• Report to the Project Manager.
• Need experience in Architectural metal works, metal cladding, Ceiling panels, Glass Wall, Glass Railing, Sky lights, Stainless Steel & Aluminium works.
• To assist Project Manager on the day-to-day management of the site.
• Lead site teams.
• Need to draw using autocad if any design urgent works.
• Site supervision, establishment of daily reporting, planning and scheduling of daily activities, coordinate subcontractors, etc.
• Establish good relationship with all relevant party.
• Ensure site safety & compliance to authorities’ requirements.
• Ensure Site required documents are in good order.
• Control the contractors work and quality of work for site in field.
• Measure and Estimate of contractor work and report to Project Manager.
• Manage day-to-day on a construction site and the main source of technical advice and quality control for everyone working on it.
• Checking drawings and quantities and ensuring the accuracy of calculations.
• Will be responsible for overall project management and delivery of the project including planning, scheduling and execution.

For interested applicants, please apply online or send your resume in WORD format to [email protected] & [email protected]

Thank you for your application but we regret that only shortlisted candidates will be notified.

• Generate Sales in the Architectural metal work, that include curtain walling work, stainless steel work, aluminium work, cladding, Glass wall, Glass Railing etc.
• Sourcing of profitable projects involving Architectural metal work, that include curtain walling work, stainless steel work, aluminium work, cladding, Glass wall, Glass Railing etc. and ongoing construction works.
• Develop and implement a comprehensive business development strategy to achieve revenue and growth targets.
• Identify and evaluate new business opportunities, including partnerships, acquisitions, and market diversification.
• Set clear performance goals and regularly assess team performance.
• Ensure contracts are in compliance with company policies and legal requirements.
• Monitor sales metrics and key performance indicators (KPIs) to track progress towards revenue and growth targets.
• Generate regular reports and provide management with insights and recommendations.
• Attend industry events, conferences, and trade shows to stay updated on industry trends and to expand the company's network.
• Represent the company professionally and build a positive brand image.
• Attend meeting with cliet to demonstrate the company efficiency, technical details and method of statement to get job..

For interested applicants, please apply online or send your resume in WORD format to [email protected] & [email protected]

Thank you for your application but we regret that only shortlisted candidates will be notified.

Responsibilities:

• Preparation of RFQ’s
• Source for quotation for materials and service
• Analysis and evaluation of price comparison and costing summary
• Cost planning, estimation and measurement of quantities
• Responsible for claims, variation orders, budget & cost control
• Prepare settlement for final account
• Manage Contracts administration
• Handle issues including extension of time, terms and condition, loss and expenses claim etc.

Requirements:

• A Bachelor’s Degree in QS or Engineering.
• At least 8-10 years of QS experience in the construction of Civil or Building projects (For senior role)
• At least 5 years of QS experience in the construction of Civil or Building projects (For Quantity Surveyor role)
• Good knowledge of Quantity Surveying and Contracts Administration.
• Good time management skills with exceptional attention to detail and ability to manage particular tasks in charge.

Responsibilities:

• Work out schedule for shop drawing preparation/approval and material approval/procurement based on master programme and monitor the status.
• Supervise BIM modelers to produce shop drawings.
• Liaise with BIM team on drawings production to identify clashes with other trades
• Review, coordinate and liaise with Consultants and Subcontractors to define the Architectural construction details and interface to Structure and M&E services.
• Ensure compliance to construction drawings, project specifications, client's needs and authorities' code and standards.
• Verify site installation according to approved shop drawings and finalize as built drawings.
• Review project specifications, technical clarification and construction drawings, identify technical issues and seek technical clarification.

Requirements:

• Candidate must possess at least a Professional Certificate, Diploma or a Bachelor’s
• Degree in Building or Architectural from a recognized institution.
• Minimum 5 years of relevant experience in building projects
• Knowledgeable in Singapore Building Codes and Regulations for Code on Accessibility in the Built Environment, Approved document/Acceptable solution and Green mark issued by BCA
• Familiar with local standard quality implementation, BCA CONQUAS and other Quality Mark Assessment Familiar with Safety aspects in Construction industry
• Preferable experiences in Hospital/Medical facility in Singapapore
• Perferable knowledge for BIM software / Autodesk Revit

Responsibilities:

• To oversee the overall project workflow

•To project models and construction documents

•To prepare BIM project set-up and continued project administration

• To prepare 2D and 3D shop drawings and as-built drawings

• To work closely with Project Document Controller for accurate data transfer

• To liaise and coordinate with internal/external parties to manage technical issues and production of drawings

• To ensure work is up to the required standards

• To handle all inspections and handing over process with the final objective and high Conquas/QM score

• To guide and lead junior staffs

• To be able to work on-site

Skills & experience required

• Degree/ Diploma in Electrical/ Mechanical Civil/ Architectural Engineering or equivalent

• Minimum 3 years experience in Construction industry doing BIM

• Candidate with more years of experience will be considered for senior role

• Familiar with adoption of BIM processes in large construction projects from tender to completion of project

• Familiar with BIM, Revit MEP, AutoCad and MS Office

We are looking for a qualified and experienced mechanical and electrical (M&E) engineer with relevant experience, possess a degree from universities in mechanical or electrical engineering recognized by the Professional Engineer Board to be overall in charge of all M&E trades,which covers:

• Review project specifications and technical clarifications
• Prepare method statements and check drawing discrepancies
• Carry out project planning, design, material requisition, cost control, project supervision and documentation
• Supervise the M & E works and coordinate with client’s representatives, consultants and sub-contractors on technical matters
• Ensure timely and smooth progress of works
• Ensure quality of works is achieved and safety & environmental regulations are complied with
• Ensure project activities complied with the Company’s ISO system

JOB REQUIREMENTS

• Degree Holders from universities in mechanical or electrical engineering recognized by the Professional Engineer Board.
• Minimum 5 years relevant experience of M & E works
• Use of Autocad would be an advantage
• Proficient in using Microsoft Office
• Good communicative skills, able to interact with people of all levels and teamwork

Job Description:

• Assist in the management of daily operations
• Provide good communications in sales to customers
• Help, drive, motivate, and encourage retail sales staff to achieve sales targets
• Assist Store-in-charge in compiling monthly report.
• Assist Store-in-charge in completing and submitting documents in accordance to deadlines/instructions.
• Training new staff members and scheduling shifts.
• Ensuring overall cleanliness of outlet
• Keep track of inventory and order supplies as needed
• Other ad-hoc tasks as delegated by the company
• Ensure that the store is in good condition i.e. shelves are replenished, fixtures are clean, etc.
• Ensure all POS/VM materials and other collaterals being displayed at the shop floor are up-to date and displayed according to a standard visual merchandising standards
• To investigate on any stock variances
• Ensure team members follow the company policies and procedures
• To train retail associates on customer service and product knowledge
• Sports/Outdoor/Travel goods industry

Requirements:

• At least 1 year of experience in Retail
• Have good working commitment
• Possess good interpersonal skills
• Self motivated individual to achieve sales target
• Minimum Diploma Level or above
• Good interpersonal and communication skills
• Friendly, organized, team player
• Working Location: 6 Eu Tong Sen St, Clarke Quay Central, Singapore 059817
• Job Types: Full-time, Permanent
• Salary: $2,600.00 - $3,000.00 per month
• Work Schedule: 5 days’ per week

Benefits:

• Employee discount
• Commission pay
• Performance bonus
• Training is provided on company products

• Reports to the Design Manager
• Review/Develop design drawings and documents in accordance with project requirements
• Coordinate all design related matters and participate in regular/ad-hoc meetings with Clients / Design consultants / Viaduct specialists / Subcontractor
• Monitor and update design schedule regularly
• Prepare & review shop/fabrication drawings for temporary/viaduct structure
• Support Design manager & lead in-house design engineer/drafter

Job Requirements

• Minimum Degree in Civil Engineering or equivalent
• Minimum 3 years of relevant experience of design & construction of bridge/ viaducts/ roads/ highways
• Candidate with experience in LTA (Road/MRT/Viaduct) is preferred
• Technical expertise and knowledge of concrete material & structure design
• Proficient in proposal for structural systems
• Proficient in AutoCAD
• Proficient in Structural Analysis Software (MIDAS, SAP, STAAD etc.)
• Good attitude towards work and timeline
• Independent, analytical and good interpersonal skills
• Location : Woodlands
• Project : Viaducts

Responsibilities:-

· Responsible for the planning, supervision and monitoring of work progress at project site

· Carry out daily checks on the structural steel, architectural or metal works to ensure that the final touch-up works are ready for inspections

· Ensure that projects are completed on time, within budget and meet all safety standards and client's requirement.

· Take site measurement and issue work order

· Review project specifications, technical clarifications and construction drawing

· Coordinate with site personnel, consultants and clients

· Ensure smooth site progress

Requirements:-

· Degree in Civil Engineering with at least 3 years of relevant experience

· Meticulous with good communication, interpersonal and leadership skills

· Able to work independently, dynamic with initiative within timeline

· A good team player and able to multi-task effectively with minimum supervision

Applicants are to email to [email protected]

• Need experience in Architectural metal works, metal cladding, Ceiling panels, Glass Wall, Glass Railing, Sky lights, Stainless Steel & Aluminium works.
• Manage Purchases and delivery of materials meeting the MRP for smooth supplies to Operations.
• Monitor and expedite deliveries to avoid delinquency and shortage of materials.
• Process Purchase Request and Issue Purchase Order timely and negotiate shorter lead time & lower prices.
• Analyse the stock inventory and plan for replenishment or push out of Orders.
• Manage and track supplier OTD with timely report and assessment (weekly & Monthly Report)
• Develop an efficient and accurate system for monitoring all open purchase orders.
• Sourcing of parts, materials, consumables and equipment when required to meet the specifications, price and delivery time line.
• Ensure all purchase data and receipt are reconciled with timely update for payment.
• Source & Manage Approved Vendor, maintain and update the list with suppliers selection approval and their performance.
• Solve and manage all purchasing related problems and escalate timely to avoid stoppage of supplies and cost avoidance.
• Formulate, review and update SOP to continuous improve the supply chain work flow and meet any ISO requirements.
• Other ad-hoc tasks as assigned by Department Manager from times to times.

For interested applicants, please apply online or send your resume in WORD format to [email protected] & [email protected]

Thank you for your application but we regret that only shortlisted candidates will be notified

• Assist to coordinate & build the model of architectural elements.
• Manage and deliver appropriate visuals (VDC) and shop drawing to support construction work.
• Coordinate with consultants and other trades representatives to resolve clashes / interfacing issues.
• Coordinate and oversee the extraction of key data from project model for quantity take-off, logistics, etc.
• Interface with project planner to create 3D or 4D model.
• Liaise with document controllers for accurate data transfer.
• Interface with peers of their discipliners to resolve basic modelling issues.
• Able to assist on documentation for record and submission related to BIM processes.
• Able to handle different scales of projects concurrently..

For interested applicants, please apply online or send your resume in WORD format to [email protected] & [email protected]

Thank you for your application but we regret that only shortlisted candidates will be notified.

Responsibilities:

• Perform the role of HR Business Partner
• Payroll administration
• Assist in human resource functions and administrative matters
• Maintain proper documentation of employee records and update HRMS accurately and promptly
• Work pass application/renewal/cancellation for foreign employees
• Prepare HR related reports
• Be Involved in staff welfare activities when required
• Undertake other ad-hoc duties as assigned

Requirements:

• Minimum Diploma in Human Resource Management / Business Administration
• Minimum 6 years of relevant working experience in HR Administration, preferably in Construction industry
• Knowledge in using Info-Tech system or willing to learn a new HRMS
• Good knowledge in Employment Act and foreign work pass procedures
• Good communication and interpersonal skills
• Mature, sensitive and discreet in dealing with confidential matters
• Proficient in MS Office
• Resourceful, well organized, meticulous and proactive
• Able to work independently with minimum supervision
• Committed to complete tasks and to provide updates in a timely manner
• Able to start work immediately preferred

Responsibilities

• Able to use primavera 6 and Microsoft project for project scheduling
• Gather pertinent data, perform related calculations and analyse schedule impact, include critical path method (CPM).
• Produce and maintain the good quality work on project schedule, inclusive frequent updating project schedule with physical site progress
• Able develop progress reports, daily, weekly and monthly basis (e.g., overall S-curve, plan vs actual table)
• Proactively engage and communicate with Construction Team on schedule matters for developing quality schedule and updated the status
• Determine project requirements and estimate resources by allocating correct resources such as manpower, materials and equipment.
• Coordinate between interdisciplinary for logical connection among activities.
• Prepare construction schedules, resource and cost loaded with governance of major project milestones stated in the project contract.
• Oversee the master schedule and highlight deviations that critical enough to pay attention to supervisor/project management team.
• Coordinate with Contract Engineer on project progress claims matters.
• Interface with sub-contractors and client’s representative to finalise the baseline schedule.

Requirements

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Civil), Engineering (Electrical/Electronic), Engineering (Mechanical), Engineering (Environmental/Health/Safety), Logistic/Transportation or equivalent.
• At least 4 year(s) of working experience in the related field is required for this position.

Roles & Responsibilities

• Provide technical advice and support for daily operational issues.
• Perform inspections of welding, structural fabrication, and piping systems to ensure compliance with industry standards.
• Review piping isometric drawings and verify that materials meet specifications.
• Coordinate and oversee NDT activities, including radiographic testing (RT), and ensure accurate results through proper witnessing and review.
• Conduct thorough inspections and assessments during plant shutdowns, documenting findings and reporting discrepancies.
• Assist in the development and implementation of quality control procedures.
• Participate in safety meetings and ensure compliance with health and safety regulations.
• Maintain accurate and organized records of inspections, reports, and certifications.
• Collaborate with engineering and construction teams to ensure design specifications are met.

Qualifications:

• Minimum of 3 years of experience in plant inspections or related fields, especially during shutdowns.
• Valid certification in at least one API area (API 510, API 570, or API 653).
• Knowledge and experience in welding inspection, structural fabrication, and piping materials.
• Proficient in MS Office and CAD/CAM software.
• Familiarity with industry standards and codes (e.g., ASME, ASTM).
• Experience with non-destructive testing methods (UT, PT, MT, VT) is a plus.
• Strong communication skills, both written and verbal, for effective collaboration with team members and clients.
• Ability to work in a fast-paced environment and manage multiple priorities.

Job Summary:

As a Marine Technical Engineer, you are responsible for the maintenance, repair, and operational efficiency of marine vessels, machinery, and equipment. They provide technical expertise for construction, troubleshooting, and regulatory compliance to ensure the reliability and functionality of vessels and related systems.

Job Responsibilities:

• Managing and Overseeing daily vessel operations, including movements, documents and risk management.
• Ensuring compliance for Port state.
• Handling and checking ship and cargo documents, including customs compliance for international shipment, raise purchase procurement and purchase order for vessel request maintenance and repair.
• Tracking and reviewing of approved purchase requisition for all vessel.
• Assisting relevant departments with claims such as demurrage, cargo shortage, and commercial.
• Submitting monthly statistical reports, including operating rate statistics, demurrage and voyage reporting.
• Improving ship efficiency and reduce operational risk.
• Maintain, troubleshoot and repair in marine IC engines, electrical circuitry, mechanical, and hydraulic systems, basic fluid and hydrodynamics, boats’ architecture and design, and maintenance level categorisation.
• Engaging and deploying sea staff for vessel assignments.
• Managing planned maintenance system (PMS) repairs and maintenance activities documentation and report filling into marine department archive.

Job Requirement:

• Bachelor’s degree in Marine & Offshore Engineering, Mechanical Engineering, or a related field.
• Knowledge of international maritime regulations and environmental standards.
• Minimum 3-5 years hands-on experience with vessel operations, maintenance, or technical troubleshooting.
• Have marine electrical system knowledge and able to read electrical layout drawing.
• Willingness to travel and work in challenging environments (e.g., shipyards or offshore).
• Proficient in English (Spoken and Written) & Microsoft Office.
• Team player and able to work within time constraints.
• Strong sense of integrity and professionalism.

Job Description:

• Handle project planning, scheduling, monitoring and updating to meet project completion targets
• Perform site planning, coordination and inspection relating to the construction project so as to ensure that project completion timeline, requirements and budget are met
• Liaise with the BIM team to update the drawings or BIM Model with the latest information available timely
• Prepare as-built drawings or BIM Model and compile O&M Manual for submission
• To assist in project coordination and oversee of all Civil and Structural works on site and ensure all related activities are carried out as per drawings
• Review architectural & structural submission documents & submission drawings prior relevant authorities' submission
• Assist the Project team in site walk-down survey with other discipline engineers and Client representatives as required, in resolving technical issues until construction completion
• Liaise with internal and external parties for project management
• Any ad-hoc duties as assigned

Job Requirements:

• Minimum of 2 years’ HDB experience
• Recognized Degree in Civil Engineering, Project Management, Structural Engineering or equivalent approved by PEB, BOA or SISV
• Good knowledge of technical design and engineering, construction methodology and construction planning
• Good oral, written and inter-personal communications skills in dealing with individuals and groups at all levels
• Proficient in Microsoft Office, AutoCAD and knowledge of BIM
• Independent, diligent, highly motivated with excellent team spirit and cope in a fast-paced environment
• Obtain CONQUAS supervisor certificate will be added advantage

1. Contract administration and taking -off quantity for tendering/ on-going projects.

2. Prepare tender documents, contracts, costing and Bill of Quantities (BQ).

3. Manage budget and control project cost.

4. Liase with suppliers and source for competitive quotation.

5. Submission of monthly progress claim and variation order (VO).

6. Evaluation of sub-contractors' progress claim and variation order.

7. Final account settlement with sub-contractors and clients.

8. Assist in purchasing -related matters including processing orders request received from project sites, negotiate and secure best price with suppliers, generating purchase order, confirming and arranging all orders and delivery.

9. Any other ad-hoc duties as assigned by Contracts Managers and Directors.

Job Description

• Review and interpret all relevant drawings, specifications and reports;
• Handle full scope of Quantity Surveyor duties which includes material take-off and variations i.e. Structural works; Piping works; Electrical and Instrumental works; Mechanical and Equipment works; Painting works
• Able to understand the Project contract documents and inform and assist site team for the cost estimate for any additional works
• Prepare the commercial tenders, including material take-off, preparation of BQs and technical queries
• Analyse tender pricing and prepare contractors’ bill of quantities
• Manage all related stakeholder liaison activities with a range of interested parties i.e. contractors, subcontractors, consultants and authorities on the project including but not limited to Contracts & Legal Department, Engineering Department and External Consultants;
• Prepare monthly progress claims to client
• Manage subcontractor and vendor claims
• Manage project timeline and cost

Requirements

• Candidate must possess at least a Bachelor’s degree or equivalent in Quantity Survey, Engineering (Mechanical/Civil).
• Minimum 3 years of relevant working experience in the oil and gas industry and familiar with EPC projects
• Meticulous, analytical, eye for details and a good team player
• Ability to multi-task in a fast paced and dynamic environment
• Prior experience in leading a Quantity Surveyor team will be advantageous and can be considered for a senior role.
• Able to commence on short notice will be preferred

Job Description:

a. To transport construction materials to job sites

b. To ensure timely and smooth deliveries

c. Perform daily routine checks and maintain the cleanliness of truck

d. Be responsible for any other duties that may be assigned to you from time to time as the superior/ management deem fit

Job Requirement:

a. At least 2 years of Class 4 driving experience

b. Familiar and adhere with traffic rules and regulations

Interested parties, please call 6362 6362 or email [email protected]

If you're looking for a role in Order Fulfillment, then Emerson has a great opportunity for you! We are seeking a Senior / Order Fulfillment Supervisor who will ensure smooth production of orders by handling inventory, order entries, parts, among others, while ensuring customer service standards are at their highest.

In this Role, Your Responsibilities Will Be:

· Conducts regular reviews with other functional teams to ensure smooth production to meet customer delivery date.

· Works closely with store team on inventory management and lead the annual stock count exercise.

· Handles backlog, backlog aging and work with team to report monthly Sales plan.

· Performs accurate and timely order entry into Oracle system.

· Raises purchase order via Oracle system, monitor and expedite delivery with other factories and external suppliers.

· Reviews supplier’s acknowledgement to ensure order accuracy.

· Reviews spare parts, order, replenish and handle parts for SEAT customer and Singapore service center.

· Leads Order fulfilment and Customer service team to support SEA Service Center Flow Controls team operations by ensuring high customer service standards and improved financial performance.

· Responsible for ensuring the Order fulfilment and Customer service team are in compliance with company procedures and policies.

· Drives the Order fulfilment and Customer service team to achieve zero office accident.

· Ensures all service activities are carried out safely and in compliance with company Environmental Health & Safety (EHS) guidelines and procedures.

Who You Are:

You recognize that bringing to bear each team member’s unique background and perspective is critical to achieving team goals. You proactively develop relationships with a wide variety of people. You deliver messages in a clear, compelling, and concise manner.

For This Role, You Will Need:

· At least 7 years of relevant operational experience.

· Team managerial experience is required.

· Strong experience with business operation system (Oracle, SAP, etc.).

· Familiarity with Microsoft Office (especially Excel).

· A great teammate with good communication and interpersonal skills.

· Pro-active, independent, able to work with minimal direction.

· Ability and willingness to multi-task and manage priorities.

· Matured and independent with a good sense of judgement and a sense of urgency on priorities.

· Ability to work in a fast-paced environment.

Preferred Qualifications that Set You Apart:

· Diploma / Degree or any equivalent experience in Business Administration, Logistics, Supply Chain or any related field.

Please submit your application on or before 23 December 2024.

Our Offer To You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environmentacross our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected].

- Responsibility on duties

- Monitor adherence to regulations

- Oversee kitchen Operations

- Coordinate Food and Beverage Options

- Monitor and ensure completion of orders, administer all maintenance projects plus communicate with engineering staff for all repairs

- Manage Food and Beverage Inventory

Job Description

• Review and interpret all relevant drawings, specifications and reports;
• Handle full scope of Quantity Surveyor duties which includes material take-off and variations i.e. Structural works; Piping works; Electrical and Instrumental works; Mechanical and Equipment works; Painting works
• Able to understand the Project contract documents and inform and assist site team for the cost estimate for any additional works
• Prepare the commercial tenders, including material take-off, preparation of BQs and technical queries
• Analyse tender pricing and prepare contractors’ bill of quantities
• Manage all related stakeholder liaison activities with a range of interested parties i.e. contractors, subcontractors, consultants and authorities on the project including but not limited to Contracts & Legal Department, Engineering Department and External Consultants;
• Prepare monthly progress claims to client
• Manage subcontractor and vendor claims
• Manage project timeline and cost

Requirements

• Candidate must possess at least a Bachelor’s degree or equivalent in Quantity Survey, Engineering (Mechanical/Civil).
• Minimum 8 years of relevant working experience in the oil and gas industry and familiar with EPC projects
• Meticulous, analytical, eye for details and a good team player
• Ability to multi-task in a fast paced and dynamic environment
• Prior experience in leading a Quantity Surveyor team will be advantageous and can be considered for a senior role.
• Able to commence on short notice will be preferred

Assisting Guest Services Manager in managing the hotel call centre (One Connect) daily operations, plays a pivotal role in ensuring smooth operations and exceptional customer service. Supervising and motivating the team, handling escalated customer issues and optimizing One Connect performance to meet or exceed established goals.

Responsibilities:

• Oversee all incoming calls from guests and ensure prompt, courteous and accurate responses to their inquiries, requests and concerns
• Resolve escalated issues efficiently and provide appropriate solutions to ensure guest satisfaction
• Update and conduct daily handover log and briefing to provide and elaborate latest and updated information to the team
• Ensure the team always adhere to company policies, SOPs and acted according to the company code of conducts or employee handbook
• Regularly monitor and respond to guest inquiries received through email, ensuring timely accurate responses. Prioritize urgent matters and delegate tasks within the team to ensure efficient handling of emails
• Conduct regular performance evaluations, providing constructive feedback and recognition for accomplishments
• Develop and deliver comprehensive training programs for One Connect team, focusing on customer service skills, product knowledge, communication techniques, and problem solving abilities. Ensure that the team are equipped with the necessary skills to provide exceptional service to guests
• Provide new hires with on boarding training to familiarize them with One Connect processes, systems and customer service expectations
• Offer ongoing guidance, coaching and support to the team to enhance their performance and identify opportunities for improvement
• Monitor and analyse call centre metrics, such as call volume, average handling time, response time and abandoned rate. Identify trends, implement process improvements and develop strategies to optimize team performance and exceed service level goals
• Fully aware with the Emergency Procedures and One Connect contingency plan in the event of any system down
• Liaise with various hotel areas and departments, including Front Desk, Guest Relations, Concierge & Bell, Reservation, Housekeeping, Food & Beverage, Sales & Catering and others to maintain and to ensure seamless communication and coordination of guests requests and concerns
• To assist with any other duties that may be assigned from time to time by the management

Requirement:

• possess minimum ‘N’ level certification
• Minimum of 2 years of experience in a Call Centre environment, preferably in the hospitality industry
• Previous experience in a leadership or supervisory role within a Call Centre setting
• Able to work rotating shifts including night shift, weekends and/or public holidays
• Experience in handling escalated calls and resolving customer issues effectively
• Familiarity with Call Centre metrics and performance management
• Excellent verbal and written communication skills, with the ability to convey information clearly and concisely
• Strong customer service orientation, with the ability to handle challenging situations with empathy and professionalism
• Excellent organizational and multitasking abilities with attention to details
• Able to work under stress and fast paced environment

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

1. Collaborate with the management team to understand business strategies, analyze current organization performance, develop / implement plans to build needed organization capabilities and process improvement activities in order to support the aggressive business growth.

2. Execute group plan, support the planning of production schedules, as well as formulate and recommend supporting policies and program.

3. Create, track and manage budgets for QC and Logistic, timelines, tasks, responsibilities and activities to meet customer product quality and on-time delivery expectations.

4. Ability to drive the QC and Logistic operation to meet goals / objectives, ISO procedural requirements & ensure compliance to quality management systems.

5. Identify, track and report metrics for QC and Logistic process performance and consistency.

6. Able to identify areas of cost reduction and improvements.

7. Manage supply chain activities for QC and Logistic.

8. Serve as a day-to-day advisor and coach to leaders and employees under care.

9. Assist the Senior Manager to liaise with customers concerning product specifications quality issues and delivery issues.

10. Update quality standards and delivery standards regularly to the teams in order to conform to customers’ requirements.

11. Plan and supervise the QC Technicians to perform in-coming, in-process and final QC daily activities.

12. Participate in trouble-shooting activities, if any.

13. Any other duties and responsibilities assigned by the Company from time to time.

Working Days : Monday to Saturday (5.5 days)

Working Time : 8.30am to 5.30pm, 8.30am to 12.30pm

The Store Manager is responsible for overseeing store and stewarding operations, with a primary focus on ensuring the packing department is efficiently managed and maintaining operational standards. This role requires a hands-on leader to manage staff effectively, streamline packing workflows and maintain quality and productivity in operations.

Responsibilities

Operational Management

• Ensure smooth daily operations and compliance with company policies
• Oversee the packing department to ensure orders are accurately and promptly prepared
• Maintain a clean, organized, and well-presented store environment
• Collaborate with other departments and streamline workflow

Packing Department Management

• Supervise and support the packing team to maintain order accuracy, speed, and quality
• Monitor inventory levels of packing materials and coordinate for timely replenishment
• Implement effective workflows to optimize packing processes and reduce errors

Team Management

• Recruit, train, and develop store team members, fostering a motivated and high-performing team
• Schedule staff to meet business needs while adhering to labor budget
• Conduct performance reviews, set objectives, and provide constructive feedback

Requirements

• Minimum 3 years of working experience preferably in a managerial role in a Food & Beverage industry
• Ability to inspire, lead, and develop a team
• Skilled in managing workflows, particularly within store and packing operations
• Effective in handling operational challenges with a solution-oriented approach
• Excellent written and verbal communication skills
• Flexibility to work weekends, holidays, and varied shifts as needed

Whatsapp 91834574 for more information