Job Description:

• Attend technical meeting/site meetings with consultants, and provide technical solutions
• Study drawings and coordinate architectural works with the consultants and sub-contractors to resolve any technical / site issues
• Ensure architectural works are carried out according to specifications / drawings
• Inform Project Director / Project Manager on any technical / site problems pertaining to architectural works;
• Supervise the progress of architectural works on site
• Coordination of sub-contractor's architectural work and ensuring the work is on schedule

Requirements:

• Minimum Diploma in Civil Engineering / Architect or equivalent
• 5 years relevant working experience in Architectural coordination
• Excellent written and verbal communication skills

Job Description

• Responsible for managing a team of Architectural coordinators and BIM Modellers in the design and coordination works;
• Attend technical and site meetings with consultants;
• Study Architectural drawings and coordinate Architectural works with the consultants and sub-contractors to resolve any technical / site issues;
• Architectural planning, coordination with consultants and document control such as monitoring of sample submission, approval status of drawing
• Coordinating, organizing and preparing construction and architectural documents and drawing
• Ensure Architectural works are carried out according to specifications / drawings;
• Inform Project Director / Project Manager on any technical / site problems pertaining to Architectural works;
• Supervise the progress of Architectural works on site;
• Coordination of sub-contractor's Architectural work and ensuring the work is on schedule.

Requirements

• Degree in Architecture/Building
• 5-8 years’ of working experiences in main contractor companies preferably in large scale commercial projects
• Highly motivated and independent with excellent team spirit and communication skills Excellent written and verbal communication skills
• Understand in Autocad/ BIM/ construction drawing/ architectural drawings

Addition & Alteration Project Engineer

Working Days & Hours: 5.5 / 6 days | Mon-Sat: 8am to 6pm
Working Location: Islandwide
Salary Range: $4000-$5000

Job Responsibilities:

• Manage the transmission of documents and drawings to the client and subcontractor to ensure the updated drawings are issued.
• Prepare method of statement and work procedure
• Conduct weekly or monthly meeting with sub-contractors to update progress of work
• Ensure quality of work is achieved and all government and safety regulation are complied
• Oversee drawing management and control of technical documentation
• Manage procurement of resources, monitor and control material usage on site to avoid unnecessary wastage or wrongly usage.
• Assist the Project Manager or Senior Project Engineer in co-ordination with consultants on change order issued and liaise closing with the Quantity surveyor by providing necessary supporting documents on the change order
• Organize labor, equipment and material for day to day site activities
• Carry out material receiving inspection and maintaining material record. All delivery order are to be return to office for record
• Prepare daily and monthly progress report, perform and maintain inspection record.
• Any other duties assigned

Job Requirement:

• Relevant Experience
• Degree Holder in Civil Engineering / Construction Management or its equivalent

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Position: HR Executive

• Monday-Friday (9.00 - 6.00pm)
• Address: Kallang
• Salary : $3,400 - $3,800

Requirement:

• Minimum 5 to 7 years of experience in full spectrum of Human Resources function
• Familiarity with Singapore employment laws and regulations
• Process at least Diploma/Bachelor’s degree in Human Resources, Business Administration, or related disciplines

Job Scope:

HR Planning

• Work closely with managers and supervisors to understand individual team needs and challenges with respect to skills and resources.
• Maintain a close understanding of the team structure, in order to provide support and advice in times of people and business change.
• Emphasize productivity improvement for business profitability.

Recruitment

• Utilize effective recruitment and selection strategies.
• Develop innovative and creative alternatives to identify potential candidate pools.
• Work with managers to ensure that suitable internal or external candidates are recruited for specific positions as required.
• Maintain a clear pathway for internal recruitment and promotion.
• Maintain internal communication of vacancies and appointments.
• Maintain candidate pool records for future reference.

Onboarding

• Execute all new employee records including Employment Agreements, signed position descriptions and employee handbook.
• Follow through on new appointments to receive the appropriate induction program, coordinated by respective manager.
• Ensure probation reviews are completed for all new employees with a confirmation period.

