Responsibilities:

· Ensure the warehouse operates at peak efficiency, by supervising and training warehouse employees and establishing, monitoring, and managing operation goals.

· Develop warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory management, gate processes, and shipping.

· Train and manage a warehouse team to solve day-to-day operational issues.

· Oversee daily operations, while controlling and managing inventory and logistics.

· Review and prepare workflow, manning and space requirements, equipment layout, and action plans while ensuring productivity, quality and customer service standards are met.

· Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations.

· Assisting with deliveries where required.

Requirements:

· 2+ years warehouse management experience.

· Able to commit 5.5 Days Work Week (Mon-Sat)

· Excellent understanding of warehouse management procedures.

· Proficient knowledge of inventory and inventory controls.

· Valid Class 3 Driving License and Forklift License.

· Proficient computer skills.

· Able to speak English and Mandarin in order to communicate with Chinese speaking associates.

· Excellent problem-solving skills and leadership qualities.

· Ability to work with all levels of company staff.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Job Responsibilities

1. Assist to Coordinate coffeeshop food processing & servicing and complete duties such as adhering to sanitation standards, setting schedules, monitoring employee performance and training workers

2. Check customer feedback, handle complains, oversee customer service quality, etc.

Requirement

1. Relavant working experience in coffeeshop

2. Flexible for weekend & PH day shift

3. Teamwork & problem-solving orientation

Job Responsibilities:

• Placing bulk orders and managing the shipment of the same
• Contacting and coordinating with vendors, suppliers, and business partners
• Maintaining long lasting business relationships
• Developing vendor contracts and negotiating its terms and conditions
• Coordinating with the Wholesale Manager to identify sales objectives and goals
• Planning and creating effective sale maximizing strategies
• Conducting timely inventory checks
• Collecting vendor invoices and processing the same
• Training and supervising team members

Job Requirements:

• Possess strong people management skills
• Excellent interpersonal and communication skills
• Able to commit to work overtime on Weekend and Public holiday if required
• Able to work at night shift and split shift

Responsibilities:

· Ensure the warehouse operates at peak efficiency, by supervising and training warehouse employees and establishing, monitoring, and managing operation goals.

· Develop warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory management, gate processes, and shipping.

· Train and manage a warehouse team to solve day-to-day operational issues.

· Oversee daily operations, while controlling and managing inventory and logistics.

· Review and prepare workflow, manning and space requirements, equipment layout, and action plans while ensuring productivity, quality and customer service standards are met.

· Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations.

· Assisting with deliveries where required.

Requirements:

· 2+ years warehouse management experience.

· Able to commit 5.5 Days Work Week (Mon-Sat)

· Excellent understanding of warehouse management procedures.

· Proficient knowledge of inventory and inventory controls.

· Valid Class 3 Driving License and Forklift License.

· Proficient computer skills.

· Able to speak English and Mandarin in order to communicate with Chinese speaking associates.

· Excellent problem-solving skills and leadership qualities.

· Ability to work with all levels of company staff.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Job Responsibilities:
Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates.
Organize workflow and ensure that employees understand their duties or delegated tasks.
Monitor employee productivity and provide constructive feedback and coaching.
Receive complaints and resolve problems.
Maintain timekeeping and personnel records.
Pass on information from upper management to employees and vice versa.
Prepare and submit performance reports.
Hire and train new employees.
Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.

Job Requirements :
Proven experience as supervisor or relevant role.
Professional and pleasant personality
Able to work on weekends and public holidays
Able to work at night shift and split shift

Description:

• To review submissions from construction contractors/QP/PE for works affecting water pipes;
• To collate the list of sites for site surveillance;
• To prepare submission report to record the number of submissions reviewed;
• To monitor alerts sent from the Board’s monitoring system and follow up with the construction contractors who are working near to water pipes; and
• To conduct any other works in relation to the submissions as required by the Board.

Requirement:

• Possess a minimum of Diploma certificate in Civil Engineering or equivalent
• Must be Singaporean.
• Must have Certification in Supervision Course – Building Construction Supervisor Safety Course (BCSS)
• Must be able to communicate in English

Requirements

* Proven experience as Supervisor or similar role

* Organizational and leadership abilities

* Communication and interpersonal skills

* Self-motivated with a results-driven approach

* Problem-solving skills

* Able to work longer hours with prolonged period of standing.

* Must work on weekends/PH.

Responsibilities

* Set daily/weekly/monthly objectives and communicate them to employees

* Organize workflow by assigning responsibilities and preparing schedules

* Oversee and coach employees

* Identify issues in efficiency and suggest improvements

* Enforce strict safety guidelines and company standards

Responsibility:

-shall be competent and possesses the skill, knowledge and ability to manage public relation issues and general project queries with the residents effectively;

-showing, explaining and demonstrating to residents the locations and purposes of the Lift Upgrading Programme provisions;

-dealing with requests and handling complaints of the residents with tact and patience; offering on-site suggestions and measures, if necessary;

-arranging for works for the lift upgrading to be carried out outside flats timely; ensuring good rapport and maintaining positive relations with the residents;

-to attend and provide administrative assistance and logistic support in the construction working committee meetings

- Writing minutes of meetings with Consultants, HDB , Sub-Contractors , etc..

Administrative Duties:

· Preparation of payments and invoices summary report (including quarterly and annual summary)

· Responsible in operational administrative duties

· Attending to both incoming and outgoing calls and emails

· Ensure proper filing system and documentation

· Maintain employees’ skills and certification database

· Registration and renewal of employee’s skills certification (from registration to follow up of certificates)

· Renew and update company vehicles matters including VPC , road tax and insurances

Accounting Duties

· Support in both AR and AP matters

· Manage full spectrum of purchasing process including preparation of quotation, purchasing order and invoices Processing of worker’s claims

· Coordinate with supplier, subcontractors, clients

· Assist in Accounting related functions including billing and manage collection, Progress Claim matters

· Assist in statement of accounts

· Perform CPF submission , IR8A, IR21 and quarterly GST

· Any other adhoc duties as assigned

Responsibility:

-shall be competent and possesses the skill, knowledge and ability to manage public relation issues and general project queries with the residents effectively;

-showing, explaining and demonstrating to residents the locations and purposes of the EASE retrofits provisions;

-dealing with requests and handling complaints of the residents with tact and patience; offering on-site suggestions of fall prevention measures, if necessary;

-arranging for works to be carried out within flats timely; ensuring good rapport and maintaining positive relations with the residents;

-to attend and provide administrative assistance and logistic support in the construction working committee meetings

Requirement:

-minimum qualification of GCE "A" Level Certificate with at least two years of public relations work experience. The PRO shall be capable of communicating effectively in English, one Chinese dialect and one other official language.

Job Description & Requirements

• Assist Construction Manager in planning and executing building construction and renovation projects.
• Plan and coordinate construction activities on daily basis.
• Establish budget and schedule for construction project.
• Monitor and control expenses within the established budget.
• Recommend cost reduction initiatives while maintaining the quality and productivity.
• Oversee invoice and payment processing in a timely fashion
• Analyze construction problems and develop immediate resolutions.
• Respond to customer inquiries and concerns promptly.
• Generate construction progress and expense reports for management.
• Attend educational workshops, trainings and conferences for professional growth.
• Identify slippages or delays in constructions and adjust schedules to meet deadlines.
• Identify milestones and problem areas and accordingly recommend preventive actions.
• Work with Construction Manager to develop project plan, quality assurance plan and health and safety plan.

Requirement:

• Holds Bachelor/ Master Degree in Civil Engineering
• Have more than 10 years of site experience
• Have experience in LTA projects have an advantage

We are seeking an individual with architectural technical experience for the position of Mechanical Project Engineer at Fortis Construction Pte. Ltd. Singapore operations. The candidate will work directly with the Mechanical Project Manager and the subcontractors throughout the six-year design and construction phase of the largest multistory data center in Asia (The Project).

