About the Bank
We are collaborating with a well reputable Bank, recognized as the “World’s Best Digital Bank” and “Best Bank in the Word”. Blending art and science, employing design thinking and experimentation to build innovative solution that revolutionize how people live, work, and play. The Team is passionate about creating a joyful banking experience and having fun while they do it!
The Role:
As a Research Ops Specilist within the Customer Experience Strategy team. You’ll have a unique opportunity to share the future of the Bank. You’ll build and enhance our research capabilities directly impacting the entire organization and creating truly differentiated customer experiences,
This is a high-impact where you’ll not only manage the operational aspects of research but also leverage AI to unlock deeper insights.
Your Impact:
· Elevate Research Operations: Manage our internal customer panel,
including recruitment of customers for conducting research and agreements. Curate andmanage our centralized research insights repository. Track and maintain comprehensive project data across the organization.
· Drive Innovation with AI: Apply AI to large datasets, preparing data and comparing AI-generated insights with existing research. This is a chance to be at the forefront of leveraging AI for impactful customer experience improvements.
· Empower the Bank: Support to deliver engaging qualitative research training programs to Bank staff, ensuring standardized processes and high-quality learning experiences. Continuously improve training materials to align with organizational goals.
· Strategic Support: Contribute to the successful launch of new research initiatives across the region, managing projects effectively and collaborating with cross-functional teams.
Skills & Experience:
· Minimum 3 years of experience in qualitative research operations (relevant internships/studies count!). Quantitative research experience (survey design, Qualtrics) is a plus!
· Proven project management skillswith a track record of meeting deadlines and managing multiple stakeholders.
· Comfort and experience applying AI/algorithms to data analysis and able to write prompts is a bonus.
· Exceptional written and verbal communication and presentation skills.
· Proactive, innovative mindset with a passion for problem-solving.
· Meticulous attention to detail; a self-starter who thrives in a fast-paced environment.
· Singaporeans Only / Contract: One year/extendable
If you're looking for a challenging and rewarding role where you can make a significant contribution to a leading global bank, we encourage you to apply!
To submit your application:
Interested candidates to expedite your application please this ‘Apply now’ or submit your resume to [email protected] stating your availability, expected salary and reason(s) for leaving. We respect your privacy and all communication will be treated with confidentiality. We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy at http://bit.ly/3GHgskn Strand Privacy Policy at http://bit.ly/3W63rp7. We regret to inform that only shortlisted candidates will be notified.
“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”
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