Job responsibilities

• Implementation and support of Microsoft Teams Calling, Recording, Meetings and Direct Routing

• Administer and set policies for MS Teams, Microsoft Voice, Microsoft recoding

• Configure and manage softphone deployment for voice users at bulk

• Monitor and troubleshoot Microsoft Teams voice and recording and configuration via Graph API (integration to reporting and dashboard)

• Perform support duties for a large enterprise Microsoft Teams environment, including optimization, system evaluation and analysis, change management, and customer support.

• Hands on experience on Exchange Hybrid, MS Teams and Skype for business Online support and trouble shooting.

• End user configuration of Microsoft Exchange suite such as Distribution List, Shared mailbox, Meeting room mailboxes, OneDrive, Transport rule etc.

• Messaging and Collaboration expert for O365, Exchange hybrid and administration.

• Train IT helpdesk, Exec IT, engineers, and end-users on how to use Microsoft Teams, MTRs, and other collaboration tools.

• Create on confluence troubleshooting steps and how-to instructions

• Work well with others and collaborate with a positive can-do attitude

• Demonstrate the ability to work successfully with diverse cultures while accommodating global time zone constraints

• Ability to organize and prioritize multiple assignments, using judgment and initiative to accomplish results as well as produce accurate work while meeting time-sensitive deadlines.

• Design solutions to increase service efficiency and perform duties that require expertise in Microsoft 365 PowerShell scripting. Communicate technical information to multiple audiences with varying levels of expertise.

• Lead a team of Exchange engineers to handle end user tickets and ensure that SLAs are upheld. Fulfil the role of L3 support for complex issues or escalations from the team.

Job requirements

· At least 10 years of hands-on operational experience in Messaging and collaboration, Exchange Hybrid, Unified Communication domain with Skills MS Teams/Skype for Business with Enterprise Voice, knowledge, and experience on deployment of Microsoft SFB/Teams in large enterprise.

· At least 4 years of proven experience to independently lead a team to fulfil organization and team objectives.

· Team leading experience will be a plus

· Experience in scripting and automation (PowerShell, Python, Graph API)

· Familiarity with Microsoft related suite of products

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

The Opportunity

• Opportunity to work for one of the leading financial service providers and top banks
• Great exposure
• 11 months contract, potentially renewable and convertable

Responsibilities

• Perform technical verification checks on customers deposit accounts against Bank’s operating systems
• Toggle between different systems to perform pre-processing and data entries into various systems
• Update reports on daily, weekly, and monthly basis
• Handle internal/external enquiries
• Trigger notification to inform customer on the application status
• Exceptional handling on cases unable to be processed by robotic tool
• Conduct root cause analysis and engage Support team to resolve robotics’ tool issues
• Escalate any discrepancy / deviation to the Team Manager

Requirement

• Min. 2 year of experience in financial institutions, with deposits knowledge would be an added advantage
• Proficient in Microsoft office 365 i.e. Excel
• Ability to multi-tasking and manage different activities
• Good team player

Next Steps

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package
• Send your resume to [email protected]

Responsibilities:

• Plan and execute creative, effective digital marketing campaigns including SEO, SEM, display advertising, social media and email marketing for lead generation
• Stay abreast of emerging digital tools and platforms, digital marketing trends, new technologies and propose new initiatives for effective online advertising (not limited to Google, Facebook & LinkedIn)
• Enhance performance marketing by leveraging AI and data analytics to drive more targeted reach and higher conversion
• Develop content strategy and articles (website, newsletter, email campaigns, social media posts, long-form articles, thought-leadership content) for brand awareness and consideration
• Conduct research on property market trends, brand’s audiences and competitors and align with company’s marketing strategy to drive engagement and conversion
• Collaborate with other departments to ensure that marketing campaigns are aligned with overall business objectives and provide regular updates and reports to senior management

Job Qualifications

• Minimum Diploma in Marketing, Mass Communications or a related field.
• At least 3 years’ relevant experience with strong marketing background, with the ability to juggle multiple projects and priorities in a fast-paced environment
• Excellent written, verbal communications, leadership, and teamwork skills.
• Familiar with the spectrum of marketing communications activities with an eye for design and details
• Proficiency in digital marketing tools and platforms.

Jobs Responsibilities

• Provide support to client lifecycle to the Bank.
• Review the documentation requirement and completeness during client lifecycle.
• Ensure all client files are stored and maintained accordingly
• Ensure integrity of Creation and Maintenance of Client Data and meeting SLA and KPI.
• Support internal customers’ queries related to clients’ data/profiles to facilitate processes.
• Prepare regular reports for Management revie
• Ensure timely processing of static data inputs request.
• Appropriate and confidential handling of client data and information.

Job Requirements

• Min. 1 year of KYC experience

Application Procedures

Interested candidates, please email your resume to:
Attention: Lynn Mak Ling Ling (CEI No. R1986990)
[email protected]
Recruit Express Pte Ltd (EA No. 99C4599)

You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer - Concierge is responsible to contribute to the smooth and efficient running of the Rooms Division.

• Possess minimum G.C.E. "O" levels.
• Candidates with Diploma / Degree in Hospitality / Tourism Management or equivalent will be preferred.
• Minimum 6 months work experience in hotel operations.
• Possess good customer relations, communications and interpersonal skills.

You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer – Reservations is responsible to assist in the smooth and efficient running of hotel operations and reservation processes

• Possess minimum G.C.E. "O" level
• Candidates with Diploma / Degree in Hospitality / Tourism Management or equivalent will be preferred
• Minimum 6 months work experience in hotel operations
• Possess good customer relations, communications and interpersonal skills

You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer (Telephone Operator) is responsible to attend to both internal and external calls, conduct trouble-shooting and direct guest requests to relevant department.

• Possess minimum G.C.E. "O" levels.
• Candidates with Diploma / Degree in Hospitality / Tourism Management or equivalent will be preferred.
• Minimum 6 months work experience in hotel operations.
• Possess good customer relations, communications and interpersonal skills.
• Able to work night shifts, weekends and public holidays

• Respond to queries promptly with professionalism.
• Share accurate product/service details with customers.
• Solve issues with empathy and effective problem-solving.
• Document interactions accurately in the database.
• Follow company policies with a positive customer focus.

Requirements:

• Minimum 2 years of customer service/call centre experience.
• Customer-service oriented.

Interested candidates please send in your resume to:
Yvonne Suan Ying Zhen
Outsourcing Team
Email: [email protected]
EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

The Opportunity

• This is an exciting opportunity to work for one of the leading global banks.
• It is an opportunity for an experienced Project Management Officer to join their team

The Job

• Drive the preparation of the project scoping and initiative document. Collate information and present on the business case; obtain the necessary approvals to proceed with the project.
• Work with the project delivery team, delivery partners and stakeholders across business and technology lines and functions from Front, Middle and Back Office departments / teams.
• Delivery of the project scope towards the objectives set by the Project Sponsor and Project Steering Committee in accordance implementation timelines and within the approved project budget.
• Work across business and technology lines and functions to define, analyse and lead improvements to business processes and procedures in line with best practice, regulatory and legal compliance.
• Engage cross-functional delivery teams and stakeholders across business and supporting units throughout the various stages of projects, including but not limited to: a. Facilitation of requirements gathering workshops, b. Design specification, c. Defining target operating models, d. Identifying and facilitating user training, e. Coordinating user acceptance testing, f. Conducting dress rehearsals, g. Managing parallel runs, h. Managing live-production rollouts i. Following up on post-go-live stabilization.
• Manage project implementation risk and facilitate the removal of project blockers. Where necessary, mediate and facilitate the resolution of conflicts.
• Produce and maintain key project documentation throughout the project lifecycle such as project implementation plans, status reports, risk and issue logs etc).
• Produce accurate, detailed and timely reports / presentations on project milestones and status updates, items for management decision or escalation. Present such reports to the Project Steering Committees and Senior Management.
• Coordinate various platform level activities

The Talent

• Possess at least 3-5 years of experience in managing large-scale regional projects, preferably in a large global bank or financial institution. Held roles which were accountable for all end-to-end matters of the project.
• Familiar in managing internal application users and working with technology partners, engaging senior stakeholders and external service providers.
• Certification in project management and/or Agile (Product Owner or Scrum Master) methodologies would be advantageous.
• Confident in presenting to senior management and a mass audience, with good articulation and strong influencing and negotiation capabilities.
• Excellent interpersonal and verbal / writing skills.
• Self-starter, with tenacity to succeed and able to drive a cross-functional project delivery team and work with people from all cultures and organizational levels.
• Mandatory proficiency with all standard office applications such as MS Office (Word, PowerPoint, Excel).

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to [email protected]
• Email Topic: Apply Project Management Officer
• Only shortlisted candidates will be contacted

Cecilia Sim Xin Yang

Personnel Registration No. R22105099

EA Licence No.91C2918

SUMMARY

This position manages HOME’s overall communications/public education function, and supervises any others (e.g. communications volunteers, graphic designers, technical support, photographers/videographers and other vendors) involved in supporting communications.

The Communications Manager works jointly with the Executive Director to develop and implement effective communication strategies that promote the organization’s mission, values, and goals to key stakeholders. This includes creating engaging content for a variety of channels, managing the organization’s social media accounts, building relationships with the media, and ensuring consistent branding across all communication materials. The Communications Manager

is also responsible for internal communications efforts as needed.

This position interacts regularly with all levels of the organization and can be called upon to provide advice and/or communications-related services as needed. Additionally, the Communications Manager is responsible for overseeing communication projects to ensure they

are completed on time and within budget. The position requires someone with excellent communication skills, the ability to prioritize, and a “big picture” view of the organization and the external environment in which it operates.

JOB SCOPE

• Developing communications strategies: You will be responsible for developing and implementing communication strategies that effectively convey the organization’s mission, values, and goals to key stakeholders, including employees, partners, donors, authorities and beneficiaries.
• Creating content: You will need to create engaging and informative content for a variety of channels, such as press releases, social media posts, blog posts, marketing materials, presentations, board decks, and other funding and donor reports.
• Advocacy: You will work closely with the ED and Research & Advocacy Manager in the planning of advocacy campaigns and ensuring such campaigns are supported by an effective communications plan. You will also be required to present our advocacy content on our social media channels and website in an engaging, informative, and creative manner.
• Managing social media: You will need to manage the organization’s social media accounts, including creating and posting content, responding to comments and messages, and analyzing metrics to continually improve social media engagement.
• Managing media relations: You will need to build relationships with journalists and media outlets, pitch stories to the media, and manage any media inquiries that arise.
• Internal communications: You will need to work closely with the ED to develop and implement internal communication strategies to ensure that employees, volunteers, and Board members are informed and engaged with the organization’s activities and goals.
• Managing events: You may need to plan and manage events, such as press conferences, and outreach events, and prepare summary reports. You will be involved in public engagement activities, such as coordinating school talks and presentations to students and other audiences.

SKILLS & COMPETENCIES

• Strategic thinking: The Communications Manager must be able to think strategically and develop effective communication plans that align with the organization’s goals and objectives.
• Excellent writing skills: The Communications Manager must have excellent writing skills to create clear, concise, and engaging content for a variety of channels.
• Digital marketing: The Communications Manager must have a deep understanding of digital marketing and be able to effectively use digital channels to promote the organization, its cause and in empowering the beneficiaries.
• Strong interpersonal skills: The Communications Manager must have strong interpersonal skills and be able to build positive relationships with stakeholders, including journalists, partners, volunteers, and beneficiaries.
• Crisis communication: The Communications Manager must be able to manage communication during a crisis situation, including developing effective messaging and managing media inquiries.
• Project management: The Communications Manager must have excellent project management skills to manage communication projects, including setting and meeting timelines, budgets, and expectations.
• Attention to detail: The Communications Manager must demonstrate a strong attention to detail to ensure that all communication materials are error-free and accurate.
• Knowledge of emerging trends: The Communications Manager must stay up-to-date on emerging communication trends, including social media platforms, emerging technologies, and changes in the media landscape.

The Communications Manager reports directly to the Executive Director.

Qualifications:

• Minimum diploma and above, preferably in Communications and Marketing.
• At least three years of working experience in a similar role or capacity.
• Strong preference for candidates with experience working or volunteering in the non-profit sector.

SALARY & BENEFITS

•  Salary range: S$3,500 to S$4,000
•  Eligible for AWS & performance-based bonus
•  21 days annual leave
•  Flexible work arrangements
• Work place - Geylang

If you are interested in this position, please email your resume to [email protected]

JOB SUMMARY

Work closely with the Duty Managers (DM) to ensure daily operations in Front Office are run smoothly. Ensure all the areas in Front Office are covered by sufficient manpower at all times. Assist to oversee and train all Front Office associates to ensure consistency of service rendered to all guests.

JOB DESCRIPTION

• Monitor room assignments to ensure all guest requests are met or provide guests with an alternative if unable to meet requests.
• Master all duties and responsibilities of a Guest Relations Agent and provide guidance and supervision while on shift.
• Check and ensure that all tasks stated on the associate’s daily operation checklists are completed before the end of each shift (Applies for all sections and including printing of reports required).
• Handle all guest requests and complaints and take ownership of guests’ feedback. Correspond with guest.
• Ensure key packets for guest are properly packed according to the hotel’s standard and room assignment is in accordance to guest requests and preferences.
• Assist to handle overbooked situations with Duty Managers/AFOM/FOM.
• Handle night audit duties, Opera interface and liaising with Opera support when shut down is required.
• Know all hotel emergency procedures at all times, including and not limited to, systems contingency report, hotel’s business continuity plan, hotel’s contingency plan, and to be available to assist guests.
• Log daily incidents (where applicable) and be aware of any general liability issues and if unclear, to check with Duty Managers, before any actions taken.
• Ensure all areas under the Front Office’s jurisdiction are cleaned at all times. (Including but not limited to the hotel lobby, back office, Concierge storage).
• Ensure hotel’s properties, department’s equipment are handled with care by all associates and used according to proper procedures at all times. Monitor guests’ supplies and office supplies, and requisite through the necessary hotel platform in a timely manner.
• Ensure hotel’s properties, department’s equipment are handled with care by all associates and used according to proper procedures at all times. Monitor guests’ supplies and office supplies, and requisite through the necessary hotel platform in a timely manner.
• Assist to prepare and conduct 15 minutes training for all Front Office Associates.
• Maintain effective service in line with the Hotel’s Corporate Image:

- Company’s Grooming Standard

- Standard Operating Procedures

- Departmental Policies

- Corporate Policies

• Cash/Bank Handling

- Process all payment methods in accordance with Accounting procedures and
policies.

- Follow property control audit standards and cash handling procedures (e.g., blind drops).

- Count bank at end of shift, complete designated cashier reports, resolve any
discrepancies, drop off receipts, and secure bank.

- Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.

- Transport bank to/from assigned workstation, following security procedures.

- Set up and organize cashier workstation with designated supplies, forms, and
resource materials; and maintain cleanliness of workstation at all times.

• To ensure and follow established procedures and compliance as per LSOP guidelines.
• Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• At least 2 year(s) of working experience in the related field is required for this position.
• Great communication & presentation skills.
• Proficient in problem-solving & follow-up skills.
• Customer-oriented, well organized & outgoing personality.
• Rotating shift work basis.
• Able to start work within short notice period.

We regret that only shortlisted applicants will be notified.

Monday to Friday 8.00am – 5.45pm

Responsibilities

• Perform SAP system transactions
• Access customer system to process stock adjustment tickets
• Perform daily system inventory reconciliation and investigate root cause
• Compile weekly reports
• Compile and prepare documents for inventory adjustment and scrap
• Support warehouse team to investigate system/IT issues
• Liaise with customer & warehouse admin team

Requirement

• Min. Diploma/ O Level
• Able to commit 1 year
• Has prior experience in Logistic or supply chain
• Has prior knowledge in SAP

If interested, please email your resume to [email protected]

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

• Welcome guests warmly, ensuring a positive experience.
• Efficiently manage phone calls and inquiries professionally.
• Organize and maintain front desk operations seamlessly.
• Solve customer issues with empathy and promptness.
• Foster a friendly atmosphere for optimal guest satisfaction.

Requirements:

• Minimum 2 years of customer service experience.
• Customer-service oriented.

Interested candidates please send in your resume to:
Yvonne Suan Ying Zhen
Outsourcing Team
Email: [email protected]
EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Position Overview

We are seeking an experienced Compliance Officer to oversee and ensure adherence to regulatory requirements, policies, and procedures in accordance with MAS guidelines. The ideal candidate will have a strong understanding of futures trading, and leverage FX, along with a keen eye for detail and a proactive approach to compliance matters.

Key Responsibilities

• Regulatory Compliance: Ensure full compliance with MAS regulations, rules, and guidelines pertaining to capital markets products.

• Policy Implementation: Develop, review, and implement compliance policies, procedures, and controls to mitigate risks and ensure adherence to regulatory standards.

• Monitoring and Reporting: Conduct regular monitoring, surveillance, and audits to identify and address any compliance issues or potential risks.

• Training and Education: Provide compliance training to staff members on relevant regulatory requirements and updates.

• Internal Advisory: Serve as a key point of contact for internal queries related to compliance matters, offering guidance and support to various departments.

• External Communication: Interface with regulatory authorities and external auditors as necessary, ensuring timely and accurate responses to inquiries and reporting requirements.

• Risk Assessment: Conduct risk assessments and assist in the development of risk management strategies to maintain a robust compliance framework.

• Stay Updated: Keep abreast of regulatory changes, industry trends, and best practices to ensure the firm's compliance practices remain up-to-date and effective.

Qualifications and Skills:

• Bachelor’s degree in Finance, Law, Business Administration, or related field. Advanced degrees or certifications (e.g., CAMS, ICA Diploma in Compliance, etc.) is a plus.

• Minimum of 5-8 years of experience in compliance within the financial services industry, specifically in MAS-regulated entities dealing with futures and leverage FX.

• Comprehensive knowledge of MAS regulations, guidelines, and best practices related to capital markets, futures, and leverage FX.

• Strong analytical skills and attention to detail with the ability to interpret and apply regulatory requirements effectively.

• Excellent communication and interpersonal skills to interact with various stakeholders, both internally and externally.

• Proven ability to work independently, prioritize tasks, and handle multiple projects simultaneously.

• Ethical conduct and integrity, maintaining confidentiality and professionalism in all matters.

Our client is a well-established financial institution that offers a diverse range of banking services to its clients. The bank is committed to providing excellent customer service and maintaining high standards of professionalism and integrity.

about the job

• Ensure compliance with KYC regulations and procedures.
• Manage the onboarding process for new corporate clients.
• Maintain accurate records and collaborate with cross-functional teams to streamline the onboarding process.
• Proactively identify and address any KYC related issues to ensure a seamless and compliant customer onboarding experience.

skills and experience required

• At least 2 years of experience in KYC onboarding operations.
• Strong problem-solving skills, with the ability to prioritize and manage multiple tasks effectively.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

• Purchase of raw materials, packaging materials etc to give full support to Production without disrupting production.

• Purchase of office equipment and supplies

• Set up an efficient and reliable purchasing system.

• Sourcing for honest and reliable supplies to establish long term business relationships.

• Reviewing of company’s purchasing requirements regularly

• Inventory control and management

• To liaise and negotiate with suppliers for best deal

• Prepare Budget and price control.

• Warehouse operations (raw materials)

• Willing to work outdoor for raw material receiving & require to drive forklift occasionally.

• Providing general administrative and quality management support.

• Follow QESH-MS Work Procedures and SOP.

Job Requirement

• ITE, N-Level, O level or Diploma in Logistic and Supply chain management or equivalent

• Familiar with SAP system will be highly advantageous

We regret that only shortlisted candidates will be contacted

Interested candidates please send your resume to [email protected]

Consultant: Tan Ming Hui, Magdelene (R21101623)

Recruit Express Pte Ltd (99C4599)

Job Responsibilities:

1. Minimum 12 months of call center environment

2. Education background: Minimum O Level and above

3. Multitask – Logging tickets, checking KBs while on the call

4. First call resolution expertise to close the call at CSO level.

5. Experience in dealing with Member of Public, Government/ IMDA/GovTech Contact Centre / Service Desk agents are preferred.

6. Fast paced environment (gauge the number of calls handle per day, if more than 50, then proceed to propose)

Job Requirements:
1. Vaccination Requirement: Yes
2. Work Location: Suntec Tower 2, Level 25
3. Comfortable with rotational shift and night shift
4. 44 hours per week (5.5 days of work)

Saghana Sithara | Registration Number: R1550224

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Our client is a well-established financial institution that offers a diverse range of banking services to its clients. The bank is committed to providing excellent customer service and maintaining high standards of professionalism and integrity.

about the job

• Monitor and analyze customer transactions for unusual or suspicious activity.
• Conduct investigations into flagged transactions, analyzing customer account activity and associated documentation.
• Assist in the development, implementation, and maintenance of AML policies and procedures.
• Collaborate with other departments, such as risk management, legal and internal audit, to address AML-related issues and concerns.
• Maintain accurate and organized records of AML activities, investigations, and reports.
• Stay updated on changes in AML laws and regulations and ensure the bank's policies are in compliance.

skills and experience required

• Bachelor's degree in Finance / Banking / Business Studies.
• At least 1 year of compliance experience within the financial industry.
• Good knowledge of laws, regulations and industry best practices.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Join our team as a Part-Time Customer Service Representative! We need someone friendly and detail-oriented to assist customers with inquiries. If you enjoy helping people and thrive in a dynamic gym & studio environment, we'd love to hear from you!

• Answer customer inquiries via phone, whatapps, email, or in-person.
• Resolve issues and ensure customer satisfaction.
• Stay informed about our class schedule and provide recommendations.
• Good communication and problem-solving skills.
• Basic computer skills.
• Flexible part-time hours, including evenings and weekends if needed.

Responsibilities:

• Process payment from FirstGen Insurance system for claims, commission, refund premium and reinsurance settlement including system input entries
• Process payment from PeopleSoft accounting system for expenses including system input entries
• Process payment from the corporate banking platform including system input entries
• Ensure all payment are proper approved according to company policy and delegate authority limit
• Handle payment cancellation/stop payment, if any
• Petty Cash Handling
• Input Journal on AP/AR expense related entries in financial system
• Upload journal for FirstGen data into PeopleSoft
• Download daily bank statement, debit and credit advice from corporate banking platform
• Assist Manager in Cash Management and Treasury
• Update and monitor daily cash flow to ensure fund are sufficient for daily claims payment and operating expenses
• Estimate cash position by reserving fund for unpresented cheque, large claims, large expense payment and inform CFOO/Manager for excess fund transferring to time deposit or investment
• Perform monthly Bank Reconciliation
• Maintain fixed assets register and prepare depreciation journal
• Prepare Monthly Expense Analysis Report
• Analyse and monitor variances actual spending against last year and budget to detect any unusual spending
• Assist in quarterly GST computation
• Audit File Schedules
• Any other tasks that may be assigned

Requirements:

• Minmum Diploma in Accountancy
• Good to have prior account payable internship experience
• Proficient in MS Word and Excel

Interested applicant, kindly send your detailed resume to [email protected]

CEI no.: Jerlin Aw Bi Zhi (R1218675)

Recruit Express Pte Ltd

EA Licence no.: 99C4599

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous