Job Description

• Assist in managing daily operations of the hotel club, including the front desk and guest services,
• Ensure that all facilities are clean, well-maintained, and meet quality standards.
• Coordinate with maintenance and housekeeping to address any issues promptly.
• Address guest inquiries, concerns, and complaints in a professional and timely manner.
• Ensure high levels of guest satisfaction and resolve issues to enhance the guest experience.
• Promote club services and amenities to guests.

Reqiurements

• Strong leadership and interpersonal skills.
• Excellent communication and customer service skills.
• Ability to multitask and manage time effectively.
• Problem-solving skills and the ability to handle stressful situations.

Job Descriptions

• Oversee hotel telephone operations, including staffing, scheduling, and performance management.
• Train, mentor, and evaluate telephone operators to ensure high standards of customer service.
• Develop and implement procedures and best practices to improve efficiency and guest satisfaction.
• Monitor call metrics and analyze data to identify trends, areas for improvement, and opportunities for increased performance.
• Handle escalated guest issues and complex reservations, providing effective solutions and maintaining positive guest relations.
• Collaborate with other hotel departments to ensure smooth coordination and information flow.

Requirements

• Proven experience in a call center management role, preferably within the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Able to work rotating shifts, weekends and public holidays

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Responsibilities

• Responsible for corresponding solution planning and design, technical proposal write up, business quotation & presentation, solution clarification, etc.

• Work closely with customers, engineers and vendors to address and track end-to-end solution related issues

• Provide consultation to upstream and downstream wireless presales and post sales and technical strategy planning.

• Conduct technical workshop with customers, work closely with services team for project delivery.

• Responsible for project tasks assigned and to handle the tasks well within the given schedules.

• Provide coaching and mentoring for junior engineer(s), to ensure that the knowledge transfer is smooth and junior engineer(s) always perform up to company expectation.

•

Requirements

• Candidate must possess at least a Bachelor’s Degree with major in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic) or equivalent.

• Minimum 3-5 years of working experience in wireless telecom industry (LTE/NR/EPC).

• Good knowledge in LTE/LNR system (eNodeB/gNodeB, BSC/RNC,EPC etc)

• Vendor or Operator experience is essential.

• 5G marketing background or FWA related experience is required

• Have a good understanding on the operator's network technology and network basic knowledge; experience in 5G project operation is preferred

• Possesses good solution communication and presentation skills; more skilled work experience in solution sales is preferred

• Team player, self-motivated, result-oriented and highly independent, good presentation and negotiation skills.

• Ability to communicate bilingually in Mandarin and English is essential in order to liaise with Chinese speaking head office, stakeholders, counterparts and customers

Next Step

Click “apply” or send resume to: Ryce [email protected]

EA Licence No.91C2918| Personnel Registration No. R23117258

Responsibilities:

• Presale support including quote, network design, proposal, pre-sales testing support, etc.
• Responsible for organize, reply, clarification the tender/bidding.
• Establish and maintain good customer relationship; seek out, identify, develop and close business opportunities with key service provider accounts.
• Collect and analyse all marketing information to complete market insight and ensure product competitiveness.
• Manage all activities and coordinate between Huawei and our service provider accounts; produce and deliver formal business proposals and presentations to promote full range of Huawei Technologies solutions to defined customers.
• Identify key customer requirements and coordinate with Product Management and Engineering to ensure that these requirements are implemented in the products.
• Create co-operative business plans with service providers and their partners, help to define new business models and support product features.
• Identify, quantify and recommend action plan to address new business opportunities according to overall strategy.

Requirements:

• Minimum Bachelor Degree in Electronic & Electrical Engineering/ Telecommunication/ IT or equivalent qualification.
• Good knowledge in the fields of Core Network including: 5G, VoLTE etc.
• Good understanding of customers’ needs in order to design the desired solution.
• 3 years of related product technical pre-sales working experience in ICT industry.
• With tender/bidding project experience.
• With proven ability to partner with service providers and develop new business models for service subscribers using new technologies.
• With proven ability to manage customer accounts in cooperation with Sales management& proven record of sales target.
• Detailed knowledge of carrier business models and service management strategies.
• Excellent collaboration skills with different levels of people & dept (Product Management, Engineering, Marketing).
• Creative and with good problem solving skill.
• A result oriented person and willing to accept new challenges.
• Good English communication and writing skills. Ability to communicate bilingually in Mandarin and English where Mandarin is essential to communicate with colleagues in the head office in China.

Next Step

Click “apply” or send resume to: Ryce [email protected]

EA Licence No.91C2918| Personnel Registration No. R23117258

Job Scope

• Manage the regional partner's program, including planning annual sales targets,

promotions, marketing plans and partner conferences.

• Work closely with the commercial team to develop and execute the in-country marketing

plan (sell-in/sell-out, branding, stocking promotion, etc)

• Develop consumer communication toolkits and deploy/guide partners for execution.

• Deliver omnichannel customer engagement campaigns by conducting consumer

research to develop a qualified brand concept and understand consumer preferences.

• Implement lead generation activity at all stages of the consumer buying journey to

deliver a seamless online experience through multivariate testing.

• Responsibile for e-Commerce store set up and sale.

Requirements

• Degree in Marketing and/or Business.

• Proven track record in partner programs, consumer engagement, social media and e-Commerce.

• Demonstrate experience developing multiple distribution channels and agency management.

• Strong commercial outlook with the ability to drive revenue growth through marketing.

• Excellent forward-thinking, strategic and analytical capability or skill set.

• Works extremely well as a team member and excels as an individual contributor.

• Strong negotiation and relationship management skills.

• Traveling is required.

Angela Teh Ling Wei (CEI No.R1104464)

Contact Number:67860100

Email Address:[email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Exciting Package - Up to $4000 + Commission

Responsibilities:

Manage daily store operations including store opening and closing

Ensure excellent customer service is delivered at all times and provide training to staffs

Anticipate team's needs, identify and develop talent, training and motivating the team

Organize and scheduling of roster, including managing staff conflicts if any

Control stock loss and safety coordination

Manage POS including supervision of exchanges and refunds

Monitor and analyze KPI, and train team to achieve KPI

Monitor sales goals and establish action plans to ensure team members achievements

Other ad-hoc duties assigned

Job Overview:

Our company is transitioning from transactional product sales to offering a comprehensive rewards and incentive solution tailored for enterprise clients, and we are seeking a dynamic Marketing Manager to lead this transformation. This role will focus on refining our brand positioning and creating impactful marketing messages and materials that effectively communicate the value of our solutions, aligning with our enterprise sales strategy across the region. Ideal for a ‘thinker’ and ‘doer,’ this newly created position requires someone who thrives in a fast-paced, young, and agile organization. You will be responsible for driving and executing the strategy, with support and resources to build and grow the team as needed, while leveraging your experience in reshaping brand messaging to position the company as a leader in the space. Initially, there are no team management duties, but you will be instrumental in establishing the function.

Key Responsibilities:

• Develop and implement a marketing strategy that shifts brand perception from transactional products to enterprise-focused solutions.
• Craft and deliver messaging that conveys our value as a rewards and incentive solution cloud for enterprise clients.
• Design and optimise marketing materials, including presentations, promotion decks, and case studies, that resonate with enterprise audiences.
• Collaborate with cross-functional teams to ensure cohesive communication across the sales and product departments.
• Conduct competitive analysis to identify and leverage key differentiators within the market.
• Drive regional marketing campaigns to increase brand awareness and enterprise client acquisition.

Job Requirements:

• Bachelor’s degree in Marketing, Business, or related field.
• Minimum 5 years of experience as a Marketing Manager, with a strong background in enterprise branding, technology marketing, and solution selling.
• Proven experience in positioning technology solutions to B2B enterprise clients, ideally in a cloud-based environment.
• Strong regional marketing experience and an understanding of market nuances.
• Proficiency in creating high-quality presentations, promotional materials, and brand positioning strategies.
• Familiarity with the latest technology tools, digital marketing trends, and analytics.
• Excellent communication and storytelling skills with the ability to influence stakeholders at all levels.

Responsibilities:

· Work with Enterprise Account Managers to do customer insight of Mid and Large Enterprise markets in Singapore to identify, develop and close project opportunities. Offer consultation and guidance to key accounts’ infrastructure refresh.

· Presales support including Enterprise IT Infrastructure and Network Architecture Design, Configuration of Bill-of-Materials and Pricing, Customization of Technical Proposal, and other Pre-sales duties.

· Perform Individual and Seminar Presentations to prospects and customers on Huawei solutions to develop new project opportunities.

· Conduct training sessions on Huawei solutions and products to end users and channel partners at least once per quarter.

· Responsible for presales aspects of tender management and response by organizing, reply and provide clarification on tender requests.

· Promote full range of Huawei solutions, hardware and software to enterprise and government’s customer, produce and deliver formal presentations and business proposals.

· Identify key customer requirements and coordinate with Product & Solution team to ensure that the requirements are deliverable.

Requirements:

· Bachelor degree in Information Technology/Telecommunications/Electronics/Electrical/ Engineering discipline or equivalent.

· At least 5 years of working experiences, related knowledge in IT Technical Pre-Sales role with knowledge of industry trends, associated solutions, and key partner/ISV solutions.

· Working knowledge of Backup, Storage, Server and Disaster Recovery Best Practice and Methodologies.

· Prior experience in managing tender requests.

· Good consultative solution selling and business development skills to align the client's business needs with solution. Knowledge of the customer's infrastructure and architecture.

· Balance strategic and tactical pursuits to optimize coverage and develop a predictable revenue stream.

· Strong project management skills.

· Ability to works effectively with partners to drive additional revenue.

· Ability to communicate bilingually in Mandarin and English is essential in order to liaise with Chinese speaking head office, stakeholders, counterparts and customers.

Next Step

Click “apply” or send resume to: Ryce [email protected]

EA Licence No.91C2918| Personnel Registration No. R23117258

The Opportunity:

Adecco is partnering with Asia's leading communications technology group, and we are seeking to hire a Project Planning Manager to join their business! Reporting to the Director, the successful incumbent will oversee and manage pipeline and cable diversion requests from clients. This role includes managing a team of 4 planners to oversee the completion of project assessments, track project timelines, control budgets, and ensure the successful and timely execution of all initiatives. Furthermore, the role involves participating in tender procurement processes and maintaining accurate and up-to-date network inventory records.

• Full-time, permanent opportunity
• Work location: East region
• Work hours: Mon-Fri, 9am - 6pm
• Salary: up to $8,000 / month + VB

The Job:

• Coordinate and manage pipeline/cable diversion requests from state agencies and private enterprises.
• Lead a team of planners to ensure thorough project studies, accurate quotations, efficient implementation, and timely completion of all projects.
• Prepare project quotations for clients and oversee project delivery upon confirmation.
• Work closely with the operations team to ensure contractors adhere to planned timelines and project specifications.
• Monitor ongoing projects, ensuring they are completed on schedule and meet customer expectations.
• Identify and address site issues or constraints, developing practical and effective solutions.
• Oversee project budgets, including Capex and Opex, to maintain financial control and ensure timely cost recovery through billing.
• Provide material forecasts to the material management team, ensuring sufficient resources for seamless project rollout.
• Review network data, generate statistical reports, and proactively address pipe/cable capacity needs.
• Lead tender processes to evaluate and select suitable contractors for various projects.
• Maintain up-to-date and accurate records of network inventory.
• Drive process automation initiatives to minimize manual effort, enhance efficiency, and improve the customer experience.
• Develop and maintain comprehensive documentation of new processes and procedures to boost team efficiency and ensure compliance with standards.

The Talent:

• Bachelor’s degree in Engineering with at least 4 years of experience in telecommunications.
• Proven expertise in managing pipeline or cable network projects and outside plant networks.
• Familiar with Fiber, Access, and Transmission technologies, as well as GIS and Network Inventory Systems.
• Strong leadership skills to manage and develop planning teams and oversee project study, execution, and monitoring.

Next Steps:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• To ensure your application is reviewed, attach your resume and email [email protected] to apply. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified.

The Guest Experience Manager oversees the VIPs and concierge functions, ensuring compliance with hotel standards and creating memorable guest experiences. This role coordinates with various departments to anticipate and meet guest needs and is well-versed in product knowledge to provide informed recommendations. The Guest Experience Manager manages the team to deliver exceptional service, fostering a welcoming environment and ensuring a seamless and personal guest experience.

Task and Responsibilities:

Guest Experience Operations:

• Be Knowledgeable about all VIPs in-house, hotel functions and special events.
• Collect as much feedback information on VIPs as possible (on daily basis) by checking e.g website, Opera PMS and distribute this information within the hotel to all relevant departments by e.g daily guest fact sheets/reports and ensure information is updated in the guest profile.
• Liaise with DOR and FOM, to prepare tailor-made guests’ itinerary when appropriate and coordinate VIP greetings and departures- ahead of time.
• Prepare requests for VIP amenities and ensure communication within all departments for proper delivery, proper placing and look, tracking, and retrieval.
• Welcome and greet guests, provide property tours, share the knowledge of our brand.
• Ensure repeat and VIP guests receive appropriate service and their requests are fulfilled.
• Address guests' complaints and requests in a polite and efficient manner.
• Maintain a record of all complaints, feedback, and requests, follow up and inform concerned operating departments.
• Walking public areas and ensuring guests are having a great experience.
• Oversee Quality program. Conduct meetings with corresponding departments. Review and respond to guest reviews.

Maintaining Concierge Operations:

• Oversee day-to-day operations, ensuring quality standards and customer expectations are met.
• Develop specific goals and plans to prioritize, organize, and accomplish tasks.
• Keep the concierge team focused on critical operational components to drive guest satisfaction and achieve financial targets.
• Establish and maintain a comprehensive database for restaurants and local attractions for team use.
• Build and maintain relationships with local attractions, restaurants, and businesses to enhance guest experiences.
• Providerecommendations and arrange services for guests, including car rentals, transportation, office services, beauty services, babysitting, repairs, and shopping.

Job Requirements:

• A diploma in Hospitality is a plus.
• Minimum of 5 years in Front Office or Concierge experience in a similar capacity, preferably in a luxury hotel environment.
• Knowledgeable about the city, tours, and excursions to refer guests to various tourist destinations.
• Possess a professional disposition with good communication and interpersonal skills.

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Join our team as a Business Development Manager, specialising in B2B sales, focusing on selling a comprehensive range of services including SEO, SEM, Paid Social (Facebook, Instagram, Linkedin, WeChat), Content Creation, Website Development, and Government Grant Solutions. This role requires a proactive sales approach, including cold calling and other strategic means to drive business growth.

Monday to Friday 9am to 6pm
Location: 1 Grange Rd, Level 7 Orchard Building, Singapore 239693
Salary: Basic + Incentives
Benefits and Others: Performance Bonus, Annual Flexi-Cash Benefits
Clear Career Progression Path

Job Description

Prospecting and Cold Calling:

• Identify and reach out to potential clients through cold calling and other lead generation activities.
• Educate prospects on our range of services and solutions, highlighting their benefits and value propositions.

Appointment Setting:

• Collaborate with internal marketing and sales teams to identify qualified leads and set up appointments with potential prospects.
• Coordinate schedules and logistics to ensure smooth and timely appointments.

Client Relationship Management:

• Establish and nurture relationships with new clients, understanding their needs and proposing tailored solutions.
• Cross-sell and upsell additional services to existing clients based on their evolving business requirements.

Market and Competitor Analysis:

• Stay informed about industry trends, market developments, and competitor activities to identify opportunities for growth.
  

Job Requirements

• Proven track record in B2B sales, with experience in key account management preferred.
• Strong negotiation and communication skills, both written and verbal.
• Proficiency in CRM software and MS Office Suite.

Interested applicants may send your updated resume to +65 8068 2355 or by clicking "Apply". Only shortlisted candidates will be notified.

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

About the Job

To develop new accounts within assigned territories, with a clear set of growth targets to achieve and maintain and grow revenue from existing accounts.

The ideal candidate should be a tenacious, results-oriented sales professional, with a passion for nurturing strong relationships with customers, passionate about the industry and possess excellent communication skills. Success in this position will require a positive attitude, great time management, strong work ethic, and a passion to build solid and sustainable relationships with customers.

Job Responsibilities

• Drive new business directly from customers, identify and develop effective and scalable channel partners based in respective territories for building robust sales pipelines.
• Oversee and manage a portfolio of assigned accounts, seek additional revenue opportunities through up-selling and renewals.
• Accountable for owning all aspects of the sales cycle, whilst consistently generating pipeline to meet and/or exceed quota.
• Create and maintain all major customer deliverable (proposals, statements of work, etc.) to provide over-the-top customer service and support.
• Understand the value proposition of our CDN and cloud security solutions and more productively, communicating all offerings to C-level executives and decision makers.
• Continuously keep abreast of industry and market trends, whilst building strong knowledge in our products and services.
• Drive business cadence for weekly team meetings on pipeline update, opportunities review, customer account reviews, etc.
• As CDNetworks country representative, to present on external symposium, conferences, media and industry events.

Job Requirements

• Bachelor’s degree required.
• Proven track record of exceeding sales goals/quotas. Good key account management skill and business acumen.
• Ability to gain access and interact with C-level executives with effective interpersonal and presentation skills.
• Minimum 3 years of relevant sales management experience, preferably in IT solutions/Cloud or similar Hi-tech environment.
• Energetic, self-motivated, result-oriented and thrive in a fast-paced dynamic growth environment.
• Knowledge of Content Delivery Networks (CDNs), internet and Cloud Infrastructure, Media and Cyber Security Services is highly desired.
• Familiarity with CRM platform especially Salesforce is highly desired.
• Possessing of experienced and resourceful channel partner such as Systems Integrator, Value Added Resellers in network and security field will be a plus.

Who we are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

Position: Technical Project Manager

Agencies Supported: Singapore

Department: PM

Reporting Structure: Head of Delivery

Location: Singapore

Geographic Scope: Singapore/India/ Netherlands/ EMEA

Overall Summary of the role:

The Technical Project Manager will be based in Singapore and will lead the delivery of offshore ecommerce, mobile and martech projects out of India which is the VML APAC Technology Hub,

The role of the Technical Project Manager is to plan, document, execute and deliver global transformation projects of varying scale and complexity, ensuring adherence to strict schedules and keeping within budget. The Technical Project Manager will need to be self-sufficient and must possess a solid understanding of both the Project Lifecycle and Project Management best practices.

The role will work closely with other team members across geographies to set high standards, ensure knowledge transfer and support the development of the individual team members.

Key Responsibilities:

Project Management:

• Manage the entire project lifecycle, from initiation to closure, ensuring timely delivery and adherence to project scope, budget, and quality standards.
  • Lead the management of project of varying scale by developing robust plans, managing budgets, monitoring progress, executing delivery and continued adoption.
  • Manage globally distributed virtual project resources, ensuring project objectives and goals are communicated and understood, and roles & responsibilities are defined and accepted.
  • Troubleshoot and coordinate resolutions to issues related to the delivery of the project
  • Ensure project closure process & documentation is formally completed and communicated
  • Develop and maintain detailed project plans, including work breakdown structures, resource allocation, and timelines.
  • Track project progress, identify risks and issues, and implement mitigation strategies.
  • Facilitate effective communication and collaboration among project team members, stakeholders, and clients.

Technical Expertise:

• Possess a strong understanding of ecommerce, mobile, and martech systems, particularly Salesforce and Adobe.
• Collaborate with developers to ensure technical feasibility and alignment with project objectives.
• Provide technical guidance and support to project teams.

Client Relationship Management:

• Serve as the primary point of contact for clients, building strong relationships and ensuring their satisfaction.
• Effectively communicate project status, progress, and challenges to clients.
• Manage client expectations and address their concerns in a timely and professional manner.

Offshore Team Management:

• Manage and coordinate offshore project teams based in India.
• Foster a positive and productive work environment for offshore team members.
• Provide mentorship and guidance to team members, promoting their professional development.

