Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Job Highlights

• Competitive remuneration package & good employee benefits
• Career development opportunities
• Immediate vacancy & full-time permanent job role

JOB DESCRIPTIONS:

· 5 day work week

· Staff discount, voucher and monthly redeemable treatment

· AWS

· Salary up to $4,000

JOB RESPONSIBILITIES:

• Improving customer service procedures, policies and standards
• To reply and response to reviews/feedbacks/ comments across all platforms (E.g. Telephone, email inbox, Social Media and face to face with customer)
• Coaching of soft skill to the team related to customer service
• Front desk duties including greeting and welcoming guest, handling of incoming and outgoing calls, booking of appointments, attend to customer’s inquiry.
• Any Ad-hoc task assigned

REQUIREMENTS:

• Must be able to work on retail hours
• Must have Leadership ability
• Excellent verbal and written communication skills
• Possess strong interpersonal, efficiency & organisational skills
• Multi-tasking capabilities and willingness to go for the extra mile
• Able to converse in Mandarin and English to communicate with Chinese speaking customers
• Basic knowledge on digital marketing will be an advantage
• Minimum 2 years of supervisory experience
• Prior experience as cabin crew will be an added advantage

Unlock Your Future as a Regional Operations Manager in the Heart of Southeast Asia!

Are you ready for a career move that combines professional growth, autonomy, and a vibrant work environment? Look no further! We're seeking dynamic individuals to join our team as a Regional Operations Manager in the stunning locales of Singapore and Malaysia.

Why Choose Us?

1. Job Autonomy and Ownership: Embrace the power to shape your own destiny! As a Regional Operations Manager, you'll be a self-starter, empowered to set goals, priorities, and execute plans from start to finish.
2. Central Location Delight: Immerse yourself in a visually-inspiring showroom nestled in one of the most iconic shopping malls in Singapore and Malaysia. Surround yourself with beautiful products and craftsmanship that will elevate your work experience.
3. Fun and Collaborative Colleagues: Join a close-knit team that values teamwork and empowerment. Experience a workplace where collaboration and camaraderie are the keys to providing impeccable customer service.

Responsibilities That Empower You:

• Ensure the smooth daily operations of our stores, aligning with our company's vision and mission.
• Expand BoConcept’s brand awareness and sales channels in both B2B and B2B2C segments.
• Design and execute growth strategies for the next 1-10 years, evaluating financial performance regularly.
• Devise plans for team execution, set policies, and maintain yearly budgets and expenses.
• Optimize employee productivity and professional development, including leadership hires at the front of the house.
• Collaborate with cross-functional teams to outperform in merchandise performance, visual display, sales, and pipeline management.
• Lead discussions with the finance team to ensure business profitability and effective cash flow management.

What We're Looking For:

• Proven track record of achieving targets and success in strategic planning.
• Knowledgeable in various business processes (finance, HR, procurement, operations, etc.).
• 3-5 years of retail experience with a strong background in planning and budgeting.
• Outstanding organizational and leadership skills.
• Engaging, positive, and motivating communication style.
• Problem-solving aptitude and customer-focused mindset.
• Minimum 2 years of team management experience.
• Bachelor’s degree in Business Management or related field.

Why Wait? Seize Your Opportunity Now!

Join us in Southeast Asia and be part of a team that values innovation, collaboration, and personal growth. Embark on a journey where your contributions make a significant impact on our success.

Ready for this exciting chapter? Apply now and make your mark in the heart of Southeast Asia's thriving business landscape!

#CareerAdventure #RegionalManager #JoinOurTeam

Global Tax Free(“GTF”) Singapore is authorised by Inland Revenue Authority of Singapore (IRAS) as a Central Refund Agent (CRA) as well as sole Central Refund Counter (CRC) operator in Singapore, thereby licensed to provide tax refund services for tourists. Specialists in Tax-free shopping services, Global Tax Free offers:

• Tax Refund Services for tourists and merchants
• Central Refund Counter

Main Duties and Responsibilities:

