• Troubleshooting and resolving any problems with business application software.
• Creating and overseeing protocols and procedures for the use of any new software applications.
• Training employees on the use of any new software applications and maintaining a good work atmosphere.
• Managing local area networks, installing and maintaining routers, generating email addresses, and creating passwords and backups
• Develop solutions following defined standards and high quality
• Creating, executing, and maintaining company database

• Troubleshooting and resolving any problems with business application software.
• Creating and overseeing protocols and procedures for the use of any new software applications.
• Training employees on the use of any new software applications and maintaining a good work atmosphere.
• Managing local area networks, installing and maintaining routers, generating email addresses, and creating passwords and backups
• Develop solutions following defined standards and high quality
• Creating, executing, and maintaining company database

• Troubleshooting and resolving any problems with business application software.
• Creating and overseeing protocols and procedures for the use of any new software applications.
• Training employees on the use of any new software applications and maintaining a good work atmosphere.
• Managing local area networks, installing and maintaining routers, generating email addresses, and creating passwords and backups
• Develop solutions following defined standards and high quality
• Creating, executing, and maintaining company database

The Nurse Manager leads the team effectively coordinate, manage and evaluate the services of the Home, ensuring that high standards of nursing care and resident safety are delivered at all times in accordance with legal, professional and ENHS (Enhanced Nursing Home Standards) requirements.

1. Clinical

• Accountable and responsible for the standards of resident care and management of the wards.
• Serves as a resource person in the assessment, planning, implementation and evaluation of health status and needs of residents.
• Comply with policies / procedures related to the provisions of safe and ethical care to residents. Such procedures include infection control, administration of medication, fire safety and evacuation procedures. Making provision for the compliance of all healthcare staff.
• Undertake teaching and resource role in nursing practice for staff. Provides continuous supervision to all healthcare staff on duty.

2. Management

• Ensure the operational delivery of nursing policies are compliant at ward level and nursing home level.
• Deputise the Nursing Director in his/her absence as and when assigned.

3. Staff Development

• Orientates and guides new staff nurses in the operation of the wards.
• Identifies healthcare staffs’ potential for further development.
• Ensure that the training and the training hours of each Nursing staff meet the requirements of MOH/AIC/LKHSC etc.

Requirement

• Candidate must possess a degree or diploma in Nursing
• At least 5 years of clinical with management experience
• Registered Nurse with the Singapore Nursing Board
• Strong project management skills and experience
• Thrives in a fast-paced environment with constant deadlines
• Able to manage multiple projects and stakeholders
• Good communication skills and team player

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.

• Analyzing market trends and preparing forecasts.

• Generating new business leads.

• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door

• Deploy successful marketing campaigns and own their implementation from ideation to execution

• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

• Produce valuable and engaging content for our website and blog that attracts and converts our target groupsS

• Build strategic relationships and partner with key industry players, agencies and vendors

• Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

• Oversee and approve marketing material, from website banners to hard copy brochures and case studies

• Measure and report on the performance of marketing campaigns, gain insight and assess against goals

• Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

• A Bachelor’s degree in marketing, business or any other relevant field

• Sound understanding of marketing fundamentals and tactics

• Creative thinking and problem-solving ability

• Leadership and project management skills

• Knowledge of digital marketing and social media marketing strategies

• Excellent verbal and non-verbal communication skills

• Proficiency with marketing tools and software

• Proficient in marketing research and statistical analysis

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Are you a dynamic leader with a strategic mindset, able to manage a diverse team and passionate about customer service?

Do you take ownership, embrace challenges, and love problem-solving?

Karooooo is one of the largest vehicle telematics companies globally with over 2 millions active users and growing fast. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients, while operating with a startup culture. We are looking for a Service Delivery Manager for our Singapore operations including local Customer Support and Field Service Delivery.

Responsibilities

• Manage the after-sales team by setting service standards and ensuring KPIs are met
• Ensure strong and clear coordination between departments for minimal resolution times
• Continually devise and monitor operational processes for optimal service delivery, customer satisfaction and productivity
• Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectations
• Resolve managerial level customer grievances or special requests
• Weekly/monthly reporting for management review.
• Demonstrate a high level of leadership skills and provide necessary training and guidance to the after-sales service team’s staff to achieve full competencies and the highest brand image possible.

Requirements

• Diploma/Bachelor Degree in Business with outstanding academic performance
• Minimum of 5 years’ experience in Customer Service within automotive aftermarket or SAAS industry, experience in a similar industry is an added advantage;
• Excellent written and verbal communication skills
• Proficient in English
• Good leadership and management skills with strong problem-solving competency and an out-of-box approach in providing solutions.

All food and beverage services such as serving food and beverage, taking orders, Barista, Bartender and cashiering. Train and manage Staffs, help to boost sales, handle complains from customers, order food and drinks from suppliers, create new food and drinks in the menu, check emails and handle calls from customers.

Job Description

• Supervise daily shop operations, retail sales, inventory controls, and other relevant duties
• Supervise and guide team towards maximum performance and service standards
• Ensure high levels of customer satisfaction through excellent sales service
• Experienced in beauty industry with proven strong record of sales
• Able to achieve outlet monthly sales target set by Management
• Deal with feedbacks and complaints from customers to maintain the outlet’s reputation
• Manpower scheduling for staff.
• Submit daily sales and revenue reports to Management
• Plan and oversee in-store promotional events or display
• Ensure the store fulfils all legal health and safety requirements

Requirements:

• Minimum 2 years of experience.
• Salary range $4500-$8000

Job Responsibilities:

• Negotiate and draft contracts, subcontracts, and other legal agreements with clients, subcontractors, and vendors for Accredited Checking and Building Engineering projects.
• Review contract terms and conditions to ensure compliance with company policies, legal requirements, and project specifications.
• Monitor subcontractors or vendors’ performance and address any issues or concerns to ensure adherence to contract terms and project requirements.
• Preparation of bidding and tender proposals for accredited checking and building engineering projects.
• Define, plan and review staffing requirements and direct allocation of available resources - both internal and third party to the project.
• Advice Finance department on invoicing the clients and making payments to sub-consultants/vendors for the projects handled.
• Work together with director and top management to procure new projects both in private sector and government sector.
• To perform site inspections or technical audits when necessary.

Job Requirements:

• Bachelor’s degree in Civil Engineering, Construction Management, Quantity Survey, or a related field.
• Minimum of 4 years of experience in contract management, specifically within the construction engineering or building sectors.
• Proven experience in negotiating and drafting contracts, subcontracts, and legal agreements.
• Experience managing subcontractors, vendors, and suppliers in a project-based environment.
• Excellent communication and interpersonal skills to liaise with clients, subcontractors, and internal teams .
• Ability to conduct site inspections or technical audits as necessary.

Summary:
We are seeking an experienced Program Manager with a proven track record in managing large-scale projects, particularly in the banking sector. The ideal candidate has strong leadership experience within a bank or as a consultant to financial institutions, excelling in project planning, resource allocation, and issue resolution. This role is ideal for a strategic thinker who can make sound decisions to keep projects on track.

Key Responsibilities:

• Planning:Develop project schedules and resource plans, considering interdependencies.
  
• Project Control:Oversee project issues, reporting, and documentation adjustments.
  Define and evaluate critical path (CP) or other success criteria.
  Collaborate with product and planning teams for seamless project execution.
  Address authority requirements and support administrative tasks.
  

Key Qualifications:

• Extensive PMO experience managing large projects, such as core banking transformations.
• Proven ability to independently handle all PMO tasks listed above.
• Direct experience in the banking industry, either as an employee or as a consultant delivering services to financial institutions.
• Leadership experience within a bank, with strong decision-making skills to maintain project progress.
• Familiarity with user task PMO processes and methodologies.

