About the job

Reporting to the Chief Financial Officer, the Business Navigation Manager helps to navigate and steer IKEA to sustained long-term profitable growth by securing and continuously evolving an effective performance measurement framework consistent across all countries, to give a complete profit and loss overview.

You will also lead and coordinate country Business Navigators to support business performance and ensure financial independence. Additionally, you will promote lean, simple, and effective ways of working and support the organization in making sound investment decisions.

Your assignment

• In cooperation with the Country Navigators, Commercial Network Organization, Data & Analytics team and functional leads to develop & implement the principles, methods, and tools to create the best view on Ikano Retail’s performance of the IKEA business line.
• Work with Finance and Business Operations manager and to secure that developed principles are properly reflected in corporate Manuals and SOPs.
• Contribute actively to the creation of a consolidated view on actual performance of Ikano Retail (IKEA BL), identify areas for improvement, business potentials with commercial and operational insights to improve the accuracy of our budgeting and forecasting.
• Support the Reporting & Consolidation Manager in the coordination and stakeholder alignment for the IKEA Budget & Forecast (incl. SA) processes by creating organisation alignment on timeline & milestones as well as on central directions/ budget assumptions (e.g. budget frame).
• To review and challenge the country managers and BN’s on their IKEA country performance for actuals, forecast and budget ensuring all required commentaries are updated to deadline.
• Lead the creation of the goal and frame letters with the Country BN’s and confirming the basis of the incentive targets for the IKEA business line.
• Working together with Country Retail and BN managers to create and follow-up of long term (3, 5 &10 Years) financial plan for Ikano Retail.
• Develop and implement principles, methods, and tools to assess for Expansion investment opportunities and projects applied consistently across Ikano Retail (IKEA BL) markets at both pre-opening and post-opening stages.
• In cooperation with the respective Country BN Managers, follow-up on completed IKEA Expansion projects performance compared to Investment Request and identify possible areas for improvements.
• Support Ikano Retail (IKEA BL) global projects with financial simulations navigating towards best possible Return on investment as well as the best experience for Customers and Co-Workers.
• Be a manager for Manpower Navigation Manager, matrix partner for Country Business Navigation Managers and to represent Ikano Retail (IKEA BL) at IKEA CBF Forecasting Forum.
• Promote the use of business cases when identifying, evaluating, and acting on business opportunities.
• To analyse and evaluate benefits, costs and investments, looking at the business from all relevant perspectives, ensuring a good return on investment and qualitative business cases taking the macroeconomic indicators into account.
• Create an environment where the IKEA culture is strong and where the diversity of our customers and co-workers is valued.

Your Role

We are looking for a highly experienced partner enablement manager to join our JAPAC team. As a partner enablement expert, you will play a key role in shaping up an ongoing enablement strategy and empower our partners to deliver long-term customer success by ensuring partner readiness to work with their clients. 

The role sits with our JAPAC Ecosystems & Shared Services team and you will be responsible for building world-class learning and certification programs to create external partner champions, increase partner-sourced sales opportunities, and improve customer outcomes.

Partner Enablement aligns with our channel business managers to enable our external partners including Distributors, Global System Integrators, Value Added Resellers, Managed Services Partners, and Cloud Service Providers.

Your Impact

• Design, develop and implement a learning strategy to ensure reseller partner onboarding and productivity, leveraging innovative solutions to deliver accelerated learning and productivity for all customer-facing functions/roles at a partner firm.

• Deliver a personalized and enhanced learning experience for partners around products, solutions and how to do business with Palo Alto Networks. Ensure partners understand who we are, what we do and our culture.

• Enable our partners to become a global community of platform evangelists sharing ideas, experiences and solving problems together.

• Develop and deliver enablement assets, tools and programs including case studies, playbooks, story campaigns, ePublications, sales applications, etc.

• Teaming with our partners, internal stakeholders, and cross-functional teams to expand course and certification offerings for our partners. 

• Collaborating with our Tech Solution Architect team to design impactful curriculum and facilitation

• Designing learning journeys for various sales, pre-sales, and post-sales partner personas

• Collaborating with marketing and partner program teams to promote partner certification offerings

• Providing subject matter expertise to internal and external stakeholders on enablement and certification best practices 

• Designing new processes to scale the delivery for ILT, VILT, and e-learning offerings

• Working with cross-functional operational and technical teams to automate learning operations for efficiency and scale

Salary: SGD 13,000 - 15,800 monthly + RSU

We are looking for a Senior Implementation/Program Manager to join our team in Singapore and play a crucial role in growing Wise Platform by delivering our highest impact partner integrations. You’ll be helping achieve our regional growth targets while working closely with our Solutions Engineering, Product, Compliance, Operational  and Sales teams to deliver projects efficiently and to a high standard.

In this role, you will be responsible for driving complex implementations with the world’s biggest banks and businesses. Across markets you will implement both new and existing solutions, overcoming blockers along the way with in-depth problem solving and strong influencing skills, leveraging strong program management experience to deliver on time, high quality integrations. You should be equally comfortable in both a business and technical context, winning trust from both executive and engineering, external and internal stakeholders. 

This role is ideal for an established professional with a track record of delivering complex programs of work in financial services, particularly in the banking and payments sectors. If you are passionate about financial technology and thrive in a fast-paced, dynamic environment, we encourage you to apply.

Your mission:

• Lead complex implementation projects for major banks and businesses, managing from kickoff to launch while ensuring on-time, high-quality delivery.
• Overcome project blockers with strong problem-solving and influencing skills, working in both business and technical contexts, and building trust with diverse stakeholders.
• Use governance expertise to manage scope, timelines, and accountability, while identifying risks, solving challenges, and ensuring regulatory compliance.
• Manage delivery risks for deals—including project, financial, compliance, and reputational—ensuring robust mitigation plans are in place.
• Build and nurture excellent relationships with partners, ensure they love the experience we offer them
• Confidently explain financial technology solutions and lead process improvements to enhance project scalability and efficiency

This role will give you the opportunity to:

• Have a significant and visible impact on the growth of Wise platform by leading payments partnerships with the world’s biggest banks and businesses.
• Help to scale the Implementation function, by leading initiatives to improve our processes. 
• Deliver new and innovative solutions, finding ways to do things that haven’t been done before.
• Travel to work with our teams and meet with prospects around the world.

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Project Manager (Responsibility Marketing)

4-months Maternity Cover

Maker Lab is excited about our latest project with our client, the world’s largest video sharing platform - on a great project to continuously drive responsible marketing across APAC. Given the growing complexity of the tech landscape, it is our duty to partner with key opinion leaders across the industry to ensure the policies and programs created not only inspire creators, audiences and users but sustain a healthy and trustworthy brand across APAC. 

As the Project Manager, you will be responsible for developing and managing essential processes and content marketing programs that will help protect the openness of the platform and strengthen the brand's reputation in the region. In this role, you’ll work cross-functionally with teams spanning Marketing, PR, and Policy to maintain APAC’s project roadmap, oversee localization timelines, manage marketing’s external claims process, and execute the region’s go-to-market strategies. You will be key in identifying process improvements, managing detailed launch calendars, leading cross-functional discussions, and building global and local stakeholder relationships. 

Role: 

• Manage web development processes and agency relationships to continue expanding the website in APAC, which allows users, creators and audiences to understand how the brand works and the policies surrounding the brand. 
• Lead localisation efforts for priority product launches and research programs by facilitating validations with the country teams, managing review timelines with the global team, and identifying opportunities to streamline ongoing workflows. 
• Develop a detailed responsibility product launch calendar for APAC in partnership with our global cross-functional team; prioritise updates to effectively allocate local resources. 
• Drive essential processes, partnering with global cross-functional teams to secure clearances to release data externally, understand policies surrounding data and publishing of data in different markets
• Support execution of campaigns across the platforms different verticals 
• Oversee quarterly budget and finance processes 
• Facilitate internal communications for the brand  (recurring newsletters), maintain team website, and lead bi-weekly syncs with global and country teams 

You:

• BA/BS degree preferred with a strong academic record
• 8+ years experience in marketing, content marketing, project management and/or program management with a digital / tech based product 
• Experience in a regional role with proven success partnering with local and global counterparts to drive results 
• Strong expertise in project management and prioritisation, keeping teams on-time and on-goal, 
• Strong understanding of key marketing processes such as product launches, etc is also key
• Ability to work on multiple projects simultaneously in a fast-paced, dynamic environment
• Excellent collaboration and communication skills, particularly in building relationships with cross-functional teams
• Acute attention to detail, with experience building and managing complex processes
• Experience managing both internal stakeholders and external partner agencies
• Exceptional problem solving skills, especially as it relates to project prioritization
• Interest in the digital media ecosystem in Asia-Pacific, with strong motivation to learn

• Exceptional verbal and written English communications and presentations skills and - ideally - fluent in another Asian language to cover projects spanning across JAPAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email. By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012. If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles!

Roles & Responsibilities

Sia Partners is looking for a Contractor to support our Risk, Regulatory & Compliance practice serving our clients as an AML/KYC Consultant. The consultant will work closely with our client’s compliance and legal teams, leading cross-functional initiatives around KYC/ AML initiatives.

Responsibilities:

• Perform the KYC for Corporate Banking
• Prepare KYC documents collection checklist and collect data from RMs and clients
• Engage with customers to collect KYC (Know Your Customer) information and documents, addressing queries while delivering excellent customer service.
• Perform identification and verification process
• Perform screening and hit escalation process
• Update the KYC data into the KYC systems
• Perform four eyes control check on the KYC profiles
• Perform quality assurance of the KYC profiles completed
• Escalate all exceptions for Compliance review
• Conduct Quality Control and Quality Assurance sampling checks.
• Analyze and resolve screening hits during client onboarding and ongoing monitoring.
• Perform background checks and conduct interviews with clients.
• Assess client businesses and conduct qualitative AML (Anti-Money Laundering) risk profiling.
• Review and resolve transaction monitoring alerts.
• Participate in system and process improvement initiatives, including User Acceptance Testing (UAT).
• Manage day-to-day stakeholder interactions, resolving issues with Compliance, Operations, and AML teams.
• Oversee customer offboarding, including internal coordination and customer notifications.

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  

Why you will love this opportunity as People projects and operation support manager at Civica

In this exciting 12 months contractual role, you'll drive the delivery of workforce solutions, ensuring smooth coordination and insightful reporting to fulfil our customers' needs while promoting a high level of employee engagement.

Overseeing a network of 300+ schools, all valued customers, you'll collaborate closely with the HRBP from our People team—truly a people-centric role! We're in search of a dynamic leader with a track record of managing large-scale projects. In this position, you'll supervise a team of 3-5 People Support Specialists and executives. This role involves direct client interaction, allowing you to play an essential part in fulfilling customer needs while making a significant impact on the schools and their libraries, ensuring they operate effectively for the benefit of the student community.

Discover more about our initiatives- Spydus Integrated Library Management System Software | Civica

What you will have to be successful in this role

• We’re looking for a friendly and relatable individual who is not only tech-savvy but also understands the power of empathy. If you thrive on challenges and enjoy thinking creatively to solve problems, while communicating effectively, we want to hear from you!
• Preferred Qualifications: Experience working with schools, overseeing large projects, and familiarity with educational environments would be a definite plus!
• Field of Focus: Educational Institutions and Libraries
• Qualification- bachelor’s degree in business or human resource with good credit in English
• Familiar with local HR practices
• Strong IT skills and proficient in MS Office is a must
• Strong stakeholder management skills

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch. We'd love to have a chat and see if you could be a great fit.  

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.   

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values:

• Grow Relentlessly: Striving to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, can we help each other succeed.
• Test | Measure | Act: Staying curious and reinventing ourselves, through innovation and experimentation.
• Focus on Impact: Creating impact through bias for action and tangible results.
• Serve with Obsession: Building win-win relationships for the long-term by having a customer obsession.

As a Credit Manager, you will be part of a team which is working to support our rapid growth at Funding Societies. Our credit team is responsible for making lending decisions. In addition to having a knack for problem-solving, it is absolutely crucial that you are willing to learn, understand and adapt to the fast paced environment.

What you will do:

Credit Assessment and Risk Analysis:

• Analyze risks, exposures, and perform due diligence for loan applicants using a proprietary platform, ensuring comprehensive risk assessment of SME clients.
• Evaluate the financial health of applicants through financial statements, market data, and industry trends, while considering macroeconomic factors that may impact the creditworthiness of the business.
• Balance credit risk and business risk by using analytical judgment to make educated and well-informed decisions on loan approvals.
• Conduct ongoing macro-economic, industry, and market analysis to understand potential impacts on the loan portfolio and provide recommendations for strengthening credit strategies.

Loan Evaluation and Decision Making:

• Evaluate, recommend, approve or reject applications based on creditworthiness, following established credit policies and standard operating procedures.
• Recommend loan/facility amounts, repayment terms based on credit risk profiles while adhering to the Company’s risk management guidelines.
• Provide risk mitigation strategies for identified risks, such as enhanced collateral or structuring of loan terms, to protect the Company from potential defaults.

Credit Risk Management and Portfolio Oversight:

• Perform data management and maintenance to ensure the accuracy, integrity, and performance of the SME credit portfolio, supporting a comprehensive risk framework.
• Develop and implement credit rating models and management processes for SME customers to ensure a robust credit rating system that reflects the borrower’s risk profile.
• Monitor and manage the SME loan portfolio on an ongoing basis, providing a forward-looking view of portfolio performance and adjusting credit strategies based on emerging trends.

Reporting and Strategic Recommendations:

• Prepare regular reports on loan portfolio performance, highlighting risk areas and making recommendations to senior management for improving credit policies.
• Take on special projects to support the company’s strategic goals, including initiatives related to credit portfolio improvement, new market penetration, and risk management.

Team Collaboration and Leadership:

• Collaborate with cross-functional teams, including financial product, operations, legal, and risk management, to streamline loan processing and support the company’s overall objectives.
• Lead and mentor junior credit analysts, ensuring consistent application of credit risk methodologies and supporting team development.

Compliance and Best Practices:

• Ensure all credit decisions are compliant with regulatory standards and internal credit policies.
• Continually refine credit scoring systems and recommend improvements to credit management processes based on industry best practices.

Scope:

• Works primarily with small and medium-sized enterprises (SMEs), providing financial analysis, risk assessment, and lending recommendations.
• Oversees loan portfolios that can range in size and complexity, requiring expertise in risk management and financial analysis.
• Plays a vital role in maintaining a balance between credit risk and business growth, ensuring both the financial health of the Company and the success of SME clients.

What we are looking for:

• Bachelor’s degree in Finance, Accountancy, Economics, or a related field.
• Professional certification (CFA, CPA, FRM) is a plus.
• Over 3 years of experience in working capital and trade underwriting, preferably focused on local SMEs in a financial institution or Fintech firm.
• 3+ years in credit risk assessment, lending, or financial analysis, with proven success in managing loan portfolios.
• Experience in creating credit rating models, policies, and procedures, with leadership potential to build processes from the ground up.
• Strong knowledge of financial statement analysis (income statements, balance sheets) and assessing creditworthiness.
• Expertise in credit risk management, loan structuring, and risk mitigation.
• Ability to analyze macroeconomic and industry data and apply it to portfolio management.
• Experience in developing credit scoring models and implementing credit policies.
• Excellent analytical and problem-solving skills for assessing and managing credit risk.
• Ability to balance credit and business risks while making sound lending decisions.
• Skilled in data-driven decision making and scenario analysis to improve credit policies.
• Independent thinker with strong writing skills and the ability to meet deadlines.
• Strong verbal and written communication for reports, presentations, and client relations.
• Effective team player who works well with internal teams and external stakeholders.
• Leadership potential to build products, credit policies, and processes from scratch.
• Capable of handling special projects aligned with the company’s strategic goals, including credit portfolio improvement and managing high-risk accounts.
• Deep understanding of credit risk, lending regulations, and banking practices.
• Familiarity with credit compliance standards and ensuring adherence to internal and external guidelines.
• Personal Attributes:
• Goal-oriented with strong work ethics, a passion for learning, and integrity in decision-making.
• Adaptable and strategic thinker who stays updated on economic trends to manage evolving risks in the SME sector.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with self-learning L&D allowances.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

The Opportunity

As a Customer Success Executive you will utilize a combination of Sales and Operations skills. In this role, you would be allocated a number of clients and you would be their main point of contact: both to train them on our platform and solutions but also upselling and looking after the project management of their studies.

The Team

The Customer Success team works closely with customers to understand their business goals and cooperate/coordinate with internal departments (Sales, Development, Product, Marketing, Finance, etc.) to ensure that we are providing superb technology, tools, products and services so our customers can achieve their goals.

 

What You Will Do

• Work with Account Management and New Business teams retaining and growing existing accounts
• Serve as day-to-day contact for assigned accounts, building trust and rapport with customers, while identifying areas of opportunity and highlighting best practices.
• Working alongside project delivery teams to ensure all projects are delivered successfully and on time
• Being an expert in the application of our product
• Perform consistently and successfully across KPI’s and measures of sales metrics, delivery/operational metrics, and customer satisfaction metrics
• Ensure customer needs are met. Providing consultative value add when they choose to deliver their research objectives via Cint.
• Ensuring projects are closed and invoiced on time
• Ensure that monthly targets are achieved including both new and existing accounts
• Train and on-board customers as needed and support their adoption of the Cint platform
• Provide feedback to product and supply teams as well as the Customer Success Director

Key Responsibilities:

• BTP(SAP Business technical platform) / Digital solutions/System integrations /eCommerce, AI Application Projects: Drive and rollout the digital solutions/projects.
• Requirement Gathering: Communicate with various business departments to collect and document requirements.
• Data Management: Assist in data collection, preprocessing, and annotation tasks, ensuring adherence to company guidelines and best practices for data handling and IT security
• Technical Implementation: Understand the system integration method (API, EDI etc). Support to design and implement the integration architecture/data structure between Cloud base system(E-commerce , middleware, external customer system) and backbone system (ERP or non-ERP system on-premises).
• Collaborative Projects: Participate in discussions, brainstorming sessions, and knowledge-sharing activities within the team. Work closely with cross-functional teams and ensuring alignment with business goals. Update and manage the project management related tool(Jira, Docupedia, TEAMS channel ,etc.)

Team Management

• Lead Wealth Management RMs in the growth, acquisition and retention of HNW clients
• Train and develop staff, monitor performance and appraise Wealth Management RMs against assigned targets
• Manage Wealth Management RMs to achieve stated sales levels by coaching and guiding them to achieve sales targets
• Jointly manage the manpower and P/L of branch service and sales operations with branch manager

Business Development

• Develop, strengthen and execute business models and strategies of Retail Banking Wealth in the Emerging Affluent, Affluent & HNW customer segments
• Participate in sales and marketing activities for affluent and high net worth clients from onshore market
• Enhance the bank’s profile in Wealth Management and grow the assigned portfolio in terms of AUM and customer base while ensuring strong customer engagement
• Assume full management responsibility of Wealth Management RMs sales productivity and ensure effective cross selling of the bank’s products and services   
• Oversee sales efforts including sales force coaching and participate in clients calls with RMs 
• Drive sales productivity (new & cross selling) of Wealth Management products
• Strong follow up skills and initiatives to ensure all time sensitive transactions are executed in a timely and accurate fashion
• Good grasp of internal processes, procedures, documentation, fees and related terms and conditions of products and services offered by bank
• Achieve balanced scorecard, service, operational and regulatory standards set by the bank

Compliance and Regulations

• Apply knowledge of relevant laws and regulations to compliance requirements in carrying wealth advisory activities for HNW clients
• Ensure sales are conducted in accordance with the internal and external regulatory requirements

Project Management

• Ad hoc project management

Key Responsibilities:

• Support the preparation and submission of MAS regulatory reports and group reports of multiple Operations units.
• Ensure the accuracy and timeliness of regulatory reports submitted to MAS as well as internal reports to Head Office.
• Investigate, remediate and review for potential data quality issues impacting regulatory reporting and participate in projects for report automation.
• Establish effective controls and support improvement initiatives in collaboration with other business/functions teams
• Keep abreast of regulatory changes and Group guidelines.
• Liaise with Compliance, IT, Finance and various stakeholders on regulatory reporting matters
• Ensure proper documentation and backup of reports.

Essential Duties and Responsibilities:

• To demonstrate and promote the company vision
• To have regular attendance and observe punctuality
• To apply GMP/GLP in all areas of responsibility, as appropriate
• To conduct routine microbiological analyses in compliance with applicable methods, protocols, SOPs, and regulatory agency guidelines in a timely manner
• To ensure all quality control procedures are in place along with identifying and reporting any quality issues
• To observe good documentation practices in all laboratory records
• To use all laboratory equipment and software appropriately and safely for assigned tasks
• To be effective in planning assigned workload on a daily basis
• To work cohesively in a team environment. Plans individual workload in coordination with team members
• To maintain a clean and safe laboratory work environment
• To conduct all laboratory activities in a safe and efficient manner
• To complete all required training courses
• To perform other duties as assigned.

Team Summary

Value Added Services (VAS) is a key growth strategy for Visa globally, aimed at diversifying Visa’s revenue with products and solutions that differentiate its network and deliver valuable solutions across other networks.

We are seeking a dynamic Senior Manager to join our newly established GTM and Commercialization team within the VAS organization. This team is dedicated to enable accelerated revenue growth in VAS for Asia Pacific by driving scalable, predictable and repeatable sales outcomes in a data driven manner. The team collaborates closely with senior leadership as well as functional teams including Generalist and Specialist sellers, VAS solution owners, Marketing, Sales Operations, etc.

The successful candidate will be based in Singapore, working closely with both Hub and market leaders.

This role is perfect for those who thrive on variety and enjoy tackling new challenges, and not seeking a routine job profile. Given the small size of our team, the role requires a high degree of flexibility and adaptability to handle different types of work. The ideal candidate would be ambitious, commercially minded, have a keen understanding of what drives business success, and possess strong interpersonal skills.

Primary responsibilities:

• Establish scalable and repeatable GTM strategies and processes that can be applied across different products and services
• Ensure that VAS products align to local/regional client needs, are clearly positioned, are appropriately priced for target Sales channels, and have an effective Sales narrative.
• Develop centralized assets and frameworks to streamline the GTM process in region, such as client and market segmentation, sales journey mapping, competitive intelligence, penetration and whitespace analyses, etc.
• Partner with solution and sales enablement teams to drive activation of global sales plays in region
• Partner with VAS leadership to identify opportunities to accelerate revenue across VAS functions and establish a streamlined GTM implementation framework to capture these opportunities efficiently.
• Assess feasibility of VAS solutions for rollout into Asia Pacific markets and provide regional and global colleagues with local market requirements and customizations that will influence VAS expansion strategies.
• Streamline VAS pricing strategy and execution in the region by steering the development of pricing principles, creating and maintaining pricing roadmaps, as well as systematic approaches to evaluate client impact.
• Collaborate with cross-functional teams in region and global to ensure alignment and consistency in GTM strategies.
• Contribute to other VAS strategic initiatives as needed, acting as a subject matter expert on VAS capabilities as well as strategic vision.
• Work closely with the team leader to support the development and implementation of commercial strategies for VAS products.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Commercial Leadership

• Drive business growth by implementing strategic plans that foster long-term client relationships and revenue expansion.
• Develop and execute strategies to achieve 20%+ (or as agreed) revenue growth within the client portfolio.

Pipeline and Strategy Management

• Actively manage and develop a pipeline within accounts, aligned to a go-to-market strategy in collaboration with a Business Development Manager (BDM).
• Leverage business acumen to identify and capitalize on untapped growth opportunities within clients.

Client Engagement

• Dedicate over 50% of time to cultivating new business and relationships within clients, actively participating in promotional activities.
• Proactively leverage professional networks to generate new opportunities with existing clients.
• Build personal brand and relationships with senior stakeholders (C-level across business, tech, sales, marketing) within the client portfolio.
• Spend significant time face-to-face with clients, ensuring strong engagement and understanding of their needs.

Financial Management

• Accountable for revenue and profit forecasts and delivery.
• Delegate delivery responsibilities to relevant Delivery Managers (DMs) while maintaining oversight.
• For mature accounts, iteratively explore replacement pipelines to mitigate ramp-downs.
• Ensure accurate financial forecasts, projections, and adjustments.
• Manage and mitigate risks effectively, including succession planning.
• Own P&L and meet agreed financial targets (budgets, order book, revenue, margin, and other metrics).

Strategic Planning and Execution

• Ensure robust account growth planning (leveraging Client Growth Model / CGM) aligned with client business needs, including strategies for significant renewals.
• Drive continuous improvement and innovation in solutions, commercials, and positioning within the portfolio.
• Focus on building industry expertise and credentials to enhance client engagement and service delivery.

Operational Excellence

• Ensure compliance with governance, business rules, and regulatory standards.
• Embed critical initiatives and processes within the client portfolio to achieve strategic objectives.
• Foster a culture of high performance and continuous improvement within the team.

We are seeking an experienced and highly motivated Healthcare Quality Manager to join our dynamic team to oversee and enhance the quality standards across our clinical and operational processes. This role offers a unique opportunity to work closely directly with the CEO and top-level management and contribute to the company's strategic vision within the healthcare industry. This role will be responsible for ensuring compliance with healthcare regulations, improving patient care outcomes, and optimising operational efficiency. The ideal candidate will bring a strong background in healthcare quality management, a passion for continuous improvement, and the ability to drive initiatives that ensure the highest standards of care.

• Develop, implement, and maintain quality assurance programs tailored to the clinical and hospital environment.
• Collaborate with clinical teams, operational managers, and leadership to identify areas for improvement and implement evidence-based solutions.
• Conduct thorough audits, inspections, and evaluations to ensure clinical processes adhere to regulatory standards (e.g., Joint Commission, CMS).
• Analyse clinical data and operational metrics for trends and performance anomalies, driving quality improvements in patient safety and care outcomes.
• Ensure the quality and efficiency of clinical operations, working closely with relevant teams to align with industry standards and patient care goals.
• Provide detailed reports and direct feedback to executive leadership regarding quality metrics and clinical outcomes.
• Oversee and audit clinical and operational quality, ensuring that all procedures meet healthcare regulations, standards, and internal policies.
• Develop, implement, and monitor quality assurance and improvement plans across all departments.
• Ensure compliance with all regulatory bodies (e.g., JCI, Ministry of Health) and maintain up-to-date knowledge of relevant regulations.
• Lead the organisation in accreditation and certification processes, including preparation and follow-up on assessments.
• Collect, analyse, and present quality performance data, providing actionable insights to drive continuous improvement.
• Implement and track key quality performance indicators (KPIs) for both clinical outcomes and operational efficiency.
• Facilitate training programs to ensure staff understand and adhere to quality standards and best practices.
• Foster a culture of safety, quality, and compliance throughout the organisation.
• Conduct regular internal audits to monitor compliance with internal and external standards and recommend corrective actions where needed.
• Stay updated on industry trends and best practices in healthcare quality management to continuously refine and improve processes.

• A minimum of 6 years of proven experience in clinical operations and quality management, or similar role in the healthcare sector.

• Strong knowledge of QA methodologies, tools, and regulatory standards applicable to healthcare.
• Experience designing, implementing, and managing quality assurance programs in compliance with healthcare regulations.
• Excellent communication skills with the ability to work collaboratively with healthcare professionals and influence decisions at a senior management level.
• Strong analytical skills with a focus on data-driven decision making in clinical operations.
• Familiarity with regulatory bodies such as the Joint Commission, CMS, and other healthcare compliance standards.
• In-depth knowledge of healthcare regulations, quality standards, and accreditation processes.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable recommendations.
• Excellent interpersonal and communication skills, with the ability to work collaboratively across teams.
• Certification in Healthcare Quality (e.g., CPHQ, Lean Six Sigma, or equivalent) is preferred.
• Strong project management skills with the ability to lead initiatives from conception to completion.
• Familiarity with quality improvement methodologies (e.g., Plan-Do-Study-Act, Lean, Six Sigma).

• Work in a diverse environment with people from over 10 countries
• A generous leave policy
• Work flexibility
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun