Position Summary/Overview:

The Data Center Operation technician has overall responsibility to support the troubleshooting and

coordinating activities pertaining to the day-to-day support of the data centers and critical facilities. He/She is responsible for troubleshooting, managing the vendors/contractors and report to the Data Center Operation Site Lead.

Responsibilities:

• Lead a team of contractors or vendors and support in the daily data centre operations
• Perform data centre operations and inspections including monitoring and management for infrastructure systems, DC environment and facilities
• Monitor critical facilities and infrastructure system alerts and perform necessary escalation
• Perform incident management and escalation pertaining to any facilities and system downtime
• Manage and administer the service desk operations
• Ensure the implementation of safe systems on site activities.
• Liaison with the client BUs in regard to utilities, building services / facilities and systems issues
• Assist in the planning and execution of disaster recovery activities
• Administer and ensure building records, licenses, permit and etc are properly documented.
• Ensure procedures, processes and service level are being followed for any service delivery and operations
• Periodic review of the data centre operations and report any gaps and issues
• Prepare and update of Data Centre and Service Desk monthly report
• Maintain the site asset database, provide updates in accordance with CMMS requirements.

Education & Experience:

• Possess a Diploma in Computer Science or equivalent
• Possess Data Centre Certifications such as Certified Data Centre Professional
• Possess at least 3 years’ experience in Data Centre Operations, Facilities Monitoring & Management
• Familiar with Data Centre facilities including Computer Room Air-Con (CRAC), fire suppression system, water detection system, Uninterrupted Power Supply (UPS) and etc
• Familiar with Service Desk operations and incident management process
• Basic understanding on the operation of MEP systems
• Resourceful, analytical and problem solving skill
• Good communications and interpersonal skills

Position Summary/Overview:

The Data Center Operation technician has overall responsibility to support the troubleshooting and

coordinating activities pertaining to the day-to-day support of the data centers and critical facilities. He/She is responsible for troubleshooting, managing the vendors/contractors and report to the Data Center Operation Site Lead.

Responsibilities:

• Lead a team of contractors or vendors and support in the daily data centre operations
• Perform data centre operations and inspections including monitoring and management for infrastructure systems, DC environment and facilities
• Monitor critical facilities and infrastructure system alerts and perform necessary escalation
• Perform incident management and escalation pertaining to any facilities and system downtime
• Manage and administer the service desk operations
• Ensure the implementation of safe systems on site activities.
• Liaison with the client BUs in regard to utilities, building services / facilities and systems issues
• Assist in the planning and execution of disaster recovery activities
• Administer and ensure building records, licenses, permit and etc are properly documented.
• Ensure procedures, processes and service level are being followed for any service delivery and operations
• Periodic review of the data centre operations and report any gaps and issues
• Prepare and update of Data Centre and Service Desk monthly report
• Maintain the site asset database, provide updates in accordance with CMMS requirements.

Education & Experience:

• Possess a Diploma in Computer Science or equivalent
• Possess Data Centre Certifications such as Certified Data Centre Professional
• Possess at least 3 years’ experience in Data Centre Operations, Facilities Monitoring & Management
• Familiar with Data Centre facilities including Computer Room Air-Con (CRAC), fire suppression system, water detection system, Uninterrupted Power Supply (UPS) and etc
• Familiar with Service Desk operations and incident management process
• Basic understanding on the operation of MEP systems
• Resourceful, analytical and problem solving skill
• Good communications and interpersonal skills

Driving excellent daily operations

First things first, your chief concern is to ensure a safer and more comfortable work environment to work in and visit. Part of the checklist you will run through are to plan and execute all preparations needed for meetings and conferences with clients and VIP visits. Likewise, the building condition and housekeeping all fall into your realm.

Being dedicated to great results

You should be mobile and capable of working anywhere because you will perform daily check-ins around the building and lobby to ensure high housekeeping standards. You’ll also see to it that both the building’s interior and exterior are well-maintained. Whatever mix-ups or jams that you spot, you should be quick to figure out the best repairs. Your input and ideas will be sought to help steer the team in directions that help make the facility perform at its best. A typical day for you also involves contact with vendors—reviewing their services and coordinating with them for the resolution of any service issues.

Promoting client satisfaction

In this role, you’ll build and maintain positive tenant relationships by providing excellent customer services that follow key performance indicators agreed by the client and the company. You’ll also handle client/tenant queries, attend meetings and coordinate with the local authorities as required.

You’ll be working frequently with tenants, so you’ll need to build strong relationships with them. Likewise, you’ll need to be proactive and engaging; and make sure that the tenants’ expectations are met each time. Also, ensure tenants fitout works are carried out in accordance to house rules as well as ensuring proper handing and taking over of premises for incoming / outgoing tenants

Shaping a system of best practices

In this role, you’ll take on difficult issues and seek out opportunities to improve operations. You’ll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements.

What this job involves:

• Day-to-day managing of operations in the coWorking as part of a team and reporting directly to the headquarters portfolio manager
• Play a key role in our delivery of quality property management services to clients.
• Drive initiatives that helps to achieve the highest service levels expected by our clients.
• Build strong relationships with the team, property’s council members and residents.
• Plan the daily operations and ensure the general maintenance of the condominium.
• Prepare and implement an emergency/crisis management plan.
• Keep all details in check, specifically in terms of budget and financial transactions.
• Ensure compliance with BMSMA, relevant laws, government rules and regulations and company’s policies.

Requirements :

• Strong Grip of BMSMA laws related to a condominium.
• Well-versed in both oral and written communication.
• Possesses positivity and a can-do attitude.
• Able to effectively resolves conflicts while maintaining professionalism in the process.
• Can efficiently work in a fast-paced environment.
• Has a solid know-how of the most recent technology.
• At least three years’ working experience in residential property management.
• A diploma / degree related to business, building or property management. Alternatively, an Accredited Managing Agent Individual with the relevant professional certification.

Position Summary/Overview:

The Data Center Operation technician has overall responsibility to support the troubleshooting and

coordinating activities pertaining to the day-to-day support of the data centers and critical facilities. He/She is responsible for troubleshooting, managing the vendors/contractors and report to the Data Center Operation Site Lead.

Responsibilities:

• Lead a team of contractors or vendors and support in the daily data centre operations
• Perform data centre operations and inspections including monitoring and management for infrastructure systems, DC environment and facilities
• Monitor critical facilities and infrastructure system alerts and perform necessary escalation
• Perform incident management and escalation pertaining to any facilities and system downtime
• Manage and administer the service desk operations
• Ensure the implementation of safe systems on site activities.
• Liaison with the client BUs in regard to utilities, building services / facilities and systems issues
• Assist in the planning and execution of disaster recovery activities
• Administer and ensure building records, licenses, permit and etc are properly documented.
• Ensure procedures, processes and service level are being followed for any service delivery and operations
• Periodic review of the data centre operations and report any gaps and issues
• Prepare and update of Data Centre and Service Desk monthly report
• Maintain the site asset database, provide updates in accordance with CMMS requirements.

Education & Experience:

• Possess a Diploma in Computer Science or equivalent
• Possess Data Centre Certifications such as Certified Data Centre Professional
• Possess at least 3 years’ experience in Data Centre Operations, Facilities Monitoring & Management
• Familiar with Data Centre facilities including Computer Room Air-Con (CRAC), fire suppression system, water detection system, Uninterrupted Power Supply (UPS) and etc
• Familiar with Service Desk operations and incident management process
• Basic understanding on the operation of MEP systems
• Resourceful, analytical and problem solving skill
• Good communications and interpersonal skills

Position Summary/Overview:

The Data Center Operation technician has overall responsibility to support the troubleshooting and

coordinating activities pertaining to the day-to-day support of the data centers and critical facilities. He/She is responsible for troubleshooting, managing the vendors/contractors and report to the Data Center Operation Site Lead.

Responsibilities:

• Lead a team of contractors or vendors and support in the daily data centre operations
• Perform data centre operations and inspections including monitoring and management for infrastructure systems, DC environment and facilities
• Monitor critical facilities and infrastructure system alerts and perform necessary escalation
• Perform incident management and escalation pertaining to any facilities and system downtime
• Manage and administer the service desk operations
• Ensure the implementation of safe systems on site activities.
• Liaison with the client BUs in regard to utilities, building services / facilities and systems issues
• Assist in the planning and execution of disaster recovery activities
• Administer and ensure building records, licenses, permit and etc are properly documented.
• Ensure procedures, processes and service level are being followed for any service delivery and operations
• Periodic review of the data centre operations and report any gaps and issues
• Prepare and update of Data Centre and Service Desk monthly report
• Maintain the site asset database, provide updates in accordance with CMMS requirements.

Education & Experience:

• Possess a Diploma in Computer Science or equivalent
• Possess Data Centre Certifications such as Certified Data Centre Professional
• Possess at least 3 years’ experience in Data Centre Operations, Facilities Monitoring & Management
• Familiar with Data Centre facilities including Computer Room Air-Con (CRAC), fire suppression system, water detection system, Uninterrupted Power Supply (UPS) and etc
• Familiar with Service Desk operations and incident management process
• Basic understanding on the operation of MEP systems
• Resourceful, analytical and problem solving skill
• Good communications and interpersonal skills

Job Description

Responsibilities:

Client Engagement

• Create a fun and impactful client engagement strategy
• Engage with all guests, employees and key stakeholders
• Embed in the FM team a culture of empowerment, engagement and fulfilment.
• Work with relevant parties on space management through data analytics
• Develop client support/feedback initiatives e.g. FAQ
• Build a community of ambassadors to deliver soft services that are authentic, caring and able to provide timely services

Communication

• Lead the development and implementation of all internal communication strategies in collaboration with client leadership with a focus on improving culture and employee engagement.
• Liaison with JLL team and client on soft service delivery
• Share regular event and celebration content through client’s internal monitors, blog posts, newsletters and other communication channels.
• Adopt innovative communication strategies
• Champion monthly meetings with stakeholders to enhance relationships

Event Management

• Formulate a monthly/annual calendar of events and implementation plan
• Build and maintain Standard Operating Procedures
• Organize facilities and manage all event details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.
• Providing outstanding customer service and organizing memorable events that exceed client expectations
• Propose ideas to improve event and service quality
• Events reporting and customer feedback survey
• Develop an event planning process that is simple to adopt and implement
• Assist in the coordination of event orders with clients, team and vendors
• Develop and manage the vendor network

Procurement & Vendor Support

• Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)
• Assist in the procurement of consumables and services as required
• Host monthly/quarterly vendor meetings, upload minutes of meetings, action plans and improvement plans
• Evaluate vendor performance and adherence to service level agreements.
• Monitor and manage vendor invoices, track expenses, and maintain budgetary control.

Risk Management

• Assist in the event risk management program
• Participate in the disaster recovery and business continuity plans as required
• Follow established escalation procedures and incident reporting procedures
• Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies. Achieve Key Performance Indicators and Service Level Agreement targets.

Compliance and Safety:

• Ensure compliance with relevant regulations, codes, and guidelines for any technical systems.
• Conduct inspections and audits to identify potential hazards and ensure adherence to safety standards.
• Collaborate with appropriate stakeholders to develop and implement emergency response plans and procedures.
• Provide guidance and support for safety training initiatives to promote a culture of safety and awareness.

Budgeting and Reporting:

• Assist in the development and management of the facilities budget.
• Analyze budget variances and recommend cost-saving measures.
• Prepare regular reports on technical operations, maintenance activities, and budgetary spending.
• Maintain accurate records of maintenance activities, equipment, pantry inventory, and warranty information.

Responsibilities:

• Lead the Facilities Management (FM) team in full scope of FM hard and soft services
• Responsible for communicating department facility-related activities and projects to management
• Lead, plan and manage preventive, corrective and maintenance work schedules for the mall
• Review and monitor term contracts for all building services installations and facilities’ services
• Ensure compliance with the safety and statutory requirements for the mall and operations
• Budgeting and managing expenses for all operational and capital expenditure works including monitoring of procurement administration and control for compliance
• Monitor and analyse the monthly utilities consumption trend to manage energy and water usage
• Track, monitor and chase down completion of work stages to ensure timely completion and compliance of house rules at all stages of the design, sub-division and fit-out works
• Maintain policies and procedures for the building operations, maintenance, administration, and management
• Prepare monthly management report, building circulars and approval papers
• Supervise and monitor staff, consultants and contractors on all projects assigned to ensure on-time completion and deliverables based on KPIs
• Attend and investigate critical issues/projects for follow up rectification

Requirements:

• Degree/ Diploma in Mechanical/ Electrical Engineering or equivalent
• Minimum 5 years of relevant experience in Real Estate, Facilities Operations Management
• Possess hands-on experience in Facilities Management, Project and Maintenance Operations include ACMV, Electrical and Fire Protection services
• Must be well-versed and experienced with good technical competency in M&E matters
• Candidate should possess Senior/ FSM certificate
• Candidate with certification in GMM/ GMFM has an added advantage
• Independent with good leadership traits and lead by example
• Hands on ability to lead the team on everyday operations and projects
• Ability to multi-task, an eye for details and perform under tight timeline
• A strategic thinker with strong analytical skills and critical path planning ability
• Positive disposition, resourceful and a team player
• Excellent interpersonal and communication skills

POSITION GOALS:

Primary responsibility is to check day to day efficient operations and maintenance of all building systems, including going through daily checklist for the site.
Responsible for the supervision of the 3rd party vendor. He will report to the Assistant Manager for any conditions affecting building services and tenant comfort. The specific areas of responsibility include but are not limited to tenant services and technical proficiency.

DUTIES AND RESPONSIBILITIES:

Supervises and directs 3rd party vendor staff.
• Ensure all Periodic Preventive maintenance was done and signed off
• Will work with the Manager and data centre personnel to schedule equipment to be taken off line so that preventative maintenance can be performed.
• Monitors operation of electrical and mechanical equipment supporting the facility and facility’s critical operations.
• Requires the ability to do basic analysing the operation of the various systems, determine the cause of any problem / malfunctions and corrective action as required.
• Understand escalation processes with due diligence
• Attend to Helpdesk ticket and follow up with closure
• Permit to work(PTW) and air-conditioning extension to landlord
• Filing of service report and soft copy into the data base

EMPLOYEE SPECIFICATIONS & KEY COMPETENCIES:

Education - Minimum of a high school education, 2 years in trades or equivalent. ACMV and electrical engineering background will be preferred.

Job Experience - 1+ years of experience in data centre engineering and maintenance service will be preferred
• Experience in vendor supervision,
• Ability to communicate in both oral and written reports.
• Exposure to ACMV, mechanical, electrical and fire systems will be preferred.
• Proficient in basic computer applications and software such as MS Office.
• Ability to work in 12hour shift for 7/24 support

Facilities Coordinator - Safe Permit & Operations

Work Dynamics - Integrated Facilities Management

Leading Global Technology company

DUTIES & RESPONSIBILITIES

The FC must be able to offer assistance to all staff at this site. The expression “Going above and beyond” is a normal operating standard for this position. The FC will perform any other tasks that may be assigned to them which is related but not exclusive to customer service, hospitality and experience, finance and admin, project coordination, the broad spectrum of facilities & building management and operations (hard and soft services, transport and waste management, etc), space planning, event management and any others that may fall within the scope mentioned.

Create and provide memorable and exceptional experience for all clients, internal and external, in the client office:

• Ensure messaging is consistent and in line with directions given by the Supervisor.
• Respond to client inquiries and concerns promptly and with courtesy and enthusiasm.
• Build relationships by engaging clients in authentic, personable conversations.
• Create WOW experiences by anticipating client needs and seizing the moment; acting on them before being requested.
• Provide a positive environment where things get done.
• Take ownership of customer issues and proactively seek to resolve them quickly.
• Provide end to end service; take responsibility and accountability.

Provide exceptional communication to clients:

• Communicate effectively and correctly.
• Respond, follow up and close – both via email and in person in a timely manner.
• Maintain current/up to date knowledge of the building and office procedures and client/guest-related information including, but not limited to:
• Information about the history of the office location, and the office design concept.
• Information on the facilities of the building, in the office, and of the general area.
• Vendor Management
• Emergency response procedure and incident reporting.

Safe Permit

• Manage the Safe Permit Portal: - Oversee and maintain the Safe Permit portal, ensuring smooth operations and user accessibility.
• Manage end-to-end Safe Permit Submission - Review submitted permit
• Handle the registration process for vendors
• Conduct Training:- Provide training sessions to external vendors and other stakeholders on Safe Permit procedures and protocols.
• Compliance: - Ensure adherence to Safe Permit protocols and EHS (Environmental, Health, and Safety) regulations.
• Familiar with risk assessment and method statements.

Patrol and check the office for cleanliness issues, safety (and security) hazards and document any irregularities:

• Be the eyes and ears of the EHSS and soft services/hard services/ operations team. Maintain the general presentation of the office by appropriately notifying departments/owners responsible for the maintenance, or to self-perform the remedy immediately, regardless whether it is a temporary or permanent solution, and where it is possible to do so without compromising on safety and standards.
• Report infractions immediately and according to procedure.
• Report and log data on unusual occurrences such as property damage, injuries, theft, etc and create detailed incident reports in a timely manner:
• Gather information in accordance with procedure and prepare incident reports within KPI or policy guidelines and free from errors.
• Provide back-up support and cover to absent team members. Provide emergency on-site attendance as needed:
• Carry out tasks relating to customer service, hospitality and experience, administration, the broad spectrum of facilities & building management and operations (hard and soft services, and waste management, etc), event management and any others that may fall within the scope mentioned.

Critical Competencies for Success:

Great attitude:

• Proactive and positive
• Gung-ho and can-do attitude
• Solution oriented

Client Focus & Relationship Management:

• Demonstrates proactive and professional approach to customer service and stakeholder engagement
• Able to interact with a wide range of client staff, including senior levels and support staff
• Able to manage conflict and balance between client and JLL requirements
• Has a customer service oriented attitude

Leadership, Collaboration and Team Worker:

• Able to effectively lead a group of people to meet objectives, and promote open, constructive and collaborative relationships at all levels
• Able to work collaboratively and be part of a team working towards meeting deliverables

Project Management & Organizational Skills:

• Excellent planning & organizational skills, ability to prioritize work and meet tight deadlines
• Proven ability to manage multiple operational matters on a daily basis

Providing onsite support:

• You will be the upper facilities management’s trusted right hand on all facilities-related activities.
• Perform routine site inspections to ensure all building processes and best practices are implemented and maintained.

Problem Solving & Strategic Thinking:

• Capacity to deal with ambiguity and solve problems effectively
• Analytical
• Able to employ holistic approaches and looks at long term solutions

Other Personal Characteristics:

• Strong communicator
• Good presentation skills and possesses strong verbal & written communication skills (English & local language).
• Skilled at using positive language
• An active listener
• Passion for quality
• Has an eye for detail to make sure the best delivery of services
• Self-motivated
• Confident and energetic
• Enthusiastic

Reservation / Switchboard Agent

Work Dynamics - Integrated Facilities Management

• Manage day-to-day duty (Rooms/Calls & Transportation service)
• To be culturally sensitive
• To deliver work ethically & with integrity
• To adhere to all SOPs while performing assigned tasks
• To be able to respond to requests for information, services and assistance in a timely manner.
• To work seamlessly as a team and communicate at all times (Have excellent communication and interpersonal skills)
• Actively support an environment that supports teamwork, co-operation & performance excellence
• Reservation Supervisor will carry out a short daily / weekly meeting to provide latest updates to the team.
• To familiarize with the room layouts and good knowledge of the facilities available in the room. To assist to arrange chauffeur service from UBS preferred vendor.

Facilities Manager

Work Dynamics - Integrated Facilities Management

The Facilities Manager is responsible to assist the account in charge for the delivery and performance of FM contract deliverables for assigned sites. The role is the key point of contact with local client and key stakeholders across client sites for the areas of responsibility and its occupants, and act as their service provider liaison.

Facilities Management

• Establish a “Safety First” culture across sites and improve safety performance by championing our level of awareness and changing all staff and partner safety behaviours.
• Provide leadership and guidance to the team as required to ensure delivery and achieve of high client service standards.
• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Schedule and manage the team's daily activities
• Coordinate and manage facility repairs and maintenance by working with technicians, vendors and contractors.
• Maintain positive client relationships and conduct meetings on unresolved facility issues.
• Prepare and manage capital projects, operating budgets and variance reports.
• Perform facility inspections quality quality assurance following local regulations or standards. Suggest operational efficiencies, repairs, and upgrade opportunities.
• Ensure compliance by ensuring renewal of all related government and statutory licenses.
• Ensure audit programs are fully implemented and complied with for quality assurance purposes
• Liaise with Technical team to plan, assign and supervise planned and reactive activities utilizing Corrigo
• To check on site repair and maintenance carried out by subcontractors to ensure work completion, quality and method of working for compliance with specification and ordinance requirements
• Oversee vendor relationships and invoicing procedures. Review price quotes for the procurement of parts, services and labor for O&M related works/projects
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.
• Develops and maintains a proactive relationship with internal and external customers and understand business needs of local customer
• Achieve Key Performance Indictors and Service Level Agreement targets
• Participate in emergency evacuation procedures including crisis management and business continuity.
• Conduct regular site inspections to ensure high standards are maintained
• To perform additional tasks as required by account in charge

Resources Management

• Cascade account objectives to the team into our JLL team’s Performance measuring system (Workday)
• Maintain an effective succession plan for yourself and all team members.
• Manage and engage in the on-going performance review process for all direct reports by required due dates.
• Arrange reliever support for required roles within the account

Vendor Management

• Monitor, measure and report upon the performance of all specialist vendors in terms of their ability to carry out the work against the agreed contractual budget
• Co-ordinate meetings periodically with contractors to ensure that required standards are established and maintained, and develop corrective action plans when, or if performance falls below expectations
• Program the attendance of specialist subcontractors at site ensuring strict adherence to client and JLL processes and procedure including Permit to Work, Method Statement and Risk Assessment.
• Work with supply chain to ensure the selection, procurement and management of specialist vendors

Financial Management

• Effectively manage site operating expenses to meet the budget.
• Assist with the production of capital expenditure and operational expenditure plans
• Ensure all financial processes are following and compliant as per JLL and clients’ competitive bids process, issuing of PO's, and receipting work.

Sound like you? To apply you will have:

Education & Qualification

• Bachelor's Degree preferred with 5 - 7 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Facility Management certification preferred.
• Experience in the areas of staffing, training development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department
• Extensive organizational skills with a strong inquisitive mindset
• Experiences in account operations and management.
• Knowledge in local statutory requirements

Skills

• Pleasant personality, strong customer service, interpersonal skills and problem solving ability.
• Good understanding of facilities operations / housekeeping management
• Computer skills in Microsoft Office, PowerPoint, Excel
• Independent, self-motivated, flexible, responsible and willing to work under pressure.
• Knowledge of standard business and accounting practices.
• Knowledge of Excel and ability to analyse data.

What you can expect from us

We’re an entrepreneurial, inclusive culture. We succeed together - across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We’ll offer you a competitive salary and benefits package.

With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL.

Facilities Manager

Work Dynamics - Integrated Facilities Management

We are seeking an experienced Facilities Manager to oversee the operations and maintenance of our client's campus. The ideal candidate will have a strong background in both hard and soft services management, excellent client communication skills, and proficiency in data analysis and reporting.

Key Responsibilities:

Campus Management:

• Oversee daily operations of the client's campus facilities
• Ensure all buildings and systems are functioning optimally

Health and Safety Compliance:

• Ensure all operations comply with relevant health and safety regulations
• Conduct regular safety audits and implement improvements as needed
• Conduct risk assessments and incident investigations
• Develop and maintain emergency response plans and procedures

Hard Services Management:

• Manage mechanical, electrical, plumbing, and other building systems
• Develop and implement preventive maintenance programs
• Manage repair and renovation projects as needed

Soft Services Management:

• Oversee cleaning and janitorial services
• Manage security operations and access control systems
• Coordinate landscaping and grounds maintenance
• Supervise reception and mail room services
• Manage projects and moves

Client Reporting:

• Prepare and present regular reports on facility performance metrics
• Conduct client meetings to discuss campus needs and improvements
• Respond promptly to client inquiries and concerns

Data Analysis:

• Collect and analyze data on energy consumption, maintenance costs, service levels, and other key performance indicators
• Use data insights to optimize facility operations and reduce costs

Budget Management:

• Develop and manage annual operating and capital budgets for both hard and soft services
• Track expenses and identify cost-saving opportunities

Team Leadership:

• Supervise and train facilities staff, including both in-house and outsourced service providers
• Ensure compliance with safety regulations and company policies
• Foster a culture of customer service excellence among all facility staff

Qualifications:

• Bachelor's degree in Facilities Management, Business Administration, or related field
• 7+ years of experience in facilities management, with demonstrated expertise in both hard and soft services
• Strong knowledge of building systems, soft services management, and service level agreements
• Excellent analytical and problem-solving skills
• Proficiency in data analysis and reporting tools
• Strong communication and client relationship management skills
• Experience in managing diverse teams and service providers
• Knowledge of relevant health, safety, and environmental regulations

This role requires a versatile professional who can effectively manage both the technical aspects of hard services and the people-oriented aspects of soft services. The ideal candidate will be able to balance operational excellence with customer satisfaction, ensuring the efficient and comfortable operation of the campus while meeting the client's needs and expectations.

