Regional Operations Manager

Work Dynamics - Integrated Facilities Management

What this job involves

Delivery of Client Satisfaction

The Operations Manager role works with the Account Director. The role is responsible for ensuring a high level of client satisfaction, managing the service delivery team, delivering key operational initiatives as well as ensuring consistency in processes, systems and reporting.

The role also ensures that JLL’s IFM standards are implemented and practiced at all sites within the account portfolio including SOP’s, EOP’s, Playbooks and escalation processes.

Reporting to the position will be the Facilities Managers.

Duties and responsibilities

Leadership (where applicable)

• Assist the Client & AD to establish the vision and strategy for the account.
• Understand the client’s key business drivers, focus the team to ensure those priorities are aligned with our deliverables
• Ensures the account team is high performing.
• Work with support functions teams (HR, SCMP, EOS and Finance) to ensure smooth delivery at all sites.
• Respond to all country / account issues / escalations.
• Passionately acting as an advocate for innovation, challenging traditional thinking working model,
• Raising the Profile of Client’s Innovation Objectives and Platform, seeking opportunities, leading adaptive project, development techniques, strategies to ensure maximum throughput of deliverables
• Ensuring the ongoing support of new Directives, driving process simplification and standardisation

Client/Stakeholder Management

• Serves as single point of contact for Jones Lang LaSalle’s teams and an escalation point for any issues.
• Accountable for the service delivery to meet contractual obligations of Jones Lang LaSalle
• Manage relationships with key stakeholders in all Client’s organizations
• Develop and maintain a detailed understanding of the Client’s business and key factors influencing their requirement for our services.

Builds and Manages High Performing Teams

• Assist with the implementation of technology systems to support service delivery, and ensure the required reporting from the systems
• Develop and implement standard operating procedures and processes for new accounts.
• Develop, implement and manage all local initiatives and programs for the IFM team.
• Drive client specific initiatives such as savings targets, benchmarking and best practices
• Source, transfer and implement best practices to the account
• Drive regional consistency in the account e.g. in reporting, standard operating procedures, systems and HR practices.
• Establish consistency in the monthly reporting across the JLL portfolio.
• Prepare regional reporting to the satisfaction of the Client

Required Qualifications & Experience

• Minimum 6 to 7 years’ experience in Facilities Account Management
• Tertiary qualifications in Engineering is mandatory.
• Experience of Managing Facilities Management for Manufacturing Sites either on Service Provider side or client side.
• Previous Experience managing complex multiple account structures, either running multiple teams, across multiple locations.
• Has handled a P&L
• EHS credential is preferred
• Strong leadership skills with a proven track record in managing large teams and vendors.

Achieve Financial Result

Financial Management

• Be responsible for achievement of the agreed financial targets for the account; revenue, expenses and debtor’s targets.
• Meet the agreed growth targets for all account.
• Look for opportunities to cross-sell services.
• Assist finance teams for collection of fees from client and tracking of outstanding payments.

Contract Management

• Ensure adherence to the contract
• Assist AD and Facilities Managers for the achievement of key performance indicators, service levels and other measures as contracted
• Assist and manage the change control process
• Work with Facilities Managers to ensure governance is followed at all locations
• Putting best practices in place

Do you like sharing ideas to improve the work process? As our Operations Manager, you’ll contribute to the creation of facilities service delivery standards. You’ll also help in the planning, implementation and review of site-specific processes and protocols.

Teamwork should also be one of your strongest points, as you’ll work with a team to ensure that all performance targets set out in the contract are being met. To do this, you’ll develop tools that help measure the technical team’s performance on a quarterly or annual basis.

Key Responsibilities:

Administrative Tasks:

• Manage correspondence, emails, and phone calls
• Maintain accurate resident records and databases
• Schedule appointments and meetings
• Process paperwork for new residents and handle move-in/move-out procedures

Customer Service:

• Serve as the first point of contact for residents, families, and visitors
• Address inquiries and resolve issues in a timely and professional manner
• Provide information about facilities, services, and policies

Operational Support:

• Assist in coordinating maintenance requests and follow up on their completion
• Help organize resident activities and events
• Support the implementation of health and safety protocols

Financial Administration:

• Process payments and handle basic accounting tasks
• Assist with budget preparation and expense tracking
• Generate and distribute invoices as needed

Compliance:

• Ensure adherence to relevant regulations and internal policies
• Assist in maintaining required documentation for audits and inspections

Reporting:

• Prepare regular reports on occupancy, resident satisfaction, and other key metrics
• Contribute to the development of operational improvement strategies

Qualifications:

• High school diploma or equivalent;
• Previous administrative experience, preferably in a residential or hospitality setting
• Proficiency in Microsoft Office suite and database management
• Excellent communication and interpersonal skills
• Strong organizational abilities and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Customer service-oriented with a professional demeanor

This job description provides a general overview of the role. Specific duties and qualifications may vary depending on the employer and the type of residential facility.

Job Summary:

We are seeking a qualified and experienced Safety Officer to join our team in the construction industry. The ideal candidate will be responsible for ensuring compliance with workplace safety regulations, fostering a culture of safety, and reducing workplace risks on-site. This position requires strong leadership, attention to detail, and thorough knowledge of safety protocols and practices in the construction sector.

Key Responsibilities:

1. Safety Compliance:

• Ensure compliance with the Workplace Safety and Health (WSH) Act and other relevant Singaporean safety regulations.
• Conduct safety audits, inspections, and risk assessments regularly.
• Liaise with government authorities (e.g., MOM, BCA, etc.) for safety audits and certifications.

2. Site Monitoring:

• Supervise and monitor all construction activities to ensure safety protocols are followed.
• Identify hazards, evaluate risks, and recommend corrective actions to mitigate potential dangers.

3. Training & Development:

• Conduct safety induction programs for new workers and regular safety training sessions.
• Promote awareness of safety measures and foster a proactive safety culture within the organization.

4. Incident Management:

• Investigate accidents or near-miss incidents to identify root causes and recommend preventive measures.
• Maintain accurate records of incidents, safety training, and risk assessments.

5. Documentation & Reporting:

• Prepare and maintain site safety documentation, including safety reports, inspection checklists, and permits.
• Submit periodic safety performance reports to management.

6. Emergency Preparedness:

• Develop and implement emergency response plans tailored to the construction site.
• Conduct drills and ensure all employees are aware of emergency procedures.

Job Summary:

We are seeking an experienced and dedicated Senior Site Engineer to join our dynamic team in the construction industry. The Senior Site Engineer will be responsible for overseeing construction projects from inception to completion, ensuring they are completed on time, within budget, and to the highest quality standards. This role requires strong leadership skills, technical expertise, and the ability to effectively manage a team of site engineers, supervisors, and construction workers.

Key Responsibilities:

Project Management:

• Plan, schedule, and coordinate construction activities to meet project deadlines.
• Monitor project progress and adjust schedules and targets as required.
• Ensure all work is completed in accordance with specifications, codes, and standards.

Site Supervision:

• Oversee daily site operations, ensuring compliance with safety regulations and quality standards.
• Conduct regular site inspections and resolve any issues or conflicts that arise.
• Liaise with contractors, suppliers, and other stakeholders to ensure smooth project execution.

Technical Guidance:

• Provide technical support and guidance to site engineers and construction teams.
• Review and interpret construction drawings, plans, and specifications.
• Ensure accurate implementation of construction designs and plans.

Quality Control:

• Implement and monitor quality control procedures to ensure the highest standards of construction.
• Conduct regular inspections and testing of materials and workmanship.
• Address any non-conformance issues promptly and effectively.

Budget and Cost Control:

• Prepare and manage project budgets, ensuring cost-effective utilization of resources.
• Monitor and control project expenses to ensure adherence to budget constraints.
• Report on financial performance and progress to senior management.

Health and Safety:

• Promote and enforce a strong safety culture on site.
• Ensure compliance with all health and safety regulations and standards.
• Conduct regular safety audits and implement corrective actions as needed.

Communication and Coordination:

• Serve as the main point of contact for clients, consultants, and subcontractors.
• Facilitate effective communication between all project stakeholders.
• Prepare and present project reports, progress updates, and documentation.

Qualifications Education:

• Bachelor’s degree in Civil Engineering, Construction Management, or a related field.

Experience:

• Minimum of 7-10 years of experience in the construction industry, with at least 3 years in a senior supervisory role.
• Proven track record of successfully managing large-scale construction projects.

Skills:

• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in project management software and tools.
• In-depth knowledge of construction methods, materials, and regulations.
• Strong communication and interpersonal skills.

Certifications:

• Professional Engineer (PE) license or equivalent certification is preferred.
• Safety management certifications (e.g., WSQ) are an advantage.

Working Conditions:

• Full-time position based on-site with occasional office work.
• Willingness to work extended hours and weekends as required to meet project deadlines.
• Ability to work in a fast-paced, high-pressure environment.

• Willing to work on weekend.
• Willing to work night shift.
• Assign tasks to construction workers and monitor their performance actively.
• Minimum 6 years experience in reinforced concrete works.
• Proficient in formwork, steel reinforcement work and concreting work.
• Report progress to superior actively.
• Attend to job promptly as and when required.
• Able to work under adverse environment such as hot sun, dusty and rain.
• Able to work under stress.
• Able to communicate well with chinese workers.
• Coordinate and liaise with main contractor on site matters.
• Timeline oriented, i.e., completed assigned tasks within stipulated timeline.

• Accountable for planning, implementing and monitoring work schedules in accordance to master and detailed construction programmes.
• Accountable for the completion of project within specific time and meets all clients’ requirements and quality, environmental, health & safety (WSHA) requirements
• Accountable for preparation of monthly progress report, construction Method Statements and technical proposal
• Accountable for resolving project disputes/clarifications during the execution of project
• Ensures inspections and checking on site works have been conducted
• Plans and sequences of the construction operations according to the Project Management Plan
• Supports Quantity Surveyors (Projects) in verifying progress payments and claims
• Assists in planning and deployment of resources such as manpower, machinery, equipment and material
• Liaises with clients, consultants, subcontractors, suppliers and government authorities on project related issues
• Review Project team work performance
• Oversee, coach and mentor the entire project team under your care
• Overall responsible forAdministration matters at the project worksite

Job Description:

• We are seeking a highly experienced Quantity Surveyor (QS) with extensive knowledge of Singapore's tender platforms and submission methods. The successful candidate will play a crucial role in competitive tendering, project management, and client communications, ensuring the smooth delivery of awarded projects.

Key Responsibilities:

• Expertise in tender platforms and submission processes, ensuring tenders are accurately quoted and submitted based on company strengths and tender requirements.
• Attend tender site briefings, preparing quotations that align with project specifications and client expectations.
• Design solutions according to client expectations and ensure they are reflected in tender submissions.
• Organize and present post-tender clarification meetings, preparing responses and managing client queries.
• Submit required tender documents, including organizational charts and project track records.
• Conduct online presentations using PowerPoint and other relevant tools, and manage virtual meetings effectively.
• Develop and manage project master programs and independently prepare and submit all required client documentation for awarded projects.
• Pre- and post-tender, ensure full compliance with all authority requirements, including NEA, PUB, LTA, MOM, SP, and N-Parks.
• Understand project requirements and prepare 3D detailed drawings and space planning using AutoCAD.
• Complete assigned work within deadlines, maintaining high standards of quality.
• Attend meetings with consultants, main contractors, and site stakeholders to ensure project alignment.
• Work independently, showing strong organizational and time management skills.

Must:

Extensive QS experience in Singapore, with a strong understanding of tender processes, platforms, and submission methods.

Proficiency in AutoCAD for 3D drawings and space planning.

Strong knowledge of PowerPoint and the ability to handle online meetings and presentations.

Roles & Resbonsiblity:

Interpret technical designs and drawings

Manage M&E works to meet project specifications, budgets and timeline

Prepare reports to clients and project manager on progress, delays, defects and rectification measures for the M&E works

Provide technical advice and resolve M&E technical issues on site

Supervise M&E works (e.g. installation of green building technologies, lighting, air-conditioning, mechanical ventilation) in the construction project

Plan, design and administer contract/project of mechanical and electrical engineering works for building services.
Prepare tender specifications and review tender drawings
Perform tender evaluations and prepare tender evaluation reports
Attend technical and progress meetings with client, architects, consultants and contractors
Manage the projects and identify any non-conformity of contractor’s work at site
Other adhoc duties as assigned

Requirments :

• At least 3 years of relevant industry experience.

Diploma/ Degree in Mechanical or Electrical Engineering or equivalent.

• Relevant working experience in an M&E Consulting firm is an added advantage.

• Knowledge in design and building project and relevant code of practice.

• Proficiency in AutoCAD/ BIM software is an added advantage.

• Able to work as a team, assertive, independent and proactive.

• Must have successfully started Residential, Commercial, Industrial, Institutional & Recreational projects

• Qualified for registration in Professional Engineers Board, Singapore will be an advantage

Key Roles and Responsibilities

• Review project specifications and technical clarifications
• Coordinate with Engineers and Architects, and perform site supervision and co-ordination of M&E works
• Review all M&E shop drawings from design team and submit to consultant
• Oversee and manage construction projects at various sites, ensuring work progresses according to design plans and quality standards.
• Perform quality control inspections and ensure compliance with safety regulations.
• Track project progress, prepare reports, and update project timelines.
• Read Relavent approved drawing and Coordinate with contractors, subcontractors, and other stakeholders to resolve any on-site issues.
• Collaborate with the design team to transform concepts into precise technical drawings.
• Maintain and update project drawings as needed throughout the project lifecycle.
• Ensure that drawings align with local building codes and regulations.
• Responsible for M&E works such as ACMV, Electrical, Plumbing and Sanitary etc..
• To assist the Project Manager or Project Engineer in the daily execution of work.
• To supervise the work of sub-contractors and in-house workers.
• To work closely with other site operations staff to meet the project schedule.
• Ensure installation is carried out as per construction drawings.
• To monitor the progress and quality of work being performed by workers.
• Ensure that works are executed within an acceptable standard of workmanship.
• Attend the daily tool-box meeting and convey clear instruction accordingly.
• Understand and ensure compliance in project requirement and scope of work.

Requirement

• At least more than 4 Year(s) of working experience in the related field is required for this position.
• Experiences in Structural Steel will be advantageous, Interior & M&E,Construction.
• Possessed of SCWSH (BCSS) is mandatory.
• Highly proactive attitude, self-motivated, team player, strong problem-solving and communication skills.
• Good written and spoken English.

Facilities Coordinator

Work Dynamics - Integrated Facilities Management

Location: Jurong Island

Responsible for site M&E operation.

• Responsible for delivery of hard-services in accordance with Client Management SLA
• The point of contact for technical issue for all Hard-services at the site.
• Liaising with vendors on timely submission of invoices and/or required corrections
• Track M&E preventive maintenance program accordance to 52-week schedule.
• Responsible for smooth operations of all mechanical, electrical, plumbing installations and civil works pertaining to the site facilities. Also includes Audio Visual, Fire
• Protection System, Passenger Lifts, Overhead Cranes, Gym Equipment, Fire Certificate Renewal and Bicycle Servicing.
• Manage the M&E scope of the adhoc works including handyman works to ensure the quality and deliverables within the stipulated time.
• 24/7 emergency call support and site attendance as required
• Conduct regular site inspection and provide solution through adhoc works and minor projects.
• Coordinate with contractors/vendors and ensure the completion of all adhoc works and minor projects.
• Ensure all M&E works are compliance with statutory regulations on fire, health and safety standards.
• Maintain register of all call outs and support the site to prepare incident reports.
• To cover other sites if there is an absence in FC.
• Perform spare management by ordering and receiving and take stock as required.
• Permit Requestor for all Hard Services works (PM & Ad hoc)

Requirements

• At least 1 year of Facilities professional experience
• Strong Facilities Technical (Mechanical and Electrical) knowledge and experience;
• Able to handle manual duties and perform regular facilities inspections;
• Pro-active, independent, able to work with minimal supervision and perform under pressure;
• Knowledge and experience in computer systems, including Microsoft Windows and Office operating systems;

Responsibilities:

• Read and interpret technical drawings, and take measurements to plan layout and procedures.
• Select the appropriate welding equipment or methods based on project requirements.
• Set up components for welding in accordance with specifications.
• Weld components using manual or semi-automatic welding equipment across various techniques.
• Test and inspect welded surfaces and structures to identify any flaws or defects.

Requirements:

• Minimum of 10 years of experience as a welder.
• Strong team player with excellent collaboration skills.
• Proficient in using various welding equipment and techniques (TIG, MMA, etc.).
• Experience with electrical or manual tools (saws, squares, calipers, etc.).
• Ability to read and interpret technical documents and drawings.
• Knowledge of safety standards and commitment to using protective gear (face shield, gloves, etc.).
• Attention to detail and dexterity in welding tasks.
• Professional certification (e.g., AWS welding certificate) is a plus.

Tasks & responsibilities

- Lead the planning, execution, and completion of the projects, ensuring they are delivered on time and within budget.

- Develop and manage project schedules, budgets, and resources to meet project objectives.

- Coordinate with clients, stakeholders, consultants, and subcontractors to ensure effective communication and collaboration throughout the projectlifecycle.

- Conduct regular site inspections and progress meetings to monitor project status, quality, and compliance with safety regulations.

- Identify, assess, and mitigate potential risks and issues that may impact projectdelivery.

- Prepare and present progress reports and updates to stakeholders, ensuringtransparency and accountability.

- Ensure all construction activities adhere to environmental, health, and safetyregulations and standards.

- Implement best practices and continuous improvement strategies in projectmanagement to enhance efficiency and outcomes.

Qualifications & experience

- Bachelor's degree in Building Engineering or a related field.

- Professional Engineer (PE) certification recognized by the Professional Engineers Board Singapore or accreditation as a Professional Project Manager (PPM) by the Singapore Project Management Institute (SPM).

- Minimum of 10 years of experience in project management.

- Demonstrated experience in managing the safety and timely delivery to projects.

- In-depth knowledge of construction methods, materials, and regulations.

- Excellent project management skills, including the ability to handle multipletasks and priorities effectively.

- Strong leadership and team management capabilities. Exceptionalcommunication and interpersonal skills and presentation skills.

- Proficiency in project management software and tools.

- Strong problem-solving skills and the ability to make informed decisions under pressure.

- Experience with industrial and A&A projects in Singapore. Familiarity with local construction codes and standards and authorities compliance and submission.

Responsibilities

• Manage a team that develops financial and valuation models, materials, and recommendations for executive decision-making by conducting comprehensive analyses and utilizing appropriate methods
• Coordinate strategic financial planning for the company and its clients, including expenses, income, insurance coverage, objectives, tax status, and risk tolerance
• Focus on daily and month-end accounting to determine results, including P&L activity (management fees, fee splitting, gross-ups, reclasses), balance sheet activity (deferrals, accruals), and accounts-receivable cash application, in compliance with GAAP
• Support finance partners in implementing valuation models, measuring results, tracking performance vs. expectations, and providing recommendations for corrective action
• Provide insights about spending trends, cost-savings initiatives, and margin opportunities

Job Summary:

We are seeking a qualified and experienced Safety Officer to join our team in the construction industry. The ideal candidate will be responsible for ensuring compliance with workplace safety regulations, fostering a culture of safety, and reducing workplace risks on-site. This position requires strong leadership, attention to detail, and thorough knowledge of safety protocols and practices in the construction sector.

Key Responsibilities:

1. Safety Compliance:

• Ensure compliance with the Workplace Safety and Health (WSH) Act and other relevant Singaporean safety regulations.
• Conduct safety audits, inspections, and risk assessments regularly.
• Liaise with government authorities (e.g., MOM, BCA, etc.) for safety audits and certifications.

2. Site Monitoring:

• Supervise and monitor all construction activities to ensure safety protocols are followed.
• Identify hazards, evaluate risks, and recommend corrective actions to mitigate potential dangers.

3. Training & Development:

• Conduct safety induction programs for new workers and regular safety training sessions.
• Promote awareness of safety measures and foster a proactive safety culture within the organization.

4. Incident Management:

• Investigate accidents or near-miss incidents to identify root causes and recommend preventive measures.
• Maintain accurate records of incidents, safety training, and risk assessments.

5. Documentation & Reporting:

• Prepare and maintain site safety documentation, including safety reports, inspection checklists, and permits.
• Submit periodic safety performance reports to management.

6. Emergency Preparedness:

• Develop and implement emergency response plans tailored to the construction site.
• Conduct drills and ensure all employees are aware of emergency procedures.

Job Description & Requirements

Job Responsibilities:

· Take and carry out instructions from the Superintending Officer

· Supervise and ensure the instructions from the Superintending Officer

· Supervise the execution of the works and maintain quality control and ensure that the works are carried out in accordance with the Contract Specifications, Drawings

· Assist the Superintending Officer, SO Rep and/or SRE/RE in all aspects relating to the construction of the Project

· Attend all site progress, variation, co-ordination and design/technical meetings as required and to keep proper minutes of these meetings, relating to the Project and other duties

· Liaise and co-ordinate with Public Authorities/Statutory Boards/stakeholders and other Consultants employed by Client.

· Assist to resolve all site issues, including coordination with adjacent/ nearby construction sites and report to the supervising Qualified Persons

· Assist the Superintending Officer, SO Rep and/or SRE/RE in the review of Contractor’s proposed method statement and working procedure and to verify that they are properly executed on site.

· Assist the Superintending Officer, SO Rep and/or SRE/RE to verify all variations carried on site.

· Verify all reports and claims submitted by the Contractors.

Job Requirements:

· Minimally a Diploma in any construction-related field from any local or foreign polytechnic.

· The candidate must be a registered Resident Technical Officer with BCA.

· At least two (2) years site supervisory experience in reclamation related projects.

· A minimum of five (5) years of marine related projects or other related working experience may also be considered on a case-by-case basis.

· Must be literate in English and have adequate knowledge to use computer, reply to emails, use computer software, e.g. Microsoft Word, Excel etc.

· At least two (2) years site supervisory experience in land-based construction related projects for projects that require land-based supervision works.

Number of Vacancies: 3

Minimum Years of Experience:

· 4.3 to 5k - 3 Vacancies – 5 years

· 5 k to 5.8k - 3 Vacancies – 7 years

· 5.8 k to 6.5 K - 3 Vacancies – 8 Years

Minimum Qualification Level: Bachelor Degree

Field of Study: Civil Engineering n.e.c. (including construction engineering, construction technology & materials)

Monthly Salary Range (SGD):

· 4.3 to 5k - 3 Vacancies – 5 years

· 5 k to 5.8k - 3 Vacancies – 7 years

· 5.8 k to 6.5 K - 3 Vacancies – 8 Years

Require at Orchard Areas/Marina Sq/Queen St : 7am-3pm, 8am-4pm/3pm-11pm/11pm-7am

6 days / week (1 day Off) .

Require Rubbish Collector cum Compound @ Pasir Panjang) 5.1/2 days.

Salary range $1900 - $2100

Require night shift (11pm-7am) Cleaning Supervisor, experience able to hand on and handle machine.

Salary range $2200 - $2300

Call: 67490128

-Minimum diploma/degree in civil engineering/building/quantity surveying

- Minimum 3 years relevant experience in QS

- Experienced in procurement, budgeting, estimation, contract administration, measurement of quantities and v/o

- Able to work under minimum supervision

-Strong interpersonal, communication & negotiation skills

-Prepare contracts and documents

-Liaise with sub-contractors and suppliers for quotation and procurement

-Evaluate progress payment and VOs, and cost-benefit analysis

Role & Responsibilities:

• The role reports to the Project Manager
• Resolve and coordinate technical issues with Consultants/ Authorities
• Liaise and coordinate works with subcontractors
• Provide support to supervisors in relation to site works
• Ensure site safety and work with safety personnel to regulate safety standards on site
• Ensure quality standards are maintained, site inspections are carried out and technical/drawing issues are resolved on time
• Ensure proper documentation according to our ISO system
• Any other supporting role on site that may be required from time to time

Account Director

What this job involves:

Service Delivery

• Comply with all requirements of the contract and meet or exceed Key Performance Indicators (KPIs)
• Drive a service excellence culture within the delivery and operational management teams. Create an environment within the team that drives continuous improvement and innovation.
• Ensure the processes and procedures within the account (be they client or JLL owned) are monitored and updated as per the Master Services Agreement (MSA)
• Work in conjunction with the region’s Site Leads to develop a strategic business plan for the delivery of the services and be responsible for the delivery of that plan as required.
• Ensure the integrity of the data within the various systems being used to manage the account, including MI and maintenance of system drawings. Escalate any issues as appropriate.
• Ensure all contractual and ad-hoc reports are delivered on time
• Ensure contractors and their staff are on/off boarded and inducted appropriately and that all permitting and working requirements are adhered to. Ensure that contractor staff at all times meet the standards and expectations of the Client and JLL
• Monitor Planned Preventive Maintenance plan in conjunction with local laws, regulations, and standards. Regularly engage with JLL’s EOS team to ensure that schedules are compliant as per the above.
• Ensure minor repairs & works are supervised appropriately and that services are delivered on time, in a safe manner, and within budget
• Ensure participation in any planned or unplanned power shutdowns and support the engineering team as required
• Ensure participation in any planned or unplanned building evacuation and ensure the BCP is up to date and enacted. Act as the Fire Safety Manager as required
• Ensure all safety procedures, including Crisis Management and Emergency Procedures, are maintained at all times.
• Support the Moves, Adds and Changes (MAC) team to ensure that space planning and churn activities are undertaken as per the MSA and client demand

Financial Management

• Be responsible for relevant portfolio’s agreed financial targets including revenue, expenses, debtor and savings targets, and keeping within the contractual price, including raising all relevant Change Requests
• Be responsible for the delivery and expenditure of the supply chain and accountable of the quality of services delivered
• Participate and set the budgets for the delivery of services and ensure compliance to those budgets.
• Participate in regular reforecasting activities
• Ensure all financial reports are accurate and timely as per the agreed timeline set out under the agreement. Ensure costs are managed within appropriate budgets
• Ensure all client billing is completed as per the required timeline and follow-up outstanding amounts to ensure collection within contract terms
• Ensure the supply chain is paid as per payment terms within the individual agreements

Human Resource Management

• Be responsible for monitoring and managing the IPMPs of the subordinate staff. Ensure each member of staff within the team has a personal development plan and it is reviewed on a 6 monthly basis
• Be responsible for the structure of the team and manage any recruitment or performance management issues in-line with JLL processes and procedures
• Provide support for succession planning to direct reports
• Engage in the remuneration process at required intervals as dictated by the JLL business

Risk Management

• Drive a risk conscious culture within the team and ensure that all works meet local and JLL standards for risk identification and mitigation
• Ensure compliance with all Health, Safety, Environment and Risk Management policies and procedures.
• Ensure all incidents are reported as per the Bank’s and JLL internal reporting procedures
• Ensure that a suitable emergency escalation process is in place and that Emergency call-Out & Rectification Services are conducted swiftly and efficiently. Ensure communications are escalated both within JLL and the client organization

Leadership/Self-Management

• Actively encourage an environment that supports openness, teamwork, collaboration, performance excellence and personal success.
• Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors
• Gains respect of senior leaders in the Bank
• Gains respect of JLL people and clients.

Ideal Experience

• A tertiary qualification in Building / Facilities Management, Business Administration or related subject preferred, with a minimum of 10 years’ experience in Facility, Property or related field, ideally with a Finance Sector Client.
• Strong analytical, organization and presentation skills.
• Strong finance management
• Excellent computer skills including Microsoft suite of products essential.

Critical Competencies for Success

Leadership

• Acts as a role model for JLL by behaving consistently with cultural requirements, participating in company activities. Act as ambassador and lead by example regarding JLL Code of Ethics.
• Sets objectives and measurable goals and motivates others to achieve them.

Personal Effectiveness

• Works with the Client CRE team, Client Business Units and Vendors to deliver superior service.
• Is strongly goal-oriented to meet all performance targets.
• Searches out improvement opportunities and empowers the team to implement them.
• Coaches and develops staff and provides regular feedback and guidance.

Decision Making

• Sets stretch targets for self and others. Rigorously monitors and manages individual and team performance.
• Is able to make tough decisions that resolve problems or improves operations.
• Actively searches out opportunities to achieve best results.

Communication

• Promotes open, constructive and collaborative relations with the Client at all levels.
• Regularly communicates vision, strategy, plans and performance in a clear and motivational manner
• Listens effectively and communicates through actions and example.

Engineering Manager
HQ Platform

What this job involves:

In a Nutshell

First things first, your chief concern is to ensure a safe, compliant and more conducive work environment for our JLL teams on the ground, the client and the vendors and contractors under JLL’s purview. You will work as JLL Engineering’s second line of defence through a process of audit, training and enablement. Part of the checklist(s) you will run through are focused on ensuring just that. You will need to stay up to date to all key relevant internal and external requirements as it pertains to HSSE and Engineering. These include but are not limited to ISO 45001, 14001, 55001, 41001, country regulations and JLL minimum standard requirements as it pertains to HSSE and Engineering.

In addition, you will advise key account leaders and Engineering and HSSE leaders of each site / account on ascertaining and aligning the level of risk at sites and guiding them to form a relevant and up to date risk register as part of technical diligence representing corporate headquarters. The individual in this role will play a crucial role in driving technical excellence and innovation, and will effectively use JLL’s established assurance programs to assess risk management and quality improvement opportunities of engineering service delivery. You will need to be comfortable with solid and matrixed line reporting structures, have a keen ability to influence others and be comfortable driving for action with multiple stakeholders. This is a dynamic and highly results oriented role.

Strong Leadership, Dedicated to Results

You serve as a core representative of the organization and are expected to uphold the highest ethical and professional responsibility. You must be comfortable having candid conversations and managing discussions with more senior leaders and ground staff. You should be resilient and adaptable and seek to understand changing requirements and the best of industry standards to ensure high standards are being translated to the site. Whatever issues that you spot, you should act quickly to derive the best solution for the issue at hand collaboratively. Your input and ideas will be sought to help steer the team in directions that help make various facilities perform at its best. You intrinsically understand that the needs of clients differ and the maturity of sites is a progressive journey and will direct site and client specific plans that will grow at the needed pace. You will be supported fully by communities of expertise spanning the HSSE and Engineering disciplines.

In this role youfunction as a subject matter expert resource with keen technical skills and program management, relevant technical knowledge and executive presence to advice senior management. It is a requirement for you to be conversant with mechanical / civil / electrical diagrams, engineering operations and maintenance procedures and processes, safe systems of work and relevant work experience to ascertain and report on ground conditions and risk. It is highly advantageous for you to be well versed in problem solving tools. This is a fast paced role with tangible benefits and visible success indicators that requires you to optimize the talents of the varied stakeholders involved with an exciting career roadmap for the right individual. A seasoned manager, you will use the appropriate communication skills to ensure the right message is received across stakeholders of varying levels and there is no communication gap. In line with the regional nature of the role, travel is expected. Percentage of travel is highly subject to change as it is depends on the risk profile at any given time.

Duties and Responsibilities:

Provide an annual top 20 high risk sites for in – person validation and risk reduction

Provide direct inputs to ERM risk strategy for the region inclusive of executive summaries, data analysis and presentations to country and regional leadership to shape the risk profile of the individual countries.

Feed the above into the overall quality driven ERM strategy of risk mitigation

Develop HSSE and Engineering strategies and policies (as needed) to drive risk reduction

Align with senior leaders on risk categorization and profiling

Ensure escalation and rectification of key legal risks to the appropriate senior leadership

Drive awareness and adoption of the above through the Operations Council under the direction of the regional GHO

Monitor trends and legal changes to ensure that JLL provides industry best practice in the delivery of Engineering and HSSE services

Be well versed with JLL’s globally aligned audit program

Serve as an ambassador and validator of the above program as it pertains to HSSE and Engineering

Perform in – person on site audits in accordance to JLL minimum standards and local legislation focusing on whichever is stricter

Train and validate new auditors to the system to ensure consistency in audit standards and risk profiles

Collaborate with cross-functional teams, including account leaders, Quality and other stakeholders, to ensure the successful delivery of risk reduction initiatives

Conduct regular performance evaluations, identify skills gaps, and provide mentoring and training opportunities to enhance the team's capabilities.

Perform key adhoc engineering activities as may be required to support business operations

Foster a culture of teamwork, collaboration, and knowledge sharing within the engineering team and across the organization.

Sound like you? To apply you need to have:

Requirements

Bachelor's or Master's degree in Engineering (preferred) or a related field.

Relevant certifications in Occupational Health and Safety

Extensive experience (at least 5 years) in engineering roles or HSSE roles with technical expertise with a proven track record of leadership and managing fast paced activities

Strong knowledge of problem principles, practices, and methodologies.

Experience in a managerial or leadership role, with the ability to lead and motivate a high-performing engineering team.

Solid understanding of project management processes and practices.

Excellent communication and interpersonal skills, with the ability to effectively communicate complex concepts to both technical and non-technical stakeholders.

Proven ability to drive innovation, process improvement, and change management initiatives.

Strong analytical and problem-solving skills.

Knowledge of relevant industry regulations, standards, and best practices.

Professional certifications, such as Professional Engineer (PE), SCEM, etc. highly desired

Please note that the above job description is a general overview and should be tailored to the specific requirements of the organization and role.

Design thinking or Lean Six Sigma is highly preferred

Outstanding team prowess

Are you equipped to set up a team to success? Are you excited by challenges? Do you like taking control of situations and seeking solutions? Can you also play to your strengths and work effectively as a team member? If yes, that’s great—the ability to bring about positive changes and follow through with them will come in handy for this role.

Engineering Manager (APAC)
HQ Platform

What this job involves:

In a Nutshell

First things first, your chief concern is to ensure a safe, compliant and more conducive work environment for our JLL teams on the ground, the client and the vendors and contractors under JLL’s purview. You will work as JLL Engineering’s second line of defence through a process of audit, training and enablement. Part of the checklist(s) you will run through are focused on ensuring just that. You will need to stay up to date to all key relevant internal and external requirements as it pertains to HSSE and Engineering. These include but are not limited to ISO 45001, 14001, 55001, 41001, country regulations and JLL minimum standard requirements as it pertains to HSSE and Engineering.

In addition, you will advise key account leaders and Engineering and HSSE leaders of each site / account on ascertaining and aligning the level of risk at sites and guiding them to form a relevant and up to date risk register as part of technical diligence representing corporate headquarters. The individual in this role will play a crucial role in driving technical excellence and innovation, and will effectively use JLL’s established assurance programs to assess risk management and quality improvement opportunities of engineering service delivery. You will need to be comfortable with solid and matrixed line reporting structures, have a keen ability to influence others and be comfortable driving for action with multiple stakeholders. This is a dynamic and highly results oriented role.

Strong Leadership, Dedicated to Results

You serve as a core representative of the organization and are expected to uphold the highest ethical and professional responsibility. You must be comfortable having candid conversations and managing discussions with more senior leaders and ground staff. You should be resilient and adaptable and seek to understand changing requirements and the best of industry standards to ensure high standards are being translated to the site. Whatever issues that you spot, you should act quickly to derive the best solution for the issue at hand collaboratively. Your input and ideas will be sought to help steer the team in directions that help make various facilities perform at its best. You intrinsically understand that the needs of clients differ and the maturity of sites is a progressive journey and will direct site and client specific plans that will grow at the needed pace. You will be supported fully by communities of expertise spanning the HSSE and Engineering disciplines.

In this role you function as a subject matter expert resource with keen technical skills and program management, relevant technical knowledge and executive presence to advice senior management. It is a requirement for you to be conversant with mechanical / civil / electrical diagrams, engineering operations and maintenance procedures and processes, safe systems of work and relevant work experience to ascertain and report on ground conditions and risk. It is highly advantageous for you to be well versed in problem solving tools. This is a fast paced role with tangible benefits and visible success indicators that requires you to optimize the talents of the varied stakeholders involved with an exciting career roadmap for the right individual. A seasoned manager, you will use the appropriate communication skills to ensure the right message is received across stakeholders of varying levels and there is no communication gap. In line with the regional nature of the role, travel is expected. Percentage of travel is highly subject to change as it is depends on the risk profile at any given time.

Duties and Responsibilities:

Provide an annual top 20 high risk sites for in – person validation and risk reduction

Provide direct inputs to ERM risk strategy for the region inclusive of executive summaries, data analysis and presentations to country and regional leadership to shape the risk profile of the individual countries.

Feed the above into the overall quality driven ERM strategy of risk mitigation

Develop HSSE and Engineering strategies and policies (as needed) to drive risk reduction

Align with senior leaders on risk categorization and profiling

Ensure escalation and rectification of key legal risks to the appropriate senior leadership

Drive awareness and adoption of the above through the Operations Council under the direction of the regional GHO

Monitor trends and legal changes to ensure that JLL provides industry best practice in the delivery of Engineering and HSSE services

Be well versed with JLL’s globally aligned audit program

Serve as an ambassador and validator of the above program as it pertains to HSSE and Engineering

Perform in – person on site audits in accordance to JLL minimum standards and local legislation focusing on whichever is stricter

Train and validate new auditors to the system to ensure consistency in audit standards and risk profiles

Collaborate with cross-functional teams, including account leaders, Quality and other stakeholders, to ensure the successful delivery of risk reduction initiatives

Conduct regular performance evaluations, identify skills gaps, and provide mentoring and training opportunities to enhance the team's capabilities.

Perform key adhoc engineering activities as may be required to support business operations

Foster a culture of teamwork, collaboration, and knowledge sharing within the engineering team and across the organization.

Sound like you? To apply you need to have:

Requirements

Bachelor's or Master's degree in Engineering (preferred) or a related field.

Relevant certifications in Occupational Health and Safety

Extensive experience (8-10 years) in engineering roles or HSSE roles with technical expertise with a proven track record of leadership and managing fast paced activities

Strong knowledge of problem principles, practices, and methodologies.

Experience in a managerial or leadership role, with the ability to lead and motivate a high-performing engineering team.

Solid understanding of project management processes and practices.

Excellent communication and interpersonal skills, with the ability to effectively communicate complex concepts to both technical and non-technical stakeholders.

Proven ability to drive innovation, process improvement, and change management initiatives.

Strong analytical and problem-solving skills.

Knowledge of relevant industry regulations, standards, and best practices.

Professional certifications, such as Professional Engineer (PE), SCEM, etc. highly desired

Please note that the above job description is a general overview and should be tailored to the specific requirements of the organization and role.

Design thinking or Lean Six Sigma is highly preferred

Outstanding team prowess

Are you equipped to set up a team to success? Are you excited by challenges? Do you like taking control of situations and seeking solutions? Can you also play to your strengths and work effectively as a team member? If yes, that’s great—the ability to bring about positive changes and follow through with them will come in handy for this role

Regional Procurement Lead

What this job involves:

General

• Comply with all procurement rule and policy.
• Develop, execute annual sourcing plan on time with good quality.
• Record all sourcing savings into Bravo system, CSTS system accordingly.
• Work closely with the JLL HQ SCMP/ operation teams to maximize the procurement benefits our Clients.
• Demonstrate continuous effort to improve procurement operations, decrease turnaround time and streamline work processes.

Bidding & procurement management

• Advise on and establish agreed procurement strategy with Client based on specific project information and Client’s standard procurement policies. Propose the preferred procurement packages and requirements.
• Establish and manage the competitive tendering and selection process.
• Identify opportunities to consolidate supplier base wherever possible to leverage on volume economies.
• Research JLL vendor’s / supplier’s capabilities, identify a pool of candidate vendors / preferred suppliers for bidding consideration.
• Prepare pre-qualification questionnaire for all potential vendors and complete the pre-qualification process and/or confirm pre-qualification conformance of existing vendors.
• Develop and agree standard contract documentation to include Client corporate standards/ guidelines and all commercial terms for the service.
• Consolidate (or manage consolidation of) the tender documentation.
• Manage the tender process including responding to any RFI.
• Evaluate bidder proposals.
• Assist in the negotiation of contracts with an optimum mix of conformity, price and quality.
• Assess the quotations submitted and nominate the bidders with which the commercial/ financial negotiations may be conducted.
• Support contract negotiations at the appropriate management level.
• Assist to negotiate contract terms, pricing and payment schedule, ensuring that the agreements with the vendors / suppliers are commercially advantageous.
• Detail commercial assessment.
• Submit and obtain relevant approvals to proceed with regard to JLL internal LoA requirements.
• Complete tender report and provide the recommendation.
• Review and approve Vendor Service Agreement submitted by site team.
• Support the operation team in vendor administration and management throughout service term.

Risk management

• Establish risk plan to identify potential risk, indicate the impact and advice on risk mitigation.
• Contingency policy management.

Post-contract management

• When requested support monitor and if required participate as key person in negotiation and settlement of all disputes between client.

Requirements：

Education /Work Experience Requirement

• Business/Commerce Degree with at least 2 years of sourcing experience working in a procurement / operations role in the corporate environment is highly desirable.
• Experienced understanding of key categories in Facilities Management.
• Strong working knowledge of Microsoft Office Programs.
• Understanding of financial evaluation and interpretation of supplier’s records and their key cost and business drivers.

Technical and Administrative Skills

• Knowledge of procurement principles and approach including category and sourcing management.
• Familiar with China contract laws and tender process.

Business Skills

• Familiar with China construction market, regulations and general practices.
• Skillful in commercial negotiations with client, contractors, consultants and authorities.
• Demonstrated analytical ability to identify and assess relevant trends

Interpersonal Skills

• Good communicator with client and vendors.
• Good Chinese and English communication skills both verbal and written.
• Ability to deal with a diverse range of personalities and work pressures.
• Ability to prioritize.
• Ability to work autonomously and make sound decisions when required.
• Strong Organizational skills.
• Ability to deal with multiple tasks and work towards and achieve tight deadlines.
• Strong attention to detail.
• Ability to handle high workload.
• Ability to follow-up with suppliers (via phone and email).

Regional Business Operations Lead

Position Overview
We are seeking an experienced and dynamic Senior Director of Account Business Operations to join our team, focusing on driving strategic initiatives and managing a high-performing, multi-functional team providing facilities management services for our Asia Pacific global technology client. This role is crucial in enhancing client relationships, delivering exceptional service, and achieving key performance indicators. If you are passionate about fostering partnerships, leading transformative programs, and possess strong commercial acumen, we want to hear from you!

Key Responsibilities

• Client Relationship Management
  Proactively cultivate and nurture strong partnerships with key client stakeholders to ensure alignment and satisfaction.
  Collaborate closely with the client to translate their Objectives and Key Results (OKRs) into actionable, results-driven programs and initiatives.
  Collect and analyze client feedback to continuously improve service delivery and maintain high-quality standards.
• Program Development and Management
  Shape and implement a comprehensive program management strategy that leverages best practices, tailored to meet the unique needs of the account.
  Work in tandem with account Subject Matter Experts (SMEs) to develop and execute innovative regional programs in areas such as program management, communications, business insights, vendor management, procurement, governance, performance management and transformation.
  Act as a key liaison between account SMEs and the wider account team to ensure seamless service delivery and operational excellence..
  Oversee the “Engine Room,” a dedicated transformational team focused on optimizing processes and driving continuous improvement, enabling operations teams to concentrate on core service delivery.
• Team Leadership
  Lead and inspire a diverse team of 20 SMEs, ensuring they are equipped with the tools and personalized support needed to excel in their roles.
  Foster an environment of open communication and cross collaboration, encouraging team members to share ideas and contribute to collective goals.
  Utilize your leadership acumen to influence and motivate the broader operations team, driving impactful results.
• Strategic Planning and Execution
  Lead and champion strategic initiatives that align with both client objectives and account goals, driving long-term success.
• Contract Governance and Administration
  Serve as the primary governance and contract administrator, ensuring all contractual obligations are met.
  Rigorously monitor compliance with contractual obligations while striving to exceed Key Performance Indicators (KPIs).
  Maintain robust scoring mechanisms for strategic KPIs that incentivize high performance and transparency.
  Uphold a comprehensive governance and reporting framework, ensuring accountability and transparency.
  Ensure ongoing maintenance of the master service agreement and local country agreements, aligned with JLL standards.

Required Skillsets

• Client Focus & Relationship Management
  Demonstrated ability to effectively engage with a wide range of stakeholders, including JLL and client executives, to build trust and foster collaboration.
  Strong conflict resolution skills, with a proven ability to navigate complex situations while balancing client needs with organizational objectives.
  Professional and proactive approach to customer service, with a commitment to delivering exceptional stakeholder engagement experiences.
• Leadership and Team Development
  Proven track record of effectively leading and developing high-performing teams, fostering an inclusive and motivating work environment.
  Experience in promoting a culture of collaboration, constructive feedback, and continuous professional development among team members.
  Ability to coordinate activities across multiple functions and departments to achieve operational success and drive team synergy.
• Program Management & Organizational Skills
  Exceptional planning and organizational skills, with the ability to prioritize competing tasks and meet tight deadlines in a fast-paced environment.
  Flexibility and adaptability to navigate rapidly changing circumstances and address complex issues as they arise.
  Strong aptitude for managing multiple projects simultaneously while maintaining a focus on quality and detail.
• Problem Solving & Strategic Thinking
  Resourceful and innovative thinker, skilled at navigating ambiguous situations in a dynamic and evolving business landscape.
  Strong analytical capabilities, with a proven ability to develop and implement long-term, strategic solutions that drive value.
  Open to exploring new ideas and challenging the status quo, fostering a culture of continuous improvement and innovation.
• Communication & Interpersonal Skills
  Excellent verbal and written communication skills, with the ability to convey complex information clearly and persuasively.
  Proficient in writing and interpreting contracts, ensuring all stakeholders are aligned and informed.
  Strong attention to detail, ensuring that all outputs are consistently high quality and meet organizational standards.

Qualifications

• 10+ years experience in facilities, property management, consulting or a related field with a strong background in client relationship management and program execution.
• 5+ years experience in a diverse leadership role.
• Bachelor’s degree in a relevant discipline or equivalent experience/certification preferred.
• Proven ability to lead large-scale business operations across multiple countries in the Asia Pacific region, demonstrating cultural sensitivity and adaptability.

Join us to shape and drive exceptional client experiences while leading a dynamic team in a collaborative environment. Your leadership will make a tangible impact on our operations and client satisfaction!

Risk & BCP Analyst (Corporate Real Estate)

Work Dynamics

Business Function

The Corporate Real Estate team supports real estate services for one of Singapore largest bank across the region including portfolio management, lease management, fit-out works, maintenance works. This role will support the real estate team's Operational Risk and Business Continuity Management.

Responsibilities

Risk, Compliance & Control

• Consolidate inputs from the stakeholders, prepares and submits Risk reports as required by different departments.
• Work with stakeholders to perform review of risk events, root cause analysis and ensures measures are implemented to mitigate risk and impact.
• Assist in preparation of Risk Report with analysis and trending to update management.
• Deliver Risk & Control related initiatives as required.
• Identify trends and any systemic issues/emerging risk trends, and to highlight key risk insights and actionable areas requiring focus in managing risk & control across units and locations
• Assists in audit checks, co-ordinate Audit exercise and inputs into system.
• Co-ordinate with stakeholders to maintain and update the real estate team's Operation Handbook and SOP document. Assist in the communication of Policy/Standards/Guides roll-out, Operation Handbook/SOP updates and deviation management of approved processes,
• Conduct risk & control training to raise staff risk awareness.
• Maintain and update Risk & Control share point.

Business Continuity Management

• Co-ordinate with stakeholders in reviewing the Unit’s Business Continuity Plans; prepares and submits the related reports in line with the unit’s recovery strategy.
• Plan and deliver the required Unit BCP related exercises and reports.
• Proactively identify gaps in the BCP plans, emerging threats and work with the relevant parties to ensure that the unit BCP plan addresses the prevailing threats and effectively address the risk of business interruption.
• Co-ordinate and participate in the BCP/Pandemic/Cyber Threat/Tabletop simulation exercises with backup teams and Group Business Continuity Management team.

Unit Workplace Safety & Health

• Cascade, reports and update on Unit’s workplace safety and health issues.
• Co-ordinate with the relevant parties to conduct risk assessment, risk control and safe work procedures for unit where required.
• Conduct annual unit workplace safety and health checks and RCSA for workplace safety and health.

Requirements

• Has a ‘can-do’ attitude
• Minimum 1-2 years relevant working experience and preferably with an understanding in Real Estate Management, Leasing, Project Management and Facility Management framework.
• Meticulous and consistently able to gate-keep and house-keep information in an organized manner at all times
• Proficient in Microsoft software eg: excel/powerpoint/etc, data manipulation and analysis.
• Good communication and interpersonal skills.
• Ability to problem solve, with analytical skills and think out-of-the-box to proactively identify key risk issues and trending.
• Independent self-starter with ability to multi-task and deliver works timely.

• Prepare full sets of accounts, financial statements and assist in audits when necessary.

• Liaising and attending to clients.

• Prepare accounting schedules for audit and financial statements preparation.

• Liaise with auditors in preparation of clients' financial accounts;

• Assist in managing clients' accounting deadlines;

• Ensure accounting deadlines are met;

• Assist with GST preparation;

• Attending to finance function at client's office;

• Handling courier, postage and banking duties;

• Procurement of office supplies;

• Digitization of documents and correspondences;

• In charge of office maintenance;

• Maintain and update client database