We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

Overview of the Role

Engagement Managers play a critical role in setting customers up for success by prescriptively shaping and then leading the execution of large and transformational engagements at our most strategic customers. Our Engagement Managers serve as a trusted advisor to Salesforce customers, providing guidance to Sales & Professional Services teams, ensuring alignments across each customer’s projects, and ensuring the highest levels of customer satisfaction. They are Salesforce platform experts who are accountable for ensuring customer success, business value and leading the Salesforce Services team assigned to their account(s). They drive delivery of the expected outcomes for each engagement and are internally and externally recognized as a business contributor, industry and product specialist.

Partnered with an Account Partner (Services Salesperson), the Engagement Manager leads both pre and post-sales activities. They are the delivery expert across the portfolio of products, responsible for developing and articulating comprehensive implementation proposals. They will then maintain the executive relationships and act as a main contact within these engagements in a billable capacity, ensuring tight alignment, offering proactive and prescriptive advice resulting in outstanding Customer Success. This may include the following:

• Pre-Sales alignment
• Project kickoff
• Bringing industry expertise and perspective
• Drive better outcomes through extensive platform expertise
• Deep understanding of Salesforce platform and solutions
• Engagement planning and alignment to customer objectives
• Regular customer sponsor check ins
• Services Renewal management
• Ensure project operational compliance
• Executive Relationship building

Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the most exciting CRM companies?

Your Impact:

• Deliver high client satisfaction (CSAT) by consistently meeting/exceeding goals and metrics
• Ensure business value is realized (directly and indirectly) for each customer engagement that concludes with fully satisfied clients that are willing to be referenced for new potential clients
• Bring standard methodologies to each engagement through your deep platform expertise by providing the Professional Services team with Subject Matter Expertise related to the proposed solution and client needs in order to ensure successful project delivery
• Positively impact client Services renewals (when applicable) by aligning customer success with professional services roadmap.
• Align closely with Account and Services Sales team by leading pre-sales activities such as the development of client-specific proposals, SOWs, staffing plans, engaging with SMEs across the organization to gain consensus on an acceptable proposal
• Where appropriate and required for Customer Success, providing direct oversight to the project team during the full lifecycle of the engagement, acting as the point of contact for both the customer and Salesforce delivery teams
• Successfully manage multiple strategic clients simultaneously
• Recognized as a valuable and trusted advisor by our customers and other members of Salesforce and continue to build a reputation for excellence in professional services
• Inspire people to do the best work of their careers, being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace as one of Best Places to Work.
• Show continued professional growth and development
• Act as an advisor on complex issues and engagements, exercising discretion and latitude in reaching critical goals.
• Lead cross-functional teams and mentors others
• Manage to a minimum billable util target
• Partner with the Go-to-Market Team (Services Sellers) to drive continued growth of services
• Proactively mitigate and manage critical issues and at-risk accounts; communicate effectively and appropriately with internal and external leaders and executives

​

Required Qualifications:

• Direct experience delivering and/or overseeing solutions on the Salesforce Platform.
• Proven experience delivering consulting services, including team leadership and active involvement in selling professional services, including Advisory engagements
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Preferred Qualifications:

• Experience operating in a pre-sales environment, shaping and scoping large and complex implementation projects
• Proven experience in leading enterprise-level projects and programs
• Salesforce Application and/or System Architect certifications
• Demonstrated technical and/or functional proficiency, and ability to work well with architects or SMEs into pre-sales activities.
• Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
• Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, Road-mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions
• Proven track record in building strong working relationships across multiple functions/levels; adept at fostering healthy dialogue
• Understands cloud-based technologies; translates customer/business requirements into business solutions (and successfully positions with customers)

SONAK is looking for a Loyalty Manager to define, develop and implement the loyalty program.

Throughout the development and execution of the loyalty program, continuous innovation and learning from best practices will be expected.

As the loyalty manager, you will act as a focal point and be a leader in driving collaboration across key functions, be it marketing, sales or finance, as we look to define, design and deliver the best

loyalty experience to our customers.

Job Description:

• Collaborate with cross-functional teams and partners to design program benefits and continuous enhancement of program to drive revenue.
• Develop loyalty program calendar and drive effective engagement with members via communication channels such as eDM, website, other digital touchpoints and in stores.
• Organize and manage exclusive members events, gamification and any other value-added services or new initiatives to increase members’ engagement and encourage repeat visits.
• Assess market trends and competitor analysis to ensure competitiveness of loyalty program.
• Perform database analysis to draw insights, develop targeted promotions and personalised content and activities.
• Set up campaign performance matrix and conduct in-depth post campaign analysis including assessment of overall effectiveness, key insights, findings and recommendations.
• Work with internal and external stakeholders to design and enhance system features in supporting the current and future needs of the business.

Key Requirements:

• Degree in Business Administration, Marketing or related field.
• 3-5 years of relevant working experience in Loyalty and CRM.
• Proven experience in driving adoption and programs, including the development of frameworks and operational best practices.
• Strong stakeholder management skills and communication capability.
• Self-motivated, pro-active and able to work under pressure.
• Thrive in a fast-paced and dynamic environment with various business unit stakeholders.

Our Purpose

At Xero, weʼre here to make running a business beautiful. By making small business more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, weʼre not only helping small business, weʼll be building a stronger economy that can change the world.

How youʼll make an impact

As a Product Manager you will be responsible for driving customer and business value through ownership of new and existing products. You will manage products end-to-end, from early-stage research and ideation, through to implementation and improvement over time. Your impact will be measured by key commercial and customer success metrics. You will be comfortable working autonomously where appropriate, with the support of your product leadership team.

What youʼll do

● Actively network across Xero to understand how products fit into Xero's strategy, objectives and future

● Work directly with the customer to conduct research, collect insights or validate understanding, getting support from the broader product function as required.

● Use customer data and insights particularly in assessing value and viability risks, to inform product roadmap and planning

● Define the scope of the customer problem and frame possible solutions to test, validate and refine with the support from relevant team members

● Build strong relationships with the broader product function’s teams, collaborating effectively with your internal stakeholders

● Participate in developing a strategy for the product line, including securing funding, resourcing

● Taking an active role in the annual and quarterly OKR process, with support from product leadership

● Take responsibility for managing risks (in line with Xero Risk Management Standard) arising from non-functional concerns including security, privacy, regulatory change and compliance, accuracy, responsible data use and availability: consulting with stakeholders and leading trade-off decisions

● Develop product roadmaps to execute on the product strategy, and can manage a product to its roadmap

● Take responsibility for establishing team delivery cadence and rituals, and facilitating these as required

● Develop an effective release strategy, with the support from relevant team members

● Work collaboratively with the product function to ensure an effective launch

● Monitor the overall commercial & customer results of the product line, working with other product team members to support as required

● Monitor and analyse the ongoing performance of a product

● Determine where improvements to the existing product can be made or scheduled

● Provide support between stages of product development to ensure continuity and cohesiveness, and alignment of product to strategy and roadmap

● Manage a product across the end-to-end lifecycle (e.g. launch through to sunset) to ensure maintenance and support throughout the life of the product

● Work as a tie-breaking decision-maker, ensuring where the product team cannot get to consensus, the product manager will weigh up all inputs and make the decision

● Support recruitment of new Xero's as required, ensuring team members are high quality, fit Xero's culture, and are on-boarded effectively

Success looks like

● Your work is contributing to team OKRs

● You are responsible for the establishment of OKRs for your product

● You understand our customers and their problems

● Your roadmap is being executed according to plan and you are focused on the most important initiatives

● All individuals working on and around your product understand what’s being built, why it’s being built and when it needs to be delivered

● You have strong relationships with your stakeholders who are engaged and have a thorough understanding of your vision, strategy and roadmap

● You have clearly defined product success for your team, with key customer and commercial metrics articulated and constantly measured

● You demonstrate and amplify Xero’s Values

What youʼll bring with you

Critical competencies

● Love customer problems:

○ Plans, runs, documents and synthesises user research initiatives using standard frameworks to deliver impactful insights for Xero

○ Uses multiple techniques to interrogate customer evidence to accurately identify and define problems customers care about

○ Develops and justifies well thought through MVP/MLP solutions to solve customer problems

○ Designs and executes experiments to validate solution options with quantitative and qualitative evidence

● Look to the future:

○ Clearly articulates the product’s value, functionality, and competitive industry trends, to act as a trusted source of information for the product/domain

○ Develops a product strategy and roadmap in line with Xero’s strategy to guide product decision-making and long-term goals

○ Generates new ideas to drive more innovative and creative products

● Work the Xero way:

○ Effectively groups and prioritises stories, bugs and chores, managing both team capacity and release timeframes

○ Effectively applies and advocates for Xero’s PM ways of working to improve team operations

○ Effectively manages releases, including developing accompanying assets, to deliver incremental value to the customer

● Demonstrate commercial acumen:

○ Accurately sizes market / segments by number of customers and financial value, relative to acquisition and pricing assumptions

○ Defines a product’s success criteria to align stakeholders to a shared idea of product success

○ Makes evidence-based decisions based on analysis of commercial, customer and product requirements to guide team progress

● Do it together:

○ Facilitates meetings with predefined structures or scripts (e.g., stand ups, IPM’s, and retro’s) leading to clear actions for a team to progress with

○ Communicates effectively as a product evangelist across the entire product lifecycle foster alignment and buy-in to the product vision

○ Actively collaborates with other functions to drive successful collaboration on products and outcomes

● Explore the data:

○ Conducts objective, rigorous and accurate analysis, making logical and defensible inferences where data is incomplete

○ Communicates complex data and insights with impact across both junior and senior stakeholders

○ Integrates data from multiple systems, sources, and people to deliver new insights to the team

Experience

● Experience with agile processes in a software development environment

● Demonstrated experience collaborating with diverse stakeholder groups to realise customer / commercial outcomes

● Experience defining product roadmaps and long term planning

● Ability to influence outcomes in a variety of contexts

● Experience with accounting software desired but not a must

● Understanding of the SaaS / Fintech / Accounting industry and / or adjacent sectors relevant to Xero

● Demonstrated experience in managing and leading a cross-functional team to deliver customer / business outcomes

EA licence 15C7529

EA Personnel R1985185

Marketing Manager Responsibilities:

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Increasing brand awareness and market share.
• Coordinating marketing strategies with the sales, financial, public relations, and production departments.
• Developing and managing the marketing department's budget.
• Overseeing branding, advertising, and promotional campaigns.
• Managing the marketing department's staff.
• Preparing and presenting quarterly and annual reports to senior management.
• Promoting our brand at trade shows and major industry-related events.
• Keeping informed of marketing strategies and trends.

Marketing Manager Requirements:

• Bachelor's degree in marketing, finance, business administration, or similar.
• A master's degree in a relevant field will be advantageous.
• At least two years' experience as a marketing manager.
• Proficiency in electronic marketing automation software such as HubSpot Marketing and Bitrix24.
• Extensive knowledge of marketing strategies, channels, and branding.
• Superb leadership, communication, and collaboration abilities.
• Exceptional analytical and problem-solving skills.
• Strong time management and organizational abilities.

- knowledge in beauty and skincare

- well versed in acupuncture points preferred

- sociable and sales oriented personality preferred

- good knowledge in company beauty products

- able to recommend sales packages and company products to customers according to their needs

- prior experience in same industry prioritised

Job Description

• Plan and coordinate the development of the business cases, ensuring that projects are executed to meet identified business needs and outcome, within agreed parameters of cost, duration and quality.
• Handle and timely execute the procurement of digital systems.
• Assess and apply the appropriate project management methodologies, such as Agile practices, to ensure project success.
• Identify potential project risks and the implications to the organisation and recommend mitigating measures.
• Actively engage and motivate various key partners to deliver and effect positive change in our digital products.
• Have managed complex and large-scale implementation/execution of project.
• Strong vendor management and interpersonal ability.
• Strong analytical, conceptualisation and problem-solving skills.
• An adaptable and enterprising personality, with willingness to pick new knowledge and take thoughtful risks.
• Be motivated by innovation to achieve tangible business outcomes.
• Strong presentation skills, both written and verbal, to positively influence key partners.
• Strong risk management and proactive planning.
• Experience in local public sector technical implementations/support project is an added advantage
• Experience in large scale Singapore public sector projects engagement
• Exposure on GCC, GCC+, GDC and cloud implementations, migration to any of these service providers.
• Good Stakeholder management, conflict management

Requirements:

• Degree or Diploma in Computer Science, Information Systems, Information/ Infocomm Technology, Computer or Electronics Engineering or related field.
• At least 10 years of relevant working experience as a Project Manager in at least 5 full project development life cycles, with at least one using Agile methodology.
• Project Management-related certifications such as CITPM, COMIT or PMP/PRINCE2.
• Agile-related certification such as Certified Scrum Master.

Serve as the property Manager on Duty and oversees all Front Desk Operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Handles service issues and emergency situations.

Assist Front Desk associates with expediting payments. Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharers, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in lightspeed system and identify designated requirements and requests. Contact appropriate individual or department (e.g., Concierge, Housekeeping, Food & Beverage) as necessary to resolve guest call, request, or problem. Be knowledgeable about the Marriott Bonvoy Loyalty program and provide guidance to fellow associates. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting Standard Operation Procedures.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching associates; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.

NAEUM Restaurant Group operates NAEUM, a 1 Michelin starred restaurant in Telok Ayer Street serving contemporary Seoul cuisine.

We are currently looking for a Restaurant Manager.

Requirements:

- Strong managerial, leadership, and organizational skills within proven experience of managing a team previously

- Training experience to uphold service quality and standards amongst junior Front of House members

- Experience in managing restaurant inventories (beverage, glassware, etc)

- Familiarity with Point-of-Sale and payment systems

- Languages: strong command of spoken and written English.

- Experience in writing reports, preparing presentations for management, communicating professionally via e-mails

- MS Office Suite (Word, Powerpoint, Excel) familiarity a must

- previous Manager role in a reputable hotel or other fine-dining establishments, at least 2 years

- At least 6 years of total Front of House experience in F&B
- Wine knowledge a plus, WSET 2 or higher

If you are interested to join our growing family, please upload your CV or email to [email protected] with a Cover Letter.

Responsibilities

• Provide 24x7 operational support for all production practices including weekends and holidays for Bank Security Apps

• Ensure system availability 24x7. Perform system Recovery in the event of system incapacity or outages.

• Provide technical expertise to facilitate investigation of complex technical issues in a timely and efficient manner.

Skills/Requirement

• Possess strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion.

• Monitor System health check & work towards continuous improvement to prevent system issues by early problem detection. Automate the daily monitoring and manual operations to improve system resiliency and stability.

• Must have 4 years good working experiences as L2 Production or Application Support with strong skillsets of Linux and SQL

Key Responsibilities:

1. Recruitment & Talent Acquisition：Manage end-to-end recruitment processes to attract top talent.
   
2. HR Operations：Oversee payroll processing and ensure compliance with local employment laws.
   
3. Employee Engagement & Development：Plan and execute employee engagement initiatives to foster a positive workplace culture.
   
4. Policies & Compliance：Develop and update HR policies, ensuring compliance with MOM regulations.
   
5. Performance Management：Coordinate performance review cycles and support employee development plans.
   

Qualifications & Skills:

1. Educational Background：Degree or Diploma in Human Resources, Business Administration, or related field.
   
2. Experience：Minimum 4 years of HR experience for Executive roles; 5+ years for Manager roles.
   
3. Local Knowledge：Strong understanding of Singapore employment laws and regulations.
   
4. Technical Proficiency：Proficient in HRIS systems and MS Office Suite.
   
5. Interpersonal Skills：Excellent communication and ability to maintain confidentiality.
   

As the Manager, you will be responsible for providing assistance to the Executive Chef and General Manager of the outlet. You will be ensuring optimum service performance, exceptional guest service and maximum profitability of all functions.

• Maintains a commitment to customer service and guest satisfaction.
• Manages the restaurant team.
• Ensures cleanliness of the restaurant, including inspecting table tops and side stations.
• Enforces high standards of hygiene and sanitation within the outlets.
• Supervises the performance, attendance, attitudes, appearance and conduct of service team.
• Helps to implement strategies to continually improve revenues.
• Assists with the development, training and inspiration of outlet staff.
• Manage team to exceed service standards to exceed goals.
• Instils a calm, organized approach in all stressful situations.
• Assists with ordering all necessary office supplies and ensures proper stocking levels.
• Hold employees accountable for performance, and will discipline associates when needed.
• Takes a proactive approach to coaching and counselling
• Other adhoc duties as assigned from time to time.

Roles and Responsibilities

· Ensure that all projects are delivered on-time, within scope and within budget

· Assist in the definition of project scope and objectives, involving all relevant stakeholders

· Ensure resource availability and allocation

· Develop comprehensive project plans to be shared with clients as well as other staff members

· To monitor and track progress of the project, manage changes to the project scope, project schedule and project costs using appropriate verification techniques

· Track project performance, specifically to analyze the successful completion of short and long-term goals

· Create and maintain comprehensive project documentation

· Measure project performance using appropriate tools and techniques

· Report and escalate to management as needed

· Manage the relationship with the client and all stakeholders

· Prepares a clear and effective communications plan and ensure proactive communication of all relevant information to the customer and to all stakeholders

• Manages the customer relationship during delivery, and serves as the primary interface towards the customer in all activities related to scope of the contract, including customer complaints, corrective actions, and changing requirements.

· Perform risk management to minimize project risks

· Establish and maintain relationships with third parties/vendors

• Completes the project closure and/or handover as required (for example, complete contractual requirements, post calculation, lessons learned).

Requirement:

· 5 or more years of proven working experience in project management (preferably Telecom domain)

· Experience of working within a high pressure and multi-cultural environment

· Excellent client-facing and internal communication skills

· Excellent written and verbal communication / Presentation skills

· Ability to work with and communicate to a variety of audiences, executive level/peer-to-peer/ subordinate/ technical and non-technical etc.

· Organizational skills including attention to detail and multitasking skills

· Strong working knowledge of Microsoft Office

· Project Management Professional (PMP) / PRINCE II certification is a plus

· Bachelor’s Degree in appropriate field of study or equivalent work experience

Responsibilities:

• Define and drive the product vision, strategy, and roadmap based on market research, user feedback, and business goals.
• Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to ensure successful product development and launch.
• Conduct market analysis to identify trends, competitive landscape, and potential opportunities for product innovation.
• Gather and prioritize product requirements from various stakeholders and translate them into actionable development plans.
• Create and maintain detailed product documentation, including user stories, wireframes, and feature specifications.
• Work closely with the design team to create intuitive and visually appealing user interfaces and experiences.
• Monitor and analyze key metrics to evaluate product performance and identify areas for improvement.
• Lead product launches, coordinating with marketing, sales, and customer support teams to ensure a successful rollout.
• Stay updated with industry trends, emerging technologies, and best practices in product management.

Qualifications:

• Bachelor's degree in a relevant field; MBA or advanced degree is a plus.
• Proven experience as a product manager or similar role, with a track record of successfully launching and managing products throughout their lifecycle.
• Strong understanding of user-centered design principles and the ability to translate user needs into product features.
• Excellent project management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• Exceptional communication and interpersonal abilities, with the capacity to collaborate effectively with both technical and non-technical teams.
• Familiarity with Agile/Scrum methodologies and experience working in an Agile environment.
• Proficiency in using product management tools and software.
• Leadership qualities and the ability to motivate and inspire cross-functional teams.

We are pleased to have a vacancy for the position of Project Manager;

Responsibilities/Duties:

• Project management, coordination, implementation, execution, control and completion of specific projects.
• Assemble, coordinate project staff and provide direction and support to project team.
• Delegate tasks and responsibilities to appropriate personnel.
• Manage project resource allocation.
• Plan and schedule project timelines.
• Constantly monitor and report on progress of the project to all stakeholders.
• Present reports defining project progress, problems and solutions.
• Implement and manage project changes and interventions to achieve project output.
• Identify and resolve issues and conflicts within the project team.
• Develop and deliver progress reports, proposals, requirements documentation and presentations.
• Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
• Coach, mentor, motivate and supervise project team members and contractors and influence them to take positive action and accountability for their assigned work.
• Attend site meeting and liaise with site staff, supervisors, foremen and suppliers.
• Adhoc assignments.

Job Specifications/Requirements;

• 3 to 5 years of working experience in related industry with relevant site experience.
• Must have working experience in LTA works building MRT tracks.
• Must have comprehension for written or verbal graphic instructions.
• Must possess good troubleshooting skills and excellent problem solving skills.
• Must be a good monitor and decision maker.
• Good team player and customer-focused with excellent communication skills.
• Able to work independently with minimum supervision and under pressure.
• Must be self-motivated.
• Must be able to read drawings.

Suitable candidates will have the opportunity to work in island-wide projects.

Job Resoibsibilities

• Build and maintain client relationships and act as primary fund administration client relationship manager for fund accounting and other related services
• Be actively involved in business development to pitch for new client engagements
• Set up the fund administrative services workflow and best practices, including evaluation of any fund accounting software where necessary
• To handle all fund accounting activities which includes periodic financial statements, partner allocations, NAV calculations, annual reporting requirement, and capital activity statements etc
• Assist in investor reporting, partner capital account statements, capital calls, distribution, equalization notices and client reporting are prepared and disseminated correctly
• To provide support in multiple asset classes and funds
• Develop strong business relationships with both internal and external stakeholder including fund managers, investors, auditors, tax agents etc
• Other ah-hoc administrative duties

Job Requirements

• Degree in Accountancy, ACCA, CA or professional qualifications
• Minimum 5 to 10 years of relevant experience (preferably in fund houses and fund administrators)
• Strong knowledge of report standards including IFRS, SFRS and RAP 7.
• Positive attitude with great communication skills, meticulous, analytical and the ability to work effectively in a team.
• Individuals who are detail-oriented, comfortable and meticulous to figures and driven to meet deadlines.

Position: Sales Manager

Welcome to FIRMUS. The leading cybersecurity services & consultancy firm. With our 15+ years of proven track record, we help our clients to capitalize on new opportunities, assess and manage their cyber threats and risk to achieve their business growth, through our integrated team of domain experts.

Regardless of role or team, we look for a few key things across all hires here at FIRMUS. Culture is our core and we first and foremost look for individuals who are willing to learn, grow & collaborate. Secondly, we look for fast paced, levelheaded, hustlers who know how to get the job done and get it done right, together.

Job Summary:

The Sales Manager is responsible for managing client relationships, ensuring client satisfaction, and identifying opportunities for upselling and cross-selling. This role requires the individual to work closely with clients to understand their needs and align company solutions accordingly. The Sales Manager will also collaborate with internal teams to deliver high-quality results that meet customer expectations.

Key Responsibilities:

Client Relationship Management:

• Serve as the main point of contact for assigned clients, fostering a positive and long-lasting relationship.
• Ensure that clients are satisfied with the products and services provided by the company.
• Develop a deep understanding of client needs and ensure timely resolution of issues.

Sales & Revenue Growth:

• Identify new opportunities within existing accounts for upselling and cross-selling products or services.
• Proactively manage client renewals and work to achieve set sales targets.
• Prepare and present proposals, contracts, and quotes for client review.

Reporting & Analysis:

• Regularly monitor and report on the status of client accounts, including any potential risks or opportunities.
• Provide feedback to internal teams to help improve service delivery and client satisfaction.

Strategic Planning:

• Help develop account plans that detail how the company will meet client goals and objectives.
• Contribute to business strategy development based on market and client insights.

Project Coordination:

• Work closely with internal teams, including project managers, marketing, and technical support, to ensure projects are delivered on time and within budget.
• Manage expectations of clients and internal stakeholders regarding project timelines and deliverables.

Qualifications & Skills:

Education: Bachelor’s degree in Cybersecurity/Business & Marketing, or a related field.

Experience: Minimum of 2 years of experience in account management, sales, or client-facing roles.

Skills:

• Strong interpersonal and communication skills.
• Excellent negotiation and problem-solving abilities.
• Ability to manage multiple accounts/projects simultaneously.
• Proficiency in CRM software and Microsoft Office Suite.
• Analytical mindset with attention to detail.

Competencies:

• Client-focused with a passion for delivering value.
• Results-driven with a proven track record of achieving targets.
• Collaborative and able to work well with cross-functional teams.

This individual will work closely with the CEO to identify, evaluate, and execute on new investment opportunities, as well as manage and monitor existing investments.

Key Responsibilities

• Sourcing and underwriting new real estate investment opportunities, including analyzing market trends and demographics, performing financial analysis, and conducting due diligence
• Assist the CEO with day to day management across all business divisions. Including but not limited to strategy, operational, IT, financial, insurance, tax, accounting, audit, legal, compliance, contract, regulation, corporate admin, data protection, investors, sales, marketing and distribution, risk management, governance topics
• Assisting the company with managing ongoing investments in the portfolio including reporting, consolidation, and operational aspects (controlling, automation, security, and cash transactions to and from investors, setup of entities, products, budgeting, forecasting, taxation, invoicing, liquidity etc.)
• Building and maintaining relationships with potential investment partners, including developers, brokers, and lawyers, bankers, advisors, administrators, authorities, other industry professionals
• Collaborating with the CEO and shareholders to develop and execute investment strategies and goals
• Assisting to establish, validate and implement tax and legal structuring and the ongoing management of entities in various jurisdictions in Asia, UK, Europe, Australia and other jurisdictions the team
• Managing and monitoring existing investments, including property management, leasing, and dispositions
• Preparing and presenting investment recommendations and performance reports to senior management and investors
• Keeping abreast of industry trends, regulations, and market conditions to identify potential risks and opportunities
• Continuously improve the investment process and strategy
• Lead and manage deal teams for larger transactions
• All other duties as assigned by the management of the Company

The core responsibilities of Operations Manager in Singapore include leading initiatives to enable new businesses & optimize platform, and working closely with Trading Groups as well as with wider Core Infrastructure teams to contribute to the continued growth and success of the business in the region. The role involves managing operational risk, pnl, and valuation processes as well as the daily trade lifecycle of trading activities of all portfolio managers trading Equities, Fixed Income, FX and Commodities products across APAC region. The candidate will work closely with key stakeholders and senior management across departments in the region and globally, and also with external counterparties to enable business and improve processes on ongoing basis.

Candidate should be able to work in a fast-paced environment and one that is continually changing. The successful candidate will be a self-starter with strong organizational and communication skills.

Principal Responsibilities

• Provide daily coverage and be primary contact for portfolio managers and trading groups locally on the ground, ensuring accurate trade capture, monitoring intraday pricing activities across all asset classes and resolving any issues that relates to pnl, position, technology, risk and security related issues
• Analyze processes to enhance operational efficiency & controls, and participate in ad-hoc projects; work with internal stakeholders including global Ops/IT and wider Core Infrastructure teams to implement new systems and workflow, with particular focus to pnl and valuation matters
• Full Product Coverage: Futures, Options, FX, Bonds, IRS, Cash Equities, Equity Swaps, Convertible Bonds and other OTC Derivatives
• Run ongoing analytics to identify trends and gaps, devise formal governance over recurring issues and provide necessary analysis and evaluation for Ops Management
• Liaise with brokers, external counterparties and vendors on ongoing basis to resolve issues and improve procedures

Qualifications/Skills Required

• Bachelor’s Degree
• Min 10 years of relevant operational and/or valuations experience in financial services
• Strong knowledge of full product life cycle, ideally across multiple products; at a minimum must have strong/detailed knowledge of at least two products: equities, futures, FX, bonds, interest rates derivatives, credit derivatives.
• Good working knowledge and experience in running pnl calculations and processes, with emphasis on pricing and valuations
• Ability to drive and lead process change; able to prioritize in a fast moving, high pressure, constantly changing environment
• Strong interpersonal and communication skills; ability to work collaboratively with wider teams internally across regions as well as with external counterparties and providers
• Quick learner, highly analytical and strategic thinker; understands financial products and has the ability to grasp new concepts around products and processes quickly
• Self-starter, solid organizational skills, ability to multi-task effectively and work independently
• Detail-oriented; demonstrable thoroughness and strong ownership of work
• Knowledge in SQL, Macros/VBA or relevant coding languages to perform analytics and build tactical solutions a strong plus

About us

A member of Crowe Global, a top-10 accounting network, Crowe Singapore is an award-winning firm that leverages its core strengths in audit, tax and accounting to provide a full suite of professional services, serving the needs of start-ups, small and medium enterprises, public-listed entities, multinational corporations and financial institutions.

Job Description:

• Review Singapore corporate and individual income tax returns and computations and other tax-related statutory filings;
• Assist clients to manage tax controversies such as responding to tax authority’s queries;
• Leading a team in meeting all corporate, individual tax compliance and other tax-related statutory filing deadlines;
• Develop tax solutions and provide effective tax compliance and advisory services to clients;
• Participate in domestic and international tax consulting projects and follow up on all tax related matters through implementation; and
• Provide coaching and training to junior tax staff.

Requirements:

• Possess at least a Bachelor’s Degree in relevant discipline - Accounting, Tax or Business or ACCA;
• Minimum 6 years of experience in corporate and individual tax advisory and compliance, preferably with an international accounting firm;
• At least an Accredited Tax Practitioner (Income Tax) with the Singapore Chartered Tax Professionals is preferred;

Interested candidates, please send in your detailed resume and transcripts, indicating reason(s) for leaving past and current employment, last drawn and expected salary and your availability to:

Human Resource Department
Crowe Horwath First Trust

[email protected]

• All deliverables and correspondence be written in readily comprehensible English Language.

• The Service Desk representatives shall be proficient in written and spoken English to provide instructions, offer advisory services, training and any other submissions as required.

Pre-requisites

• Familiar with Service Desk day to day Operation. This requirement does not include those with Customer Service Experience in a non-technical call center environment.

• To have a minimum of 3-year end-user support experience, desktop, or technical service desk. Minimally 3-year experience in leading a Service Desk team of at least 15 agents.

• To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.

• Experience in Situational Management to provide Ad-hoc instructions to the team.

• Experience in Gap Analysis, Productivity, Call Statistic, and Incident Trending.

• Experience in managing Complaints, identify training needs and coaching SD agents.

• Experience in Service Level Agreement (SLA) Reports, identify Service Improvement Opportunities and recommend Action plan.

SECTION A: POSITION SUMMARY

- Manage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to.

SECTION B: KEY RESPONSIBILITIES AND RESULTS

1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.

5. Take overall responsibility for incident management and request fulfilment (if any).

6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.

7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.

8. Allocate more complex calls and emails to the relevant IT Support member.

9. Arrange for external technical support where problems cannot be resolved within L1

10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.

11. Provide Domain Briefing/ Training to new joiners.

12 Able to front Service Desk to stakeholders for clarification and enquiries.

We are looking for an Application Support Analyst to improve the reliability of the existing systems and support the development of the new systems. The role is based in Singapore. It requires many interactions with the teams in Europe. Your main role involves around:

Production monitoring

· Monitor the global IT platform and execute the associated action when alerts are raised.

· Process (analyze, solve, document) incidents.

· Coordinate incidents resolution with Paris teams when necessary (for instance with infrastructure teams or on-duty people)

· Maintain monitoring systems and continuously share ideas to improve its effectiveness.

· Actively participate in the writing or enhancement of operational procedures (in link with the monitoring alerts)

· Engage in FTS (Follow-the-Sun) model with Europe, including information sharing and tasks handover

· Follow up on the evolution of the IT platform (release) and adapt monitoring tools and procedures

Support to users

· Process local user support requests (configurations, assistance,…)

· Collect regularly user feed-backs on system Run Quality and share it with development teams

Transversal

· Enrich the backlog of problems (source of recurring incidents), including description, impact/recurrence/priority,

· Self-organize continuous learning on the IS systems and landscape

· Manage the IT part of the Singapore Business Continuity Plan

· Share improvement ideas with Business Analyst

Technical Skills

· University degree in IT Engineering or Mathematics.

· 2-6 years relevant experience in IT trading environment

· Experience and knowledge about Trading and/or portfolio management processes, Derivatives Commodities is a plus.

Behavioral and social skills

· Interactive behavior : Active Listening and communication skills

· Problem solving : Issues perception, analyzing, practical thinking, creativity, innovation

· Personal effectiveness : Facilitation skills, pragmatism and pro-activity, resilience to stress, taking initiative, learning ability

Technical and functional skills

· Understanding of trading environment.

· First experience in live monitoring and application support of large IT systems

· Good technical knowledge on the Windows environment

· SQL skills

· Good Scripting skills

What you need to do now

If you're interested in this role, click 'apply now'.

EA Reg Number: R21103035

EA License Number: 07C3924 | Company Registration No: 200609504D

Responsibilities

• Conduct secure code reviews and vulnerability assessments.

• Collaborate with development teams to implement secure coding practices.

• Use tools like SAST/DAST/IAST for automated security testing.

• Develop and enforce application security policies and standards.

• Integrate security practices into DevOps workflows and CI/CD pipelines.

• Automate security testing using tools like GitHub Dependabot or Snyk.

• Monitor container and infrastructure security.

• Perform manual and automated penetration tests on networks, applications, and systems.

• Simulate cyberattacks to identify security weaknesses.

• Develop detailed reports on findings and remediation recommendations.

• Stay updated with emerging threats and exploit techniques.

• Provide oversight of application security control metrics

• Communicate security risks and recommendations to senior management and other stakeholders.

• Conduct detailed threat modeling exercises for applications, systems, and architectures.

Skills/Requirement

• 4+ years’ experience in the domain of application security in web and mobile and development experience preferably in Java/python/.net

• Strong understanding of OWASP Top 10, secure SDLC, and common vulnerabilities.

• Hands-on experience with tools like Veracode, Checkmarx, or SonarQube.

• Collaborate with DevOps teams to secure CI/CD pipelines.

• Manage the lifecycle of vulnerabilities from detection to resolution.

• Knowledge of CVSS scoring and prioritizing vulnerabilities.

• Familiarity with patch management processes.

• Proficiency in tools like Jenkins, Docker, and Kubernetes.

• Strong scripting knowledge for automating tasks.

• Proven experience in application security, with a strong understanding of web application vulnerabilities (OWASP Top 10, etc.).

• Strong understanding of threat modeling methodologies like STRIDE, DREAD, or PASTA.

Interested applicants may submit your detailed resume to [email protected] .

We regret to inform that only shortlisted candidates will be contacted.

End-to-End Equity Derivatives Automation project aimed at standardizing the Equity Derivatives processing . The project entails a transformation in the way the Equity Derivative trade processing is managed out of APAC from both a process and a systems standpoint. We are looking at an IT Project manager that can manage this transformation across facets like - Systems implementation (Design, Development and Testing), Stock Migration, RACI definition and Aftercare.

Qualifications:

• Strong functional PM with Global Markets experience – Exposure to Equity Derivatives Trade Processing Systems implementation would be a key criteria

• Transversal front to back project implementation experience – Exposure of referential, trade booking, settlement, Reporting, Regulatory reporting, accounting, group reporting chains

• PM expertise managing large transversal IT programs > 2-3 Mi euros in budget is mandatory

• Minimum 12 Years of Project Management Experience.

Technical Requirements:

• Ability to understand transversal architecture in a Capital Markets context

• Basic technical analysis skills on systems interfacing, identify gaps and propose resolutions

• Knowledge on Trade life cycleAbility to work with stakeholders across geographies

• Previous experience in working in Matrix organizations

Registration No: R24122499

Scott Thompson - EA Licence No: 18C9146

Responsibilities

• Ensure the successful implementation of the business strategy, responsibilities, services and deliverables
• Monitor programme reporting and assist the team in reporting to senior management and stakeholders
• Establish frameworks and standards for programme and project management manage and compile programme related financial and KPI information oversee project costs and ensure finances are well managed
• Provide and maintain a capacity planning and resource tracking service across the programme
• Planned track financial reporting whilst ensuring that the programme and projects adhere to the agreed budget
• Ensure cross-programme dependencies are managed and the dependency log is accurately maintained
• Coordinate project closure to distil good practice and ensure lessons learned are logged
• Build cohesion within the team and motivate team to produce quality work
• Define and embed project control and governance
• Provide Project planning, milestone management, scope management, resource forecasting
• Financial Management; change management across the project portfolio
• Prepare regular status reporting for the engagement leadership

Requirements:

• Proven track record for planning, executing, controlling and closing projects
• Experience of managing the complete lifecycle of a project with teams of 5 to 25 people
• Experience of project management using AGILE methodology (or equivalent) for medium to large sized projects
• Strong skills in creating and maintaining project and programme plans, including risks, actions, issues, dependencies
• Highly efficient in resource planning and tasks assignment
• Knowledge of benefits and dependency mapping, risk management and resource planning
• Highly proficient IT skills in Word, Excel, PowerPoint, and MS project
• Excellent written/oral communication skills for reports and presentations.
• Diplomatic ability to influence others at all levels of the business
• Strong and demonstrated ability to build lasting relationships with key stakeholders
• Ability to competently mediate disagreements and negotiate agreeable resolutions
• Experience of Programme and project level financial management
• Experience of defining and delivering benefits realisation for projects and programme

Key Responsibilities:

• Manage end-to-end delivery of projects
• Oversee design, engineering, installation, and maintenance phases of projects
• Coordinate with technical teams for implementations and upgrades
• Maintain proper documentation and reporting systems
• Lead project planning, risk assessment, and resource allocation
• Manage client relationships and maintain high service levels
• Coordinate emergency response protocols when required
• Ensure adherence to safety protocols and maintain zero-incident standards

Required Qualifications:

• Bachelor's degree in Electrical Engineering, Power Systems, or related field
• Minimum 5 years of project management experience in power systems or critical infrastructure
• Strong technical background in UPS systems, power protection, and infrastructure solutions
• Experience with mission-critical facilities and data centers
• Professional certification in Project Management (PMP/PRINCE2)
• Knowledge of power protection systems and green energy solutions
• Understanding of maintenance and testing & commissioning procedures

License No: 11C3510 / EA Reg ID: R2198337