Planning and Coordination: Develop a grouting plan, considering factors such as project requirements, design specifications, and safety guidelines. Coordinate with project managers, engineers, and other stakeholders to ensure smooth execution.

Site Management: Supervise and manage grouting activities on-site, ensuring adherence to established procedures, quality standards, and safety protocols.

Equipment and Material Management: Ensure availability and proper utilisation of grouting equipment, tools, and materials. Coordinate with the procurement team for timely supply and maintain an inventory as needed.

Team Supervision: Lead a team of grouting technicians and workers, provide guidance and instructions, assign tasks, and monitor their performance. Foster a safe and productive work environment.

Quality Control: Conduct regular inspections of grouting works, verify compliance with design specifications, and implement quality control measures to achieve the desired outcomes.

Documentation and Reporting: Maintain accurate records of grouting activities, including work progress, material usage, incidents, and relevant documentation. Prepare reports as required by project management.

Ø To Check all drawings, specifications and schedule of works as per the contract document and reporting the discrepancies to consultant and contractor in order to avoid progress delay.

Ø Full-time site supervision and inspections to ensure that all structural works are carried out as per approved specification and also as per drawings with approved material in an appropriate sequence and methods.

Ø Inspect and monitor quality of architectural finishing materials delivered to site and quality of workmanship.

Ø Carry out supervision and co-ordination of architectural works of the project and shall exercise all reasonable skill, care and diligence in discharge of the contract.

Ø Assist RE in supervision and inspecting all structural works.

Ø Assist CPM in site progress and update proper site records about the progress of work and documentation.

Ø Attend site meetings and site walks with clients and consultants.

Ø Ensure timely submission of shop drawings, method of statement, other technical submissions, material samples and trade demonstration by the contractors.

Ø Assist and co-ordinate with consultants to resolve any technical and interfacing issues.

Ø Familiar in consultant Quality Management System and make proper documentation for QMS audit to comply HDB audit.

Ø Liaise with contractor on work schedule, progress, work quality and quality control etc.,

Ø Witness and verify any field test carried out on site.

Ø Monitoring Site Instrumentation report (Settlement marker, Vibration report, Noise meter).

Ø Update Monthly progress report and daily site activities report.

Ø Enforce quality control, Safety management, Vector control and tidiness of the work site.

Ø Update monthly Consultant Safety and Vector report.

A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.
• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.
• Prepare sales presentations and other sales tools.
• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
• Initiate sales activities, strategies, and sales plans required to build brand visibility.
• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.
• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.
• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.
• Attend trade shows and other marketing events and represent the organization.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.
• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Sales Supervisor Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.
• Proven work experience in marketing and achieving set targets.
• Excellent communication skills, both written and verbal communication.
• Ability to lead and motivate a sales team, and put in place measures to retain a great team.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• Excellent selling skills, people-oriented, and ability to motivate a team.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Planning and Coordination: Develop a grouting plan, considering factors such as project requirements, design specifications, and safety guidelines. Coordinate with project managers, engineers, and other stakeholders to ensure smooth execution.

Site Management: Supervise and manage grouting activities on-site, ensuring adherence to established procedures, quality standards, and safety protocols.

Equipment and Material Management: Ensure availability and proper utilisation of grouting equipment, tools, and materials. Coordinate with the procurement team for timely supply and maintain an inventory as needed.

Team Supervision: Lead a team of grouting technicians and workers, provide guidance and instructions, assign tasks, and monitor their performance. Foster a safe and productive work environment.

Quality Control: Conduct regular inspections of grouting works, verify compliance with design specifications, and implement quality control measures to achieve the desired outcomes.

Documentation and Reporting: Maintain accurate records of grouting activities, including work progress, material usage, incidents, and relevant documentation. Prepare reports as required by project management.

Driver Responsibilities

• Deliveries of Conceret to client premises by concrete truck and tipper
• Need minium knloeledge for quick repair and tyre relacement.
• Conduct inspection of the vehicle before departing to deliver goods
• Loading, transporting, and delivering items to clients or businesses in a safe and timely manner
• Ensure daily delivery fulfi llment
• Assisting with loading and unloading item from vehicles
• Responsible for the cleanliness and working condition of company's vehicle
• Any other ad-hoc duties assigned
• 
  

Knowledge and relevant experience

• Possess valid Singapore Class 4 License (Experience in driving a truck for more than 5 years)
• Must have the ability to handle the workingenvironment by driving concrete trucks andtippers
• Willingness to adhere to assigned routes, schedules, safety procedures, and transportation laws
• Strong time management and customer service skills Attention to detail
• Represent the company in a professional manner
• Possess a good attitude and polite

Qualifications to apply for this job

• Valid class 3 driving license.
• Clean driving record.
• Sound knowledge of road safety
• regulations.
• Working knowledge of local roads and
• routes.
• The ability to utilize maps, GPS systems,
• and car manuals.
• Effective communication skills.
• Punctual and reliable.
• Providing accurate time records of the company vehicle’s coming and goings.
• Reporting any accidents, injuries, and
• vehicle damage to management.

Supervisor Responsibilities:

• Making sure employees that report to you meet performance expectations.
• Giving instructions or orders to subordinate employees.
• Ensuring that the work environment is safe, secure and healthy.
• Meeting deadlines.
• Approving work hours.
• Ensure great customer service at all levels.

Supervisor Requirements:

• Previous leadership experience.
• Excellent communication skills.
• Eye for detail and accuracy.
• Reliable, with high integrity and strong work ethic.
• Ability to work as part of a team.
• Professional appearance and attitude.
• Computer literacy.
• Proactive organizational skills.
• High school diploma.
• Ability to keep a positive attitude in a fast-paced environment.

Planning and Coordination: Develop a grouting plan, considering factors such as project requirements, design specifications, and safety guidelines. Coordinate with project managers, engineers, and other stakeholders to ensure smooth execution.

Site Management: Supervise and manage grouting activities on-site, ensuring adherence to established procedures, quality standards, and safety protocols.

Equipment and Material Management: Ensure availability and proper utilisation of grouting equipment, tools, and materials. Coordinate with the procurement team for timely supply and maintain an inventory as needed.

Team Supervision: Lead a team of grouting technicians and workers, provide guidance and instructions, assign tasks, and monitor their performance. Foster a safe and productive work environment.

Quality Control: Conduct regular inspections of grouting works, verify compliance with design specifications, and implement quality control measures to achieve the desired outcomes.

Documentation and Reporting: Maintain accurate records of grouting activities, including work progress, material usage, incidents, and relevant documentation. Prepare reports as required by project management.

Supervisor Responsibilities:

• Making sure employees that report to you meet performance expectations.
• Giving instructions or orders to subordinate employees.
• Ensuring that the work environment is safe, secure and healthy.
• Meeting deadlines.
• Approving work hours.
• Ensure great customer service at all levels.

Supervisor Requirements:

• Previous leadership experience.
• Excellent communication skills.
• Eye for detail and accuracy.
• Reliable, with high integrity and strong work ethic.
• Ability to work as part of a team.
• Professional appearance and attitude.
• Computer literacy.
• Proactive organizational skills.
• High school diploma.
• Ability to keep a positive attitude in a fast-paced environment.

Job Description

a) Report to the Project Manager. Responsible for the EHS systems and implementations.

b) The detailed duties and responsibilities includes but not limited to the following:

i) Assist and advise the Project Manager on EHS planning for overall project scope and detailed activities.

ii) Study and fully understand the requirements of company ISO, EHS and sub-contracts agreements.

iii) Liaise, handle and keep proper records in dealing with all related authorities in complying with their respective requirements.

iv) Conduct regular site audits to ensure compliance with EHS requirements. He is authorized to take necessary actions including issuance of partial stop work order as he and the Project Manager deem fit.

v) Handle all accident and incident reports.

vi) Work as a team with project team members and sub-contractors to provide a safe working environment.

vii) Prevention of fines, imposition of demerit points and SWO from the authorities or owners like MOM, NEA and HDB is a key role which is also a key performance measurement of WSHO cum ECO.

viii) Ad-hoc matters as assigned by the PM which is necessary for the execution of the project.

Job Requirements

- Certified NEA, ECO, ECO, ECMO

- At least 3-5 years' on-site experience

Job Description

• Creating New Creditor in Oracle systems
• Preparation of Audit Confirmation - Supplier (PO) and Sundry expenses (creditor with PO, salary, transfer fund, GST etc)
• Matching PO/DO/supplier invoice (Oracle system) - Supplier Invoice with PO (checking quantity & initial prices and total)
• Data entries for sundry and ad-hoc invoice & payment
• Preparation of payment voucher in Oracle system - Supplier (PO) and Sundry expenses (creditor with PO, salary, transfer fund, GST etc)
• Ensure all payment offset with debtors invoices (back charges invoices) - Supplier (PO) and Sundry expenses (creditor with PO, salary, transfer fund, GST etc)
• Preparation of online payment and print out the bank advices
• Allocation of AP (contra off-set btw AP and AR invoices (zero payment)) - Supplier (PO) and Sundry expenses (creditor with PO, salary, transfer fund, GST etc)
• Reconciliation of creditor statement - Supplier (PO) and Sundry expenses (creditor with PO, salary, transfer fund, GST etc)
• Manual matching DO with supplier invoice - Concrete & Others Supplier (checking quantity & initial prices and total)
• Adhoc Payment (TT, Cashier Order etc)
• Key in GIRO payment
• Registrar of group fixed asset & site equipment
• Updating & monitoring of fixed asset register & site equipment
• Banking matter (open & update account / loan matter / FD / etc.. )
• Assist on any ad-hoc tasks required by CFO or supervisor

Job Requirements

• Minimum 1 year of experience in relevant field
• Diploma/Bachelor's Degree in Accountancy
• Proficient in Microsoft Office - Word, Excel, SharePoint
• Able to handle full set of accoutnts

Job Description

a) Report to the Project Manager. Assist the Project Manager in managing certain section(s) of the project, as assigned by the Project Manager and shown in the organization chart.

b) The detailed duties and responsibilities of Assistant Project Manager includes but not limited to the following:

i) Prepare detailed programme and ensure that the assigned tasks are completed within the time frame as stipulated in the master programme.

ii) Implementation of all ISO quality, EHS, green and gracious procedures and requirements.

iii) Complete the project with quality to meet client's / consultant's requirements.

iv) Ensure compliances to Authorities’ requirements.

v) To deal with consultants and owners on all matters including solving of technical problems, submission of shop drawings and samples, etc.

vi) To ensure that the appointed sub-contractors are able to complete the sub-contract works within the schedule and comply with the technical and contractual requirements.

vii) Manage the actual cost of works so that they are below the budgeted costs.

viii) Manage the subordinates so that they are following work systems, productive, and encourage team work among the team members.

Job Requirement

- Degree in Civil Engineering/ M&E Engineering

- Mininum 5 - 10 years' experience

- At least 4 years' experience in leading engineers

Job Description & Requirements

Reporting to the Operations Manager, the incumbents will be responsible for the daily warehouse and administration operations. The main duties and responsibilities will be as follows:-

Supervise & lead a team of warehouse operators on receiving, pick & pack and cross-dock activities.

Supervise all movements of cargo in/out of the warehouse.

Liaise with customers via e-mail & telephone for all documentation and administration matters.

Ensure Key Performance Indexes are met for relevant activities of the account/s.

Follow up closely with customers on operations issues, discrepancies and damages.

Oversee all aspects of inventory control efforts and inventory personnel for the warehouse including daily cycle count and housekeeping of inventory.

Supervise and ensure export shipments/local orders, including documentation, are delivered accurately and on time.

Monitor warehouse productivity and drive cost control initiatives.

Identify areas of improvement and establish innovatively or adjust existing work procedures and practices

Responsible for the inspection and routine maintenance of associated machines and equipment.

Responsible for tracing and ensuring consumables are in safety inventories

Ensure general housekeeping & cleanliness.

Any other duties as assigned by the superior from time to time

Job Description

• Ensure timely, accurate month-end closing and financial reporting
• Responsible for preparation and closing of monthly and annual financial statements
• Responsible for accounting processes and tasks (i.e.: AP & AR process, GL, account reconciliation, etc.)
• Reponsible for GST returns, PAYG withholding tax, annual tax returns, annual XRBL submission (if any), annual company return (if any)
• Coordinate and liaise with internal parties to support intercompany activities
• Support forecasting and budgeting exercise as per corporate guidelines
• Coordinate and liaise with external parties like external auditors, tax agents, corporate secretarial agents, local tax and government authorities where required
• Support and ensure compliance with all finance filing requirements, tax filing requirement, audits, procedures and forms both statutory and internal
• Assist in new processes and system implementation when required
• Plan and control the company’s cash flow, funding and budget allocation
• Ensuring all accounting systems, practices, controls and procedures are fully compliance with company policy
• Establish effective internal control procedures to improve accounting and reporting systems
• Assist on any ad-hoc tasks required by CFO or supervisor

Job Requirements

• Minimum 3 years of experience in accountancy
• Diploma/Degree in Finance
• Experienced in handling full sets of accounts
• Efficient in Microsoft Excel, Word etc

Job Description

a) Report to the Manager/Team leader as shown in the organization chart. Responsible for the coordination and control of technical matters, quality implementation and site supervision works.

b) The detailed duties and responsibilities includes but not limited to the following:

i) Coordinate with all the parties including sub-contractors and consultants to solve and coordinate technical issues, production of drawings and ensure proper transmission of data to all parties involved. Ensure that the detailed schedules of drawing production and site progress are met.

ii) For quality management, the coordinator is responsible to fully implement with the quality recordings, carry out result analysis and formulate action plans for continuous improvement.

iii) Supervise site works according to the quality and EHS requirements.

iv) Handle all inspections and handing over process with the final objective of achieving customer satisfaction and high Conquas/QM score.

v) Ad-hoc matters as assigned by the PM which is necessary for the execution of the project.

Job Requirement

- Degree in Architecture / Engineering

- Minimum 2-3 years' experience in BIM Drafting (Architectural or M&E)

Job Description & Requirements

Job Description

a) To report to the Manager or team leader as shown in the organization chart. He/she is responsible for the assigned or related project tasks and responsibilities.

b) The detailed duties and responsibilities include but not limited to the following:

i) Study and fully understand the ISO requirements, technical drawings, scope, contractual requirements and sub-contract agreements. Work with the consultants to resolve technical issues prior to construction.

ii) Submit to superior for feedback and concurrence on short or medium-term programmes and execute the works according to the detailed programme.

iii) Ensure that the works are carried out according to the approved drawings, quality procedures and EHS requirements. Managing the works with excellent housekeeping is a key focus.

iv) For quality management, the engineer is responsible to fully implement with the quality recordings, carry out result analysis and formulate action plans for continuous improvement.

v) Implement and maintain proper recordings to comply with EHS, quality, client and authorities’ requirements.

vi) Responsible for cost management so that the materials used for both temporary works and permanent works are not damaged or control the wastage within specified tolerance. Rework or abortive work which has serious time and cost impacts shall be avoided.

vii) Ad-hoc matters as assigned by the PM which is necessary for the execution of the project.

Job Requirements

- Diploma/Bachelor's degree in Mechanical Engineering

- Mininum 2 - 5 years' experience working in construction industry

- Have experience with HDB projects

Job Description

a) Report to the Manager/Team leader as shown in the organization chart. Responsible for the coordination and control of technical matters, quality implementation and site supervision works.

b) The detailed duties and responsibilities includes but not limited to the following:

i) Coordinate with all the parties including sub-contractors and consultants to solve and coordinate technical issues, production of drawings and ensure proper transmission of data to all parties involved. Ensure that the detailed schedules of drawing production and site progress are met.

ii) For quality management, the coordinator is responsible to fully implement with the quality recordings, carry out result analysis and formulate action plans for continuous improvement.

iii) Supervise site works according to the quality and EHS requirements.

iv) Handle all inspections and handing over process with the final objective of achieving customer satisfaction and high Conquas/QM score.

v) Ad-hoc matters as assigned by the PM which is necessary for the execution of the project.

Job Requirement

- Degree in Architecture / Engineering

- Minimum 2-3 years' experience in BIM Drafting (Architectural or M&E)

Job Description

a) To report to the Manager or team leader as shown in the organization chart. He/she is responsible for the assigned or related project tasks and responsibilities.

b) The detailed duties and responsibilities include but not limited to the following:

i) Study and fully understand the ISO requirements, technical drawings, scope, contractual requirements and sub-contract agreements. Work with the consultants to resolve technical issues prior to construction.

ii) Submit to superior for feedback and concurrence on short or medium-term programmes and execute the works according to the detailed programme.

iii) Ensure that the works are carried out according to the approved drawings, quality procedures and EHS requirements. Managing the works with excellent housekeeping is a key focus.

iv) For quality management, the engineer is responsible to fully implement with the quality recordings, carry out result analysis and formulate action plans for continuous improvement.

v) Implement and maintain proper recordings to comply with EHS, quality, client and authorities’ requirements.

vi) Responsible for cost management so that the materials used for both temporary works and permanent works are not damaged or control the wastage within specified tolerance. Rework or abortive work which has serious time and cost impacts shall be avoided.

vii) Ad-hoc matters as assigned by the PM which is necessary for the execution of the project.

Job Requirement

- Diploma/Bachelor's degree in Civil & Structural Engineering

- Mininum 2 - 5 years' experience working in construction industry

Job Description

1) Competent in reading and understanding drawings and perform measurements.

2) Competent in preparing Bills of Quantities.

3) Competent in understanding tender/contract document/specifications/terms of

contract.

4) Competent in analysing quotations/prices/rates, build-up rates and perform pricing.

5) Competent in performing contract administration including but not limiting to valuation of payments and variations claims in accordance to contract requirements.

6) Competent in performing all tender activities necessary for the procurement of new projects.

7) Competent in performing any other activities in connection with the businesses of the holding company.

8) Competent in working independently as well as with a team.

9) Competent in completing required obligations within stipulated timings and other

constraints.

Job Requirement

- Degree/Diploma in Construction Management or Quantity Surveying

- Minimum 2 years relevant experience

Job Highlights

Walking distance to Lavender MRT / Kallang MRT / Bendemeer MRT

Perfect Attendance Bonus

Good Performance Bonus

Project Bonus

Long Service Bonus

Job Scope

As a Warehouse Supervisor, you will play a crucial role in overseeing and managing the day-to-day operations of our warehouse. You will be responsible for maintaining an organized and efficient warehouse space, ensuring the timely receipt and dispatch of goods, and managing a team of warehouse staff.

Job Responsibilities

Team Leadership

Lead and motivate a team of warehouse staff to achieve daily operational goals.

Provide guidance and training to ensure that team members perform their duties effectively.

Foster a positive and collaborative work environment.

Inventory Management

Oversee the accurate receiving, storing, and issuing of goods in the warehouse.

Implement and maintain inventory control procedures to minimize discrepancies and losses.

Conduct regular stock checks and monthly, year end cycle counts.

Operational Efficiency

Develop and implement efficient warehouse processes to optimize workflow.

Monitor and report on key performance indicators (KPIs) related to warehouse operations.

Identify areas for improvement and implement corrective actions.

Quality Assurance

Conduct regular inspections to identify and address any issues related to product quality or storage conditions.

Order Fulfillment

Coordinate the picking, packing, and shipping of customer orders in a timely manner.

Ensure logistics on-time deliveries and minimize order fulfillment errors.

Qualifications

1) Proven experience as a Warehouse Supervisor or similar role.

2) Valid Class 3 Driving License and Forklift License.

3) Able to speak English and Mandarin in order to communicate with Chinese speaking associates.

4) Excellent problem-solving skills and leadership qualities.

5) Adaptable, self-driven, team player, with well-organized and hands-on person.

6) Proficient on computer skills.

Making sure employees that report to you meet performance expectations.

• Giving instructions or orders to subordinate employees.
• Ensuring that the work environment is safe, secure and healthy.
• Meeting deadlines.
• Approving work hours.
• Ensure great customer service at all levels
• Previous leadership experience.
• Excellent communication skills.
• Eye for detail and accuracy.
• Reliable, with high integrity and strong work ethic.
• Ability to work as part of a team.
• Professional appearance and attitude.
• Computer literacy.
• Proactive organizational skills.
• High school diploma.
• Ability to keep a positive attitude in a fast-paced environment.

Job Description

• Preparing contract documents, working with quantities, taking off measurement, providing cost estimates and managing cost information.
• Evaluation and certification of subcontractor progress payments.
• Prepare tender submissions, handle progress claims and progress payments, VO & finalization of accounts.
• Negotiation of price with suppliers & subcontractors, including of awarding subcontracts agreement.
• Work closely with control project manager to ensure all the cost is aligned.
• Any other other ad hoc duties assigned.

Requirements:

• Min 1 years of relevant Tender/ Project Quantity Surveyor experience for the Construction industry
• Familiar with Building/ Civil Projects
• Well-organised, meticulous and attentive to details
• Flexible mindset and able to multi-task

• Manage site activities, vendors and sub-contractors
• Attend meeting, coordination, prepare works schedule & site supervision
• Supervise construction and civil works on site.
• Review project specifications, technical clarifications, and construction drawings
• Carry out works scheduling, material requisition, cost control, project supervision, and documentation
• Ensure timely and smooth progress of works
• Responsible for all aspects of site safety

Job Description

• Preparing contract documents, working with quantities, taking off measurement, providing cost estimates and managing cost information.
• Evaluation and certification of subcontractor progress payments.
• Prepare tender submissions, handle progress claims and progress payments, VO & finalization of accounts.
• Negotiation of price with suppliers & subcontractors, including of awarding subcontracts agreement.
• Work closely with control project manager to ensure all the cost is aligned.
• Any other other ad hoc duties assigned.

Requirements:

• Min 1 years of relevant Tender/ Project Quantity Surveyor experience for the Construction industry
• Familiar with Building/ Civil Projects
• Well-organised, meticulous and attentive to details
• Flexible mindset and able to multi-task

• Manage site activities, vendors and sub-contractors
• Attend meeting, coordination, prepare works schedule & site supervision
• Supervise construction and civil works on site.
• Review project specifications, technical clarifications, and construction drawings
• Carry out works scheduling, material requisition, cost control, project supervision, and documentation
• Ensure timely and smooth progress of works
• Responsible for all aspects of site safety

§ Secures financial operations by monitoring and approving financial processing, reporting, and auditing.

§ Supervises staff accountants and clerical staff to assure that the department accomplishes accounting objectives by selecting, onboarding, assigning, managing, and mentoring employees.

§ Maintains cash flow by monitoring bank balances and cash requirements, and resource planning.

§ Approves cash disbursements by verifying check amounts against invoices, and authorizing checks and wire transfers.

§ Approves ledger entries by auditing transactions.

§ Supports annual audit by providing information and answers to auditors.

§ Provides financial information to management by researching and analyzing accounting data and preparing reports.

§ Prepares asset, liability, and capital account entries by compiling and analyzing account information.

§ Documents financial transactions by entering account information.

§ Summarizes current financial status by collecting information, preparing balance sheets, profit-and-loss statements, and other reports.

§ Substantiates financial transactions by auditing documents.

§ Maintains accounting controls by preparing and recommending policies and procedures.

§ Reconciles financial discrepancies by collecting and analyzing account information.

§ Prepares payments by verifying documentation and requesting disbursements.

§ Answers accounting procedure questions by researching and interpreting accounting policy and regulations.

§ Prepares financial reports by collecting, analyzing, and summarizing account information and analyzing trends.