As a Senior Assistant Manager, you are responsible for the day-to-day operations of the Care and Call Centre (CareHub), which includes the management of the team of Call Centre Officer (CCOs) and administrative staff, to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You shall conceptualise and translate developmental plans of CareHub’s functions and IT requirements/systems into actionable milestones, workflows and SOPs while working collaboratively with the team and stakeholders to make plans a reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives.

You shall be responsible to ensure service standards and KPIs are consistently monitored, reported with areas of improvements identified and actioned timely to drive the achievement of CareHub’s service standards and KPIs with risks mitigated and managed appropriately. In addition, you are responsible for the training and knowledge function of CareHub to support the Call Centre Officers to be competent in their job and able to handle cases in a professional and timely manner.

You shall drive collaborative conversations and partnerships with stakeholders and community partners to develop and implement/review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem. You will need to be passionate about service and innovation as you will be a vital driving force who will support the development of CareHub and shape the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Plan and manage the day-to-day operations of the CareHub in line wit CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Drive the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Spearhead collaborative conversations and change management internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Lead in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Support in the management of team to deliver on CareHub’s service standards, KPIs and adherence to national and organisation’s policies eg. data protection and management
6. Risk management incorporated in workflows and SOPs
7. Responsible for the knowledge and training function of CareHub which includes the set-up of a formal training structure to ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
8. Forecasting and management of budget to support the plans and operations of CareHub
9. Monitor, measure and report on CareHub’s deliverables and KPIs to stakeholders and management in a concise and timely manner
10. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
11. Drive the innovation of CareHub through keeping abreast of the current iss impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements:

· Preferably with at least 4 years of relevant Contact Centre / healthcare and operations related experience

· Possess leadership skills with experience in managing team(s) and ability to motivate staff to perform

· Experienced in project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones

· Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity

· Highly independent, self-motivated and collaborative in team setting

· Good analytical and organization skills with attention to details

· Excellent interpersonal, communication, presentation, writing and problem solving skill

· Ability to analyse complex issues, identify and communicate potential solutions to get buy-in

· Ability to interpret data and derive insights to drive outcomes

· Positive attitude with a customer experience mindset

· Lead with a Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better

· Proficiency with data visualisation / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

Requirements:

- With hands on practical experience in commercial and home cleaning environment

- Minimal secondary education

- Good communnication skills with fluency in dialects a plus

- Willing to work occasional weekends and public holiday when required

- Able to work under pressure

- Class 3 would be advantageous

- SImple Office knowledge

- Hardworking person, organized, respectful and takes initiative

Job Scope:

- To ensure cleaning crew adheres to safety measures on site

- To assign, supervise and coordinate cleaning duties to cleaning crews

- To be 24/7 responsive to emergency deployment of manpower and calls

- To do daily checks on cleaning site, cleaning equipments and standardization of equipments

- Covering of manpower (hands on cleaning) when needed or as assigned

- Perform replenishment of stock from the warehouse to cleaning sites

- Onboarding of new staffs onsite and floaters

- Address concerns and complaints from customer and discuss with manager on resolution

- Perform any ad-hoc work as assigned

We are looking for Construction Carpenter

Requirements:

• A minimum of 4 years of experience as a furniture/renovation carpenter supervisor with good carpentry skills.
• Able to take site measurements independently.
• Proficient in the use of woodworking machinery such as routers, planers, sanding machines, edge bending machines, and post forming machines.
• Capable of leading a team of experienced carpenters and training new carpenters.
• Good communication skills and ability to produce wood-working hand drawings.
• Able to work in harsh outdoor weather conditions.
• Willing to work overtime to complete projects on time.
• Able to follow the supervisor's daily instructions on-site.
• Must be available to work night shifts and split shifts.
• Must be willing to work extra hours or weekends if necessary.

Supervisor Responsibilities

• Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

• Organize workflow and ensure that employees understand their duties or delegated tasks

• Monitor employee productivity and provide constructive feedback and coaching

• Receive complaints and resolve problems

• Maintain timekeeping and personnel records

• Pass on information from upper management to employees and vice versa

• Prepare and submit performance reports

• Decide on reward and promotion based on performance

• Hire and train new employees

• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises

Requirements

• Proven experience as supervisor or relevant role

• Familiarity with company policies and legal guidelines of the field

• Ability to learn a variety of job descriptions

• Excellent communication and interpersonal skills

• Outstanding organizational and leadership skills

• Good knowledge of MS Office

• Position : Events Coordinator or Supervisor
• Location : Office: Jurong East -event site Islandwide
• Working hours : 5.5 Days Work Week – Monday to Friday: 9.00AM to 6.00PM, Saturdays: half day
• Salary (commensurate with experience): Up to $4,200 + Bonus + 14 Days Annual Leave + Medical
• Duration : Perm
• Industry : Event management

Responsibilities:

• Events management and operations including pre-event preparation, on-site execution, and post event closing.
• Liaise with vendors, exhibitors, and stakeholders during the event planning process to ensure everything is in order.
• Handle client enquiries and requests
• Ensure the projects are implemented according to client’s expectation
• Conduct site inspections and survey.
• Coordinate with event venues operator on set-up and logistic arrangements..
• Ad hoc duties assigned.

Requirements:

• Degree/Diploma in events management or equivalent
• Minimum 1-2 years of hands-on experience in events management
• Bilingual in English and Mandarin to communicate with Chinese clients who can only speak mandarin.

Email to [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Associate Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

About Us

Established in 1972, Guardian Health & Beauty is Singapore’s Number 1 Health and Beauty retailer. With more than 126 stores nation-wide, it retails a comprehensive range of health & beauty products. Guardian has evolved from its pharmacy roots to a holistic one-stop solution for customers’ health and beauty needs. It continues to expand its products and service range to meet the redefinition of beauty by today’s customers – where health meets beauty.

With a strong health heritage, it has the largest network of award-winning pharmacists and a wide selection of health products. Professional services such as patient-care counselling, dispensary services, beauty and personal care solutions are offered at stores as a convenient one-stop for health and beauty. Guardian also operates its online store with more than 9,000 products available and offers the “Click & Collect” services. For more information, please visit www.guardian.com.sg. Follow Guardian Health & Beauty on Facebook, Instagram, Telegram, Youtube and TikTok.

Guardian Health & Beauty is a Progressive Wage (PW) mark accredited company.

The Role

• Dispense drugs accurately based on prescriptions and to ensure that there is compliance with governing laws, regulations and standards.
• Maintain records required by governing regulations eg PMR, Form G, Codeine and control Drugs.
• Provide counselling services and professional pharmaceutical care to patients as required.
• Ensure optimum control of key indicators in dispensary in terms of stock level, tidiness etc.
• Assist Pharmacy Manager in planning and executing daily operational activities so as to achieve budgeted sales and profitability of store.
• Serve customers with excellent customer services to close sales.
• Develop team members to be competent to perform their jobs.
• Keep abreast of new drugs or medical developments with continuing education to improve professional competence.

About You

• Bachelor Degree in Pharmacy
• Must be registered with the Singapore Pharmacy Board
• Good communication skills
• Ability to understand store operational routines
• Motivated & driven individual
• Comfortable to work under community pharmacy set-up.
• Able to commit a minimum of 18 hours per week.

Benefits

• Team Member Discount
• Subsidized Medical and Dental Benefits
• Training Opportunities
• Career Advancement

Working Location: Islandwide

Follow us on Telegram: DFI Retail Group SG Careers!

Responsibilities:

• To perform engineer’s role on method statement, implement cost & time efficiency on operation
• To checking plans, drawings and quantities for accuracy of calculations
• To supervise site works compliances and inspection requirement
• To carry out daily site supervision, coordination and quality assurance of all trades implementation on site
• To work closely with sub-contractors on project progress and ensure timely work arrangements
• To scheduling materials and equipment purchases and deliveries
• To liaise with consultant and carry out site inspection
• Attend all site's meeting on work progression
• To prepare monthly meeting progression report

Requirements:

• Possess Degree in Civil Engineering
• 3 years working experience in Construction
• Able to work independently
• Have positive attitude

Job Description

a) Report to the Project Manager. Responsible for the EHS systems and implementations.