MAJOR RESPONSIBILITIES

• Attend / Response customer phone calls, emails, support tickets and collect customer requests and data
• Understanding networks and provide product information
• Patching of switches, servers, and other ICT equipment
• Updating Patch Manager records according to the Vendors Reports
• Solve common problems such as verification of hardware and software, installation issues, and setup
• Checking data centre racking / unracking and cabling
• Escort and manage the Vendors and organizing the works schedule
• Coordinating with other departments and interactions with clients
• Checking the comms rooms conditions and conduct routine inspections
• Managing all cabling and IT hardware installation/decommissioning tasks and coordinate with the Vendors for executing the works
• Preparing the change requests, permits and other required documentations for the cabling and IT hardware requests

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Ideal Experience

• Thorough understanding of building services design and engineering management
• Strong sense of technical services continuity, awareness of risks and impact of daily operations
• Ability to identify and implement opportunities for operational efficiency / improvements and implement agreed solutions
• Provide oversight to improve service levels
• Ability to support Service Management and related processes (e.g., Service Request, Incident, Change)
• Ability to perform data centre racking / unracking and cabling, basic rack cabling tidy-up / clean-up
• Ability to perform hardware installations, decommission and cable installations, cable removal which include troubleshooting and testing
• Working knowledge and /or experience in IT devices hardware maintenance, and break-fix support
• Working knowledge of physical Enterprise-class IT infrastructures (e.g., Servers, SANs, Networking, etc.)
• Working knowledge of Microsoft server hardware, networking, and Data Centre Power schemes
• Ability to execute the Power Maintenance Events
• Ability to handle tape backup media and prepare for offsite storage
• Ability to perform physical audits and ensure the Service Management database is updated and accurate
• Comfortable working in a challenging environment as part of a team and maintain business relationships to meet and exceed client expectations
• Comfortable managing incidents and service failures
• Strong written, verbal, and interpersonal communication skills with English and local language(s)

Desirable

• Microsoft / Linux / UNIX certification and/or administration experience
• Network certification - CCNA, Network+
• Data Centre related certification - CDCP/S/E, CDCMP/TP

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)

Client Focus & Relationship Management – ‘I Value my Customers’

• Demonstrates proactive & professional approach to customer service and stakeholder engagement
• Ability to interact with a wide range of client staff, including senior levels
• Ability to manage conflict and balance between client and firm requirements

People Management and Team Leadership – ‘I am a Team Player’

• Ability to deliver requirements through a remote matrix-reporting team effectively, promoting open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills – ‘I am Proactive’

• Excellent planning & organizational skills to prioritize work and meet tight deadlines
• Proven ability to manage multiple and complex operational matters on a daily basis
• Provide oversight to improve service levels. Train, mentor, and suggest improvements / modifications to training programs

Problem Solving & Strategic Thinking – ‘I am Innovative’

• Capacity to deal with ambiguity and solve complex problems effectively
• Analytical proven ability to solve problems using a quantitative approach
• Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

• Attention to detail
• Strives for compliance while being agile to adapt to business needs and change
• Natural communicator who enjoys engaging at all levels
• Self-motivated and confident
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo
• Works well with diverse teams from various countries/ cultures

Position Summary/Overview:

The Data Center Operation technician has overall responsibility to support the troubleshooting and

coordinating activities pertaining to the day-to-day support of the data centers and critical facilities. He/She is responsible for troubleshooting, managing the vendors/contractors and report to the Data Center Operation Site Lead.

Responsibilities:

• Lead a team of contractors or vendors and support in the daily data centre operations
• Perform data centre operations and inspections including monitoring and management for infrastructure systems, DC environment and facilities
• Monitor critical facilities and infrastructure system alerts and perform necessary escalation
• Perform incident management and escalation pertaining to any facilities and system downtime
• Manage and administer the service desk operations
• Ensure the implementation of safe systems on site activities.
• Liaison with the client BUs in regard to utilities, building services / facilities and systems issues
• Assist in the planning and execution of disaster recovery activities
• Administer and ensure building records, licenses, permit and etc are properly documented.
• Ensure procedures, processes and service level are being followed for any service delivery and operations
• Periodic review of the data centre operations and report any gaps and issues
• Prepare and update of Data Centre and Service Desk monthly report
• Maintain the site asset database, provide updates in accordance with CMMS requirements.

Education & Experience:

• Possess a Diploma in Computer Science or equivalent
• Possess Data Centre Certifications such as Certified Data Centre Professional
• Possess at least 3 years’ experience in Data Centre Operations, Facilities Monitoring & Management
• Familiar with Data Centre facilities including Computer Room Air-Con (CRAC), fire suppression system, water detection system, Uninterrupted Power Supply (UPS) and etc
• Familiar with Service Desk operations and incident management process
• Basic understanding on the operation of MEP systems
• Resourceful, analytical and problem solving skill
• Good communications and interpersonal skills

Housekeeping / Logistics

• Daily routine checks and maintenance of the following:General office areas
  Meeting rooms
  Workstations
  Mail collection
  Cabinets
  Toilets
  Enforcement of clean desk policy
  
• Management of office supplies:Stationery
  Copiers & printers
  Confidential document box
  VC/AV system
  Telephone line and cables
  Office keys
  
• Management of bistro machine & supplies:Coffee machine
  Water dispenser
  Cups & cutlery
  Paper towels
  Fridge
  Pump servicing (sink)
  
• Oversee and manage lockers arrangements and users’ lists;
• Work closely with housekeeping to ensure proper workplace hygiene is observed (meeting spaces, work points, safety, power saving, etiquette, noise level); and
• Lost & Found management.
• Reception / Hospitality ServicesAnswer all incoming calls and handle inquiries whenever possible;
  Provides prompt response to guest/clients request (no longer than 24hours);
  Introduction of space and ushering of guests to their respective event spots
  Monitoring visitor/space logbook;
  Maintenance of key contact lists;
  Ensure signages are constantly being updated;
  Sorting and handing out mails; and
  Constantly gather feedback from users to see how we can further improve our space offerings.
  

Sound like you? To apply, you need to be a:

• Minimum 3 years proven work experience in a customer service capacity;
• Able to work independently and as part of a team;
• Ability to identify and track relevant community KPIs;
• Proficient in Microsoft applications;
• Customer service oriented with good verbal communication skills;
• Attention to detail and a pleasant personality; and
• Able to work overtime (OT) during event periods where required.
• Other Requirements (good to have)
• A first aid certificate;
• Knowledge on HSSE, risk assessments;
• Experience in security management; and
• Experience in assisting to organize events

Job Summary

Reporting to the Head of Risk, this will be an instrumental role in driving enhancements to the risk management framework working alongside with colleagues at the Group and BU levels.

Our ideal candidate would be able to i) assist the Group in driving its strategic and financial objectives of performance, value creation and resilience ii) improves transparency, accountability, stakeholder experience and iii) is active and effective. You will also partner the Group Strategy & Planning and Group ESG teams, to co-drive an integrated approach towards strategy, risk management and ESG, while also working closely with leaders across functions and business.

Job Description

• Implement and roll out Enterprise Risk Management Framework for the FPL Group, including local and overseas subsidiaries. Besides partnering Business Units (BU)/ Departments in their risk assessments, risk measurements and developing risk mitigation plans, incumbent is expected to proactively drive risk management implementation across different asset class, actively engaging and getting buy-ins from the BU Heads. The Incumbent is also expected to oversee the and Business Continuity Management programme of the Group.
• In charge of the overall implementation of an effective and efficient risk management programme, facilitate meaningful and insightful reporting from line management to the Group. Assist in conducting risk training / workshops; implement programme and trainings to raise the overall risk conscious culture for the Group.
• The Incumbent is expected to keep up to date the latest risk management issues and emerging trends and able to identify relevant risks that may impact the Group business.
• He/ She must demonstrate the ability to think conceptually while at the same time be attentive to details.
• The incumbent is expected to be versatile and to bring in risk management experience to the Group to enhance the overall risk management process and framework
• Financial knowledge is important as he/ she is to assist in the mapping of risk appetite/ risk tolerance, and other key risk indicators. Knowledge of risk input to investment assessment is preferred.

Key Qualification

• Degree in Accounting & Finance / Business
• At least 12-15 years of working experience in enterprise risk management
• Good knowledge of risk management and internal control concepts, leading risk management practices and standards (e.g. ISO 31000, COSO) and SGX-ST requirements.
• Being versatile, self-motivated and strong thinker and executor. Excellent in communication and people management and stakeholder management.
• Positive attitude, confident, self-driven, committed and resilient.

At Knight Frank, we are leaders in real estate advisory services, driven by our commitment to delivering exceptional property and facilities management services. Our success is built on the expertise of our people, and we strive to create a culture where innovation, teamwork, and a client-first approach are at the forefront of everything we do.

We believe that our people are our greatest strength. We seek passionate, dynamic, and motivated professionals to join our team and contribute to the seamless operation and management of world-class properties. Whether you are starting your career or a seasoned professional, we offer the opportunity to grow and thrive in a collaborative and progressive work environment.

Be part of a company that values continuous learning, career development, and a relentless commitment to excellence. If you’re ready to make a meaningful impact in the world of property and facilities management, we invite you to explore our exciting opportunities.

About the role

As a Building Maintenance Technician at Knight Frank Strata Management business unit, you will play a crucial role in ensuring the smooth operation and maintenance of our buildings and estates. Reporting to the Site Head, you will perform a variety of technical tasks such as hands-on repairs, routine safety checks and preventive maintenance, to keep the facilities at optimal condition. We are seeking a proactive team player with relevant experience in building maintenance.

What you will be doing:

• Hands-On Repairs: Perform a variety of general building repairs, including but not limited to electrical, plumbing, and painting. Read and interpret technical diagrams, including electrical and plumbing drawings and site plans.
• Daily Safety Checks: Conduct routine checks for electrical safety hazards, water ponding, and collaborate with security personnel to maintain site safety.
• Preventive and Ad-Hoc Maintenance: Assist in executing both scheduled and on-demand maintenance tasks to keep facilities in optimal condition.
• Monitoring M&E Systems: Maintain accurate records of Mechanical & Electrical (M&E) readings and monitor the performance of systems and equipment.
• Supervision of Contractors: Assist in overseeing maintenance and servicing work conducted by external contractors, reporting any irregularities or concerns to the site manager.

What we’re looking for someone who’s:

• At least 1 year relevant working experience in building maintenance.
• Good knowledge of building, mechanical & electrical systems.
• Able to communicate and interact with people and a good team player.
• Minimum NITEC in Building Services / Mechanical / Electrical Engineering or equivalent.

Why Knight Frank?

• Lots of opportunities for growth and career development.
• A supportive, collaborative team that values what you bring to the table.
• Continuous learning and development to help you advance.
• The chance to work with a global leader in property and facilities management.

If you’re ready to make an impact and grow your career in property management, we’d love to hear from you!

• Support Facility Manager to oversee technical operation.
• Plan and implement preventive maintenance work schedule to minimize breakdown or failure
• Supervise and arrangement of repair, maintenance and replacement services
• Main contact person for all technical service contractors
• Manage Technicians
• Supervise repair and maintenance works of technical team and contractors
• Handle defect rectification aspects
• Housekeeping for all work document, including quotation/ tender, checklist, completion sheet, photo record ect.
• Co-ordinate with Facility Manager and Team to facilitate business needs
• Work with different department to fulfill customer procurement procedure & statutory requirements

What This Job Involves

Support Account Lead & account leadership team in handling business, operational, financial decision making, risk mitigation, other pricing advice and all account specific finance related matters. Your key responsibilities will be:

Job Description:
Business Partnering and Contract Management

• Team member of Account Relationship Team with client
• Partnering with Account Lead in providing financial reports and analysis for business decision making.
• Interaction with different stakeholders including third-party service providers/vendors and key client personnel.
• Expense and debtors’ management
• Setting, review and monitoring of financial key performance indicators
• Resolving system issues
• Implementation of process improvements, encouraging efficiencies in financial management
• Ensure the Finance team assists with on-going cost saving projects, including identification, monitoring and analysis.

Invoice Payments & Billings

• Manage Vendor Payments
• Ensure accurate and timely client billings.
• Support and maintain all necessary guidelines and manuals associated with the accounts payable / receivable process
• Accountable for the timely coordination of the JLL invoice processing and monitoring the accounts receivable ensuring management of JLL cash flow.
• Optimizing working capital and monitoring liquidity on the account. Develop and execute strategies to maximize cash efficiency while minimizing financial risks.

Reporting/Forecasting/Planning

• Responsible for developing and implementing financial plans, budgets, and forecasts.
• Analyse financial data to provide insights on performance, identify areas for improvement, and measure the financial impact of business initiatives.
• Accurate and timely monthly, quarterly & ad hoc reporting and variance analysis for client and corporate requirements, Annual budget & quarterly forecasts for both client and corporate stakeholders.
• Working closely with the local country Finance teams on profitability/revenue variances, issues and other requirements and task
• Reviewing and monitoring of potential risk and opportunities within the account
• Perform sensitivity analysis and scenario modelling where requested.

General Ledger Management, Policies & Procedures & Audit

• Management of Month End processes
• Responsible in ensuring month end closing procedures are properly performed and investigated i.e. Bank Reconciliation, GRNV
• Ensure data integrity of the systems across the region and audit data from time to time.
• Working with different finance teams (i.e Controllership, FP&A teams) to compliance to accounting standards such as revenue recognition (fee at risk), cost capitalisation and etc.
• Ensure that appropriate process and systems controls are in place and maintained to guarantee the integrity of all transactions.
• Ensure that all financial accounting and reporting is audit worthy and in keeping with recognised quality management processes
• Ensure all finance staff are well trained on the financial systems & are effectively able to extract data.
• Co-ordination of adhoc financial requests as required by regional finance team

Sound like you? Here is what we’re looking for:

Being Analytical and Meticulous

Your role will involve coordination with various teams. You will be paying attention to detail and have excellent problem-solving skills. You will be using logic to trouble shoot problems; and assign and monitor financial aspects. You should have a good knowledge of the working procedures.

Qualifications

University degree or professional qualification in accounting, finance, or relevant field (ACCA, CIMA, CPA)

Minimum of 5 years of finance managerial experience in finance.

Candidate with regional exposure in APAC will be an added advantage.

Experience in leading finance in matrix environment including ability to manage through complexity and ambiguity

Business partnering and commercial finance experience

At Knight Frank, we are leaders in real estate advisory services, driven by our commitment to delivering exceptional property and facilities management services. Our success is built on the expertise of our people, and we strive to create a culture where innovation, teamwork, and a client-first approach are at the forefront of everything we do.

We believe that our people are our greatest strength. We seek passionate, dynamic, and motivated professionals to join our team and contribute to the seamless operation and management of world-class properties. Whether you are starting your career or a seasoned professional, we offer the opportunity to grow and thrive in a collaborative and progressive work environment.

Be part of a company that values continuous learning, career development, and a relentless commitment to excellence. If you’re ready to make a meaningful impact in the world of property and facilities management, we invite you to explore our exciting opportunities.

Responsibilities:

• Supporting the administration of employee compensation packages, including salaries, and benefits.
• Processing benefits claims, and updating HR systems to reflect accurate employee compensation data.
• Responding to employee inquiries regarding pay, benefits, and other compensation matters.
• Assisting in the annual salary review and performance bonus processes.
• Update employee movements in the system and follow up with corresponding letters.
• Keeping up-to-date with labor laws and market trends to ensure compliance with legal requirements.
• Managing work pass renewal and cancellation process.

Requirements:

• A diploma holder in Human Resources, Business, or a related field.
• Possessing 1-2 years of experience in HR, preferably in compensation & benefits.
• Proficient in Microsoft Office, especially Excel, with strong numerical and analytical skills.
• Detail-oriented, organized, and able to manage multiple tasks with accuracy.
• A team player with excellent communication and interpersonal skills.
• Eager to learn and adapt quickly in a fast-paced environment.

Why Knight Frank?

• Lots of opportunities for growth and career development.
• A supportive, collaborative team that values what you bring to the table.
• Continuous learning and development to help you advance.
• The chance to work with a global leader in property and facilities management.

If you’re ready to make an impact and grow your career in property management, we’d love to hear from you!

What do we expect from you?

Working closely with Hotel General Manager, the Executive Assistant Manager (EAM) in charge of Commercial Performance (Rooms Sales & F&B Events & Sales) in a hotel plays a crucial role in driving revenue and ensuring the hotel’s financial and business objectives are met. In the absence of the General Manager, EAM will take accountability on hotel’ operations. Here’s an outline of their scope of work:

How your day looks like:

Strategic Planning and Revenue Growth

• Develop and implement strategies to maximize revenue across all departments (rooms, food and beverage, events, etc.)
• Analyse market trends, competitor performance, and demand patterns to adjust pricing and promotions
• Provide regular updates on sales performance, operational metrics, and financial results
• Collaborate with the Revenue Management and Sales teams to optimize pricing, distribution, and inventory strategies

Sales Oversight

• Work closely with the Sales Team as well as the Assistant Director F&B Sales & Events to ensure effective campaigns and promotions align with the hotel’s business goals
• Drive initiatives to attract and retain key accounts and business partnerships
• Evaluate the success of sales and marketing efforts and recommend improvements
• Working on a collaborative manner with Director of Revenue, Director of Marketing

Operational Leadership

• Oversee the performance of commercial departments (Sales, Events)
• Ensure alignment between operations and the overall commercial strategy of the hotel
• Identify opportunities for operational efficiencies that enhance profitability
• Special projects champion to elevate Guest Satisfaction and improvement of process
• Act as the General Manager’s Representative in their absence, providing strong leadership and decision-making support

Financial Performance Monitoring

• Monitor key performance indicators (KPIs) such as RevPAR (Revenue Per Available Room), ADR (Average Daily Rate), GOP (Gross Operating Profit) and occupancy rates
• Prepare and present regular financial and performance reports to Senior Management, Owners, Operator
• Identify underperforming areas and create actionable plans to address them

Customer Experience and Brand Alignment

• Ensure that commercial strategies are aligned with delivering an exceptional guest experience
• Maintain consistency with brand standards while adapting to market-specific needs

Team Development and Leadership

• Guide and support department heads, ensuring alignment with the hotel’s objectives
• Mentor and develop team members to build a high-performing commercial team
• Foster cross-department collaboration to achieve business goals

Stakeholder and Owner Relations

• In agreement with General Manager: can act as a liaison between the hotel Management Team and Stakeholders/Owners to communicate performance and strategies
• Address stakeholder feedback with actionable plans to meet expectations

Core Skills Required:

• Strong understanding of revenue management, sales, and marketing principles.
• Analytical and strategic thinking skills.
• Excellent communication and negotiation abilities.
• Leadership and team-building capabilities.
• Ability to adapt to changing market conditions and implement innovative solutions.
• This role is highly dynamic and central to a hotel’s financial success, blending operational leadership with a focus on strategic growth and guest satisfaction.

How do I deliver this?

Tell it like it is- Authentic, honest, you mean it, sincere, true.

Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.

I've got your back-Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.

Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.

Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Facilities Finance Administrator

Work Dynamics - Integrated Facilities Management

We are seeking a detail-oriented Facilities Finance Administrator to support our facilities management team with financial processes, budgeting, and reporting. The ideal candidate will have strong analytical skills, attention to detail, and the ability to manage multiple financial tasks efficiently.

Key Responsibilities:

Financial Processing:

• Process invoices and expense reports for facilities-related costs
• Reconcile accounts and resolve discrepancies
• Manage purchase orders and track spending against budgets
• Assist with month-end and year-end financial closing processes

Budgeting and Forecasting:

• Support the development of annual facilities budgets
• Assist in creating financial forecasts and projections
• Track actual spending against budgeted amounts
• Identify and report on budget variances

Reporting and Analysis:

• Prepare regular financial reports for facilities management
• Analyze financial data to identify trends and opportunities for cost savings
• Create ad-hoc reports as requested by management
• Maintain accurate financial records and documentation

Vendor Management:

• Process vendor payments and manage vendor relationships
• Maintain vendor contracts and ensure compliance with financial terms
• Assist in negotiating prices and terms with suppliers

Cost Control:

• Implement and maintain cost control measures
• Identify areas for potential cost savings and efficiency improvements
• Support initiatives to optimize facilities-related expenses

Compliance and Auditing:

• Ensure compliance with company financial policies and procedures
• Assist with internal and external audits related to facilities finances
• Maintain accurate and up-to-date financial documentation

System Management:

• Manage financial data in facilities management and accounting systems
• Ensure data accuracy and integrity across all systems
• Assist in implementing and improving financial processes and systems

Qualifications:

• Diploma in Finance, Accounting, or related field
• 2-4 years of experience in financial administration, preferably in facilities management
• Strong proficiency in Microsoft Excel and financial management software
• Knowledge of accounting principles and financial reporting
• Excellent analytical and problem-solving skills
• Strong attention to detail and accuracy
• Good communication skills, both written and verbal
• Ability to manage multiple tasks and meet deadlines
• Understanding of facilities management processes (preferred)
• Experience with ERP systems (e.g., SAP, Oracle, Tradeshift) is a plus

The ideal candidate will be a highly organized and analytical professional with a strong financial background. They should be comfortable working with numbers, have excellent problem-solving skills, and be able to communicate financial information effectively to non-financial stakeholders in the facilities management team.

Facilities Coordinator

Work Dynamics - Integrated Facilities Management (Singapore/APAC)

What this job involves:

Providing onsite support

You will be the upper facilities management’s trusted right hand on all facilities-related activities. You’ll do this by performing routine site inspections to ensure all building processes and best practices are implemented and maintained.

Where can processes be improved? How can we save costs? These are questions that will be at the forefront of the team’s thinking. You, too, will always have an eye on this, contributing suggestions as they arise.

You’ll also lend the team a big hand by providing support including event management, basic housekeeping, office supplies and pantry services. Also part of your job scope is to hit key performance indicators and meet service level agreements.

Meeting the clients’ facilities needs

At JLL, we put client satisfaction at the front and centre of everything we do. If you share our values, we will be more than happy to work with you. In this role, you’ll be responsible for working closely with clients and suppliers onsite to identify their facility-related enquiries and requirements. Your planning and budgeting skills will also be vital to the job, as you’ll take part in the procurement of vendors and services from time to time.

Making everyone safe and risk-free

Do you value workplace safety? If so, you’ll be a perfect fit for the job. In this role, you will ensure everyone’s health and safety by keeping safe workplace procedures in place and order. You’ll also be expected to carry out these procedures, as needed.

At the same time, this role puts you on the first line of defence against risks. As such, you will help implement and manage risk management programs, disaster recovery and business continuity plans. You’ll also be expected to follow escalation and incident reporting procedures, and comply with the firm’s guidelines and strategies.

Sound like you? To apply you need to be:

Experienced

At minimum, you have a Bachelor’s degree in facilities management, building, business or other related field and/or 3-4 years’ experience in facilities, property management, hospitality or related field. You have experience working in fast paced rapidly changing environment and possess good knowledge and understanding of the following:

• Critical facilities
• Local occupational health and safety requirements
• Vendor management for specialized services
• Basic technical aspects of property (Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
• Commercial contracts (as well as proven capacity to interpret them)

Capable

You are equipped with excellent planning & organizational skills in prioritizing work and meeting tight deadlines You have a proven ability to manage multiple and complex operational matters on a daily basis. You are analytical and demonstrate the capacity to deal with ambiguity. You effectively provide long term solutions to complex problems by employing quantitative and holistic approaches.

People Person

You are able to interact with a wide range of client staff, including senior levels, as well as managing conflict and balance between client and firm requirements. Internally, you are an effective leader who provides good training and promote open, constructive and collaborative relationships at all levels of staffs across the region.

Inspiring

You have a passion for quality and an eye for detail to make sure the best delivery of services. You are able to effectively deal with stressful situations as well as adapt to rapidly changing situations. You focus on meeting performance targets and can work well with others in the process. You are open to new ideas and willing to challenge status quo in initiating and following through with improvement initiatives. People describe you as a self-motivated individual who is confident, energetic and exhibits honesty & trustworthiness.

Passion for service

Do you have a prior experience in facilities, property management, hospitality or other related fields? Do you have an understanding of local occupational health and safety requirements, critical facilities and vendor management? Are you knowledgeable in various property systems? You are what we’re looking for!

Team player

JLL’s unmatched excellence is only made possible by team work—a core value we want you to possess. As the facilities coordinator, we expect you to support the team and work well with others toward achieving targets. Likewise, you must have a proven track record of flawless project execution, all while following company standards and procedures. Ensuring that the team practices our ‘I am JLL’ core behaviours is also under your mandate.

Client focused enthusiast

It is important that you can easily interact with the general client staff and vendors to deliver efficient services. We’ll also count on you to address conflicts and conflicting priorities effectively. Likewise, you must be an excellent and resilient communicator who faces customers with a smile at all times, even when times get rough occasionally.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Receptionist

Work Dynamics - Integrated Facilities Management

We are seeking a professional and versatile Front of House Receptionist to manage our reception area, switchboard services, and meeting room operations. The ideal candidate will provide exceptional customer service, ensure smooth front office operations, and maintain a welcoming environment for staff and visitors.

Key Responsibilities:

Reception Management:

• Greet and welcome all visitors professionally
• Manage visitor induction, including safety procedures and building information
• Issue and manage security passes and visitor belongings
• Coordinate with hosts for visitor arrivals
• Arrange transportation for visitors and staff
• Maintain a clean and tidy reception area
• Provide information on site facilities and local amenities

Switchboard Operations:

• Answer and route calls promptly and professionally
• Manage general email inquiries
• Handle press inquiries and difficult callers appropriately
• Ensure data protection and information security

Meeting Room Services:

• Manage room bookings using Microsoft Room Finder
• Support meeting/event setup and maintenance
• Provide first-line technical support for AV equipment
• Monitor and report on room utilization

Helpdesk Services:

• Manage all service-related inquiries and requests
• Operate helpdesk system for logging and processing work orders
• Route and track work orders to ensure timely completion
• Communicate clearly with end-users throughout the service process
• Monitor service level agreements (SLAs) and escalate as needed
• Participate in ongoing training to improve customer support skills

Mailroom and Document Management:

• Supervise mailroom operations and document archiving systems
• Ensure efficient mail distribution and secure document storage

Security and Compliance:

• Adhere to site security protocols and visitor policies
• Manage "Dawn Raid" procedures and unplanned regulatory visits
• Coordinate with security for additional or after-hours assistance

Administrative Support:

• Manage office supplies for reception and meeting rooms
• Update information packs and notice boards
• Assist with basic office tasks as needed

Reporting and Continuous Improvement:

• Record daily visitor numbers and provide utilization statistics
• Participate in ongoing training and quality improvement initiatives

Qualifications:

• High school diploma or equivalent; associate's degree preferred
• 2-3 years of experience in a receptionist or similar customer service role
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite and facility management software
• Experience with multi-line phone systems and AV equipment
• Strong organizational skills and attention to detail
• Professional appearance and demeanor
• Ability to multitask and prioritize in a fast-paced environment
• Customer-oriented with a positive attitude
• Basic understanding of health and safety regulations

The ideal candidate will be a highly organized and customer-focused professional capable of managing diverse front office responsibilities while maintaining a welcoming and efficient environment for all visitors and staff.