Work location: East

Roles & Responsibilities

• Cleaning of room, bathroom and common areas according to the set standards and instructions.
• Replenish and replace all supplies, amenities and lines as per established standard operating procedures.
• Ensures all assigned rooms (check-out or make-up) are completed before the end of shift.
• Attending to guest requests.
• Reporting of any maintenance defects.
• Reporting of any lost and found to the relevant department for their necessary actions.
• To check that all room status is the same as the Room Attendant daily report.
• Adhere to personal grooming and hygiene standards.
• Perform any other duties as assigned.

Requirements:

• Previous experience in housekeeping or hospitality is preferred.
• Ability to follow cleaning standards meticulously, ensuring rooms, bathrooms, and common areas are cleaned to the highest standard.
• Maintain a high standard of integrity by handling guest information and requests with honesty, confidentiality, and professionalism at all times.

We regret that only shortlisted candidates will be notified.

Job Description:

• Material Ordering and budget tracking on quantities for main materials (e.g. rebars, tiles).
• Measurement, payment response, and evaluation of VO for the subcontractor.
• Measurement and VO submission to Client / Consultants.
• Ensure meticulous assessment of costs for all VO works.
• Advising project team on contractual rights.
• Source for suppliers/subcontractors and generate quotation reports.

Job Requirements:

• Diploma or Degree in Quantity Surveying.
• Minimum 1-year of relevant working experience in the Construction industry.
• Good in PSSCOC and SIA is an advantage.
• Good team player.
• Good communication and negotiation skills.

• Degree in Electrical Engineering.
• Good design and installation knowledge of electrical in commercial & industrial buildings.
• With strong leadership skill, ability to be agile, can adapt quickly to change and pivot, high level intiative, project management and communication skills.
• Able to work independently and under pressure.
• Minimum 5 years’ relevant working experience and proven track records in Singapore.
• Fluent in spoken English.
• Preferably with Class 3 driving license

Responsibilities:

• To be fully responsible for the daily operation of service centre at the project site.
• To liaise with client / consultants, contractor for the monitoring and closure of any residents complaints, feedback and defects.
• To carry out conditional survey before and after completion of works within flats.
• To man the information counter and information telephone hotline.
• To arrange for defects works to be carried out within flats and ensure a high standard of public relations with the residents.
• To perform any clerical duties such as typing, photo-stating and filing assigned by the client.
• To maintain proper document records of the service centre and submit timely / weekly / monthly status report to client.
• To assist in the purchase of construction materials.
• To assist in the preparation of ISO.

Requirements:

• Candidate must possess at least O Level or equivalent
• Proficient in Microsoft Office such as Excel, Word and Power Point.
• At least 3 Year(s) of working experience in the related field is required for this position;
• Experience in handling HDB BTO projects is preferred;
• 5 days work week, off on Sunday and one weekday.

Input, check and upkeep all accounting records/ financial transactions in corporate software

Full-sets accounting (AR, AP, GL and WIP month-end and year-end adjustments)

Monthly accounts closing (general ledger) including WIP Maintaining the integrity of the accounting system (perform postings, revaluations, troubleshooting)

Managing a team of executives

Check and review inventory reconciliation (Liaise with relevant departments & store to resolve discrepancies

Liaise with external auditors for half-year review and year-end audits including preparation of schedules and draft financial statements

Requirements:

3 years of relevant accounting experience in the construction industry

Bachelor’s Degree in Accounting, ACCA or equivalent.

@ [email protected]

4、岩土工程师（Geotechnical Engineer）

Responsibilities:

 Lead in the preparation of detailed design reports, calculations and drawings.

 Prepare submissions to statutory agencies/ authorities.

 Lead in the coordination with other disciplines in preparation of design deliveries.

 Lead in preparing tender documentations.

 Participate in the tendering of projects.

 Participate in the successful delivery of projects.

 Training and mentoring juniors.

