Job Descriptions

• Communicate with manager to identify training needs for different category of cleaners.
• Schedule ongoing WSQ training for workers who have completed 3 months of employment in according to NEA/job requirements.
• Source for training providers and register employees for courses.
• Communicate training details to the Manager/Supervisor and ensure they attend the mandatory training.
• Ensure all employees must have Singpass for taking e-attendance prior to attending training.
• Check with training provider on attendance and ensure trainees who are absent will attend reschedule training
• Work closely with training provider to update attendance after every course attended.
• Ensure all cleaners are 100% trained 3 months before expiry of cleaning licence.
• Register employees for training subsidies.
• Monitor training grants
• Manage and update training information in EasyPay.
• Visit sites to help employees retrieve training certificates using their Singpass and update their certification in EasyPay.
• Update and manage employee records.
• Preparation relevant letters to effect staff movements (appointment, resignation, transfers, confirmation, promotions, warning letters etc).
• Responsible for the documentation of new hires; up-to-date, accurate information and documents are kept in employees' P files.
• Handle work passes related issues such as application, renewal, cancellation etc. via WPOL/EPOL.
• Any other ad-hoc duties as assigned.

Requirements

• Minimum GCE “N” Level
• Strong administrative skills
• Familiar with the administration of WSQ programs
• Team player with initiative and ability to work independently
• Well-organised, meticulous and detail-oriented
• Problem solver - able to adjust and resolve issues in a fast-paced organisation
• Cheerful disposition with a positive can-do spirit
• Knowledge of EasyPay software will be an advantage
• Knowledge in Microsoft Suite
• Well versed in Excel formula, V Lookup & etc.
• Job location - Tai Seng Ave

Job Title: Trade Marketing Assistant Manager/ Executive (ID8122)
Location: Lakeside
Working Hour: 5 days work Monday-Friday 9am – 6pm
Salary: $4500 - $6000

Job Description:
• Assist the Marketing Director in supporting the sales team (Retail and Food Service) with promotional activities and campaigns by providing logistical support, coordinating agencies and materials, and ensuring the timely execution of marketing initiatives.
• Assist the Marketing Director in planning and executing marketing campaigns to promote the company's own core brands and third-party brands.
• Manage relationships with 3rd party brand partners, coordinating marketing initiatives and promotional activities.
• Develop advertising and promotional materials for various channels, including digital, print and social media.
• Collaborate with sales team to develop sales support materials, trade decks, retail in-store point of sales materials, online sponsored ads and product catalogues.
• Manage marketing budget and activation
• Coordinate participation in trade shows, exhibitions and industry events to showcase the company’s product and services.
• Develop and implement marketing strategies to drive foot traffic and sales within the retail showroom.
• Execute showroom-specific marketing campaigns, events, and initiatives aimed at attracting potential customers and enhancing the retail experience.
• Oversee retail merchandising efforts, ensuring that products are displayed effectively to attract customers and optimize sales.
• Manage ongoing maintenance and updates for mobile apps (eg Food Service CRM, Food Service ordering app, Merchandiser App) with external agency. This include bug fixes, feature enhancements, platform optimization.
• Monitor app performance, troubleshoot issues and implement solutions to ensure optimal functionality.
• Work closely with UX/UI designers to create intuitive and visually appealing user interfaces for mobile apps. Conduct user research, gather feedback, and iterate designs to enhance overall user experience.
• Monitor and analyse the performance of marketing campaigns and initiatives.
• Prepare regular sales reports and presentations to communicate sales and marketing performance.

Requirement:
• Candidate must possess at least a Diploma in Business/ Marketing.
• At least 2-3 years of FMCG trade marketing and/or marketing experience
• Prior experience in trade marketing.
• Strong understanding of digital marketing and social media.

Job Description

• Coordinate with Operations and Client to ensure quality service delivery.
• Maintain stock and inventory.
• Implement maintenance schedules for tools and equipment.
• Facilitate effective work processes.
• Assist in resolving existing contract conflicts.
• Support Operations team to perform administrative duties include data entry, prepare report, maintaining and compiling records and org chart etc.
• Assist on arranging worker’s accommodation and liaising with agent.
• Monitoring & updating attendance of employees' records and maintaining a proper filing system.
• Office administrative duties including courier, provide clerical support on daily operation, including filing, scanning, photocopying, etc.

Job Requirement

• Min 2 year in Operations / Clerical Administrative
• Good knowledge of Microsoft Word, Excel and PowerPoint
• Able to multi-task and have initiative to respond to various situations
• Class 3 License

Seeking a detail-oriented and organized individual to join our growing team as an Accountant. You will play a key role in maintaining the accuracy and integrity of our financial records, while also providing administrative support for smooth operations.

Responsibilities:

1. Accounting:

• Process accounts payable and receivable transactions.
• Reconcile bank statements and accounts.
• Prepare monthly, quarterly and annual financial statements.
• Assist with budgeting and forecasting.
• Analyze financial data and identify trends.
• Collaborate with other departments to ensure financial transparency and accuracy.
• Prepare presentations and reports
• Provide support during internal and external audits. Includes but not limit to in preparing audit schedules, gathering required documentation, and addressing auditor inquiries.
• Stay updated on relevant accounting principles, regulations, and industry trends. Seek opportunities for professional development and growth within the accounting field

2. Administrative:

• Manage claim reports
• Answer phones and emails efficiently.
• Assist with other administrative tasks as needed.

Qualifications:

• Bachelor's degree in Accounting or Finance preferred.
• Minimum 2 years of experience in a similar role.
• Proficient in accounting software (e.g., QuickBooks, Xero, ERP accounting system).
• Strong understanding of generally accepted accounting principles (GAAP) or international financial reporting standards (IFRS).
• Excellent analytical and problem-solving skills.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and fast-paced environment.
• Professional development opportunities.
• Positive and collaborative work culture.

1. Preparation of maintenance schedule according to clients master schedule.

2. Preparation of progress report and submission

3. Procurement of material/ parts/ components

4. Technical assessment of systems and introduction of retrofit / replacement recommendation to clients

5. On the job risk analysis and preparation of risk assessment procedure.

6. Preparation of method of statement / process for presentation to clients.

7. Perform checks and inspections of entire systems including control parameters attendance.

8. Troubleshooting of fault / breakdowns and rectification according to authorities / clients requirement.

9. Perform full set of testing complying to authorities / clients requirement.

10. Perform maintenance program and complying to authorities / clients requirementt.

11. Attendance of meeting and or site survey with clients.

12. Submission of quotations / costing to clients within stimulated time frame.

13. Maintenance of good public relationship with vendors / clients.

14. Logistic and manpower planning and arrangement.

*Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Business.

*Studies/Administration/Management, Finance/Accountancy/Banking, Human Resource Management or equivalent.

*At least 3 Year(s) of working experience in the related field is required for this position.

*Required Skill(s): Proficient in MYOB, Proficient in MS Office, Good Communication Skill, Good Writing Skill.

*Preferably Junior Executive specialized in Finance - General/Cost Accounting or equivalent.

• Manage end-to-end recruitment process
• Administer on-boarding and off-boarding programs
• Coordinate and communicate with other departments to meet staff training needs
• Manage staff training matter and administer training related funding and claims
• Ensure the correct recording of all relevant record logs and documentation
• Organise and execute employee engagement and welfare activities
• Maintain and update employees' personal files
• Follow-up on contract renewal and expiry
• Handle employee relations matter
• Handle HR letters and correspondence
• Support HR activities and initiatives
• Provide support on office administrative matter
• Other general HR admin duties

Job Description

Duties & Responsibilities:

General repair and maintenance of Electrical, Plumbing, Sanitary systems, Air-conditioning, Ventilation system, Mechanical Equipment and Fire protection system etc

Perform preventive maintenance work & carry out duty on modification and installation of M&E equipment and appliances

Attend to guests’ and tenants complaints

Requirements:

Candidate must possess at least NTC 3 / NITEC in Electrical/ Mechanical Engineering/ Building Services or equivalent

1 year of relevant experience in hospitality preferred

Entry level ITE candidates are welcome to apply as we will offer training

Able to commit to shifts, weekends and public holidays

Benefits: Staff duty meal and uniform are provided.

1. Preparation of maintenance schedule according to clients master schedule.

2. Preparation of progress report and submission

3. Procurement of material/ parts/ components

4. Technical assessment of systems and introduction of retrofit / replacement recommendation to clients

5. On the job risk analysis and preparation of risk assessment procedure.

6. Preparation of method of statement / process for presentation to clients.

7. Perform checks and inspections of entire systems including control parameters attendance.

8. Troubleshooting of fault / breakdowns and rectification according to authorities / clients requirement.

9. Perform full set of testing complying to authorities / clients requirement.

10. Perform maintenance program and complying to authorities / clients requirementt.

11. Attendance of meeting and or site survey with clients.

12. Submission of quotations / costing to clients within stimulated time frame.

13. Maintenance of good public relationship with vendors / clients.

14. Logistic and manpower planning and arrangement.

Duties and Responsibilities:

• Handles guests’ laundry and staff uniform
• Counting inventory of bedsheets, towels, linen etc.
• Prepare welcome hamper for guests

Job Requirements:

• Able to work on rotating shifts, weekends and public holidays
• Cheerful personality, customer-service oriented

Required skill (s) :

• Communication skill

Benefits:

• Staff duty meal and uniform are provided.

Our company

• Warmth and friendly family-oriented SME company culture
• We are a group of self-motivated teamplayers
• We work hard and play hard
• Training will be provided

Job Description

• Obtaining quotations for new and existing client's insurance policies, answering client's queries promptly, and processing of insurance policies.
• Develop and maintain client relationships by providing support, information and evaluating customer needs accurately.
• Handle daily office administrative duties including data administration, answering of phone calls, attending to emails and phone messages promptly.
• Other administrative duties as assigned by manager.

Requirements

• Strong organizational, prioritisation and time management skills.
• Positive attitude and client-centric service oriented.
• Seeking growth and looking to learn in this role.
• Meticulous with ability to handle highly confidential issues as well as communicate effectively with clients and colleagues.
• At least 3 year of administrative work experience.

Job Description

• Managing and maintain records of the incidents and all circumstances and events occurring.
• Perform accident / near miss investigations and report findings with the recommended corrective actions to prevent recurrence to respective management.
• Coordinate, conduct or facilitate Health & Safety training activities and safety meetings.
• Work closely with site Operations Executives and Person in Charge at Projects on all Workplace Safety and Health issues.
• Identify unsafe act or behaviours, advice and counsel all employees and subcontractors in acceptable safety performance and practices with references to the stipulated Risk Assessment, safe work practices, report to management when necessary.
• Perform safety risk assessments and support operation team for safety related administrative works as per customer’s request.
• Perform monthly site audits/inspection.
• Assist to maintain company's Integrated Management System (IMS), system compliance through audits and documentation

Requirement

• Self-driven, able to deliver within short notification/deadline
• Diploma and above in Safety or relevance
• Registered Safety Officer, MOM
• Attended Safety Management Officer Course for Construction (prefer)
• Good knowledge of Safety Regulations and Procedures.
• Possessed own transport / Motorbike driving license
• Ability to present a professional image and to act in the best interests of the Company
• Basic knowledge in Microsoft Office Application (words, excel, ppt).
• Knowledge on IMS

Kindly include the following:

• Reason for leaving (All past and present employment)
• Last drawn Salary
• Expected Salary
• Availability and Notice Period

Reporting to the Finance Manager, the Accounts Executive is responsible for the full set of Accounts and to handle the day-to-day Finance and Administrative functions.

Responsibilities:

• To handle full set of accounts including preparation of General Ledger, AP, Balance sheet, P&L, and, Bank Reconciliation for monthly and yearly reporting
• Payment processing and data entry and overhead payment, review and match invoices to PO
• Perform Suppliers' Reconciliations, follow-up, and resolve discrepancies with internal users and suppliers
• Update and maintain Accounts Payable file
• Update, maintain and report on fixed asset listing
• Preparation of GST returns
• Ad-hoc projects and other job duties which may be assigned from time to time

Competencies

• Self-starter and team player
• Conscientious and organized
• Good communication and interpersonal skills

Requirements:

• Diploma in Accounting or equivalent
• Minimum of 2 years of relevant working experience
• Knowledge of ERP Navision system is an added advantage
• Availability on short notice preferred

The position will be based at Lim Chu Kang. Company transport is provided at Kranji MRT Station.

Responsibilities

• Responsible for providing forward planning on materials stock plan
• Responsible for liaising with all extenal vendors on subcontracting job particularly on their PO, DO, shipment arrangment, delivery schedule and quality delivery service to production.
• Responsible for procuring production material based on master planning requirement for manufacturing and also support Production to procure consumable items.

Requirements

• Min Diploma in Engineering, Supply Chain or Business
• Min 2 years of working experience in Production planning, FIFO for material supply and good supplier communication and basic procurement SOP.
• Knowledge and experience using MRP or ERP system for planning and inventory control.

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

The Role

This position will be responsible for maintaining the accounts of assigned portfolio of companies.

Job Responsibilities

• Responsible for monthly accounts closing, preparation of quarterly audit schedules, monthly bank reconciliation and monthly management reporting.
• Liaise with the overseas finance team for the submission and analysis of reports and for the group’s year-end audit matters.
• Assist in the budgeting and forecasting exercises, annual audit process, and tax filing matters as well as any ad-hoc assignments as and when required.
• Other duties include implementing SAP in phases for newly acquired or incorporated investment holding companies.

Job Requirements

• Diploma in Accountancy and its equivalent.
• Minimum 2 years of relevant experience in accounting.
• Well-versed in SFRS, tax regulations and MS Excel.
• Experience with SAP system and/or real estate knowledge will have an added advantage.
• Good verbal and written communication skills as you will be liaising with various parties such as inter-departments, external consultants, property manager and operators.
• Meticulous, ability to work independently as well as being a good team player.
• Other attributes includes being responsible, organised and able to work independently in a fast-paced environment.

To develop and execute fundraising strategies to secure financial support from diverse sources, including individual donors, corporate partners and foundations to support the implementation and growth of Club HEAL’s programmes and initiatives. Other roles will include media management and event coordination efforts to increase awareness and support for our cause.

Key Responsibilities:

The major responsibilities of this position include, but are not limited to:

1. Fundraising

a. Develop and implement comprehensive fundraising strategies to diversify revenue streams and meet fundraising goals.

b. Identify and cultivate relationships with individual donors, corporate sponsors, foundations, and other potential funding sources, effectively communicating Club HEAL’s mission and impact to secure financial support for our initiatives.

c. Plan and execute fundraising campaigns and initiatives, including online campaigns, direct mail appeals and special events to engage donors and raise funds.

d. Create compelling content to showcase beneficiaries and people-in-recovery whose mental health journeys can be a source of inspiration for others as part of the fundraising campaigns.

2. Donor Engagement

a. Cultivate meaningful relationships with individual donors, corporate sponsors, foundations and other funding sources.

b. Maintain regular donor engagement through various channels, including emails, letters and face-to-face meetings to acknowledge their generosity and support.

c. Provide donors regular updates on the impact of their contributions, showcasing tangible outcomes, success stories and testimonials from beneficiaries.

3. Event Coordination

a. Assist in planning, organising and executing events, to increase Club HEAL’s prominence and engagement with our stakeholders, primarily for the purpose of fundraising.

4. Corporate Communications

a. Assist in implementing a diverse range of media communications plans to enhance the profile of the organisation.

b. Liaise with internal and external stakeholders to coordinate communication efforts and ensure messages are consistent

Technical Competencies:

· Proficiency in Microsoft Office applications

· Good organisational skills with the ability to manage cross-functionally and handle multiple tasks

Core Competencies:

· Strong communication and relationship-building skills, with the ability to articulate Club HEAL’s mission and funding needs to diverse audience

· Strong team player

Preferred Achievements/Characteristic/Experience:

· At least a Diploma/Degree in Communications, Public Relations, Sales/Marketing or related discipline

· With 1 to 2 years of working experience in fundraising, media relations, event coordination or related roles preferably.

Responsibilities

• Responsible for managing customer feedback and maintain relationship with the customers
• Responsible in resolving customers’ complaints and operational issues to achieve customers’ satisfaction
• Responsible for handling customers’ inquiry/ tender for the company products and services
• Responsible for processing quotation and sales order on day to day basis
• Responsible for tracking and reporting on submitted quotation and tender status

Requirements

• Min Diploma in Engineering, Manufacturing or other relevant discipline
• Min 1 years of working experience in Oil & Gas/ Precision/ CNC Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Are you an organised, detail-oriented individual with a passion for gender equality? Do you thrive in a fast-paced environment and enjoy wearing multiple hats? If so, this exciting role at Catalyse, the consulting and training arm of AWARE, Singapore's leading gender equality non-profit, could be your perfect match!

In this role, you'll be the backbone of our operations, ensuring everything runs smoothly and efficiently. You'll support various teams, manage projects, contribute to marketing efforts, and even help grow our organisation. This is a unique opportunity to combine your business acumen with your desire to make a real impact.

Here's what you'll do:

• Keep everything organised, from administrative tasks to client interactions
• Assist with sales, marketing, training, finance, IT, and more
• Manage projects like our e-learning stream and track progress
• Manage social media, update the website, and create compelling content
• Analyse data and make informed marketing decisions

To thrive here, you'll need:

• A positive attitude and a problem-solving mindset
• Strong organisational and time management skills
• Excellent communication, both written and verbal
• Proficiency in common tools like Microsoft Office and Google Suite
• A passion for gender equality and a desire to make a difference

Bonus points if you have:

• Marketing experience
• Experience in business operations or B2B account servicing
• Customer service or inside sales experience
• Strong copywriting and editorial skills

Please note that due to the large number of applications, only shortlisted applicants will be contacted for an interview. If you have any questions about this position, please email [email protected].

Job Description:

• Maintain full sets of Accounts and perform month-end account closing activities and ensure accurate reconciliations.
• Handle AP / AR duties.
• Handle Bank Reconciliation.
• Prepare and submit monthly management reports.
• Prepare and submit quarterly GST returns.
• Prepare audit schedules.
• Liaise with external auditor, tax agent and corporate secretary for statutory audit, tax and other requirements.
• Assist in ad-hoc assignments.

Job Requirements:

• Possess at least Diploma or Degree in Finance or Accountancy.
• 3 years' relevant experience in the related field.
• Hands-on, independent and meticulous individual.
• Team player, good interpersonal & communication skills.
• 5 days work / week

Operations Executive (Customer Service)

The Operations Executive (Customer Service) is responsible for the execution and control of the full spectrum of customer support functions - customers’ order processing, delivery management and order management.

Responsibilities

1) Order Processing

• Perform shipment coordination for export orders with inter-companies and overseas customers.
• Acknowledge customer's order (if required), entering order into system, invoicing, establish the most cost effective and efficient delivery arrangements with the necessary documents (eg. Certificate of Analysis / Compliance and end user license etc).
• Rectify customer's feedback on ordering, billing, deliveries discrepancies, and complex problems which require independent action to correct and/or prevent.
• Manage sales team enquiries (such as stock availability) and customer delivery coordination of orders and follow-up.

2) Shipping Documentations

• Prepare shipping documents for export and drop shipment orders, include inter-company sales.

3) Customer Relationship Management

• Manage key accounts program with sales team, maintain the relationship with customers.

4) Compliance and Best Practices

• Update all relevant SOPs (new and/or existing) as assigned.
• Responsible for putting to effect work process improvements in accordance with SOP.

5) Reporting

• Monthly reporting (AR Aging above 90 days, KIV PO and Expiring Inventories within 6 & 9 Months for Follow Up Plan).
• Maintain an effective reporting system to ensure minimum error in operations and advocate cost-saving measures to maintain a lean management philosophy.
• Ensure KPIs meet accordingly for self and the team members.

6) Others

• To participate in digitalization transformation projects as assigned.
• To perform duties as and when assigned by the management.

Pre-requisites:

• Degree holder in Business Administration, Supply Chain Management, or other Business related discipline
• 3 years of experience in customer service-related roles.
• Relevant experience in a trading & distribution environment.
• A hands-on person with experience in Order Processing and Shipping Experience with Navision (ERP) will be an added advantage.
• Good proficiency in written and spoken English.
• Proficient in MS Office – Word, Excel, PowerPoint (V-Lookup, Pivot Table)
• Team player with the ability to work independently.
• Critical thinker with problem-solving skills and able to withstand pressure.

Responsibilities

• Responsible for establishing, maintaining, and expanding customer relationships in order to achieve positive customer experiences
• Responsible for maximizing revenue opportunities and customer retention.

Requirements

• Min Diploma in Marketing or related
• Min 2 years of working experience in sales support environment with customer relationship and maintenance responsibility

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Purpose

The Lee Kuan Yew School of Public Policy is looking for an Assistant Manager for the Thought Leadership and Strategic Communications team. The incumbent's scope of work will support content development to enhance brand awareness and stakeholder engagements as well as manage media and related engagements for the School. Including, experience in leveraging analytics to strengthen brand, and managing turnkey project budgets for tracking and reporting.

Job Description

- Build and support the website content initiatives and strategies to drive traffic, engagement and leads of digital hubs within the School’s thought leadership platform (http://global-is-asian.nus.edu.sg/) and supporting social media channels
- Identify content that supports the School's positioning and Thought Leadership, and manage the content calendar to ensure regularity of deliverables
- Conceptualise visual assets to further enhance thought leadership content build
- Handle queries from the media and build media engagements for the School’s reputation and public awareness initiatives
- Coordinate across functional teams and faculty to collaboratively deliver an effective content branding strategy on website content build and editorial plan
- Develop and maintain editorial governance in key messaging that is consistent with the School’s mission and vision through web content and media engagements
- Manage third-party partnerships and content collaboration that supports the content build online in various formats (articles, videos, infographics, podcasts)
- Track and analyse analytics in website and social media channels to identify opportunities and enhance performance in content branding strategy
- Manage project budget against overall content efforts to demonstrate effective allocation and further amplification strategies for thought leadership.

Qualifications

- Possess a Bachelor Degree or higher in Mass Communication, Media studies, Business Administration, Marketing, or Economics (or equivalent).
- Possess over 6 years of relevant working experience, preferably in managing website content, media and editorial work, and/or public relations
- Possess an editorial mindset and production skills to create content across a diverse range of topics relevant to the School and to the School's target audience; in varying formats (podcast, video, infographics)
- Team player and innovative thinker, a self-starter with problem-solving skills; committed to building key relationships across stakeholders to positively influence business results through digital channels
- Possess a strong analytical mindset to identify new opportunities and drive growth of content platforms
- Possess good interpersonal skills; strong written/editorial and verbal/presentation skills
- Possess strong project management skills; able to manage digital content agencies and internal stakeholders at all levels in a complex and dynamic environment to drive projects

Responsibilities

Office Management:

• Oversee office supplies and inventory and liaise with vendors

• Assist in areas such as placing orders, research and compare goods/vendors etc

• Assist in organizing company events

• Perform any other ad-hoc work assignments when required

HR and Payroll:

• Support the HR function in areas such as: talent acquisition, staff onboarding/offboarding, update employee records, renewal of work visas

• Support the Payroll function in areas such as: expense claims, medical claims, attendance

Exhibition Coordination:

• Planning and coordination of the company participation in local and international exhibitions

• Liaise with exhibition organizers and vendors for the setup of the company space/booth, including booth design, signage, equipment, marketing materials etc.

• Arrange travel and accommodations for staff attending exhibitions as necessary.

Qualifications:

• Diploma or degree in Business Administration or a related field.

• Prior experience in an administrative role is advantageous but not mandatory.

• Willing to work in a young, multicultural, dynamic environment.

• Fluent written/verbal communication skills in English.

• Strong planning and time management abilities.

• Capacity to multitask and prioritize daily tasks effectively.

• Willingness to commit and flexibility to work beyond regular hours when required.

• Demonstrates a positive attitude and possesses the mindset necessary to fulfil job responsibilities.

Personal Competencies:

· Motivated and a quick learner

· Hardworking and willing to learn

· Positive and responsible attitude

· Attention to detail and excellent organizational skills

Please apply directly at this link: https://beex.breezy.hr/p/5e7313633ae1-administrative-and-procurement-executive

Are you a meticulous person looking for a meaningful job? We are looking to hire someone who can support us on the administrative duties as our company grows.

Job scope

• Support Engineering team with purchases, and follow up with suppliers
• Arrange for delivery and logistics
• Take care of inventory
• Support Business team with financial administrative documents

Requirement

Ability to communicate with chinese suppliers using Hanyu Pinyin, negotiating for the best pricing and lead time

Part-Time arrangement (flexible in terms of hours or days) is available for this position.

BeeX designs and operates the world's most advanced Hovering Autonomous Underwater Vehicles (HAUVs). We started the company because current methods of underwater work are dangerous, inefficient and expensive. As our world combats climate change, deal with expanding amount of aging marine infrastructure, and need to understand our waters more, we just cannot do things the same way.

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Job

This position is part of the Student Services (SS) department within Office of Academic Services (AS) serving as the first point of contact for students and alumni and enhancing the overall student services of the University. SS manages the SS hotline, counter, written correspondences, and administration of Electronic Course Evaluation (eCE) surveys to foster a student centric service environment.

The candidate will support SS day-to-day operations, manage the SS Quality and Training related initiatives, assist with survey administration, and contribute towards the overall enhancement of SS service ecosystem.

What You Will Be Doing

Operations (40%)

• Monitor and supervise day-to-day student services operations, manage students’ enquiries, requests, and feedback across all touch points that are received through channels such as phone, email, and walk-in.
• Manage a team of 2-3 officers and/or senior officers, providing guidance to team members on handling student feedback, especially for challenging and complex situations.
• Identify issues/opportunities for improvement, highlight follow-up and participate in deployment of process improvements or enhancements.
• Collaborate with internal stakeholders (schools and other admin departments) to assess/investigate complex cases, appeals or exceptional requests from students and provide a satisfactory resolution within a stipulated/reasonable timeline.

Quality Assurance & Training (20%)

• Performs quality transactional monitoring.
• Compile and track performance at team and individual level.
• Support and maintain SS knowledge base (KB), FAQs and templates.
• Ensure all quality assurance tools, processes and procedures are properly documented.
• Administer monthly product quizzes to ensure a consistent level of product knowledge and understanding across the team and reduce incomplete/inaccurate information shared to students.
• Oversees training programs for existing staff, new hires, and temps.
• Monitor and review training programs and manuals to ensure that they are effective and up-to-date and makes updates as necessary.

Electronic Course Evaluation (eCE) Survey Administration (20%)

• Create, publish, and monitor course evaluation projects (questionnaires) from students.
• Build, manage, and automatically distribute course evaluation reports to stakeholders.
• Manage the access rights of various users onboard the eCE platform.
• Any other ad-hoc matters related to course evaluations administration.

Strategic (20%)

• Support projects, system enhancements and process implementation for systems/applications used by SS department.

Job Requirements

• At least 2 years of supervisory experience in customer service, preferably in a contact centre environment.
• Professional Qualifications in Contact Centre, Quality Assurance and Training (e.g., COPC, ACTA, etc.) will be an added advantage.
• Possess a good bachelor’s degree (preferably); but can be compensated with extensive experience in related field.
• Good written and communication skills, with the ability to influence and motivate colleagues on their improvement areas.
• Strong customer service mindset with good communication and problem-solving skills.
• Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
• High level of accuracy and attention to detail
• Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” and “willing to learn” attitude.
• Able to work extended hours (up till 9.30pm) during university peak period.

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Application Process

Interested applicants are invited to apply directly to our Career Portal. We regret that only shortlisted candidates will be notified.