Operation Hour Staggered 8.5hr Shift – Between 7.30am to 7.30pm (SGT)

• All deliverables and correspondence be written in readily comprehensible English Language.

• The Service Desk representatives shall be proficient in written and spoken English to provide instructions, offer advisory services, training and any other submissions as required.

Pre-requisites

• Familiar with Service Desk day to day Operation. This requirement does not include those with Customer Service Experience in a non-technical call center environment.

• To have a minimum of 3-year end-user support experience, desktop, or technical service desk. Minimally 3-year experience in leading a Service Desk team of at least 15 agents.

• To have the in-depth technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.

• Experience in Situational Management to provide Ad-hoc instructions to the team.

• Experience in Gap Analysis, Productivity, Call Statistic, and Incident Trending.

• Experience in managing Complaints, identify training needs and coaching SD agents.

• Experience in Service Level Agreement (SLA) Reports, identify Service Improvement Opportunities and recommend Action plan.

SECTION A: POSITION SUMMARY

Manage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to.

SECTION B: KEY RESPONSIBILITIES AND RESULTS

1. Manage and lead the Service Desk and staffs to provide 1st level technical support.

2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.

3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.

4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.

5. Take overall responsibility for incident management and request fulfilment (if any).

6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.

7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.

8. Allocate more complex calls and emails to the relevant IT Support member.

9. Arrange for external technical support where problems cannot be resolved within L1

10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.

11. Provide Domain Briefing/ Training to new joiners.

12 Able to front Service Desk to stakeholders for clarification and enquiries.

Responsibilities:

• Receive, process, generate, compile and monitor invoice payment on a daily/weekly/monthly basis in line with established payment cycles and client requirements
• Retrieve finance data with competency to review and analyze the data, reporting to line manager.
• Manage vendor, staff salary and ad-hoc spending
• Monitoring of Business health in an overall manner and report to line manager on a weekly basis or if required.
• Generate financial summaries for inclusion in monthly report following company Template
• Reporting and administrative support
• Ah-hoc works and company platform (similar to SAP) for billing purpose as assigned
• Liaise with Indian Team for meeting.
• Taking the lead of the Finance related manner and proposed method and solution for cost saving and related methodology.

Requirements:

• Min Diploma in related field.
• 2-3 years of Finance related experience.
• Willing to work in different time zone with India Team.
• Knowledge on MS Office.

EA Personnel Name: Jackie Ng
EA Personnel No: R22109024
EA License No: 95C5411

Responsibilities

· Accomplish Backend Sales and Booking Budgets set by BU

· Manage the Sales and Booking forecast accurately and to align with BU

· Analyze and map out Customers' Tester platforms against Devices Type and EndApplication

· Provide an update on major customers' Tester platforms against Devices Type and End Application upon investigated.

· Understand customers' business direction and industry market trend via testers' install map and investment plan.

· Explore what types of future Devices customers will be focusing on for the next3 years

· Generate monthly progression reports and review with BU

· Progressively increase Backend Business (Cellcia, Prober) MS through New Devices, Penetration or Development and Legacy Replacement

· Create Strategy to counter New Devices customers in their next business expansion

· Create New Business Strategy to attract customers on 'Legacy Tool Replacement' promotion

· Conduct Monthly review meeting between BU and Region to align goals according to GT35 goal and realize business plan

· Increase New or Sustainable Business for Backend Customers by potentially raising ASP and MPR with according to GT35 goal

· Create and drive upgraded strategy and tactics to increase ASP or Profit (MPR)in the next business expansion

· Conduct Monthly review meeting between BU and Region to align GT35 goal and realize business plan

· Strengthening Operational Readiness

· Provide timely update with respects to BEOL information in terms of market situation, customers' FCST, VOC and issues via CALL reports to BU/Region

Requirements

· Degree in Electrical/Electronic/Mechanical/Mechatronics Engineering or its equivalent

· A meticulous, organized and resourceful team player

· A highly motivated individual who works independently with little supervision.

To find out more about this opportunity, please contact Lionel Liew at [email protected].

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793| EA Personnel: Lionel Liew | Registration No: R1330693

As the Senior Channel Sales / Business Development Manager (CCTV), you will be responsible for driving the sales of VIGI CCTV product range through the company's channel partners islandwide of Singapore and drive growth and expand our market presence in the CCTV sector.

Job Descriptions:

• Develop, execute and implement strategic business development plans and campaign to achieve sales targets and expand our customer base in the VIGI CCTV market.
• Cultivate, manage and maintain new and existing relationships with clients and key channel partners to drive sales of VIGI CCTV products and ensure high levels of customer satisfaction and retention.
• Develop and implement sales strategies and campaigns to achieve revenue and growth targets
• Identify new channel opportunities through market research, networking and secure new partnerships to expand the distribution network
• Monitor market trends and competitor activities to identify new product and service opportunities
• Collaborate cross-functionally with marketing, product, and technical teams to support the go-to-market strategy
• Analyse sales data and provide insightful reporting to the business
• Collaborate with the marketing team to create targeted campaigns that promote our CCTV solutions
• Conduct presentations and product demonstrations to prospective clients, showcasing the benefits and features of our offerings
• Attend industry events, trade shows, and conferences to represent the company and network with potential clients.

Job Requirements:

• Min. 2 years of experience in channel sales or business development, preferably in the CCTV or security technology industry
• Proven track record of building and maintaining successful channel partnerships, business development, exceptional communication skills
• Deep technical understanding of CCTV systems, security technology, systems and solutions
• Excellent communication, presentation and negotiation skills
• Ability to work independently and as part of a team to achieve sales targets
• Good analytical and problem-solving skills
• Ability to communicate Mandarin effectively as the incumbent requires to liaise with Chinese-speaking stakeholders/counterparts for work or project related matters

What you'll do:

In this role as an IT Support Specialist (Contract), you will be key in ensuring the smooth operation of IT systems within the organization. You will be responsible for managing Service Management ticket queues, troubleshooting hardware, software, and networking issues, and supporting various project initiatives. You will also assist with asset management, employee onboarding, and documentation creation, and help track and report on performance metrics to meet key project deadlines. Sensitivity and discretion will be necessary to handle confidential and sensitive information.

• Manage Service Management ticket queues based on priority
• Provide troubleshooting support for incidents and requests involving hardware, software, or networking
• Support or lead IT projects and initiatives
• Assist with asset management to ensure accuracy of the Asset Inventory Database
• Help with onboarding new employees by preparing IT equipment
• Create documentation, including policies, processes, training materials, and knowledge base articles
• Understand and report on performance metrics
• Manage project assignments to stay on track for critical goals

What you bring:

The ideal candidate for this role of an IT Support Specialist (Contract) has at least two years of experience in IT support and customer service roles within a mid to large-sized organization. You will have proven experience troubleshooting and providing technical support across various platforms, including both Windows and Apple operating systems. Your strong technical background will allow you to manage the lifecycle of IT equipment and execute tasks to completion. You are a team player with excellent customer service skills, able to work independently while following ITIL principles.

• Minimum 2 years' experience in IT support and customer service
• At least 2+ years' experience in a service and support technical role (700+ user environment)
• Strong customer service skills with the ability to work with a diverse range of individuals
• High proficiency in Windows and Apple operating systems, platform software, and hardware
• Strong technical skills with the ability to complete projects independently
• Experience managing the full lifecycle of IT equipment and systems
• Strong teamwork and the ability to work unsupervised
• Understanding of ITIL principles

What sets this company apart:

Our client is a global leader in life sciences, focused on delivering innovative solutions to advance human health. They emphasize collaboration, swift solution delivery, and maintaining the highest quality standards in their work.

What's next:

Ready to unlock your potential? Apply today!

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: Bhargava Aviral R23112008

KPMG in Singapore is part of a global organization of independent professional services firms providing Audit, Tax and Advisory services. We operate in 143 countries and territories with more than 273,000 partners and employees working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients.

Job Description

The successful candidate will have the following responsibilities:

• Managing audit engagements which include initial engagement planning, analysis of controls and processes, preparation and review of audit documentations and management letters and reports and monitoring of engagement progress against budget and timeline
• Developing and maintaining long-term client relationship and identifying business development opportunities
• Coaching and developing team members to achieve technical competencies and efficient performance

The ideal candidate should have:

• A recognised degree in Accountancy and professional accounting qualifications such as ACA, ACCA, CPA Australia or equivalent
• External audit experience of minimum 10 years or more in a mid-tier or large accounting firm
• Experience in handling a portfolio of listed clients in a medium to large professional services firm
• A good understanding of pertinent business and risk management issues and familiarity with the regulatory and reporting environment
• Strong working knowledge of PCAOB standards, IFRS, US GAAP and SOX-404 is greatly advantageous
• Excellent communications skills, strong analytical skills and excellent business acumen

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Team Introduction

The User Growth (UG) team is responsible for the growth of TikTok's international short video products. We help develop customized growth strategies for the products and utilize various marketing, product, and data analysis techniques to achieve business growth goals. The UG team maintains and optimizes a range of product growth strategies, such as paid advertising and organic user acquisition, and skillfully applies them to various businesses to drive growth. Additionally, when new growth opportunities are identified, we create new solutions to help businesses achieve breakthroughs. By joining the UG team, you will be responsible for the growth of products with billions of users and gain hands-on experience in cutting-edge growth practices.

Job Description

- Responsible for developing growth strategy and media KPIs around user retention, target audience, and channel mix

- Execute quantitative analyses of data that translates into actionable insights for growth team as a whole

- Manage segments of larger corporate initiatives both on an on-going and ad-hoc basis while collaborating with XFN teams and stakeholders

- Analyze and deliver key insights on competitive landscape of mobile industry

- Develop and own dashboards to monitor overall marketing channel performance

- Explore channels for new growth marketing opportunities, including both performance channels and other possibilities

- Formulate new business models and make strategic recommendations on how to best optimize existing opportunities

- Work in conjunction with the in-house production team to drive creative development and execution

- Advise on best retargeting and reengagement strategy focused on churned users

- Closely collaborate with cross-functional and international teams across Content & Programming, Product & Engineering, Brand, and Data Analytics to develop new growth opportunities

Minimum Qualifications

- 5+ years of strategic planning, management consulting, or investment banking experience

- Experience performing research and in-depth data analysis to develop business strategy

- BA/BS degree

- Experience in building the go-to-market strategy for a fast growing mobile application or product

Preferred Qualifications

- Experience in building marketing campaigns for user acquisition and brand awareness objectives

- Ability to multi-task, manage multiple projects simultaneously, and promptly change priorities based on business needs

- Strong understanding of international market trends

- Passionate about social media and short video products

- Experience working with international partners in different time zones

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Innova Bio-Medical Pte Ltd is a Singapore-based subsidiary of Innova Medical Group, Inc., under Pasaca Capital, Inc, USA. Innova specializes in diagnostic medical devices and services designed to improve global health outcomes. The company focuses on screening, testing and diagnostics for various health conditions, including infectious diseases such as COVID-19. With its headquarters in Pasadena, CA, Innova has successfully delivered millions of COVID-19 test kits to England and continues to expand its presence globally.

Role Description

This is a full-time hybrid role. The Assistant Sales Manager will be responsible for managing day-to-day sales operations, building and maintaining client relationships, and achieving sales targets for the company’s portfolio of diagnostic medical devices. This role provides the flexibility for some remote work while being primarily based in Singapore.

Key Responsibilities

1. Develop and implement sales strategies to achieve business objectives.
2. Identify and engage potential clients and distributors in target markets.
3. Manage a portfolio of accounts and maintain strong client relationships.
4. Provide after-sales support to ensure high customer satisfaction.
5. Monitor sales performance and prepare regular reports for management.
6. Collaborate with internal teams (Marketing, Operations, Regulatory) to support client needs and ensure timely product delivery.
7. Stay updated on market trends, competitor activities, and healthcare industry developments.

Requirements

1. A Bachelor's degree in Business, Marketing, Healthcare or a related field is required
2. Minimum 3-5 years of experience in the healthcare industry, preferably in medical device sales
3. Proven experience in Sales Management, Client Relationship Management, and achieving Sales Targets.
4. Strong communication, negotiation, and interpersonal skills.
5. Ability to work independently and collaboratively in a fast-paced environment.
6. Knowledge of diagnostic medical devices and their applications in healthcare.

Logistics Manager responsibilities include:

responsible for the overall supply chain management.

organizing and monitoring storage and distribution of goods.

Strategically plan and manage logistics, warehouse, transportation and customer services

Direct, optimize and coordinate full order cycle

Liaise and negotiate with suppliers, manufacturers, retailers and consumers

Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency

Arrange warehouse, catalog goods, plan routes and process shipments

Resolve any arising problems or complaints

Supervise, coach and train warehouse workforce

Meet cost, productivity, accuracy and timeliness targets

Maintain metrics and analyze data to assess performance and implement improvements

Comply with laws, regulations and ISO requirements

Requirements and skills

Proven working experience as a Logistics Manager

Record of successful distribution and logistics management

Demonstrable ability to lead and manage staff

Proficient in standard logistics software

Excellent analytical, problem solving and organisational skills

Ability to work independently and handle multiple projects

BS in Business Administration, Logistics or Supply Chain

• Location: CBD
• Salary: $6000 - $7500
• Comfortable with start up environment

Responsibilities:

Digitalization Solution Planning:

• Develop comprehensive design proposals and system plans tailored to the specific needs of each operational unit.
• Collaborate closely with stakeholders to identify requirements and design effective solutions that align with organizational goals.

User Requirement Analysis:

• Evaluate digitalization projects and clarify user requirements through in-depth analysis and collaboration with users and IT project teams. Ensure that solutions meet user needs and enhance operational efficiency.

Progress Tracking:

• Monitor project progress at various stages, ensuring timelines are met and milestones achieved.
• Control team progress and overall process efficiency to drive successful project outcomes.

Cross-Departmental Coordination:

• Coordinate project operations across departments, fostering collaboration and synergy among diverse teams.
• Assess actual resource allocations and optimize resource utilization for project success.

Risk Management:

• Identify potential risks and issues affecting project delivery.
• Implement quality control measures and propose mitigation plans and solutions to address challenges proactively, ensuring project success and minimizing disruptions.

Communication and Documentation:

• Prepare presentations and documents for project progress reports and relevant meetings.
• Communicate project updates, milestones, and outcomes effectively to stakeholders, fostering transparency and alignment.

Requirements:

• Bachelor's degree in Business Administration, Information Technology, or related field.
• 5+ years of experience in project management, preferably in digitalization or system implementation projects.
• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Excellent communication and interpersonal skills.

HOW TO APPLY:

Interested applicants, please submit your updated resume in PDF/MS Word format to [email protected]

Please state your availability, current & expected salaries for processing purpose.

All applications will be treated in the strictest confidence.

We regret that only shortlisted candidates will be notified.

Tay Bi Hui Avery

Reg no: R23112677

EPS Consultants

95C5630

Job title: Regional Account Manager

Reporting into: Head of International Sales

About the Company

DCD is a unique marketing services company – DCD has been publishing content and running events exclusively for the data center industry since 1998. They are regarded as a trusted source of information for over 8 million site visitors and 385,000 opt-in data center professionals around the world who regularly interact with the platform.

The Role:

As Regional Account Manager you will be responsible for delivering substantial revenues, selling integrated and multi-channel sponsorship packages to new and existing clients across the Middle East and APAC.

You will be responsible not only for offering tailored integrated solutions to our existing customer base, but also to map and grow those accounts by region, segments and/or product lines.

You will be expected to sell across our digital and F2F product suite. Including the leading live events series (F2F) which attracts over 10,000+ delegates a year, as well as a leading suite of digital marketing products.

Responsibilities:

• Create a sales plan for the designated sales territory
• Your key focus will be within the Middle East and APAC regions, however you may also be asked to look after global accounts and collaborate with sales teams in other geographies to ensure we provide the best solution
• Generate sales through development and maintenance of tactical and strategic relationships with clients
• Understanding your client’s explicit business needs and requirements in a fast-moving market is essential to the role, and therefore you will need to keep up to date with industry news and trends and apply your consultative sales skills to ensure we offer the most suitable solutions to each client
• Provide a high level of customer service at all times, ensure you are in regular communication with your clients by having bi-weekly or monthly campaign calls in collaboration with the client success team
• Have weekly catch ups with the client success team to track progress of your clients’ campaigns
• Write great proposals, using the available DCD sales resources and the information gathered through client research and interaction
• Ensure all leads and contacts are followed up in a timely and professional manner.
• Carry out effective research and preparation for your calls and meetings – use the knowledge of our industry experts within Conference Production and Editorial teams when required
• Log accurately all activity on Salesforce
• Meet your sales targets and work in line with the KPIs
• Support and work in collaboration with the Account Managers, Customer Success, Marketing, Conference Production, Channel Managers, Finance and Operations teams
• Develop your data center industry knowledge to better support your client base
• Attend industry and company events when required

Skills, experience and personal attributes:

• A minimum of 3-5+ years sponsorship sales experience from events and media background
• Ability to sell multi-channel/integrated campaigns
• A consultative sales process in handling complex briefs, responding with considered and creative solutions. Proficiency in SPIN Selling or 'GROW' sales method/process would be preferable.
• High standard of interpersonal skills, professional confidence and tenacity
• Good organisational and time management skills: essential to handle the workload of managing multiple complex accounts
• Strong sense of customer service and client management
• Excellent communication skills; ability to communicate technical information to all audiences
• Demonstrable proficiency in proposal writing, handling multiple stakeholder meetings, running presentations and objection handling
• Proficient with Google Suite preferable but not essential, and ideally Salesforce
• University educated or equivalent
• Able to travel to designated events and business travel globally

Interested? Please click apply now or you may email to our consultant, Laura Denholm directly at [email protected] today!

EA License No.: R22108421

Agency License No.: 11C4388

• Responsible for managing emails and telephone inquiries regarding Practising Certificate (PC) renewals and Continuing Professional Education (CPE) claims
• Assisting in the processing of applications, generating reports to monitor PC renewals, and sending reminders for PC renewals and Stop Practice letters for non-renewal.
• Additional tasks as assigned by the supervisor.

Job Requirements:

• Diploma or Degree in any discipline with experience in admin/processing work
• Able to articulate well in writing and meticulous with attention to details
• Possesses good interpersonal and communication skills
• Able to work independently as well as in a team
• IT savvy and proficient in Microsoft Office applications

Location : Novena

Salary : S$2,300.00 – S$3200.00

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be contacted.

Interested candidates, please forward your resume to [email protected]

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries

Your New Role:

Align IT needs with the strategic directions of the enterprise.

Allocate budget and resources accordingly by taking into consideration business impact

of the information security risks.

Analyse various internal and external information security risk reporting sources.

Contribute to the development of a strategy plan.

Determine appropriate IT strategies and solutions.

Develop a budget.

Develop business cases that support information security programme investments.

Disseminate organisation's IT security goals and objectives to business units and senior

management.

Evaluate IT security goals and objectives against the benchmarks.

Evaluate existing IT environment against organisation's IT strategic directions.

Formulate information security goals and objectives.

Identify and implement business innovation.

Identify controls and solutions to address/mitigate risks.

Implement change management process.

Manage overall information security risk.

Maximise business value of IT investments.

Obtain management support for information security programme investments highlighted

in the endorsed business cases.

Select new technology models for business.

Translate solutions into information security programmes.

What you'll get in return
This is an exciting opportunity to join a global company. You will be part of a dynamic team and you will be remunerated at market competitive rates.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Referrals are welcome.

EA Reg Number: R21103035

EA License Number: 07C3924 | Company Registration No: 200609504D

The Network engineer is responsible for managing day-to-day support of an organization’s information technology activities, meeting customer’s requirements and Service Level Agreements.
He/she is also responsible for the operational tasks for teams under his/her charge, ensuring that network, services, infrastructure and scope assigned, can work reliably and securely.
Lead teams that develop and implement networks and servers, respond to user/help desk requests, and monitor network stability and performance.

The activities may include but not limited to:

• conduct BAU activities, health checks, conduct infrastructure monitoring, handle customer queries, investigate incidents reported, resolve the incidents, apply fixes, and to ensure that incidents reported are tracked and resolved till closure
• provides leadership and accountability to the teams managed
• to train and guide junior team members
• The Network Engineer directly supports end users by handling escalations, resolving user issues, and monitoring the performance of business-critical systems to prevent delays and outages and quickly resolve ongoing issues

Technical Requirement:

• Minimum 5 yeras experience in IT Network Infrastructure
• Experienced in network/security administration in enterprise DC and Public Environment
• Experiences in supporting firewall /network product such as Cisco, Palo Alto, Meraki and Check Point
• Experienced in troubleshooting system, middleware and network problems, diagnose and solve hardware/software issues, analysing system logs and identifying potential issues/incident

Interested candidates, please click on the following link to begin your job search journey.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. <R1988730> <Emily Ng Kim Yin>

• Handle accounts receivable claims and billing on insurance and CPF claims.
• Support in the general administrative for finance operations.

Requirements:

• GCE O Level and above.
• At least 2 years of accounting experience.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Salary: SGD 8,000 - 10,500 monthly + RSU

This role will give you the opportunity to:

• Own and nurture operational relationships with partners and unblock the growth opportunities. This means being partners’ point of operational contact (escalations, operational friction patterns), managing stakeholders and conducting business review meetings, providing solutions to partners looking to improve the operational state and supporting them through the execution. Unblocking operational obstacles to growth. 
• Own operational success plans with partners to maximize the value partners get from Wise. This means analyzing the operational performance and being the driver of strategic operational improvements projects with partners and keeping our partners as well as internal teams accountable to follow the timelines on the plan. 
• Scale internal operations. This means looking into the data (on partner-level, regional and global), working closely with servicing teams to understand what are the key friction points caused by platform partnerships and how we can eliminate/ reduce these gaps by negotiating changes with partners, product, engineers and other stakeholders on a regional or global level. Take the lead on driving the cross-team projects implementing these changes. 
• Agree with partners on implementing the endpoints & webhooks. This means exploring what endpoints & webhooks exist and can be helpful and what should be created to help automate internal & partner’s support operational teams by sending the data via API to our partner. Negotiate such changes with a partner, as they need to do tech work on their end as well. 
• Analyze the quality of support we provide to our partners and their customers. This means understanding how well our responses solve the cases raised, what we can do to improve the resolution rate and reduce the amount of contacts by working with the internal teams for your partner and for the whole region in particular. Collecting feedback from assigned partnerships to identify key improvement areas.

Job Responsibilities:

• Assist the Senior HR Manager in all facets of Human Resources & Administration, including Recruitment & Selection, Employer’s Branding, Compensation & Benefits, Employee Relations, Performance Management, Government‐HR related matters, Payroll Processing benefits with compliance to Singapore laws

• Provide HR business partnering advisory and support to departments to meet business strategy and guidance to managers in all employee relations matters

• Assist with the deployment of HR programs and initiatives that build effective leadership capability

• Take ownership and lead on key HR projects as part of longer-term HR strategies

• Assist Department Managers / Group Managers in Human Resources planning

• Promote safety and security in organization

• Participate/assist in organising company staff activities

• Required to undertake ad‐hoc projects/ duties which can be assigned from time‐to‐time.

Job Requirements:

• Minimum 7 years of hands‐on experience in full spectrum of HR duties

• Strong knowledge of Singapore labor laws and legislations (including work passes)

• Curious with growth mindset, self‐driven, good communication skills, meticulous, analytical, able to work under pressure in a fast‐paced environment

• People‐oriented team player with good interpersonal and communication skills

• Multi‐tasking, resourceful and proactive with sense of urgency to meet tight deadlines.

How to Proceed:

Interested applicants kindly forward the latest copy of your resume in MS Word format (with details of your last drawn and expected salaries) to [email protected]

Only shortlisted candidates will be notified.

EA Licence No: 23S1522

Registration No: R1107654

Ingenia Consultants Pte. Ltd. is a leading provider of compliance and internal audit services to small and medium-sized financial institutions, including fintech companies. We provide superior-quality and innovative services to facilitate compliance, regulatory and operational risk management to enable financial institutions, regardless of their size, to provide outstanding services to their clients.

As an Associate Manager within the compliance function, you are expected to play a supporting role and be trained to independently manage compliance for our clients as part of our team.

You will be responsible for managing the compliance of several small financial institutions, including customer due diligence, regulatory reporting and advice on regulations, as well as the management of Ingenia’s relationship with these financial institutions.

While you will be responsible for managing your customers and/or assignments, you will, on occasion, collaborate with our associates and managers. Our managers will provide support and guidance as and when required to train you up to independently handle assignments or any challenges.

Your values: We are working as a team and strive to constantly improve. You need to be open-minded to learn, frank to facilitate our constant enhancement, and diligent to provide best services to our clients.

Your abilities: You must be diligent in the execution of your compliance tasks to ensure compliance with regulations, but also to maintain proper records of your services. You must have the resolve to withstand pressure and enforce compliance yet apply a broader perspective to provide practical and commercially viable solutions to customers and be open-minded to incorporate new trends in the financial sector.

Job Requirements:

- Minimum 5 years of relevant experience in regulatory compliance and/or licencing within financial institutions or compliance consulting firms

- Good understanding of compliance requirements under financial regulations, such as the Securities and Futures Act and/or the Financial Advisers Act and their subsidiary regulations, and MAS Notices and Guidelines for Capital Markets Intermediaries

- Knowledge and understanding of the financial services industry, with a particular focus on Capital Markets Services

- Bachelor’s degree in Accountancy, Finance, Banking, Business or Law

- Accounting knowledge would be an advantage, in particular, for the purpose of reviewing or completing the MAS quarterly returns

- Professional qualifications such as ICA or ACAMS would be an advantage

- Collaboration and work with English-speaking clients, preparing records and communication with the regulator; therefore, good command of and fluency in English is essential

- Able to collaborate and work with Chinese-speaking clients; hence, fluency in spoken Mandarin is preferred

• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress including financials
• Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
• Utilize industry best practices, techniques, and standards throughout entire project execution
• Monitor progress and make adjustments as needed
• Measure project performance to identify areas for improvement
• Knowledgeable in both Software/ Application and Infrastructure
• Must have worked in Agile environment and is hands-on with Jira and Agile methodologies to perform the role of Scrum Master as well.
• Must be able to work as an individual contributor.
• Good Communication and leadership skill
• Determine and define project scope and objectives
• Predict resources needed to reach objectives and manage resources in an effective and efficient manner
• End-to-end project delivery experience
• Track project costs in order to meet budget
• Engage all stakeholders, develop and manage a detailed project schedule and work plan

IN.FOM (www.infom.asia) is a regional communications agency founded in Jan 2011 by two highly-experienced and respected communicators who believe in hands-on direct-to-client counsel and deliver results that matter. In the last few years, we have won numerous local and regional industry accolades for the many communications campaigns that we have conceptualised and delivered for our clients that include Samsung, Grab, Intel, Expedia, Poly, Herbalife and SGInnovate.

In addition to being named Singapore's PR Agency of the Year in 2015, 2017 and 2019 by IPRS; and the Best Global Technology Agency by Holmes Report (now known as PRovoke) in 2018, we have also won the "The Best Specialist Agency To Work For in Asia Pacific" award in 2017. In 2020, we were named by PRovoke as one of seven Agencies of the Decade in Asia Pacific.

Role

You should be an experienced, broadly capable project and communications manager or director with at least 5 years’ experience in a similar role in a PR agency or in-house, able to handle a wide range of assignments, projects and/or clients with a high degree of success and independence. You have the confidence and support of multiple client contacts.

Capabilities Expected

You are able to demonstrate high-level professional knowledge and skills, and should be able to manage a piece of a large account or a few smaller ones, with little top cover from your team leader.

You should have project management, budgeting, counseling, programming, people management (third party event organisers, and related personnel), and emerging business development skills.

You take responsibility for the projects that you manage, providing excellent client service, applying the agency’s best resources, and successfully managing people involved in projects and managing profitable growth.

Account Management

• Perform day-to-day account work which may include: developing program activities and a wide range of written materials (including strategy papers and press releases), coordinating events, maintaining client and media contacts, managing projects performed with and by others and supervising more junior staff
• Develop and manage projects/programs, including implementation plans, evaluation mechanisms, staffing plans, budgets and timelines
• Independently handle several small accounts or major projects of a large account, performing much of the day-to-day work with assistance from both more junior and more senior staff as appropriate
• Client’s primary day-to-day contact on projects, or, for smaller accounts, is the contact for the full account
• Develop presentations for clients relative to project management/program status under the supervision of the team leader
• Keep team(s) appropriately informed and involved in projects
• Identify and secure help on emerging account problems
• Able to articulate and apply agency vision, goals, practice areas and capabilities
• Fully familiar with the communications plans for accounts and understands and track clients’ businesses
• Act as a liaison between client, outside suppliers (graphic designers, photographers, A/V houses, etc.) and, as appropriate, other internal and external audiences (e.g., employees, media, interest groups)
• Communicate with client contacts and others in a professional, positive and appropriate manner
• Generally familiar with the work of other account teams

Professional Skills

• Growing depth and diversity of account experience to provide informed public relations counsel
• Strong understanding of public relations and a demonstrated ability to achieve public relations objectives
• Develop and draft programs materials based on team input
• Oversee and direct media campaigns. Has established relationships with senior print and broadcast journalists
• Capable writer and able to generate a range of materials (e.g., client memos, press releases, speeches, articles, case histories, byliners, backgrounders, op-ed pieces, brochures and collateral materials as well as program proposals, which require minimal editing
• Demonstrate competence at using internal and external research capabilities and in preparing in-depth analyses
• Able to contribute to presentations using internal or external resources
• Balance work load and tasks, communicating effectively with team members to reliably implement assignments on budget and on time
• Demonstrate solid teamwork capabilities while beginning to build supervisory skills
• Efficiently and effectively plan and manage events (e.g., press conferences, media tours, analysts meetings, advocate briefings, etc.) with minimal supervision

· Determine and define project scope and objectives

· Predict resources needed to reach objectives and manage resources in an effective and efficient manner

· End-to-end project delivery experience

· Track project costs in order to meet budget

· Engage all stakeholders, develop and manage a detailed project schedule and work plan

· Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress including financials

· Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables

· Utilize industry best practices, techniques, and standards throughout entire project execution

· Monitor progress and make adjustments as needed

· Measure project performance to identify areas for improvement

. Knowledgeable in both Software/ Application and Infrastructure

· Experience in Agile environments and proficiency with Jira and Agile methodologies are necessary for carrying out the responsibilities of a Scrum Master.

· Must be able to work as an individual contributor.

. Good Communication and leadership skill

• At least 10+ years of relevant SAP QM and PP, authorization experience in manufacturing environment (Chemical industry preferred) and SAP ECC 6.0 and/or S/4 HANA.
• Have strong integration working experience and knowledge of the key integration points between the other SAP modules.
• Preferable SAP certification in QM/PP module and basis knowledge in SAP report development (ABAP) and form development.
• Must have at least two full life-cycle SAP R/3 ECC 6.0 and / or SAP S/4 HANA implementation experience (Project Preparation till Go-Live) or greenfield implementation
• Strong understanding of QM and PP functionalities and able to apply them to business issues and have hands-on experience in configuring them. Should have good integration experience in SD/MM/PP. Knowledge of integration between IBP, BW and ECC will have advantage
• Ability to analyse problems and provide clear recommendations.
• Must be able to work independently as well as a team player and can manage own workload with little to no supervision.
• Good communication (written and oral) and interpersonal skills.
• Must be familiar with process and project documentation.
• Ability to multitask and manage multiple deliverables and projects at the same time.
• Must be results oriented, and demonstrate a can-do attitude – adaptability, flexibility and resourcefulness
• Bachelor’s Degree in Computer Science, Engineering, Information Technology, Information System, Info-communications, Science or its equivalent

Responsibilities

• Develop and execute strategies to acquire new clients and expand existing relationships.
• Manage client relationships, focusing on loans including Commercial Property, Equipment and Machinery, Vehicle, and Land & Construction, as well as Hire Purchase agreements.
• Assess client financial needs and recommend appropriate loan products and solutions.
• Prepare and present loan proposals to clients, ensuring alignment with risk policies and regulatory requirements.
• Collaborate with internal stakeholders such as credit analysts, legal advisors, and product specialists to structure complex loan transactions.
• Monitor loan portfolio performance, conduct regular reviews, and manage credit risk effectively.
• Provide timely and accurate financial advice and support to clients.
• Stay updated on industry trends, market conditions, and regulatory changes affecting loan products.
• Maintain compliance with internal policies, procedures, and regulatory guidelines.
• Handle any other duties as assigned by management.

Requirements:

• Diploma in Finance, Business Administration, or a related field.
• Minimum 1 year of experience in relationship management within the financial services industry, with a focus on loans.
• Proven track record in sales and business development, with a strong network in Singapore’s financial market.
• In-depth knowledge of loan products such as Commercial Property, Equipment and Machinery, Vehicle, Land & Construction, and Hire Purchase is an advantage
• Excellent communication, negotiation, and presentation skills.
• Ability to work effectively under pressure and meet deadlines.
• Strong analytical skills and attention to detail.
• Proficiency in MS Office and CRM software.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L4Y6697V

• Plan technical deliverables (including any system enhancements and upgrades) to meet project’s requirements within allocated budget and schedule.
• Plan & collaborate across different application teams to manage technical dependencies of the solution
• Plan, monitor and manage risks/issues related to technical delivery
• Provide status update related to technical delivery / Program Manager
• Partner with Development Manager in managing application teams to build the enhancements
• Partner with Test Manager to ensure completion of System Integration Testing (SIT), User Acceptance Testing (UAT), performance / load testing and application security testing with quality results
• Prepare and manage technical implementation plan across application teams - coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support
• Experience in service-oriented technologies
• Good understanding and experience in software development cycle (Waterfall/Agile best practices)
• Good problem solving, analytical, synthesis, system thinking and solutioning skills
• Strong negotiation skills and vendor management skills

• At least 10+ years of experience in application development and maintenance with full software development life cycle experience
• Functional knowledge in Credit Card Ecosystem (Card acquisition, issuance, authorization, settlement, disputes, scheme compliance)
• Hands-on experience on cards application domain on a mainframe platform.
• Significant domain knowledge in Cards and Payments.
• Technically competent in COBOL, CICS , Batch and EZT programming
• Experienced in working with mainframe online related technologies including CICS/Online
• Message layer/API integration
• CICS Expediter
• Experience with Mainframe Batch Processing Enviornment JCL, JES2 Batch and VSAMGood working knowledge skills with Microsoft Office Products, Microsoft Visio and Microsoft Project.
• Concise understanding of the system development life cycle
• Have experience working on Cards Related application operating on Open Platform eg Linux/Windows
• Proven experience to project manage a team of developers and vendors in
• Good functional knowledge of cards to design and develop effective / efficient solutions in meeting business requirements
• Experience with large scale Cards migration on Cardlink will be advantageous
• Proven experience to project manage a team of developers and vendors in ensuring timely delivery of system enhancement of varying scales
• Good working knowledge skills with Microsoft Office Products, Microsoft Visio, and Microsoft Project.
• Concise understanding of the system development life cycle
• Effective people leader with good interpersonal skills.
• Excellent communication skills Strong problem solving skills
• Ability to multi-task and perform well under pressure