To supervise the construction of bored tunnel structures in compliance with the requirements of the BCA ACT & Regulation, and to the requirement of the contracts with the client. Lead a team of Resident Technical Officer in the supervision works. Minimum 3 years of supervision experience in civil engineering projects. Underground/tunnelling supervision experience will be an advantage. Registered Resident Engineer by IES/ACES.

To supervise the construction of bored tunnel structures in compliance with the requirements of the BCA ACT & Regulation, and to the requirement of the contracts with the client. Lead a team of Resident Technical Officer in the supervision works. Minimum 3 years of supervision experience in civil engineering projects. Underground/tunnelling supervision experience will be an advantage. Registered Resident Engineer by IES/ACES.

To supervise the construction of bored tunnel structures in compliance with the requirements of the BCA ACT & Regulation, and to the requirement of the contracts with the client. Lead a team of Resident Technical Officer in the supervision works. Minimum 3 years of supervision experience in civil engineering projects. Underground/tunnelling supervision experience will be an advantage. Registered Resident Engineer by IES/ACES.

To supervise the construction of bored tunnel structures in compliance with the requirements of the BCA ACT & Regulation, and to the requirement of the contracts with the client. Lead a team of Resident Technical Officer in the supervision works. Minimum 3 years of supervision experience in civil engineering projects. Underground/tunnelling supervision experience will be an advantage. Registered Resident Engineer by IES/ACES.

To supervise the construction of bored tunnel structures in compliance with the requirements of the BCA ACT & Regulation, and to the requirement of the contracts with the client. Lead a team of Resident Technical Officer in the supervision works. Minimum 3 years of supervision experience in civil engineering projects. Underground/tunnelling supervision experience will be an advantage. Registered Resident Engineer by IES/ACES.

To supervise the construction of bored tunnel structures in compliance with the requirements of the BCA ACT & Regulation, and to the requirement of the contracts with the client. Lead a team of Resident Technical Officer in the supervision works. Minimum 3 years of supervision experience in civil engineering projects. Underground/tunnelling supervision experience will be an advantage. Registered Resident Engineer by IES/ACES.

To supervise the construction of bored tunnel structures in compliance with the requirements of the BCA ACT & Regulation, and to the requirement of the contracts with the client. Lead a team of Resident Technical Officer in the supervision works. Minimum 3 years of supervision experience in civil engineering projects. Underground/tunnelling supervision experience will be an advantage. Registered Resident Engineer by IES/ACES.

To supervise the construction of bored tunnel structures in compliance with the requirements of the BCA ACT & Regulation, and to the requirement of the contracts with the client. Lead a team of Resident Technical Officer in the supervision works. Minimum 3 years of supervision experience in civil engineering projects. Underground/tunnelling supervision experience will be an advantage. Registered Resident Engineer by IES/ACES.

To supervise the construction of bored tunnel structures in compliance with the requirements of the BCA ACT & Regulation, and to the requirement of the contracts with the client. Lead a team of Resident Technical Officer in the supervision works. Minimum 3 years of supervision experience in civil engineering projects. Underground/tunnelling supervision experience will be an advantage. Registered Resident Engineer by IES/ACES

To supervise the construction of bored tunnel structures in compliance with the requirements of the BCA ACT & Regulation, and to the requirement of the contracts with the client. Lead a team of Resident Technical Officer in the supervision works. Minimum 3 years of supervision experience in civil engineering projects. Underground/tunnelling supervision experience will be an advantage. Registered Resident Engineer by IES/ACES.

Coordinate work schedules with the client, our workers, and subcontractors, and supervise works carried out by workers.

With relevant working experience in the construction industry and possesses leadership.

Responsibilities:

• Analyse project/business needs and necessary technical requirements, activities and employees, monitor planning continuously and take corrective measures if necessary.
• Coordinate the different technical activities (conceptual design, built, mobilisation, commission, maintenance and repair) in own focus area.
• Prepare and request budget for technical activities (based on detailed specifications), manage actuals and present views.
• Ensure conceptual, basic and detailed design is executed according to needs defined and in accordance with compliance regulations.
• Write technical specifications to workshops/shipyards, suppliers and service providers for technical asset production, repair and/or maintenance, evaluate proposals and decide on parties, in accordance with Technical Specifications and in agreement with Technical Manager, draft contract/PO and ensure execution/delivery according to these agreements.
• Have relevant expertise in the technical field, keep up with relevant developments in the own area and related areas of expertise and contribute to the (technical) field by developing new, state of the art knowledge and exchanging knowledge with colleagues.

