Role overview: As the Spa Supervisor, you will be responsible for overseeing daily operations, leading and inspiring our spa staff, and ensuring a seamless guest experience. The ideal candidate has a background in spa services or hospitality, a passion for wellness, and excellent organizational and leadership skills
If you are passionate about wellness and creating memorable guest experiences, we’d love to hear from you.
Apply today and lead a team dedicated to the art of relaxation and well-being.
Responsibilities:
· Oversee the day-to-day operations of the spa, ensuring a smooth and efficient environment.
· Supervise, train, and motivate a team of customer service officers and other support staff.
· Maintain high standards of cleanliness, hygiene, and organization in all spa areas.
· Ensure the quality of guest services aligns with the spa’s standards and client expectations.
· Manage scheduling, coordinate staff shifts, and provide support to staff as needed.
· Handle client inquiries, concerns, and feedback with professionalism and empathy.
· Promote and educate guests on spa services, treatments, and products to enhance guest experiences and increase sales.
· Assist with inventory management, ordering, and ensuring adequate stock levels.
· Support management with administrative duties, including daily reports and handling payments.
· Ensure compliance with health and safety regulations and all spa policies.
Requirements:
· Minimum 2-3 years of experience in the spa or hospitality industry, with supervisory experience preferred.
· Strong leadership and interpersonal skills, with the ability to motivate and support a team.
· Excellent organizational and multitasking abilities in a fast-paced environment.
· Knowledge of spa services, products, and wellness trends.
· Exceptional communication skills and a customer-centric approach.
· Basic proficiency in MS Office, scheduling and POS software.
· Certification in spa or wellness treatment is a bonus but not required.
. Able to work retail hours, weekends and public holidays | 5.5 Days a week
Benefits:
- Competitive salary.
- Employee discounts on spa treatments and products.
- Opportunity for career growth in a supportive environment.