The ideal candidate will be responsible for driving the company's key performance indicators by delivering an exceptional user experience. In order to do this, the candidate will develop, strengthen and lead an effective technical service team, ensuring and maintaining high quality of standards.

Responsibilities

• Drives sustainable annual growth of service business.
• Supports field service engineers in resolving technical issues, workflow enhancement and career growth.
• Improves quality of service operations and delivery.
• Supervises service jobs, monitors service contract take-up rate, analyzes market trends and customer feedback to make strategic decisions.
• Enforces service team's faithful adherence to quality protocols, observance of local and international regulations.

Daily operations include:

• Builds positive team engagement to align with corporate objectives.
• Identifies and assigns team members for upskilling or other skill developments which are required in the jobs.
• Assists scheduling and job assignments to engineers, ensuring optimized deployment of resources according to each month's requirements.
• Highlights significant technical issues for the attention of the management.
• Motivates service team members to encourage customers to sign up for service contracts.
• Prepares and submits monthly reports for revenue, operations and technical matters to the management.

Requirements

• At least a bachelor's degree in engineering / chemistry / science.
• At least 2 years of experience in leadership/manager roles with direct subordinates. Familiar with performance appraisal and evaluation for promotion.
• Good hands-on attitude with track record in positive customer feedback.
• Good at managing team dynamics and operational challenges, able to resolve issues without escalation.
• Good verbal and written communication skills in situational reporting in English.
• Able to perform data analysis using Excel Pivot / Power BI to make strategic decisions.
• Possesses a logical thinking approach to analyze technical issues, be proactive and diligent in resolving challenges.
• Embraces (KAIZEN) philosophy with a strong desire to always improve work processes and decisive in execution.

We regret that only shortlisted candidates will be contacted.

• Operational Management:Oversee daily operations of the food and beverage department.
  Ensure compliance with health and safety regulations.
  Monitor inventory levels and manage stock control.
  Schedule and supervise staff shifts.
  
• Staff Management:Recruit, train, and evaluate F&B staff.
  Conduct regular meetings to discuss goals and challenges.
  Address staff concerns and maintain high morale.
  
• Customer Service:Ensure excellent customer service and address complaints effectively.
  Monitor and respond to customer feedback.
  Maintain a welcoming environment for guests.
  
• Marketing and Promotion:Plan and execute promotional events or activities.
  Work with the marketing team to develop advertising strategies.
  
• Quality Assurance:Maintain high standards of cleanliness and hygiene in all areas.
  Regularly review and update operational policies.
  

Business Development Manager

Full-Time | On-Site | Singapore

Join Etavolt, a pioneering deep-tech spinoff from NTU, specializing in solar photovoltaics (PV) circular solutions. We are seeking a passionate Business Development professional to drive growth and champion our innovative offerings, including ηPod (PV panel recycling), ηTune (AI-driven system performance analysis), and ηGen (SaaS for rooftop solar optimization).

Key Responsibilities

• Client Engagement: Identify, qualify, and build relationships with B2B clients such as solar developers, asset owners, EPCs, waste management firms, and sustainability leaders. Understand their challenges and tailor solutions to meet their needs.

• Tailored Sales Strategies: Develop and present compelling pitches that emphasize Etavolt’s value propositions, including cost savings, sustainability benefits, and cutting-edge digital solutions.

• Presentations & Negotiations: Deliver impactful presentations to diverse stakeholders and negotiate terms, including pricing, subscription models, and project scope, to close high-value deals.

• Proposal Collaboration: Work closely with the technical team to craft detailed, customized proposals aligned with client objectives.

• Solution Development: Partner with engineers to adapt intelligent energy management solutions and ensure alignment with client requirements.

• Market Intelligence: Track industry trends, competitor activities, and emerging technologies across the solar circular and sustainability sectors to inform strategy and maintain a competitive edge.

• Industry Representation: Represent Etavolt at industry expos, conferences, and networking events to generate leads and strengthen the company’s reputation.

• Client Relations: Serve as the primary point of contact, addressing client concerns around pricing, project value, and deliverables while ensuring a seamless client experience.

Qualifications

• Educational Background: Bachelor’s degree in Business Administration, Engineering, or a related field.

• Experience:

· 2+ years of experience in business development, sales, or project management in industries such as solar systems, PV software, or IoT platforms.

· Fresh graduates with relevant tech project or startup experience are welcome to apply.

• Technical Knowledge:

· Ability to quickly grasp and adapt to new technologies.

· Familiarity with solar PV technology, PV software platforms, IoT solutions, or AI-driven tools is a strong advantage.

Skills & Competencies

• Exceptional communication, negotiation, and interpersonal skills.

• Proficiency in delivering persuasive presentations and simplifying complex technical concepts for non-technical stakeholders.

• Analytical mindset with expertise in navigating B2B tech sales cycles.

• Strong verbal and written English communication skills, with the ability to present proposals and technical insights fluently.

• Confidence in addressing diverse audiences, from corporate leaders to engineers.

Why Join Us?

At Etavolt, you’ll have the opportunity to work at the forefront of sustainable energy innovation, helping to shape the PV circular economy and driving real-world impact in the fight against climate change. If you’re a motivated professional eager to tackle challenges in renewable energy and sustainability, we’d love to hear from you.

Apply now and be part of Etavolt’s journey to revolutionize the solar industry!

Job Description & Requirements

• Perform quality controls and monitor production KPIs
• Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
• Find ways to increase quality of customer service
• Developing new business relationships and maintaining existing ones with suppliers to ensure adequate supply of products
• Researching new product lines and developing new business opportunities for the company
• Negotiating contracts with vendors to ensure that terms are fair for both parties
• Monitoring inventory levels to ensure that products are available when needed
• Ensuring that products are stored properly to eliminate spoilage or damage
• Preparing bids and proposals for potential clients and customers
• Preparing budgets, cash flow forecasts, and other financial reports for management review
• Reviewing sales reports on a regular basis to identify opportunities for inventory turnover or markdowns
• Setting up computerized inventory tracking systems to monitor product sales and inventory levels
• Developing and implementing marketing strategies to promote products and increase sales volume
• Communicate all operating policies and/or issues at department meetings
• Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.