 Design management, coordination and project control on major projects.

 Perform any other duties as assigned.

Requirements:

 Degree in Civil or Structural Engineering from a recognized University and eligible for registration with the Professional Engineers Board (Singapore).

 A minimum of 5 years of design experience.

 Conversant with local codes and authority submission procedures

 Excellent interpersonal, good written and verbal communication skills

 Have good knowledge of common structural design software.

 Working experience in engineering design consulting practice on building, geotechnical, infrastructure, rail or road projects (underground/basement/elevated structures, tunnel structures and MRT station structures)

 Good project management skills and strong analytical skills

 Able to work under pressure with good time management skill

Geotechnical:

 Experienced in the design and design management of major earth retaining and stabilizing structures, deep foundations, reclamations, ground improvements, slope stabilities.

 Familiar with the preparation of Geotechnical Interpretative Reports.

 Experienced with the geotechnical impact assessment of structures and instrumentations.

 Familiar with the application of geotechnical FEM software.

Roles & Responsibilities

Working under the Project Manger to complete the project on time, which include: -

1. Check and monitoring of site progress and resolving of site issues with clients
2. Follow up with factory for production order, delivery schedule, etc
3. Update QS on progressive claim, variation order, etc
4. Ability to work effectively both independently and as part of a team
5. Advantage if with experience using computers.
6. Willing to start work at 7 am as per project requirement
7. Willing to do overtime and work weekends on a regular basis
8. Foster positive communications and relationships with vendors, clients & Team members MOSTLY Foreign Workers.
9. Willing to Be hands on when needed for the work porgress.
10. Wiling to be exposed to exposed weather due to site requirement.

Able to design the electrical system in the construction projects.

Must ensure compliance in the electrical systems.

Able to do coordinate installation.

Able to do maintenance and test activities.

Able to solve the issues in the electrical projects in the construction projects.

Able to lead the team of workers and site supervisors.

Our company is in need of Foreman for construction industry.

Criteria:

1. Healthy

2. Good to have Singapore Class 4 driving license, more than 3 years

3. Drivers to be older than 24 and younger than 68 (due to insurance T & Cs)

4. ONLY for drivers currently in Singapore

5. Knowledge on workshop and site operations

Salary:

Approximate amount S$3300

Job Description & Requirements

Project Manager who will work closely with clients on confirmed projects and will be responsible for assigning and managing the projects starting from the initial design conception, through construction, to completion and handling over to clients. The goal is to manage projects, from budget, timeline, quality to clients' satisfaction.

Job Responsibilities

• Meet potential clients with Business Development Managers to enquire and understand clients' needs
• Co-ordinate layout plan, design plan and visuals, sketch. 3D-drawings, product specifications etc prepare project schedule and quotations to clients and submit tenders for the project to clients.
• Preparation of contracts, negotiation of revisions/ amendments, changes and additions to contractual agreements with architects, consultants, clients, suppliers and subcontractors.
• Arrange submission of plans to local authorities for approval and arrange inspections of building work
• Prepare costing report for management's approval and manage budget accordingly
• Work closely with project and operation teams and contractors to ensure timely delivery fo the project and excellent quality of work done
• Being the key single interface between the company and clients, obtain client's feedback and resolve project related issues such as payments, etc.

Job Requirements

• Diploma/Degree in Interior Design, Architecture, Project Management, Construction Management or equivalent
• Candidate must possess minimum 8 years’ experience in corporate office design and build project management. Those with PMP Certification have an added advantage.
• Able to interpret architectural plans and familiar with building and safety regulations
• Experience in leading and managing multiple projects within tight timelines
• Excellent project, presentation, leadership and people management skills
• Highly self-motivated, positive working attitude with a high level of professionalism and integrity
• Good communication & interpersonal skills
• Fluent in both spoken and written English (in order to handle feedbacks and issues from English & Mandarin speaking associates)

JOB DESCRIPTION

• Performing administrative functions concerned with a project.
• Maintain proper project documentation and ensure accuracy of all status submissions to comply with project specifications and clients’ requirements
• Report to project manager for all the project documentation and project tracking schedule
• Providing support to project engineer and manager.
• Other ad-hoc administrative tasks as assigned

REQUIREMENT

• GCE ‘O’ LEVEL or Higher qualification
• Proficient in MS Office
• Good command in spoken and written English and Chinese
• Able to work independently and sense of responsibility
• Able to work on Alternate Saturdays
• Minimum 3 years relevant working experience preferred.

About the role*

Toh Chin Leong Construction Pte Ltd is seeking for a dedicated and organised Cleaning Operations Executive to join our team. In this full-time position, you will play a crucial role in overseeing the efficient and effective delivery of our cleaning services. Your excellent communication and problem-solving skills will be essential in ensuring that our clients receive a high-quality service.

*What you'll be doing*
Managing and overseeing the daily cleaning operations to meet client requirements
Coordinating and supervising the cleaning staff to ensure tasks are completed to a high standard
Monitoring and reporting on cleaning performance metrics to identify areas for improvement
Liaising with clients to understand their needs and address any concerns or queries
Assisting with the recruitment, training and development of the cleaning team
Ensuring compliance with health and safety regulations and company policies
Identifying opportunities to enhance the efficiency and quality of our cleaning services
*What we're looking for*
Proven experience in a similar cleaning operations or supervisory role
Strong organisational and time management skills with the ability to multitask
Excellent communication and interpersonal skills to liaise with clients and team members
Problem-solving skills and the ability to think quickly to address any issues that arise
Knowledge of cleaning best practices and health and safety regulations
A proactive, customer-focused approach and a commitment to delivering high-quality service
*What we offer*
Here at Toh Chin Leong Construction Pte Ltd we are committed to providing a supportive and rewarding work environment for our employees. You will have the opportunity to develop your skills and advance your career, with access to ongoing training and development. We offer a competitive salary, as well as a range of benefits including healthcare coverage and a generous leave entitlement.

*About us*
Toh Chin Leong Construction Pte Ltd is a leading provider of comprehensive cleaning and facilities management services in Singapore. With a strong focus on sustainability and innovation, we take pride in delivering exceptional service to our clients across a variety of industries. Our diverse team of dedicated professionals is the foundation of our success, and we are committed to fostering a inclusive and collaborative work culture.
If you are excited to join our team and contribute to the success of our cleaning operations, we encourage you to apply now.

• To supervise the work of sub-contractors and work closely with other operations staff to meet the project schedule
• Report to the Construction Manager
• You will adhere to construction procedures and safe work practices and ensure that works are executed within an acceptable standard of workmanship so as to meet the stringent requirement conducted during site tests and inspections
• Prepared and Assembled ready wooden cabinetry to drawings and specifications for installation.
• Verified dimensions and checked the quality and fit of pieces.
• Measured and marked dimensions of sites.
• Performed Cabinet assembly with the use of hand tools.
• Assisted with all aspects of the assembly team.
• Read detailed schematics for cabinets and executed assembly accurately.
• Helped with delivering and manually installing cabinets.
• Installed cabinets in residential homes.
• Minimum 3 years of relevant experience in the Construction Industry
• Possess a certificate in Building Construction Safety Supervisor (BCSS)
• Supervisory experience in foundation & structural works on site
• Able to work independently with a positive attitude

Key Responsibilities

Administrative Operations:

• Manage office operations, vendor coordination, and procurement processes.
• Handle vendor management systems such as Ariba and GeBIZ, ensuring efficient and compliant operations.
• Develop and implement policies and procedures for improved operational efficiency.

HR Operations:

• Oversee HR functions including recruitment, onboarding, payroll, employee relations, and compliance with Singapore labor laws.
• Create and manage employee-related documentation, including employment contracts, performance appraisals, and termination letters, ensuring compliance with local laws.
• Foster a positive work environment by leading and mentoring the HR and administrative teams.

Finance & Compliance:

• Prepare and manage income tax and GST documentation in compliance with Singapore’s regulatory framework.
• Ensure accurate and timely submission of statutory documents such as CPF contributions, IRAS filings, and MOM-related requirements.
• Provide support in financial audits and maintain accurate records for compliance.

Vendor Management:

• Manage vendor relationships through platforms like Ariba and GeBIZ.
• Ensure timely procurement, payment processing, and compliance with procurement policies.

Requirements

• Education: Master’s Degree in Management or a related discipline.
• Experience: 4–5 years of relevant experience in the construction sector in Singapore.
• Knowledge:Strong understanding of Singapore company laws, employment laws, and financial regulations.
  Experience in vendor management systems like Ariba and GeBIZ.
  Familiarity with income tax and GST documentation in Singapore.
  
• Skills:Excellent communication, organizational, and leadership skills.
  Proficiency in Microsoft Office Suite and HRIS systems.
  Ability to handle multiple priorities in a dynamic environment.
  

• Assist Sr. Manager in guiding co-workers in P&C UW Broking
• To contribute and achieve profitability and growth for P&C business
• Assist in the management of existing P&C portfolio and developing new business portfolio
• Underwrite and determine an acceptable pricing and terms, within underwriting authority on all P&C business
• Assess risk and determine the coverage position
• Assess quantum analysis and legal liability assessment where appropriate while ensuring that company's policy, procedures, the assigned authority limits and regulatory requirements are adhered to at all times.
• Relationship management with broking intermediaries or direct clients on renewal of existing accounts and maximizing revenue
• Other duties assigned

Requirement:

• Degree/Professional Insurance qualification.
• At least 7 years of relevant experience.
• Familiar with local market mechanism and practices
• Good working knowledge of underwriting methodology.
• Demonstrated sound judgement and initiative in working within underwriting guidelines.
• Ability to develop and foster relationships within and outside the company and interact effectively with multiple stakeholders.
• Dynamic, organized and possess good written and oral communication skills.
• Ability to work independently and collaboratively, think critically, and problem-solve.

Responsibilities:

• Assist in cost estimation and future tender exercise.
• Assist prepare and analyze the cost comparison together with Senior QS.
• Liaise and negotiate with sub-contractors and suppliers.
• Obtaining quotations from suppliers and sub-contractors.
• Prepare and administer tender documents and doing costing summary and price comparison.
• Ensure accurate measurement of quantities to assist in the preparation of progress payment claims, variation order claims and payments to subcontractors and suppliers including all final accounts.
• Prepare Variation Orders, claims, final accounts, settlement and sub-contractor payments.
• Certify and evaluate progress work done, includes contract administration for variations for both subcontract and main contract works.
• Be meticulous, analytical with excellent problem-solving skills, proactive, a good team player & able to meet tight deadlines.
• Perform all other QS-related jobs.

Requirements:

• Degree or Diploma in Quantity Surveying or Building or its equivalent
• Minimum 2 years’ relevant working experience in main construction companies
• Experience in HDB contracts an advantage
• Be able to work independently with minimum guidance and under pressure to meet tight deadlines
• Good team player, keen desire to learn, contribute, advance and progress with the company.

Job Title: Quantity Surveyor (ID6012)
Location: City Hall
Working Hour：Monday- Friday : 8:30am-5:30pm
Salary: $2800 -$3500

Job Description
• Take off quantities
• Source quotations for relevant trade works, including price comparisons and cost analysis
• Raise tender queries/design discrepancies for clarification
• Handle tender correspondences and addenda to update changes in tender documents
• Assist in compiling tender submissions, including qualifications
Perform other QS duties as assigned


Requirements:
Possess Diploma/Degree in Quantity Surveying;
Fresh graduate/ 1-3 years’ working experience related to main building tenders;
Good knowledge of reading specifications and building drawings;
Proficient in Microsoft Office;
Ability to work with digital softwares (ie Cost X/ Glodon) would be ideal; and

Job Description

• Manage & Lead the electrical team.
• Perform engineering duties such as design, engineering calculations, planning, tender. Preparation/evaluations as part of the engineering project team
• QA/QC documentation review of engineering deliverables
• Liaison with clients, project managers, architects, contractors
• Resolve any technical problems faced during project design and/or construction stages
• Suggests ways to increase revenues and efficiency.
• Testing & Commissioning of the ACMV Electrical Systems.
• Ensure the team follows all electrical codes and standards.

Job Requirements

• Min Dip or Degree in a relevant engineering field with minimum 5 years of related working experience in the Construction Electrical Field associated with ACMV / Electrical.
• Engineering design of commercial buildings, mixed-use developments major infrastructure transportation projects
• Possess design experience and good understanding of ACMV / Electrical technical systems and procedures:
• Possess knowledge on all cabling, loading and sizing calculations and equipment selections such as cable, generators, panels, etc.
• Develop, design through establishing, design briefs, design reports, calculations, schematics, schedules, specifications, concept, Preliminary, Detailed and Construction Engineering Designs
• Productions of drawings and developing models
• Site Experience, Testing & Commissioning Experience
• Having experience working with Infrastructure Projects would be an added advantage

*Please be notified that only shortlisted candidates will be notified*

By submtting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

EA Personnel Name: Chan Jun Wei

EA Personnel No: R1543992

EA License No: 21C0845

Roles & Responsibilities

• Project specifications, construction drawings and Building Control Act and Regulations.
• To oversee in all aspects relating to the construction of the Project, keeping and submitting records.
• To provide full support and assistance, as and when directed by the Superintending Officer and/or Professionsl engineer.
• To check and assess temporary works by the Contractor to ensure that the works are safe and in compliance with all relevant Regulations.
• To ensure that Contractor’s working procedure complies with the agreed method statement and relevant workplace safety and health regulations and to direct modification to the procedure, if necessary, to comply with the agreed method and safety and health regulations.
• To inspect completed work and prepare defects list if necessary.

Requirements

• Degree in Civil and Structural engineering
• Possess a valid RE Certificate

质量工程师（Quality Engineer)

Responsibilities:

To manage the Quality Assurance & Quality Control (QA/QC) function so that quality products/services are supplied.

Liaison with customers, consultants, engineers, inspection bodies and suppliers on matters relating to quality assurance.

Coordinating with Production/Plant Managers to conduct investigations on quality deficiencies.

Conduct site visits to ensure that quality of products supplied is within design parameters.

Co-ordinate all QA/QC operations to ensure that customers are satisfied with the level of products/service provided.

Co-ordinate with the Sales and Production Departments to ensure that customer complaints are professionally and efficiently resolved.

Develop QA/QC systems and set achievable targets

Ensure Production comply with quality procedures.

Assist Project Management team on project/safety for daily activities and Quality Management

Work with Production Manager and Plant Manager to minimize defects

Comply with all requirements for the continuity of ISO certifications

Requirement:

Relevant Qualifications in Engineering or equivalent

possess training certificate in ISO Quality Management System, Quality Engineer, CONQUAS, BCA-Good Industry Practices would be advantageous

Comfortable working within a fast-changing environment, ability to multi-task and cope with ambiguity

Strong communication and interpersonal ability, coupled with influencing skills

Independent and a self-starter, with strong personal drive to initiate and implement

As part of a finance team who contributes to the ongoing effectiveness and efficiency of the new Real Estate development project, you will conduct the financial management, budget and cost control and forcasting of project development sector within the Group.

Responsibilities:

1.Establish project company’s financial management regulation, develop job responsibilities/scopes and related SOP

2. Daily bookkeeping and ensure accuracy and filing of files in a timely manner

3. Complete the financial statement and annual audit work

4. Manage consolidation and preparation of monthly and quarterly management reports, budgets and forecasts, cost control

5. Establish a financial analysis procedure and model, and report financial status to management regularly

6. Manage statutory filings including financial statements and tax

7. Prepare project capital plan and ensure proper cash flow and allocation of funds, as well as managing capital risks

8. Assist in cost analysis of investment and financing projects, and cooperate with the formulation of investment and financing plans

9. Other adhoc tasks assigned

Requirements:

1. Degree or professional qualification in Accountancy; CFA, ACCA, CPA and other qualifications are preferred

2. At least 3 years working experience in financial management of Real Estate development projects in Singapore, familiar with financing, taxation, cost control and other related to Real Estate development business

3. Familiar with Singapore's financial policies, corporate financial regulations, and procedures, and proficient in relevant financial and tax laws and regulations

4. Strong capabilities in capital management, cost control, risk control and financial analysis

5. Good organization, coordination, communication skills and teamwork spirit, have a strong sense of responsibility

Monday to Friday; Based in HQ (near Changi Business Park)

• Conduct technical reviews to ensure compliance with project requirements.
• Coordinate activities with subcontractors in accordance of project schedules and contract requirements.
• Manage budget and expenditure of the project to ensure adherence to budgetary guidelines.
• Manage resources required on site.
• Manage workplace safety in accordance to safety and health regulations.
• Monitor quality of construction to ensure compliance with building control regulations.
• Monitor the progress of construction to ensure it adheres to the project timeline.
• Negotiate with relevant parties to ensure projects are completed on time and within budget.
• Plan work schedules to ensure project plans are carried out as planned.
• Prepare reports to track the progress and cost of the project.
• Prepare tenders and contract bids.
• Supervise site labour force to ensure project operations comply with standards and regulations.

About Us

Established in 1972, Guardian Health & Beauty is Singapore’s Number 1 Health and Beauty retailer. With more than 127 stores nation-wide, it retails a comprehensive range of health & beauty products. Guardian has evolved from its pharmacy roots to a holistic one-stop solution for customers’ health and beauty needs. It continues to expand its products and service range to meet the redefinition of beauty by today’s customers – where health meets beauty.

With a strong health heritage, it has the largest network of award-winning pharmacists and a wide selection of health products. Professional services such as patient-care counselling, dispensary services, beauty and personal care solutions are offered at stores as a convenient one-stop for health and beauty. Guardian also operates its online store with more than 9,000 products available and offers the “Click & Collect” services. For more information, please visit www.guardian.com.sg. Follow Guardian Health & Beauty on Facebook, Instagram, Telegram, Youtube and TikTok.

Guardian Health & Beauty is a Progressive Wage (PW) mark accredited company.

Role Purpose

To lead multi-disciplined project teams, with direct accountability for overall project delivery.

Responsibilities

• Oversee and manage retail store projects. Responsible for managing budget, schedule, procurement, quality and risk for individual store developments (new/refits/refresh) projects including planning, design, construction, occupancy and closeout.
• Demonstrate capability to read, understand and apply standard to complex documents affecting store development projects, including but not limited to work letters, project charters, presentations, surveys and drawings.
• Interface directly with key stakeholders and project peers (Operations / Design / Marketing / Engineering / Cost Management) to help define project requirements, prepare the scope of work, project delivery resource requirements, cost estimate/ budget, work plan schedule and milestones, quality control, and risk identification.
• Identify external project delivery resources from pre-qualified lists or through individual project qualification process; conducts standard to complex request for proposals; completes bid analysis; leads evaluation interviews, recommends resources to the Property Director.
• Works across function to value engineer schemes and deliver year on year build cost reductions, without impacting the customer experience or impairing operational team members.
• The individual will lead the delivery of store development, using best practice to provide project guidance and direction to achieve project goals.
• Implement effective communication plans for meetings and written reports/meeting minutes to keep stakeholders and line management informed of key project/programme updates
• Ensure project data integrity and documentation is accurate, timely and coordinated.
• Tracks progress of each project against goals, objectives, approved budgets, approved timelines. Reports status and variances. Creates action plans to meet objectives, budget and schedule.
• Implements change management routines to assess change requests, make recommendations, secure business and line management approvals, and issue change orders. Assesses change requests to determine impacts to scope, budget, schedule, quality and risk.
• Any other adhoc duties as and when assigned

About You

• Bachelor's degree in Architecture, Engineering, Construction Management or a related field
• 5-10 years’ experience in store development
• Demonstrated ability to identify complex project risks, lead constructability reviews, develop risk mitigation and contingency plans, and implement action plans to reduce or eliminate project risks
• Ability to comprehend, analyse, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports.
• Ability to motivate and negotiate effectively with top management, and stakeholder groups to take desired action
• Ability to forecast and prepare budgets
• Has a proven record or working with Design, Engineering and Cost Management functions to deliver outstanding stores
• Expert knowledge of building standard/regulatory standards and an understanding of store licensing requirements is essential
• Certification as Project Management Professional (PMP) [accredited by the Project Management Institute (PMI)] and/or Certified Construction Manager (CCM) would be advantageous

Benefits

• Team Member Discount
• Subsidized Medical and Dental Benefits
• Training Opportunities
• Career Advancement

Working Location: Tampines North

• Supervision of works at site in accordance with the design and drawings.
• Preparation and Maintenance Of daily report/record
• Check and conduct inspections on works performed by sub contractors.
• Check all construction drawings/ sketches and discrepancy to the PM
• Handle all problems arising from the project
• Preparation of progress report for the consultants
• Work in conjunction with PM and Safety Supervisor to keep the site safe and tidy
• Co ordinate the handing over of completed works to the consultants and completion of the necessary rectification works.
• Submission of as built drawings and documents at the end of the project.
• Attend meetings, liaise with consultants, clients, etc

Workplace Coordinator

Work Dynamics - Integrated Facilities Management

The Workplace Coordinator is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service within a select portfolio of properties. The Workplace Experience Coordinator will be expected to increase the level of engagement and partnership between JLL, service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.

Job Responsibilities

• Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests
• Execute experience services in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations
• Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the Client
• Support data collection, analysis and reporting to ensure alignment with the Clients’ goals and objectives
• Strive to continually improve experience service performance
• Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives

Ensuring Exceptional Service

• Works collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management, Engineering, Transactions, Projects, etc.)
• Assists with third party vendor relationships and service partners to provide maximum service delivery
• Intuitive service delivery, anticipating needs or concerns exceeding Client expectations
• Builds meaningful lasting relationships with Client employees and guests, carrying calling and culture cards
• Visibly engaged and well known in the workplace; spends a minimum of two hours per day welcoming employees in the reception or employee entrances and also walking floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained
• Receives and responds to all requests or issues within one day of receipt, including a personal follow up to Client employees to ensure questions / requests are answered ·
• Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to Client’s operations occur
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies
• Assistance and flexibility with Client events as needed to ensure flawless delivery
• Serve as training center event concierge and manage conference room bookings including resolution of scheduling conflicts
• Provide administrative and operational excellence for soft services
• Perform additional job duties, as requested

Qualifications

• Diploma Holder
• 1-3 years minimum prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred
• Exceptional customer service skills and professionalism with a passion for hospitality
• Ability to manage multiple priorities and deliver results in a fast-paced environment
• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
• Ability to work independently – strong prioritization and time management skills
• Ability to work with diverse teams – lead and/or follow; respectful, cooperative, accountable
• Excellent verbal and written communication skills with the ability to communicate professionally
• Excellent organizational skills and process management
• Ability to adapt to new devices, technology, and applications Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote)