You will be responsible for delivering excellent customer service and providing administrative support, including the following job responsibilities:

· Greet Prospects and Clients in a warm and friendly manner, and answer enquiries promptly.

· Collect new or outstanding billing and payment from the Client.

· Print and hand over service invoices accurately.

· Call Clients, to book, remind and follow up on appointments.

· Answer all incoming calls promptly, and record call details accurately.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of administrative experience, as a clerk or receptionist.

· Minimum a Nitec in any discipline.

· Well-groomed, courteous, and meticulous.

· Excellent interpersonal and communication skills.

· Able to correspond with English and Mandarin-speaking clients.

Company Profile:

Ezyhealth Holdings Pte Ltd, started in 1999 was listed in the Stock Exchange of Singapore in 2000. It underwent a reverse takeover in 2006 and it is now a private company. From its beginning as a Healthcare IT company, it has morphed into several businesses deep in the medical and healthcare industry.

You will be responsible for delivering excellent customer service and providing administrative support, including the following job responsibilities:

· Greet Prospects and Clients in a warm and friendly manner, and answer enquiries promptly.

· Collect new or outstanding billing and payment from the Client.

· Print and hand over service invoices accurately.

· Call Clients, to book, remind and follow up on appointments.

· Answer all incoming calls promptly, and record call details accurately.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of administrative experience, as a clerk or receptionist.

· Minimum a Nitec in any discipline.

· Well-groomed, courteous, and meticulous.

· Excellent interpersonal and communication skills.

· Able to correspond with English and Mandarin-speaking clients.

We are a fast growing organization and we are looking for appointment setting officers to help to fix appointments for us. If you are looking for a part-time job you can contact us.

- 3 or 4 hours a day

- Flexible timing

- basic pay plus incentives

- Can work from home

- Training and mentorship will be provided

You are expected to be someone who is hardworking and has a pleasant personality.

This position requires you to work from home most of the time so you must be able to work independently.

If you have no relevant experience - it is essential that you demonstrate the ability to learn fast and adapt.

Job scope details:

- establish rapport and build good relationships with customers

- be enterprising and work out solutions for customers, new or existing.

- involved in the presentation and troubleshooting for various scenarios.

- learn fast and understand the workflow

- able to implement ideas and instructions quickly.

*Seeking for a Middle Office with relevant 2/3 years of Banking- Loan operations experience*

THE COMPANY

Rooted in their commitment and service to their clients, the company has a well-received yet stable brand within the Banking sector. They currently seek a Middle Office to be part of their Operations team.

JOB RESPONSIBILITIES

• Perform Middle office function and smooth implementation process
• Ensure timely reporting e.g. Accounting, performance, annual rating or head office reports
• Write credit reports/credit analysis
• Perform analysis of investors for credit approval
• Ensure smooth loan operations
• Conduct compliance KYC/AML checks
• Write and improve Operations policies
• Work closely with other business stakeholders

JOB REQUIREMENTS

• Degree in Business Studies/Finance/Banking/Economics/Commerce or any other relevant education
• Minimum 2 years of relevant loan operations experience in Banking industry
• Meticulous, organized, team player and has good interpersonal skills

If you will like to explore this opportunity, please email your resume in Microsoft Word format to [email protected]

We thank you for your interest and will contact shortlisted candidates for more detailed discussion.

For more job openings, please visit our website at https://resolutehunter.com/opportunities/

EA Licence 18C9105

EA Reg R1105305

• Position: Billing officer
• Work days: 5days
• Location: Jurong East
• Monday to Friday 8.30am to 5.30pm
• Salary : $2,200 - 2,500

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Responsibilites

Billing and invoicing

Perform day to day billing operations

Generate invoices for posting to customers

Oversees and manage billing schedules and prompt issurance to meet both customer expectations and company requirements

Verify invoice details, by cross referencing with customer's signed contracts/ quotations to ensure accuracy, and proactively address anu discrepancies or errors to compliance with agreed terms.

Interact with internal and external customers on rates and charges disputes

Maintain and update accurate records of billing transactions within the system

Provide accounting support

Monitor customer accounts for non-payments , delayed payments, or irregularities and take appropriate actions

Other duties as assigned

Job Description

• responsible for the company's brand marketing planning, promotion and other related work, the development of brand marketing plan, and monitor the implementation.
• responsible for market research, analysis, develop product strategies and programs according to market demand.
• plan and organize landing brand promotion activities to enhance brand awareness and reputation.
• responsible for the strategy and execution of the brand's online and offline operation activities, to explore user needs and product core values.
• responsible for brand word-of-mouth management and crisis Public Relation handling to protect the company's brand image.
• coordinate the cooperation of internal departments to promote the smooth implementation of projects.

Job requirements:

• College or above, majoring in marketing, advertising, media, or other related majors.
• 5 years or more experience in brand marketing planning, familiar with the Internet industry market.
• Comfortable hands-on and in excellent market research, data analysis and program development skills.
• the ability to handle crisis public relations, able to deal with brand-related emergencies in a timely manner.
• Fluent in English and Mandarin as there be frequently used with business stakeholders from China.

a) Plans and Implementing the safety and Health measures and procedures for site works activities

b) To plans , to organise , to manage , to control and implement safety measures and practices that are to lead the project towards zero accident

c) To plan and prepare all safety documents , DFS , reports accordance and compliance to MOM rules and regulations to client/consultant /authorities

d) To promote and provide traning to enhance the site safety and Health mattters

e) To carry out regular safety inspections, meetings , discussion to all and with the proposal to control , to implement , to rectify and to improve the safety and health practices at the work site

f) Able to produce RA and SWP and implemention

g) Organising STO , Safety Commitee Meeting , safety promotion , etc per contract requirements

h) To acts and to cum the duties as ECO

Customer Service Officer

Job Description & Requirements

Lynn Aesthetic was established since 1986.

We are a professional wellness company seeking perfection for the benefit of our clients' wellness.

We are seeking highly motivated personnal to join our organisation.

Customer Service Officer.

Working in similiar industry.

2 years relevant experience.

Pleasant personality.

Outgoing personality.

Sense of responsibility.

Enjoy speaking and taking care of customers' needs.

RELEVANT WORKING EXPERIENCE

iNTERESTED PLEASE WHATSAPP TO 96852020

• Logistic industry
• Walking distance from MRT station
• Good overall company benefits

As a Customer Service Officer (Logistics / Freight), you will be responsible for the following duties:

• Answer phone calls
• Provide quotations and reply to customer enquiries promptly
• Process orders and billing promptly
• Coordinate with respective in-charge for the status of orders, incoming shipments, arrangement for pick up etc
• Resolve any issues in a professional way
• Simple admin role
• Any other ad-hoc duties assigned

Requirements

• Minimum Diploma in Supply Chain Management, Logistics or any relevant

To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email [email protected]

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.

EA LICENSE : 19C9777

Job Description

• Industry/ Organization Type: Logistics/ Transportation
• Position Title: Sea Freight Export Officer/ Export Sea freight Shipping Officer
• Working Location: Ubi
• Working Hours: 5.5 days (Rotational Saturdays after confirmation, all Saturdays are WFH) (Mon to Fri: 8:30am - 5.30pm) (Sat: 8.30am – 12.00pm)
• Salary Package: Up to $2800 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Coordinate and receive bookings and shipping instructions from customers and overseas agents.
• Arrange bookings with carriers and co-loaders, ensuring alignment with vessel schedules to meet customer and agent requirements.
• Manage the approval of dangerous goods and related applications with carriers and co-loaders as needed.
• Input new shipments into the CW1 system, and manage documentation such as job sheets.
• Collaborate with various service providers to organize pickup, crating, container stuffing, trucking, and fumigation services.
• Ensure the timely collection of Proof of Delivery (POD) or updates on delivery status from destinations, and communicate this information to customers.
• Electronically document POD and update delivery dates in CW1 for all door-to-door shipments.
• Assist the Permit team by providing necessary documents and information for permit declarations.
• Confirm receipt and accuracy of approved permits with customers and carriers/co-loaders via email.
• Prepare and issue invoices to customers and generate Debit Notes for overseas agents.
• Perform data entry tasks and generate reports as required by customers.
• Other ad-hoc duties which may be assigned.

APPLY NOW!!!

• Minimum 1 year of relevant experience.
• Knowledgeable on shipping documents, customs clearance, etc.
• Proficient in Microsoft Office Skills.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #72187 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Primary Responsibility:

Support the Secretariat team by handling the financial and logistical tasks related to the administration of arbitration cases.

Requirements:

• Diploma in any field
• With a minimum of 2 years of work experience in a clerical / admin role or equivalent
• Strong communication and interpersonal skills
• A good team player who is able to work independently

About Company:
Our client is a leading fire safety provider, established in 1971. The company specializes in supplying, manufacturing and contractor of Fire Protection Systems, Access Flooring Systems, Industrial Fire and Safety and Rescue Products, Building Safety Products, etc., and is ISO 9002 certified.

Job Description:
- Provide excellent support to customers via all relevant communication channels
- Ensure effective follow-up with internal and external stakeholders to ensure invoicing closure in accordance to company service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and customer experience.
- Prepares the necessary paperwork, such as quotations and delivery orders .
- Follows up on outstanding enquiries, back orders and customers’ payments.
- Liaise with warehouse for order picking and readiness.
- Assist and liaise with customers on their ad hoc requirements.
- Other ad-hoc duties/tasks assigned by superior.

Job Requirements:
- Minimum GCE ‘O’ Level, Polytechnic Diploma, or an equivalent qualification
- At least 1 year of experience in sales administration or customer service
- Strong interpersonal skills with the ability to manage multiple tasks in a fast-paced environment
- Proficiency in Microsoft Office applications, particularly Word and Excel is preferred.
- A team player with a strong work ethic and a proactive attitude
- Ability to work efficiently under pressure and meet deadlines
- Exceptional attention to detail and commitment to accuracy

Compensation:
- Working location: South West
- Working hours: Monday to Friday 8.30am - 5.30pm
- Transport pick-up (Joo Koon MRT)
- Variable bonus
- Annual leaves
- Medical and hospitalization benefits

About Company:
Our client is a leading fire safety provider, established in 1971. The company specializes in supplying, manufacturing and contractor of Fire Protection Systems, Access Flooring Systems, Industrial Fire and Safety and Rescue Products, Building Safety Products, etc., and is ISO 9002 certified.

Job Description:
- Assist in arrangements for meetings, events, and office gatherings.
- Support HR functions including recruitment, onboarding and offboarding, employee benefits & claims, leave management, training and payroll .
- Maintain and update employee records with attention to detail and discretion, ensuring data accuracy and compliance with PDPA.
- Oversee and ensure timely application and renewal of work passes.
- Update of work pass holder personal details to MOM, e.g. address, passport details, etc.
- Manage general administrative tasks such as attending to visitors, managing office supplies, inventory, equipment and oversee the maintenance of the office environment, ensuring that it is clean, organized, and conducive.
- Configure and setup end user machines such as desktops and laptops.
- Provide end user support to internal colleagues.
- Performs 1st tier basic IT support role to support end-users computing needs by adopting standard ITIL processes.
- Keeps track/monitor end-to-end change request (CR).
- Keep track of all end-user computing software licenses, assets inventory and accessories/peripherals.
- Other ad-hoc admin support to the HR & Admin Team as assigned.

Job Requirements:
- At least 1-2 years of experience in office administration or HR support roles.
- Strong knowledge of administrative processes and basic HR practices in Singapore.
- Knowledgeable in basic IT support is highly preferred.
- Excellent organizational and multitasking skills with attention to detail.
- Knowledge of Microsoft desktop operating systems and desktop software
- Excellent hardware and software problem solving skills
- Ability to seek solutions to problems using one’s own resources
- Must be able to travel island wide for business needs when requested

Compensation:
- Working location: South West
- Working hours: Monday to Friday 8.30am - 5.30pm
- Transport pick-up (Joo Koon MRT)
- Variable bonus
- Annual leaves
- Medical and hospitalization benefits

Our client is a Manufacturing MNC. Due to business needs, they are now recruiting a Public Relations and Communications Manager to be part of their Marketing Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Public Relations and Communications Manager:

• Develop and implement corporate communication strategies to enhance brand reputation, align with company values, and manage crises effectively.
• Establish and enforce communication policies and processes for consistent messaging across all levels and platforms.
• Lead media relations, press releases, and public relations efforts to strengthen the company’s public profile.
• Foster strong relationships with stakeholders, including government agencies, industry leaders, and customers, to support business objectives.
• Manage internal communication initiatives to engage employees, promote company culture, and drive cohesive messaging.
• Translate corporate objectives into effective communication strategies for internal and external audiences.
• Plan and execute impactful CSR initiatives, including volunteering events and ESG-related projects, to reinforce the company’s commitment to social causes.
• Liaise with government authorities to secure permits, funding, and approvals while building strategic partnerships.
• Monitor and evaluate the effectiveness of communication strategies, providing insights and reports to senior management.
• Act as a key representative in corporate events, employee engagements, and public initiatives to enhance the company’s visibility and outreach.

Requirements:

• Degree in Communications, Public Relations or related field.
• At least 8 years of work experience in relevant field.
• Experience with Public Speaking / Events / Emcee is an added advantage

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is a Manufacturing MNC. Due to business needs, they are now recruiting a Public Relations and Communications Manager to be part of their Marketing Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Public Relations and Communications Manager:

• Develop and implement corporate communication strategies to enhance brand reputation, align with company values, and manage crises effectively.
• Establish and enforce communication policies and processes for consistent messaging across all levels and platforms.
• Lead media relations, press releases, and public relations efforts to strengthen the company’s public profile.
• Foster strong relationships with stakeholders, including government agencies, industry leaders, and customers, to support business objectives.
• Manage internal communication initiatives to engage employees, promote company culture, and drive cohesive messaging.
• Translate corporate objectives into effective communication strategies for internal and external audiences.
• Plan and execute impactful CSR initiatives, including volunteering events and ESG-related projects, to reinforce the company’s commitment to social causes.
• Liaise with government authorities to secure permits, funding, and approvals while building strategic partnerships.
• Monitor and evaluate the effectiveness of communication strategies, providing insights and reports to senior management.
• Act as a key representative in corporate events, employee engagements, and public initiatives to enhance the company’s visibility and outreach.

Requirements:

• Degree in Communications, Public Relations or related field.
• At least 8 years of work experience in relevant field.
• Experience with Public Speaking / Events / Emcee is an added advantage

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

​Our client is a global leader in gateway services, who is seeking to recruit Auxiliary Police Officer. This position is based in Singapore.

*Joining Bonus up to $40,000 * Terms & Conditions apply

Auxiliary Police Officer

Responsibilities

As an Auxiliary Police Officer, you will be stationed at the frontlines to provide security services for airlines, contributing towards protecting modern aircraft fleets, as well as ensuring the safe transport of travelling passengers. Other ad-hoc duties include securing the safety of other vital installations in Singapore that encompass the protection assets.

Requirements

· Minimum 3 'N' level credits (diploma holders may be considered for Sergeant rank)

· Must be able to pass annual IPPT (Individual Physical Proficiency Test)

· Must be able to identify and differentiate color for work purposes.

· Comfortable with rotating work shifts

· Location : East

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

We are seeking meticulous and experienced candidates to join our team. The successful candidates will responsible for managing the billing and credit control functions, ensuring accuracy and timeliness in all billing and settlement processes.

Job Description

• Setup/ Prepare/ Send customer invoices for various utilities mainly electricity
• Troubleshoot and resolving billing and credit control issues
• Prepare, review and resolve monthly and daily settlement
• Ensure accuracy and timeliness of all bills and settlements
• Collaborate closely with different internal departments to ensure high accuracy of customer information and coach Junior Officers (Senior role)
• Liaise with external vendors and resolve any issues (Senior role)
• Assist with process and system improvements and implementations (Senior role)
• Prepare customer/ internal financial or billing related reports as required

Minimum Requirements

• Local Diploma/ Degree in Business/ Finance/ Accountancy/ IT or other relevant fields
• Min 5 years related working experience/ Min 2 years supervisory experience for Senior roles
• Fresh graduates are welcome to apply
• Proficiency in Microsoft Office especially MS Excel
• Meticulous and detailed oriented
• Able to work independently with minimum supervision and meet deadlines
• Excellent inter-personal skills, problem solving skills and a team player

Working Location : Central

**We regret that only shortlisted candidates will be notified. Personal data collected will be used for recruitment purposes**

• Position: Billing officer
• Work days: 5days
• Location: Jurong East
• Monday to Friday 8.30am to 5.30pm
• Salary : $2,200 - 2,500

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Responsibilites

Billing and invoicing

Perform day to day billing operations

Generate invoices for posting to customers

Oversees and manage billing schedules and prompt issurance to meet both customer expectations and company requirements

Verify invoice details, by cross referencing with customer's signed contracts/ quotations to ensure accuracy, and proactively address anu discrepancies or errors to compliance with agreed terms.

Interact with internal and external customers on rates and charges disputes

Maintain and update accurate records of billing transactions within the system

Provide accounting support

Monitor customer accounts for non-payments , delayed payments, or irregularities and take appropriate actions

Other duties as assigned

Senior Scientific Officer / Scientific Officer (Nuclear Science and Technology Department)

[What the role is]

The Radiation Protection and Nuclear Science Group in NEA is the national authority for radiation protection in Singapore and serves to protect the public, radiation workers and the environment from the harmful effects of radiation. Its Regulation Division administers and enforces the Radiation Protection Act and its subsidiary Regulations through a system of licensing, inspection and enforcement. It also ensures that Singapore fulfils her obligations to relevant international conventions and agreements.

[What you will be working on]

The job scope will include but not limited to the following:

• Develop, review and enhance various radiological and nuclear emergency plans
• Procure and maintain response equipment and tools
• Develop and implement training programme
• Plan and conduct emergency exercises locally and regionally

[What we are looking for]

The job might be for you if you possess the following:

• Good Honours Degree in Physics/Chemistry or any engineering field
• 3-5 years of relevant working experience, preferably in emergency preparedness and response work, would be an advantage
• Good communication and interpersonal skills
• Good analytical, writing and presentation skills
• Able to work in a team and independently with minimal supervision
• Able to work efficiently and meet tight deadlines
• Able to adapt to changes and has a positive work attitude
• Highly motivated, meticulous, committed and takes initiative
• Aptitude to understand concepts in radiation protection

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

To apply, please proceed to Career@Gov at:

https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HQ-ENVIRONMENT-BUILDING/Senior-Scientific-Officer---Scientific-Officer--Nuclear-Science-and-Technology-Department-_JR-10000035814

*Seeking for a Middle Office with relevant 2/3 years of Banking- Loan operations experience*

THE COMPANY

Rooted in their commitment and service to their clients, the company has a well-received yet stable brand within the Banking sector. They currently seek a Middle Office to be part of their Operations team.

JOB RESPONSIBILITIES

• Perform Middle office function and smooth implementation process
• Ensure timely reporting e.g. Accounting, performance, annual rating or head office reports
• Write credit reports/credit analysis
• Perform analysis of investors for credit approval
• Ensure smooth loan operations
• Conduct compliance KYC/AML checks
• Write and improve Operations policies
• Work closely with other business stakeholders

JOB REQUIREMENTS

• Degree in Business Studies/Finance/Banking/Economics/Commerce or any other relevant education
• Minimum 2 years of relevant loan operations experience in Banking industry
• Meticulous, organized, team player and has good interpersonal skills

If you will like to explore this opportunity, please email your resume in Microsoft Word format to [email protected]

We thank you for your interest and will contact shortlisted candidates for more detailed discussion.

For more job openings, please visit our website at https://resolutehunter.com/opportunities/

EA Licence 18C9105

EA Reg R1105305

Responsibilities:

- Familiarity with Singapore, Hong Kong and international financial systems and requirements.

- Responsible for the development of the group's financial management system, including financial accounting, fund and budget management, financial supervision and analysis, internal control system, etc., with ongoing monitoring of effectiveness.

- Participate in the formulation of company strategies and provide financial analysis and decision-making support for key company matters, production and operations, business development, and external investments.

- Coordinate the preparation and implementation of the company's annual financial budget, organize comprehensive budget management, inspect budget execution, and analyse and adjust budget plans.

- Develop the company's financial analysis system, organize regular financial and special analyses (monthly, quarterly, and annually), and provide decision-making analyses.

- Lead financial management, cost management, budget management, accounting supervision, auditing, inventory control, etc., striving to reduce costs, increase revenue, and improve efficiency.

- Organize regular training and professional guidance for financial system personnel, continuously improving the overall skills and management level of the department.

Requirements:

- Bachelor's degree or above in finance or related majors, with preference for CPA or international financial-related certificates. Fluent in spoken and written English and Mandarin.

- Over 8 years of experience as a financial head in a medium to large Hong Kong-listed company.

- Over 6 years of financial management experience in large-scale listed manufacturing companies (with a scale of over 5 billion), with strong comprehensive capabilities in group budgeting, manufacturing costs, and operational analysis.

- Familiar with financial management, with experience in team management (over 80 people), and familiarity with manufacturing process costs.

- Proficient in financial-related software such as SAP and ERP.

- Familiar with national and local regulations and policies, proficient in accounting laws, accounting standards, and financial regulations.

- Strong organizational, coordination, and teamwork skills, with excellent analytical and coordination abilities.

Responsibilities:

• Manage day-to-day shipping operations.
• Coordinate with internal teams, freight forwarders, and other stakeholders to ensure smooth and timely delivery of goods.
• Prepare shipping documents, including invoices, packing lists, and customs declarations.
• Track and monitor shipments to ensure on-time delivery.
• Resolve any shipping-related issues or discrepancies.
• Maintain accurate records of shipping activities and documentation.
• Ad hoc duties as assigned.

Requirements:

• Diploma or NITEC in Supply Chain Management, Logistics or equivalent
• At least 1 – 2 years of shipping operation experience

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Managing deployment, rostering and attendance records for all UFS Employees.
• To monitor CCTV and alarms for all sites.
• Respond to system alarms and fault indicators in accordance with protocols.
• Manage and administer the keys and electronic access system for card accesses and provisions, access transaction reports, in accordance with compliance requirements.
• Perform security duties, access control, patrolling and crowd management for events when needed.
• Attend and respond to enquiries through emails and calls.
• Conduct physical patrols of the premises when needed.
• Support and respond to any security incidents, assist to evacuate and escalate in accordance to standard protocol and relevant departments respectively.
• Assist the Operations Team for any internal investigation when required.
• Perform the functions of Security Concierge Officers when required.
• Acquires good understanding of the all the sites' Security Manuals, Access Control procedures and Security Standards.
• Overseeing, recruitment and covering for Manpower Shortfall.
• Assisting Operations Team in planning & managing site deployment.
• Preparation of different operational reports.
• Preparation of daily, weekly, monthly compliance summary reports
• Overseeing compliance matters.
• Assist in other duties as assigned by General Manager.

Requirements:

• Must have valid PLRD Security Officer License with RTT (Minimum SSO Rank)
• Proficiency in Microsoft Office software is a must
• Must be tech-savvy
• Must be able to commit to rotating shifts
• Experience in Control Room functions is a Bonus

Job Scope -

1. Follow Standard Operating Procedures and resolve customer complaints promptly.

2. Answer to and manage customers queries via Email / Hotline (incoming call).

3. Monitor & follow up on escalated cases that require clarification updates.

4. Adhere to work reporting schedules, carry out instructions and any other ad-hoc duties assigned by your superior.

5. Support departmental Key Performance Indicators set by Management.

6. Ensure a positive client experience by following up and resolving customer service-related issues in an appropriate and timely manner

Requirements -

1. Excellent command of English, both written and spoken.

2. Strong phone contact handling skills and active listening.

3. Pleasant and cheerful personality.

4. Excellent communication and presentation skills.

5. Ability to multi-task, prioritize, and manage time effectively.

6. Able to handle a fast-paced environment.

7. A confident and effective team player and able to work independently and under pressure.