HR Systems

• Ensure all employee records are maintained including any changes to employment agreements, documented salary review, promotion and updated signed position descriptions.
• Maintain personal file records with respect to skills and training undertaken by the employee.
• Ongoing legal compliance with the relevant legislation including right to work and visa validity.
• Monitor time and attendance records and identify any concerns at an individual or team level.

Employee Development

Work closely with Managers and employees in target teams to:

• Identify standout performers with potential for career advancement.
• Map career path options for all employees.
• Identify gaps in skills matrix, and offer solutions (training, secondment, etc.).
• Support senior managers to implement development plan for team leaders and supervisors.

Learning & Development

• Work with the team manager and HOD to identify annual training needs analysis.
• Coordinate delivery of training programs.
• Implement company wide L&D programs around the key themes of leadership development, effective management practice, communication excellence and teamwork.

Management Support

• Support and foster a management culture of accountability and performance.
• Ensure position descriptions and standard operation procedures are in place at all times.
• Ensure that managers are on track with annual performance appraisals for all employees.
• Manage employee feedback (formal and informal systems).
• Support the manager to address and resolve productivity and team performance concerns.
• Ensure any potential serious grievance is promptly communicated to appropriate management, and best practice handling of the situation follows policy and procedure.
• Actively promote safe work practices and compliance with all designated policies.

Disciplinary & Termination

• Ensure Code of Conduct policies and processes are applied consistently and fairly.
• Address formal disciplinary issues and termination whenever necessary.

Compensation & Benefits

• Utilize external resources, candidate interviews, employee surveys and exit interviews to maintain clear understanding of market remuneration in line with employee capability and role requirements.
• Ensure managers have clear understanding of market remuneration as pertains to their team.

Privacy and Data Security

• Ensure all personnel, payroll and other files are secured at all times.
• Uphold complete confidentiality and data security.

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Position: Operation Administration Executive

• Working days & hour: 5 days, Mon- Thur (9am-5pm), Fri (8am-4:30pm)
• Location: Gul Drive (west area)
• Salary: $2700 - $3200

Requirement:

• At least 1 year experience as admin in construction industry

Key Job Responsibilities:

• Assist the Head of Operations and Assistant Head of Operations Administrations in all daily tasks and matters in the Operations Department.
• Coordinate with Operations Department and Sales & Marketing Department in project executions, including processing customer purchase order, creating delivery orders and return forms, arranging equipment testing and maintenance, as well as responding to customer requests, clarifications and resolving any issues with customers as soon as possible.
• Prepare and submit tax invoices, progress claims and statement of accounts to customers as well as following up with customers on receivable and final accounts for completed projects.
• Liaise with vendors to support project executions and verify vendor invoices against tasks completed before submitting to Accounts Department for timely payment to vendors.
• Perform asset, inventory and financial reconciliation with Accounts Department and generate monthly reports for Management.
• Use Enterprise Resource Planning system to complete daily tasks and assist in the implementation and improvements of the system.
• Ensure procedures, products and services rendered comply to Company policies, government regulations and ISO standards.
• Maintain historical records for annual accounting and ISO audits.
• Undertake additional tasks and responsibilities when required or as instructed

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Responsibilities:

• Coordinate and monitor M&E work progress at site including periodical site inspection and attending meetings during course of construction of project
• Proven problem solving and achievements M&E work progress according to the work schedule
• Site supervision and able to coordinate well with sub-contractors, RE and RTO

Requirements:

• Candidate must at least a Diploma in Electrical/Mechnical Engineering or equivalent
• Min 3 year relevant experience in the related field for this position
• Be able to work independently with minimum guidance
• Good team player, keen desire to learn, contribute, advance and progress with the company

Responsibilities:

• Lead and supervise work closely with subcontractors within the scheduled timeline
• Ensure subcontractors execute their works accordingly to the industrial standards and contract specifications
• Assist in project defects and rectifications
• Any ad-hoc duties as assigned

Requirements:

• Possess Minimum a Certificate in Building Supervision or relevant discipline
• Experience in HDB BSC Operation would be an advantage
• Effectively bilingual in English and Mandarin (in order to handle queries and feedbacks from Mandarin-speaking residents/associates in regards with the maintenance matters)

Job Description

• Handing full set of accounts including GST RETURNS, Tax matters and audit matters
• Oversee daily operations
• Preparing monthly financial reports, audit schedules and variance analysis
• Perform Bank Reconciliation
• Monitoring of Cash Flow
• Assisting in annual budget and forecasting process
• Experience in preparing government statistic board surveys
• Credit control and receivables management
• Liaise with external auditor and tax advisors on accounting matters
• Ensuring accounting operations are carried out according to internal SOP (Filing, data entry, etc)

Requirements

• Diploma/Degree in Accountancy/ACCA or equivalent
• Min 3 years of full set of accounts experience
• Preferably with Real Estate Exprience
• Proficient in Microsoft Excel
• Team player with initiative, willing to learn, positive working attitude

Job Description

• Processing payment and prepare cheque
• Supporting Accountant in data entry and information gather for reports purpose
• Record financial transactions, including accounts payable, accounts receivable, and general ledger entries
• Process and verify invoices, match them with purchase orders and delivery receipts, and ensure timely payment to vendors
• Assist in preparing financial reports, including balance sheets, profit and loss statements, and cash flow statements
• Review and process employee expense reports, ensuring adherence to company policies and verifying supporting documentation
• A/R, A/P transactions
• Any other ad-hoc work instructed by superior for account related matters

Requirements

• Min Diploma in Accountancy
• Accounting knowledge is necessary
• AT least 1-year experience
• Proficiency in using accounting software and Microsoft Office applications
• Strong attention to detail and accuracy in data entry and financial records
• Excellent organizational and time management skills
• Ability to work collaboratively in a team environment
• Basic understanding of financial regulations and compliance

Responsibilities:

• Assist the project manager with on and off site meeting pertaining to the technical issues
• Responsible for submission of Architectural samples, shops drawing and other related documents to the consultants or authorities
• Coordinate and monitor work progress at site including periodical site inspection and attending meetings during course of construction of project
• Proven problem solving and achievements work progress according to the work schedule
• Site supervision and able to coordinate well with sub-contractors, RE and RTO

Requirements:

• Candidate must at least a Bachelor’s Degree, Post Graduate Diploma in Civil Engineering or equivalent
• Min 3 years relevant experience in the related field for this position
• Be able to work independently with minimum guidance
• Good team player, keen desire to learn, contribute, advance and progress with the company

Job Description:

• Planning and coordinating Public Relation programme for the project
• Handle enquiries and feedback pertaining to the project, to work closely with the relevant parities such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities
• Dealing with requests and complaints from the public
• Overall in-charge and responsible for the internal and external publication and communication issue
• Working closely with all contractors and take proactive measures in mitigating all complaints arising from the construction activities
• Filing and maintain up-to-date file records to enable quick retrieval
• Provide administrative support assistance and other ad-hoc jobs if required

Job Requirements:

• GCE 'O'/'A' Level with 1 to 2 years of public relations experience, preferably in building trade as BSC supervisor
• Good communication & interpersonal skills

Responsibilities:

• Assist the project manager with on and off site meeting pertaining to the technical issues
• Responsible for submission of Architectural samples, shops drawing and other related documents to the consultants or authorities
• Coordinate and monitor work progress at site including periodical site inspection and attending meetings during course of construction of project
• Proven problem solving and achievements work progress according to the work schedule
• Site supervision and able to coordinate well with sub-contractors, RE and RTO

Requirements:

• Candidate must at least a Post Graduate Diploma in Civil Engineering or equivalent
• Min 5 years relevant experience in the related field for this position
• Be able to work independently with minimum guidance
• Good team player and willing to learn and contribute

JOB DESCRIPTION

• Handle general admin tasks (phone calls, office stationery, office maintenance, attendance checking on the time management system)
• Prepare and manage staff and project petty cash claim
• Provide clerical & administration support to project team
• Filing and maintain up-to-date file records to enable quick retrieval
• Other ad-hoc duties assigned by the management

JOB REQUIREMENT

• GCE 'O' level
• Min 2 years' experience in main contractor compaines
• Proficient in Microsoft Office
• Excellent interpersonal communication ability
• Possess positive attitude towards work and team oriented
• Able to start work in a short notice period
• 5.5 days work week

Responsibilities:

• Report to the Project Manager / Site Manager for arrangement of site work
• Coordinate and oversee all Structural / Architectural works on site
• Monitor and coordinate the works with subcontractors and handling suppliers and sub-contractors problem on site
• Coordinate the inspection works by Resident Engineer and Clerk of works
• Responsible for planning, programming and monitoring of work progress on site
• Liaison with client’s representative, relevant authorities and consultants for the execution of work
• Ensure site safety and carry out safe work procedures to control risk

Requirements:

• Min Diploma in Civil Engineering, Building Architecture or related field
• Min 3 years of working experience in residential building projects
• Familiar with BCA CONQUAS and Quality Marks assessment and Safety aspects in the construction industry

Responsibilities:

• Manage construction activities and progress independently
• Able to understand structural drawing, specifications and requirements
• Supervise structural/architectural works, co-ordinate with client's representatives
• Supervise and lead a team of workers and sub contractor to perform on site work
• Resolve design site problems encountered during the construction period
• Ensure the quality of work
• Responsible for implementing the work plan of the Project Manager
• Prepare daily progress report and work schedule
• Oversee quality control and safety and health matters on site
• Attend project meetings
• Other ad-hoc tasks within the Manager’s capability

Requirements:

• Min Bachelor's or Diploma in Civil Engineering or equivalent
• Min 5 years of working experience in the related field is required for this position
• Good communication skill and able to interact with all level of staff
• Good team player, keen desire to learn, contribute, advance and progress with the company

Role:

Quantity Surveyor (Project / Construction / Up to $5000)

Interested applicants can send your resume to [email protected] and allow our Consultants to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

• 5 Days ; 8.30am - 6.00pm (Mon - Fri)
• Working location: Site at Bedok // HQ at AMK (Go there for tentatively one month then come to HQ to work, occasionally go back to site for meeting. Candidate must be willing to travel)
• Salary : $3.5K - $5k

Requirements:

• Must possess at least a Diploma in construction related field
• Those with a Diploma or Degree in electical engineering will be an added advantage
• At least 2 to 3 years’ of hands-on working experience and proven track record
• Preferably with relevant work experience in the construction industry

Job Responsibility:

• Variation works
• Preparation of Letter of Award
• Preparation of payment claims
• Issuing payment response
• Any other works as and when assigned

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

Property Officer

Working Days & Hours: 5.5 days | Mon-Fri: 9am to 5pm | Alt Sat: 9am to 12.30pm
Working Location: Dalia Park (nearest MRT Tampines East)
Salary Range: $2600-$2900

Job Responsibilities

• Providing operational support to clients, and to site team.
• To assist the Reporting Officer in the operation and administrative works:
• Updating work schedule;
• Renewal of licenses with government and statutory board;
• Process enquiries/ feedback and remain highly contactable for clients.
• Defect list and fixing date of inspection and closing summary of defect list and appointment dates.
• Process security pass, access card/carpark, bicycle label.
• Process deposits and refunds.
• Follow quality assurance procedures including cleaning, security, repairs, maintenance, painting, air-conditioning, fire-protection, lifts and emergency procedures.
• Ensure compliance of PDPA when developing and implementing. policies and processes for handling personal data.
• Ensure the cleanliness of the estate daily.
• Conduct scheduled checks and inspection, escalate irregularities to management and to clients.
• Review and recommend replacement/improvement plans for managed sites.
• Ensure building statutory requirements are complied.
• Provide essential customer service support to the residents and owners.

Job Requirements

• Relevant Experience
• Diploma in Building & Estate Management / Building Services or equivalent

Tan Jia Jun | REG No: R23112681
The Supreme HR Advisory Pte Ltd | EA No: 14C7279

• Lead the tender team to prepare tender submission for new building construction projects.
• Handle tender works and provide the directions on planning, construction technique, quality of tender submission documents, risk and issue management, tender price negotiation with suppliers and subcons for finalization.
• Check tender documents, scope of works, checking the feasibility for qualification, financial criteria.
• Manage the presentations, risk matrix, information to top management to get approval for bidding.
• Prepare technical & commercial bids as per the tender requirements.

Requirements:

• Degree in Civil Engineering recognised by the PE Board.
• At least 7 years as a Project Manager experience in tendering of new Building Construction Projects in Singapore for Mega Projects.
• Strong knowledge in all aspects of construction projects including budgeting, and scheduling and able to understand project implications.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740

Our client is a leading real estate management group headquartered in Singapore specializes in space optimization, facilities management, and logistics services, providing integrated solutions to enhance property value and efficiency across Southeast Asia.

• Oversee and facilitate all tenancy and agreement processes, including invoice generation and sales report updates.
• Review and assess agreements and contracts for compliance and accuracy.
• Communicate effectively with landlords and tenants regarding tenancy-related issues.

Requirements:

• Diploma in Building & Property Management/Business Administration or equivalent.
• At least 2 years of Contract Management experience in Real Estate/Property industry.
• Capable of working under pressure in a fast-paced environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Position: HR Executive (ERP System)

• Working days & hour: 5 days, Mon- Thur (9am-5pm), Fri (8am-4:30pm)
• Location: Gul Drive (west area)
• Salary: $3300 - $4000

Requirement:

• Familiar with ERP System
• Prefer relevant experience working in construction industry

Key Responsibilities:

• Assist the Head of Human Resource in all daily tasks and matters in the Human Resource Department.
• Manage full spectrum of HR functions, including recruitment and orientation, training, payroll and IR8A submission, work pass and Man Year Entitlement application, dormitory arrangement, incident reporting, medical, insurance and work injury claims, employee profiles and leave management, overseas deployment, promotions and resignations.
• • Coordinate with Operations Department in project executions, including fulfilling manpower requirements, site registrations, inductions, swab test registration.
• Implement HR-related programmes and policies, apply for HR-related certifications and grants, establish internships and industrial attachments with educational institutions, participate in recruitment fairs and organise Company events.
• Perform asset, inventory and financial reconciliation with Accounts Department and generate monthly reports for Management.
• Use HR and payroll software as well as Enterprise Resource Planning system to complete daily tasks and assist in the implementation and improvements of the systems.
• Ensure procedures, products and services rendered comply to Company policies, government regulations and ISO standards.
• Maintain historical records for annual accounting and ISO audits.
• Undertake additional tasks and responsibilities when required or as instructed.
• Experience with MOM EPOL/WPOL, HR and/or payroll software.

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• Handle and prepare tender submission for M&E works.
• Responsible for interpretation of specifications, compliances, terms and conditions, drawings and any other relevant document.
• Prepare tender clarifications, investigation of clarification response by communicating with relevant stakeholders.
• Assist in the presentation slide, technical write up for tender interview and attendance of tender interview.
• Suggest Value Engineering solution for MEP works and any other business, if required in the tender.

Requirements:

• Degree in Mechanical/Electrical Engineering
• At least 7 years in tender preparation and site management experience in Building Construction Projects.
• Good knowledge in M&E works, planning capability and authorities’ compliance.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740

• Overall, responsible for the quantity surveying activities, ensuring accurate cost estimation, cost control, and cost management throughout project.
• Prepare and check Bills of Quantities, cost estimates, and tender documents.
• Give expert advice on cost-related matters to project teams, ensuring adherence to budgetary constraints.
• Liaise with project managers, engineers, and other stakeholders to identify cost-saving opportunities and recommend value engineering solutions.
• Perform regular cost assessments and prepare reports detailing project cost performance, variations, and potential risks.
• Evaluate and negotiate subcontractor and supplier contracts, ensuring favorable terms and conditions.

Requirements:

• Degree in Quantity Surveying or equivalent
• At least 7 years as a QS Manager experience in Building Construction/Hospital Building Project.
• Good knowledge of quantity surveying principles, cost estimation techniques, and cost control procedures.
• Able to read and interpret structural drawings.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740

Property Officer

Working Days & Hours: 5.5 days | Mon-Fri: 9am to 5pm | Alt Sat: 9am to 12.30pm
Working Location: Dalia Park (nearest MRT Tampines East)
Salary Range: $2600-$2900

Job Responsibilities

• Providing operational support to clients, and to site team.
• To assist the Reporting Officer in the operation and administrative works:
• Updating work schedule;
• Renewal of licenses with government and statutory board;
• Process enquiries/ feedback and remain highly contactable for clients.
• Defect list and fixing date of inspection and closing summary of defect list and appointment dates.
• Process security pass, access card/carpark, bicycle label.
• Process deposits and refunds.
• Follow quality assurance procedures including cleaning, security, repairs, maintenance, painting, air-conditioning, fire-protection, lifts and emergency procedures.
• Ensure compliance of PDPA when developing and implementing. policies and processes for handling personal data.
• Ensure the cleanliness of the estate daily.
• Conduct scheduled checks and inspection, escalate irregularities to management and to clients.
• Review and recommend replacement/improvement plans for managed sites.
• Ensure building statutory requirements are complied.
• Provide essential customer service support to the residents and owners.

Job Requirements

• Relevant Experience
• Diploma in Building & Estate Management / Building Services or equivalent

Tan Jia Jun | REG No: R23112681
The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Job Responsibilities

Oversee all accounting operations, including accounts payable, accounts receivable, general ledger, and inventory accounting.

Prepare and analyse monthly management reports for the Group and All entities

Ensuring timely and accurate processing of invoices and collections

Review monthly vendor reconciliations and process vendor payments.

Ensure timely and accurate processing of transactions and maintenance of accurate financial records.

Monitor and manage day to day banking functions for smooth flow of operations.

Ensure compliance with local tax regulations, including the preparation and submission of GST and other statutory filings.

Coordinate and manage internal and statutory audits, liaising with external auditors to ensure timely and efficient audit processes.

Implement and maintain strong internal controls to safeguard company assets and ensure compliance with company policies.

Lead and mentor the finance and accounting team, providing guidance, training, and support to enhance their skills and performance.:

Identify areas for process improvement within the finance and accounting functions.

Qualifications and Skills:

• Bachelor’s degree in Accounting, Finance, with Professional accounting certification preferred.
• Minimum of 5-7 years of experience in a similar financial control role, preferably within the EPC industry.
• Strong knowledge of local accounting standards, tax regulations, and compliance requirements.
• Proficient in accounting software and Microsoft Office applications, particularly Excel.
• Excellent analytical and problem-solving skills.
• Supervisory of 2-3 team members would be preferred.
• Ability to work under pressure and meet tight deadlines.

Interested candidates who wish to apply for the advertised position, please clock on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

#SGUnited

We are looking for a dedicated and personable Service Operator to join our team. As a Service Operator, you will be the first point of contact for our guests over the phone, ensuring that their requests and inquiries are handled efficiently and with the utmost professionalism. This role is crucial to delivering the exceptional guest experience Mondrian Singapore Duxton is known for.

Key Responsibilities:

• Answer all incoming calls promptly and professionally, directing them to the appropriate departments or handling guest requests directly.
• Process guest requests, such as room service, housekeeping, or maintenance needs, and ensure timely follow-up and resolution.
• Provide accurate information about hotel facilities, services, and local attractions to guests.
• Manage internal communication between departments to coordinate and fulfill guest needs seamlessly.
• Record and log guest requests and any service issues, ensuring clear communication and efficient solution.
• Handle emergency calls and follow hotel protocols to ensure guest and staff safety.
• Assist with wake-up calls and other routine guest service requests.
• Uphold hotel standards in all interactions to ensure a positive and welcoming guest experience.

Qualifications:

• Experience: Previous experience in a customer service role; experience in hospitality or hotel services is a plus.
• Communication Skills: Strong verbal communication skills in English; additional languages are an advantage.
• Technical Skills: Familiarity with hotel phone systems and property management systems is helpful.
• Customer Service: Friendly, patient, and committed to providing exceptional guest service.
• Problem-Solving: Ability to handle guest inquiries or issues calmly and efficiently.
• Team Player: Work collaboratively with all hotel departments to meet guest needs.
• Flexibility: Willing to work in shifts, including weekends, nights, and holidays.

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.