Key Candidate Requirements

The Technical Project Manager must have demonstrable experience in the following competencies

• Proven experience as a Technical Project Manager, preferably in the ecommerce, mobile, or martech industry.
• Understanding of project management methodologies (e.g., Agile, Waterfall).
• Experience managing offshore projects in India.
• Excellent communication and interpersonal skills, both verbal and written.
• Ability to work independently and as part of a team.
• Proficiency in Hindi is a significant advantage.
• Experience working with distributed teams is preferred.
• Scope Management: The ability to control the work included in a project, ensuring that all work that has been scoped and can be delivered against an agreed schedule
• Time Management: The ability to ensure timely completion of projects, including activity (task) definition and sequencing processes
• Cost Management: the ability to plan, estimate and control costs so that the project can be completed within the approved budget. This includes resource planning, cost budgeting and project reconciliation.
• Quality Management: The ability to ensure that project delivery meets the quality needs for which the project as defined
• Resource Management: The ability to task manage globally distributed project teams; this includes aligning on project objectives and goals, defining roles in the project and assigning project team members to those roles
• Change Management – Ensuring all change management consideration are captured, planned, managed and successfully delivered
• Risk Management: The ability to identify, analyse, and appropriately respond to project risk
• Formal PM qualification and 5+ Years Project Management experience -Prince2/PMI/APM/others
• Ideally 2+ Years Change Management experience
• Experience of working in a decoupled environment and collaborating effectively with other geographical operation and third-party supplier
• Ideally experience with media/advertising production operation, and interest in related & emerging technologies

Desirable Skills

• Formal Change Management qualification – Prosci/Change Management Institute (CMI)/APMG/other
• Recent experience within a Systems Integrator, Software Development, or Technology company.

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization-creators, doers, innovators, makers, and thinkers-who drive not just marketing, but meaningful experiences that resonate in every action and interaction. VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn.

Who we are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

Position: Technical Project Manager

Agencies Supported: Singapore

Department: PM

Reporting Structure: Head of Delivery

Location: Singapore

Geographic Scope: Singapore/India/ Netherlands/ EMEA

Overall Summary of the role:

The Technical Project Manager will be based in Singapore and will lead the delivery of offshore ecommerce, mobile and martech projects out of India which is the VML APAC Technology Hub,

The role of the Technical Project Manager is to plan, document, execute and deliver global transformation projects of varying scale and complexity, ensuring adherence to strict schedules and keeping within budget. The Technical Project Manager will need to be self-sufficient and must possess a solid understanding of both the Project Lifecycle and Project Management best practices.

The role will work closely with other team members across geographies to set high standards, ensure knowledge transfer and support the development of the individual team members.

Key Responsibilities:

Project Management:

• Manage the entire project lifecycle, from initiation to closure, ensuring timely delivery and adherence to project scope, budget, and quality standards.Lead the management of project of varying scale by developing robust plans, managing budgets, monitoring progress, executing delivery and continued adoption.
  Manage globally distributed virtual project resources, ensuring project objectives and goals are communicated and understood, and roles & responsibilities are defined and accepted.
  Troubleshoot and coordinate resolutions to issues related to the delivery of the project
  Ensure project closure process & documentation is formally completed and communicated
  Develop and maintain detailed project plans, including work breakdown structures, resource allocation, and timelines.
  Track project progress, identify risks and issues, and implement mitigation strategies.
  Facilitate effective communication and collaboration among project team members, stakeholders, and clients.
  

Technical Expertise:

• Possess a strong understanding of ecommerce, mobile, and martech systems, particularly Salesforce and Adobe.
• Collaborate with developers to ensure technical feasibility and alignment with project objectives.
• Provide technical guidance and support to project teams.

Client Relationship Management:

• Serve as the primary point of contact for clients, building strong relationships and ensuring their satisfaction.
• Effectively communicate project status, progress, and challenges to clients.
• Manage client expectations and address their concerns in a timely and professional manner.

Offshore Team Management:

• Manage and coordinate offshore project teams based in India.
• Foster a positive and productive work environment for offshore team members.
• Provide mentorship and guidance to team members, promoting their professional development.

Key Candidate Requirements

The Technical Project Manager must have demonstrable experience in the following competencies

• Proven experience as a Technical Project Manager, preferably in the ecommerce, mobile, or martech industry.
• Understanding of project management methodologies (e.g., Agile, Waterfall).
• Experience managing offshore projects in India.
• Excellent communication and interpersonal skills, both verbal and written.
• Ability to work independently and as part of a team.
• Proficiency in Hindi is a significant advantage.
• Experience working with distributed teams is preferred.
• Scope Management: The ability to control the work included in a project, ensuring that all work that has been scoped and can be delivered against an agreed schedule
• Time Management: The ability to ensure timely completion of projects, including activity (task) definition and sequencing processes
• Cost Management: the ability to plan, estimate and control costs so that the project can be completed within the approved budget. This includes resource planning, cost budgeting and project reconciliation.
• Quality Management: The ability to ensure that project delivery meets the quality needs for which the project as defined
• Resource Management: The ability to task manage globally distributed project teams; this includes aligning on project objectives and goals, defining roles in the project and assigning project team members to those roles
• Change Management – Ensuring all change management consideration are captured, planned, managed and successfully delivered
• Risk Management: The ability to identify, analyse, and appropriately respond to project risk
• Formal PM qualification and 5+ Years Project Management experience -Prince2/PMI/APM/others
• Ideally 2+ Years Change Management experience
• Experience of working in a decoupled environment and collaborating effectively with other geographical operation and third-party supplier
• Ideally experience with media/advertising production operation, and interest in related & emerging technologies

Desirable Skills

• Formal Change Management qualification – Prosci/Change Management Institute (CMI)/APMG/other
• Recent experience within a Systems Integrator, Software Development, or Technology company.

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization-creators, doers, innovators, makers, and thinkers-who drive not just marketing, but meaningful experiences that resonate in every action and interaction. VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn.

ABOUT THE POSITION:

The Members Services Manager (MSM) plays a key role in coordinating sales and services activities for Le Club FICOFI® Members, as well as providing essential support to the sales team. This role collaborates closely with Le Club FICOFI Advisors (LCFAs), Members Services Managers (MSMs) and other departments, delivering strong administrative support to drive revenue growth.

Reporting directly to the Head of Member Services in France, this role will initially encompass, but is not limited to, the following responsibilities :

MAIN FIELD OF RESPONSIBLITIES:

1. Sales coordination of Le Club FICOFI ® Members/Clients

• Data entry into database of prospective clients/Members, and management of database
• Collection of client or member’s data
• Creation and follow-up of clients or member’s files.
• Regular communication with clients/members or their assistants, under the direct control of Le Club FICOFI® Advisor.
• Information qualification: coordination of client or member’s requests and/or delegation to the appropriate internal services, in particular follow-up on and control of: Purchases; Sales; Deliveries; Logistics issues; Accounting.
• Follow-up on invoicing and chasing of payments on a regular basis.
• Le Club FICOFI® Events: follow-up on invitations, monitoring of attendance list, table plans preparation.
• Participation in local wine tasting events: welcoming Members on site.
• Hotel and restaurant bookings, and other service-oriented tasks relating to Le Club FICOFI® activities.
• Close contact and delivery follow-up with our local forwarding agent of any wine deliveries to be arranged to clients in restaurants or personal addresses, mainly in Southeast Asia.
• Launch and coordination of “group” activities for Members (e.g. group shipments from wine cellars, vineyard visits, etc).

2. Sales Assistance:

• Assistance to the Le Club FICOFI ® Advisors in the prospecting stage; sales correspondence, arranging meetings, sales and wine offers.
• Sales support with day-to-day customer follow-up, working closely to define the sales targets & to monitor regularly the business objectives.
• Follow up and analysis of client’s reports (relating to all activities for the account).
• File preparation for Le Club FICOFI ® Advisors as and when needed for clients’ meetings.
• Consolidation of operational activities and issues of the zone for weekly reporting to Head of Members Services Manager.

3. Participation in service development and process improvement:

• Contribution to the experience/knowledge sharing within the team.
• Operational processes update of new or existing guidelines.
• Be part of the Sales team in various working groups and/or projects within FICOFI group.

These duties require a perfect knowledge of:

• Possess in-depth knowledge of Customer Accounts within the assigned zones and provide support to the Membership Services Managers (MSMs) as needed.
• High-net-worth clients’ environment
• Le Club FICOFI activities & services
• Internal working processes, Company’s Information System, Communication & reporting tools.

Zones to cover:

Southeast Asia or any other zone whenever needed.

It is not an exhaustive list of all responsibilities, duties, or skills required, and the candidate may be required to perform other duties (that you are skilled to perform) as needed.

KEY SKILLS & QUALIFICATIONS:

Professional Experience: 3–5 years in high-net-worth client account management, in an international setting and ideally within luxury services.

Customer Focus and Adaptability: Demonstrates a high level of customer orientation and flexibility.

Attention to Detail and Organizational Skills: Meticulous, well-organized, and able to respond efficiently to high volumes or diverse flows of information and requests.

Communication and Teamwork: Strong communication skills with a positive, collaborative, people-centered approach to proactively support daily operations.

Analytical and Problem-Solving Skills: Possesses strong problem-solving and analytical capabilities.

Language Proficiency: Fluent in English and Chinese (additional advantage)

Personal Interests: An interest in fine wine.

The Banquet Operations Manager oversee and manage the hosting of banquets to provide customers with an excellent experience. Their duties include consulting with Head Chefs, determining the number of wait staff, and planning the layout and setup of venues to the highest level of guest expectations. He or she will also ensure adherence to federal, state and local regulations concerning health, safety, and other compliance requirements, as well as brand standards and local policies and procedures. He or she will report directly to Director of Culinary & Beverage Operation and/or F&B Manager.

The job responsibilities include the following:

DUTIES AND RESPONSIBILITIES:

· Achievement of budgeted food sales, beverage sales and labour costs.

· Achieve maximum profitability and over-all success by controlling costs and quality of service.

· Participation and input towards F & B Marketing activities.

· Control of Banquet chinaware, cutlery, glassware, linen and equipment.

· Completion of function delivery sheets in an accurate and timely fashion.

· Preparation of forecast and actual budget function sheets.

· Completion of weekly staffing and manpower scheduling.

· Supervise and co-ordinate daily operation of meeting/banquet set-ups and service.

· Maintaining the Hotel Bar control policies and completion of necessary forms.

· Follow proper purchasing and requisitioning procedures.

· Maintain records for inventory, labour cost, food cost etc.

· To assist in menu planning and pricing.

· Development and maintenance of all department manual & control procedures.

· Provides labour costing information where necessary.

· Staff training and development.

Requirements

The candidate should possess the following:

· Diploma in Food and Beverage, Hotel Operations or other related fields, with at least 2 years of related and managerial experience

· Experience in Hotel F&B Operations; Banquet Operations Experience.

· Experience in menu planning and menu engineering

· Excellent spoken and written English

· Strong interpersonal skills and communication skills, and experience in managing large complex teams

· Creative food and beverage professional with a can-do attitude and always keen to elevate and redefine the food and beverage offerings under his or her charge

· Confident and meticulous

· Ability to work independently and in teams

· Excellent time management and organisational skills

· Excellent analytical and mathematical skills

· Well versed in food and beverage, financial, profit and loss and reporting.

· Well versed in use of Microsoft Word, PowerPoint and Excel

· May be required to work nights, weekends, and/or holidays, depending on business requirements

IHG Hotels & Resorts' first voco™ hotel in South East Asia is now open on Singapore’s world-famous Orchard Road!

voco® Orchard Singapore provides guests with the world-renowned voco™ experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

Your day to day

voco Orchard Singapore is seeking a passionate and dynamic individual to join the team as a Catering Sales Manager (Corporate). As Catering Sales Manager (Corporate), you will drive business through direct sales solicitation for the corporate segment and support overall catering revenue for the hotel.

FINANCIAL RETURNS

• Manage banquets / events functions to achieve the optimum departmental revenue targets
• Follow up on potential sales leads
• Design and plan meeting and function packages to maxamise the conversions and profitability for the hotel.
• Negotiate and review events packages offered to clients
• Represent the hotel in sales blitz, roadshows and events as required
• Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.
• Prepare contracts for confirmed events
• Be updated current meeting and function trends and competitive packages in the market

PEOPLE

• Work closely with Banquet and other departments to facilitate services agreed upon and to ensure the overall success of the event
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Establish strong working relationship with the events organiser and planner and maintain accurate and updated information about their needs for their function
• Maintain a confident and professional approach when interacting with clients and suppliers

GUEST EXPERIENCE

• Promote guest satisfaction and encourage referrals
• Handle feedback and resolve complaints from guests
• Maintain client files and update information daily in accordance with established departmental policies and procedures.
• Follow up with clients regularly during and after departure to ensure satisfaction
• Be a “Trusted Advisor” for the meeting or event organiser

RESPONSIBLE BUSINESS

• Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.
• Prepare event orders, proposals, confirmation and other agreements
• Perform other duties as assigned

What we need from you

• Possess at least a Diploma in Marketing/Tourism/Hospitality Management/Travel or equivalent
• Minimum of 2 years catering sales experience required, preferably in a hotel.
• Suitable candidates with lesser experience will be considered for the Assistant Manager position.
• May be required to work nights, weekends, and/or holidays.
• Good working knowledge of MS Office
• Must be able to work independently and simultaneously manage multiple tasks

What we offer

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

The Opportunity:

Adecco is partnering with a global leader in tobacco manufacturing, and we are seeking a Electrical Engineer Manager to join their business permanently! Reporting to the Director, this is an individual contributor role (part of a team) to play a key role in providing technical support to external contract manufacturer to ensure consistent production and quality of small/portable electronic devices. This role will require frequent travel (2-3 times per week) to neighboring countries to work closely with the contract manufacturers on-site.

• Full-time, permanent opportunity
• Work location: South West region (overseas travel will be borne by company)
• Work hours: Mon-Fri, 9am - 6pm
• Salary: up to $9,000 / month + AWS + VB

The Job:

• Provide technical guidance and assistance to external contract manufacturers to resolve electronic engineering-related issues encountered during production.
• Work closely with manufacturers to implement and uphold stringent quality control measures, ensuring consistent and reliable product standards.
• Identify and implement opportunities to enhance manufacturing processes and improve operational efficiency.
• Investigate and address electronic engineering challenges to minimize production delays and defects.
• Collaborate with design and development teams to incorporate design changes that improve product quality and ease of manufacturability.
• Support investment audits in coordination with other departments and conduct periodic physical asset inspections.
• Assist with annual inventory checks.

The Talent:

• Bachelor's degree in Mechanical Engineering or any related field.
• At least 5 years in EMS (Electronics Manufacturing Services) with a strong understanding of overall supply chain, manufacturing technology, process set-up, process validation and SOP support.
• Knowledge of electrical device assembly is a must.

Next Steps:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• To ensure your application is reviewed, attach your resume and email [email protected] or apply directly here. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified.

Unlock Your Future as a Regional Operations Manager in the Heart of Southeast Asia!

Are you ready for a career move that combines professional growth, autonomy, and a vibrant work environment? Look no further! We're seeking dynamic individuals to join our team as a Regional Operations Manager in the stunning locales of Singapore and Malaysia.

Why Choose Us?

1. Job Autonomy and Ownership: Embrace the power to shape your own destiny! As a Regional Operations Manager, you'll be a self-starter, empowered to set goals, priorities, and execute plans from start to finish.
2. Central Location Delight: Immerse yourself in a visually-inspiring showroom nestled in one of the most iconic shopping malls in Singapore and Malaysia. Surround yourself with beautiful products and craftsmanship that will elevate your work experience.
3. Fun and Collaborative Colleagues: Join a close-knit team that values teamwork and empowerment. Experience a workplace where collaboration and camaraderie are the keys to providing impeccable customer service.

Responsibilities That Empower You:

• Ensure the smooth daily operations of our stores, aligning with our company's vision and mission.
• Expand BoConcept’s brand awareness and sales channels in both B2B and B2B2C segments.
• Design and execute growth strategies for the next 1-10 years, evaluating financial performance regularly.
• Devise plans for team execution, set policies, and maintain yearly budgets and expenses.
• Optimize employee productivity and professional development, including leadership hires at the front of the house.
• Collaborate with cross-functional teams to outperform in merchandise performance, visual display, sales, and pipeline management.
• Lead discussions with the finance team to ensure business profitability and effective cash flow management.

What We're Looking For:

• Proven track record of achieving targets and success in strategic planning.
• Knowledgeable in various business processes (finance, HR, procurement, operations, etc.).
• 3-5 years of retail experience with a strong background in planning and budgeting.
• Outstanding organizational and leadership skills.
• Engaging, positive, and motivating communication style.
• Problem-solving aptitude and customer-focused mindset.
• Minimum 2 years of team management experience.
• Bachelor’s degree in Business Management or related field.

Why Wait? Seize Your Opportunity Now!

Join us in Southeast Asia and be part of a team that values innovation, collaboration, and personal growth. Embark on a journey where your contributions make a significant impact on our success.

Ready for this exciting chapter? Apply now and make your mark in the heart of Southeast Asia's thriving business landscape!

#CareerAdventure #RegionalManager #JoinOurTeam

Responsibilities

- To develop and maintain strong, long-term relationships with key corporate and maritime clients.

- To identify new business opportunities with existing accounts by collaborating with clients to develop corporate healthcare solutions to meet their evolving needs, including upselling or cross-selling additional services.

- To actively manage and track the end-to-end sales cycle of opportunities from lead generation to deal closing and contracting, including maintaining an up-to-date sales pipeline and disciplined process of client relationship management.

- To ensure smooth and timely delivery of commercial projects from deployment planning to on-the-ground execution, working closely with internal teams such as operations, procurement, technology, finance, and HR.

- Support acquisition of new clients by working closely with Chief Corporate Development Officer to engage and cultivate potential accounts.

Requirement

- Bachelor degree in Business Administration, Marketing, Healthcare Management, or related field

- Minimum of 10 years of experience in business development, sales operations, or a related role, preferably within the healthcare sector

- Strategic thinker with strong problem-solving skills and the ability to adapt to a rapidly changing environment

- Knowledge of the Maritime sector and its health and safety regulations is a plus

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

Key Responsibilities

As the Regional Sales Manager, you will work with the VP to identify target markets to develop the business and cover the sales & marketing activities.

.Specifically work in market alongside distributors to train and support them to ensure they are representing the brands and business effectively to drive agreed growth levels.

.Develop tools, training and reporting documents to ensure the distributors are well equipped to achieve the agreed objectives.

· Identify regional, local groups and high-end independents in designated territory that fits the brand’s profile, as well as develop and manage corporate gifting opportunities in respective territory.

· Business development and build awareness of the business and brands to achieve annual revenue and profit targets.

· Manage the current clients through regular hotel visits and communication, and identify key contacts at a hotel or regional level to build effective working relationships.

· Develop and implement aggressive sales plans for a particular region. Monitors progress towards meeting the plan’s requirements.

· Meets regional sales financial objectives by forecasting requirements; preparing annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

· Work with Operations i.e. Supply Chain Management & Customer Service to ensure the achievement of highest level of service for our clients with high availability across the product range for core lines.

· Provide market, competitor and brand insight for the marketing and management team based in London that supports the development of the commercial programme across the region.

· Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors.

General

· Submit weekly business commentary and activities report

· Prepare monthly performance review on the last day of each month.

· Ensure all contracts and customer price lists are up to date.

· Enforce yearly price increases.

· Update and maintain salesforce.com

· Ensure all clients data is updated on the contact data base each month

· Ensure all new account information is added to the contact database each month

· Ensure all leads and enquires are responded within 24 hours and the results are regularly updated

· Attend weekly and monthly Meeting.

· Ensure all customers files are being kept up to date on the shared drive.

· Forecasting new business on a yearly, quarterly and monthly basis.

· Review demand forecast on a monthly, quarterly and yearly basis.

· Monitor regularly clients’ results to check shortfalls and take necessary action to improve.

· Identify potential business opportunities with new accounts

· Submit budget on a yearly basis and review on a quarterly basis.

· Maintain an agreed call plan with all accounts to

Ø Take orders

Ø Review range (add to range/change range)

Ø Review contract

Ø Negotiate prices

Ø Offer Christmas Gifts

· Effectively manage travel schedule, considering budgets and business requirements

· Become an expert in the industry in regards to assigned territory, and effectively build Molton Brown’s presence and brand awareness

· Establish networks with local hospitality organizations

Internal Contacts

· Hotel Division Team

· Hotel Sales Coordinator

· Customer Service

· Supply Chain Management

· Finance

· Marketing

External Contacts

· Prospective Clients

· Existing Clients, Distributors and Partners

· Industry Organisation

Skills and Experience

· Previous sales experience in either Hotel industry, Distributor or relevant experience in the Asia Pacific region

· Understanding of the luxury travel/lifestyle market, specifically the hotels & resorts

· Ability to successfully prospect and close new business

· Thorough understanding of the meaning of luxury

· Experience with a luxury brand selling B2B

· Self-starter with the ability to work independently to achieve assigned goals and objectives

· Successful track record of achieving sales goals and budgets

· Effectively manage travel budget

· Effective communication both verbally and in written form

· Experience of working with distributors would be beneficial

This job description is not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position. It is intended to provide a description of the principle elements essential for the performance of the position and may be altered to accommodate changes in market trends or management needs.