Job Description:

• Competent in reading and understanding drawings and perform measurements.
• Competent in preparing Bills of Quantities.
• Competent in understanding tender/contract/document/specifications/terms of contract
• Competent in analysing quotations/prices/rates, build-up rates and perform pricing
• Competent in performing contract administration including but not limiting to valuation of payments and variations claims in accordance to contract requirements
• Competent in performing all tender activities necessary for the procurement of new projects
• Competent in performing any other activities in connection with the businesses of the holding company
• Competent in working independently as well as with a team
• Participate in any activity ancillary to the company's other objectives e.g. charity events
• Competent in completing required obligations within stipulated timings and other constraints

Job Requirements:

• Bachelor's Degree in Quantity Surveying
• Minimum 3 years of working experience, preferably in the construction industry
• Proficient in Microsoft Office Tools

Job Description

a) Report to the Project Manager. Responsible for the EHS systems and implementations.

b) The detailed duties and responsibilities includes but not limited to the following:

• Assist and advise the Project Manager on EHS planning for overall project scope and detailed activities.
• Study and fully understand the requirements of company ISO, EHS and sub-contracts agreements.
• Liaise, handle and keep proper records in dealing with all related authorities in complying with their respective requirements.
• Conduct regular site audits to ensure compliance with EHS requirements. He is authorized to take necessary actions including issuance of partial stop work order as he and the Project Manager deem fit.
• Handle all accident and incident reports.
• Work as a team with project team members and sub-contractors to provide a safe working environment.
• Prevention of fines, imposition of demerit points and SWO from the authorities or owners like MOM, NEA and HDB is a key role which is also a key performance measurement of WSHO cum ECO.
• Ad-hoc matters as assigned by the PM which is necessary for the execution of the project.

Job Requirements

• Certified NEA, ECO, ECO, ECMO
• At least 3-5 years' on-site experience

Job Description

a) Report to the Manager/Team leader as shown in the organization chart. Responsible for the coordination and control of technical matters, quality implementation and site supervision works.

b) The detailed duties and responsibilities includes but not limited to the following:

• Coordinate with all the parties including sub-contractors and consultants to solve and coordinate technical issues.
• Production and maintaining of drawings from BIM (Revit) model and ensure proper transmission of data to all parties involved.
• Ensure that the detailed schedules of drawing production and site progress are met.
• For quality management, the coordinator is responsible to fully implement with the quality recordings, carry out result analysis and formulate action plans for continuous improvement.
• Transform AutoCAD drawings into 3D drawings.
• Ensure BIM standards and Level of Development (LOD) are followed.
• Supervise site works according to the quality and EHS requirements.
• Handle all inspections and handing over process with the final objective of achieving customer satisfaction and high Conquas/QM score.
• Ad-hoc matters as assigned by the PM which is necessary for the execution of the project.

Job Requirements

• Degree in Architecture / Engineering
• Minimum 2-3 years' experience in BIM Drafting (Architectural or M&E)

Job Responsibilities

* Meeting developers, consultants, and contractors to get products specified and selected for their projects.

* Monitoring market trends, competitor offerings, and providing regular market updates.

* Constantly focusing on sales growth and brand management.

* Monitor market trends and competitor offerings with regular updates.

* Identifying market opportunities, achieving sales targets, and expanding the customer base.

* Collaborating to achieve performance goals.

Key Requirements

* Minimum Diploma holder.

* Must possess an aggressive and proactive approach, as this is a hunter role.

* Proficient in analytical, communication, and presentation skills.

* Capable of managing multiple tasks in a highly dynamic environment with a positive attitude, self-motivation, and self-drive.

Job Description & Requirements

Responsibilities

• Management of approval, process and documentation for utilities & services.
• Liaise with utility agencies/authority on services/ relocation/installation of utility and services.
• Supervise utility diversion and trial trench works.
• Ensure safe and uninterrupted utilities supply to site.
• Develop operational SOP/Procedures for utilities/services works.

Requirements

• Degree in Civil Engineering or Mechanical Engineering with minimum 3 years of experience in underground utilities matter.
• Understand basic code compliance in Architectural, C&S and M&E works and construction sequence of work.
• Registered earthwork supervisor with EMA/SPPG and with relevant road construction experience.
• Positive attitude and good discipline and good team player
• Good interpersonal skills
• Preferred Candidate with LTA experience

ECO cum WSH Coordinator

Job Description

i) To work with the PM to comply with environmental, health & safety (EHS) laws laws, advise PM on environmental remediation measures, carry out site inspections and to engage workers and stakeholders on maintaining good environmental health standards

ii) Work with the PM to draw up, implement and monitor effective environmental management plans, including reviewing them when necessary:

· Prepare & submit to the PM the Site Environmental Control Programme before work commences at the worksite.

· Prepare & submit to the PM the Site Environmental Control Report once every two weeks.

iii) Inspect the construction site to ensure all facilities, equipment and operations do not pose any environmental health hazard;

iv) Inspect the on-site canteen, worker’s quarters, if any, and dining areas to ensure that good hygiene practices are being observed, and the areas are well maintained with good housekeeping.

v) Identify and discuss environmental health irregularities or potential lapses with the PM, and recommend corresponding measures to prevent or rectify such concerns;

vi) Attend to all feedback on any irregularities and inform the PM accordingly;

vii) Assist the authorities to investigate outbreaks of infectious, vector-borne or food-borne diseases at the construction site; and

viii) Organise campaigns, training courses and other activities, where required, to develop and sustain the interest of workers in maintaining good environmental health standards.

ix) Conduct inspection of the ECM at the worksite in accordance to ECM plan

x) Maintain records of all inspections.

xi) Advice the PM & project team members on the implementation of the EHSMS & implement the EHSMS.

xii) Assist the PM identify any unsafe work condition or unsafe work practice which is carried out in the worksite;

xiii) Recommend to the PM to implement such reasonably practicable measures to remedy the unsafe work condition or unsafe work practice;

xiv) Assist the PM implement such reasonably practicable measures referred to in (xiii) or safe work procedures.

xv) Advice the PM & the project team members on the implementation of the EHSMS.

xvi) Implement the EHSMS.

xvii) Stop the work or recommend to the PM / WSHO to stop the work if it is deem not safe for the work to continue.

xviii) Inform the higher level of management (e.g. Project Director) if conflict between EHS issues & operational considerations at the worksite cannot be effectively resolved.

xix) Report to PM

xx) Perform any duties assigned by PM.

Job Requirements

• Registered ECO by NEA
• Diploma in Public Health
• WSQ Advanced Certificate in Workplace Safety and Health
• Min 3 years of experience in the building & construction industry

ROLES & RESPONSIBILITIES

• Implement appropriate safety measurements in accordance with the Workplace Health and Safety Act
• Enforce all safety requirements and company safety rules and regulations
• Conduct regular site checks and take appropriate corrective actions
• Conduct regular inspection to ensure ECM and environmental plan in place
• Maintain and update all WSH records, certificates and reports in accordance with WSH legislation
• Investigate accidents, incidents, or near misses to determine the root causes and prevent future occurrences.
• Maintain accurate records related to safety training, incidents, inspections, and compliance activities.
• Stay current on industry best practices and continuously seek opportunities to improve workplace safety.

REQUIREMENT /QUALIFICATION

• Registered WSH Officer with MOM
• Minimum 3 years relevant working experience in construction industry
• Occupational Safety Management (including fire & safety management)
• Experience in Private Housing will be advantageous.

Please include the projects you have worked on in your resume.

Responsibilities:

• Provide the general day-to-day administration functions and duties.
• Arrange/coordinate appointments and bookings for meetings and company car use.
• Administrative support to executives and expatriate staff for housing matters and travel arrangements (Hotel/flight booking).
• Administration of Work Pass (EP, S Pass, and DP) & Income Tax related matters.
• National Immunization Registry filing (Employee's children under 12 years).
• Japan Embassy (Marriage / Birth certificates translation) for DP application.
• Administration of internship or WHP (New application) for Overseas students.
• Business trip coordination (e.g., flight and hotel bookings, VISA applications)
• Manage office supplies and factory inventory by working with the factory management and finance department.
• Monitor contracts (facilities, housing, membership, subscriptions, service providers, and suppliers), signal contract expiry, and prepare quotes.
• Local logistics and organization support and arrangements.
• Keeps management informed through written and verbal reports (summarising information and identifying trends).
• From time to time, the company has special projects and events. The GA team will also support full backend support.
• Any other ad-hoc duties assigned.

Requirements:

• Candidate with minimum Diploma/degree in Business administration or related courses.
• Minimum 5 years of experience in general administration, planning and administering executive services.
• Japanese-Language Proficiency Test [JLPT] certification is preferred as this role requires liaising frequently with Japanese internal and headquarters stakeholders in Japan.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.)
• Candidate with Excellent communication skills, Multi-tasking, and time management skills.
• Having experience in accounting, Google Functions, and system automation is preferable.

We are looking for an HR Executive to manage our company’s recruiting, learning and development and employee performance programs.

HR Executive responsibilities include creating referral programs, updating HR policies and overseeing our hiring processes. To be successful in this role, you should have an extensive background in Human Resources departments and thorough knowledge of labor legislation.

Ultimately, you will make strategic decisions for our company so that we hire, develop and retain qualified employees.

Job Description:

1. Actively involve and contribute in technical discussion, site planning and site meeting
2. Maintain good communication with all other department
3. Conduct joint site inspections with project teams
4. Monitor the project's progress and deliver project to expected safety and quality standards
5. Montior and plan ahead in relation to the procurement of the company's assets / equipment / resources
6. Mentor project team by providing proper guidance and training
7. other duties which may be assigned by the management

Job Requirements:

1. Degree in Civil engineering or equivalent diploma holders with relevant experience will also be considered
2. Minimun 3 years of relevant working experience
3. Independent, diligent, meticulous and highly motivated with excellent team spirit
4. Excellent leadership, analytical and communication skills

Experience required;

• Take-off quantities, prepare Bills of Quantities (BOQ, drawings and specifications for the calling of quotations).
• Source for sub-contractors and suppliers, quantity measurement, costing and estimation for both pre-contract and post contract.
• Pre and post tender/contract negotiation, administration, and monitoring.
• Track changes to the Design/ Construction work and adjust budget projections accordingly.
• Price and forecast the cost of different materials required for the project.
• Procurement responsibilities including tender document preparation, calling for quotation for sub-contract works, evaluate, and compare costs before awarding the works for sub-contract package.
• Follow up on invoice preparation, purchase order, work order, sub-contract agreement and letter of award to sub-contractors and/or suppliers.
• Monitor and evaluate work progress and assess sub-contractor’s progress payment claims and variation order claims before certification. This will include contract administration for any variation or change for both Sub-contracts and Main Contracts.
• To follow up on monthly progress claims in a timely manner.
• Involved in respective site, client, and consultant meetings, Liaise closely with project sites for related claims.
• Minimum diploma or degree holder in Building / Quantity Surveying / Civil / Structural Engineering
• At least 5 year(s) of relevant working experience in Construction sector

Candidates with substantial years of experience will be considered for the position of Senior Quantity Surveyor / Assistant Contract Manager

Job Purpose

· Responsibilities include working closely with our Project Manager to prepare comprehensive action plans, including resources, timeframes and budgets for projects. You will perform various coordinating tasks, like schedule and risk management, along with administrative duties, like maintaining project documentation and handling financial queries. To succeed in this role, you should have excellent time management and communication skills, as you’ll collaborate with clients and internal teams to deliver results on deadlines. Ultimately, the Project Coordinator’s duties are to ensure that all projects are completed on time, within budget and meet high quality standards

Duties and Responsibilities

• To coordinate with clients on assigned projects
• To advise clients with suitable and feasible executing methods
• Execute and oversee projects on site
• Assist in managing and supervise Heavy Lift Specialists

Qualifications and Requirements

• Preferably with 1-2 years of experience in Logistics Industry.
• Self motivated with excellent interpersonal and communication skills.
• Able to work independently and under pressure to meet datelines and schedules.
• To be able to work in fast paced environment and a team player.
• Understand client’s requirement and act upon request with technical survey before activation
• Possess Singapore class 3 driving license.

Working Conditions

5.25 Working days per week

• Perform checks on the structural, architectural and M&E materials/works to ensure that the final touch-up works are ready for inspections.
• Conduct regular inspections to ensure works are in compliance with method statements (in accordance to BCA’s Good Industry Practice)
• Monitor the performance of subcontractor workers for all trades and ensure any defects are properly rectified
• Prepare relevant QA/QC reports
• Implement QA/QC plans and ensure PPVC quality before delivery
• Ensure the functionality of the product before handing over to buyers
• Assist in preparing for QM submissions
• Assist in yearly ISO audits
• Assess, feedback on the construction process and procedures
• Execute quality control as per site specific materials and Works Quality Plan.
• Conduct relevant training for sub-con and internal staff.
• Issuance and handling of Site Memo.
• Monitor undertaken corrective and preventive actions against non-conformities.
• Arrange and liaise with BCA for CONQUAS/QM assessments.
• Recommends solutions for critical and/or frequent recurring defects to Project Team.
• Ensure all the method statement used has obtained approval from the clients and consultants.
• Follow-up all the required tests as per contract requirement.
• Attend regular site meetings – QAQC, Landscape Coordination Meeting and Client Meeting.
• Attend off-site inspection – Precast and Structural Steel Works (Malaysia and Singapore Factory)
• Follow the developer’s Quality Inspectors (QI) and Customer Service Officers (CSO) for inspection prior to unit handover to owners.
• Attend to unit owner’s defects during Defect Liability Period.
• In-charge of the handover of the common areas to management team.

Job Requirements:

• Candidate must possess at least a degree related to QA/QC knowledge
• Prior experience related to construction industry (Condominium projects etc.)
• Good knowledge of construction quality control/assurance

Job Description & Requirements

• Processing payment and prepare cheque
• Supporting Accountant in data entry and information gather for reports purpose
• Record financial transactions, including accounts payable, accounts receivable, and general ledger entries.
• Process and verify invoices, match them with purchase orders and delivery receipts, and ensure timely payment to vendors.
• Assist in preparing financial reports, including balance sheets, profit and loss statements, and cash flow statements.
• Review and process employee expense reports, ensuring adherence to company policies and verifying supporting documentation.
• A/R, A/P transactions
• Any other ad-hoc work instructed by superior for account related matters

REQUIREMENT /QUALIFICATION

• Min in Degree Accountancy
• Accounting knowledge is necessary
• Proficiency in using accounting software and Microsoft Office applications.
• Strong attention to detail and accuracy in data entry and financial records.
• Excellent organizational and time management skills.
• Ability to work collaboratively in a team environment.
• Basic understanding of financial regulations and compliance.

• Regularly co-check with the design department for the latest updated construction and shop drawings for execution of works on site.
• Coordinates and check sub-contractors works being carried out, ensuring their compliances to drawings and quality requirements.
• Coordinate with the Construction Engineer and Survey Department for the setting out of works and verifications of alignments on site.
• Site supervision and able to coordinate well with sub-contractors, RE and RTO
• Prepare daily records and reports to the Construction Manager.
• Candidate must at least a Diploma/Bachelor Degree in Civil Engineering or equivalent
• Fresh graduates and or candidates with 1~2 years relevant experience in the related field are welcome
• Be able to work independently with minimum guidance
• Good team player, keen desire to learn, contribute, advance and progress with the company.
• Preferably with experience in LTA MRT projects in Singapore
• An added advantage for those who can start within a short notice.

Key Responsibilities:

• Ensure efficient, effective, and consistent service alongside the Front of House Team in fast-paced environments.
• Oversee daily cleanliness, organization, and staffing to maintain operational standards.
• Handle shift duties to ensure seamless operational transitions.
• Manage guest relations, focusing on recovery and exceptional service standards.
• Evaluate and guide staff performance, maintaining accountability to company guidelines.
• Collaborate with Logistics and Procurement for inventory management and supply chain efficiency.
• Uphold safety, security, and health standards, ensuring a secure and compliant dining environment.
• Participate in management meetings, contributing to the strategic direction and operational improvements.

Requirements:

• Professional Certificate/NITEC in a relevant field, with at least 2 years of supervisory experience in F&B.
• Demonstrated leadership ability, capable of managing and motivating staff effectively.
• Proficient in computer software for data management and presentations, including Microsoft Excel and PowerPoint or Google Sheets and Slides.
• Strong communication skills, able to engage effectively with both staff and management.
• Resilient and adaptable, with the ability to thrive in high-stress, fast-paced settings.
• Detail-oriented with a strong focus on problem-solving and process improvement.

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Tay Shiong Luan | EA Personnel No.: R23115166

Responsible for all aspects of Human Resources, Health & Safety for all the employees in Tuas. The person will also be responsible for the Administration of the Offices in Tuas. Will be the Point of Contact for all our employees in Tuas.

Key Responsibilities:

• Responsible for all HR activities Biz. Recruitment, On-boarding, Training, Compensation, Employee Grievances and Benefits for BCWs in Tuas as and when there is a need.

• Responsible for accurately and efficiently processing invoices, ensuring timely payments, and maintaining meticulous records.

• Admin activities such as ordering stationery, pantries, name card creation and others.

• Ensure accurate maintenance of BCWs’ employee database & Management of the TMS – through the HR Infotech & provide accurate details for Salary Processing.

• Responsible for overseeing and managing the company's security system, transportation operations, townhall & CSR activities.

• Support the management in overseeing the Health & Safety aspects of the work environment.

• Drive, coordinate and implement all Workplace Safety and Health Initiatives.

• Conduct regular WSH inspections and follow-up actions to ensure safety compliance.

• Produce Site Workplace Safety and Health Reports regularly.

• Ensure compliance of operations with Workplace Safety and Health regulations and statutory requirements

Skills & Qualification:

• Minimum of 1-2 years of experience in a Health & Safety role.

• No prior experience in Human Resources is required – on the job training will be provided.

• Experience managing Blue Collared workmen - right from hiring, retaining & managing the expectations of the employees would be an added advantage.

• Proficient in Microsoft Office.

• Familiar with the local labour, health and safety legislation.

. experience implementing Safety SOPs

Job Description

• Prepare, maintain and manage tender documents of BOQ, tender clarifications and unit prices etc.
• Measure of quantities from drawings.
• Prepare tender documents to subcontractor / vendor for quotations.
• Manage tender administration and oversee project works.
• Evaluation of price comparison and costing summary.
• Other quantity surveying related duties as assigned.

Job Requirements:

• Candidate must possess at least a Diploma/Degree in Quantity Survey/Architecture/lnterior Design or equivalent.
• At least 2 year(s) of working experience in the related field is required for this position.

Job Description

Manage full spectrum of purchasing process (sourcing, quotation, negotiation, document filing and following up on the delivery schedules, etc).

Ensure sufficiency of stock by monitoring and replenishment to fulfil requisition of the respective staff, and job sites.

Track orders and ensure timely delivery of goods, receiving, issuing and distribution to respective staff, or job sites.

Maintain records of purchases, quantity, pricing, and other important data.

Perform other required duties / general administration work or task when assigned.

Compile requests for materials, prepare purchase orders, keep track of purchases and supplies, and handle inquiries about orders.

Buying supplies and materials directly from suppliers / vendors

Inventory monitoring

Job Requirement

Good working attitude, self-motivated and able to work independently.

Good communication skills. Purchasing clerk required to liaise with Chinese suppliers. Knowledge of Mandarin is essential.

Able to multitask and hardworking.

• Experience in the construction industry required.

Location : Ark@Gambas

Roles and Responsibilities

The project team is currently looking for a suitable candidate to join us as a Civil Engineering to drive the ongoing and new projects in the company.

Responsibilities

- Plan and schedule work sequences for construction operation

- To study tender / construction drawings, specifications and contracts to understand project requirements

- Liaise with consultants, client & main / sub-contractors and coordinate for site activities arrangement

- Perform site inspection and ensure that the work is carried out based on the project specification and construction drawing / final approved drawing from authorities

- Lead a team of supervisors / foreman for works coordination with main/sub-contractors and/or authorities and/or consultant on project progress and technical issues

- Planning and deployment of resources such as manpower, machinery, equipment and material

- Preparation of progress report, Method Statements and technical submissions

- Ensure the project complies with regulations and clients’ specifications

- Adhere to safety and health regulations and aim for zero accident in the workplace

- To perform ad-hoc duties as assigned

Qualifications & Experience

- Degree/Diploma in Civil Engineering recognised by the Professional Engineer (PE) Board, Singapore or qualifications recognized by the Engineering Accreditation Board (EAB) or Washington Accord

- Minimum 2 years of related working experience in residential and industrial projects

- Good working knowledge in Mechanical and Electrical (M&E)

- Good knowledge of Singapore Health and Safety rules and regulations

- Ability to use relevant drafting and BIM software

- Organizational skill with attention to detail, adaptable and flexible

- Effective facilitation and communication abilities

- Organised, meticulous, with positive work attitude and sense of urgency

Job Description:

1. Preparation of Presentation using various software

2. Design, Development and Drafting on Landscape Architecture Element and ABC Waters Design Element

3. Construction and Detail Drawing and Drafting

4. Preparation of Tender

5. Project coordination and management

6. Site inspection

As Assistant Care Coordinator, Primary Care Partnerships in RHS Office, you are responsible for the following areas:

Job Responsibilities

• Responsible for the coordination of care of residents under the care of the General Practitioners (GPs) and Nurse Practitioner (NP).
• Support GPs on primary care initiatives and/or Primary Care Network (PCN) related matters.
• Data entry into database including tracking and coordination to ensure that patients follow the care plan for preventive and chronic diseases as laid out by the GPs and NP.
• Participate in committees or projects to improve care processes related to preventive care or chronic disease management.
• Promote health screening and wellness to the patients through care planning and coordination of care in the community.
• Provide health coaching to PCN patients and work closely with PCN GPs to improve clinical outcome.
• Coordinate social and community referrals eg. Active ageing centre AACs, IRMS services, etc.
• Provide support in quality improvement projects.
• Perform any other administrative duties as assigned by supervisors.

Job Requirements

• Possess a Diploma (Preferably in Health or Social related)
• At least 1 – 2 years of relevant work experience (Fresh Graduate are welcome to apply)
• Strong communication and personal engagement capabilities of older adult in the community
• Able to multi-task and work independently and as a team
• Strong organisational, coordination, interpersonal and communication skills
• Able to respond to common inquiries or complaints from doctors, staff and patients
• Proficient in Microsoft Office
• Able to converse in local languages and dialects is preferred.

Job Description:

As an Assistant Care Coordinator in CareHub, you will be required to:

· Provide case management via a coordinated process of care planning and coordination, conduct regular phone call follow up and telehealth monitoring under the supervision of a Care Coordinator.

· Work with the Care Coordinators and nurses to develop and manage care for the patients or residents in the community.

· Act as a health coach and provide health screening for the residents in the community and health post.

Requirements:

· Diploma in the following discipline is preferred. (Diploma in Health Management and Promotion, Diploma in Community Development, Diploma in Social Science in Gerontology [GEM])

· Prior relevant work experience will be an advantage. Fresh graduates are welcome to apply

· Good knowledge of various community services and support in the community setting will be an advantage

· Able to work as a team

· Strong organisational, coordination, interpersonal and communication skills

· Proficient in computer skills and Microsoft Office

· Able to converse in local languages is preferred.

· Able to work on weekend (on a rotation basis)

Job Responsibilities

• Support in outreach and engagement strategy and implementation to sign up to Health Together and encourage enrolment to primary care

• Engage internal and community stakeholders e.g. grassroots organisations and social service agencies with operations team to reach out to the residents

• Plan & execute engagement events to promote health programs to residents

• Support in planning & implementing Healthier SG engagement initiatives

• Understand the needs of the residents through outreach and feedback to planning and operations team

• Carry out projects/assignments as and when assigned

Job Requirements

• Bachelor degree in Business or any health related discipline

• Minimum 4 years of working experience, preferably in healthcare or events planning.

• Excellent written and verbal communication skill

• Event planning and execution skill

• Project Management

• Account Management

• IT savvy and good Microsoft office skills

• Resourcefulness in problem solving resilient in overcoming challenges

• Able to multi-task and work under tight timelines

• Good analytical and organization skills

• Attention to detail

As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.

You will be responsible to support the smooth operations and administration of CareHub. Your exceptional organizational skills, discretion, and ability to handle complex tasks will be instrumental in ensuring operation success. You will be instrumental in supporting the monitoring of CareHub’s key performance indicators (KPIs) and ensuring that CareHub’s service standards are met to deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will also participate in the development, implementation and review of CareHub’s functions and initiatives, as well as be a knowledge champion to continuously support our call centre officers to obtain and maintain competency in managing resident and partners’ queries within KPIs and standards. You will have the opportunity to be part of a dynamic team and we are looking for like-minded individuals to join us who are positive, passionate about service experience with a quality improvement mindset.

Roles and Responsibilities include but not limited to:

1. Knowledge champion: Part of the first line which Call Centre Officers can approach for complex queries and clarification on CareHub’s workflows.
2. Curate and review knowledge based on cases and upcoming initiatives in a timely manner with proper documentation and tracking of when and which articles are due for review. This involves the creation, review and upload of articles to ensure a relevant knowledge management system to support the Call Centre Officers.
3. Support the training and refresher of CareHub team for new and existing staff. For example, being one of CareHub trainer to the creation and implementation of knowledge quizzes and competency refresher sessions.
4. Conduct audits on call and email cases to ensure standards are met with proper documentation and basic visualization charts to support high-level reporting to management.
5. Support in the identification of training and service gaps through analysis of call centre’s data and collaborate with team to implement initiatives to close gaps.
6. Troubleshoot basic IT issues and escalate complex IT incidents to the appropriate parties in accordance with workflow / protocol and follow-through till resolution.
7. Coordinate and facilitate staff training programs and workshops, ensuring proper documentation and tracking of training activities and budget.
8. Support in the manpower planning and scheduling to ensure there is sufficient manpower helming the CareHub’s hotline and email.
9. Asset management which includes the update and maintenance of asset record on a regular basis.
10. Support procurement activities by researching and identifying potential suppliers. You will be responsible for requesting and reviewing price quotations, negotiating terms, and making purchase recommendations. Your role will also involve maintaining inventory records and ensuring the timely delivery of goods and services.
11. Play a vital role in the on-boarding process of new employees, handling administrative tasks such as coordinating paperwork, updating and coordination of the training plan and schedule, updating email distribution lists, setting up workstations, and providing necessary resources. Additionally, you will be responsible for managing off-boarding activities, including the collection of company assets, conducting exit interviews, and updating relevant records.
12. Collaborate with other departments to support the operations and administration of CareHub eg. work with the finance department to track and monitor budgetary expenditures.
13. Coordinate and schedule meetings which will involve the booking of rooms, arranging necessary equipment, and ensuring all logistical aspects are well-organized.
14. Undertake additional administrative tasks as required. These may include data entry, filing, and providing general office support. You will also have the opportunity to support other departments with various projects and initiatives on an as-needed basis.

Qualification Required and Area of Discipline

• At least Diploma qualification
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement.
• Meticulous
• Experience in training and audit related roles in call centre or service line will be advantageous.
• Ability to speak various languages will be advantageous.
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends
• Note: Current working location is in the West.