• Answer and process all incoming calls via the switchboard, transferring the call to the relevant individual.
• Accurately record and promptly relay oral and written messages.
• Welcome and assistant callers and direct visitors in a professionals manner.
• Follow correct procedures, instructions and protocols.
• Provide general office administrative support and assisting in recruiting, including employee onboarding and application of any applicable work passes.
• Responsibility for ensuring all meeting rooms are set up correctly for each external meeting with adequate supplies of notebooks ,pens and refreshments and are cleared and tided after each meeting.
• Assist with MS teams/conference call set ups.
• Coordinate all seminars and conferences with the Business Development team.Make travel arrangements, organise visaa and transfers.Manage and update database.
• Provide other administrative duties.

• Possess a recognized degree in Civil Engineering with at least twenty years of post-graduation relevant experience and of which at least five years as a Project Director in building projects.
• Provide advice and guidance to Project Managers.
• Monitor and certify payments to suppliers and sub-contractors.
• Ensure sufficient resources for the project team in terms of organization structure/staffing, project financing and machinery investment/rental.
• Resolve any issues that the Project Manager cannot resolve
• Determine staffing and suitability of key personnel in the Project Team, namely Project Manager and Deputy Project Manager.
• Provide technical and engineering support to the Project Managers.
• Identify and assess any foreseeable risks arising from the workplace or work processes.
• Take reasonably practical measures to eliminate any foreseeable risk to any person at the workplace.
• Ensure safe work procedures are implemented to control risks.
• Represent the Organization on important issues pertaining to the project.
• Attend project meetings with clients and consultants.

Job Description & Requirements:

• Materials ordering and budget tracking on quantities for main materials (e.g rebars, tiles).
• Measurement, payment response, and evalustion of VO for the subcontractor.
• Measurement and VO submission to Client / Consultants.
• Ensure meticulous assessment of cost for all VO works.
• Advising project team on contractual rights.
• Source for suppliers / subcontractors and generate quotation reports.

Job Requirements:

• Diploma or Degree in Quantity Surveying.
• Minimum 2 years of relevant working experience in the Construction industry.
• Knowledge in PSSCOC and SIA.
• Good team player.
• Good communication and negotiation skills.

A). Safety Coordinator Role

1. Must have at least 5 years Pharmaceutical & clean room working environment experience

2. Must have driving licence (Class 3) with experiences

3. Develop, implement and monitor Occupational Health and Safety Programs, Procedures & Safety Management System

3. Prepare and Submit Method Statement & Risk Assessment (MSRA) for routine activities to get approval from Clients including Lifting plans.

4. Prepare and conduct daily Toolbox meeting, weekly/monthly safety meetings and record all the minutes of meetings.

5. Conduct In-house safety training to the employees & organize safety campaign to promote the safety, health & environmental awareness for all employees

6. Arrange daily work for safety workers and supervise a team of safety workers for safety provision

7. Arrange for employees to undergo necessary safety-related training as well as medical checks to comply with all statutory requirements on occupational safety and health.

8. Manage of day-to-day smooth operations for safety matters

9. Assist & evaluate in auditing of safety management system

10. Conduct Site Inspections. Identify and assess any foreseeable risk, unsafe conditions or unsafe work practices carried out at the workplace.

11. Liaise closely with Client to align the safety matters.

12. Monitor and supervise site operations to ensure the works on site are carried out in a safe manner and in compliance with statutory requirements

13. Assist to Investigate all incidents, dangerous occurrence or occupational disease that occur at site, submit accident reports and recommend to Management corrective actions to prevent recurrences

14. Conduct Permit to work training for Permit Applicants

15. Apply/assess PTW for WSHE works and ensure work carried out is in accordance with WSH requirements.

16. Update and brief SDS to workforce

17.Follows all safety regulations and precautions, ensuring safe practices are adopted and maintained on-site.

B. Site Supervisor Role

01. Able to communicate to all levels and attend site meetings including every morning safety meeting with all the workers on a daily basis.