b) The detailed duties and responsibilities includes but not limited to the following:

i) Assist and advise the Project Manager on EHS planning for overall project scope and detailed activities.

ii) Study and fully understand the requirements of company ISO, EHS and sub-contracts agreements.

iii) Liaise, handle and keep proper records in dealing with all related authorities in complying with their respective requirements.

iv) Conduct regular site audits to ensure compliance with EHS requirements. He is authorized to take necessary actions including issuance of partial stop work order as he and the Project Manager deem fit.

v) Handle all accident and incident reports.

vi) Work as a team with project team members and sub-contractors to provide a safe working environment.

vii) Prevention of fines, imposition of demerit points and SWO from the authorities or owners like MOM, NEA and HDB is a key role which is also a key performance measurement of WSHO cum ECO.

viii) Ad-hoc matters as assigned by the PM which is necessary for the execution of the project.

Job Requirement

- Certified NEA, ECO, ECO, ECMO

- At least 3-5 years' on-site experience

• Oversee and monitor daily operation activity to ensure efficiency and continuous productivity
• Manage daily operation budget and expenses
• Manage daily manpower deployment schedule and duties assignment
• Represent management and assist supervisor to communicate and rectify daily work matter with client's management as required
• Prepare daily operation performance report inclusive of risk assessment (if required)
• Ensure that all protocol and safe work procedures are adhered by all staff on site daily

Job requirements:

• Physically fit and healthy
• Possess good communication skills and can-do attitude
• Willing to work on public holiday or rotating shift , if required
• Possess Forklift operator license or certification will be an advantage
• Certification on risk assessment and workplace safety will be an advantage
• · Must be able to work night shift and split shift
• · Must be able to work extra hours or weekend if needed

Responsibility:

• Ensure Company's vessels are manned in timely and best effective manner in compliance with the regulations.
• Crew interviews and crew records verifications and upkeeping
• Attend to crew disputes, flags and class MLC matters.
• Expand crew recruitments outreach by qualifications, more crew agencies and crew providers.
• Crew budgeting/rolling forecast covering monthly and yearly costs for the vessels. Budget control and rectifications of variances.

Requirements:

• Min. Diploma holder in Maritime Studies or equivalent.
• Min. 3 years of relevant crewing experiences in the Offshore Vessel Sector.
• Able to work independently with minimum supervision and in a fast speed working environment.
• Fluent in Bahasa Indonesia (to communicate with Indonesian crew) will be an asset.

Requirements

* Proven experience as Supervisor or similar role

* Organizational and leadership abilities

* Communication and interpersonal skills

* Self-motivated with a results-driven approach

* Problem-solving skills

* Able to work longer hours with prolonged period of standing.

* Must work on weekends/PH.

Responsibilities

* Set daily/weekly/monthly objectives and communicate them to employees

* Organize workflow by assigning responsibilities and preparing schedules

* Oversee and coach employees

* Identify issues in efficiency and suggest improvements

* Enforce strict safety guidelines and company standards

The Executive Assistant supports the Education Development Office by assisting and coordinating in students’ matters, evaluations and assessment, trainings, secretariat and other administrative functions.

Assist the supervisor & CEL to support the operations of the office to provide the best learning environment and quality clinical education for pre-employment clinical training in KTPH.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

Support the supervisor & Clinical Educator Lead (CEL) in overseeing the process of the activities in the Education Development Office. This involves:

• Provide administrative support on students’ clinical placements, funding, evaluation and audit matters
• Support in pre-employment clinical training matters such as orientation, rosters/timetable, collation of students' feedback, appointments of clinical educators, preparation and running of exams etc.
• Ensure all necessary evaluation takes place & submit in a timely manner
• Provide secretariat support for meetings with program stakeholders
• Assume the role as the point of contact for students and clinical educators
• Coordinate department and hospital wide faculty development activities and other training courses for the department
• Develop and maintain a filing system for the department for reporting and audit purposes
• Engage with process improvements to ensure smooth operations of EDO in KTPH.

(B) GENERAL

The person will also be required to support the supervisor in the following:

1. Events management e.g. orientation, workshops, Teachers Day, etc
2. Publicity support, inclusive of content and materials collation
3. Education Technology and E-Learn, where needed.

Other duties and projects may also be assigned by the supervisor from time to time.

Reachfield Security, one of the largest Security Guards Agency in Singapore, specializes in supplying security services to Schools, Factories, Shopping Centres, Office buildings, etc. We have vacancies for

Security Officer / WSO

Locations: South

Nearby MRT:

Yio Chu Kang MRT Station

Salary: $2650 (5.5 days)

Duties:

1. Work in School environment; dealing with mainly public, students, clients.

2. Good customer service skills; able to communicate well.

3. Job duties include access control, issue visitors pass, answer general enquiries, protecting clients’ premise, clocking/patrolling etc.

4. Permanent Day Shift. No need to rotate. 5.5 days Fixed Sunday OFF!

5. For relief, you can choose to work any numbers of day in a week (1 to 3 shifts per week). We have flexible work schedules. Each shift is 12-hours.

Requirements:

- Possess valid security licence with RTT or HCTA

- Basic PC Knowledge

- Able to do clocking

Application Methods

- Please WhtsApp 97207103 the following information

a. Name

b. Short Address (Eg. Woodlands)

c. Day / Night shift

d. PWM Rank

e. RTT or HCTA – yes/no

f. How many shifts can you work per week

g. When can you start

- Please WhtsApp/SMS your PLRD license

- Interviews (Either video call or walk-in)

a. Walk-in for interviews:

Time: 9am to 5pm; Mon to Fri except PH

Address: 10 Anson Road #26-09 international Plaza

(Tanjong Pagar MRT)

Singapore 079903

Tel: 6324 0648

b. WhtsApp Video Call interview at 97207103

c. Or Email to gisselle at reachfield.com with your resume

You may fill in the application form online thru below link.

https://rss.armfort.com/direct-application

Do let us know once you submit the application online

• Maintain knowledge and ensure compliance with departmental policies and standard service procedures.
• Supervise efficient upkeep of tools through proper usage of equipment and devices.
• Analyze all customer requirements and prepare plans resolve customer care related issues and satisfy customers.
• Monitor and ensure optimal cleanliness, sanitation for all growth oriented organizational projects.
• Perform regular investigation on design and provide all materials and devices to ensure enhancement of better services.
• Facilitate procedures to take orders from the customers.
• Coordinate with others and ensure staff set up and supply remain according to the standards.
• Monitor status of tasks given to different staff.
• Prepare documents and maintain adherence to the standards.
• Monitor status of assignments and any follow-up in association with manage plus supervisor in waiting list.
• Inspect food and beverage product preparation programs and maintain goodwill of company.
• Greet customers promptly in a warm and friendly manner
• Applying F&B techniques correctly at all times, serving items with enthusiasm
• Anticipates any unexpected needs and reacts promptly and tactfully
• Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements.

Job Description

a) Report to the Project Manager. Assist the Project Manager in managing certain section(s) of the project, as assigned by the Project Manager and shown in the organization chart.

b) The detailed duties and responsibilities of Assistant Project Manager includes but not limited to the following:

i) Prepare detailed programme and ensure that the assigned tasks are completed within the time frame as stipulated in the master programme.

ii) Implementation of all ISO quality, EHS, green and gracious procedures and requirements.

iii) Complete the project with quality to meet client's / consultant's requirements.

iv) Ensure compliances to Authorities’ requirements.

v) To deal with consultants and owners on all matters including solving of technical problems, submission of shop drawings and samples, etc.

vi) To ensure that the appointed sub-contractors are able to complete the sub-contract works within the schedule and comply with the technical and contractual requirements.

vii) Manage the actual cost of works so that they are below the budgeted costs.

viii) Manage the subordinates so that they are following work systems, productive, and encourage team work among the team members.

Job Requirement

- Degree in Civil Engineering/ M&E Engineering

- Mininum 8 - 12 years' experience

- At least 8 years' experience in leading engineers

Operations Supervisor Responsibilities:

• Planning and executing departmental budgets.
• Overseeing inventory needs and undertaking office management and administration.
• Coming up with effective strategies to enhance the organization's financial health.
• Recruiting quality employees to provide high-quality customer support.
• Motivating and supervising employees.
• Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
• Designing and implementing departmental policies, procedures, goals, and objectives.
• Evaluating and reporting on department metrics to upper management.
• Developing strategies to improve department metrics and performance.
• Improving the work environment and operations of your department and the organization as a whole.

Job Description

a) Report to the Manager/Team leader as shown in the organization chart. Responsible for the coordination and control of technical matters, quality implementation and site supervision works.

b) The detailed duties and responsibilities includes but not limited to the following:

i) Coordinate with all the parties including sub-contractors and consultants to solve and coordinate technical issues, production of drawings and ensure proper transmission of data to all parties involved. Ensure that the detailed schedules of drawing production and site progress are met.

ii) For quality management, the coordinator is responsible to fully implement with the quality recordings, carry out result analysis and formulate action plans for continuous improvement.

iii) Supervise site works according to the quality and EHS requirements.

iv) Handle all inspections and handing over process with the final objective of achieving customer satisfaction and high Conquas/QM score.

v) Ad-hoc matters as assigned by the PM which is necessary for the execution of the project.

Job Requirement

- Degree in Architecture / Engineering

- Minimum 2-3 years' experience in BIM Drafting (Architectural or M&E)

• Understand customer needs and offer solutions and support
• Organize and coordinate sales representatives schedules
• Research potential leads from business directories, web searches, or digital resources
• Recruit, hire, and train new sales representatives
• Receive and report on all sales leads
• Supervise sales representatives and assistants
• Answer potential customer questions and follow-up call questions
• Work with sales team when closing sales
• Track weekly, monthly, and quarterly performance and sales metrics
• Meet all sales quotas and goals
• Assist sales representatives and team to meet and exceed goals

Supervisor Responsibilities

• Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

• Organize workflow and ensure that employees understand their duties or delegated tasks

• Monitor employee productivity and provide constructive feedback and coaching

• Receive complaints and resolve problems

• Maintain timekeeping and personnel records

• Pass on information from upper management to employees and vice versa

• Prepare and submit performance reports

• Decide on reward and promotion based on performance

• Hire and train new employees

• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises

Requirements

• Proven experience as supervisor or relevant role

• Familiarity with company policies and legal guidelines of the field

• Ability to learn a variety of job descriptions

• Excellent communication and interpersonal skills

• Outstanding organizational and leadership skills

• Good knowledge of MS Office

• Minimum 10 years’ working experience in Plumbing & Sanitary Construction
• Ability to read drawings and to plan resources and manpower
• Possession of a Certificate in Building Construction Safety Supervisors & Work at Height Supervisor Certificate
• Independent, resourceful, self-motivated, hardworking and able to work as a team
• Able to work in a fast pace environment and handle tight deadlines

Responsibilities:

• Oversee the daily operations of the outlet for efficient operations.
• Plan and assign daily workloads to team members.
• Plan team members’ work schedules and compile timesheet
• Report on management regarding sales results and productivity
• Handle food and beverage preparation and ensure desired quality and standards are achieved
• Develop marketing strategies to improve sales and profitability
• Provide excellent service experience to all customers
• Handle all customer queries and feedback in a professional and timely manner
• Ensure that policies and standard operating procedures are strictly adhered to
• Guide and monitor work performance of all staff
• Monitor and ensure the quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet the company’s standards
• Analyze and resolve problems in a timely and accurate manner
• Oversee purchasing to stay within budget
• Able to perform additional duties as requested by the Management as and when required

Requirement:

• A minimum of 3 years’ relevant experience at the supervisory level in the hospitality or F&B Industry.
• Strong leadership skills, mature, outgoing & guest-oriented, good communication skills
• Proactive, enthusiastic, strong sense of responsibility and positive thinking
• Able to work independently and under pressure
• Shift duty is required and able to work on weekends & Public Holiday.
• 6 days working week

Responsibilities

• Oversees the day-to-day operations of a cosmetics department or store, often within a mall or department store.

• Overseeing the sales of the store, tracking profits, and working the products or sales counter when necessary.

• Maintain awareness of existing competitive ranking and daily knowledge of all sales achievements vs. goal for staff.

• Offer training/ coaching and development of staffs to provide optimal level of customer services and ensure achievement of all sales goals.