• Plan, schedule, and implement the approach to acquiring retail accounts relevant to our business.
• Suggest and propose new ideas and initiatives to management
• Providing quality training to front-line staff, review statistic and identifying business opportunities and performance improvements. Regular training and store visits
• Able to Build multi-level relations with Finance, Operations, Marketing, Training, IT teams
• Improve merchants’ knowledge to ensure retention

Requirements:

• at least 1 year of retail experience
• Able to have strategic sales planning skills
• Self-driven with outgoing personality.
• Personable and persuasive

Location: Central, Somerset

Working Hours: Mon-Fri 9am-6pm

Benefits: Birthday Leave, Cash Benefits & Performance Bonus

Job Scope:

Account Management:

• Oversee and manage SEO accounts to achieve renewal revenue targets and foster portfolio growth.

Client Liaison:

• Act as the primary contact between clients and the agency for all SEO-related matters, ensuring clear and effective communication.

Campaign Briefs:

• Participate in client campaign briefs to understand their business objectives and marketing goals.

SEO Insights:

• Provide expert SEO recommendations and insights to help clients meet their marketing objectives.

Client Relations:

• Build and strengthen client relationships through regular contact via phone, email, and face-to-face meetings.

Campaign Monitoring:

• Monitor day-to-day campaign performance, optimizing strategies based on results and making timely recommendations.

Internal Collaboration:

• Work closely with internal teams to deliver high-quality services and outputs for clients.

Performance Improvement:

• Review and implement initiatives to enhance clients’ digital campaign performance.

Reporting:

• Generate and present detailed reports to clients, providing insights into campaign performance and effectiveness.

Requirements:

• 2 - 4 years doing SEO or relevant experience
• Solid understanding of search engine algorithms, technical SEO, and SEO tools.

Interested applicants click APPLY NOW or email [email protected] for a confidential discussion!

We are seeking a dynamic Procurement Transformation Senior Manager to lead our organization's efforts in optimizing procurement processes and driving strategic sourcing initiatives. The successful candidate will be responsible for assessing current procurement practices, identifying areas for improvement, and implementing innovative solutions that enhance efficiency and cost-effectiveness.

This role requires collaboration with cross-functional teams to ensure alignment with business goals and the development of strong supplier relationships. Success criteria for procurement transformation typically include cost savings, process efficiency, supplier performance, technology adoption and change management effectiveness.

Job Responsibilities:

• Analyze and redesign procurement processes to improve efficiency.
• Develop and execute strategic sourcing strategies to reduce costs.
• Lead change management initiatives to foster a culture of continuous improvement.
• Collaborate with stakeholders to identify procurement needs and align strategies.
• Monitor market trends and supplier performance to inform decision-making.
• Provide training and support to procurement staff on new processes and tools.

Job Requirements:

• Bachelor’s degree in Business, Supply Chain Management, or a related field.
• Proven experience in procurement or supply chain management, preferably in a transformation role.
• Strong analytical, negotiation, and communication skills.
• Experience with procurement technologies and data analytics.
• Ability to lead cross-functional teams and manage change effectively
• Analytical Skills: Ability to assess data and identify trends to inform procurement strategies
• Negotiation Skills: Proficiency in negotiating favorable terms and conditions with suppliers.
• Project Management: Strong capability to lead projects, manage timelines, and coordinate resources effectively.
• Communication Skills: Excellent verbal and written communication to collaborate with cross-functional teams and stakeholders.
• Change Management: Experience in managing organizational change to foster a culture of improvement.
• Technical Proficiency: Familiarity with procurement technologies and data analytics tools to streamline processes.

Job Title:

Retail Sales & Watch Trading Associate – Pre-Owned Luxury Watches

Location:

Orchard Road, Singapore

Join Belle Watch – Where Passion Meets Opportunity!

Belle Watch, a premier global player in the pre-owned luxury watch industry, invites passionate individuals to join our team. Located in the heart of Orchard Road, we offer an exciting opportunity to thrive in a dynamic environment that values teamwork, creativity, and expertise in luxury watches.

Key Responsibilities:

- Welcome and assist customers with professionalism and warmth.

- Stay updated on the latest watch models, trends, and pricing in the luxury market.

- Conduct market research to identify buying and selling opportunities.

- Source and purchase watches from sellers while negotiating optimal deals.

- List and promote watches through creative marketing strategies, including online platforms and social media.

- Build strong relationships within the watch community and ensure a premium customer experience.

- Handle transactions and inventory management with precision.

What We’re Looking For:

- A passion for luxury watches and a keen interest in the watch market.

- Previous retail or customer service experience, especially in luxury goods, is a bonus.

- Strong communication, negotiation, and interpersonal skills.

- A proactive, success-driven mindset with the ability to work independently.

- Creative flair for marketing and promoting products.

- Flexibility to work on a flexible schedule

Why Join Us?

- **Competitive Rewards:**

Base salary with an attractive commission structure and performance bonuses.

- **Growth Opportunities:**

Hands-on learning in the buying and selling process and a clear career path.

- **Supportive Environment:**

Collaborative team culture with training to enhance your skills.

- **Perks:** Flexible working arrangements, and unlimited earning potential.

Ready to Turn Your Passion for Watches into a Career?

Submit your resume and a brief cover letter highlighting your enthusiasm for luxury watches and relevant experience to [email protected]

Become part of Belle Watch, where your passion meets opportunity, and every day is a step closer to success!

Our client, a leading bank in Asia, is looking to hire Relationship Managers to join their retail banking segment.

about the job

As a Relationship Manager, you will responsible for:

• Promoting and offering a diverse range of banking products to both existing and prospective clients.
• Providing expert financial analysis and delivering tailored wealth management solutions, including bancassurance, home loans and investment products.
• Actively engaging in branch activities, contributing to the overall success of the bank

Joining our client means gaining access to extensive training and development programs. Regardless of your previous experience, you will receive comprehensive support to excel in your role. This exceptional opportunity allows you to launch your career in the banking industry and pave the way for future growth and success.

skills and experience required

• Minimum local diploma in any discipline
• At least 1 year of financial sales experience would be advantageous.
• Excellent communication and interpersonal skills are crucial for building strong client relationships.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Our client is a well established international bank and has a strong presence in Asia. They are recruiting for Client Acquisition Manager to expand their business.

about the job

• Identify and target affluent individuals through networking, referrals and market research.
• Build long term relationships with affluent individuals to understand their financial goals and provide bespoke banking solutions.
• Work closely with internal and external stakeholders across the bank to customized solutions that meet clients’ requirements.
• Stay updated on market trends, competitor offerings and emerging opportunities to continuously refine acquisition strategies.
• Maintain close working relationship with internal partners for referrals and ensuring attractive or exclusive offers.
• Ensure proper advisory procedures and documentation while adhering to the Bank’s internal policies, business processes and regulatory requirements.

skills and experience required

• Proven track record of success in acquiring and managing affluent clients.
• Strong interpersonal and communication skills to build trust and rapport with affluent individuals.
• Able to present effectively, communicate ideas and concepts.
• Good working attitude, highly motivated and result oriented.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Responsibilities:

To maintain a professional, positive and empathetic attitude at all times

Provide professional and excellent customer support, encouraging customers to come back

To satisfactorily respond to customers’ demands and queries with excellence.

To gather and retain customer information

Communicate and coordinate with the team and management to ensure smooth operations

Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

Diploma or Bachelor’s Degree in relevant fields

Professional looking and well-groomed to the standards set

Proficient in customer service and communication skills

Ability to stay calm in any given situation

Possess digital literacy

1-2 years of relevant customer service experience will be a plus

Prior experience in the beauty line preferred

On behalf of one of its clients in the Wine industry, The French Chamber of Commerce is looking for a Members Services Manager based in Singapore.

The Members Services Manager (MSM) plays a key role in coordinating sales and services activities for Members, as well as providing essential support to the sales team.

Reporting directly to the Head of Member Services in France, this role will initially encompass, but is not limited to, the following responsibilities :

• Sales coordination of Members/Clients :

- Data entry into database of prospective clients/Members, and management of database

- Collection of client or member’s data

- Creation and follow-up of clients or member’s files.

- Regular communication with clients/members or their assistants

- Information qualification: coordination of client or member’s requests and/or delegation to the appropriate internal services, in particular follow-up on and control of: Purchases; Sales; Deliveries; Logistics issues; Accounting.

- Follow-up on invoicing and chasing of payments on a regular basis.

- Events: follow-up on invitations, monitoring of attendance list, table plans preparation.

- Participation in local wine tasting events: welcoming Members on site.

- Hotel and restaurant bookings, and other service-oriented tasks relating to this activity

- Close contact and delivery follow-up with our local forwarding agent of any wine deliveries to be arranged to clients in restaurants or personal addresses, mainly in Southeast Asia.

- Launch and coordination of “group” activities for Members (e.g. group shipments from wine cellars, vineyard visits, etc).

• Sales Assistance:

- Assistance in the prospecting stage; sales correspondence, arranging meetings, sales and wine offers.

- Sales support with day-to-day customer follow-up, working closely to define the sales targets & to monitor regularly the business objectives.

- Follow up and analysis of client’s reports (relating to all activities for the account).

- File preparation as and when needed for clients’ meetings.

- Consolidation of operational activities and issues of the zone for weekly reporting to Head of Members Services Manager.

• Participation in service development and process improvement:

- Contribution to the experience/knowledge sharing within the team.

- Operational processes update of new or existing guidelines.

- Be part of the Sales team in various working groups and/or projects within the group.

Zones to cover:

Southeast Asia or any other zone whenever needed.

Requirements

• Professional Experience: 3–5 years in high-net-worth client account management, in an international setting and ideally within luxury services.
• Customer Focus and Adaptability: Demonstrates a high level of customer orientation and flexibility.
• Attention to Detail and Organizational Skills: Meticulous, well-organized, and able to respond efficiently to high volumes or diverse flows of information and requests.
• Communication and Teamwork: Strong communication skills with a positive, collaborative, people-centered approach to proactively support daily operations.
• Analytical and Problem-Solving Skills: Possesses strong problem-solving and analytical capabilities.
• Language Proficiency: Fluent in English
• Personal Interests: An interest in fine wine.

A leading one-stop, global Human Resource service provider, BIPO helps companies scale-up their HR operations with ease.

Our award-winning cloud and mobile-based Human Resource Management System (HRMS) platform simplifies complicated HR processes. We understand companies need to stay agile, efficient, and cost-effective. That is why we have designed a comprehensive suite of HR solutions – Payroll Outsourcing, Attendance Automation, HR Consulting, Recruitment & Business Process Outsourcing, Flexible Employee Management – to help digitise and transform HR.

Since 2004, we have built an extensive global network. Our APAC Headquarters in Singapore and R&D Centres in Singapore, Shanghai, Indonesia and Malaysia serve as our hub for the region. We are operating in more than 40 countries in the world our global reach enables us to serve our clients’ needs in a more targeted and effective manner.

Job Description:

• Serving as the main point of contact between clients and Bipo; elevate client feedback to the relevant departments.
• Regularly checking in on clients and their key personnel, to ensure they are satisfied with BIPO; understand their needs and develop upselling and cross- selling plans.
• To engage in discovery of customer’s current environment and deliver relevant, impactful presentations and product demonstrations that illustrate how BIPO solutioncan address requirements, solve business concerns, and create value.
• Address any concerns or issues a client may have and work with internal stakeholders to resolve them.
• Research competitors and learn how to stay ahead to retain existing clients.
• Leverage product and service knowledgeto support existing Bipo clients.
• Present client with commercial proposal and set any terms as agreed upon by both Bipo and client.
• Collaborate closelywith other departments to build strategies to ensure clientssatisfy our company's product or service.
• Participate in solutioning discussions and engagements with internal and external stakeholders.
• Proactively build strategies to ensure customer adoption and engagement whilst also using feedback to identify growth opportunities.
• Actively works to improve relationships with internal and external stakeholders by understanding their perspectives and works toward win-win solutions.
• Enabler for channel partnerto provide the benefit of BIPO HRMS to theirenterprise customers.

Requirements:

• Bachelor’s degree
• Min 3 to 5 years of relevantexperience
• Strong command of the Chinese language is preferred to effectively communicate with Mandarin-speaking clients.Comfortable interacting across all customer levels
• Mediator with strong communication skills
• Self-Motivated
• Good Listener
• A strong combination of technology and interpersonal skills preferred
• Experience working with prospects in the sales cycle, in presentations, solution design,etc
• Strong technical understanding of HRMS modules and related services.
• Client-facing experience
• Consulting skills

Main Duties and Responsibilities

1. Independently develop and follow up with clients, timely grasp the dynamic changes of competitors and clients, collect and analyze client information effectively until signing the contract.

2. Familiar with AWS public cloud, CDN, SDWAN, cloud security, and other products, able to provide comprehensive solutions to clients.

3. Strong business acumen, able to understand or convey clients' technical requirements, possess good teamwork skills, able to deeply understand business scenarios and technical principles, and drive the development of regional business.

4. Strong sense of ownership and self-sustainable learning ability, think from a win-win perspective, and prioritize customer-centricity.

Requirements

1. Bachelor's degree or above, major in computer science, information technology, or related fields, with at least 2 years of relevant industry sales experience preferred.

2. Prioritize candidates with customer resources related to e-commerce, internet, gaming, entertainment, and other industries expanding overseas.

3. Proficient in cloud computing, big data, artificial intelligence, and other related fields of expertise and experience.

4. Familiar with cloud computing, CDN, security, and other products, able to provide the best solution based on client application scenarios, able to understand client needs and provide effective sales advice.

5. Strong sales skills and negotiation ability, able to drive sales performance and achieve sales targets.

6. Excellent communication skills and teamwork spirit, able to effectively collaborate with clients, cloud vendors, and internal teams.

7. Market insight and client development capabilities, able to expand new clients and maintain existing client relationships.

Responsibilities:

• Responsible for corresponding solution planning and design, technical proposal write up, business quotation & presentation, solution clarification, contract negotiation, etc.

• Analyse the competitor information to develop market insight and execute competitive strategies

• Work closely with account team for identifying business opportunities, conduct business development opportunities and follow through company strategy.

• Responsible for at least mid-high level customer relationship management.

• Conduct technical workshop for customers, analyse the existing problems and challenges of customers' existing networks, combined with industry development trends, to put forward future-oriented network design & solution.

• Work closely with customers, engineers and vendors to address and track end-to-end solution related issues.

• Responsible for project tasks assigned and to handle the tasks well within the given schedules.

• Provide coaching and mentoring for junior engineer(s), to ensure that the knowledge transfer is smooth and junior engineer(s) always perform up to company expectation.

Requirements:

• Candidate must possess at least master’s Degree in Computer Science/ Information Technology, Engineering (Computer/ Telecommunication), Engineering (Electrical/ Electronic) or equivalent major.

• Minimum 5 years of working experience in telecom industry with fix network solution(datacom/dwdm/pon or sdn controller etc.) and technology understanding.

• Minimum 5 years of projects management experience in fix network domain.

• Minimum 3 years of projects E2E solution design (HLD/OLD) experience on fixed network domain

• Vendor or Operator experience is essential.

• 5G knowledge and related project experiences is preferred.

• Knowledge about Huawei fix network solutions and products is preferred.

• Team player, self-motivated, result-oriented and highly independent.

• Experience in pre-sales, bidding / service sale is preferred

• Experience in marketing & sales will be an added advantage.

• Good product/solution presentation and negotiation skills.

• Ability to communicate bilingually in Mandarin and English is essential in order to liaise with Chinese speaking head office, stakeholders, counterparts and customers.

Next Step

Click “apply” or send resume to: Ryce [email protected]

EA Licence No.91C2918| Personnel Registration No. R23117258

About Us

We're an award-winning team pioneering the future of customer engagement through BW.LAND, an innovative metaverse platform, and Bytebuddy, our signature character IP. We have a track record collaborating with global brands like McDonald's and CapitaLand to create groundbreaking Web3 projects that consistently gain industry-wide recognition and visibility. We push the boundaries of what's possible in the metaverse space, creating immersive digital experiences that set new standards in the industry. By joining us, you'll be working alongside proven innovators who are shaping the future of digital engagement through high-profile, cutting-edge projects.

Bandwagon Labs is the Web3 innovation arm of Bandwagon, a dynamic media & entertainment powerhouse with over a decade of industry impact.

Role Overview

We're seeking a dynamic Marketing & Community Manager to drive the brand presence of BW.LAND, Bytebuddy, and nurture our growing community. This role combines creative marketing strategies with hands-on community engagement to build and maintain strong relationships with our users across multiple platforms.

Roles & Responsibilities

• Develop and implement comprehensive marketing strategies for BW.LAND and Bytebuddy
• Plan and execute digital marketing campaigns and posts to drive followers, platform adoption, and community growth
• Work with our creative team to produce engaging content across various channels to market our metaverse platform and character IP
• Track and analyse marketing metrics to optimise campaign performance
• Lead community engagement initiatives on Social Media
• Moderate community channels and ensure adherence to community guidelines
• Organise and host virtual events within BW.LAND to drive user engagement
• Gather and synthesise community feedback for product development team
• Foster meaningful discussions and maintain an active, positive community atmosphere
• Host physical community events
• Develop compelling social media, newsletters, and marketing materials
• Create and maintain content calendar for all platforms
• Produce regular community updates and announcements
• Craft educational content to help users navigate BW.LAND platform

Preferred Experience & Skills

• 3+ years of experience in marketing and community management
• Track record of growing and engaging online communities
• Understanding of Web3, gaming, and metaverse ecosystems
• Experience with social media management and analytics tools
• Proficiency with design tools (Canva, CapCut Photoshop) for content creation
• Experience managing communities on Telegram, X, Instagram, TikTok, or similar platforms

Alternative Qualifications

We strongly encourage applications from candidates who may not meet all traditional requirements but can demonstrate exceptional capability through:

• Success in growing and managing their own social media presence
• Building and maintaining active online communities
• Creating engaging content and maintaining consistent engagement
• Self-initiated projects showing community building skills
• Demonstrated ability to learn complex topics quickly
• Strong interest and self-taught knowledge in Web3/gaming/metaverse

Essential Qualities

• Excellent written and verbal English communication skills, with other languages a plus
• Self-motivated with strong organisational abilities
• Ability to work independently and manage multiple priorities
• Genuine passion for Web3, gaming, and digital communities
• Creative problem-solving abilities
• Quick learning capability and adaptability

What We Offer

• Competitive salary and benefits package
• Remote working flexibility
• 1-month work from anywhere in the world
• Medical, Dental and Hospital insurance coverage
• Opportunity to shape the future of metaverse experiences
• Opportunity to work with leading global brands with high visibility
• Professional networking opportunities with industry leaders
• Professional development opportunities
• Access to cutting-edge Web3 technology

Location

• Based in Singapore (preferred)
• Singapore Citizen, PR, LTVP (preferred)
• Employment Pass sponsorship available for exceptional candidates

Additional Positions (International)

• Remote positions available for strong candidates from other locations
• Must be able to align with Singapore business hours (SGT/UTC+8) for key meetings and community events
• Experience working with Asian markets is a plus

Job Description & Requirements

• Give out samples to the shoppers
• Approach, conduct sales pitch, convince prospects to purchase our services & products.
• Provide skincare consultation, product demonstration, recommendations on treatment plans and suitable products to client
• Collaborate with team members to achieve individual and shop sales target
• Develop customer relationships and provide excellent customer service
• Train new comers, motivate all sales staff
• Assist in daily operational duties such as cashiering transactions, inventory and ad hoc duties that may be assigned by the Store Manager

Requirements:

• One to two year experience in pro active cosmetic sales (In Retail Shop)
• Proven experience in a customer-facing role, preferably in the skincare/beauty industry.
• Excellent communication and interpersonal skills.
• Strong knowledge of skincare and cosmetics products.
• Sales-oriented with a passion for beauty.
• Flexibility to work evenings, weekends, and holidays.
• Fast-paced and collaborative working style
• Positive working attitude and Sales Oriented
• 5 or 6 days per week, 8 hours rotating shift per day (including weekends)

Working locations: Central area

Promotion opportunities

All are welcome to apply.

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

ABOUT THE POSITION:

The Members Services Manager (MSM) plays a key role in coordinating sales and services activities for Le Club FICOFI® Members, as well as providing essential support to the sales team. This role collaborates closely with Le Club FICOFI Advisors (LCFAs), Members Services Managers (MSMs) and other departments, delivering strong administrative support to drive revenue growth.

Reporting directly to the Head of Member Services in France, this role will initially encompass, but is not limited to, the following responsibilities :

MAIN FIELD OF RESPONSIBLITIES:

1. Sales coordination of Le Club FICOFI ® Members/Clients

• Data entry into database of prospective clients/Members, and management of database
• Collection of client or member’s data
• Creation and follow-up of clients or member’s files.
• Regular communication with clients/members or their assistants, under the direct control of Le Club FICOFI® Advisor.
• Information qualification: coordination of client or member’s requests and/or delegation to the appropriate internal services, in particular follow-up on and control of: Purchases; Sales; Deliveries; Logistics issues; Accounting.
• Follow-up on invoicing and chasing of payments on a regular basis.
• Le Club FICOFI® Events: follow-up on invitations, monitoring of attendance list, table plans preparation.
• Participation in local wine tasting events: welcoming Members on site.
• Hotel and restaurant bookings, and other service-oriented tasks relating to Le Club FICOFI® activities.
• Close contact and delivery follow-up with our local forwarding agent of any wine deliveries to be arranged to clients in restaurants or personal addresses, mainly in Southeast Asia.
• Launch and coordination of “group” activities for Members (e.g. group shipments from wine cellars, vineyard visits, etc).

2. Sales Assistance:

• Assistance to the Le Club FICOFI ® Advisors in the prospecting stage; sales correspondence, arranging meetings, sales and wine offers.
• Sales support with day-to-day customer follow-up, working closely to define the sales targets & to monitor regularly the business objectives.
• Follow up and analysis of client’s reports (relating to all activities for the account).
• File preparation for Le Club FICOFI ® Advisors as and when needed for clients’ meetings.
• Consolidation of operational activities and issues of the zone for weekly reporting to Head of Members Services Manager.

3. Participation in service development and process improvement:

• Contribution to the experience/knowledge sharing within the team.
• Operational processes update of new or existing guidelines.
• Be part of the Sales team in various working groups and/or projects within FICOFI group.

These duties require a perfect knowledge of:

• Possess in-depth knowledge of Customer Accounts within the assigned zones and provide support to the Membership Services Managers (MSMs) as needed.
• High-net-worth clients’ environment
• Le Club FICOFI activities & services
• Internal working processes, Company’s Information System, Communication & reporting tools.

Zones to cover:

Southeast Asia or any other zone whenever needed.

It is not an exhaustive list of all responsibilities, duties, or skills required, and the candidate may be required to perform other duties (that you are skilled to perform) as needed.

KEY SKILLS & QUALIFICATIONS:

Professional Experience: 3–5 years in high-net-worth client account management, in an international setting and ideally within luxury services.

Customer Focus and Adaptability: Demonstrates a high level of customer orientation and flexibility.

Attention to Detail and Organizational Skills: Meticulous, well-organized, and able to respond efficiently to high volumes or diverse flows of information and requests.

Communication and Teamwork: Strong communication skills with a positive, collaborative, people-centered approach to proactively support daily operations.

Analytical and Problem-Solving Skills: Possesses strong problem-solving and analytical capabilities.

Language Proficiency: Fluent in English and Chinese (additional advantage)

Personal Interests: An interest in fine wine.

Responsibilities:

• Keep accurate records of the Company’s financial transactions
• Manage full set of accounts with financial reports, profits & loss, and balance sheets for the group companies
• Assist in managing accounting matters such as budget preparations, cash flow management, bank reconciliations, and accounts receivable/accounts payable.
• Participate in audit preparations by coordinating with auditors for financial statements and other finance-related documents in order to comply with accounting and tax legal requirements.
• Support the Finance Manager in preparing for future IPO projects
• Liaise with bankers, suppliers, and contractors if necessary

Qualifications & Requirements:

• Bachelor’s Degree in Accounting, Finance or other relevant fields
• At least 3 years of related experience
• Excellent analytical skills
• Solid understanding of accounting and financial procedures and regulations
• Strong work ethics with the ability to manage confidential data