Reporting to the Mechanical Project Manager, the candidate will be accountable for ensuring the work required such as submittals, RFI’s, coordination drawings, updating documents, etc are complete, ready and approved for Mechanical Subcontractors to perform their scope of work in the strictest of compliance to the contract documents. This role is focused on working with the Mechanical Project Manager who is managing the Mechanical Subcontractor field operations and installation details for a large complex data center project, having stringent technical requirements.

It is expected the candidate will be a very detail-oriented individual with previous experience working as an Mechanical Project Engineer on data center projects and or other complex technical projects. There will be a significant amount of “hands on” work coordinating approved design documents and ensuring installed work in the field are in compliance with such documents. The candidate must have strong Emotional Quotient (EQ) skills and be able to relate to and communicate with the client, the Fortis Construction Pte. Ltd. team, subcontractors of all tiers, vendors and immediately establish trust and confidence in his/her ability.

Responsibilities:

• Represent Fortis Construction Pte. Ltd. in the utmost professional manner while constantly embracing honesty, integrity, and truth
• Comply with Fortis Construction Pte. Ltd. anti-graft, non-bribery requirements
• Work intensively with the Fortis Construction Pte. Ltd. Virtual Design & Construction (VDC) team to coordinate all the architectural trade work with other trades
• Develop a comprehensive understanding of the contract documents (drawings and specifications), phasing plans, mechanical systems interrelationships, construction sequencing and project schedule.
• Develop close working relationship with Mechanical subcontractors as well as discipline leads from the Owner.
• Assist subcontractor in development of scope, cost, coordination, schedule, procurement, submittals, RFIs, & change management.
• Work intensively with the Fortis Construction Pte. Ltd. Virtual Design & Construction (VDC) team to coordinate all the mechanical trade work with other trades.
• Facilitate problem solving, as may arise, between structural, architectural, mechanical, electrical and CSA subcontractors during construction.
• Work closely with the Mechanical & Plumbing Construction Managers to lead the mechanical subcontractor installation drawing approval process between the mechanical subcontractor, Resident Engineer, Resident Technical Officer, Accredited Checker, and the Local Authority having Jurisdiction, and Assist in the receipt and review of all mechanical submittals.
• Log and post all mechanical changes and as-built information on field drawings. Provide such information to VDC team so such information can be incorporated into the final virtual model.
• Ensure all information is current and communicated with the MEP project team.
• Interface with the Fortis Construction Pte. Ltd. Owner Furnished Equipment (OFE) manager for all client provided equipment.
• Attend relevant Factory witness testing as directed by the Mechanical Manager.
• Liaison with the Mechanical engineering consultants, supervisory engineers, Inspectors and relevant staff.
• Assist in implementation the Fortis Construction Pte. Ltd. cloud-based QA/QC program for the Mechanical scope of work.
• Ensure that Mechanical Subcontractors adhere to relevant Quality documentation/records.
• Assist in the testing and commissioning of Mechanical equipment.

Qualifications:

• Must possess BCSS certificate.
• Mechanical construction background. Precast Construction is also a plus
• Experience building data centers or other technically intensive facilities
• Bachelor’s or associate’s degree in engineering or related field
• Mechanical and engineering working knowledge of plans, engineering drawings, specifications and schematics associated with the mechanical and architectural trades
• Computer literacy. Significant experience with Excel, Word, and other computer-based tools
• Knowledge of Navisworks or any BIM software would be an added advantage
• Excellent communication and organizational skills
• Fluency in English

• Ensure standards for food quality and preparation.
• Increase customer sevice level and ensure that operational standards are met.
• To maintain accurate inventory control records.
• Supervise and manage well on daily operations.
• Manage and meet daily, weekly and monthly schedule and target.
• Build teamwork to improve productivity.
• Ad hoc duties instructed by Manager.
• Friendly personality, Positive attitude and Team player.
• Dedicated with desire to strive towards excellence.
• Good communication skills.
• Problem-solving skills.

How to Apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employer for their consideration.

We regret to inform that only shortlisted candidates would be notified. Wish you all the best.