02. To carry out supervisory roles in day-to-day site activities including taking care of workers.

03. Ensure all works are carried out within schedule and maintains the required quality.

04. To liaise with Clients and other contractors to ensure smooth operation.

05. Maintaining an accurate record of construction employee attendance.

06. Checking and ensuring all plans and works are accomplish as per specifications/contract.

07. To ensure proper handover of projects to client.

• Possess a recognized degree/diploma in Engineering – Environmental/Health/Safety.
• At least 10 years’ experience as WSHO/ECO.
• Provide WSH enforcement support to the Project Team.
• Identify and assess any foreseeable risk arising from the workplace or work processes.
• Recommend / take reasonably practical action to eliminate any foreseeable risk to any person who is at work in that workplace.
• Ensure safe work procedures are implemented to control risk.
• Recommend reasonably practical measures to minimize the risk.
• To enter, inspect and examine at any reasonable time the work place.
• To inspect and examine any machinery, equipment, plant, installation or article in the workplace.
• To enforce site safety practices.
• To organize safety & health awareness program for the site.
• To conduct site safety & health audit.
• To conduct site safety & health meeting and prepare reports for relevant parties.
• To prepare hazard analysis reports.
• To prepare safety & health management programmes and ensures effective implementation.
• To inspect and examine workplace records, certificates, notices and documents kept or required to be kept under the WSHA.

• Possess a recognized degree in Civil Engineering with at least ten years of relevant experience.
• Lead the Project Team.
• Manage the budget and cash flow of the project.
• Ensure the quality of all works to reach the desired CONQUAS score.
• Ensure workplace safety, health and environment.
• Lead the project team in various tender and project management activities.
• Perform project, workforce and material planning.
• Coordinate with clients, consultants, suppliers, sub-contractors and other stakeholders.

We are looking for a dedicated and personable Service Operator to join our team. As a Service Operator, you will be the first point of contact for our guests over the phone, ensuring that their requests and inquiries are handled efficiently and with the utmost professionalism. This role is crucial to delivering the exceptional guest experience Mondrian Singapore Duxton is known for.

Key Responsibilities:

• Answer all incoming calls promptly and professionally, directing them to the appropriate departments or handling guest requests directly.
• Process guest requests, such as room service, housekeeping, or maintenance needs, and ensure timely follow-up and resolution.
• Provide accurate information about hotel facilities, services, and local attractions to guests.
• Manage internal communication between departments to coordinate and fulfill guest needs seamlessly.
• Record and log guest requests and any service issues, ensuring clear communication and efficient solution.
• Handle emergency calls and follow hotel protocols to ensure guest and staff safety.
• Assist with wake-up calls and other routine guest service requests.
• Uphold hotel standards in all interactions to ensure a positive and welcoming guest experience.

Qualifications:

• Experience: Previous experience in a customer service role; experience in hospitality or hotel services is a plus.
• Communication Skills: Strong verbal communication skills in English; additional languages are an advantage.
• Technical Skills: Familiarity with hotel phone systems and property management systems is helpful.
• Customer Service: Friendly, patient, and committed to providing exceptional guest service.
• Problem-Solving: Ability to handle guest inquiries or issues calmly and efficiently.
• Team Player: Work collaboratively with all hotel departments to meet guest needs.
• Flexibility: Willing to work in shifts, including weekends, nights, and holidays.

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

• Possess a recognized degree in Civil Engineering with at least five years of relevant
• experience in building projects.
• Possess the full knowledge and experience in organizing, managing and executing C&S
• works.
• Able to comprehend all technical elements, such as BIM, drawings and specifications.Perform construction planning, coordinate with the client, sub-contractors, consultants
• and Authorities on all project aspects.
• Develop detailed work plans and cost estimations for a practical forecast of cost and
• workforce requirements.
• Assist Project Manager in preparation of reports.
• Lead, coordinate and manage civil and structural works of a project.
• Prepare, monitor and review site work programs.
• Plan and schedule the works and resources for a project.
• Lead and resolve all on-site technical and engineering matters.
• Ensure that the works are performed to meet the company’s ISO standards and
• contractual requirements.

• Possess a recognized degree/diploma in Mechanical/Electrical Engineering with at least five years of relevant experience in building projects.
• Provide technical and engineering support to the Project Team.
• Good knowledge of applicable codes/regulations and Authorities’ requirements relating to M&E services, building construction and safety.
• Provide the M&E schedule to tie with the Master Schedule.
• Supervise and coordinate all M&E works.
• Coordinate for RI(M&E) Inspection and TOP.
• Liaise with consultants, NSCs, DSCs and authorities on M&E matters.
• Ensure safe work procedures are implemented to control risks.
• Produce the coordinated services drawings (CSD).

• Possess a recognized degree in Mechanical/Electrical Engineering with at least five years of relevant experience in building projects.
• Provide technical and engineering support to the Project Team.
• Assist the Project Manager/ M&E Manager in the effective planning, reviewing, monitoring and controlling progress and process of M&E works. He/she must be able to control and manage the M&E subcontractor’s progress and performance on site.
• Good knowledge of applicable codes/regulations and Authorities’ requirements relating to M&E services, building construction and safety.
• Coordination and production of individual and combined M&E drawings (CSD).
• Appraisal for works/ products compliance to specifications/ requirements and selection recommendations.
• Control the progress of RFA, RFI, shop drawings, technical submissions and equipment/material procurement/fabrication/delivery status.
• Develop work programmes and details for testing & commissioning factory tests, individual system test, integrated system test and statutory inspections.
• Able to plan, lead, delegate jobs, instruct, and monitor progress and performance of subordinates and M&E subcontractors’ site staff to achieve quality works, and smooth and timely completion of projects.
• Carry out M&E technical and site meetings and resolve technical issues with project consultants and subcontractors, including taking notes of meetings.
• Provide the project team with safe and economical methodology, and ensure projects meet the required quality standards.
• Conduct QA/QC inspections, manage RE, RTO and ensure clearing QA/QC inspections to meet the required quality standards and within the construction schedules.
• Provide, update and maintain all site inspection, testing and commissioning records.
• Assessment and cost verification of variation orders and make necessary recommendation of VOs.
• Check, evaluate and confirm work done and material supply status by M&E sub-contractor/NSC vendors for progress payments.
• Submission of as-built drawings and O&M manuals.
• Collaborate and liaise closely with Developers, Project Managers, Architects, Engineers, Subcontractors, relevant authorities and project teams to resolve technical and compliance issues in order to achieve a smooth and on-time completion of the projects.

• Possess a recognized diploma/degree in Architecture with at least ten years of relevant construction experience.
• Being registered with Singapore Board of Architects would be an advantage.
• Lead architecture design and execution throughout the project cycle.
• Ensure project is built according to design plans and resolve any issues that may arise.
• Coordinate with clients, consultants and stakeholders to ensure that the building plan meet the necessary building codes and regulations.
• Ensure key deadlines are met.
• Good knowledge of architectural details, working drawings and construction practices.
• Competency in authority requirements and submission procedures.

• Assist of BIM manager for Tender document creation, coordination with different trades and team work.
• Assist BIM manager for IDD implementation.
• Responsible for the preparation of project drafting plan and deliverables with project engineer
• Familiar with BIM execution plan, requirements, process and workflow.
• Manage the drafting resources to meet the project timelines
• Develop drafting standard and procedures
• Develop team performance through capability development and specific/constructive feedback

Qualifications

• Bachelors’ degree in Architecture, Engineering or Construction Technology, with minimum 5 years of relevant professional experience.
• Industry BIM Certification (Revit Professional, BCA BIM courses) is preferred.
• Proficient with BIM, REVIT, AutoCAD, Naviswork, Microstation, etc.
• Excellent written & spoken communication skills in English.

Candidate Profile

Detailed, well organised and thorough approach to each Request for Proposal (RFP). Ability to manage time to deliver tender submission requirements and commercial administration in accordance to IMS punctually.

Drive and determination to complete all administration and delivery with time keeping role in tandem with Commercial and Winning Works team.

Job Purpose

To provide confidential administrative supports to the Win Work and Commercial teams. This will include drafting and typing correspondence, issuing of purchase orders and payment certificates, maintaining records and logs relating to projects, records of meeting schedules, department staff movements, general filing, job filing, collation of reports, distributing information throughout the department.

Key Responsibilities

Ø Maintain document control system and implement appropriate control procedures.

Ø Allocation of Job numbers(s) and to update proposal log including project wins.

Ø To handle all typing works as required and to keep good order of filing including conversion of BQ to excel copy

Ø Adhere to all duties in compliance with the Integrated Management System (IMS).

Ø To collate different inputs from Win Work team and administrate all tender submission requirements.

Ø To issue tender deposit, lithography charges as required in the tender submission.

Ø To update cheque, bank draft or tender deposit log and request for return the cheque / bank draft upon unsuccessful of bid and return to Finance Department.

Ø Preparation of Tender submission files and content pages (in accordance with submission requirements) and to submit tender on time physically and/or via electronic.

Ø File and organise all submissions in hard copy and soft copy in server.

Ø Maintain confidential records and ensure all information is handled with the highest level of confidentiality.

Ø General filing of documents and correspondence.

Ø Archive old project filings systematically.

About the Construction Manager Role:
A Construction Manager oversees the planning, coordination, and execution of construction projects, ensuring they are completed on time, within budget, and to the required quality standards. They manage resources, address any issues that arise, and liaise with clients, contractors, and other stakeholders to ensure smooth project delivery.

Key Responsibilities:
• Play a key role in the conceptual development of various construction projects, overseeing organization, scheduling, and implementation.
• Plan, lead, and monitor progress and performance against the project plan, managing day-to-day operations including manpower planning, construction progress monitoring, master schedule preparation, and cost control.
• Manage project costs within approved budgets, including materials, manpower, and machinery cost control for new and ongoing projects.
• Issue timely instructions to address delays or emergencies at construction sites.
• Review manpower planning and work schedules to ensure smooth operation and effective delegation of tasks, while enforcing safe and economical methodologies and project standards.
• Collaborate closely with Project Managers, Architects, Engineers, and all stakeholders to minimize errors and ensure smooth project completion.
• Liaise with clients, consultants, sub-contractors, relevant authorities, and developers to resolve site issues and ensure compliance with regulations.
• Handle any other ad-hoc duties and tasks as assigned.

To succeed as a construction manager, you need strong leadership and project management skills, along with the ability to communicate effectively with all stakeholders. Additionally, staying updated with the latest construction technologies and maintaining strict quality and safety standards are crucial for project success.

Key Requirements:
• Degree or Master’s in Engineering, Architecture or relevant discipline
• 7-10 years of relevant experience in the construction industry
• Strong ability to prioritize tasks and work independently
• Capable of working under stress and meeting deadlines.

If you possess strong construction management skills, meticulous attention to detail, and the ability to work independently, this opportunity will enable you to enhance your technical expertise in the construction industry.

Do note that we will only be in touch if your application is shortlisted.

Candidate must process good interpersonal skill, processing of diploma will be preferred with 3 years working experience, knowledge of excel , experience in purchasing of materials at construction site and helping out in the ad hoc and administration in paper works.

• Possess a recognized degree in Civil Engineering with at least two years of relevant
• experience in building projects.
• Possess the full knowledge and experience in organizing, managing and executing C&S
• works.
• Able to comprehend all technical elements, such as BIM, drawings and specifications.
• Perform construction planning, coordinate with the client, sub-contractors, consultants
• and Authorities on all project aspects.
• Develop detailed work plans and cost estimations for a practical forecast of cost and
• workforce requirements.
• Assist Project Manager in preparation of reports.
• Lead, coordinate and manage civil and structural works of a project.
• Prepare, monitor and review site work programs.
• Plan and schedule the works and resources for a project.
• Lead and resolve all on-site technical and engineering matters.
• Ensure that the works are performed to meet the company’s ISO standards and contractual requirements.

What do we expect from you?

Under the general guidance of the Restaurant Manager, or any other authorized by the managementassist in ensuring friendly, efficient and effective service of food and beverages to all guests in a timely fashion in accordance with standards and individual guest requirements, at all times respecting the Mondrian Singapore Duxton Vision.

How your day looks like?

• Maintain a friendly and diplomatic relationship/manner with all prospective guests who wish to enter the restaurant or bar at all times
• Provide friendly, courteous, and professional service at all times
• Ensure all reservation information is properly documented including time, date, number of covers, name/room number and contact number
• Prepare table allocations from reservation book before respective meal period seating
• Ensure good communication with Management
• Maintain complete knowledge of all menu items
• Prepare and check tables before service
• Clear and reset tables
• Ensure that all Company practices and procedures are met when delivering food from the kitchen to the Guest
• Ensure that all cleaning duties are completed in allocated times to the Company standards
• Complete all opening and closing procedures
• Must be proficient in effective and efficient table maintenance
• Be assertive and attentive at ALL times
• Have thorough knowledge of all product and service procedures

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Role Description

This is a full-time on-site role for a Duty Manager position at Mondrian Singapore Duxton. The incumbent will be responsible for overseeing daily operations and ensuring guest satisfaction. They will handle guest inquiries and resolve any issues that may arise. The Duty Manager will also manage the front desk and supervise the team, ensuring smooth operations and excellent customer service.

How your day looks like?

• Take ownership and responsibility for Duty Management shifts
• Record in the Duty Log all/any incidents that occur in the hotel and follow up with the Front Office Director and/or Hotel Manager
• Report any accident, incident, theft for both internal and external guests, and liaise with Security & Safety Manager as appropriate
• Knowledge of all arrivals and departures, using guest name at all times
• Check current day arrivals and departures, taking appropriate action in the event of fully booked situations
• Fully conversant with current availability situation at any given time, and also future availability
• Fully conversant with all hotel room types, numbers, layout, locations, rates
• Liaise with Housekeeping and Engineering as required for Out Of Order rooms
• Ensure accuracy of input into reservation/front desk systems, and content/legibility of registration cards
• Manage upselling opportunities, email capture and other Front Office initiatives
• Ensure all necessary supplies are available for the Front Desk in order to work efficiently and oversee ordering/completion of Purchase Orders in line with hotel policies and procedures
• Undertake and complete any special projects, tasks or other reasonable request by Front Office Director and/or Hotel Manager
• Meet and welcome regular, global card holders and VIP guests
• Ensure Front Door entrance is covered at all times
• Ensure guest privacy and security, respecting confidential information
• Ensure all guest special requests are followed through and administrated
• Ensure Front Desk Agents are fully conversant with correct policies and procedures for: Reservation enquiries and booking requests, allocation of rooms, pre-allocation and handling of Group arrivals, registering guests, offering assistance with luggage and/or escort to guestrooms, VIP guests/walk-ins, and handling complaints/feedback.
• Follow up on any doubtful accounts passed on by Front Desk Agents
• Authorize and sign paid outs, corrections, adjustments and cashier’s banking
• Be fully involved in the preparation of departmental and hotel budgets as well as any other financial reports if requested
• Ensure Front Desk Agents balance their close of shift and resolve any discrepancies in audit and cash float balancing
• Fully conversant with foreign exchange procedures
• Fully conversant with hotel credit policy as it relates to: cash payments, credit card payments, account to company, voucher payment, and third party payment.

What do we expect from you?

Under the general guidance of the Director of Front office or any other authorized by the management, assist in ensuring delivery and retrieval of luggage to all guests in a courteous, timely and professional manner.

How your day looks like:

• Greet arriving guests and retrieve their luggage
• Escort guests to their rooms, explain the room facilities, and sell the hotel’s various outlets (restaurant, bar, spa)
• Deliver luggage, messages, faxes, packages etc. for guests and to undertake various other requests in order to ensure their comfort
• Transport departing guests ‘luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
• Ensure that luggage has been stored safely according to prescribed procedures
• Ensure that the luggage storage area is kept clean and tidy at all times
• Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
• Be fully aware of what functions are going on in the hotel
• Provide gracious, attentive, and friendly service

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

What do we expect of you

Reporting into the Floor Manager, you ensure that Mondrian guests have exceptional experiences. You are responsible for knowing and communicating all of the restaurants offerings. You are skilled at the art of suggestion. You care about people and it shows in how you deliver service. You are a skilled communicator to both colleagues and guests alike. You are well organized and work clean. You are composed under pressure, well-groomed and are enthusiastic. Your ability to spread joy is paramount.

How your day looks:

• Get familiar with daily reservations and activations
• Prepare stations with tools for service
• Participate in service following established SOP’s
• Check with guests on food allergies
• Manage guest experience with gusto
• Sell wine and be familiar with pouring processes
• Manage guest checks
• Chat guests and serve as an expert in your craft and community
• Consistently vibe check room and communicate with supervisors
• Periodic inventory count service ware
• Provide guidance and mentorship to junior team members

How do you deliver this?

• Tell It Like It Is- Be authentic, honest, direct, sincere & professional.
• Build Rapport – Be engaging, reliable, thoughtful, helpful, energetic & empathetic.
• Gain Trust- Be dependable, deliver on promises, take ownership & follow through.
• Play To Win – Be original, bold, cutting edge and decisive.
• Right Here, Right Now – Be attentive, meticulous, determined & impressive.

What do we expect from you?

Under the general guidance of the Director of Food & Beverage or any other authorized by the management, to manage and develop the restaurant food and beverage standards and to ensure maximization of departmental profits. To optimize consistentlyisfaction through consistent high operating standards, and to carry out Management shifts and take responsibility for entire operation.

How your day looks like:

• Ensure the day to day operation is smooth in the restaurant
• Assist the leadership team of the restaurant in achieving high guest satisfaction
• Guide and lead the server in the restaurant
• Perform the duties of supervisor on regular basis
• Maximize sales potential and encourage up selling in order to maximize rates.
• Ensure cash floats are secured at all times.
• To work within budgeted costs
• To minimize abuse of operating equipment
• To ensure that requisitions for supplies are completed, delivered and accounted for.
• To minimize the use of overtime
• To ensure that there is enough operating equipment at all times.
• To record all voids, and report any payment discrepancies to Restaurant Manager.
• To follow Company procedures when handling cash, credit cards and cheques.
• To see guests concerning all complaints and report all complaints to Manager.
• To liaise with colleagues over guests requirements and needs.
• To ensure handover at shift end and beginning.
• To liaise with Head Chef on a regular basis.
• To liaise with Reception on a regulars basis.
• To gain customer feedback at all times.
• To complete a full report of the day’s events in the Management Report Book.
• Create and maintain a personal and respectful rapport with regular guests.
• Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through.
• Familiarize yourself with guests needs and requirements in order to ensure an efficient and friendly service
• Fanatical focus on quality and consistency in all areas, food and beverage quality, guest service, cleanliness, etc.
• Support all other revenue centers in the hotel such as Rooms and Events
• To be results driven and totally accountable.
• Attend daily business review meetings, weekly strategic sales meetings, management meetings and other meetings as required/requested.
• Undertake regular inspections to ensure that the company’s assets are well maintained and protected.
• Ensure that the business is seen as a respected, important member of the community by local influencers.
• Carry out any other duties as are within the scope, spirit and purpose of the job as requested.

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

What do we expect from you?

Under the general guidance of the Front Office Manager or any other authorized by the management, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program.

How your day looks like?

• Actively welcome, greet and check guests in
• Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
• Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up
• Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc.
• Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries
• Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in Nuvola or hotel internal specific communicating system
• Update and maintain the reception hand over book, pass on all guest feedbacks to the Manager on duty so appropriate action may be taken
• Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with Mondrian Singapore Duxton confidentiality standards
• Ensure the correct procedure and policy standards are adhered to
• Ensure all necessary supplies are available for the front desk, manage par stock and order supplies
• Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc.
• Encourage up-selling in order to maximize rates
• Ensure work areas are cleaned and maintained at all times

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Our client is a global MNC in real estate and investment management. Due to business needs, they are now recruiting a Property Officer be part of their Facilities Team for ongoing transformation projects.

Duties of Property Officer:

• Assist in day-to-day property maintenance and operational support.
• Oversee preventative maintenance and ensure timely completion of tasks.
• Monitor vendor performance to confirm services meet established KPIs.
• Organize and oversee minor repair and improvement work.
• Obtain quotations and coordinate with contractors for repair tasks.
• Maintain accurate records and standardized systems on-site.
• Be on-call to respond to emergencies and urgent breakdowns.
• Supervise major repair work and assist in annual electrical shutdown events.
• Conduct inspections for building and equipment upkeep.

Requirements:

• Nitec / Diploma in related field
• Relevant experience with Facilities Management / Commercial Building settings

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

An award-winning full service law firm, Allen & Gledhill LLP has been providing legal services to premier clients since 1902. One of the largest law firms in Singapore and South-east Asia, Allen & Gledhill counts among its clients some of the most well-known local and multinational companies and financial institutions. We have the following position for a highly motivated and committed individual to join our Firm:

Job Description:

The successful candidate will work with a team of patent professionals in the Intellectual Property & Technology Department, and will be involved in patent prosecution matters. Essential attributes include an excellent work attitude and strong communication skills with a good command of the English language, along with the ability to work both independently as well as part of a team.

Job Requirements:

• Degree or Diploma in any discipline
• Minimally 5 years of experience as a legal secretary in an Intellectual Property & Technology department
• Attention to detail, strong organisational skills and a commitment to meet deadlines
• Conversant with Microsoft Office Applications, with a willingness to learn new technology
• Excellent communication skills in both spoken and written English
• A team player with good interpersonal skills

If you possess the above and would like to be part of a progressive and responsible team, we welcome you to put in your application with us.

For more information on our Firm, please visit our website at www.allenandgledhill.com.

Only shortlisted candidates will be notified.

What do we expect from you?

Under the general guidelines of the Director of Sales, the Sales Manager solicits transient and group business that enables Mondrian Singapore Duxton to meet and/or exceed set revenue goals in rooms, events, meetings, conferences and food and beverage.

The Sales department is responsible for selling the hotel and providing a relationship-oriented atmosphere for the client, who would book business into the hotel. The Sales Manager will have a defined sales territory, market segment(s), account list and/or may partner in a job-sharing setting. Their primary function is to book business from their prospecting and solicitation efforts and respond to inquiries. Based on assigned territory and market segment, it’s expected that a significant portion of time be devoted to new business development.

How your day looks like:

• Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication
• Meet or exceed personal sales solicitation call goals based on a minimum of 5 daily appointments covering existing and prospective accounts
• Responsible for administration of all support services including but not limited to responding to emails and correspondence, input and maintenance of databases
• Maintains a high profile within trade and professional associates dealing with their market area/segment(s)
• Interacts with individuals outside the hotel within their sales area including, but not limited to clients, local hotel associations and other members of the local community
• Solicit corporate, consortia and leisure accounts directly and jointly with others through the preparation, execution and completion of Action Plans
• Implements all Sales Action Plans related to their sales area as outlined in the Revenue/Business Plan
• Within established parameters, quote and negotiate prices with customer representatives confirming reservations by letter and drawing up contracts; sign for the hotel and obtain customer signature to close the transaction
• When appropriate, and with agreement with the DOSM, to attend major travel functions (trade shows, associations) that deal specifically with their marketing responsibility
• Plans sales trips, under the direct approval of the DOS, to major marketing areas, calling on accounts within their specific marketing area
• As directed, compile and input market intelligence information to the Sales Information Management system
• Develop and maintain knowledge of market trends, competition and customers
• Actively promote and produce sales leads for other sister hotels and for in house sales staff
• Establishes and maintain files on major active accounts within their marketing area/segment(s)
• Establishes and maintains effective employee relations
• Performs related duties and special projects as assigned
• Trains and develops sales executives and sales coordinator and staff reporting to them in designated sales and marketing areas
• Preparation and completion of Purchase Orders as and when required
• Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management
• Prepare correspondence to customers, internal booking reports and file maintenance
• Work with other departments within the hotel to provide quality service to customers
• Attend local trade shows, community events and industry meetings

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.