Position Summary:

Responsibilities include ensuring all communications relating to the hotel, both external and internal are action speedily and efficiently in accordance with the specified minimum standards.

Responsibilities:

• Maximise room sales and revenue for the hotel.
• Ensure the correct operations of the switchboard to initiate a fast and efficient transferring of internal and external calls.
• Ensure a high level of customer service is consistently maintained.
• Ensure all customer communications are transferred to the central distribution point for action.
• Ensure and maintain the security of information relating to guest, customers and associates in the hotel.
• Ensure all guest requests are action speedily and in accordance with hotel procedures.
• Assisting with answering all reservation calls.
• Be familiar with all hotel emergency, fire and security procedures and execute in the required event.
• Anticipate and appreciate the needs of guests to better cater to their needs.
• Communicate any special requests by guests to the appropriate department, or otherwise seek the assistance and guidance from the Duty Manager.

Talent Profile:

• Minimum 1-2 years experience in telephone operator / a call centre environment.
• Previous experience in an international 5-star hotel call centre would be preferred.
• Minimum secondary education.
• Proficient in Opera and of the mechanics of MS Office.
• Good motivational and developmental skills.
• Creative and proactive on customer service.
• Able to work on rotating shifts, and on weekends and public holidays.
• Demonstrated commitment to teamwork.
• Exposure to multi-cultural environment.
• A pleasant and friendly personality.

Work location: Raffle Place

Type of employment: full-time, commencing immediately on full salary after completing 2 month probation time.

SGD 2,800 - SGD 3,300

Our successful candidate's

main duties

include:

• reservation, ad-hoc/group booking, ticketing & sales report;

• After-sales tasks, e.g. schedule change, rebook, reroute, re-issue & refund;

• Flight inventory monitor & control including advance booking checks, TTL checks & dummy booking screening etc.

• Respond to travel agents', private travellers' and FFP members’ inquiries on VN's products, rules & policies by phone, email or over the counter.

Theminimum requirements for our successful candidate include:

• Completed IATA Fares & Ticketing I & II or equivalent:

• Working knowledge of major GDS & CRS systems with amadeus an advantage;

• Sound working knowledge of Microsoft Office products;

• Experience in airline reservation and ticketing an asset;

• Proven interpersonal and customer service skills

Require : ITE/JC/Polytechnic level and above

Working schedule : Mon-Fri 9am-6pm, half Saturday according to internal arrangement.

(Only shortlisted applicants will be contacted for interview)

Customer Service/ Call Center Officer (Banking)

Work Timings: Rotational Shifts (Morning and Afternoon Shifts)

Job Requirements:
1. Diploma Freshers/Fresh Graduates are welcome to apply.

Job Role and Responsibilities:
- Achieve set Customer Center targets (KPIs) while upholding service quality.
- Ensure accuracy and compliance for customer requests.
- Promote the Bank's products and services through cross-selling.
- Assist customers in transitioning to the Bank's digital platform based on their preferences.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

Working days : Mon - Friday, 830am-530pm

Salary range: $2,400 - $2,800

Location: Changi South

Duties and Responsibilities

• Responsible for generating and sending all customer quotes.
• Assist Operation Manager with paperwork related to Orders from Customers.
• Handle customer enquiries / work orders via email/phone.
• Key in all the job requests into system.
• Coordinate/ Liaise closely with warehouse departments & external parties to ensure timely response/delivery.
• Perform other related duties and responsibilities as and when assigned.

Job Requirements

• At least 1 year of relevant working experience
• Proficient in Microsoft Office

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

4-month contract, from Immediate to March 2025

Assist the Accounting Manager in the following scope of work:

• Managed all Accounts Payable related function task and ensure timely creditor payout
• Handles AP related GL month end closing and reconciliations processes
• Handles monthly expenses analysis for financial reviews
• Ensure accurate coding of expense account codes for all transactions
• Any adhoc general accounting duties assigned

Auxiliary Police Officers

• Able to work 12 hours shift
• Location: islandwide
• Salary Package
  i. $3,700 to $4,400 (armed)
  ii. $2,700 to $3,300 (unarmed)
  iii. Joining Bonus

Job Description

• Provide Protection/Escorting VIP or Business partners
• Security Enforcement & Screening Duties
• Traffic, Crowd & Access Control

Requirements:

• Minimum N'level of education level

WhatsApp: +65 9837 8400

Lim Jun Yao Reg No.: R1989028

The Supreme HR Advisory Pte Ltd EA No.: 14C7279

Aviation Security Officer

• Shift pattern will be 4 working days with 2 days off / 5 days work with 1 day off
• 12 hours permanent shift
• Location: Changi Airport
• Salary Package
  i. Gross salary: up to $2,850
  ii. Joining Bonus

Job Description

• Screening of passengers at designated zones
• Manual bag checks
• Usage of security screening equipment for screening purposes
• X-ray screening of checked in luggages
• Any other security related roles at Airport

Requirements:

• Minimum N'lvl education level

WhatsApp: +65 9837 8400

Lim Jun Yao Reg No.: R1989028

The Supreme HR Advisory Pte Ltd EA No.: 14C7279

• Process vendor invoices and payments
• Process staff expense claims and corporate card transactions
• Handle tax requirements relating to payments
• Handle billing and settlement of intercompany charges with subsidiaries and overseas branches
• Review and reconcile temporary accounts
• Prepare vendor spend and staff reimbursement reports
• Handle monthly closing of Accounts Payable system
• Attend to common mailbox and staff queries
• Participate in implementing system functionalities and enhancements
• Participate in developing and maintaining policies and procedures
• Participate in project work including process improvement activities

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Company benefits:

· Attractive Joining Bonuses - Up to S$35,000

· Gross Salary: Up to $4400.

· Corporate Benefits (Dental, Medical Consultations, Annual leave (8 + 1 for every additional year, etc.).

· Stable career progression with PWM (Progressive Wage Model where applicable)

· Training Allowance given.

Working Hours: Able to work on rotating shifts (2 Days & 2 Nights).

Working Locations:

· Bedok

· Changi Airport

· Jurong

Salary Package:

· Armed: Up to $4400

· Unarmed: Up to $3900

Job Responsibilities:

· Access Control

· Crowd Control

· Enforcement

· Escorting

· Guarding

· Patrolling

Working Requirements:

· (Armed) IPPT eligible & Comfortable with firearms

· Be flexible to work both day and night shifts

· Require 3 N Level Credits and above qualifications

Candidates without experience are welcomed to apply! On job training will be provided!

*Able to start work within short notice will be highly advantageous.*
**Please be notified that only shortlisted candidates will be notified**

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

EA Personnel Name: TOH SHIQI

EA Personnel No: R23119083

EA License No: 21C0845

Responsibilities

• Assist with claims payments on daily basis
• Prepare daily claim payment reports to process claim payouts
• Handle daily premium refunds
• To retrieve refund requests submitted by customer care team
• Assist to process clawback vouchers and related journals
• Handle claims recoveries
• Bank reconciliations
• Support year -end financial audit schedules
• Other ad hoc related duties and projects

Requirements

• Min. Diploma / Degree in Accountancy or related
• Preferably with at least 1 year of relevant experienced in similar industry
• Proficient in MS Office

Interested applicants please email your resume to [email protected]

Jas Lee Geok Kuan (R1111031)

Recruit Express Pte Ltd

EA Licence No: 99C4599

We regret that only shortlisted candidates will be contacted.

Responsibilities:

Import

• Check Incoming pre-alert from customer/oversea, check instruction.
  Quotation to customer/oversea agents.
  Declare Customs permits, key jobs, do Delivery Order for arrange delivery/ release cargo.
  Once Cargo back to warehouse from clearance need to check cargo.

Export

• Waiting for Customer Services passes down jobs to follow Shipping instruction & create draft AWBs for customers /Overseas Agents to check.
• Pre-draft Customs permits.
• Once Cargo back to warehouse; prepare AirWaybills, documents, declare permits, key submission to Airlines/Terminal.
• Go warehouse check cargo, after checking paste Airlines label on the cargo.

Import & Export

• Need to liaise with Customers & overseas Agents, check e-mail.
• Submission Shipment detail thru website system(CCN) to Singapore Customs.
• Do billing, send email, etc.. related with operation- AIR Import / Export.

Requirements:

• Minimum Diploma / Degree in Business, Logistics, Supply Chain, or a related field.
• Experience in Freight forwarding and Logistics industry.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to [email protected]

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion!

R22103985 | EA License 16C7883

Benefits

1. Attractive Incentives: Enjoy high incentive payouts alongside your base salary.
2. Professional Growth: Gain career advancement opportunities in the growing aesthetics industry.
3. Comprehensive Training: Build skills with on-the-job training, even if you lack prior experience.
4. Holistic Benefits: Access medical and dental coverage for your well-being.
5. Convenient Work Locations: Work near MRT stations across multiple locations, including Bedok Mall, Nex, and Causeway Point.

Job Description

Join a reputable aesthetics brand as a Customer Service Executive, where you’ll be the first point of contact for customers, managing appointments, payments, and inquiries. This role offers exposure to the dynamic beauty and wellness industry while fostering your interpersonal and administrative skills.

Roles & Responsibilities

• Handle customer inquiries via phone calls and walk-ins, providing excellent service.
• Schedule, reschedule, and remind customers of their appointments.
• Perform invoicing and cashiering duties, including daily payment settlement.
• Enter and consolidate report data for submission.

Requirements

• Basic proficiency in Microsoft Excel.
• Strong interpersonal and communication skills.
• Customer-service oriented with a positive and team-player mindset.
• Previous experience in a similar role or an aesthetics background is preferred.

Additional Information

• Salary: From $2,400/month.
• Locations: Multiple locations near MRT stations, including Bedok Mall, Nex, JCube (Jurong East), and Funan.
• Work Schedule: 5-day workweek with retail hours (shifts).
• Vacancies: 1 full-time position available (part-time options offered).

Personal Care Officer | Up to $3.3k | 4 Days | Diploma | Buangkok

Salary : $2,500 - $3,300
Location: Buangkok
Working hours: 4 days (Monday - Sunday) rotating shift

• Day Duty shift - 7.30am to 7.30pm
• Night Duty shift - 7.30pm to 7.30am

Job Responsibilities

• Plan and supervise the care of residents
• Develop and implement programmes and activities for the well-being of residents
• Put up monthly interview records for residents
• Ensure proper maintenance of the Home's equipment
• Ensure the cleanliness of the Home premises

Job Requirements

• Diploma in psychology , social work , counselling or relevant field
• Willing to work rotating shifts including night shift and weekends
• Training provided

The Supreme HR Advisory Pte Ltd | 14C7279
Ong Boon Kiet (Travys) | R22104769
Senior Recruitment Consultant

Company Profile

As Singapore’s leading provider of comprehensive life insurance for over 90 years (Prudential), they have attained world accredited accolades in providing security to consumers’ lives. They have delivered a suite of product offerings and expert advisory through their extensive network of financial consultants and bank partners.

This role is a back-end support to financial consultants.

Work location: Somerset

Working hours: Mon - Fri @ 9.00 - 6.00pm (Hybrid available)

Key Responsibilities:

• Consistent evaluation of current portfolio to suggest relevant upgrades.
• Developing informative recommendations for clients to strategise their current portfolio.
• Learning the financial industry by understanding current economic market trends.
• Providing detailed reviews with new clients to enhance their portfolio coverage.
• Any other ad-hoc duties

Requirements:

• Min Local diploma
• Must be comfortable in sales related job

Interested candidates may whatsapp your resume to 87724117 (Stella).

Only shortlisted applicants will be contacted.

Stella Aw Yong See Hui | R24121552

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Job Description:

• Prepare and draft AWBs for customer/agent approval.
• Provide support to assigned customers / Overseas Agents in handling sales quotations, RFI, RFQs and inquiries for air, arrange air export booking with the airlines / co-loader Agents.
• Follow up on clients, help to do air export billing, invoice verification and handle rate disputes
• Coordinate with customers, sales personnel, Overseas Agents and well liaise with operations teams for shipment arrangement

Job Requirements:

• Min. O level and above qualifications
• Proficient in MS Office (Word, Excel, PowerPoint) and data entry.
• No Prior experience required - on job training provided

*Please be notified that only shortlisted candidates will be notified*

By submtting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

EA Personnel Name: Chan Jun Wei

EA Personnel No: R1543992

EA License No: 21C0845

• Permanent Full Time
• Basic $2700 to $4400 + Shift allowances + Join Bonuses ($35,000)
• Working location: Island Wide, Singapore
• Permanent 12 hours shift (Morning / Night)
• Full Training Provided (Training allowances provided)

Job Responsibilities:

• Protection and Escorting: Provide protection and escort services for VIPs and business partners.
• Security Enforcement: Conduct security enforcement and screening duties to maintain a safe environment.
• Traffic and Crowd Control: Manage traffic flow, crowd control, and access control to ensure public safety and order.

Requirements:

• Strong communication and interpersonal skills.
• Ability to remain calm and composed in stressful situations

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

Chan Kam Hui (R24125233)

EA Recruitment Pte Ltd

EA License No: 21C0492

Property Officer | Up to $2.9k | Pasir Ris

Working Days & Hours: 5.5 days | Mon-Fri: 9am to 5pm | Alt Sat: 9am to 12.30pm
Working Location: Sea Horizon Condo (Pasir Ris)
Salary Range: $2600-$2900

Job Responsibilities

• Providing operational support to clients, and to site team.
• To assist the Reporting Officer in the operation and administrative works:
• Updating work schedule;
• Renewal of licenses with government and statutory board;
• Process enquiries/ feedback and remain highly contactable for clients.
• Defect list and fixing date of inspection and closing summary of defect list and appointment dates.
• Process security pass, access card/carpark, bicycle label.
• Process deposits and refunds.
• Follow quality assurance procedures including cleaning, security, repairs, maintenance, painting, air-conditioning, fire-protection, lifts and emergency procedures.
• Ensure compliance of PDPA when developing and implementing. policies and processes for handling personal data.
• Ensure the cleanliness of the estate daily.
• Conduct scheduled checks and inspection, escalate irregularities to management and to clients.
• Review and recommend replacement/improvement plans for managed sites.
• Ensure building statutory requirements are complied.
• Provide essential customer service support to the residents and owners.

Job Requirements

• Relevant Experience
• Diploma in Building & Estate Management / Building Services or equivalent

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Salary: up to $6000

Working Days & Hours: Mon-Fri Office Hours

Location: Kent Ridge

Job Description:

Provision of all pre-operative matters and be the point of contact for patients going for surgery and after clinic consultation.

Prepare and educate patients on what happens before, during and after surgery.

Detailed and comprehensive counseling for the type of surgery involved, and consumables and implants used.

Assist to coordinate the listing of the patient’s surgery based on the joint assessment with the surgeon of the patient’s condition.

Answer patient queries on the surgery.

Coordinate pre-admission planning and provide counselling to patients and relatives.

Collaborate with operating theatres (Main OT, Medical centre OT, Kent Ridge OT, Angiography centres and Diagnostic imaging centre) in listing of surgical procedures with optimization of surgeons’ and theatres’ resources and time management.

Works with Vascular specialty nurse (Vascular Access) to ensure seamless patient coordination for clinic visits and procedures.

Assist surgeons in ensuring prompt referrals are done.

Facilitate smooth workflow between outpatient clinics, wards and operating theatres to assist patient flow throughout the whole NUH cluster (including polyclinic referral cases).

Assist vascular division head to ensure that junior doctors rotated through the division are kept updated on requirements and information related to the division. Example: surgical codes and workflow of listings of patients.

Assume any additional responsibilities as assigned by Vascular Surgeons and Case Manager of the Department of CTVS including but not limited to:

Take minutes for monthly Vascular Division meeting and ad hoc Vascular meetings.

Morbidity audits.

Assist surgeons to keep track of workload numbers.

Support events/ seminars for CTVS when required.

Work with aortic database entry staff for proper tracking and collection of peri-operative data.

AVF tracking/ diabetic foot tracking.

Job Requirements: Min Degree in Nursing or similar w min 3 yrs of relevant perm inpatient nursing experience, preferably cardiac background

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

• Permanent Full Time
• Basic $2700 to $4400 + Shift allowances + Join Bonuses ($35,000)
• Working location: Island Wide, Singapore
• Permanent 12 hours shift (Morning / Night)
• Full Training Provided (Training allowances provided)

Job Responsibilities:

• Protection and Escorting: Provide protection and escort services for VIPs and business partners.
• Security Enforcement: Conduct security enforcement and screening duties to maintain a safe environment.
• Traffic and Crowd Control: Manage traffic flow, crowd control, and access control to ensure public safety and order.

Requirements:

• Strong communication and interpersonal skills.
• Ability to remain calm and composed in stressful situations

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

Chan Kam Hui (R24125233)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Permanent Full Time
• Basic $2700 to $4400 + Shift allowances + Join Bonuses ($35,000)
• Working location: Island Wide, Singapore
• Permanent 12 hours shift (Morning / Night)
• Full Training Provided (Training allowances provided)

Job Responsibilities:

• Protection and Escorting: Provide protection and escort services for VIPs and business partners.
• Security Enforcement: Conduct security enforcement and screening duties to maintain a safe environment.
• Traffic and Crowd Control: Manage traffic flow, crowd control, and access control to ensure public safety and order.