Requirements:

• Relevant tertiary qualifications/Degree/Diploma/Master in Science or Engineering (or equivalent knowledge and experience)
• With minimum 7 years of relevant work experience
• Meticulous, organised and attentive to details in the midst of a fast-paced environment
• Analytical and problem-solving skills
• Excellent verbal and written communication skills in English
• Proficiency in MS Excel and IT skills

Job Description & Requirements

Provide post-sales technical support for audio visual products and systems.

Coordinate with clients and internal teams to ensure smooth project implementation and customer satisfaction.

Conduct site visits and inspections to assess technical requirements and provide recommendations.

Troubleshoot and resolve technical issues related to audio visual systems.

Assist in the configuration, installation, and calibration of audio visual equipment.

Collaborate with sales and marketing teams to support product demonstrations and presentations.

Assist in the preparation of project documentation and reports.

Requirements:

Diploma/ITE in Electrical Engineering, AV Technology, or equivalent.

At least 5 years of experience in post-sales technical support for audio visual products is preferred.

Prior experience in automation programming will be an added advantage.

Strong technical knowledge and understanding of audio-visual systems and equipment.

Excellent troubleshooting and problem-solving skills.

GOOD RECRUITMENT PTE. LTD

EA: 19C9781

67026282

Ability to manage and communicate effectively with stakeholders

• Deliver integration standards to reduce operational risk and deliver operational excellence

• Define detailed technical requirements and scope of work for vendor or bank team for implementation

• Drive business and control partner initiatives such as Compliance Assurance and Communications Surveillance

• Support automation initiatives with goal of delivering service excellence and meeting compliance requirements

• Excellent organizational and communication skills

• Detail oriented

• Demonstrated ability to work as part of a team

• Ability to manage and communicate effectively with stakeholders

• Experience in Enterprise voice solutions/services and basis knowledge of server OS / configuration

• Effective communication skills with the ability to communicate technical information and manage difficult and complex stakeholder relationships at all levels

• Results driven with a strong desire to succeed and see all project and client deliverables through to completion

• Team Player with a “can do” attitude

• Experience working in the financial or banking industry, is a plus

• Takes ownership and accountability for actions / getting thing done and achieving quality of result

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Responsibilities

· Responsible for the design, development and maintenance of Web3 applications based on Node.js and Go.

· Deep understanding and application of blockchain technology, especially in terms of multi-chain interoperability and wallet integration.

· Work closely with product and design teams to ensure technical solutions meet business needs and optimize user experience.

· Explore and evaluate new technologies and provide guidance to the team to ensure we leverage state-of-the-art technology implementations.

· Manage project timelines to ensure high-quality products are delivered on time.

· Write clear, maintainable code and conduct rigorous code reviews.

· Solve technical problems and improve system performance and reliability.

Requirements

· Bachelor's degree in Computer Science or related field.

· Minumum 10 years of backend development experience, including at least 5 years with Node.js and Go.

· Deep understanding of Web3, blockchain, smart contracts and decentralized applications (DApps).

· Experience or in-depth understanding of multi-chain wallet integration and management, including but not limited to Ethereum, Binance Smart Chain, Polygon, etc.

· Familiar with blockchain node management and transaction processing mechanisms.

· Excellent team leadership and project management skills.

· Ability to work independently and solve problems in a fast-paced environment.

Must have:

· Project experience in DeFi or related blockchain fields.

· Relevant experience in the fields of Web2 payment, financial management, Web3 payment, Staking, and Subscription.

· Strong understanding of cryptocurrency trading and security.

· Contributed to open-source projects or active in related technical communities.

We are looking for a well-organized site engineer with strong leadership skills to join our growing team. The site engineer's responsibilities include managing different parts of construction projects, supervising crew members, preparing estimates for time and material costs, completing quality assurance, observing health and safety standards, and compiling reports for different stakeholders. You should be able to work alongside various professionals and create work schedules that meet deadlines.

To be successful as a site engineer, you should demonstrate strong analytical and logical thinking skills. Candidates should display a superb work ethic and thrive under pressure.

Site Engineer Responsibilities:

• Organizing materials and ensuring sites are safe and clean.
• Preparing cost estimates and ensuring appropriate materials and tools are available.
• Providing technical advice and suggestions for improvement on particular projects.
• Diagnosing and troubleshooting equipment as required.
• Negotiating with suppliers and vendors to ensure the best contracts.
• Authorizing technical drawings and engineering plans.
• Drawing up work schedules and communicating any adjustments to crew members and clients.
• Gathering data, compiling reports and delivering presentations to relevant stakeholders.
• Delegating tasks and scheduling meetings and training sessions where required.

Completing quality assurance and providing feedback to the team.

• Lead a team of line leaders and operators to meet daily production output, quality, productivity and yield.

• Conduct daily pass-down meetings and escalate line issues if any

• Oversee manpower/overtime and consumables planning

• Ensure manufacturing and safety procedures are being followed

• Conduct training/coaching to leaders & operators to improve performance

• Implement ideas and improvement activities to prevent human errors

• Ensure good discipline and housekeeping in the line

• Coordinate with other departments to support projects, evaluations and preventive maintenance activities in the fab

• At least 5 years working experience

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

We are seeking an experienced Engineer to join our Industrial Automation & Digitalization team for contorl panels. The ideal candidate will be responsible for the design and development of industrial automation control systems, ensuring high-quality project execution and client satisfaction.

Key Responsibilities

• Development and programming of PLC, SCADA, and HMI systems (preferably with Siemens, Rockwell, Wonderware/AVEVA).
• Experience in design and development of control panel and electrical architectures.
• Conduct Hardware and Software Factory Acceptance Tests (FAT).
• Perform testing, commissioning, and Site Acceptance Tests (SAT) at client locations.
• Provide technical support to the Sales team during project bidding.
• Offer onsite and remote technical support and services.
• Ensure overall quality control of all project deliverables.
• Collaborate effectively with team members and clients.
• Travel within Singapore internationally including offshore Oil & Gas facility as needed for project implementation and meetings.

Requirements:

• 3-6 years of hands-on experience in industrial automation & digitalization.
• Proficient in various communication protocols used in the automation industry.
• Strong knowledge of automation technologies specific to Pharma, Oil & Gas industries is an advantage.
• Strong verbal and written communication skills.
• Team player with a flexible approach to work and problem-solving and engage with other project team members in Singapore and overseas.
• Diploma or Degree in Electrical, Electronic, Computer, Mechatronic Engineering, or equivalent.
• A willingness to learn and a growth mindset.

Company Overview

Advantech is a global leader in IoT intelligent systems and embedded platforms, aiming to build an intelligent planet through innovative solutions. We work with business partners to co-create ecosystems that accelerate industrial intelligence.

Responsibilities:

- Handle customer inquiries professionally and ensure timely responses.
- Provide quotations on product sales and solutions tailored to customer needs.
- Follow up on quotations, coordinate orders, and ensure high levels of customer satisfaction.
- Actively engage in pre-sales presentations and develop new accounts to expand sales.
- Collaborate with marketing teams on product promotions and conduct market research.
- Develop sales strategies to meet targets, drive lead generation, and prospect new accounts.
- Operate as both a key account sales representative, responsible for new and existing customers, and manage Microsoft product licensing responsibilities.
- Work independently, proactively, and resourcefully in driving customer success and growth.

Microsoft Product Sales and Management:

- Develop a deep understanding of Microsoft’s IoT and embedded product suite, including licensing models, product features, and support for various versions (e.g., Windows 11LTSC, Windows on ARM).
- Ensure the correct Microsoft licenses are offered and managed effectively for each customer project.
- Provide guidance on licensing options and downgrade paths, helping customers select the right license for their needs.
- Work closely with Microsoft CSP channel partners and distributors to ensure smooth delivery of products and solutions.
- Collaborate with customers to integrate Microsoft IoT solutions within their projects, providing ongoing support for successful adoption.

Sales Strategy Development:

- Collaborate with the marketing team to promote Microsoft IoT products and develop sales strategies that align with market needs and customer demands.
- Conduct market research and competitor analysis to refine sales approaches and identify new business opportunities in the IoT and embedded markets.
- Develop and execute comprehensive sales strategies for key accounts, driving revenue growth for both Advantech and Microsoft solutions.

Requirements:

- A Bachelor’s Degree in Engineering (Electrical/Electronic), Computer Science/Information Technology, or a related field, or equivalent diploma with relevant experience.
- At least 2 years of corporate sales experience in the Industrial PC, Embedded Computing, or related fields.
- A technical engineer with a strong hardware background who wants to transition to sales will be considered.
- **Core Values**: We value honesty, loyalty, and a willingness to learn and grow. Mistakes are part of learning; we seek candidates who show resilience and courage in facing challenges.
- A team player with strong communication and presentation skills, ready to engage with others, share ideas, and collaborate respectfully.
- **Passion for learning**: A candidate must be passionate about learning new technologies, developing customer relationships, and growing within the role.
- Knowledge of embedded technologies, AI, and IoT will be advantageous.

-Structural design and provide technical support to contractors, able to deliver the task within a given time frame

-Preferred 1-3 years’ experience of civil/structure design

-Competent user of relevant structure softwares

-Working location is at Marymount MRT of Singapore

-Degree in civil engineering recognised by Professional Engineer Board Singapore is preferred

- Fresh graduate from NUS / NTU will be considered

Join Our Dynamic Team as a Junior Project Engineer!

Are you a recent graduate with a passion for engineering and a drive to make a difference? Do you thrive in dynamic environments where innovation and collaboration are key? If so, we invite you to embark on an exciting journey with us!

We are seeking a highly motivated Junior Engineer to join our team and contribute to our mission of innovation and excellence. As a Junior Engineer, you will have the opportunity to work on a variety of projects spanning across different facilities, collaborating with experienced professionals and utilizing the latest technologies.

Key Responsibilities:

• Assist Project Managers with comprehensive project planning and effective management, ensuring seamless execution and alignment with technical and engineering requirements.
• Collaborate closely with main contractors and consultants, diligently tracking work progress and adherence to the project schedule, ensuring engineering specifications and standards are met.
• Facilitate communication with subcontractors and suppliers, meticulously preparing all project costs, processing claims, and monitoring budgets to ensure financial efficiency and compliance with engineering requirements.
• Attend site meetings and perform detailed site inspections to ensure project milestones are met and technical standards are upheld.
• Oversee the daily activities of subcontractors, ensuring strict adherence to job site safety policies and procedures, with a focus on engineering safety standards.
• Monitor and inspect work progress, maintaining rigorous quality control and assurance standards, promptly addressing any engineering issues that arise.
• Work closely with the team to meet all requirements and expectations during testing and commissioning with consultants, ensuring successful project outcomes that meet engineering criteria.
• Prepare and review technical documentation, reports, and specifications to ensure clarity and accuracy throughout the project lifecycle.
• Identify potential risks and develop mitigation strategies to ensure project objectives are achieved without compromising safety or quality.
• Aid the Project Manager and team in the efficient closure of projects, including the handover process, OMM, and as-built documentation submission, ensuring all engineering documentation is accurate and complete.
• Ensure the proper upkeep of documents and efficiently upload them to the server for organized record-keeping, maintaining the integrity of all engineering records.
• Participate in post-project reviews to identify lessons learned and recommend improvements for future projects.

Qualifications:

• Diploma / Bachelor's degree in Engineering or related field
• Excellent problem-solving skills and analytical thinking
• Effective communication skills with the ability to collaborate in a team environment
• Eagerness to learn and adapt to new technologies and challenges
• High adaptability

Why Join Us:

• Opportunity to work on innovative projects that make a real impact
• Collaborative and supportive team environment with mentorship opportunities
• Continuous learning and professional development opportunities
• Competitive compensation and benefits package
• Exciting company culture with team outings, events, and more

· Project Planning and Scheduling: Define project scope, organize tasks, set timelines, and manage resources to achieve project milestones and final deadlines.

· Resource and Risk Management: Coordinate materials, workforce, and equipment while identifying and addressing project risks to maintain quality and avoid delays.

· Progress Monitoring and Documentation: Track each phase of the project, document updates, and prepare detailed reports for stakeholders, including test report documentation.

· Quality and Benefit Realization: Ensure that all work meets quality standards, aligns with client expectations, and delivers intended project benefits.

· Safety Awareness and Leadership: Promote and enforce safety protocols, leading by example to maintain a secure and efficient work environment.

· Essential Skills and Qualifications:

· Electrical Drawings and CAD Proficiency: Skilled in reading electrical schematics and proficient in CAD software (AutoCAD, Revit) for design and planning.

· Strong Organizational and Problem-Solving Abilities: Ability to organize complex projects and solve challenges that arise.

· Effective Communication: Clear, professional communication skills for collaboration with team members, contractors, and clients.

· Driver’s License (Preferred): A valid driver’s license is advantageous for site visits and project mobility.

Company Overview:

3SI Pte Ltd is a leading security systems integrator specializing in the design, installation, and maintenance of advanced security solutions, including CCTV and card access systems. We are committed to delivering high-quality, reliable security solutions to meet the diverse needs of our clients.

Position Overview:

The Systems Engineer is responsible for the design, implementation, and maintenance of integrated security systems, focusing on CCTV and card access systems. This role involves working closely with clients, project managers, and installation teams to ensure that systems are delivered on time, within budget, and to the highest standards of quality.

Key Responsibilities:

1. System Design and Implementation:

- Develop detailed designs for integrated security systems, including CCTV and card access control systems.

- Configure and program system components to meet specific project requirements.

- Oversee the installation and commissioning of systems to ensure they function correctly and meet client expectations.

2. Technical Support and Troubleshooting:

- Provide technical support to clients and internal teams for installed systems.

- Diagnose and resolve hardware and software issues related to security systems.

- Perform regular maintenance and updates to ensure optimal system performance.

3. Project Coordination:

- Work with project managers to develop project plans, timelines, and resource requirements.

- Coordinate with installation teams to ensure projects are completed on schedule.

- Communicate regularly with clients to provide updates and address any concerns.

4. System Testing and Quality Assurance:

- Conduct thorough testing of installed systems to ensure they meet functional and performance standards.

- Identify and address any issues or deficiencies in system performance.

- Document test results and provide feedback for continuous improvement.

5. Documentation and Reporting:

- Maintain detailed records of system configurations, installations, and maintenance activities.

- Prepare technical documentation, including system diagrams, user manuals, and training materials.

- Provide regular reports to management on project status, system performance, and technical issues.

6. Training and Support:

- Train clients and end-users on the operation and maintenance of installed systems.

- Develop and deliver training sessions for internal teams on new technologies and best practices.

- Provide ongoing support and updates to clients as needed.

7. Compliance and Safety:

- Ensure all work complies with industry standards, codes, and safety regulations.

- Follow company policies and procedures for safety and security.

- Stay up-to-date with the latest industry trends and technological advancements.

Qualifications:

- Education: Bachelor’s degree in Electrical Engineering, Computer Science, Information Technology, or a related field is preferred.

- Experience: Minimum of 3 years of experience in designing, installing, and maintaining security systems, including CCTV and card access systems.

- Certifications: Relevant certifications such as CCNA, CompTIA Security+, or manufacturer-specific certifications are a plus.

Skills:

- Strong knowledge of security systems, including CCTV and card access control.

- Proficiency in network and IT infrastructure as it relates to security systems.

- Excellent problem-solving and troubleshooting skills.

- Ability to read and interpret technical diagrams and specifications.

- Strong communication and customer service skills.

- Physical Requirements:

- Comfortable working at heights and in confined spaces.

- Valid driver's license and ability to travel to client sites.

Work Environment:

- Combination of office, client sites, and fieldwork.

- May require working outside regular business hours to meet project deadlines or resolve urgent issues.

Benefits:

- Competitive salary

- Health, dental, and vision insurance

- Paid time off and holidays

- Professional development opportunities

- Company-provided tools for fieldwork

Application Process:

Interested candidates should submit their resume and a cover letter outlining their qualifications and experience to [email protected]

3SI Pte Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Working Hours: Mon-Fri 7:30am -5pm

Location: West

(A) Key Functions and Responsibilities

1. Organize, monitor and ensure manufacturing processes operated with minimize manufacturing costs through effective utilization of manpower, equipment, facilities, materials, and capital.
2. Initiates, implements, and manages the processes improvement program based on best practices in the metal drum making industry, with an emphasis on productivity and product quality.
3. Ensure all manufacturing processes are adhering to all Regulatory and Statutory Requirement.
4. Work with HR Department and assure that employee grievances are addressed in a timely fashion.
5. Conducts employee performance reviews based on job descriptions to determine competency, knowledge, and contribution of the maintenance technicians and engineering staff.
6. Maintain and ensure work safety and practices. Also continually improve safety record by addressing both physical safety issues and employee safety attitudes.
7. Maintain and improve housekeeping in all areas.
8. Evaluate, Train and Maintain individual skills (including work performance) are keeping up to date with best engineering management concepts and practices.
9. Ensure on time submission of overtime record to HR Dept for computation of monthly salary.
10. Establish and prepare process documentation such as work instruction, process specifications and assist on the quality plan.
11. Prepares reports, analyzes data, and makes recommendations for improving plant operations and solving production-related problems.
12. Ensures that subordinates are adequately trained, equipped, and motivated so that the maintenance program can be accomplished in a safe, timely, and cost-effective manner.
13. Conducts employee performance reviews based on job descriptions to determine competency, knowledge, and contribution of the staff.
14. Communicate regularly with all production and maintenance teams, both individually and as a group, to ensure good two-way communication concerning production and maintenance issues.
15. Assist in hiring of production personnel.
16. Maintain and update operating manuals for all the manufacturing equipment and facilities.
17. Maintain and update operating training manuals for all manufacturing processes.
18. Perform any other ad-hoc projects or tasks to be assigned by the HOD / Management from time to time.

(B) Skill/Experience

1. Minimum 5 years working experience in manufacturing environment.
2. Able to supervise and lead the subordinates.
3. Willing to work after working hour or during non-working days.
4. Able to work under pressure.
5. Computer literate.
6. Knowledge in ISO is an advantage.

(C) Education

1. Diploma or Degree in Manufacturing / Electrical /Mechanical / Engineering discipline.

Compensation & Benefits

• Annual Increment
• Performance Incentive Bonus
• Career Progression

For quick reply, please contact me at +65 85878287

Registration Number: R21100938 (Tan Jie Bei)

EA Licence No: 22C1301 (Unisearch Services Pte Ltd)

Summary of responsibilities:

• Responsible for executing tests as defined in the test plan. He/She will work closely with developers and stakeholders throughout the Product Development Lifecycle (PDLC). This includes planning, conducting tests, managing test cases, resolving bugs found during testing activities, ensuring there aren't any blockages during the testing process.

Responsibilities:

• Collaborate with developers, product managers, and other stakeholders to ensure high-quality software releases.
• Plan, develop and execute test plans and test cases for desktop and web-based applications.
• Perform manual and automated testing using tools like Selenium, Bash scripting and Python.
• Identify, document, and track bugs using bug tracking tools such as JIRA
• Conduct performance testing using tools like JMeter.
• Perform API testing using tools like Postman.
• Create and maintain test automation frameworks and scripts.
• Create tracking metrics to ensure each step of the testing process is documented and tracked.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Engineering or equivalent.
• 5 to 10 years' of working experience in software build & release, software quality assurance, software testing, including at least 3 years in leadership role in planning and proposing QA test activities to stakeholders.
• Familiar with test methodologies, including functional and non-functional testing, regression testing, smoke testing, sanity testing, end-to-end testing, integration testing, and installation testing
• Strong understanding of manual testing methodologies and processes, with good exposure and hands-on experience to automation frameworks (e.g., Katalon Studio, etc).
• Expert level proficiency with QA tools (e.g., Selenium, JIRA, Postman) and performance testing tools (e.g., JMeter, LoadRunner).
• Familiarity with Agile and Scrum methodologies, along with scripting or programming languages (e.g., Bash, Python, JavaScript).
• Experience with and end-to-end QA for complex web applications.
• Proficiency in Java coding, Python and C++ would be beneficial.
• Familiarity with version control systems (e.g., Git, SVN).
• Experience on software build & release in both Windows and Linux environments.
• Excellent analytical thinking and attention to detail.
• Strong verbal and written communication skills.
• Ability to troubleshoot and resolve issues efficiently.