This is an excellent opportunity for a seasoned professional eager to lead impactful projects in the dynamic banking sector.

Please send your updated Cv to [email protected]

Globibo is a comprehensive Conference Technology Company as well as an International Language Service & Training Provider. We are the largest Integrated Event Technology Provider in South East Asia and benchmark for quality interpretation and translation based on international standards. As the partner of all major Embassies, Organizations and International Companies, we focus on the customization of our services to specific needs. We are pioneers in research-driven learning methods and innovative learning aids. For more information please visit www.globibo.com.

Your Role:

20% Solution Analysis, Preparation & Communication

- Support preparation of Client-facing discussions

- Support discussion / meetings with Clients

- Research potential partners and solutions for projects

- Prepare implementation solutions and presentation strategy

60% delivery transition & onsite project management

- Drive implementation of project concepts and facilitate coordination onsite

- Forward Planning (Project Calendar)

- Project Personnel Management

- Prepare logistics and manpower planning

- Ensure Purchase order processing & risk assessment management

- Quality Assurance

- Verify technical compliance and safety procedures onsite

- Inventory management (Stock-taking of equipment, Maintenance of equipment, Sourcing of equipment to replace unusables)

20% sales support tasks

- Support other divisions (training, interpretation / translation) within sales activities

- Send basic quotations to clients

- Technical feedback & training (internal & external)

Offered Benefits

• Sales Incentive Scheme
• Solid Induction Programme with personal mentor
• Best functional training program in the industry
• Personal Development Plan with weekly coaching and external training
• Flexible work schedule and place
• Quirky office environment
• Exposure to leadership development program
• Access to the latest tech and gadget

As the Information Technology Security Manager, your primary responsibility is to establish and maintain a robust and comprehensive information security program within the organization. You will oversee all aspects of information security, including strategy development, risk management, incident response, compliance, and technology implementation.

Requirements:

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• Professional certifications in information security, such as CISSP (Certified Information Systems Security Professional) or CISM (Certified Information Security Manager), are highly desirable.
• Proven experience (typically 8+ years) in information security, with at least 2-3 years in a managerial or leadership role.
• In-depth knowledge of information security principles, practices, and technologies.
• Familiarity with relevant industry standards and regulations (e.g., ISO 27001, GDPR, HIPAA).
• Strong understanding of network security, application security, and cloud security.
• Experience in developing and implementing security policies, procedures, and standards.
• Excellent leadership, communication, and interpersonal skills.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Strong analytical and problem-solving abilities.
• Up-to-date knowledge of emerging security threats and trends.

About Us

Green Link Digital Bank is Singapore’s inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.

We are looking for a Relationship Manager to grow our business.

Responsibilities

• Formulate and implement sales strategies to solicit and develop new accounts to expand GLDB’s client base.
• Facilitate new loan and account opening applications, and proactively manage and monitor these accounts to minimise non-performing loans.
• Ensure strict adherence to internal credit and regulatory compliance requirements.
• Ensure and maintain a high standard of AML/KYC/CDD risk assessments for client profiles.
• Prepare credit proposal and propose appropriate credit mitigants for new loan applications.
• Understand customer needs and requirements and collaborate with internal stakeholders to deliver optimal solutions or propose new products.
• Represent Business Unit in ad hoc projects such as new product developments, technical enhancements, industry landscaping to contribute to Bank’s success.
• Stay informed about market trends regulatory developments, and emerging technologies to effectively educate and inform clients.

Requirements

• Relevant Bachelor’s Degree in a reputable institution.
• At least 5 years of relevant experience in Wholesale/Commercial/Enterprise Banking serving wholesale customers.
• Comfortable with outbound acquisition via phone calls to bring in new customers for the bank and to deepen the relationship for existing customers of the Bank.
• Demonstrated records of overachieving sales target under high-pressured working environment whilst balanced with risk awareness and management.
• Highly proficient in in AML, KYC, CDD, creating credit proposals, credit memo writing, and credit structuring.
• Highly self-motivated to deliver work of the highest standard with a strong sense of commitment and accountability.
• Analytical and a problem solver.
• Energetic, customer service oriented.
• Excellent interpersonal and communication skills and a strong team player.

Troubleshooting and resolving any problems with business application software.

Creating and overseeing protocols and procedures for the use of any new software applications.

Training employees on the use of any new software applications and maintaining a good work atmosphere.

Managing local area networks, installing and maintaining routers, generating email addresses, and creating passwords and backups

Develop solutions following defined standards and high quality

Creating, executing, and maintaining company database

Troubleshooting and resolving any problems with business application software.

Creating and overseeing protocols and procedures for the use of any new software applications.

Training employees on the use of any new software applications and maintaining a good work atmosphere.

Managing local area networks, installing and maintaining routers, generating email addresses, and creating passwords and backups

Develop solutions following defined standards and high quality

Creating, executing, and maintaining company database

Job Description & Requirements

We are looking for a Business Development Manager to build and preserve trusting relationships with our customers, client, suppliers and any other third parties. You are depended to find ways to outperform our competition and maintain our company’s positive image.

To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.

Ultimately, you’ll maintain strong relationships with our company’s clients to boost our brand and profits in the long-run.

Requirements

Proven experience as a Client Relationship Manager or Business Development Manager for minimun 3 years;

Knowledge of customer relationship management and business development practices;

Experience in sales or customer service is preferred

Problem-solving attitude

Excellent communication skills

Aptitude for fostering positive relationships

Teamwork and leadership skills

Customer-oriented mindset

Willing to travel overseas.

ST Nowen Engineering Services Pte. Ltd. operates in the construction industry, focusing on general building contracting and wholesale trade.

ST Nowen Engineering Services Pte. Ltd. is seeking a dynamic and result-oriented Business Development Manager to spearhead its growth and expansion initiatives. The ideal candidate will leverage industry knowledge, strong interpersonal skills, and strategic thinking to build and maintain strong client relationships, identify new business opportunities, and drive the company's success.

Key Roles and Responsibilities

1. Business Development:

· Identify, evaluate, and pursue new business opportunities in the construction and wholesale trade.

· Develop and implement strategies to expand the company's market presence and customer base.

2. Client Relationship Management:

· Build and maintain strong relationships with existing and potential clients.

· Act as the primary point of contact for client inquiries, ensuring timely and satisfactory resolutions.

3. Market Analysis:

· Conduct market research to understand industry trends, competitor activities, and client needs.

· Provide insights and recommendations for market entry strategies and product offerings.

4. Proposal Development:

· Prepare and present business proposals, tenders, and sales pitches tailored to client requirements.

· Collaborate with internal teams to ensure alignment on client solutions and proposals.

5. Team Collaboration:

· Work closely with other departments to ensure seamless execution of projects and services.

· Share feedback from clients to help improve products, services, and processes.

6. Sales and Revenue Growth:

· Set and achieve sales targets and key performance indicators (KPIs).

· Monitor performance metrics and prepare regular reports for senior management.

Job Requirements

1. Qualifications:

· Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field.

· Relevant certifications are an advantage.

2. Experience:

· Proven experience as a Business Development Manager or in a similar role, preferably in the construction or wholesale trade industries.

· Strong track record of meeting or exceeding sales targets.

3. Skills:

· Excellent negotiation, presentation, and communication skills.

· Strong analytical and strategic thinking abilities.

· Proficiency in using CRM software, MS Office, and other business tools.

4. Other Requirements:

· Strong understanding of construction materials, tools, equipment, and industry trends.

· Ability to travel as required for client meetings and industry events.

· A proactive attitude with the ability to work independently and in a team environment.

Job description

Responsibilities

• Respond to telephone/online catering sales enquiries
• Build and maintain good client relationship and rapport
• Solicit new corporate clients through cold calling and sales visit
• Assist clients in professional event planning, packaging and menu selection
• Keep abreast of trends and developments in catering industry
• Actively brainstorming of creative ideas in improving catering services to clients
• Account for sales and profitability of event orders and ensure smooth operations of catering functions

Requirements

• Possess O Level / Diploma / Degree in Business, Marketing with at least 5 years of relevant experience in F & B industry will be an advantage
• Able to converse effectively in English and Mandarin to manage Mandarin speaking clients
• Self discplined, proactive and have strong sense of urgency
• Must be self-driven, dynamic, meticulous, creative and sales oriented
• Outgoing personality, highly motivated, independent individual and yet an inclusive team player

Working days: 5 days

Location

• Located in the West (Pandan Loop)

Interested candidates are invited to apply online with a comprehensive resume, via the APPLY NOW button below.

We regret that only shortlisted candidates will be notified.

Thank you for applying

Job Types: Full-time, Permanent

Responsibilities

• Respond to telephone/online catering sales enquiries
• Build and maintain good client relationship and rapport
• Solicit new corporate clients through cold calling and sales visit
• Assist clients in professional event planning, packaging and menu selection
• Keep abreast of trends and developments in catering industry
• Actively brainstorming of creative ideas in improving catering services to clients
• Account for sales and profitability of event orders and ensure smooth operations of catering functions

Requirements

• Possess O Level / Diploma / Degree in Business, Marketing with at least 5 years of relevant experience in F & B industry will be an advantage
• Able to converse effectively in English and Mandarin to manage Mandarin speaking clients
• Self discplined, proactive and have strong sense of urgency
• Must be self-driven, dynamic, meticulous, creative and sales oriented
• Outgoing personality, highly motivated, independent individual and yet an inclusive team player

Working days: 5 days

Location: Located in the West (Pandan Loop)

Interested candidates are invited to apply online with a comprehensive resume, via the APPLY NOW button below.

We regret that only shortlisted candidates will be notified.

Thank you for applying.

This Sales Development Manager will work with a motivated and successful team at the forefront of electron microscopy in Asia and around the world! You will find creative ways to deliver business growth for materials science electron microscopy products (TEM, SEM, DualBeam and XPS) in the APJ region. You will work closely with our academic and industrial research customers, to understand their application needs and target new markets, build links with new customers, and increase sales.

Job responsibilities will include:
• Explaining new products, technology, workflows and solutions to customers including in the battery, steel, automotive, and coatings industries, as well as to academic researchers.
• Initiating and driving business development projects to deliver pipeline and bookings growth for electron microscopy and XPS products in the region.
• Establishing and maintaining strong relationships with key customers to better understand how to make them successful, both in academia and industry.
• Market research and analysis, including participating in microscopy societies and conferences, using online tools such as websites, databases and social media, and identifying key opinion leaders
• Delivering pipeline and bookings growth for FIB, SEM, TEM and XPS products in the region
• Event planning and execution including conferences, workshops, trade shows and webinars, and presenting at such events.
• Adapting or translating marketing and presentation materials for local use.
• Training the sales force about new solutions, applications and competitor products.

The ideal candidate would have:
• A university degree or equivalent, preferably a PhD or similar research experience in the field of materials science, metallurgy, electron microscopy, nanotechnology, physics, chemistry, engineering or similar
• Strong understanding of electron microscopy technology and application to Materials Science research, preferably with hands-on experience
• A passion for electron microscopy and materials science
• Be a fast learner willing to tackle new challenges in a sales environment.
• Energy and a “can do” mind-set.
• Excellent communication skills, both verbal and written, including the ability to explain technical concepts and applications clearly to a range of audiences, to gain trust, to influence and persuade others, to present at conferences, and to work well in teams.
• Ability to achieve results and work to agreed timelines.
• Good judgement and decision-making skills.
• Enthusiasm to work within a diverse, cross-functional, international team
• A high level of integrity and a desire to improve customer outcomes
• Willing to travel up to 60%, mainly within the APAC region

Interested applicant please submit your application via

https://jobs.thermofisher.com/global/en/job/R-01295343/Sales-Development-Manager

Job Responsibilities:

• Technical support including full range of enterprise products, network technical solution, highlights proposal and etc.
• To handle clients’ inquiries and technical related issues.
• Collaborate with the team and others to identify, troubleshoot and find resolutions for technical problems.
• Responsible for new product test
• Promote solutions and deliver formal technical proposals / presentations to clients.
• Complete other tasks assigned by leaders and management.

Job Requirements:

• Experienced in networking product like Switch, Wireless Access Point, Router and other networking related product.
• Good knowledge in the fields of Business Network system such as Gateway, Switch, AP and IP CCTV.
• At least 2 years work experiences on Business Network domain or technical domain.
• Ability to speak in Chinese as the incumbent requires to liaise with the China HQ counterparts/personnel for work or project related matters
• Experienced in handling and troubleshoot technical issues.
• Possess CCNA/CCNP and other networking certificate would be an added advantage.

HSO way of working

In fulfilling our roles, we are

• Accountable for our own capabilities and development.
• Focused on delivering results without excuses, and
• Alive to the sensitivities, risk, and impact we have on others and work in a way that helps others do their work effectively.

We are looking for people who

• See beyond self and are impact focused.
• Consider the needs, challenges, and objectives of every person they interact with
• Exhibit positive reinforcement to help others succeed.

About the role

Job Title: Global Network Service Manager

Works closely with and have impact on: All global functions

Reports to: Director, Global Infrastructure & Cybersecurity

Function: Global IT

Work Location/Site: Singapore, Global Headquarters

Role Overview

The individual will be a member of the Global IT Team. The person will be responsible for designing and implementing enterprise network landscapes across Cloud, IT and OT environments. The ideal candidate will have hands-on experience in Azure networking, Fortinet and Cisco products. This role requires a proactive individual who can lead team members and drive network projects to successful completion.

Duties and Responsibilities

Strategic

• Maintain and improve the existing enterprise network infrastructure for Azure Cloud, IT and OT environments at global scale.
• Develop network architecture patterns to ensure highly secure and scalable connectivity across HSO sites and Azure cloud.
• Develop global team of network engineers and mentor them to ensure the delivery of exceptional service.

Operational

• Maintain and operate various networking technologies including:

1. Global networking including SD-WAN, MPLS, VPN, DNS, Radius, etc.
2. Network components such as routers, switches, wireless access points (WAP), SSL VPN.
3. Azure networking solutions, including Azure ExpressRoute, VPN, Firewalls, and Network Security Groups (NSG).
4. Automation experience (Ansible or Terraform).
5. Security products such as firewall, IPS, WAF.

• Hands-on L2/L3 experience to diagnose and resolve complex network problems, including connectivity issues, performance bottlenecks, hardware failures, etc.
• Lead and coordinate incident resolution across different internal and vendor teams.
• Collaborate with cross-functional IT teams to support network-related projects.
• Collaborate with the security team to develop and enforce network and security policies.
• Collaborate in regular security assessments to identify vulnerabilities and ensure compliance with industry standards and regulations (e.g., CIS, NIST, GDPR).
• Develop and maintain network documentation and diagrams.
• Stay updated with the latest networking technologies and best practices.

Requirements

Experience

• Minimum 10 years work experience within network operations with at least 4 years’ experience in enterprise network design including Azure cloud.
• International experience is highly desirable.

Skills/Accreditations

• Passion to work for a growing medical technology organization.
• Understanding of Azure cloud and data centre network architectures, hands-on experience in planning, design & implementation of network architecture.
• Excellent problem-solving, logical thinking skills to isolate and identify potential issues in a complex environment.
• Good communication skills with spoken and written English.
• Experience in leading team members in global settings.
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, teamwork and interpersonal skills including strong persuasive techniques.

Academic Qualifications

• Bachelor's degree in information security, computer science, computer engineering, or IT equivalent.
• Professional level certifications core data centre networking (e.g. Cisco), Firewall (e.g. Fortinet), Cloud Provider. (e.g. Azure) and Automation (e.g. Terraform) are preferred.

Travel requirements

• Occasional travel, approximately 10% to 15% of the time.

*The position title and salary will be based on relevant experience and qualifications.

By submitting your application, you consent to HOYA Group collecting, disclosing, and retaining your personal data for employment assessment and verification purposes.

If you are shortlisted, we will contact you within three weeks of your application. Thank you for your application and understanding.

Outline of Career Trial Objectives

The Sales and Operations Manager plays a pivotal role in driving sales growth, streamlining operations, and enhancing overall business efficiency. This position combines strategic sales planning with operational oversight to achieve company objectives, ensuring that both sales targets and operational standards are met. The role requires strong leadership, effective communication, and problem-solving skills to manage sales teams, optimize workflows, and foster client relationships.

Career Trial Activities Plan

Weeks

Details of Activities / Tasks

Week

1

Orientation with Leadership: Attend introductory meetings with leadership to discuss academy mission, values, growth plans, and competitive positioning.- Team Introductions: Meet with each department (e.g., coaching, customer service,marketing) to understand team roles and inter dependencies.- Role Overview: Review job responsibilities, performance KPIs, and discuss reporting expectations with the director.- Sales & Operations Process Review: Get an overview of both sales cycles (from lead generation to enrollment) and operational cycles (from scheduling to customer service).

Week

2

Program Review: Study program offerings (e.g., beginner, intermediate, advanced levels,private vs. group classes), fee structures, and add-on services (e.g., personal coaching).- Coaching Team Insights: Sit in on sessions with the coaching staff to learn about teaching techniques, training plans, and skill progression.- Client Experience Observation: Observe classes to understand the client journey and see programs in action.- Competitor Analysis: Analyze competitors offerings, pricing, and market positioning to articulate the academy unique advantages.

Week

3

Sales Training - Basic: Introduction to sales fundamentals, focusing on prospecting, qualifying leads, and handling initial inquiries. -CRM System Introduction: Start training on the academy’s CRM software, focusing on data entry, lead tracking, and follow-up management. Sales Scripts: Review and practice using sales scripts to address frequently asked questions and present academy programs effectively. Lead Generation Overview: Get an introduction to lead sources and review strategies for converting inquiries into trial bookings.

Week

4

Scheduling & Booking: Learn the end-to-end booking process, from initial inquiry to scheduling classes and confirming attendance. Court & Resource Management: Review the process of managing court bookings, resource allocation, and ensuring optimal usage. Daily Workflow Shadowing: Shadow operations team members to understand client check- ins, payments, class transitions, and feedback collection. Operational Challenges: Identify initial bottlenecks or challenges in the workflow to start thinking about improvement areas.

Week

5

Customer Persona Training: Understand key customer profiles and how to personalize sales approaches to fit each persona.Active Listening and Communication: Participate in training on listening skills, empathy, and positive communication.Role-Playing Exercises: Engage in role-playing to practice conversations with potential and existing clients.Client Feedback Analysis: Review previous client feedback and learn how to address concern and provide personalized solutions.

Week

6

Scheduling Software Training: Gain hands-on training with the academy scheduling software, focusing on class schedules, court assignments, and equipment allocation.-Coaching Resource Coordination: Start coordinating coach schedules, ensuring that all classes are adequately staffed.Resource Planning for Events: Assist in planning resources for special events or tournaments hosted by the academy.- **Problem-Solving Exercises**: Simulate scenarios involving scheduling conflicts, no-shows, or overbooking to develop quick solutions.

Week

7

Advanced Sales Training: Focus on objection-handling, urgency creation, and closing techniques for different client profiles. -Shadow Senior Sales: Work alongside senior sales team members to observe high-stakes client interactions. Mock Sales Pitches: Conduct mock pitches with the team to practice conversion techniques. Follow-Up Strategy Development: Develop personalized follow-up strategies based on client interaction outcomes, setting reminders in the CRM.

Week

8

Promotion Planning: Collaborate with the marketing team on upcoming promotions (e.g., free trial sessions, family packages) and understand the campaign lifecycle. Social Media Insights: Participate in an overview of the academy’s social media strategy, focusing on key platforms and audience engagement. Digital Marketing Basics: Learn the fundamentals of digital marketing and how to monitor campaign results. Campaign Analysis: Review previous campaigns to identify what worked, what didn’t, and how to improve future promotions.

Week

9

Sales Plan Development: Create a monthly sales plan, including targets for new client acquisition, upselling current clients, and client retention strategies. Pipeline Management: Establish a lead pipeline in the CRM and set weekly conversion goals. Sales Metrics and KPI Tracking: Review KPIs with the director and set up a dashboard to track performance against goals. Quarterly Strategy Review: Plan a strategy meeting to discuss quarterly goals, challenges, and adjustments.

Week

10

Bottleneck Analysis: Conduct a thorough review of operational bottlenecks and prioritize areas for improvement. Efficiency Improvement Proposals: Present proposals to streamline scheduling, registration, and resource allocation. Feedback Loop: Set up a feedback loop with coaches, clients, and staff to continuously improve service delivery. Checklist Creation: Create standard operating procedure (SOP) checklists to ensure consistency in daily operations.

Week

11

Retention Analysis: Analyze client data to identify retention trends, key retention drivers, and common reasons for drop-offs. Post-Session Follow-Ups: Implement follow-ups after initial sessions to gather feedback and encourage rebooking. Retention Strategy Development: Develop a strategy for offering loyalty programs, personalized packages, or family membership options. Quality Control Checks: Set up regular quality control measures to ensure client satisfaction with service and program quality.

Week

12

Self-Evaluation: Conduct a self-assessment to identify strengths, challenges, and areas for growth. Director Review: Meet with the director to review performance, achievements, and areas for improvement. Goal Setting for Next Quarter: Establish key sales and operational targets for the next quarter based on current performance. -Roadmap Creation: Create a roadmap that outlines goals, strategies, and a timeline for the next 6 months, including any identified professional development needs.

Job Description

Main Responsibilities

-Report to the Kitchen Leader

-Assist the Kitchen staff to do basic food preparation

-Ensure the Kitchen section have everything they need and be responsible for cleaning the kitchen

-Assist in managing cleanliness and hygiene of the kitchen area

-Use initiative and work in a team

-Ensure hygiene and safety standards are strictly adhered to

-Adhere to company’s standard operating procedures

-Any other appropriate duties and responsibilities as assigned

Requirements

-Minimum 1 year of experience as Kitchen Crew

-Strict sense of hygiene and safety standards

-Able to carry out tasks quickly and competently

-Able to follow instructions

Job Description

Main Responsibilities

-Report to the Kitchen Leader

-Assist the Kitchen staff to do basic food preparation

-Ensure the Kitchen section have everything they need and be responsible for cleaning the kitchen

-Assist in managing cleanliness and hygiene of the kitchen area

-Use initiative and work in a team

-Ensure hygiene and safety standards are strictly adhered to

-Adhere to company’s standard operating procedures

-Any other appropriate duties and responsibilities as assigned

Requirements

-Minimum 1 year of experience as Kitchen Crew

-Strict sense of hygiene and safety standards

-Able to carry out tasks quickly and competently

-Able to follow instructions