Job Responsibilities
You will join a team of computer operators, performing 24 x 7 shift duty on rotation, responsible for running day-to-day computer operations and performing helpdesk functions in our Data Centre which runs multi-platform systems on Mainframe, AS/400, UNIX, WinNT, etc, running Production and Development environments. Your responsibilities include:
• Monitor various monitoring facilities for software and hardware including operating systems, application systems, ATM and network equipment, and react to exceptions in accordance to Standard Operating Procedures
• Monitor application job flow which are scheduled by job scheduling software, and react to exceptions in accordance to Standard Operating Procedures
• Perform reports printing and distribution
• Manage IT-related incidents and problems reported via phone call or e-mail from UOB staff
• Maintain Incident Logs for incidents and problems for all software, hardware and applications being monitoring
• Perform job submission, backup, recovery and restart in accordance to SOP or approved ad-hoc requests
• Perform first-level system and batch problem determination and resolution only, and escalation to second and third levels in accordance to Standard Operating Procedures
Job Requirements
• Minimum Degree in IT or Computer Science from a recognized polytechnic/institution with at least 5 years of working experience in relevant work area
• Experience in operating for AS400, Mainframe, Open system (Unix and Windows) platform
• Proficient in using MS Office Suite of products
• Good communication and interpersonal skills and proficient in English Language
• Proven ability to work independently and under pressure
• Ability to commit to 24 x 7 shift duty (3 shift rotations)