• Mentor and coach Beauty Advisors on product knowledge, performance, KPIs, and service behaviors.

• Manage and execute all customer events held at store.

• Review the status of the customer registry and ensure that customers are satisfied.

• Oversee all aspects of the Sabon business and maximize retail sales.

Customer Service and Sales Performance

• Build and nurture a strong relationship with customers through knowledge sharing, positive attitude, and excellent customer service.

• Meet sales targets by understanding customers' needs, providing expert knowledge across categories.

• Communicate and support all team members to achieve set objectives.

• Aware of targets and use product knowledge and selling skills effectively to achieve set target.

• To ensure flexibility and good team relationship.

• To undertake specific tasks as given by the Counter Manager.

Requirements for Counter Manager

• Minimum of 2 years as a manager of a cosmetic retail team or single store location in a luxury or retail environment.

• Motivated team player with cheerful disposition and strong desire to achieve

• Possess good communication skills and be sales driven

• Comfortable to work in fast paced environment

• Must be able to work retail hours (i.e. shift work, public holidays and weekends)

• GCE ‘O’ level and above

• Ability to converse in both English and Mother Tongue is an advantage

• Identify any foreseeable risk arising from the workplace or work processes.
• Perform site safety & health audit, meeting and prepare reports for relevant parties.
• Create safety & health management programs and ensures effective implementation.
• Review workplace records, certificates, notices and documents and kept under the WSHA.

Requirements:

• Diploma in Workplace Safety & Health or equivalent
• Registered WSHO with ECO and ECMO
• At least 5 years of WSHO experience in LTA Projects.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

In this role, you will help clients maximise the commercial value of their assets, portfolio, and organisation while building excellence in the commercial organisation. You will also help companies market and sell more effectively in an environment increasingly dominated by third-party payers. You will:

· Builds positive working relationships with clients, consulting staff, managers, leadership, and internal support teams

· Significantly contributes to the overall cross-functional management of projects, at both the client organisation, as well as internally at Syneos Health. Understands, communicates, and maintains project scope, approach, budget, resource allocations, and timelines

· Accountable for project activities and leverages internal tools and tracking systems to ensure project objectives, milestones, and timelines are met efficiently and effectively. Must be able to quickly adapt to changing priorities to achieve goals and targets.

· Establishes a trusted advisor relationship with the client through being personable, trust, credibility, and reliability

· Strategically identifies and evaluates relevant secondary research data sources (analytically and scientifically based). Using research from competitive pipelines, company websites, prescribing information, epidemiology information, and syndicated reports, a Senior Consultant summarises complex industry, market, client portfolio, and product data and trends in a clear and comprehensive manner.

Requirements:

· Bachelor’s degree business or lifescience

· Experience in consulting and/or biopharmaceutical work

· Prior experience with analysing patient-level claims data

· Ability to develop relevant client deliverables autonomously

· Demonstrated project management experience

Main Duties & Responsibilities:

· Establish relationship with customers by delivering excellent customer service

· Provide professional skincare advice and consultation for customers, managing customers’ needs and ensure customer satisfaction

· Lead and provide guidance to therapists on the service and treatments to customers

· Assist the Senior Sales Manager in the overall operation of the branch eg. Staff MC, Punctuality, Daily Sales target, current promotions and updates etc

· Assist the Senior Sales Manager to run the outlet efficiently and effectively

· Assist the Senior Sales Manager to handle customers' complaints and feedback

· Motivate/building teamwork among colleagues & maintain good communication and good working environment

· Achieve personal sales target and assist in achieving monthly sales target set out for the branch

· To assist in making cold-calls to customers

· Ensure all treatment rooms & consultation rooms are in good & conductive condition

· Ad-hoc responsibilities assigned by management

Requirements:

· Min. 5 years' working experience in the beauty wellness industry with proven sales record

· Independent, motivated, optimistic and possess initiative

· Highly motivated, sales driven and service oriented

· Good interpersonal skills and communication qualities

· Team player with ability to cooperate with colleagues and have strong leadership capabilities

· Willing to work retail hours (split shift work, weekends and public holidays)

· Passionate about the beauty and service industry

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed