Who We Are Looking For
Crisis24’s IRM-Global Operations-Security Division is seeking an exceptional Head of Security to join our global team in Singapore. This role involves offering regional leadership and expert guidance on travel, security, and safety while ensuring our operations run efficiently and effectively. You will need to lead your team, prioritize tasks, uphold service level agreements, and maintain high standards of operational capability and customer satisfaction.
Our global security operations team is committed to assisting clients with their duty of care and travel and security risk management needs. We provide a broad range of security and safety services, addressing both routine and high-risk travel scenarios, as well as crisis situations.
This position is based in Singapore
What You Will Work On
In this role, you’ll lead a skilled operational team and uphold high standards of professionalism, consistency, and operational excellence. Your key responsibilities include:
- Global Travel Security & Emergency Support: Provide well-informed travel security assessments and safety recommendations. Ensure smooth emergency responses and evacuations.
- Team Management & Development: Oversee staff training, appraisals, and professional development. Foster effective communication and collaboration.
- Operational Tasks: Implement security and operational processes promptly and efficiently.
Specific responsibilities include:
- Provide daily guidance to Global Operations Centre staff and managers, ensuring consistent and competent security responses.
- Monitor and maintain quality control.
- In close collaboration with HR lead professional recruitment for Security Operations Specialists and Managers.
- Guide and support staff training, especially on security and emergency topics.
- Develop and maintain security protocols, instructions, and client operating procedures.
- Manage platforms, technology, and call-handling software.
- Ensure compliance with company policies, particularly in Information Security and Data Protection.
- Stay informed on all Crisis24 services and oversee threat assessments for travel tasks.
- Deliver pre-travel briefings to various travelers (e.g., expats, corporate travelers, academia).
- Advise the team on security measures and content for client requests.
- Oversee ad hoc security tasks and provide advice on best practices and pricing.
- Monitor escalating situations and guide internal contingency planning.
- Lead client conference calls and contingency planning based on global events.
- Ensure efficient alerting and communication processes within the regional team.
- Supervise tracking task deliveries.
- Develop operational solutions based on specifications from senior management or client needs.
- Ensure the team understands internal and external costs for solutions and emergency tasks.
- Compile post-operation reports for both internal improvements and external marketing.
- Manage the staffing roster for the regional Global Operations Centre.
- Represent the Security Operations team in internal and external meetings.
- Support travel security and operational tasks as needed by the Global Security Director.
What You Will Bring
We’re looking for a candidate with extensive experience in pre-travel security assessments, travel security advice, asset protection, risk management, and crisis response. You should be skilled in threat monitoring, communication, and managing incidents, including global evacuations.
- Experience: Minimum 5 years of operational and/or security experience, ideally from military, law enforcement, or corporate security backgrounds.
- Education: Bachelor’s degree in international studies, development, or related fields, or 4 years of direct experience in crisis response or military operations.
Key Skills:
- Strong knowledge of operational and crisis management.
- Proven experience in leading teams in fast-paced environments.
- Excellent communication skills – able to convey complex information clearly and concisely.
- Proficiency in MS Office and the ability to learn new systems.
- Time management skills with the ability to prioritize tasks.
- A team player who can handle additional responsibilities with professionalism.
Additional qualifications that would be a plus:
- Experience in psychological first aid.
- Fluency in Mandarin, Japanese or Korean an advantage.
- Other language skills are also advantageous.
- Experience in emergency management, call centers, or expatriate settings.
