The Digital Health Accelerator (DHA) is a collaborative programme spearheaded by A*STAR, Ministry of Health Singapore and the three public healthcare clusters’. DHA empowers innovators to drive adoption and scale market-ready or near-market-ready digital health solutions.

In this pivotal role, you will lead the deployment of cutting-edge digital health solutions at SingHealth. Your responsibilities will encompass comprehensive grant administration support, including strategic planning, panel evaluation, meticulous monitoring, post-award evaluation, and dynamic outreach. Your primary focus will be ensuring the successful implementation of projects awarded under this programme. You will collaborate with diverse, multi-disciplinary teams, working towards the dual objectives of achieving and quantifying significant health outcomes and financial impact. As a crucial liaison between the DHA and SingHealth, you will ensure seamless alignment of resources and provide timely, accurate reporting on project milestones, deliverables, and KPIs to management.

Job Requirements

• Bachelor’s Degree in any discipline
• 8-10 years of relevant experience preferable in deploying software solutions in a clinical background setting and/or with experience in clinical research projects and project management in the areas of process improvement, design thinking or innovation projects
• Knowledge and experience in deployment and integration of digital health solutions, with ability to ensure scientific integrity, submit scientific publications and file intellectual property
• Knowledge and skill in project management, process improvement, improvement methodologies, tools and techniques such as design thinking, lean and six-sigma would be a strong advantage
• Knowledge in ISO 13485 / 62304 standards, medical device regulations and cyber security requirements would be an added advantage
• Team player who can demonstrate strategic and analytical skills
• Possess critical thinking skills and able to think outside of the box
• Adept at handling complex, ambiguous and challenging situations and comfortable with change in a fluid environment and a growing organisation
• Excellent communication (verbal and written) and interpersonal skills
• Ability to work well with project teams and multiple stakeholders with dynamic reporting lines

Seeking for an experienced and dynamic Product Manager to lead product implementation and operations for one of our core corporate functions.

Key Responsibilities:

• Lead product strategy, development and execution for the core corporate functions
• Develop, formalize and drive the execution of product roadmaps focusing on long-term sustainability and WOG reusability
• Work closely with business user groups to gather, analyze and harmonize business requirements
• Work closely with development teams to translate requirements into actionable product features
• Proactively identify and resolve product-related challenges
• Drive continuous product enhancement to ensure operational relevance
• Manage stakeholder expectations and facilitate cross-functional communication
• Oversee day-to-day product operations and drive performance improvements
• Conduct product training to core business users and end users
• Proactively track and provide timely progress updates and management reporting

The successful candidate shall be a proactive self-starter, comfortable with hands-on involvement in driving product roadmaps and day 2 operational needs, and capable of strategic thinking for long-term product success to align with evolving corporate requirements.

Requirements:

• At least 5 years of proven experience in product management and operational roles, preferably in corporate or enterprise solutions
• Demonstrated ability to lead and motivate teams in a complex, multi-stakeholder environment. Fostering good teamwork
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills, with the ability to influence at all levels
• Versatile with the capacity to work effectively amidst ambiguity
• Quick learner with the ability to rapidly comprehend and synthesise complex information
• Strong project management skills and attention to detail
• Experience in requirements gathering, user story creation, and product backlog management
• Familiarity with Agile methodologies and product development lifecycles

You will assist to plan, promote and implement activities that enhance employee wellbeing and bonding in support of SingHealth’s strategic objectives in building an engaged and motivated workforce. You will bring forward innovative and fresh ideas that promote staff wellbeing and bonding which include liaising with credible vendors for attractive corporate deals for staff, sourcing and administering for attractive corporate passes, organising and executing Work-Life activities. You will engage and work with respective stakeholders such as Work-Life Champions, Institution HR Work-Life partners, and Department representatives/ HODs to co-organise and gain support for the Work-Life activities.

You will create attractive and comprehensive publicity materials and campaign to generate staff awareness and gain good participation rate for Work-Life programmes and activities. You will take part in data analysis to evaluate the effectiveness of the initiatives implemented and to curate better Work-Life initiatives that best suit our staff.

Requirements:

· Bachelor’s Degree in any discipline

· Proficiency with Microsoft Office applications (MS Word, Excel and PowerPoint)

· Good creative sense and have a passion for promoting staff wellbeing initiatives

· Possess good interpersonal, written and communication skills

· Collegial, engaging and collaborative

You will support the Chief Medical Informatics Officer in the development and implementation of clinical information systems and processes to facilitate the optimal delivery of patient care. You will also be involved in projects related to the clinical information systems and work collaboratively with stakeholders to develop and implement solutions that meet user requirements for clinical orders, medication administration and documentation.

You will help to ensure that the policies and procedures related to our electronic medical records (EMR) system are updated and aligned with both cluster and national policy and guidelines. You will provide support for workgroups and committees at an institution or cluster-level as necessary.

In addition, you will assist to develop and maintain training materials and provide training for users in clinical IT systems.

Job Requirements

• Bachelor’s Degree in any discipline
• Entry level degree holders are welcome to apply
• Experience in clinical information systems, IT project management and experience in healthcare environment will be an advantage
• Possess good interpersonal, verbal and written communication skills
• Able to work independently

As test engineer, you will:

• Conduct process and machine bring up
• Fine tune and sustain operation in engineering phase
• Analyze test response to conduct post-build follow-up such as FACA (failure analysis and corrective action) on yield loss, process improvement and etc.
• Work closely with external vendor and internal team to deliver testing solution for new optical module in engineering phase (small quantity)

Key Qualifications:

• Education Degree/ Master in Engineering, Physics, Materials or equivalent.
• Expertise in functionality test of devices, preferably on optical modules such as camera, projector, range finder, flash light, proximity sensor
• Experience in tooling-up machine for new devices
• Experience in operating and maintaining test machine
• Experience with developing new process and equipment for new devices
• Clear and effective written and communication skill

As test engineer, you will:

• Conduct process and machine bring up
• Fine tune and sustain operation in engineering phase
• Analyze test response to conduct post-build follow-up such as FACA (failure analysis and corrective action) on yield loss, process improvement and etc.
• Work closely with external vendor and internal team to deliver testing solution for new optical module in engineering phase (small quantity)

Key Qualifications:

• Education Degree/ Master in Engineering, Physics, Materials or equivalent.
• Expertise in functionality test of devices, preferably on optical modules such as camera, projector, range finder, flash light, proximity sensor
• Experience in tooling-up machine for new devices
• Experience in operating and maintaining test machine
• Experience with developing new process and equipment for new devices
• Clear and effective written and communication skill

Overview:

Reporting to the Senior Marketing Manager, the Marketing Assistant alongside with Marketing Executive will play a vital role in supporting the planning, coordination, and execution of various events at SCAL. Additionally, the Assistant will play a crucial role in ensuring that some of the key marketing platforms are consistently updated and maintained.

Job Description:

· Assist in developing, coordinating, and implementing marketing campaigns, including email marketing, social media, and events.

· Design promotional materials and ensure timely dissemination across platforms.

· Support the planning and execution of events, such as conventions, seminars, and outreach programmes.

· Update and maintain websites, including speakers, sponsors, event listings, announcements, and registration details.

· Coordinate event logistics, prepare event materials, and provide on-site assistance.

· Handle routine administrative tasks related to event marketing and management.

Job Requirements:

· Minimum Diploma in Marketing, Communications, or a related field.

· Fresh graduates are welcome to apply.

· Relevant experience in marketing, communications, or event management is an advantage.

· Strong written and verbal communication skills in English.

· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

· Basic knowledge of design software (e.g., Canva, Adobe Photoshop, or Illustrator) is a plus.

· Familiarity with social media platforms.

• Excellent organizational and time management skills, with the ability to multitask and prioritize effectively.
• Creative thinking and problem-solving abilities.
• Tech-savvy, proactive, and resourceful.
• Ability to work independently and as part of a team.

Key Accountabilities/Responsibilities:

Procurement and Resource Management

Sourcing and Cost Management

• Source items within allocated budgets and negotiate with suppliers for cost-effective solutions.
• Draft ITQ (Invitation to Quote) specifications for purchases exceeding $3,000.

Purchase Order and Delivery Management

• Create and raise purchase orders based on departmental requirements.
• Monitor delivery schedules, ensure timely receipt of goods, and inspect received items as the Goods Receipt Officer.

Supplier and Compliance Management

• Maintain strong supplier relationships to ensure reliability and quality.
• Ensure compliance with procurement policies and prepare documentation for audits.

Resource Allocation

• Oversee the setup and maintenance of AV equipment, apps and systems.
• Manage the physical and virtual resources e.g. issuance of laptops to staff, iPads to students, and teaching resources in the resource room.

Document and Data Management

• Digitalize important documents by scanning, categorising, and systematically filing them.
• Maintain confidentiality and security protocols for all managed documents.
• Keep detailed and accurate procurement and resource management records to support decision-making and compliance.

Stocktaking, Disposal, and Decluttering

• Conduct inventory of physical assets, updating records with item status and location.
• Identify items for disposal, coordinating secure and responsible disposal according to school policies.

Operational and Logistical Support

• Assist in the planning and execution of relocation schedules, ensuring minimal disruption.
• Support logistical arrangements for moves, including coordination with vendors and setup at the new location.

Administrative Support

• Provide clerical support to ensure smooth day-to-day operations, including answering phone calls, data entry into StudentLink, writing minutes, organising school events and other administrative tasks.

Additional Duties

• Perform other duties as required to support school administration cum operations objectives.

Job Requirements:

• Diploma/ Degree from recognised institutions
• 2 - 3 years of relevant experience
• Attention to Detail
• Strong command of language - Able to accurately read, draft, and comprehend contracts and technical specifications.
• Teamwork and Collaboration
• Basic Accounting Knowledge - Understanding the financial aspects of purchasing, such as budgets, invoices, and payment term.
• Adaptability and Flexibility - Excellent organizational skills with the ability to manage multiple tasks and priorities effectively.
• Technical Knowledge - Familiarity with purchasing software, inventory management systems, and other relevant tools, i.e. Tenderboard, Microsoft Office applications
• Professionalism and Work Ethic

1. Have Degree or Diploma in computing, design or a relevant field of study
2. Min. 4 years’ experience in software engineering or related role
3. Experience in frontend technologies (HTML, CSS and JS/TS) as well as any web framework (React, Angular, Vue, Nextjs and etc)
4. Experience in backend with REST APIs or any other backend frameworks
5. Experience with the cloud (e.g. AWS, GCP, Azure)
6. Experience with Infrastructure as Code tooling would be an advantage
7. Familiarity with Git version control and testing
8. Understanding of DevOps, Git and CI/CD would be an advantage
9. Interest in web app development and UI/UX design
10. Experience in data privacy or data security is a bonus
11. Curiosity, willingness to learn, and inclination to work in a collaborative environment

WHAT THE ROLE CAN OFFER:

1. Gain experience working with a multi-disciplinary team (ranging across product management, software engineering, data engineering, privacy engineering, and data science).
2. Gain experience in full stack web application development involving frontend, backend and/or cloud infrastructure.
3. Gin experience in UX design to deliver an intuitive and user-friendly product.
4. Have ownership over system design and implementation, with a focus on sound technical choices and maintainability.
5. Develop proficiency in improving code quality, maintainability and reliability, through hands-on experience in refactoring code and enhancing testing methodologies, including implementation of unit tests and test cases.
6. Execute projects in a fast-moving team with an Agile mindset

1. Love chatting on the phone?

2. Able to convince people to share insights with you?

3. Want to do your part to make Singapore a safe place to live in?

If your answer is "yes" to all the questions, we have the job for you!

We need a few people to join us to:

• conduct national surveys
• ask questions based on questionnaire provided
• input responses in the online system

Invite your friends or family members to apply too!

Job Descriptions

• Process and prepare daily local outgoing payments to vendor
• Update daily payment and maintain the invoice list in cash book
• Process and prepare vendor’s payment on monthly basis
• Process and update monthly staff claim in accounting systems
• Update operating expenses in accounting systems
• Update outgoing payment transaction in accounting systems
• Other duties as assigned by superior

Requirements:

• Diploma in Accounting/Finance (or equivalent)
• Minimum 1 year of experience in similar capacity.
• Proactive, good team player and able to work independently.
• Possess adequate skills in Microsoft applications such as Excel and Word.
• Able to meet a tight deadline.

The Centre for Population Health Research and Implementation (CPHRI) is a centralised platform for population health research, innovation, implementation and evaluation activities in SingHealth. CPHRI aims to seamlessly leverage data and technology to guide and support population health initiatives and accelerate the implementation of research findings in care delivery and improvement.

You will support the work of the Population-based, Unified, Learning System for Enhanced and Sustainable Health (PULSES) Centre Grant as well as other signature research programmes in the centre. You will assist the Principal Investigators in developing grant proposals and study plans. You will conduct literature reviews and systematic reviews as well as assist with study design and planning. You are required to perform data analysis and ensure the accuracy in the data interpreted.

You will be involved in the preparation of abstracts/posters/manuscripts/reports. You will oversee the process and quality of the study execution and keep track of timelines and budget. You will also lead a team of junior research staff and provide technical supervision.

Requirements

• PhD degree in Social Science, Biostatistics, Public Health, Epidemiology, Health Economics or related academic area with at least 3 years’ experience in population health research
• Experience in health economics or implementation science will be an advantage
• Track record of publications in peer-reviewed journals
• Strong quantitative or qualitative research skills
• Proficient with advanced data analytics software (eg. SPSS, STATA, SAS) or qualitative analysis software (eg. Nvivo)
• Excellent written and verbal communication skills
• Highly motivated, independent and able to work in a dynamic environment
• Ability to work independently and in a team

Work arrangements

• This role offers hybrid work arrangements, providing the flexibility of working remotely and in the office

Looking for a Student Care Teacher to manage a small class of 10 to 15 primary school students.

Duties/Responsibilities:

- To supervise school homework and test spelling.

- To facilitate lunch and tea-break for the students.

- To manage classroom discipline.

- To ensure the safety of students.

- To ensure the cleanliness of centre.

- To fetch students from 1 nearby Primary School (7 mins walk)

- Required: Minimum Diploma Level qualification.

- Preferred: With some classroom experience.

Working hours:

- For 5 Days: Mondays to Fridays

- On School Days are from 1.00pm to 6pm-7pm.

- On School Holidays are from 8.00am to 6pm-7pm.

- Able to commit for at least 12 months.

- Salary: $1800.00 - $2800.00 per month (inclusive of Employer CPF)

- No Work on Public Holidays.

** Fresh Graduates / Part-Timers / Interested applicants are welcome to apply.

- knowledge in beauty and skincare

- well versed in acupuncture points preferred

- sociable and sales oriented personality preferred

- good knowledge in company beauty products

- able to recommend sales packages and company products to customers according to their needs

- prior experience in same industry prioritised

Key Responsibilities:

1. Operational Management:
   Oversee TCM physicians within the company.
   Develop and manage staff rosters to ensure efficient resource allocation and seamless clinic operations.
   Monitor and evaluate the performance of TCM physicians and therapists, providing feedback and actionable improvement plans.
   Ensure compliance with local regulations and standards relevant to TCM practice.
2. Staff Training and Development:
   Design and implement training programs for TCM professionals, including physicians and therapists, to enhance their clinical and customer service skills.
   Conduct regular workshops and knowledge-sharing sessions to keep staff updated on the latest developments in TCM.
   Mentor new and existing team members to align with company values and professional standards.
3. Innovation and Strategic Initiatives:
   Identify and implement innovative ideas to improve clinic operations, enhance patient experience, and drive business growth.
   Collaborate with the leadership team to introduce new services, treatments, or technologies in alignment with market trends and company goals.
   Develop strategies to improve operational efficiency and patient satisfaction.
4. Performance and Reporting:
   Track and analyze key performance indicators (KPIs) related to clinic operations and staff performance.
   Prepare and present regular operational reports to the leadership team.
   Recommend and execute improvements based on performance data and feedback.
5. Stakeholder Collaboration:
   Work closely with the marketing team to promote new services and initiatives.
   Partner with the HR department for recruitment, onboarding, and employee engagement activities.
   Build strong relationships with external partners and vendors to support clinic needs.

Qualifications:

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field; additional certification in TCM is an advantage.
• Proven experience in operations management, preferably within the healthcare or wellness industry.
• Strong understanding of Traditional Chinese Medicine practices and principles.
• Excellent leadership, communication, and organizational skills.
• Ability to think strategically and implement innovative ideas.
• Proficient in using operational tools and software to manage schedules, performance, and reporting.
• Familiarity with local regulations governing TCM practice in Singapore.

Job Highlights

l Attractive Salary Package

l Challenging and Exciting role

l Good career advancement

About Us
We are a Group of companies with a diverse range of business portfolios, looking for committed talents to fill in senior roles within the organization for its real estate business.

Manager, Property Management

Job Responsibilities

· Manage and maintain the properties own by the Group, ensuring that the properties are kept at its best condition.

· Responsible for the leasing of properties, ensuring 100% occupancy at all times within reasonable means.

· Follow all SOPs diligently and recommend improvements from time to time to achieve operational excellence.

· Assist to explore opportunities in real estate locally and overseas.

Job Requirements

· Minimum 5 years of working experience (non-related experiences also considered)

· Strong verbal and written communication skills.

· Able to negotiate well, meticulous on all paperwork and being responsive to all matters that requires attention.

· Hard working, committed to work and being able to work beyond working hours to resolve all matters that arises.

· Excellent follow up skills to ensure all tasks are completed timely and in accordance to plan.

· Able to work under fast-pace and stressful environment.

We are seeking an experienced office manager in an architectural firm, responsible for the daily operations of the office, ensuring that it runs smoothly, efficiently, and effectively.

Key Responsibilities:

1. Office Administration & Operations

• Assist in all aspects of administrative duties such as data entry, and preparation of documents and letters (e.g. fee proposals, tender documents, form filling, membership renewals, and others).
• Oversee day-to-day operations, including attending to incoming calls, walk-in clients, and visitors.
• Managing office supplies, equipment, and maintenance.
• Coordinating with employees, management, and external parties.
• Resolving administrative issues, conflicts, and concerns.
• Implementing process improvements, increasing productivity and efficiency.

2. Human Resources Support

• Assist with onboarding new employees and maintaining employee records.
• Coordinate employee training and leave application.
• Assist with any employee relations and inquiries.

Job Requirements:

1. Strong Communication: Verbal and written communication skills.

2. Leadership: Ability to motivate and guide staff.

3. Organizational: Excellent planning, coordination, and time management skills.

4. Problem-Solving: Analytical and creative problem-solving skills.

5. Adaptability: Ability to adapt to changing priorities and deadlines.

6. Technical: Proficiency in office software, such as Microsoft Office.

Singaporean or PR only

Education and Experience:

1. Education: Bachelor's degree in Business Administration, Management, or related field preferred

2. Experience: 2-5 years of experience in a similar role is preferred, such as Office Manager, Administrative Assistant, or in a related field.

Job Description & Requirements

• To lead, execute and manage daily operations to achieve daily / monthly targets.
• Building and maintaining relationships with guests.
• Attend and resolve guest feedbacks or complaints.
• Ensure duty roster is efficiently planned according to operations requirement and manpower budget.
• Keep track of sales performance by identifying and analyzing the sales numbers.
• Lead and motivate staff in achieving sales targets.
• Enforcement of hygiene regulations and upkeep of the restaurant cleanliness.
• Conduct regular training for staff.

Creative Manager

About the role

At SEVENTY2, we believe in creating immersive, unforgettable experiences. As our Creative Manager, you will be the visionary behind every event’s aesthetic and experiential design. You will be leading a talented team of creatives, setting the bar for innovation, and driving the artistic direction that aligns with SEVENTY2's mission to inspire and engage. This is a unique opportunity to shape high-profile events and create moments that captivate audiences.

Responsibilities

· Creative Vision & Strategy: Lead the creative direction for all events, ensuring that each project has a distinct and cohesive concept. You will define the visual storytelling elements that set SEVENTY2’s events apart, transforming client briefs into impactful designs that resonate.

· Cross-Functional Collaboration: Work closely with the events, design, and sales teams to ensure creative concepts align with strategic goals. Participate in brainstorming sessions and guide teams in translating brand messages into unforgettable event experiences. Foster a collaborative environment that encourages experimentation, while delivering high-caliber work that pushes creative boundaries.

· Project Management: Oversee all creative projects, from initial concept to execution, managing timelines, resources, and budgets effectively. Ensure that all deliverables are on-brand, meet quality standards, and are delivered on time.

· Client Engagement: Collaborate with clients to understand their brand, vision, and expectations. Present creative concepts and proposals confidently, adapting ideas as needed to align with client feedback and preferences.

· Trend Analysis & Innovation: Stay on top of industry trends, emerging technologies, and design innovations. Champion fresh ideas and bring them to life in ways that make a lasting impact on attendees and clients alike.

Administrative Manager Responsibilities:

• Supervising the day-to-day operations of the administrative department and staff members.
• Hiring, training, and evaluating employees and taking corrective action when necessary.
• Developing, reviewing, and improving administrative systems, policies, and procedures.
• Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained.
• Working with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses.
• Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.
• Collecting, organizing, and storing information using computers and filing systems.
• Overseeing special projects and tracking progress towards company goals.
• Building and expanding on skills by engaging in educational opportunities.

Administrative Manager Requirements:

• Bachelor’s degree in business administration, management, or a related field.
• Experience in a related field, such as management or financial reporting, preferred.
• Exceptional leadership and time, task, and resource management skills.
• Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.
• Proficiency with computers, especially MS Office.
• Ability to plan for and keep track of multiple projects and deadlines.
• Familiarity with budget planning and enforcement, human resources, and customer service procedures.
• Willingness to continue building skills through educational opportunities.

- responsible for sourcing of clientele base

- in charge of outlet daily operations

- collection of daily sales takings

- updating the POS system records for sales reporting

- independent and motivated individual

- time management skills

- experience in managing the whole shop outlet

- rostering of daily staff for operations

Job Responsibilities:

• Maintain and strengthen relationships with existing clients and suppliers across various categories.
• Identify and explore new business opportunities.
• Initiate sales activities, strategies, and sales plans required to build brand visibility and achieve sales target.
• Prepare sales presentations and other sales tools.
• Maintain contacts with clients, and provide feedback.
• Negotiate contracts with clients, ensuring favourable terms for both parties.
• Coordinate with sales and other teams to ensure smooth operations.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Perform any other ad-hoc tasks as assigned by management.

Job Requirements:

• At least 2 years of sales experience.
• Excellent communication skills in both written and verbal English and Mandarin(to liaise with Mandarin-speaking associates)
• Able to work under pressure with a positive, flexible attitude.
• Able to lead and motivate a sales team and implement measures to retain a great team.
• Dedicated to providing great customer service.

Advertisement and Recruitment:

• Post job advertisements across platforms such as FastJob, Facebook, Telegram, and WhatsApp Channels.
• Address staff inquiries regarding age requirements, grooming standards, payment rates, and other relevant matters.
• Conduct staff briefings on guidelines and expectations.
• Oversee registration processes and manage daily recruitment tasks.
• Facilitate job bookings and handle job cancellations.
• Prepare and distribute payment vouchers; manage staff payouts.
• Stay updated on recruitment trends and gather staff feedback for continuous improvement.
• Build and maintain positive relationships with staff.

Client and Staff Coordination:

• Review and respond to clients’ staffing requests promptly.
• Input and verify staff requisitions for accurate scheduling.
• Collaborate with the team to fulfill staffing requirements.
• Provide on-site support, including grooming kits and issue resolution.
• Maintain strong client relationships and ensure satisfaction.
• Collect and process client timesheets accurately.
• Analyze competitor and client information to provide industry insights.
• Share industry insights with the team to inform strategies.
• Ensure smooth staffing operations through effective collaboration.

Requirements:

• Diploma in Human Resources, Business Administration, or a related field.
• Proven experience in full-cycle recruitment and client coordination.
• Strong interpersonal and communication skills.
• Proficiency in using recruitment platforms and social media channels.
• Excellent organizational and multitasking abilities.
• Ability to analyze data and provide actionable insights.
• Knowledge of employment laws and regulations.
• Ability to work collaboratively in a team environment.

Job Descriptions:

• Works closely with the Retail Director, Commercial Team, HRBP and
• Operation Team
• Recruiting, training, supervising and appraising staff
• Monitoring inventory levels
• Managing budgets
• Dealing with customer queries and complaints
• Maximizing profitability and setting/meeting sales targets, including motivating staff to do so

Drive Sales

• Lead by example in customer service, greet customer and give
• assistance and make sure standards are followed to reflect a strong
• image for our brands and company.
• Reviews and analyses sales figures to identify opportunities to develop
• and drive sales performance at department and BU level.
• Challenges the team to improve performance compared to business and shape of chain using relevant retail metrics.
• Engages with relevant department colleagues to enlist support for local
• opportunities that deliver sales growth for the store.
• Analyses and demonstrates an understanding of the competition and
• identifies opportunities to exploit at store level.
• Demonstrates an understanding of the customer and challenges their
• team to drive conversion, average basket, UPT and maximize sales.
• Scheduling and daily planning for store cover, based on sales
• trend/week and hours/day.

Commercial & Visual

• Delivers stores standards and implements events with impact and
• commercial focus.
• Challenges direct reports on presentation of product and ensures
• business policies and seasonal launches are delivered in line with the
• brand principal guidelines.
• Ensures VM elements highlight the merchandise throughout the store
• to create customer awareness of our different lines.
• Consistently seeks to benchmark own standards with peer stores and
• competitors and looks for ways to create an aspirational shopping
• environment for the customer keeping in line with brand principals.

Stock Management

• Ensure following SOP in all matters related to stock management like,
• shipment receiving, cycle count, transfer between stores, devo returns,
• damaged items and withdrawals from shop floor emails, etc… and to
• communicate with concerned department.
• Ensure proper cover for OPS team for better replenishment of best
• sellers on shop floor, as well communicating with Commercial and
• Merchandiser to ensure receiving of best sellers regularly.
• Regularly reviews top and bottom selling lines with direct reports to ensure store is carrying correct options to maximize sales. · Regularly reviews stock management process and stockholding areas with direct reports and operations team to identify areas of risk and initiate action.

Service Standards

• Actively demonstrates and role models service
• Doing the right thing generating excitement and commitment to service Respond to customer complaints considering that satisfying customer is a top priority.
• Listens to and actively seeks feedback from customers on service standards in their store uses the information to drive improvement
• Drives the internal assessment process for ensuring service standards are driven on a daily basis and walk and talk service at every opportunity
• Ensures that service training is an integral part of training from induction through to existing staff to ensure all employees are trained to the highest standards and are clear on the customer and business expectations.

Service Measurements

• Analyses Mystery Shop report to identify areas for improvement and implements an action plan.
• Demonstrates an understanding of store themes at BU level and challenges direct reports to drive improvement
• Regularly recognizing excellent service in store on a regular basis supported by clear communication standards

Compliance

• Ensures that the store is adequately resourced across all the areas that are touched by legal compliance have a thorough knowledge of all compliance issues across the store and that the people involved are knowledgeable and fully trained
• Ensures employees are knowledgeable and always updated on SOPs
• Implements store self-assessment audits/reviews internal audit reports and devise action plans with the wider management team ensuing that actions are delivered.

Health & Safety

• Delivers a safe and legally complaint store trading environment for customers and employees by ensuring that there is a weekly review with the Health and Safety officer to identify risks and drive an action plan
• Works to ensure any store maintenance issues are reported correctly and resolved quickly to the company standard required, escalating as appropriate
• Cleaning contractors are regularly reviewed to ensure they are delivering to brand cleaning specifications and escalate risks
• Duty Management · Ensures that all the section managers are trained and able to carry out the duty manager role/ key holder role and manage major incidents competently

Loss & Prevention

Ensure that all cashiers understand and adhere to the cash management procedures

Possess high integrity and adheres to cash and security procedures with all security log forms populated truthfully

Carry out routine checks on stockroom and shop floor and look for loose alarms

Check TGT after every stock take and take note of the items that might be due to theft. Deploy staffs on those zone areas and take precaution on those items

Be vigilant and look out for shoplifters or anything that is out of the norm

People Policies and Process

• Implements company policies and processes for managing absence, leave, addressing disciplinary issues and support the management team
• Demonstrates an understanding of the HR policies to drive improvement in employee’s behavior & outcome
• Working with HRBP to develop a robust succession plan at all levels within the store that supports the regional succession plan
• Focus on recruitment as strategic process to bring in candidates with right attitude, partner with recruitment team to have a pipeline of candidates to maintain FTE levels

Job Requirements:

Graduate Degree

Minimum experience and knowledge:

· Retail experience

· +8 years of relevant experience

Job-Specific/Technical Skills required to complete the tasks:

· Motivated and can work towards set targets and KPI's

· Experience with and passion for fashion brands

· Commercial Acumen

· Strong leadership and customer management abilities

· Excellent communication and interpersonal skills

Requirement:

• Bachelor’s degree in IT, business, finance, or equivalent.
• At least 15 years’ experience in project management in banking, financial, consulting industries with proven track record.
• Good problem solver and stay on top of the project risks and issues till closure.
• Good team player and is able to exercise formal and informal ways to lead the vertical teams in achieving the common project targets.
• Excellent presentation skills and able to confront senior stakeholders at C level.
• Passionate, diligent, and resilient individual with ability if thrive in ambiguity.
• Previous exposure to Channels & APIs including internet banking, mobile, API and H2H knowledge will be advantages.
• Good to have PMP, Prince2, Agile certification.

Education

• Bachelor's degree in computer science, engineering or similar domain
• Related professional/technical qualification will be advantageous although not mandatory

Key Domain/ Technical Skills:

• Client onboarding experience, either in product owner, manager, or T&O equivalent roles
• External API functional and technical experience, regional API rollouts.
• Performance metrics and challenges in past projects either at banks, Fintech or eCommerce org