Overall Role Purpose

The Sales Training Manager trains all Sales staff to improve their selling skills, knowledge and attributes to drive behavioral change and maximize sales success.

Job Responsibilities

Country Commercial Function

• Plan & implement learning journey for new hires, training calendar for Sales community and the necessary training administration (e.g. logistics setup, maintenance of training records etc).
• Facilitate frontline sales training courses from CIS Sales to ensure readiness and emphasize selling value over product/ price.
• Provide coaching expertise to the SG Commercial Management team through coaching observations, joint calls & visits for the purpose of people development, improving productivity and employee motivation/satisfaction as part of the Commercial Team’s commitment to Sales Excellence.
• Conduct skills gap analysis, coaching audits and assist in call script development for all Sales Channels to help improve Customer Experience.
• Assume the role of admin for various sales training and coaching tools e.g. Centrical and GSIP+.
• Support the CPR team on complementary tasks and responsibilities deemed necessary by Director, Commercial Planning & Research.

Asia Pacific Regional Office Training Group

• Collaborate with regional Sales Training team to assist or conduct Sales Training related activities/projects.

HR Department/ Certified International Specialist Manager

• Attend meetings & reviews, manage training activities within allocated CIS training budget.
• Collaborate with CIS Manager to implement global/regional CIS training modules for the Commercial team in Singapore.

Benchmarking Organisations, Consultants

• Manage external consultants for the customisation/ development of programmes which specifically meet sales training needs: research, programme design, testing/validation of programmes before implementation.

Global Sales Process

• Develop an intimate understanding of the business processes and deliverables of the various Sales Segments, so as to provide relevant coaching advice to Sales Reps & Managers.
• Participate proactively to improve adoption of Sales Process.

Training Systems Management

• Develop a consistent approach to sales learning that is effective and ‘accelerated learning’ based, through the adoption of learning technologies and synergy with local and Global Sales Process
• Ensure that:training schedules are observed
  - training logs are maintained
  - training logs are forwarded to HR
  - training utilization and summary are forwarded to HR
  
• This role has no direct report and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate ability to influence decisions/actions.

Job Requirements:

• At least 5 years of sales experience in a logistics industry, with at least 2 years of coaching/ mentoring/ training capacity
• Experience in leading the development and delivery of learning solutions in a service or sales environment is an added advantage.
• Strong interpersonal skills and confidence in delivery to all levels of stakeholders.
• Experience with sales processes and systems will be preferred.
• Excellent Presentation, Facilitation and Training skills.
• Proficient in Microsoft Office
• Degree in Business (or related discipline) will be an advantage.

Responsibilities:

· To understand the contract of the project.

· To study and work out the method statements.

· To coordinate with the Professional Engineer (PE) regarding temporary supports requirement for the project.

· To plan the manpower requirement for the project (organization chart).

· To plan the resources and equipment requirement.

· To work out the budget required for the project after the method statement has been established.

· To source the right sub contractor for the project. Obtain quotations from sub contractors or suppliers.

· To review the sub contractors’ and suppliers’ quotations with immediate superior.

· To coordinate with engineering, production and purchasing department regarding the procurement of the material required for the project.

· To attend meetings with main contractor regarding planning, method of statement, production and the execution of the erection works on site.

· To disseminate the information obtained during meetings with our main office and main contractor, to the subordinates.

· To supervise a team of site/construction managers, project engineers, site engineers, safety supervisors, surveyors, QC inspectors and subcontractors for the successful completion of the projects.

· To ensure that the following documents and reports are maintained, recorded and reported at all time and on time.

· ECR, ECN, RKL, SI and SD to sub contractor, NCR, GDN, DO, confirmation of VI, VO record, equipment usage record, KPL daily erection record, daily material received record, daily manpower record, diesel usage record, PR, PO, daily site erection report alignment and level report, QC related reported, weekly progress report, monthly progress report, monthly budget and expenditure report.

· Coordinate with senior QS regarding monthly progressive claims to the client.

· Assisting Commercial Manager to chase after the payment from client.

· To coordinate with our QS and client’s QS regarding the settlement of the VO (star rate) with the client.

· To coordinate with our safety department regarding insurance issues.

· To coordinate with our safety and client’ safety supervisor regarding safety issues at site.

· To review and certify the sub contractor progress payment claim.

· To certify supplier invoices.

· Preparation of weekly, 3 weekly and full schedules for the project.

· Monitoring and maintain daily, weekly and full schedule for the project.

· Verification of the time card for staff.

· Project correspondence.

· To coordinate with the cost accountant regarding the cost control structure.

· To coordinate with HR department regarding personnel related issues.

· To coordinate with accounts department regarding payment issues to suppliers and sub contractors.

Requirements:

· Minimum of diploma / degree holder in Engineering / Civil Engineering

· Minimum of 5 years’ relevant experience

· Strong analytical and problem solving skills.

Additional Information:

· Based at site

Responsibilities of the role:

Conduct market research and identify potential clients

• Cultivate strong relationships with new clients while maintaining existing client relationships
• Collate and maintain client information in the CRM database
• Work closely with staff across departments to implement growth strategies
• Develop and implement sales strategies, retention plans and analysing sales data to inform or update marketing strategies
• Assist with drafting business plans, sales pitches, presentations, reference material and other documents as required
• Ability to manage multiple projects and meet deadlines
• Identify new business opportunities and partners
• Demonstrate strong interpersonal skills with the ability to engage effectively with various levels of management, staff and clients.

Required skills and qualifications:

• Degree in business management, marketing, or related
• At least 1 to 2 years of experience in a similar role
• Background in sales
• Proficient in MS Office and Google apps
• Experience in using any CRM
• Ability to adapt to new tools and software
• Detail oriented, resourceful and flexible
• Strong organisational skills
• Excellent communication skills both verbal and written.

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

Job Description

• Industry/ Organization Type: Building & Construction
• Position Title: Site Manager
• Working Location: Pioneer
• Working Hours: 5.5 working days (Mon to Fri 8 AM – 5 PM, Sat half day)
• Salary Package: Basic Salary up to $6,500 + AWS + Variable Bonus + Transport Allowance
• Duration: Permanent

Key Responsibilities

• Lead and supervise the construction site team, managing daily operations, and ensuring that the project is progressing according to the planned schedule, quality standards, and budget
• Coordinate with project managers, engineers, and subcontractors to ensure that all necessary materials, equipment, and manpower are available for uninterrupted progress
• Ensure that all site activities comply with health and safety regulations
• Monitor construction activities to ensure they comply with design specifications, contract terms, and relevant regulations
• Manage site-related costs, ensuring the project stays within the approved budget
• Conduct regular safety audits, and risk assessments, and enforce safety protocols to prevent accidents and incidents on-site
• Any other ad-hoc duties as assigned

APPLY NOW!!!

• Minimum Diploma in Civil Engineering or related qualification
• Has experience with the Land Transport Authority (LTA), Strategic Planning Policy Group (SPPG), or Defence Science and Technology Agency (DSTA)
• Prior experience with road and airfield runway construction and resurfacing is required
• Proficient in MS Office
• A class 3 driving license is required

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #69581 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Roles & Responsibilities

• Responsible for ALL M&E Construction Activites on Site reporting to Project Manager
• Manage construction activities and progress independently.
• Coordination and supervision of M&E works
• Liaise with M&E Consultants
• Monitor progress, quality of workmanship and compliance with authority requirements.
• Coordination with multiple parties not limiting to design consultants / engineers, clients’ project representatives, statutory / authority agencies etc. for the establishment of the design deliverables requirements for submission
• Review design deliverables together with the design consultants / engineers and ensure that it is in order for submission
• Attend to technical clarifications as and when required to address technical issues and establish method statements

Requirements

• Min. Degree in Mechanical or Electrical Engineering discipline or equivalent.
• Extensive experience with at least 10 years of relevant experience in LTA Infrastructure, Mixed Development Projects for M&E Systems.
• Proven track records of successful project completion on time and on budget.
• Good interpersonal and communication skills to interact with all levels of employees.
• Able to work on initiatives and to work as a team.

Job Description

Cafe Assistant Manager ( S$2800 - S$3800 ) Cafe@ NTU

Pre- Requisites

- Diploma or its equivalent, otherwise relevant years of experience will be considered.

- Good communication skills in English

- Ensure adherence to food safety regulations and implement best practices for safe food handling

Key Responsibilities

Job scope incudes (and is not limited to) :

- In charge of stock take and ordering

- Training of new servers

- Oversee day-to-day café operation

- Table service, manage complaints

- Cashiering

- Assist in create detailed reports on weekly, monthly and annual revenues and expenses

- Assist in control operational costs and identify measures to cut waste

Responsibilities:

• Oversee daily operations, ensuring smooth and efficient service delivery.
• Implement, enforce, and maintain brand and outlet SOPs to enhance productivity and service quality.
• Ability to resolve issues and address customer complaints effectively.
• Conduct regular performance evaluations, offering coaching and feedback to enhance team performance.
• Monitor and ensure the highest standards of food safety, hygiene, and quality are consistently upheld.
• Respond to customer trends, needs, comments, and problems to ensure a quality experience and boost future sales prospects.
• Create, and implement promotional ideas to attract more guests and increase local market sales.

Skills and Requirements:

• Diploma in Hospitality Management or a related field.
• Ability to set priorities, plan, organize, and delegate tasks effectively.
• Leadership skills to motivate and develop staff while ensuring the achievement of goals.
• 2-3 years of managerial experience within the F&B industry.
• 5 days work week from Monday-Sunday.

Job Description:

We are seeking a dynamic and experienced Marine Project Manager to lead and manage marine operations, ensuring efficiency, safety, and innovation in all aspects of our marine construction projects. The ideal candidate will have strong strategic planning skills, a deep understanding of marine operations, and the ability to drive technological advancements.

Key Responsibilities:

• Develop and implement strategic plans for marine operations, aligning with organizational goals.
• Oversee the day-to-day operations of marine teams and vessels.
• Manage marine construction vessels, ensuring optimal utilization and maintenance.
• Coordinate with teams to ensure seamless operations and timely project delivery.
• Develop and monitor budgets for marine operations.
• Manage the purchasing system to ensure cost-effectiveness and timely procurement.
• Ensure adherence to safety regulations and standards in all marine operations.
• Conduct safety audits and implement corrective measures as needed.
• Identify and implement new technologies to enhance marine operations and construction.
• Foster creativity and innovation within the team.
• Maintain detailed records of operations, budgets, and safety compliance.
• Prepare regular reports for senior management and stakeholders.
  

Qualifications & Skills:

• Bachelor’s degree in Marine Engineering, or a related field.
• Proven experience in managing marine construction operations.
• Strong leadership and team management skills.
• Excellent understanding of vessel operations, maintenance, and budgeting.
• Familiarity with safety standards and regulations in the marine industry.
• Ability to innovate and adopt new technologies.
• Strong organizational and problem-solving skills.
• Effective communication and reporting abilities.

· Assist in overall management of the restaurant operations

· Supervise and coordinate assigned shift; conduct daily pre-operation meeting

· Observe, teach and correct staff's service standards

· Order daily supplies

· Ensure adherence to quality expectations and standards

· Ensure compliance with company cash handling policy and procedures

· Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees

· Plan duty roster

· Check on staff punctuality and discipline

· Handle customer enquiries and complaints

· Handle administration and paperwork

Perform other reasonable job duties as requested by Supervisors

Are you a master multitasker with a flair for creative problem-solving? Do you have a knack for building relationships and managing impactful projects that leave a lasting impression? If so, you might be just who we’re looking for!

We’re a trailblazing creative design and events agency based in the vibrant heart of Singapore, and we’re on the hunt for an Account Manager to join our dynamic team.

Your Mission:

Job Description:

1. To assists project manager in project management and day-today operation

2. To manage the contractor and coordinate with various parties such as HDB, TC

3. To manage the milestone and quality of the project

4. To attend meeting as when required

5. To attend feedback as when required

6. To verify contractor's work and claim

7. To ensure safety measures in place throughout the project

8. To carry out inspection

8. Any other task as when instructed

Castlery creates furniture that opens everyones’ eyes to the spaces they already have - and the life that’s yet to be lived in them. By working directly with designers and manufacturers, we bring iconic high-end furniture to our customers without high street price tag.

As an e-commerce and retail startup, we move decisively based on good data and leverage on technological solutions to supercharge our operations. We combine our individual passions and skills to create innovative work that’s as exciting and unconventional as the business itself.

What You’ll Be Doing

• Lead Castlery’s data science practice and data product development for all departments, including Marketing, Customer Experience, Supply Chain, Category Management.
• Build a data-driven organisation by defining and answering key business questions with other teams, applying most appropriate models and data technology.
• Work with Technology and Data teams to implement appropriate data architecture to enable high availability and good performance of data products.
• Improve how business teams operate by incorporating data science solutions into day-to-day operations and strategic decision making.
• Responsible for professional development of team of data scientists and analysts.
• Create and own Castlery’s data science and product road map.

What You’ll Need

• University degree in Mathematics/ Statistics, Computer Science/ Engineering, Data Science or other equivalent degrees with outstanding record of academic achievement.
• Proven track records of working as senior-level Data Scientist, developing production data systems using machine learning, optimsation, simulation etc.
• Passion for solving challenging problems by leveraging on 3rd-party data science solutions or building the required products in house.
• Entrepreneurial spirit to develop innovative solutions from scratch.
• Good command of programming languages (Python, R), their related data science libraries.
• Excellent communication skills and ability to influence people from various departments.
• Ability to deliver complex ideas effectively, both verbally and in writing, in English.

Job Description

• Industry/ Organization Type: Electrical Equipment Manufacturer/ Production
• Position Title: Sales & Marketing Manager
• Working Location: Ubi
• Working Hours: Monday to Friday, 8.30 am – 6 pm
• Salary Package: Basic + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Responsible for the sales and business development for the assigned area
• Develop and implement sales and marketing plans and strategies to achieve sales result
• Participate actively in commercial and technical clarification based on customer requirement
• Work closely with customers and design engineers to specify the products
• Actively explore business opportunities and expand market share

APPLY NOW!!!

• Minimum Diploma in Electrical / Electronics Engineering
• At least 5 years of sales experience and good contacts in the Marine/ Oil & Gas/ Petrol Chemical/ Utilities/ Power Plants Sector
• Possess own transport

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69213 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

We are new on home and commercial storefront decoration and furniture supply.

As business development needs, we are looking for to hire 2 sales and markting managers, he/she with related experience will be given priority, experience at digital and/or online business developent marketing is much better.

The company has regular customers, and your job is to follow up on the customer's work progress. At the same time, she/he needs to find more business on the same area.

You need to work 5 days a week normally, and 5.5 day a week occasionally, sometime may need to wort at night for setup jobs.

The starting basic salary is $3000 for apprentices and $3500 for experienced ones. There is a probation period of 3 months. After passing the probation period, the salary will be increased by 300 upon signing the contract.

The sales performance is $20,000 per month. After reaching 20,000, there will be a 5% commission (excluding the 20,000).

You will have 12 days of annual leave.

We are Chinese speaking work environment, fluent in Chinese and English speaking is an advantage. .

Main responsibilities:

• Develop solutions following defined standards and high quality
• Ensure Code quality, delivery and maintenance with non-regression
• Study, evaluate and provide feedback on functional specifications in terms of technical feasibilities and efficiencies of the solutions
• Manage the application designs, involve in hands development of cloud native solutions
• Provide detailed estimation for development of solutions as part of agile-scrum ceremonies
• Take care of the technical documentations, quality and standards of program wide software engineering objectives.
• Supervise and contribute to the non-functional testing
• Perform design and code review for peers
• Mentor junior team members
• Perform level 3 Support of applications in production: analyze, troubleshoot and resolve issues as they arise, support in the recovery management in case of production incidents with great level of agility due to the criticality of payment systems and business
• Support and guide the peripheral development teams (viz. Test Automation Team) with best practices in development, design thinking etc.
• Drive the technical upgrades of payment systems like GPP, GPS (vendor owned/in-house), as needed
• Proactive monitoring of critical payment system at the applicative level to avoid unjustified downtime of these systems and incidents around those
• Provide the technical solutions (like quick-win utilities) to support the analysis or testing activities in order to reduce/eliminate manual efforts of the team, wherever feasible
• Manage/Co-ordinate with Vendor Development team on their deliverables.
• Review/Challenge the Vendor team on their technical/solutioning approach.
• Influence & Ensure that vendor follows CACIB best practices on Software Factory

Job Requirements:

• Minimum of 10+ years of relevant experiences in Java-J2EE/cloud native software engineering, ideally in a banking environment with cash management / Payments processing domain, with at least 3-4 years of experience in cloud native / Kubernetes & Docker development, Streaming development on Hadoop platform will be added advantage.

Functional

• Basic understanding of payments and cash management domain and related software product development
• Work on complex systems and a challenging international work environment
• Good understanding of SDLC, with experience on at least one agile and design methodology (Scrum, XP, TOGAF…).
• At least one vendor Payment processing Product implementation knowledge (GPS, TPH, GPP, OPF etc.)

Technical

• Minimum 10+ years’ experience in web and stand-alone application design & development with Java/JEE/big data technologies in Unix/Linux environment.
• Strong ability to lead 5-8 technology enthusiasts
• Ability to performance tune applications for low latency and fault tolerance.
• Excellent understanding and practical experience of Spring Frameworks (IOC, Spring Data, Spring MVC, Spring Integration, Spring Boot etc.) & Spark Streaming Frameworks.
• Strong knowledge on code version management tools such as GitHub/GitLab/BitBuket.
• Experience with automated build and deployment tools eg. Helm Charts, ArgoCD, Jenkins, Gitlab runner, Nexus, Harbour, Maven or Gradle.
• Experience of working in TDD and BDD environment with standard testing frameworks (JUnit, Mockito, Cucumber, selenium and SOAPUI)
• Strong knowledge on distributed systems particularly on messaging brokers such as IBM MQ, RabbitMQ or Apache Kafka.
• Good knowledge of RDBMS (Oracle, PostgreSQL) and no SQL (Hbase, MangoDB) database systems
• Very good understanding of application system design, development, testing, deployment and maintenance using UML.
• Ability to assess interdependence and impact of a change at application level.
• Practical experience on shell scripting & Ansible equivalents for deployments and pipelines
• Good understanding on container technologies such as Docker and orchestrations through Kubernetes.
• Experience in Polyglot & sustainable developments through GO, Rust, Python etc are nice to have

Interested applicants please send your resume in MS Words format and attn it to Tan Joanna (R1104661).

Short listed candidates will be notified

www.ambition.com.sg

EA Registration Number: R1104661

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. Licence Number: 10C5117

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

Job Description: Sales Account Manager – BFSI

Position Title: Account Manager – Sales
Location: Singapore
Employment Type: Full-Time

About the Role:

We are seeking a motivated and dynamic Sales Account Manager to join sales team for IT solution provider managing BFSI Domain. This role is pivotal in driving client relationships, generating revenue, and ensuring customer satisfaction. The ideal candidate will have a deep understanding of BFSI IT solutions, products and services, exceptional communication skills, and a proven track record in sales and account management.

Key Responsibilities:

Client Relationship Management

• Build and maintain strong, long-term relationships with key clients in the financial industry.
• Act as the primary point of contact for client inquiries, ensuring prompt and effective resolution of issues.
• Identify client needs and provide tailored financial solutions to meet their goals.

Sales and Revenue Growth

• Develop and execute sales strategies to achieve revenue targets.
• Identify new business opportunities within the BFSI sector and convert them into long-term partnerships.
• Collaborate with internal teams to develop proposals and deliver presentations to prospective clients.

Market Analysis and Strategy

• Stay updated on industry trends, competitor activities, and market conditions to identify opportunities for growth.
• Provide insights to senior management for strategic planning and decision-making.

Account Management

• Manage a portfolio of accounts, ensuring timely follow-ups, renewals, and upselling opportunities.
• Monitor and report on sales performance, including key metrics such as client retention rates and revenue growth.
• Maintain accurate and updated client records in CRM systems.

Collaboration and Communication

• Work closely with product, marketing, and technical teams to ensure seamless service delivery.
• Facilitate cross-functional collaboration to develop customized solutions for clients.
• Represent the company at industry events, conferences, and client meetings.

Key Qualifications and Skills:

Education:

• Bachelor’s degree in Finance, Business Administration, Marketing, or a related field.
• MBA or equivalent postgraduate qualification is a plus.

Experience:

• 5-7 years of experience in sales, account management, or a related role in the financial industry.
• Proven track record of meeting and exceeding sales targets.
• Experience in managing high-value client accounts.

Skills:

• Strong understanding of financial products and services, including banking, investments, and insurance.
• Excellent communication and interpersonal skills.
• Ability to build rapport and establish trust with clients.
• Proficiency in CRM tools and Microsoft Office Suite.
• Analytical mindset with strong problem-solving abilities.
• Self-motivated and results-driven with excellent organizational skills.

Compensation will be 40:60 (Fixed: Variable)

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the Tech Aalto Privacy Policy, a copy of which is published at Tech Aalto’s website (https://www.techaalto.com/privacy/)

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

Lead the team:

· Sets, maintains and constantly monitor service standards of the team

· Motivates team members to do well

· Coaches, counsels and disciplines team members

· Have good decision making on daily operations of outlet

Food preparation:

· Plans monthly menu and work with Marketing on prints

· Cook dishes according to daily/ weekly/ monthly/ special festive menu

· Cook and guide kitchen team to cook according to correct number of portions for each meal period, without wastage

· Ensure freshness and quality of ingredients used and dishes served

· Ensure that the kitchen area is always kept clean and dry

Supplies/ Stocks control:

· Maintain supplies to ensure adequate but not over-order and no wastage

· Checking of goods receivable from suppliers

· Practice good food hygiene and safety standards

· Inspects and checks operating equipment to ensure good working conditions

Customer Service:

· Interact with clients and gather feedback

· Check clients’ satisfaction and provide immediate updates to Operations Manager and team

· Ensure team members provide good customer service during operations

Communication:

· Conduct briefing to update team members in absence of Unit Manager

· Effectively listen to team members and seek out concerns to address timely

· Inform Operations Manager or Head Office on operations or employees’ related issues

Administration:

· Prepare roster accordingly and schedules manpower

· Prepare attendance sheet, overtime process and team leaves application etc

· Ensure all colleagues’ time in and out are taken and accounted for.

· Ensure the team’s Public Holidays and Annual Leaves are planned, approved and cleared

· Record discipline matters after counselling employees

· Ensure team members’ documents eg forms are submitted to Head Office timely

· Ensure that resources, materials and ingredients are ordered accordingly with regards to wastage and delivery orders submitted timely

· Attend meetings when required

· Ad-hoc duties when required

Outlet Management:

· Co-creation of daily and festive menu

· Preparing food on a timely manner according to required menu

· Ensure quality and quantity of food served and appearance

· Ensure proper coordination of festive decoration with marketing and client

Hygiene and work safety:

· Practice good food hygiene and personal hygiene

· Take care to prevent any food contamination

· Reinforce all outlets follow strictly

· Observe safe work procedures when handling equipment

Grooming and personal hygiene:

· Ensure uniforms are properly laundered and are clean and neat

· Check that outlet colleagues follow grooming and look smart and presentable

· Covered shoes and socks must be worn

· Be sure to freshen up after smoking

· Excessive accessories and nail polishes are not allow

Job Description of Facilities Management Operation Manager

Reporting to the Senior Operation Manager, the role will be the responsible for operations of the facility assigned, leading the on-site soft and hard services team to ensure the service delivery in accordance to the Key Performance Indicators Framework.

Roles & Responsibilities

The Operation Manager responsibilities will include:

• Monitor and track all job request.
• Monitor and track all project works and their progress status
• Monitoring of KPIs to ensure compliance with performance framework
• Assign vendors / sub-con / technicians to carry out project works
• Monitor Non-compliance letters and liaise with Contracts Dept for response
• Prepare, Plan and compile Monthly various schedules and reports related to the assigned facility
• Liaise with stakeholders of the assigned facility as the Main POC
• Track and monitor all clearance of Vendors / Sub-cons and technicians

Job requirements

• Degree in Engineering/Building/Facilities Management or relevant disciplines
• Min 3 years relevant work experience in a similar role/industry
• Experience in handling Government properties preferred
• Strong communication and presentation skills
• Strong in written and spoken English
• Team driven, multitask, project management

Responsibilities

Provide upscale guest service experiences for clients

Ensure clients are properly greeted upon their arrival

Promptly address guests’ requests

Actively listen to and resolve complaints

Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns

Manage guest relations team to ensure we comply with all standards and operating procedures

Appraise team’s performance and produce regular reports

Examine daily duties, assign tasks and check on progress

Analyze customer feedback from guests and online reviews and suggest ways to improve ratings

Establish friendly relationships with regular clients

Requirements and skills

Proven work experience as a Guest Relations Manager or similar role

Understanding of all bar management best practices and relevant laws

Proficiency in English; knowledge of other languages is a plus

Customer service drive with outstanding communication and active listening skills

Excellent problem-solving and multitasking skills

Leadership skills along with the ability to motivate a team into high performance

Ability to work flexible hours

Strong sense of responsibility and a professional presentation

Primary Responsibilities

Team Leadership & Management

• Lead, supervise, and mentor the technical support team, fostering productivity and morale.
• Conduct regular training sessions to keep the team updated on new technologies and support protocols.
• Define clear goals, objectives, and performance expectations for team members.
• Oversee recruitment, onboarding, and performance evaluations to build a high-performing team.

Customer Support

• Ensure prompt and effective resolution of customer issues to achieve high satisfaction levels.
• Serve as an escalation point for complex or unresolved technical problems.
• Monitor customer feedback and address recurring issues proactively to improve the customer experience.
• Develop strategies to enhance customer support operations and service levels.

Operational Oversight

• Develop and maintain Standard Operating Procedures (SOPs) for technical support processes.
• Ensure compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Implement and manage ticketing systems, reporting tools, and communication platforms.
• Analyze support trends to optimize workflows, improve efficiency, and reduce resolution times.

Technical Expertise

• Maintain in-depth knowledge of the company’s products, services, and technologies.
• Guide the support team in technical troubleshooting and resolving complex issues.
• Collaborate with product and engineering teams to address recurring technical challenges and improve products.
• Stay informed about industry trends and integrate best practices into the support process.

Communication & Collaboration

• Act as a bridge between the support team and other departments, such as sales, marketing, and product development.
• Provide senior management with regular updates on team performance, customer satisfaction, and operational challenges.
• Liaise with external vendors or partners to resolve third-party technical issues.
• Effectively communicate technical concepts to non-technical audiences and stakeholders.

Strategic Planning

• Develop and implement strategies to scale support operations in alignment with business growth.
• Allocate resources efficiently to meet current and future support demands.
• Establish and enforce customer service policies that align with company objectives.

Risk Management

• Identify risks in support processes and develop strategies to mitigate them.
• Ensure compliance with regulatory standards and data protection laws.

Metrics & Reporting

• Monitor support metrics such as first-response time, resolution time, CSAT (Customer Satisfaction Score), and NPS (Net Promoter Score).
• Leverage data-driven insights to refine processes and improve service quality.

Requirements

Qualifications & Experience:

• Bachelor’s degree in Cybersecurity, Computer Science, IT, IT Engineering, Business Administration, or related fields.
• A minimum of 5 years of experience in technical support, customer service, or IT management roles.
• Hands-on expertise in troubleshooting software, hardware, networking, and systems.
• Familiarity with ITIL frameworks or similar methodologies.

Technical Proficiency:

• Strong knowledge of Operating Systems (Windows, Linux, macOS), Networking Concepts (DNS, DHCP, firewalls, VPNs), and Cloud Platforms (AWS, Azure, Google Cloud).
• Proficiency with helpdesk tools (e.g., Zendesk, Freshdesk), CRM platforms (e.g., Salesforce), and monitoring tools (e.g., Nagios, SolarWinds, Datadog).

Certifications (Preferred):

• CompTIA A+, Azure Administrator, AWS Solutions Architect, CCNA, ITIL Foundation, ScrumMaster, or Six Sigma certifications are advantageous.

Skills:

• Exceptional leadership, goal setting, and performance management abilities.
• Strong organizational and project management skills, with a strategic mindset.
• Expertise in conflict resolution, adaptability, and working under pressure.
• Commitment to delivering high-quality service and maintaining customer satisfaction.
• Excellent communication and interpersonal skills for handling escalations professionally.

Responsibilities

• Digitalization Solution Planning: Develop comprehensive design proposals and system plans tailored to the specific needs of each operational unit. Collaborate closely with stakeholders to identify requirements and design effective solutions that align with organizational goals.
• User Requirement Analysis: Evaluate digitalization projects and clarify user requirements through in-depth analysis and collaboration with users and IT project teams. Ensure that solutions meet user needs and enhance operational efficiency.
• Progress Tracking: Monitor project progress at various stages, ensuring timelines are met and milestones achieved. Control team progress and overall process efficiency to drive successful project outcomes.
• Cross-Departmental Coordination: Coordinate project operations across departments, fostering collaboration and synergy among diverse teams. Assess actual resource allocations and optimize resource utilization for project success.
• Risk Management: Identify potential risks and issues affecting project delivery. Implement quality control measures and propose mitigation plans and solutions to address challenges proactively, ensuring project success and minimizing disruptions.
• Communication and Documentation: Prepare presentations and documents for project progress reports and relevant meetings. Communicate project updates, milestones, and outcomes effectively to stakeholders, fostering transparency and alignment.

Qualifications:

• Bachelor's degree in Business Administration, Information Technology, or related field.
• 5+ years of experience in project management, preferably in digitalization or system implementation projects.
• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24673

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Job Description:

· Lead, manage and mentor Quality team to ensure productive and high-performance work environment.

· Develop, implement, monitor and/or improve Quality framework and Standard Operating Procedures.

· Define, develop and deploy quality assurance strategy, addressing all phases of product development.

· Maintain ISO22K manual review and documentation updates (risk assessments, specifications and procedures) to comply with food safety certification, statutory requirements, customers’ food safety standards / requirement and company policies.

· Drive project initiatives to ensure compliance with Food Quality, Safety & Hygiene standards and requirements.

· Establish and align procedures to manage export production to overseas markets.

· Lead and coordinate all internal and external audit activities with relevant parties.

· Lead and conduct investigations on feedbacks and complaints from customers and ensure CAPA completion to resolve food safety / quality issues.

· Conduct Food Safety & Hygiene and HACCP training to factory employees.

· Vet and approve all local and overseas product labelling artwork to ensure compliance with regulatory guidelines.

· Monitor product integrity by conducting routine microbiological verification testing, manage the product sensory evaluation and shelf life validation.

· Monitor plant performances, drive continuous improvement plans, fostering a food safety culture environment.

· Manage the supplier management approval program for existing and onboarding of new suppliers.

· Prepare Quality and Performance reporting to Senior Management.

Job Requirements:

· Bachelor degree in Food Science/ Technology or other relevant fields.

· Professional certificates such as FSMS, Quality Auditor, Internal Auditor/ Lead Auditor.

· Strong knowledge in GMP/ HACCP/ GFSI/ ISO22000

· At least 5 years of experiences in a food manufacturing environment.

· Candidates with experience leading team preferred.

· Meticulous and possess strong drive to detect and resolve issues.

· Excellent interpersonal and communication skills.

Senior Sales Account Manager/ Sales Manager/ Key Account Manager/Business Development Manager

• Mon-Fri/ MNC / Precision Engineering/ Near Woodlands interchange
• Plastic Injection Moulding/ for medical device and automotive industries
• Senior Account Manager/ Key Account Manager/ Senior role

Our client is a global advanced precision engineering & manufacturing solutions provider. Due to fast expansion, they are looking for a SENIOR SALES ACCOUNT MANAGER.

• To manage and grow assigned accounts/customers across key market segments (Technology, Industrial, Automotive, and Medical) and key process technologies (plastic injection moulding, die casting, SMT/PCBA, stamping, and final assembly.
• Lead customer quotation and contract negotiation in alignment with overall business goals and objectives.
• Work effectively with Operations in Singapore, Malaysia, Thailand, and China to scale revenue, and attend to commercial matters.
• Provides regular revenue forecasts, budget planning, and business and market insights to the management team.

Requirements:

• Degree/ Diploma in Engineering or related discipline
• 8 years experience in sales management , preferably in precision engineering industry
• Experience working in plastic injection moulding, die-casting, stamping, PCBA, and assembly.
• Experience working in technology/automotive/medical/industrial markets.
• Experience in costing, quotation, and contract negotiation.
• Business savvy, excellent communicator, and able to close business deals.

Interested candidates, please e-mail resume in Word document (indicating your current salary and expected salary) to:

Ryan Tan (EA Reg. no.: R23116422)

Recruitment Manager

Right Recruit Pte. Ltd.

10 Anson Road, #33-03, International Plaza, Singapore 079903

EA Licence No: 23C1743

[email protected] I www.rightrecruit.com.sg