Requirements and skills

• Proven work experience as Operations Manager or similar role
• Knowledge of organizational effectiveness and operations management
• Experience budgeting and forecasting
• Excellent communication skills
• Leadership ability
• Outstanding organisational skills
• Able to do shift work

Job Description

1. Assist the department manager to perform the delivery duties according to the authorization of the department manager.
2. Execution of the duties of the deputy manager and the execution and coordination of the project.
3. Supervise and execute the project in charge.
4. Planning and supervising the design, development and experimental product verification of new process technology.
5. Plan and supervise process simplification and derivative new process product development to increase productivity.
6. Plan and supervise product PROD management.
7. Plan and supervise WAT testing and effective data analysis to improve process capability.
8. Work closely with PE to make mass production of new products smooth.
9. Worked as an officer in the fab of the fab.
10. Coordinate and integrate various departments of the factory as well as Product, CIM and QRA departments to improve product yield and reliability.
11. Simplify, establish new derivative processes and increase productivity.
12. Responsible for establishing the WAT test system and process across the plant.
13. Responsible for maintaining and improving the quality and capability of the WAT test system.
14. Responsible for creating and improving WAT test program.
15. Personnel management, training, motivation and performance evaluation.
16. Annual budget preparation and control.
17. Planning and distribution of annual training programs and improvement programs.
18. Plan to promote the annual technology research and development program.
19. Implement and promote the company's quality/confidentiality/work safety and other strategies.

Job Requirement

• Bachelor Degree preferably in Engineering with semiconductor process or device knowledge
• A minimum of 8 years of relevant experience in technology development, product transfer or process integration related scope
• Good interpersonal, communication and presentation skills and comfortable liaising with Mandarin Speaking Counterparts from Taiwan
• Strong leadership capability and able to drive cross-teams to deliver common goals
• Independent, adaptable and able to thrive in a fast paced and dynamic result driven environment
• Possess strong analytical and planning skills to manage and executive key transfer programs/projects

We are seeking a highly motivated and experienced Assistant HR Manager to join our dynamic team. In this role, you will play a vital part in supporting the HR department in various functions, ensuring smooth operations and contributing to a positive and productive work environment.

Key Responsibilities:

• Manage day-to-day administrative tasks, including maintaining office supplies, coordinating office maintenance, and supporting general office operations.
• Accurate and timely processing of payroll for both office staff and ship crew, ensuring compliance with relevant regulations and company policies.
• Develop and manage a comprehensive performance appraisal system to facilitate employee growth and development.
• Contribute to the development, implementation, and review of HR policies and procedures to align with industry best practices and legal requirements.
• Manage the full recruitment cycle, from sourcing and interviewing candidates to onboarding new hires. Conduct exit interviews and manage employee offboarding processes.
• Organize company events and initiatives to foster a positive and engaging work environment.
• Handle employee feedback, address concerns, and resolve workplace issues effectively and professionally.
• Attend meetings, take minutes, and distribute them to relevant stakeholders.
• Develop and implement workflow charts to optimize processes within departments and across the company.

Qualifications:

• Bachelor's Degree in Human Resources Management or a related field.
• Minimum 3 years of proven experience as an Assistant HR Manager or in a similar HR role, preferably in the maritime industry.
• Strong knowledge of Singapore's employment laws and regulations.
• Proficient in payroll processing and HR systems.
• Excellent communication, interpersonal, and organizational skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite.

FUJIFILM Business Innovation is a global leader committed to continuously deliver innovations to customers’ businesses worldwide, for creating innovative and fulfilling workplaces by effectively adopting information and knowledge through digital transformation (DX). We have pioneered numerous technologies and accumulated expertise since our establishment in 1962, to build an environment that encourages the use of one’s creativity to maximize organizational strengths. Our portfolio includes conducting R&D, manufacturing and sales of world-class workflow solutions, IT services, and printing equipment such as digital multifunction printers (MFPs). We also offer business process outsourcing (BPO) services as well as marketing and implementation support of Enterprise Resource Planning (ERP) systems.

On 1 April 2021, we have changed the company name from Fuji Xerox to FUJIFILM Business Innovation. More than just a name change, it embodies our commitment to continue as a company that always pursues business innovation.

PURPOSE:

Strategically drives the promotion and positioning of FBSG solutions, develops marketing campaigns, collaborates with partners, and analyzes markets trends to maximize product adoption and revenue growth.

RESPONSIBILITIES & TASKS:

• Create and communicate product's messaging and value proposition to potential and existing customers
• Build relationships with key stakeholders, including customers, partners, and internal teams to drive compelling go-to-market strategies
• Develop creative marketing strategies to increase product awareness and drive adoption based on strong understanding of competitive and market landscape
• Capturing and responding to customer feedback, identifying areas for improvement, and influencing the product development roadmap to align with customer needs and wants.
• Representing the product at industry events and conferences, serving as an expert in the field.

What are we looking for?

• An effective team player who is self-driven, able to work independently within a fast paced environment and able to manage ambiguity
• Understanding and managing stakeholders needs, barriers and able to connect the dots.
• Strong understanding of brand strategy and messaging and creative development
• Proven ability to manage multiple projects and meet deadlines
• Excellent written, analytical and verbal communications skills, with an ability to adapt messaging to relevant audiences

Only shortlisted candidates will receive a response. Therefore, if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

Morgan McKinley Pte Ltd

Rachel Heng

EA License No: 11C5502

Registration No: R23115318

At Seagate, our Legal and Government Relations Department is a vibrant, innovative, and engaged team. Our attorneys and professionals collaborate closely as trusted business partners to advance Seagate’s strategic goals. Our mission is to protect Seagate, deliver exceptional services, foster sustainable partnerships, and cultivate a top-tier team. We take pride in our impactful and interesting work, mutual support, and having fun together.

Within the legal department, the contracts team manages all transactions for Seagate, including sales, procurement, facilities, IT, and supply contracts. We also provide guidance and support for the acquisition and sale of goods and services. Our contracts team is dedicated to delivering outstanding support to our internal business partners.

Job Description

Draft and negotiate contracts: Manage a portfolio of purchasing and related contracts supporting Seagate’s APAC operations.

Collaborate with Seagate attorneys: Draft and negotiate contracts and other legal documents under the general supervision of a Seagate attorney, using standard templates.

Determine business requirements: Work with internal requestors to understand business needs and negotiate contract terms accordingly.

Review various contracts: Oversee marketing, promotions, facilities, IT, and general procurement contracts.

Identify non-standard terms: Collaborate with attorneys and relevant stakeholders to review and approve non-standard contract terms.

Contract management: Independently manage contract workflow and approval processes, ensuring compliance with Seagate policies.

Maintain contract database: Keep an updated database throughout the contract lifecycle, from drafting and signing to amending, renewing, terminating, and archiving.

Balance workload: Share responsibilities with other contract managers and paralegals to maintain a balanced workload within the department.

Cross-functional support: Assist other areas of the legal department, including compliance, dispute resolution, intellectual property, government relations, and labor law, and coordinate between Seagate attorneys and outside counsel.

Drive process improvements: Manage and lead ad hoc projects aimed at improving processes.

Job Requirements

· A minimum of 10 years in a contracts manager or similar role.

· Experience managing procurement contracts in Singapore, Malaysia, and India is highly desirable.

· Experience in supply chain operations is advantageous.

· A motivated self-starter who excels as a collaborative team player.

· Ability to exercise independent judgment and employ creative problem-solving skills.

· Thorough understanding of the role’s implications in protecting Seagate.

· Capability to make sound business recommendations.

· Proficient in managing and prioritizing multiple contracts, tasks, and projects.

Your experience includes:

· Managing and negotiating contracts.

· Managing a contracts database.

· Interviewing internal clients to understand business requirements.

· Converting business requirements into contractual requirements.

· Summarizing contracts and legal documents for internal review.

· Summarizing contracts for stakeholders.

· Reviewing and explaining internal policies to stakeholders.

· Preparing general business reports and correspondence.

· Experience with cross-functional projects and teams for process improvement or problem-solving.

· Proficiency with Microsoft Word and other Microsoft Office software products.

Get to Know the Team

The Group Marketplace team supports country teams in managing driver supply, pricing, marketplace strategy, product rollouts, and special projects. We often work with large datasets, deriving insights to create actionable solutions. There is minimal bureaucracy, allowing a quick turnaround from insights to decisions and execution.

Get to Know the Role

We are looking for a Manager, Deliveries Marketplace who will report into the Regional Head of Deliveries Marketplace. You will be based in an onsite at Grab Singapore office with minimal travel (5 - 10%). You will manage the Singapore Deliveries marketplace (GrabFood, GrabMart, and GrabExpress) and support regional special projects aimed at improving the economics and efficiency of our services.

The Critical Tasks You Will Perform

You will:

• Manage pricing strategies to drive revenue, growth, and cost optimisation for the Singapore Deliveries business.
• Design and iterate delivery-partner incentives to optimise acquisition and retention.
• Develop and implement strategies to enhance delivery speed, reduce costs, and improve customer satisfaction.
• Manage fulfilment-related functions like batching and allocation to increase efficiency and service quality.
• Collaborate with product managers to influence product design and facilitate feature rollouts, focusing on configuration settings.
• Work with business unit leads to align business strategy with marketplace strategy.
• Analyse metrics to pinpoint areas for improvement and implement necessary changes.

What Essential Skills You Will Need

• You have at least 4 years of experience creating pricing strategies in achieving goals.
• You can design and iterate delivery-partner incentives that improve acquisition and retention. You can develop strategies to enhance efficiency and customer satisfaction.
• You are proficient in managing batching, allocation, and other fulfilment-related functions to improve service quality.
• You have experience working with product managers to influence product roll out new features.
• You can analyse metrics using tools such as SQL to identify improvement areas.
• You can collaborate with department leads to translate business strategy into marketplace strategy.
• You can perform complex functions in Excel/ Gsheets for maintaining complex spreadsheets.

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

• Coordinates the University's efforts to analyze, develop, implement and maintain the campus space and master planning for NUS campuses.
• Reviews campus demand and supply and manages campus planning and space program of projects, working with internal stakeholders and project managers, carrying out feasibility study and make recommendations on a wide variety of campus planning issues that include cadastral boundaries, sites, connectivity and other related infrastructure components.
• Conduct Space Review and Audits, reviewing space use occupancy process through use of technology and managing users expectations.
• Establishes and implements effective unit operating policies, systems, and procedures that are consistent with overall organizational goals, objectives, policies and operating standards.
• Performs miscellaneous job-related duties as assigned.

Qualifications

• Tertiary qualification in related building, business and policy making disciplines.
• Minimum 5 years experience in Architecture / Design / Real Estate/ urban planning/ Engineering and relevant experience in the Institute of Higher Learning (IHL) with strong analytical capabilities will be of advantage.
• Demonstrated knowledge in the arenas of planning and design, environmental sustainability, site design, architecture, space planning and/or engineering disciplines.
• Good communication skills to communicate effectively with project stakeholders and able to apply critical thinking skills to resolve complex issues.
• A responsible team player, self-motivated and abilities to coordinate multiple priorities/actions holistically to achieve desired results.
• Strong computer skills, to include Microsoft word/excels and power point for presentation and knowledge of software such as AutoCAD/REVIT/GIS including BIM will be preferred.
• Ability to be versatile and agile with a growth mindset.

Responsibilities

• Responsible in developing and executing a partnership and channel strategy aligned with the company’s objectives as well as Serve as the primary liaison for partners, ensuring alignment with company goals.
• In charge of building and maintaining strong relationships with key partners, vendors and channels, ensuring successful collaboration.
• In Charge of providing training, support, and resources to enable partners to effectively sell and support the company’s products.
• Taking charge of setting and monitoring performance metrics for partnership and channel activities, including revenue targets, market penetration, and partner satisfaction.
• Developing and managing a channel program to drive sales through partners and resellers, particularly in China, Taiwan, Japan, Malaysia and other regions.
• Generate new business opportunities locally and internationally to fuel sales pipeline for our Company. Frequent long overseas trips will be frequent with short notice.
• Work closely with marketing teams to ensure smooth execution of partnership initiatives as well as collaborate with the product development team to drive consumer’s experiences enhancement and improvements.
• Responsible for setting and monitoring performance metrics for partnership and channel activities, including revenue targets, market penetration, and partner satisfaction.
• Represent local and overseas industry events, conferences, and meetings with international key partners.
• Consistently meet or exceed KPI.

Requirements

• Tertiary education relevant disciplines
• At least 10 years of relevant working experiences in business development, partnership, and channel in the Technology/software industry
• Willingness to travel very frequently with short notice.
• Excellent verbal communication skill to connect with international clients
• High energy and positive attitude

SUMMARY

This position will manage carrier relations for all transportation activities within the region, and along with the Carrier Managers in the other regions, manage Jabil’s global carrier relationships. This position will support and work with the regional sites, in coordinating inter and intra-regional transportation requirements, lead the sites in selecting carriers and constructing routing guides and in driving productivity initiatives. This position will support the SC Network Optimization team with in-region logistics expertise.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. (Other duties may be assigned)

Serve as Transportation expert in region

Manage carriers and forwarders

Manage carrier tariffs and coordinate freight quotations

Work with sites in building and managing routing guides Maintain metrics and activity reports

Work as part of global carrier team

Drive global and regional carrier productivity and cost reduction programs

Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.

Comply and follow all procedures within the company security policy.

Any other Logistics related/relevant tasks, scope as and when assigned

MINIMUM REQUIREMENTS

Bachelor’s degree required.

Five years plus of significant international and regional logistics experience.

Demonstrated high performance orientation.

Strong knowledge of global and in region transportation modes (air, integrator, road and ocean modes) Negotiation experience and capability.

Strong analytical skills, logistics industry knowledge, negotiating ability, sound judgment and communication skills.

Proven capability of successful project management.

Ability to work with organizing data in support of productivity improvement projects.

Knowledge of distribution activities.

Team leadership and management skills.

Ability to work as part of a team.

Advanced PC skills in Excel, Word and PowerPoint

Competent in MS Office apps; in particular Exel Analytics

LANGUAGE SKILLS

Fluency in English required (Speaking, writing and reading). Fluency in Mandarin (Speaking) is required as need to liaise with Mandarin speaking stakeholders.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such algebra. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited data exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

DIGITAL COMMUNICATIONS MANAGER

POSITION: DIGITAL COMMUNICATIONS MANAGER (FULL TIME)

Award-winning medical device startup (GyroGear.co) has a single opening for an experienced Digital Communications Manager at our Singapore office. We are developing intelligent wearable devices to stabilise hand tremors for 200 million people globally.

The Digital Communications Manager will lead and support initiatives that amplify GyroGear’s mission, strengthen brand visibility, and engage key stakeholders. This role requires a proactive, organized, and creative individual who can communicate effectively, plan and coordinate outreach activities, and ensure GyroGear’s story resonates with the right audiences.

For more information about GyroGear and the GyroGlove please visit www.gyrogear.co.

• BBC One Show Intro (Apr 2018) - https://vimeo.com/269487349/fc7ef6c621
• User evaluation with patient (Mar 2019) - https://vimeo.com/330355695/30e5070965
• Reuters AI Summit cover (Jun 2019) - https://vimeo.com/342811081

RESPONSIBILITIES:

We are looking for a Digital Communications Manager whose responsibilities include, but are not limited to:

1. Digital Strategy Development and Execution

• Develop and implement a cohesive digital communications strategy aligned with GyroGear’s mission, vision, and growth goals.
• Create and manage digital campaigns to enhance brand awareness, drive engagement, and support online sales initiatives.
• Collaborate closely with the E-Commerce Manager to align communications and marketing strategies with e-commerce goals.
• Manage the digital marketing budget, ensuring ROI-driven initiatives.

2. Public Relations and Media Outreach

• Write and distribute impactful press releases to highlight milestones, partnerships, and new developments.
• Build and maintain relationships with media outlets, journalists, and influencers to amplify GyroGear’s story.
• Act as the primary point of contact for media inquiries, ensuring professional and timely responses.
• Stay ahead of media trends to position GyroGear effectively within the healthcare and technology sectors.

3. Content Creation and Collaboration

• Work hand in hand with the design team to develop engaging content for GyroGear’s website, blog, newsletters, and social media platforms.
• Coordinate with the Online Sales Manager to produce marketing materials that drive conversions and align with sales strategies.
• Ensure consistent branding and messaging across all content and platforms, maintaining alignment with GyroGear’s identity.

4. Social Media and Online Presence

• Manage GyroGear’s social media platforms (LinkedIn, Twitter, Instagram, Facebook, etc.), ensuring timely, impactful, and sales-aligned posts.
• Monitor and analyze social media performance, leveraging data-driven insights to refine strategies.
• Engage with online communities to build relationships and foster advocacy.

5. Analytics and Reporting

• Track and report on key performance metrics (KPIs) for digital and PR campaigns, including media reach, conversions, and engagement rates.
• Use analytics tools (e.g., Google Analytics, HubSpot, Hootsuite) to evaluate the effectiveness of campaigns and optimize strategies.

6. Stakeholder and Team Collaboration

• Partner with the Online Sales Manager to create synergy between digital communications and e-commerce efforts.
• Liaise with external partners, including PR agencies and content creators, for flawless campaign execution.
  • Mentor and train team members on digital communications and PR best practices and trends.

7. Innovation and Trends

• Stay informed on industry trends, new platforms, and emerging technologies to keep GyroGear’s digital strategy innovative.
• Experiment with creative approaches to reach untapped audiences and maximize impact.

QUALIFICATIONS:

1. Education and Experience

• Bachelor’s degree in Communications, Marketing, Public Relations, Digital Media, or a related field (Master’s preferred).
• 5+ years of experience in digital communications, PR, and e-commerce marketing, preferably in the healthcare, technology, or startup sectors.
• Proven success in managing digital campaigns and growing media and online presence.

2. Skills and Competencies

• Exceptional written and verbal communication skills with a flair for storytelling and audience engagement.
• Expertise in press release creation, media relations, and public speaking.
• Strong experience in collaborating with sales teams to align communication strategies with revenue goals.
• Proficiency in CMS, social media platforms, analytics tools, and marketing software.
• Ability to manage multiple projects simultaneously in a fast-paced environment.

3. Personality and Attributes

• A creative thinker with a data-driven approach to problem-solving.
• A collaborative team player who thrives in a dynamic and innovative environment.
• Passionate about making a meaningful impact through technology, storytelling, and public relations.

Overview

The Project Manager, Regulatory Affairs, plays a pivotal role in driving APACMed's Regulatory Affairs (RA) agenda across the Asia-Pacific region. The position involves managing complex RA initiatives, fostering collaboration among stakeholders, and ensuring the successful delivery of high-impact projects aligned with the association’s strategic goals. This role requires a proactive mindset, and the ability to navigate and influence policies that enhance patient access to innovative medical technologies.

Key Responsibilities

Committee Agenda and Leadership:

• Lead the development and execution of the RA Committee's agenda, ensuring alignment with APACMed’s broader strategic priorities.
• Spearhead workstreams and initiatives within the RA Committee’s purview, from inception to completion.
• Collaborate with senior members to define project objectives and craft actionable plans to deliver measurable outcomes.

Stakeholder Engagement and Collaboration:

• Build and maintain relationships with key stakeholders, including regulators, policymakers, healthcare providers, and industry leaders, to advance committee goals.
• Serve as a primary liaison between APACMed members and external partners to ensure alignment and effective communication.

Policy Advocacy and Regulatory Harmonization:

• Lead the drafting of position papers, advocacy materials, and white papers to address regulatory gaps and opportunities.
• Represent APACMed in regulatory discussions to advocate for harmonized, patient-focused regulatory practices across the region.

Project Management:

• Manage multiple RA initiatives simultaneously, ensuring that timelines and deliverables are met with precision.
• Oversee project budgets, milestones, and stakeholder expectations to drive successful outcomes.
• Provide operational support for key APACMed regulatory initiatives, including SaMD, e-labeling, and post-market surveillance.

Event Planning and Coordination:

• Organize and execute RA-focused workshops, roundtables, and forums, managing all aspects of event logistics, speaker engagement, and post-event documentation.
• Develop summary reports and insights from events to share with stakeholders and members.

Regulatory Intelligence and Analysis:

• Monitor and analyze regulatory developments across APAC markets, compiling insights to inform strategic priorities.
• Provide actionable recommendations to the RA Committee and APACMed leadership based on trends and emerging issues.

Qualifications and Skills

Educational Background:

Advanced degree in Biomedical Sciences, Medical Sciences, Regulatory Affairs, Public Health, Health Policy, or a related medical/scientific discipline.

Experience:

• Minimum of 5 years of professional experience in regulatory affairs, policy advocacy, healthcare strategy, or a related field, with a preference for regional roles in the MedTech or broader healthcare industry.
• Candidates with regulatory affairs experience or a background in medical sciences/consultancy are encouraged to apply.
• Proven track record of managing cross-functional projects and engaging with diverse stakeholder groups.

Skills and Competencies:

• Strong project management and organizational skills, with an ability to juggle multiple priorities in a fast-paced environment.
• Exceptional analytical and writing capabilities to produce high-quality policy documents and reports.
• Excellent communication and presentation skills, with the ability to articulate complex regulatory concepts clearly and concisely.
• Knowledge of global and regional regulatory frameworks in MedTech, including SaMD and e-labeling.
• Proficiency in Microsoft Office tools, project management software, and data visualization platforms.

Personal Attributes:

• Independent and self-motivated, with a strong sense of accountability.
• Collaborative team player who can work effectively across cultures and organizational hierarchies.
• Proactive problem solver with meticulous attention to detail.

Working at APACMed

This position offers unique opportunities to work closely with senior leaders from the world’s largest MedTech companies, as well as regulators and stakeholders across the region. The role provides exceptional visibility within the industry, fostering professional growth and meaningful impact in shaping the regulatory landscape in APAC.

Fujitsu is seeking an experienced IT Operations Manager (EUC) to oversee and manage our end-user computing environment. The ideal candidate will ensure the smooth operation of IT services, support end-user needs, and drive continuous improvement in our IT infrastructure.

Key Responsibilities:

• Asset Management: Oversee the tracking and management of IT assets, ensuring accurate inventory and lifecycle management.
• Automation: Identify opportunities for automation to improve efficiency and reduce manual tasks within IT operations.
• Support Services: Lead the IT support team to provide timely and effective support to end users, ensuring high levels of customer satisfaction.
• Project Management: Plan and execute IT projects, including system upgrades, new technology implementations, and process improvements.
• Vendor Management: Coordinate with external vendors for procurement, maintenance, and support of IT equipment and services.
• Compliance: Ensure compliance with IT policies, procedures, and regulatory requirements.
• Training and Development: Provide training and development opportunities for the IT support team to enhance their skills and knowledge.
• ITIL Practices: Implement and adhere to ITIL best practices for IT service management, ensuring consistent and efficient service delivery.

Qualifications:

• Education: Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• Experience: Minimum of 5 years of experience in IT operations, with at least 2 years in a managerial role.
• Technical Skills: Proficiency in managing end-user computing environments, including hardware, software, and network systems.
• Leadership Skills: Strong leadership and team management skills, with the ability to motivate and guide a team.
• Problem-Solving: Excellent problem-solving skills and the ability to troubleshoot complex IT issues.
• Communication: Strong communication skills, with the ability to explain technical concepts to non-technical users.
• Certifications: Relevant certifications such as ITIL, CompTIA A+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.

Preferred Skills:

• Experience with asset management tools and practices.
• Knowledge of automation tools and techniques.

Provide event registration consultancy, overall registration and stakeholders’ management including event registration planning, management and execution to ensure clients’ satisfaction and continued business. Lead and guide the team to ensure seamless delivery of assigned projects/events.

Key Accountabilities:

Event registration consultancy

• Provide sound event registration advice and solutions to stakeholders base on experience
• Offer measured recommendations relevant to the needs of the project and/or clients
• Lead and provide guidance on registration SOPs, trainings and documentations within the tea

Overall project registration management

• Manage the registration process to create a streamlined experience for invitees, including flights and hotel bookings
• Database cleaning and management
• Manage and provide timely registration reports
• Attend and facilitate (as appropriate) all regular progress update meetings
• Work closely with project teams to collate and provide information required to facilitate the planning and execution of the projects/events
• Managed onsite registration process and execution
• Responsible for successful delivery of the event, ensure smooth communication with partners, vendors and stakeholders
• Management of stakeholders and assigned team members, including overall resource planning of roles and responsibilities pre-event and onsite
• Timeline management and updates
• Source, evaluate, negotiate and manage third party vendors related to registration management
• Post event database cleaning and updating
• Post event registration and attendee reports and analysis
• Post event compilation of sustainability data reports

Internal project team management

• Resource planning and assignment
• Lead and provide clear guidance to the assigned project team members

Dynamic Adaptation:

• Ability to handle multiple projects and tasks
• Draw up standard SOPs for the delivery of successful registration management
• Digital/ Hybrid event support

Qualification, Competencies/ Other Requirements:

Qualification:

• General University Degree

Knowledge & Experience:

• Graduates and/or with at least 5 years’ of work experience
• Good Microsoft Office Skills

Personal Attributes:

• Meticulous
• Good interpersonal and communication skills
• Good team player
• Good project management skills
• Adaptable and can react to changes readily
• Able to work independently
• Driven, confident and well-groomed

The key roles and responsibilities are as follows:

• Create Client Strategy – Develops effective strategies to drive profitable and sustainable growth. Maintain effective communication with country account team.
• Execute Client Strategy – Responsible for implementing the strategic account strategy to maximize new service opportunities while acting as the client trusted advisor.
• Achieve set portfolio/ account targets – including revenue, contracts signed, customer satisfaction and profitability. Responsible for to maximize operational excellence, drive profitable growth and minimize risk for FB.
• Navigate Political Environment – Identifies, understands, and leverages the political dynamics in the client organization and within company to effectively achieve your goals. Develop a network of appropriate executive relationships.
• Engage Senior Executives Through Thought Leadership – Establishes position of business advisor as well as creating potential growth opportunities with client executives by demonstrating thought leadership and strategic thinking.
• Business Value Communication – Responsible for communicating and leveraging the value delivered to expand the client relationship and increase the business growth opportunities.
• Represent the One Face of FB – Creates opportunities for selling unique, value-added solutions through the effective positioning of the full spectrum of the FUJIFILM portfolio. Architect & present bid and negotiate terms to gain contract.
• Lead Virtual Bid team(s) – Leads, motivates, and inspires virtual teams to successfully execute client strategies and tactics to maximize sales effectiveness and increase win rates. Follow established pursuit process and gain defined approvals.
• Innovation - Seeks opportunities for different and innovative approaches to addressing problems and opportunities.
• Interpersonal Skills - Establishes and maintains effective working relationships with people; successfully addresses conflicts and problems involving people.

To succeed in this role, the candidate should possess the following qualifications, skills and experience:

• Post Graduate Degree preferably in Management with more than 8 years working in IT consulting preferred, experience in Print Industry would be a plus, with significant experience in client engagement activities.
• Strong presentation skills with effective spoken and written communication
• Demonstrated the ability to develop value-based relationships within clients and leveraging them into multi-million dollar account relationships.
• Led many business development cycles by using service-based solutions, demonstrating consultative selling and demonstrating closing skills.
• Established a track record of achieving financial targets.
• Superior engagement skill in managing lifecycle of complex sale and multiple client engagement.
• Demonstrated ability to motivate and manage team, as well as mentor / coach individuals in the team.
• Co-develop relationship expectations with key client executives.
• Financial skills to construct business case based on decision making criteria.
• In-depth industry knowledge in print and related industry
• Strong knowledge of “Managed Print Services” and “Transaction Print Cycle” are desired skills.
• Negotiation and commercial acumen
• Use of Salesforce.com

Roles & Responsibilities

• Manpower planning - Recruit, train, assign, schedule, coach, counsel, and discipline employees
• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
• Maintain a safe and healthy work environment by following and enforcing standards and procedures
• Responsible for operation supervisors, with review/approval responsibility for all operations employees
• Maintain great relationships with key business partners
• Work closely with Operation Head and management team to set and implement policies, procedures, and system

Job Requirement:

• Have at least 2 years of relevant experience in the Food Court, Coffee Shop, Hawker Stall, Food Centre, and Restaurant.
• Weekend shift required
• Work in a fast-paced environment
• Candidates process own transport will be an advantage

Job Responsibilities:

• Responsible for the overall daily operations of Building Engineering that includes PSI, PFI and SLA.
• Liaison with clients or ground agencies for on-site inspection works.
• Collaborate with client on new project and prepare cost estimations for tenders or quotations.
• Strategize PSI, PFI, and SLA work schedules, as well as manage manpower and resource allocation.
• Carry out structure inspections to existing building structure or infrastructure to identify defects and repair when required.
• Review, plan and coordinates the operations of a field inspection section and manages inspection projects.
• Provide visionary, leadership and direction within the team.
• Manage quotations processes, filing and follow up on billing payments and invoicing related to Building Inspection.
• Review reports prepared by Engineers/Inspectors/subcontractors, ensuring timely submission within set deadlines.
• Monitor the progress of work for each project and ensure timely submission of progress payment claims to clients on a regular basis.
• Enforce adopted codes and regulations pertaining to building inspections to ensure safety and compliance.
• Stay updated on new rules, regulations and technical information disseminated through internal communication channels.
• Supervises Building Inspectors/Engineers and Sub-Contractors, including task prioritization, expenses management, leave scheduling, performance evaluations, training and recommendation on hiring, termination, and disciplinary actions.

Job Requirements

• Bachelor’s degree in civil engineering
• Minimum of 5 years of relevant work experience, with at least 2 years in a management role
• Strong leadership, communication, and organizational skills
• Proficiency in project management and inspection processes
• Knowledge of building code and regulations

Responsibilty -

· Collaborate with HR to understand technology needs and provide strategic guidance

· Ensure successful delivery of HR technology solutions on time and work within budgets.

· To maintain up-to-date and accurate HR documents (eg. employee portal, tracking of employee records)

. Work on projects such as Employee Portal and Employee development.

· Undertake any Adhoc duties as assigned

• Strong communication & customer service skills
• Good interpersonal skills, able to relate to people from different culture and languages
• Excellent communication skills (English and mandarin) and collaboration skills.
• Strong Project management skills.
• Experience and strong proficiency in copilot and AI technology
• Able to work independently as well as in a team, multi-tasking and adapt to fast-paced environment, young and energetic.
• Problem Solving skill, critical thinking and time management and to achieve project deadline
• Collaborate with HR leadership to undertstand their technology needs and provide strategic guidance
• Able to handle confidential information with discretion and integrity
• Lead the implementation of HR technology projects including the Employee Portal and Employee development inititaives.
• Leverage Copilot and AI technology to drive innovation and efficiency in HR process.
• Ensure successful delivery of HR technology solutions on time and within budget.
• Computer Skills :
• Familiar with MS Office (Word, Excel, Powerpoint etc) and to be able to create spreadsheets for reporting
• Knowledge of computer hardware
• Familiar with internet and email proficiency
• Understanding of computer security and privacy
• Troubleshoot basic technical issues
• Solve problems using technology
• Be familiar with phyton, java and other computer lanaguages
• · for Microsoft 365 - Updating and Installing Microsoft office. Migrating outlook data files. setup onedrive.

Programming - Javascript, Python, Anaconda, Go, Java, CSS, Html, C++ to develop inhouse package

Fresh Graduates with the relevant skills are welcome to apply. Salary will depend on the number of years of experience

State your expected salary and start date.

Location - 5 mins from Tampines MRT station

Please contact Cecilia at 90690910 .

Be able to commuicate in Mandarin and English Language.

Email resume to : [email protected] and state your expected salary and start date.

Company Description

GrandTech Cloud Services Inc. (TPEx: 7747), established in 2017 and based in Taiwan, has international offices in Hong Kong, Malaysia, Singapore, Indonesia, and Japan. GCS focuses on cloud aggregation and sharing business models in FinOps platforms to optimize resources and control costs in multi-cloud environments. Committed to being "A Friend to Startups," GCS aims to provide cost-effective cloud services and prioritize customer success.

Role Description

This is a full-time hybrid role for a Business Development Manager at GrandTech Cloud Services Inc. in Singapore, with flexibility for remote work. The Business Development Manager will develop and implement growth strategies, identify new business opportunities, build client relationships, and negotiate contracts.

• Develop and execute strategic business development plans to drive company growth
• Identify and pursue new business opportunities across the startup, venture capital, and private equity spaces.
• Cultivate and maintain strong, long-term client relationships
• Negotiate contracts and close deals that align with both client and company objectives
• Conduct market research to stay updated on industry trends and competitors, using insights to refine sales strategies
• Collaborate closely with the team to deliver a seamless client experience
• Achieve or exceed monthly, quarterly, and annual sales targets
• Prepare and deliver compelling presentations and demonstrations of GrandTech’s cloud solutions

Qualifications

• Business Development, Sales, and Account Management skills
• Proven ability to build and maintain strong client relationships with top-level executives.
• Experience in developing growth strategies and identifying new business opportunities
• Strong negotiation and communication skills
• Ability to work independently and in a team
• Fluency in English and Mandarin is a plus
• Diploma in Business, Marketing, or related field

We would love to hear from you if you are passionate about cloud technology and eager to drive business growth. Apply today to join our team at GrandTech Cloud Services Inc!

INTRODUCTION

As the functional lead, you are responsible for supporting the success of the APJ field and partner marketers by helping to identify development opportunities and supporting team members to achieve their goals.

The Field Marketing Manager is responsible for serving as the main APJ point of contact demand generation/acceleration through effective planning and execution of marketing activities, programs and campaigns including the relevant use of account-based marketing data-driven marketing, inside marketing, digital marketing, events, and more.

RESPONSIBILITIES

In this role, you are delivering against the marketing demand generation and revenue objectives as defined within a specific sales area-based territory, as well as:

STRATEGY EXECUTION

• Development of the marketing strategy and program plan by identifying the appropriate solution or industry program portfolio mix to address the business needs and prioritizing a digital-first, integrated approach
• Drive the relevant approach for teams to deliver on time, on brand, and on budget, while ensuring quality, consistency, and compliance
• Adjust marketing campaign plans and shift resources to respond to changing marketing conditions or pipeline gaps. Lead Management - Strong understanding of internal lead management systems in order to oversee proper access and management of leads and to empower teams to improve lead development, quality and flow throughout the customer buying cycle. Review reports to understand the impact of marketing programs on pipeline health and to follow-up on necessary actions to drive alignment with relevant business stakeholders and manage escalations proactively
• Planning ½ to 1 year with quarterly adjustments
• Translate business strategy and objectives into effective marketing execution tactics to meet marketing and sales goals
• Be digital savvy and able to build a tactical Digital First approach including web, social media, paid search, paid media
• Be fully trained and responsible to ensure brand, quality, consistency, and compliance and promote these aspects within all related demand generation and nurturing activities.
• Collaborate with different teams to provide a balance of marketing activities across all pipeline stages including acceleration and close activities as required
• Serve as the face of marketing to the region or MU sales executive, actively seek for opportunities to participate in business planning and engage in these interactions

FIELD ENABLEMENT

• Look for opportunities to communicate the overall plan to sales stakeholders (sales, sales operations, VAT team members), marketing colleagues and partners
• Drive rollout of marketing tactics and assets that align with the needs of the business
• Communicate proactively with sales teams to understand marketing effectiveness, including digital strategies and performance, and to seek out areas of improvements
• Anticipate stakeholder conflicts, drive managerial resolution
• Proactively provide feedback to other marketers to improve overall marketing performance
• Manage a series of events mix designed to gain brand awareness in target segment, drive new leads or accelerate existing opportunities – trade shows, conferences, seminars, webinars and roundtable/smaller workshop types

REGIONAL CHAMPION

• Oversee regional marketing events/virtual events strategy and successful execution
• Ensure maximum lead generation and marketing automation generate leads, maximise conversion rates and generate sales demand among prospects aligned to the customer journey
• Look to roll out campaigns in a programmatic method to drive efficiencies across markets
• Drive the integration of global programs into regional activities

YOUR PROFILE

• Bachelor's degree. MBA/Master´s degree or equivalent preferred.
• 8+ years of professional marketing experience, with solid experience in marketing execution
• Experience in/with sales
• Experience in B2B marketing
• Marketing strategy development and planning
• Experience in the IT industry
• advanced technical or business skills and special knowledge in one / several areas
• Customer focus with developed acumen to cultivate and develop lasting customer relations
• Experience in a multi-national company
• Minimum 7-10 years of marketing experience, with minimum 5-7 years in marketing execution in an increasing amount of responsibility
• Travel required about 10-20%Guiding and mentoring peers and/or junior level colleagues
  Deep experience in B2B marketing in the IT industry
  Solid experience in delivering marketing demand generation and in execution of marketing activities, programs and campaigns
  

Project Manager, FMCG

1 year contract, potential to renew

Come and join us!

Do you wish to work in a world-class organization trying your hands at something you have dreamt of doing?

“FIND YOUR PLACE” by joining a world-class US Consumer company

Get an opportunity to explore new technology, learn new skills, enjoy the diverse and open culture, engagement and care, flexible working model, career opportunities, competitive salary and bonus, and endless amenities and benefits.

Company Description:

Our client is an American consumer health company. It is the proprietor of well-known consumer brands. They combine the power of science with meaningful human insights to empower people around the world to live healthier lives.

What You Will Do

The Project Manager, Essential Health is responsible for driving growth, profitability, and business continuity initiatives for the Essential Health throughout Asia Pacific. This includes projects related to inter-affiliate supply (cross-region) as well as the in-region extension of projects selected by Asia Pacific Regional Segment for entry into the local market portfolio. The role will play a pivotal part in orchestrating the end-to-end collaboration in support of segment initiatives across value stream, commercial, IMO Leaders, project managers, R&D, Quality and other multi-functional team members. This position is a part of the Essential Health Product Value Stream and Portfolio Management team, and will serve as an enabler to the Consumer business strategy:

Key Responsibilities

• Lead cross-functional project teams in a matrix environment from project approval through project completion, partnering with the other functions of the Essential Health Supply Chain VSL/PMO team, manufacturing sites (internal & external), Integrated Planning, Strategic Sourcing, Commercial marketing teams, QA.
• Lead for senior management, sponsors and cross-functional partners for assigned inter/intra-regional projects.
• Lead project risk assessment/management that incorporate for all global and regional project risks in all stages of SPEED (Smart Project Execution & Delivery).
• Work with cross-functional team members to assess feasibility of project scope, FPO (Final Project Objectives), investment and resources, develop detailed project timeline and manage the activities for successful execution of projects.
• Identify and communicate "trigger events" (change in project scope) to senior leaders, providing recommended path forward and applicable alternatives.
• Pro-actively provide alternative analysis to identify acceleration opportunities or opportunities to strengthen the business proposition, taking into account the end-to-end business impact across Plan, Source, Make, Deliver, including short term and long term.
• Provide strategic leadership to project team, articulating the global plan, requiring a high-level understanding of what is needed to develop regionally and globally.
• Will work closely with key Franchise leads to ensure global project objectives and key milestones are achieved.
• Leadership of regular Core Team meetings, maintains effective communication and working relationships among project core team.
• Participation in regional project team meetings as appropriate.
• Provide coaching and capability building support to the new/junior project manager and the core team members as necessary.
• Pro-actively identify risk to the project execution at the early stage. Lead the development of the mitigation action to secure project's commitment, while protecting the business and supply chain impact. Provide necessary escalation in a timely manner, with options, end-to-end impact, and recommendation to senior leaders.
• Ensure adherence to the standard governance framework. Prepare and present project progress and escalation to ensure all key stakeholders are informed on the necessity in a timely manner.

Requirements

• Minimum of a Bachelor's degree in any field of studies
• Minimum of 8 years of business/work experience required with cross functional experience, for example, but not limited to R&D, Engineering, Supply Chain, Marketing or Finance preferred
• Demonstrated experience leading cross-functional teams is preferred
• Experience in a matrix team environment preferred
• Experience working in a GMP and/or ISO regulated environment preferred
• Knowledge of New Product Development and Life Cycle Management preferred
• Experience using a PPM tool to manage a portfolio of projects preferred
• Knowledge of Process Excellence methodologies preferred
• Demonstrated experience in project/program management process/cycle - required
• Project Management Training or a Project Management Professional (PMP) certification preferred

Interested parties, please apply through this advertisement.

Alternatively, you can share your CV at [email protected]

EA License: 94C3609

Reg No: R1440247

Reporting to the Kitchen Manager, your duties will be as follow;

• Ensure every station is prepped and ready for service daily
• Ensure sufficient inventory for prep work
• Ensure all food ingredients are of the desired quality
• Manage all food costs and wastages
• Willing to teach, learn and refine mistakes
• Takes accountability and set examples.
• Create new dishes as and when you require

Interested applicants please Whatsapp CV to +65 89498707 or email to [email protected]

What you will do:

As EPC BD Manager (SEA), you will be As we continue to innovate and grow, we are looking for a Business Development Manager. This role will be responsible for driving sales growth in the EPC industry in SEA particularly focused on the lifecycle replacement of HVAC, BMS, and Chillers Systems.

How you will do it:

• Developing comprehensive short- and long-term sales plans while preparing effective sales strategies and submissions.
• Engaging target organizations to identify and pursue profitable sales opportunities.
• Managing the preparation and submission of competitive sales proposals.
• Influencing tender requests to promote Johnson Controls specified Applied Products and Systems/Solutions.
• Achieving secured sales volume ($) and gross margin ($) against assigned business plans.
• Providing insights to management regarding the Applied industry while recommending strategies to maximize future business in line with the Applied growth strategy.
• Building strong customer relationships and delivering sales and technical support to Contractors, Consultants, and End-Users to enhance solution sales and customer satisfaction.
• Forecasting sales secured, delivery, collection, sales backlog, inventory management, and addressing any other sales-related issues consistently.

What we look for:

• Bachelor Degree or above, preferably in Mechanical engineering and HVAC engineering or Electrical / Electronic engineering
• At least 5 years of experience in sales, preferably within the HVAC industry.
• Demonstrated sales success with year-on-year growth.
• Strong ability to communicate effectively at all organizational levels.
• Experience collaborating with Consultants, Owners, main Contractors, and key Stakeholders in the Building and Commercial Industry.
• Exceptional leadership, communication (written & verbal), and interpersonal skills.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy