Responsibility:
As a Supervisor, you will be responsible for managing various aspects of store operations, ensuring exceptional customer service, and maintaining high standards of store presentation. This position requires strong leadership skills, attention to detail, and a commitment to delivering a top-notch shopping experience.
Job Description:
*Lead and supervise store staff, including cashiers, stock clerks, and customer service representatives. Provide guidance, training, and support to maximize team performance and customer satisfaction.
*Oversee daily store operations, including opening and closing procedures, inventory management, and cash handling. Ensure compliance with company policies and procedures.
*Ensure that customers receive excellent service and assistance from staff. Address customer inquiries, concerns, and complaints promptly and professionally.
*Monitor inventory levels, coordinate stock replenishment, and conduct regular stock checks. Minimize stock discrepancies and ensure products are well-organized and correctly priced.
*Supervise the layout and presentation of products within the store to create an appealing shopping environment. Implement effective merchandising strategies.
*Collaborate with the marketing team to execute sales promotions, displays, and seasonal campaigns. Monitor the effectiveness of promotional activities.
*Assist in managing the store's budget, including labor costs and expenses. Identify cost-saving opportunities and help meet financial targets.
*Coordinate with suppliers and vendors for timely product deliveries, resolve issues related to orders or quality, and negotiate favorable terms.
*Enforce safety protocols and regulations to maintain a safe shopping environment. Ensure compliance with health and safety standards and local regulations.
*Maintain accurate records of store operations, including sales reports, inventory records, and employee schedules.
*Address operational challenges and resolve issues that may arise during store operations. Develop effective solutions to improve store efficiency.
*Able to carry heavy goods, roughly 20KG - 40KG.
*Need working on Saturday, Sunday, public holiday and overtime.
*Able to work rotate shift and overtime.
Working Location: Multi Place.
Requirement:
• At least 2 Year(s) of working experience and have experience in the related field is required for this position.
• Must possess at least higher Education/ Diploma in any field.
• Bilingual speaker, need to liaise with Chinese & English client & workers.
• Strong leadership skills and management competencies.
• Strategic & critical thinking as well as decision-making and negotiation skills.
• Able to adapt, prioritize, exercise initiative, manage pressure, multi task and work independently.
• Excellent organizational and coordination skills, including communication and interpersonal skills to deal with a diverse spectrum of people.
• Time management/ meticulous and mature in work.
