of purchasing process; receiving requisitions forms, sourcing quotations, issuing PO, co-ordinating delivery, reconciliation of DO and POs and liaising with accounts for payment.

Responsible for sourcing and procurement of materials/equipment, equipment rental, other services required by projects at the most competitive price and acceptable quality locally and overseas.

Strong interpersonal, communication, persuasion and analytical skills in reviewing quotations, able to apply terms & conditions of quotations to specific contexts and analyse accordingly.

Perform clerical duties such as filing, sorting, and general admin support.

Other ad hoc duties assigned by management.

Job Requirements:

Must be able to converse in Mandarin (need to liaise with China counterpart).

At least 2 years of relevant working experience in Construction Industry will be an advantage.

Proficiency in Microsoft Office. High level of competence in Excel will be favoured.

Ability to work with team member & independently

Work well under pressure and able to work with Team Member and independently

Familiarise with Singapore and China Import and Export regulations and procedures.

• Assessing the construction project plans and specifications to determine the types and quantities of materials needed. Collaborating with project managers, engineers, and architects to understand project requirements.
• Identifying and selecting suppliers and vendors based on factors such as cost, quality, and reliability. Negotiating contracts and terms with suppliers to secure favorable pricing and delivery terms.
• Developing cost estimates for materials and ensuring adherence to project budgets.Monitoring and controlling material costs to avoid budget overruns.
• Maintaining accurate records of material inventory levels and tracking consumption. Implementing efficient inventory management practices to minimize waste and prevent shortages.
• Placing orders for materials and equipment in a timely manner to meet project timelines. Monitoring and tracking the status of orders to ensure on-time delivery.
• Ensuring that materials meet specified quality standards and regulatory requirements. Collaborating with quality control teams to address any issues related to material quality.
• Communicating effectively with various stakeholders, including project managers, suppliers, and construction teams. Coordinating with different departments to ensure a smooth flow of materials to the construction site.
• Resolving issues related to material shortages, delays, or quality concerns. Implementing contingency plans to address unexpected challenges in the supply chain.
• Maintaining detailed records of material transactions, orders, and deliveries. Generating reports on material usage, costs, and inventory levels for project management.
• Identifying opportunities for process improvement in material planning and procurement. Staying updated on industry trends and best practices to enhance efficiency and effectiveness.

• Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department.
• Attending networking activities to research and connect with prospective clients.
• Maintaining meaningful relationships with existing clients to ensure that they are retained.
• Suggesting upgrades or added products and services that may be of interest to clients.
• Crafting business proposals and contracts to draw in more revenue from clients.
• Negotiating with clients to secure the most attractive prices.
• Equipping staff with the technical and social skills needed to enhance sales.
• Reviewing clients' feedback and implementing necessary changes.

Job Requirement:

• Diploma or Degree in any field
• At least 3-4 years experience in construction industry
• Knowledge in Microsoft Excel, Words and Office
• Good in handling paper work and able to work under stress and fast paced environment
• Good problem solving skill and able to address potential issues proactively
• Good in communication skill (verbal & written) and interpersonal skill

Other Information:

• Working 5.5 days
• Attractive benefits
• Nice working environment & colleagues

I. GEZE Offers

GEZE offers a supportive and cohesive working environments and believe in giving employees long-term opportunities to not only grow as professsionals but also as individuals in a International team. We pride ourselves in developing well rounded and motivated professionals that will become part of the GEZE family for the long-term in order to ensure sustained success for the future.

With our mantra of :' think globally, act locally". we strive to take global concept and successfully adapt them to local markets. As we have ambitious targets to grow Singapore and the regions, this position will offer many opportunities to evolve within the organization in the future.

Join and discover what's possible!

II. Duties & Responsibilities

The main task of the candidate will be to drive the Sales efforts of GEZE products in the Singaporean market and develop long-term relationships with General Contractors, Builders and Architects.

The candidate will also be expected to conduct detailed market research and analysis of all competitors and market trends to ensure we have the right solutions for our market segment and can stay ahead of the competition.

The candidate will need to be up to date on new project information, prepare and organize the launch of the new product lines in addition to organizing product seminars to our target partners.

III. Skills & Experience

• A confident individual that thrives under pressure and enjoys the challenge of winning new projects.
• Organize sales visits and establish new customers in the Singapore market.
• Resolute sales nad marketing expertise allowing candidate to expand GEZE's market share and increase customer base in Singapore.
• Aim to achieve monthly or annual targets.
• Effectively increase product awareness by driving tactical promotional efforts and engagement activities with dealers that include but are not limited to product launches and promotional demonstration tools for key products.
• Strong and effective communication skills to internal & external stakeholders (e.g customers, distributors, staffs, HQ product management) across various levels and functions.
• Good understanding of processess, strong innovative drive as well as pronounced customer and service orientations.
• At least 3 years of working experience in Sales or a similar field.

IV. Education

Successfully completed studies focused on engineering or business administration or equivalent expertise and experience

• At least 4-8 years’ relevant work experience in office administration and provision of secretariat support
• People-oriented with strong interpersonal, verbal and written communication skills
• Self-driven, independent and a team player with good event organization skills
• Proficient in Microsoft and Adobe applications. Proficiency in other digital platforms such Power BI and Padlet would be an advantage
• Knowledge/experience in student management systems/processes would be an advantage

Successful applicant will be offered a 2-year contract in the first instance.

Closing Date: 27 March 2024

If you are shortlisted for the position, you should hear from us within 30 days of the closing date of the advertisement.

Job Description

• Manage end-to-end employee life cycle – from talent acquisition, onboarding, employee engagement, employee relations matters, performance management to off-boarding
• Support manpower needs in recruitment including sourcing, job posting, onboarding process, orientation and off-boarding
• Manage all Work Pass [WP, SPass, EP] matters such as applications, renewal and cancellation
• Maintain and update staff personal records
• Provide day to day operational HR and administration support
• Provide expert and timely advice to business units on HR policies and procedures
• Foster strong employee communication and engagement with the stakeholders
• Initiate and execute projects for process improvement and/or system enhancements
• Handle ad-hoc duties/ projects as assigned

Requirements:

• Diploma/Degree in Human Resource Management, Business Studies or equivalent
• Min 2 years of relevant HR experiences
• Excellent presentation skills and strong in both verbal and written communication
• Possess good understanding of HR process, practices, and employment law
• Meticulous, responsible, resourceful with high degree of professional integrity and can work independently as well as in a team
• Energetic, fast learning with an impossible-is-nothing attitude
• Comfortable working with staff and management at all levels

Four Seasons Hotel Singapore

A luxury hotel in Singapore that escapes into a quiet garden enclave in the heart of the city – steps from Orchard Road shops and entertainment and just minutes from the financial district. Enter a world that is intimate and exclusive, yet complete in every way, with an award-winning dining and 24-hour fitness. A warm, residential ambience showcases over 1,500 Asian art pieces, and thoughtful Four Seasons care elevates every moment.

Guest Relations Executive (Front Office)

The Guest Relations Executive is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high-profile department carries a special responsibility. The Front Office is also the natural place where guests' direct comments, questions, suggestions and concerns.

This position is on a rotating shift basis, including overnight shifts and On-Job Training will be provided. We are looking for individuals who have an outgoing personality and a can-do approach to any task.

Responsibilities:

• Welcome guests upon arrival and check-in according to establish standards and procedures.
• To provide courteous and efficient service and if possible, to comply with each and every guest request.
• Check out guests courteously and accurately.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the Duty Manager for further follow-up when necessary.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
• Maintain good guest relations with in-house guests at all times.

Requirements:

• Open to entry-level candidates with Diploma in Hospitality or its equivalent
• Advantageous to have 1 year of relevant experience in the hospitality industry.
• Good organisational skills, ability to prioritize workload and handle pressure.
• Pleasant disposition with strong interpersonal and communication skills.
• Knowledge of Opera System would be added advantage.
• Able to work on rotating shifts including weekends and public holidays.
• Kindly note that due to work visa restrictions, position is open to Singaporeans only.

Join us Now!

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/disability/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in dedicated employee restaurants

We're looking for someone who embodies a genuine passion for the dynamic fusion of marketing and technology. As the ideal candidate, you'll naturally thrive in the world of digital marketing, fully grasping how the vast realm of the Internet can powerfully contribute to amplifying our revenue growth. Your innate tech-savviness will be matched only by your intuitive insights, which will play a pivotal role in fortifying and elevating our marketing campaigns.

Responsibilities

• Collaborate closely with our team to shape our dynamic digital marketing strategy.
• Expertly execute strategic digital plans across diverse channels, including SEO, SEM, Social Media, Email, Mobile, and Display, to maximize impact.
• Champion our digital presence by managing websites, mobile apps, and email/CRM software.
• Craft compelling and resonant digital content optimized for various platforms.
• Lead captivating social media campaigns that resonate with our audience.
• Take the helm of our digital advertising initiatives, encompassing SEM, Display, Social, and Programmatic.
• Oversee and optimize SEO campaigns to enhance our online visibility.
• Skillfully set up conversion paths, pixels, and event tracking across platforms.
• Dive deep into market trends, audience insights, and competitor landscapes to fuel engaging user journeys and conversions.
• Translate digital analytics into actionable insights, sharing strategic findings with the team for optimization.
• Keep a vigilant eye on emerging digital tools, trends, and technologies, sharing your insights to drive team innovation.

Requirements:

Education: Bachelor's Degree/Post Graduate Diploma/Professional Degree in fields like Business Studies/Administration/Management, Marketing, Advertising/Media, or equivalent.

Experience: A minimum of 2 years in marketing, especially within the beauty/retail industry.

Skills:

• Digital Advertising Mastery: Successfully managed Google, Facebook/Instagram, Display, and Video advertising campaigns, infusing brands with digital life.
• Audience Craftsman: Expertly identified and engaged target audiences, creating captivating digital campaigns that turned leads into enthusiastic patrons.
• Analytics Expertise: Knowledge in Google analytics and data analysis for optimizations
• Analytical Insight: Strong analytical skills and data-driven thinking
• Lead Generation Specialist: Knowledge of lead generation campaigns and performance marketing
• Compelling Copywriter: Your words are a potent force, seizing attention, nurturing engagement, and inspiring action.
• Motivated Achiever: Motivated and independent worker
• Results-Driven: Responsible for the results of clients' campaigns
• Collaborative Contributor: Team player in a highly dynamic and fast-paced environment

Corporate Communication

• Create and manage the content on SAMS website and social media platforms
• Design and develop content for internal and external publications, marketing/corporate collaterals, videos and other publicity materials
• Provide support for events, corporate visits, marketing or corporate campaigns and projects, and manage coordination and liaison with internal and external stakeholders and partners
• media monitoring and manage or coordinate photography and videography (e.g. interviews)
• Provide corporate & management support services

Partnership

• Maintain and develop strategic and meaningful collaborations and working relationships with corporate partners and individuals.
• Communicate with internal or external stakeholders in alignment to the SAMS Vision and Mission (which includes but does not limit to corporate, schools and other SSA) to give public awareness talks.
• Plan, organise and coordinate fundraising initiatives and events through the different marketing channel.
• Manage donors’ database, ensure accountability of donations received, and update fundraising status accordingly.
• Assist with supporting / coordinating Parents Support Group (PSG).
• Recruit and manage volunteers in activities and programmes.
• Plan and execute CSR activities to maintain and strengthen relationship with the different stakeholders.
• Prepare and issue general correspondence and acknowledgment letters to the various stakeholders and keep accurate records of fundraising activities.
• Handle public enquiries for donation, donation-in-kind, sponsorships and community projects
• Act as an ambassador/ representative for SAMS, representing the organisation at external networking events which includes cheque presentations and talks.
• Undertake any other duties as assigned

Job Holder's Requirement and Attributes

• Degree / Diploma in marketing, public relations, mass communication, journalism or related disciplines
• 3 – 5 years of relevant experience in community relations, public relations, corporate communication or marketing communication
• Resourceful, creative, proactive, possess a positive attitude and can-do spirit, has a strong sense of responsibility
• Solid knowledge and strong skills in publication, production and/or design software and video editing tools
• A proactive team player with initiative, is independent, self-driven and able to work collaboratively with cross-functional teams and external stakeholders.
• Excellent interpersonal, presentation and communication skills (written and verbal)
• Strong organizational, analytic and time-management skills
• Able to multi-task and thrive on working in a dynamic environment

• Evaluate and implement sales enablement technologies, CRM system and other operational tools to streamline sales operations, improve data visibility and enhance business decision making
• Increase and optimize sales force utilization for corporate CRM and PowerBI dashboard by providing adequate trainings to the SMs/MRs.
• Provide CRM / BI technical support and assistance to Asia countries whenever is required
• Assist in delivering CRM/BI solutions trainings to local admin and sales force as per required
• Assist in UAT for CRM/Power BI dashboard enhancement
• Assist in developing reports for region Asia and country tracking
• Assist in performing data mapping / matching for BI solutions project
• Identify sales and activity data quality issues and provide necessary correction actions as per required
• Work closely with cross-functional departments (sales & marketing) to align sales strategies and business objectives
• Sharing best practices with Asia countries and Global Commercial Operation (whenever applicable)

• Manage end-to-end recruitment process
• Administer on-boarding and off-boarding programs
• Coordinate and communicate with other departments to meet staff training needs
• Manage staff training matter and administer training related funding and claims
• Ensure the correct recording of all relevant record logs and documentation
• Organise and execute employee engagement and welfare activities
• Maintain and update employees' personal files
• Follow-up on contract renewal and expiry
• Handle employee relations matter
• Handle HR letters and correspondence
• Support HR activities and initiatives
• Provide support on office administrative matter
• Other general HR admin duties

Admin Jr Executive Job Description & Requirements Maintenance all filings

1. Prepare and maintain all company admin filings 2. Prepare and update GST data

3. Submit GST

4. Track assets

5. Prepare quotations and invoices listings

Maintenance company payroll

1. Maintenance Foreign workers medical, WIC and dormitory records 2. Maintenance company staff employment records

3. Liaise with MOM application and resignation of foreign employees 4. Prepare staffs payroll on every 5th of the month

Maintenance company quotations, sales & invoices

1. Prepare and submit quote, tracking project every Monday on forms

2. Prepare service and photos reports for invoicing

3. Prepare sales tracking & invoice

4. Prepare payment outstanding list and follow up to collect payments on time 5. Prepare all cheque payment

And any other job assigned to the employee

Salary $2500 - $3500

Job Summary:

• Assists the Security Manager in the operations of round-the-clock overall security and fire-safety services.
• Assist in control of the Security Department and supervise security officers
• Responsible for maintaining adequate and effective security measures for the hotel
• Ensuring maximum protection is given to the guests
• Ensure hotel and guest properties are safeguard against loss, damage and other untoward accidents
• Handle all incidents in a professional and timely manner

We are looking for someone who:

• Has relevant experience within the hotel industry
• Possess a valid Police Licensing Regulatory Department Security Officer license.
• Able to perform rotating shift
• Has strong interpersonal and communication skills
• Detail-orientated and has good organizational skills
• Is professional, discreet and can handle sensitive information
• Upholds professional values, ethics and integrity at all times
• Enjoys problem solving with a can-do attitude
• Enjoys being challenges
• Report Writing

*Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Business.

*Studies/Administration/Management, Finance/Accountancy/Banking, Human Resource Management or equivalent.

*At least 3 Year(s) of working experience in the related field is required for this position.

*Required Skill(s): Proficient in MYOB, Proficient in MS Office, Good Communication Skill, Good Writing Skill.

*Preferably Junior Executive specialized in Finance - General/Cost Accounting or equivalent.

1. Preparation of maintenance schedule according to clients master schedule.

2. Preparation of progress report and submission

3. Procurement of material/ parts/ components

4. Technical assessment of systems and introduction of retrofit / replacement recommendation to clients

5. On the job risk analysis and preparation of risk assessment procedure.

6. Preparation of method of statement / process for presentation to clients.

7. Perform checks and inspections of entire systems including control parameters attendance.

8. Troubleshooting of fault / breakdowns and rectification according to authorities / clients requirement.

9. Perform full set of testing complying to authorities / clients requirement.

10. Perform maintenance program and complying to authorities / clients requirementt.

11. Attendance of meeting and or site survey with clients.

12. Submission of quotations / costing to clients within stimulated time frame.

13. Maintenance of good public relationship with vendors / clients.

14. Logistic and manpower planning and arrangement.

1. Preparation of maintenance schedule according to clients master schedule.

2. Preparation of progress report and submission

3. Procurement of material/ parts/ components

4. Technical assessment of systems and introduction of retrofit / replacement recommendation to clients

5. On the job risk analysis and preparation of risk assessment procedure.

6. Preparation of method of statement / process for presentation to clients.

7. Perform checks and inspections of entire systems including control parameters attendance.

8. Troubleshooting of fault / breakdowns and rectification according to authorities / clients requirement.

9. Perform full set of testing complying to authorities / clients requirement.

10. Perform maintenance program and complying to authorities / clients requirementt.

11. Attendance of meeting and or site survey with clients.

12. Submission of quotations / costing to clients within stimulated time frame.

13. Maintenance of good public relationship with vendors / clients.

14. Logistic and manpower planning and arrangement.

1. Preparation of maintenance schedule according to clients master schedule.

2. Preparation of progress report and submission

3. Procurement of material/ parts/ components

4. Technical assessment of systems and introduction of retrofit / replacement recommendation to clients

5. On the job risk analysis and preparation of risk assessment procedure.

6. Preparation of method of statement / process for presentation to clients.

7. Perform checks and inspections of entire systems including control parameters attendance.

8. Troubleshooting of fault / breakdowns and rectification according to authorities / clients requirement.

9. Perform full set of testing complying to authorities / clients requirement.

10. Perform maintenance program and complying to authorities / clients requirementt.

11. Attendance of meeting and or site survey with clients.

12. Submission of quotations / costing to clients within stimulated time frame.

13. Maintenance of good public relationship with vendors / clients.

14. Logistic and manpower planning and arrangement.

• Specialising in Facilities Maintenance
• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Facilities Management, Building Services, Engineering (Civil, Mechanical or Electrical) or equivalent.
• At least 5 Years of working experience in the related field is required for Executive position and at least 10 Years for Manager position.
• Required Skill(s): Microsoft Office
• Preferably Senior Executive specialized in Engineering - Civil/Construction/M&E/Facilities Maintenance or equivalent.
• Preferably candidates with valid Class 3 Driving License (M)

The ideal candidate will have a passion for all things marketing and technology. You will be well-versed in the concepts surrounding digital marketing and how the Internet can become a strong asset to securing growing revenue. You will be tech-savvy and intuitive with great ideas to reinforce our marketing campaign.

Responsibilities

• Assist the team in the development of the overall digital marketing strategy
• Implement digital marketing activities across a broad range of digital marketing channels (SEO, SEM, Social Media, Email, Mobile, Display)
• Manage and maintain the company’s owned media including websites, mobile apps, and email/CRM software
• Manage the creation of relevant and engaging digital content for publishing onto various digital platforms
• Manage social media marketing campaigns
• Manage digital advertising campaigns (SEM, Display, Social, Programmatic)
• Manage SEO campaigns
• Set up conversion, pixel, and event tracking on the website and across various digital platforms
• Conduct research on market trends, brand’s audiences and competitors, and end-to-end consumer journey to drive engagements and conversions
• Analyze digital marketing analytics reports and share insights with the team to develop optimization plans
• Stay abreast of emerging digital tools and platforms,digital marketing trends, new technologies, and share insights with the rest of the team

Requirements:

• Experienced in running Google, Facebook/Instagram, Display and Video advertising campaigns
• Experienced in identifying the right audiences to target and creating digital marketing campaigns that generate leads
• Knowledge in Google analytics and data analysis for optimizations
• Strong analytical skills and data-driven thinking
• Knowledge of lead generation campaigns and performance marketing
• Good copywriting skills
• Motivated and independent worker
• Responsible for the results of clients' campaigns
• Team player in a highly dynamic and fast-paced environment
• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Marketing, Advertising/Media or equivalent.
• At least 2 Year(s) of working experience in the beauty industry is required for this position.

Job Title: Account Executive-AR (ID7095)
Location: Woodlands
Working Hours: 5days work week, 9am-6.10pm
Basic Salary: $3000-$3300


Job Description
• Ensure that all transactions are well documented.
• Responsible for the full spectrum of Accounts Receivable.
• Ensure accurate and timely processing of Goods Return Note.
• Coordinate local cheque bank-in and daily update of incoming funds to the NAV system.
• To ensure timely updating of customer accounts.
• Monitor and follow-up with customers on overdue accounts and arrange for debts collection.
• Reconcile Customer Collection with Bank Ledger.
• Responsible for monitoring monthly /weekly Debtors aging.
• Mailing Statement of Accounts to customers and responding to their inquiries.
• Prepare Accounts Receivable monthly cash flow forecast.
• Preparation of Journal entries for accruals & other adjustment.
• Preparation of monthly and year-end Balance Sheet schedules.
• Liaising with internal and external auditors.
• Looking into strengthening current and process improvement
• Undertake ad hoc duties as assigned.

Requirement:
• Diploma/ Degree in Accounting
• At least 3 years of experience in accounting & finance.
• Proficiency in Excel and other Microsoft office applications
• A team player who possesses good communication skills.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Guest Relations Executive with Conrad Hotels and Resorts is responsible for creating memorable guest experiences, by ensuring their satisfaction throughout their stay at the hotel, and making sure of the highest level of service and attention in the lobby.

What will I be doing?

As a Guest Relations Executive, you will serve on the Front Office team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Executive truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:

• Be the brand ambassador of the hotel, providing a positive “first impression” while guests walk-in to the hotel.
• Deliver the highest quality and brand service standards to consistently meet and exceed Guest expectations.
• Anticipate guests needs, handle enquiries and complaints, promptly and efficiently.
• Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable HILTON and Conrad Singapore Orchard guidelines.
• Command a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up with TMs across department in the hotel.
• Ensuring self is well groomed at all time. Luxury in self-image and service delivery is to be applied at all time.
• Works with CRM systems to ensure that customer feedback is properly logged, monitored and addressed.
• Making sure SALT Score is always above target with Overall Experience meets MTD/YTD Target.
• To be able to empower one’s self to make bold and quick decisions that is aligned with meeting guests expectations across departments.
• Welcoming and greeting guests in the Lobby, ensuring Guests feels welcome and delivering the WOW service to every guests handled.
• Delight guests through friendly and proficient service, ensuring repeat business through personalized, efficient service
• Involving in the Conrad Experience for guests celebrating moments with us.
• Investigate and resolve customer complaints in person, on the phone, and via mail.
• Going through Daily VIP Reports and ensuring VIPs are greeted and send off well. All information are to be shared with relevant department.
• Ensuring the lobby is kept clean all the time, guests are properly handled in queue and a smooth check in and check out process.
• To be aware of daily Events and its VIP Guests arrival.
• Serve your role and Team in an environmentally conscious manner
• Develop a close and harmonious working relationship with all the other departments in the hotel, while maintaining good communication with other hotel departments to assist with guests' needs.
• Have complete knowledge of Hilton hotel SOPs and local policies.
• Leverage on Artificial Intelligence (AI) / technology such as Kipsu, SALT and Synergy to proactively meet customers’ needs while shape culture and processes for innovation and continuous improvement
• Knowledgeable on all facts on hotel products, including room types, room rates, relative features and facilities, Food & Beverage outlets and the Executive Lounge.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice

What are we looking for?

A Guest Relations Executive serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 5 years of previous experience in customer service supervisory or similar level
• Calm, efficient, resourceful and organised
• Excellent interpersonal communication skills
• Excellent grooming standards
• A passion and commitment to delivering exceptional levels of Guest service
• Ability to listen and respond to demanding Guest needs
• Accountable and resilient
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in Guest Relations or Front Office in a managerial role in a luxury hotel environment
• Multi-lingual
• A degree or diploma in Hotel Management or equivalent

1. Preparation of maintenance schedule according to clients master schedule.

2. Preparation of progress report and submission

3. Procurement of material/ parts/ components

4. Technical assessment of systems and introduction of retrofit / replacement recommendation to clients

5. On the job risk analysis and preparation of risk assessment procedure.

6. Preparation of method of statement / process for presentation to clients.

7. Perform checks and inspections of entire systems including control parameters attendance.

8. Troubleshooting of fault / breakdowns and rectification according to authorities / clients requirement.

9. Perform full set of testing complying to authorities / clients requirement.

10. Perform maintenance program and complying to authorities / clients requirementt.

11. Attendance of meeting and or site survey with clients.

12. Submission of quotations / costing to clients within stimulated time frame.

13. Maintenance of good public relationship with vendors / clients.

14. Logistic and manpower planning and arrangement.

• Specialising in Facilities Maintenance
• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Facilities Management, Building Services, Engineering (Civil, Mechanical or Electrical) or equivalent.
• At least 5 Years of working experience in the related field is required for Executive position and at least 10 Years for Manager position.
• Required Skill(s): Microsoft Office
• Preferably Senior Executive specialized in Engineering - Civil/Construction/M&E/Facilities Maintenance or equivalent.
• Preferably candidates with valid Class 3 Driving License (M)