Damian Tan (EA Reg No: R1102628)

Active Manpower Resources Pte Ltd (EA Lic No: 06C3757)

Job Description & Requirements

· Staff Supervision:Supervise, train, and mentor waitstaff.
Assign duties and responsibilities to waitstaff for each shift.
Monitor the performance of waitstaff, ensuring they provide excellent customer service.
Conduct regular performance evaluations and provide feedback to staff.
Address any disciplinary or performance issues as they arise.

· Customer Service:Ensure that guests receive high-quality service.
Address customer complaints and concerns professionally and promptly.
Train waitstaff on proper customer service etiquette and standards.

· Scheduling:Create and manage work schedules for waitstaff, taking into account peak dining times and staff availability.
Ensure adequate coverage during busy periods and adjust staffing levels as needed.

· Inventory Management:Monitor and control inventory of dining supplies, such as tableware, linens, and condiments.
Place orders for replenishing supplies as needed.
Ensure that the restaurant is adequately stocked with necessary items.

· Quality Control:Ensure that food and beverages are served according to established standards and presentation guidelines.
Monitor food quality and presentation.
Conduct regular inspections of dining areas for cleanliness and organization.

· Safety and Compliance:Enforce health and safety regulations and food safety guidelines.
Ensure that waitstaff adhere to proper hygiene and safety practices.
Address any safety or compliance issues promptly.

· Communication:Maintain open and effective communication with the kitchen staff to ensure smooth coordination between the front and back of the house.
Relay customer orders and special requests to the kitchen accurately.
Communicate with management regarding any operational issues or staff needs.

· Training and Development:Provide ongoing training and development opportunities for waitstaff.
Stay updated on industry trends and new service techniques to enhance the skills of the team.

· Financial Management:Assist in monitoring and controlling labor costs.
Track sales and revenue, and report to management.
Manage cash handling and ensure accurate billing.

· Team Leadership:Lead by example and set a positive tone for the waitstaff.
Foster a team-oriented work environment.

· Problem Solving:Handle unexpected situations, such as staff shortages, equipment malfunctions, or customer issues, with efficiency and professionalism.

· Administrative Tasks:Complete administrative tasks, including payroll, timekeeping, and record-keeping.
Prepare reports as required by management.

· Promotions and Upselling:Encourage waitstaff to promote special dishes and upsell items on the menu.
Participate in planning and executing promotions and events.

· Able to work weekend and public holiday.

We thank you for your interest and we regret that only shortlisted candidates will be notified. All resumes received will be used for recruitment purposes only.

EA License ID: 18C9520

EA Registration ID: R1765753

The Office of Health and Safety (OHS) envisions a campus environment at Nanyang Technological University (NTU) where every individual can work, study, and thrive in a safe and healthy atmosphere. We aspire to be at the forefront of innovative practices, leveraging technology and collaboration to continuously enhance the safety and well-being of our campus community.

OHS is committed to championing comprehensive health and safety management at NTU. Our mission is to establish and maintain robust frameworks and systems that promote a culture of safety, prevent incidents, and protect the health of all stakeholders. Through proactive initiatives, education, and collaboration, we strive to foster an environment where safety is everyone's responsibility.

This role in OHS is integral to achieving our vision and mission. As stewards of safety excellence, we oversee university-level health and safety programs, including radiation safety, chemical safety, electrical safety, and more. Our department is dedicated to establishing policies and processes that support the promotion and sharing of best practices in safety and health among colleges, schools, research centers, and departments within NTU.

Responsibilities

Serve as the secretariat for University-level safety and health committees, facilitating effective communication and collaboration. Conduct comprehensive safety and health inspections to identify potential hazards and ensure compliance with regulations. Organize promotional and outreach programmes at the University level, including drafting publicity materials, coordinating logistics, and conducting site reconnaissance. Develop and refine in-house standard operating procedures to enhance safety protocols and practices. Prepare reports for regulators and national authorities, compiling data on safety compliance and occupational health surveillance. Administer IT systems related to health and safety, ensuring smooth operation and utilization. Support website maintenance and updates to disseminate relevant safety information effectively. Monitor quality and customer service ratings to continuously improve safety programmes and services. Manage procurement of supplies and equipment, liaising with suppliers, processing invoices, and maintaining records.

Requirements

• A Diploma in Physical Sciences, Engineering (Chemical, Electrical, Mechanical, Environmental), or related fields, with relevant certificates in safety, health, and environmental technology preferred.
• Minimum of 2 to 3 years of experience coordinating safety and health programmes, preferably in an institutional or corporate setting.
• Independent, meticulous, and resourceful individual with strong team collaboration skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Visio).
• Programming experience would be an added advantage for leveraging data analytics and IT systems.

If you are passionate about championing health and safety initiatives and thrive in an environment that values innovation and collaboration, we welcome you to apply for this exciting opportunity to contribute to NTU's transformative journey in health and safety management.

Hiring Institution: NTU

Description:

• Ensure that the deliverables are in accordance with the specifications stated in the Contract and completed on schedule, group logistics is managed, and health and safety measures are adhered to prepare a programme of works which shall identify all the tasks necessary.
• Travel island-wide to numerous remote locations daily.
• Carry out the supervision timely according to the programme of works and reporting of the actual progress. Coordinate all matters that require collaboration between stakeholders to ensure smooth progress of the services.
• Prepare and submit maintenance reports, checklists, documentation, and prepare the monthly works report.
• Ensure the quality of the site services by carrying out periodic inspection of the services/works and ensuring that the Board’s instructions are carried out.
• Assist and provide daily, weekly and monthly reporting of services done, and to provide updates on outstanding works/services, defects and observations.
• Manage the daily geospatial deployment, optimise the services efficiently, undertake first respondent basic troubleshooting and diagnostics services, verification, ensure upkeeping of the installation, provide competent technical services, timely reporting, monitoring of equipment health and status, and any other services for the proper functioning/assurance of the system as instructed by the Board.
• Develop competencies in the respective work groups

Requirement:

• About three (3) or more years of relevant work experience, preferably in engineering-related fields, utilities, public sector services, or maintenance-related service
• Shall be a Singaporean and security cleared by MHA.
• Shall be able to communicate conversantly in English

To overseas Civil & Building Works include

1. Supervision and Co-Ordination

2. Monitoring work schedule

3. Liaise with relevant Consultants, Clients & Authorities

Requirements:

• Diploma/Degree in Civil/Bldg Engineering or equivalent
• Min 2 to 3 years working experience in Construction
• BCSS Certificate

Job Description:

• Plan, manage and maintain the BIM data in compliance with project requirements
• Create and maintain the project template files to assure standards.
• Coordinate with other discipline and engineers to manage and resolve the clashes.
• Prepare Transmittal on drawings for submission or issuance to sub-contractors
• Supersede and updated the current revision status
• Compile of As-built drawing upon project completion
• Minor coordination of Architectural / Structural / M&E drawings
• Detailing and documentation of working drawing
• Any other duties assigned

Job Requirement:

• Holds a degree
• Minimum 5 years experience in construction industry and have relatable experiences on BIM Drafter
• Knowledge in AutoCad software is a must
• Experienced with Microstation
• Knowledge in BIM and Bentley Aecosim would be an advantage
• Have experience in LTA projects have an advantage
• Able to work well in teams and indepenedently
• Willing to work in Site Office
• Able to start immediately or within a short notice period will have added advantage

Job Descriptions

• Report directly to Branch Sales Manager
• Responsible to deliver and provide Quality Services.
• Responsible for Sale of courses packages, services & products
• Assist managers calling cold-calls to customer
• Responsible for upkeep/handling of the machinery of the salon equipment.
• To fulfil the salon duties whenever assigned
• To fulfil the cleanliness standards of respective room whenever assigned.
• Assist Managers to fulfil branch sales.
• Discuss with Managers regarding customer needs
• To achieve personal sales target.
• To follow up with customers after their treatment.
• Build up relationship with customers at all times.
• Follow all treatment procedure & necessary guidelines
• Any assignments given from time to time by the Company

Job Requirements

• At least 5 years of working experience in the body spa and beauty industry
• Possess a recognised professional beauty certification is preferable
• Passion and self-motivated staff
• Well-groomed with positive attitude
• Willing to work retail hours, weekends and public holidays

• Responsible for culinary duties, including food preparation, cleaning, while employing the best food practices and standards.
• Works efficiently during peak hours (11am - 1pm, 5pm - 8pm).
• Able to work in fast-paced, high stress and hot kitchen environment.
• Willing to go beyond their job scope, on a need-to basis.

Our client is a global MNC, one of the most established pioneers in the Industrial Equipment industry. Due to business needs, they are now recruiting for Sales Engineer to be part of their Sales Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties:

• Upselling company's product range
• Expanding our customer base and acquiring new accounts.
• Conducting technical sales presentations to clients.
• Nurturing and maintaining strong client relationships.
• Collecting valuable marketing insights.

Requirements:

• Min Degree in Engineering or a related field
• Min 3 years of experience in Construction, Plumbing
• Must possess own vehicle

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

Email Address: [email protected]

EA License No: 19C9682

EA Personnel No: R22108850

EA Personnel Name: Chan Mun Mun

A) Job Summary:

Assists the Site Manager in managing specific works on site.

(B) Essential Job Functions:

The Building Supervisor is responsible, but not limited to, the following:

Planning & Programming

• Plan construction sequence for various work trades.

Quality

• Coordinate and lead the inspection of works by Resident Engineer and/or Clerk of works.
• Assist in implementing Quality System on site.
• Follow up and monitor Contractors QAQC issues for timely close out.
• Ensure timely delivery of all construction material.
• Review daily reports from vendors and ensure all daily activities are properly recorded in the reports prior to circulation to Project Director/Manager.

Safety

• Responsible for site implementation of safety standards to comply with IMS safe work methods.
• Responsible for attendance to daily site coordination meeting and provide detail coordination with subcontractors.

(C) Minimum Qualifications:

• A Diploma in Building or Engineering.
• Experience in large scale construction projects.

(D) Personality:

• Good organizational and interpersonal skills.

(E) Knowledge/Skills/Abilities:

• Good technical knowledge in current construction technologies.
• Good understanding of general construction methods and in areas of building and structural details; working drawings.
• Familiar with MS, Primavera and other software to develop construction schedule.
• Time management skill with exceptional attention to detail and ability to manage particular tasks in charge.
• Good verbal and written communication skills.
• Ability to analyse and synthesize complex issues quickly.

(F) Physical Demand (if applicable):

• Physically fit and healthy.

Shangri-La Rasa Sentosa, Singapore

We are looking for Front Desk Supervisor

As the Front Desk Supervisor, we rely on you to:

• Take responsibility of the front office to ensure smooth and efficient operation at all times
• Supervise and lead all service associates in their daily activities
• Upsell rooms to meet guests' needs when appropriate
• Ensure guest requests are fulfilled in a professional and timely manner

We are looking for someone who:

• Takes pride in being a hotelier
• Enjoys crafting creative and best-fit solutions
• Is a self-starter and a team player
• Preferably has relevant experience in the hospitality industry
• Preferably comes from a hotel management-related education background
• Has strong interpersonal and communication skills

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!

Responsibilities

• Attend to daily operations team, such as installation, maintenance, replacement fabrication and repairs.
• To execute work plan and ensure job compliance to quality standards.
• Supervise and oversee the mechanical team to ahieve best operational efficiency
• Attend to ad hoc job at train and bus depots
• Responsible for personal and safety of others accordance to workplace and health safety act

Requirements

• Minimum Professional Certifications, NITEC and/ or Diploma holder with relevant experience.
• Able to perform assigned tasks physically, independently or through team activities.
• Self-motivated, highly resourceful and organized.
• Self-disciplined to carry out tasks responsibly.
• Work co-operatively in a team with other technicians to complete assigned tasks.
• Have positive and pleasant attitude.