As part of the Client Success team, you will be working directly with the Client Success Analysts, Client Success Operations in supporting our corporate clients in an effective rollout and implementation of Intellect as their mental health benefits solution. In this role, you're excited by engaging with clients, using data to drive insights into actions, and delivering results.

This role will be a great fit for you if you are a doer, who is passionate about making a difference in the mental health space, enjoys the complexity of the client experience and has the ability to take an ambiguous task and solve it.

• Develop an understanding of the metrics that drive Client Success, manage client metrics, and communicate data-driven recommendations to guide execution of goals.
• Provide project management and manage day-to-day CS operations tasks (e.g., reporting, analysis)
• Collaborate with cross-functional teams (commercial, marketing, product, tech, operations, clinical) to implement process improvements
• Directly contribute to Client Success strategy drive continuous process and workflow improvements.
• Design and implement custom strategy and journey orchestration in the rollout and implementation of Intellect for our clients.
• Produce insights reports on the product utilization and employee wellbeing.
• Collaborate with our internal team to plan, develop, and deliver engaging campaigns and webinars/workshops for our corporate clients.
• Ad-hoc projects that support the team as we are growing fast!
• Leave clients feeling supported and delighted after every interaction

• A minimum of 2 years experience in consulting
• Strong analytical, problem-solving, and project management skills.
• Energized by engaging with clients and collaborating with our cross-functional teams.
• Proven ability to handle multiple competing priorities and adapt in a fast-paced and fast-growing environment.
• Excellent listening and writing skills, a critical thinker, a proactive self-starter/self-initiator, and the ability to thrive in ambiguity.
• Experience developing client reports, and content for employee and manager webinars / workshops.
• Comfortable analyzing and using data to share insights and make actionable recommendations.
• Passion in mental health and reinventing how mental wellbeing support is being delivered

• Work in a diverse environment with people from over 10 countries
• A generous leave policy
• Work flexibility
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun

Job Purpose:

The SSM is the main interface between the Company's Customers and Suppliers including the end customer of the Partner. SSM is responsible for business expansion & execution of the suppliers' strategy. The SSM is responsible for the complete sales cycle with an aim to maximizing revenue, Net Gross Profits and Customer satisfaction by developing deep relationships with key people in the supplier organization, partners and end customers. Will be responsible for handling suppliers independently clearly focusing on delivery top-class value-added services.

Responsibilities:

• Create, Develop and implement supplier and vendor specific initiatives.

• Channel Partner and Vendor engagement

• Identify, recruit and enable channel and solutions partners; conduct regular solutions and sales updates, etc.
• Be the sales champion for assigned product solutions among selected high-touch accounts; establish sales development plan targeting business and technical decision markers; plan and execute quarterly target account activities. Execution - Credit management, Order processing, AR Collections

• Operational excellence - pipeline management, forecasting and inventory management

• Plan and execute solutions and services led strategy to grow services revenue.
• Lead quarterly business planning process and business review with respective vendor, ensure close interaction and collaboration among vendors in term of joint GTM strategy and solutions.

  
  Knowledge, Skills and Experience:

  • >5 to 10 Years proven experience in Sales & Marketing is preferred.​ Prior knowledge in end to end network, application and clouds security will be added advantage

  • Relevant experience with resellers would be an added advantage.

  • A proven track record of consistently achieving and often exceeding sales targets.

  • Demonstrate strong capability in planning, strategizing, execution skill and entrepreneurial spirit.

  • Experience in ensuring sales forecast accuracy and operational excellence.

  • Excellent networking abilities with strong communication and interpersonal skills.

  • Highly motivated, results-oriented, resourceful, with a lot of initiative.

  • A team player who enjoys working and leading in cross functional team environment.

  • Strong communication skills and fluent in English.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tech Data, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!