Requirements:

• Strong communication and interpersonal skills.
• Ability to remain calm and composed in stressful situations

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

Chan Kam Hui (R24125233)

EA Recruitment Pte Ltd

EA License No: 21C0492

Credit Controller Officer / Executive

Salary: $2800 to $3500 (Depends on Experience) + AWS + VB
Mon to Fri - 9am to 6pm
Working Location: Joo Koon
(Lunch Provided & Transport provided - From Boon Lay)

Responsibilities

• Assist in Debts Collection & follow up of overdue account
• Prepare regular & monthly credit related reports to Finance manager/ HOD
• Assist in monitoring monthly debts collection performance
• Investigate and resolve discrepancies relating to non-payment of invoices
• Conduct aged balance review with Finance manager/ HOD to follow up review action
• To adopt collection best practices and apply relevant collections strategies to enhance effectiveness
• Recommend improvements of credit risk measures, controls and processes
• Any other duties as assigned
• Evaluating new credit request and conducting client credit checks.
• Suggest and implement terms of credit for new clients
• Negotiating payment plans and collection
• Responding client inquiries
• Liaising with customers (internal/ external) to build and foster strong relationships.

Requirement

• Diploma holder (Finance Background preferred)
• 2 to 5 years of relevant working experience in credit control would be advantageous
• Able to deal with clients for debt collection

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Our client is a Real Estate Industry. Due to their current expansion plan, they are looking for a Admin Officer to join their team, in hopes of developing the current high performing team. They are located in the West.

Job Responsibilities:

• Respond to all customer-related inquiries and provide timely updates to clients within a specified time frame.
• Coordinate with external vendors to ensure smooth processes related to clearance and transactions.
• Monitor and manage key accounts and reports, ensuring accurate tracking of flagged issues.
• Support backend operations for customer loyalty and rewards programs.
• Handle various administrative tasks and provide assistance for ad-hoc projects as required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24122162 | LAI CHAI LI

Description

Join our team and enjoy these great benefits:

• Competitive Salary: Earn up to $3,500 monthly, depending on rank.
• Joining Bonus : $15,000
• Comprehensive Benefits: Enjoy medical insurance, annual leave, and sick leave.
• Professional Development: Receive paid training and opportunities for career advancement.
• Educational Support: Get sponsored for a diploma to boost your qualifications.
• Work-Life Balance: Access a free gym at your workplace and enjoy corporate discounts on mobile plans.
• Perks and Privileges: Receive free tickets to Singapore attractions and chalet stays.

What you'll be doing:

• Conducting security checks at various locations, including commercial buildings and government offices.
• Responding to security incidents and emergencies promptly.
• Managing access control to restricted areas.
• Controlling crowds and traffic flow.
• Working in partnership with govt agencies

What we're looking for:

• Singapore Citizen
• Minimum N Level with 3 credits or equivalent
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Willingness to undergo training and certification

No IPPT and No Shooting Required!

Interested?

Contact Mr. Suresh at 84986550 to schedule an interview.

We are hiring Contract Health System Officer to be outsourced to our clients from reputable healthcare organizations.

Apply now!

Job Scope

• Contact leads to verify their interest in community health programmes such as Functional Screening and Community Health Posts.
• Assist in onsite operations during community health screening events
• Assist in collation of data for phone calls and appointment
• Carry out projects / assignments as and when assigned

Job Requirements

• O/A level or Nitec or Diploma Holder in any discipline
• Good communications skills
• Proficient in Microsoft excel

All Interested candidates are invited to email your resume in MS Word format to:

[email protected]

Please include your full working experience, education background, notice period, expected salary.

Sheryl Tan
Outsourcing Team
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview.

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.

Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.

If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!

Job Responsibilities

Sales & Leads Management

• Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
• Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
• Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
• Respond to phone, email, and walk-in queries promptly and effectively.
• Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.

Customer Service

• Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
• Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
• Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
• Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
• Go the extra mile to make sure customers are satisfied and their needs are fully met.

Administrative Support

• Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
• Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
• Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
• Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
• Provide assistance to teachers and students as needed, ensuring a positive experience for all.
• Other duties associated with the role and assigned by the line manager.

Work Hours

As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:

• Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
• Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
• Days Off: Enjoy one weekday and one weekend off each week.
• Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.

Work Location

Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.

Job Requirements

• Minimum GCE 'O' levels qualifications.
• At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
• Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
• Strong communication skills in English, both spoken and written, with keen attention to detail.
• Sales experience or a proven track record of meeting sales targets is an advantage.
• Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
• Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
• Positive, approachable, and professional demeanor with excellent listening skills.
• Ability to work independently while also thriving in a collaborative team environment.
• Flexibility and willingness to work at different centers based on operational needs.

What we offer:

• Competitive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon completing 1 year of service.
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive Staff discounts with various participating merchants